Operations Manager Roles Jobs

Summary

The Human Resources department provides a strategic and operational HR service to the seven National Church Institutions (NCIs) and the 42 Diocesan Bishops' offices. Our HR Operations team focusses on the entire employee lifecycle providing support, advice and guidance to senior leaders, line managers and staff. The Organisational Development team lead on culture, values, wellbeing, development and our belonging & inclusion strategy. Through our External Service team, we also offer HR support on a consultancy basis to other Church of England organisations including our dioceses and cathedrals.

We are a friendly, diverse, well respected and highly engaged HR team who are committed to actively sharing knowledge and learning across the team and beyond. We encourage flexible working within the team and meet together online weekly and in-person once a month for collaboration, knowledge-sharing and building relationships.

The NCIs comprises a wide variety of functions and professions to support the mission and ministries of the Church by working with those who serve in parishes, dioceses, schools and other ministries, and with partners at a national and international level.

• Reviewing risk assessments that have been completed by staff and line managers, requesting additional information, and advising on risk mitigation;
• Supporting requests for adjustments and additional equipment may be required, including requests for Access to Work funding, liaising with Facilities and Technology Services as required;
• Supporting the Head of Health & Safety in reviewing accidents and incidents that occur across NCI sites or involve colleagues in the course of their work;
• Advising staff travelling overseas on potential risks;
• Managing the lone worker safety devices used by the NCIs;
• Administering our Health Cash Plan scheme;
• Day to day administration of our Health & Safety reporting system;
• Assisting in the preparation of Health & Safety reports e.g., the Joint Staff Council and Health and Safety forum.

As an adviser within the HR Operations team, you will also get involved in responding to other types of HR queries via email, phone and Teams chat, and supporting colleagues in using our Oracle Employee and Manager self-service.

This is a hybrid working role which can be based in our offices in either York or London. We typically work from the office at least one day per week, and remote for the remainder of the time. Visits to other NCI work locations may also be required from time to time.

You'll need previous experience of advising on and reviewing health and safety risks, including Display Screen Equipment, lone working and overseas travel with, or working towards, a recognised Health & Safety certificate (e.g. IOSH/NEBOSH or equivalent).

We're looking for someone who has:

• Excellent verbal and written communication skills, with accuracy and attention to detail including with numerical data. You will need to be able to communicate clearly to stakeholders at all levels within the organisation.
• An enthusiastic and highly organised approach to work, with the ability to understand and process high volumes of information. You will need to be able to work comfortably with competing priorities and show flexibility in your approach to customers to understand differing expectations.

An interest in and willingness to learn broader HR policies and processes. Experience in HR in addition to Health & Safety would be an advantage.

Closing date for applications is 27 April 2025.

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

The Head of Programme is responsible for leading a respective programme within Impact on Urban Health. 

Supporting the Director of Programmes, the role is responsible for translating agreed programme strategies into deliverables which help design, deliver and manage their respective programme team’s operational initiatives.  

The role works collaboratively with the IoUH leadership to deliver IoUH strategy, promote the Foundation’s values and shape a positive culture.  

Team leadership 

• Manage a matrix working team including providing line management support to a team of Portfolio Managers.  
• Assign roles and responsibilities ensuring clear accountability across teams. 
• Motivate, enable and offer pastoral guidance and support to team members.  
• Undertake formal line management responsibilities such as performance tracking, annual reviews and personal development plans.  
• Lead or support team recruitment as required, including onboarding of new starters. 
• Promote the Foundation’s values and behaviours in all aspects of work. 

Programmes 

• Work with Director of Programmes to aid effective programme oversight and act as the first point of contact for support requests from the programme team. 
• Responsible for managing respective programme budgets and managing the journey between programme stages. 
• Focus day-to-day operational management and execution of programmes, ensuring timely and efficient delivery.  
• Enable close working and effective relationships with innovation colleagues to incorporate innovative practices and launch new programmes or programme strands.  
• Build and maintain relationships with partners and key external stakeholders 

Evaluation and learning 

• In partnership with the Data, Evaluation and Learning Team: 
• Maintain and sharpen a culture of strategic reflection, learning and evidence-based decisions across the programme portfolio. 
• Guide teams, partners, and contractors in routinely and systematically distilling insights for programme operations and wider influencing. 
• Make sure that our programme evaluation tools and processes are fit for purpose. 

Portfolio Manager support 

• Retain responsibility for execution of limited portfolio where necessary and support Programme Managers to pick up any delegated projects as required. 
• Assure quality of project design, delivery and learning to meet standard of excellence. 
• Empower idea generation and ensure alignment with strategic programme direction. 
• Support Director of Programmes to oversee investment process, including being accountable for programme proposals being submitted for internal investment approval. 

Communications and indirect influencing 

• Work with Communications and Influencing colleagues to design and implement a programme of communications that achieve insights sharing and influencing objectives. 

Corporate responsibility 

• Support Director of Programmes in managing programme’s impact and spend performance. 
• Support Director of Programmes in satisfying governance and accountability requirements (business unit meetings, business plan, risk register, reforecasts, etc.). 
• In conjunction with the Director of Programmes, co-ordinate the programme’s contribution to the business planning process. 
• Support the Director of Programmes in the delivery of programme OKRs.

Skills, abilities, and attributes: 

• Strong project management skills including budget and risk management 
• Strategic thinking and ability to cut through operational detail and see the bigger picture 
• Ability to operate at pace and efficiency, with the capacity to prioritise and measure level of effort 
• Readiness to spell out plans and deliver in a way that is self-led, dependable and diligent 
• Strong relationship building skills and ability to engage a wide set of partners in the delivery of IoUH work, across sectors and at local national and international level 
• Strong inclusive leadership skills to operate comfortably with colleagues at all levels, lead leaders and relate to a wide range of partners and community members 
• Humble leadership style that nurtures a balanced and calm culture 
• Strong communications skills and problem-solving ability 
• Personally, and professionally committed to the Foundation’s mission and values 
• Ability to consistently embed DEI into ways of working and create a feeling of inclusion for others 
• Ability to seek clarity and actively ensure roles and responsibilities are clear 
• Comfortable handling uncertainty and navigating complexity 

Knowledge, experience, and qualifications: 

• Experience in team and people management and empowering others to succeed 
• Familiarity with wider policy context in which IoUH programmes operate 
• Demonstrable commitment to equity and good health for all 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

The responsibilities of this role are not exhaustive and you would be reasonably expected to undertake other responsibilities that are commensurate with the level of your role. 

As this is an immediate requirement we will prioritise candidates who have a short or no notice period.

The interviews for this role will be held on;

w/c 28th April - 1st Interviews
w/c 5th May- 2nd Interviews

 

Join the friendly Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.

We are looking for a Hospital Carers' Lead to join our service supporting unpaid carers while the person they look after is in hospital and during the discharge process. We know that this can be a worrying and stressful time and that too often carers do not know where to turn to for information and support. Help us make sure that carers get the help and support they need, at this critical time. 

You will play a pivotal role in developing and delivering our offer for carers which seeks to increase the identification of carers within local hospitals, improve carer support during their cared for hospital stay and following their discharge from hospital. 

The Hospital Carers Lead will be responsible for: 

• Offering tailored short-term 1 to 1 support to unpaid carers, working together to develop and implement plans to help improve carers’ experiences during the hospital stay, prepare for discharge and to address carers’ own needs. 

• Supporting unpaid carers while the person they care for is in hospital via signposting to relevant support and information about their rights. 

• Working collaboratively with partners within the hospital, to raise awareness of carers and increase identification.

If you are a passionate individual looking for a fast paced, rewarding role that will make a real difference to carers, we would love to hear from you.

About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. Influencing local policy through community engagement activities, 

3. Improving carer wellbeing and

4. Connecting carers to each other and to support and training opportunities through our services. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Job Description.

Closing date: Friday 2nd May at 9 am. 

Interviews: Friday 9th May 

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

Customer Information Manager
Salary £32,320 Full Time 35 hours per week

Do you want a job that makes a positive difference to people’s lives?

Age UK Croydon’s is recruiting for a new role of Customer Information Manager.

If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.

Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Permanent Contract

37 hours per week (5 days out of 7 trading days)

£25,760 per annum

Location: Calverton Bookshop (Brand New Shop)

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

We are opening a brand new bookshop in Calverton during 2025 and we are seeking a passionate and experienced Bookshop Manager to lead our diverse volunteer team and oversee daily operations to maximise income for our charity. The ideal candidate will have a strong background in retail management, a love for books and media, and excellent customer service skills.

If you have the skills to build a community team of volunteers and maximise retail income in our newest shop, we want to hear from you.

You will be working in a creative environment, working closely with donated goods and serving the local community. If you have what it takes to work hard but have some fun along the way then this role for you.

You will need to be driven and focused on making money, and have excellent communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Bookshop Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need to demonstrate that you have great people skills and that you are confident and competent working with people from different backgrounds, creating a welcoming and positive experience for all of our staff, volunteers and supporters.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for young people even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Wednesday 23rd April 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Wednesday 9th April onwards.

Interviews will be held on a date to be confirmed.

IN2

Production Manager with Deputy Technical Manager Responsibilities

Our client are a busy and growing team building a new theatre which opened in February 2022.

They aim to be a transformative venue. Their location on Coldharbour Lane puts them in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. They will deliver these with care, inclusivity, and respect.

Their vision is to create the world they want to imagine.They will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. They will support and inspire new artistic experiences that develop community solidarity and passion for social change.

Their mission is to create safe spaces for our community to connect, create and enjoy.

Community members and artists at various stages of their journey will join us to create and share honest, challenging, and innovative work that propels theatre towards a more inclusive global society.

Their commitment to building a strong connection with their community is reflected in their core values:

1. Always be welcoming to their international community
2. Be radical and progressive in our thinking and activities
3. Be collaborative in their ambitions
4. nurturing new relationships locally, and beyond Brixton
5. Most importantly, always celebrate our unique identity and growing accomplishments!

Purpose of the role

The Production Manager plays a key role in delivering all aspects of the production process, coordinating all production activities and operations on time and within budget.
The role works closely with the Head of Technical, Production and Building services, Senior Producer, and Events team in scheduling, and delivering all technical and production services for all events and activities across their programme.
The Production Manager engages directly with creative teams, event clients, production companies and others, and leads their teams to use their expertise collaboratively and creatively to advise, support and deliver all technical and production services.

Responsibilities

PRODUCTION

• Efficient and quality realisation of all their productions, Co-Productions, visiting productions and events on time and within agreed budgets
• Collaborate with directors, creative artists and colleagues across the creative process to deliver their artistic vision, and ensure this positive collaborative culture is embedded across all production departments
• Lead their production team to deliver high quality production values across the range of the theatre’s work
• Work closely with creative teams to realise their vision and designs, on time and in budget, maximising the use of their resources to ensure high production standards are always upheld
• Ensure designers are briefed on in-house creative options, budgets, staffing, licensing and health and safety requirements
• Schedule and chair all relevant production and design meetings
• Oversee an accurate costing process to ensure all shows can be delivered on budget, using the time and personnel available
• Produce production schedules and manage the production period from fit up to press night
• Ensure attendance across fit up, technical rehearsals, dress rehearsals, previews and press night, and that production notes sessions are run, and notes actioned in a timely fashion
• Ensure show risk assessments are produced prior to the start of technical rehearsals and updated as needed
• Where appropriate work with freelance Production Managers to ensure that all production elements can be delivered within agreed budgets and timeframes and within the artistic vision and values
• Work with the Head of Technical, Production and Building Services to inform production budgets and schedules across each season
• Deputise for the Head of Technical, Production and Building Services as required.
• Manage production budgets for the Theatre’s own work, agreeing resources with the Senior Producer
• Keep accurate records and forecast against budgets
• Oversee the recruitment of freelance show staff, to ensure shows are fully staffed
• Liaison with visiting companies to ensure effective and efficient delivery of their technical services within agreed parameters and budget
• To be responsible for the organisation and recording of regular production meetings and to ensure the communication of decisions made
• To ensure production risk assessments are carried out and acted upon.
• To ensure productions comply with current licensing requirements, such as fire regulations.
• To ensure production information is disseminated to the relevant other departments and external stakeholders, such as PRS.
• To be responsible for technical and production assessments of potential touring venues, both in the UK and abroad, undertaking recce visits as necessary.
• To manage all aspects of touring logistics for their productions.
• To ensure all technical information is available for touring venues in plenty of time.
• To ensure the communication of technical and financial parameters regarding tours to Creative Teams, Technical HODs and the Senior Management Team.

VISITING COMPANIES & EVENTS

• To oversee the liaison between visiting companies and production departments over the provision of all technical services and facilities required.
• To be responsible for technical management and organisation of other presentations including hires and special events
• In conjunction with the Head of Technical, Production and Building Services to liaise with visiting companies to ensure the presentation of Visiting Companies work is of the highest technical quality.

CREATIVE ENGAGEMENT

• To production manage the performance elements of the creative engagement programme.
• To ensure the participation of production staff in all appropriate engagement activities

MANAGEMENT

• With the Head of Technical, Production and Building Services, line management of the production team including recruitment, appraisals, performance management and professional development in accordance with their policies
• Ensure design and creative deadlines are met for in-house Productions and Co-Productions and that the Creative teams are aware of these deadlines at the start of the Design process.
• Ensure the Production Department adheres to current legislation and guidelines in respect of but not limited to, European Working Time Directive, ABTT codes of practice, CDM/HSE regulations, BECTU and Equity agreements.
• Ensure production areas are suitably maintained, managed and risk assessed
• Oversee weekly rotas ensuring full cover and cost effectiveness
• Work closely with the Creative Engagement team to support the delivery of their work on stage, and their technical training programme

HEALTH & SAFETY

• Ensure all production activity adheres to CDM and HSE regulations and does not invalidate their codes of practice
• Keep abreast of current developments in health and safety and ensure production team compliance with the requirements of Health & Safety legislation and their policies

GENERAL

• To manage time effectively meeting deadlines as directed by the Head of Technical, Production and Building Services.
• Attendance at read-throughs, rehearsals, staff meetings as required
• Maintain a working knowledge of their wider artistic programme, including its Creative Engagement and hire activities
• Participate actively as a member of the Production Team
• Attend and contribute to staff meetings and/or training sessions
• Maintain positive and effective relationships with colleagues across the organisation
• To adhere to all their policies including Safeguarding, Health and Safety and environmental policies
• To maximise income and minimise expenditure wherever possible, without jeopardising the quality of the work or their reputation
• To be familiar with and abide by all their Policies including, but not limited to, their Equal Opportunities Policy, Dignity at Work Policy and Health & Safety Policy
• To represent the theatre at events, conferences and meetings etc
• Occasional travel to performances outside Stratford East, or rehearsals in London or elsewhere as required
• To undertake any other duties as appropriate to the post
• Self-motivated and pro-active approach
• Ability and willingness to work flexible hours
• An interest in and commitment to developing the next generation of theatre technicians

Person Specification

Essential

• At least three years’ experience at a senior level in technical theatre
• Production Management experience
• Prior experience of coordinating professional theatre projects and delivering them to the highest artistic and technical level
• Knowledge and experience of current Health and Safety issues and legislation
• Experience of managing and leading a team
• Knowledge of production and technical techniques including stage, construction, rigging, lighting, sound and projection
• The ability to demonstrate excellent technical and financial control
• PC literate (including Word, Excel, Sharepoint)
• Proven project management, organisational and time management skills X
• Excellent communication and interpersonal skills
• Confident and proven production skills
• Ability to interpret/implement technical drawings
• Experience of costing, budgeting and financial management
• Experience of leading fit-ups, get-outs and technical rehearsals
• Experience of successfully working within teams
• Ability to work at heights

Desirable

• CAD drafting skills (AutoCAD, Vectorworks)
• A good network of freelancers working in theatre production
• Qualifications a degree in Technical Theatre and/or equivalent professional experience within a theatre environment
• Health & Safety qualification or training
• Full clean driving license
• First aid trained

HOW TO APPLY?

Please note that applications can only be considered if they are submitted through this Online Recruitment System, and returned by the closing date. The closing date for this position is Monday, 14th April 2025.

During the application process, they will ask you to:

1. Upload a current CV detailing a maximum of 10 years of work history, if applicable.
2. Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max).

Should you have any access requirements in applying for this role please email us.

PLEASE NOTE

THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED. THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT.

Basic Terms & Conditions

Place of work will be 385 Coldharbour Lane, Brixton, London SW9 8GL.

REF-220 714

Research Intern

Job reference REQ000880

This role is a 16 week fixed term contract.

£22,932 pa pro rata

Woking, Surrey GU21 4LL / Hybrid working

Job description

This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.

At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

About the role

We’re looking to recruit a Research Intern to join our Conversation Programmes team and help shape a positive and sustainable future for our planet. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. This is your chance to join the fight for our world.

As Research Intern, you will help us build out a knowledge database of case studies with real life examples of where environmental crime converges with financial crime. This will involve being part a small team that is responsible for delivering, updating and developing a recently launched new tool that aims to support financial institutions to better manage and mitigate the risks of deforestation and land conversion, as well as other environmental crimes and the related predicate offences, which could be potentially tied to their operations. Your role will be to review, update, translate and categorise case studies that will be uploaded onto the Environmental Crimes Financial Toolkit platform. The toolkit already has a case study database, but we want to expand the scope and scale of the cases available. The case studies will be in both Spanish and English. It is also important to be able to review, understand and categorise these case studies depending on environmental crime type.

We’re looking for someone with:

Fluency in Spanish.

Conservation focused degree or masters.

Strong communication, interpersonal & project management skills.

The ability to work collaboratively with colleagues from different internal functions and across departments and countries.

An understanding of environmental crimes is desirable.

An understanding of financial crimes is desirable.

A commitment to the values of WWF, and passionate about driving the success of the team and meeting WWF objectives.

Benefits, rewards & location

The salary for this role is £22,932. We also offer a full benefits and rewards package including:

· Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays

· Flexible working options

· 5% employer contribution to pension, increased to 10% with employee contribution.

· Training and development opportunities

· Regular wellbeing initiatives.

This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with hundreds of projects around the world and millions of supporters.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.

We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.

We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.

How to apply and the recruitment process

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

Application closing date - 24/04/2025

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: Education Programme Manager  

Start date: As soon as possible

Hours of work: Full-time/part-time (0.8-1FTE), Monday-Friday, permanent.

Salary range: £29,435 - £31,227 FTE, depending on experience.

Purpose

This is an exciting and vital role within the Education Programme of a leading mental health charity focused on supporting the systems around children and young people. Our Education Programme is our body of charitable activity delivering training and resources appropriate for schools, colleges and universities, often working with these education settings to create a whole organisation approach to support children and young people’s mental health.

We are looking for a warm, proactive and efficient project manager capable of communicating clearly and confidently with the charity’s delivery partners and those we support, both over the telephone and face to face. You’ll enjoy working with external stakeholders, freelance trainers and our office team, be highly organised and happy working as part of a team and with autonomy. You’ll manage a varied workload, prioritising projects as necessary, and will be comfortable liaising with a wide range of people at all levels.  We have a personable and committed office team, and the successful applicant will need to be a flexible team player.  

The aim of this role is to deliver education projects to scope, on time and on budget with the support and guidance of the Education Programme Manager, Head of Programmes and wider Charitable Activities team, allowing the Charlie Waller Trust to achieve their vision and mission.

Key responsibilities and duties

The Project Manager role will help us to deliver our new 3-year strategy and beyond. The role will:

• Work with the Education Programme Manager and a wide range of stakeholders, including the Head of Programmes, mental health trainers and clinicians, to plan, deliver and evaluate both strategic and operational projects:
  • Manage the planning and delivery of a range of projects for the Trust from project initiation through to project close.
  • Ensure projects remain on time, on budget and within scope.
  • Monitor progress against KPIs and provide regular data-driven updates.
  • Effective management of project interdependencies, risks and issues.
  • Ensure all project materials are of high quality, including writing briefings for senior stakeholders, working with communication team colleagues.

• Work with other teams within the Trust to identify opportunities for cross-organisational working to develop engagement with our information, training and services, and engage as part of the wider organisational team:
  • Ensure that the needs of marginalised and minoritised communities are considered and embedded within all projects.
  • Work in collaboration with colleagues with lived experience of mental health difficulties, ensuring their voice is central to our work.
  • Collaborate with colleagues across CWT to identify and develop projects for funding bids and contribute to proposals and presentations where required.
• Always ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Other duties as may be reasonably expected by the Trust, appropriate to the grade and responsibilities of the post, including:
  • Attend regular team meetings with colleagues.
  • Personal learning development and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
  • Regular, routine call handling as part of the wider office administrative team.

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate those with responsibility for children and young people - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions

Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home based working and holding team meetings in an accessible location as appropriate. 

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy - we're committed to helping you find a healthy work-life balance.
• Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
• Option for purchasing an additional 3 days annual leave.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 5%. (higher matched contributions after lengths of service).
• Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching (offered to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

Person Specification – Project Manager

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Skills and experience - Essential

• Strong project management skills and experience, including managing multiple projects simultaneously, through the entire project lifecycle
• Excellent interpersonal skills to enable building of effective relationships, both internally and externally
• Experience of monitoring budgets, flagging risks and issues
• Experience of setting and monitoring plans, targets, objectives and outcomes
• Understanding of effective evaluation and impact measurement
• Highly organised and able to prioritise, plan effectively, delegate and work at pace to deadlines
• Strong IT skills, with the ability and willingness to learn to use relevant software and applications (such as Teams, SharePoint, OneDrive, Umbraco, Dynamics365, Microsoft Office)

Skills and experience - Desirable

• Experience of Dynamics CRM or similar
• Experience of using Digital Samba for Webinars or similar
• Experience of managing evaluation toolkit platforms

Attainment - Essential

• Maths and English GCSEs, Grade C /4 minimum, or equivalent by experience 

Attainment - Desirable

• A recognised project management qualification, such as PRINCE2 Practitioner or Agile ScrumMaster; or short course training

Personal Attributes - Essential

• Enthusiastic, flexible team player
• Concise and effective communicator, both orally and written 
• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Strongly motivated to contribute to a leading mental health charity focused on supporting the systems around children and young people.
• Ability to take ownership for your self-development

Personal Attributes - Desirable

• Interest in and awareness of mental health issues.

To apply

If you would like an informal discussion with the line manager of this role, Christina Sell (CWT’s Education Programme Manager), this can be arranged via Kirsty Smith, our IT and Operations Officer, via kirsty.smith(at)charliewaller(dot)org

The deadline for applications is Monday 7th April 2025.

Please submit via your chosen job website or send your CV and a supporting statement to Kirsty Smith: kirsty.smith(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information in response to each person specification bullet point (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.

You will hear back from us by 17th April 2025, if not before and should you be shortlisted, an interview will take place w/c 28th April and will involve a competency interview along with a 30-minute task. 

We will provide information about the task 2-3 days in advance to allow candidates time to prepare and we will also provide at least 50% of the interview questions at the same time so that all candidates can perform at their best.

Executive Assistant – International Director
I am excited to be working with an amazing London based charity in search of a temporary Executive Assistant, this is a full time, London based hybrid role (2-days a week in office) for an initial three months. We are seeking a proactive and highly organized Executive Assistant to support the International Director (ID) and Senior Leadership Team. This role requires exceptional project management, administrative, and communication skills, as well as the ability to work independently in a fast-paced environment.
Key Responsibilities
•  Act as the first point of contact for the International Director, managing communications and priorities.
•  Provide comprehensive administrative support, including diary and email management, travel arrangements, and event coordination.
•  Support leadership meetings by organising, minuting, and ensuring follow-ups.
•  Conduct research, draft presentations and reports, and assist with communications.
•  Manage internal systems and maintain efficient scheduling aligned with governance cycles.
•  Liaise with senior internal and external stakeholders to ensure smooth operations.
•  Oversee budget management and project-related finances as required.
About You
Essential:
•  Degree or equivalent experience.
•  Proven experience in executive support at a senior level, ideally within the charity sector.
•  Strong writing, organisational, and prioritisation skills, with attention to detail.
•  Ability to manage complex diaries, travel, and logistics efficiently.
•  Excellent interpersonal and communication skills, including discretion and professionalism.
•  Proficient in Microsoft Office and financial record-keeping.
Desirable:
•  Knowledge of the international development or humanitarian sector.
•  Experience in governance, internal communications, or project management.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
 

About African Child Trust (ACT) 

ACT is a growing international development charity with a Christian ethos, dedicated to educating disadvantaged children and empowering widows in Africa. Since 1998, we’ve supported children from primary school through to university and equipped widows with income-generating skills to sustain their families. Working with our local partners, we implement projects in education, livelihoods, sanitation, and health across eight African countries: Burkina Faso, DR Congo, Kenya, Malawi, Nigeria, Tanzania, Uganda, and Zambia. 

Admin & Finance Manager Role: 

We are in an exciting phase of growth and expanding both our impact and reach to more children and women in Africa. We are seeking a proactive, organised professional to join our small, dynamic team in a senior role reporting to the Director. You will oversee financial management, supporter care, and the smooth running of the organisation, leading a small team of staff and volunteers. 

Finance Responsibilities: 

Maintain financial records and systems, ensuring accuracy and up-to-date information. Process donations, perform bank reconciliations, and record all transactions. Prepare budgets and produce management accounts to support the charity’s operations. 

Supporter Care Responsibilities: 

Supervise staff in responding to supporter enquiries with empathy and efficiency. Manage supporter communications, including child sponsorship updates. Liaise with overseas partners to provide accurate, timely updates for sponsors. Oversee CRM database, ensuring data integrity and secure stakeholder information. 

Additional Responsibilities: 

• Manage office processes, policies, and procedures. 

• Recruit, induct, and onboard staff and volunteers. 

• Support the development of communication strategies and social media content.

• Assist with planning and executing fundraising events. 

• Ensure a safe,and supportive office environment. 

Essential Criteria: 

• At least 5 years of experience in Admin and Finance (bookkeeping) role. 

• Proficiency in Microsoft Office suites and database management. 

• Excellent verbal and written communication skills. 

• Strong organisational skills, ability to prioritise tasks and manage time efficiently.

• Self-starter with attention to detail and the ability to work independently.

• Resourceful, proactive, and able to think critically. 

• Strong interpersonal and collaborative skills. 

This post is covered by a genuine occupational requirement and applicants will be expected to clearly demonstrate that they are in sympathy with and will support all aspects of the African Child Trust faith and ethos statement. 

To Apply: 

Please submit your CV accompanied by a supporting statement to demonstrate your suitability for the role and how your experience matches the person specification. Also, highlight your most relevant, recent experience for this role. 

Use of CVs: 

Our policy is to recruit our employees based on their suitability for the work to be done. All CVs received prior to the closing date of the role will be considered providing they are accompanied with a covering letter. CV’s will be kept in line with our Data Retention Policy, as required by the General Data Protection Regulations.

Global Philanthropy Manager 

Location: Home-based, in any global location 

Reporting to: CEO 

Hours: 2-4 days per week to be worked flexibly 

Contract Type: Freelancer / Self-employed

About EduSpots

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary Catalysts, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. Read our model of change document here. 

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 15,000 learners of all ages annually. Read our 2023 Annual Report here.

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in UNESCO-backed The Varkey Foundation’s $1 million Global Teacher Prize.

We are excited by our future. 

About this role

We are looking for an engaging and dynamic fundraising specialist and team player with a proven track record of income generation through trusts and foundations, to take on this exciting new role at this exciting point of our organisational growth. 

Over the last two years, EduSpots has significantly grown its income through trusts and foundations, and advanced the quality, scope and reach of its operations in Ghana, with further plans for expansion in the years ahead. We are looking for an individual that understands the value of community-led change, with all our work centred on, and resulting from the actions of 400 locally-based educational Catalysts. 

Reporting directly to the CEO, you will take on the responsibility for growing our income generation with a focus on trusts and foundations. We are looking for an experienced individual, who is able to work closely with the CEO to develop larger fundraising partnerships at this exciting point in our development. 

Depending on availability and experience, this individual may oversee a small part-time fundraising team, comprising a Fundraising Manager, Trusts and Foundations Manager, and Communications Manager, alongside interns and other income-generation roles that may emerge. The role has the potential to grow into a ‘Head of Fundraising’ position over time. 

This is an exciting and flexible opportunity for someone who is passionate about educational equity, and wants to work in a creative, fast-paced and yet friendly team, with huge ambitions for the reach of our unique model for promoting community-led change through a holistic, co-creative and playful model of education. 

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Lead the development and execution of a global fundraising strategy that focuses on medium-large and multi-year commitments from trusts and foundations, as well as potentially the development of corporate partnerships which align to EduSpots’ values and/or donations from major donors, dependent on experience. 
• Work with the CEO, and Ghana-based Heads of Programmes and Head of Operations to develop and write strategic programme and organisational bids, feeding into the wider strategic development of the organisation. 
• Create and implement robust policies and procedures for donor identification, cultivation and tracking to ensure efforts are coordinated at a global level and ensure that opportunities to acquire new supporters are fully explored.
• Work with the CEO and boards to identify potential new supporters through their networks, also taking an active role in networking to position EduSpots within key audiences for potential support. 
• Work with the CEO and Communications Manager to develop a compelling case for support and a suite of materials for donor engagement that can showcase the importance of EduSpots’ work internationally.
• Create bespoke stewardship plans for existing donors that demonstrate the impact of their support, foster mutual trust and secure renewed support for EduSpots’ work. 
• Oversee the organization of EduSpots’ relationships with trusts and foundations, and other major donors, including oversight of reporting, database management and wider communication, working closely with the CEO.
• Monitor and analyse philanthropic trends and best practices to enhance fundraising effectiveness.
• Ensure compliance with international fundraising regulations and ethical standards.
• Depending on experience and time availability, manage and mentor a team of fundraising professionals to achieve targets and organisational objectives. This includes an experienced trusts and foundations manager (1 day a week) with a focus on small-medium UK based family trusts, and wider community fundraising and communications roles in the team. 

Other:

• To contribute to the Charity’s fundraising and other strategies, as well as supporting the development of the annual business plan and budget, and assisting with the preparation of Annual Report and supporting the wider team with professional development. 
• Ensure all administrative tasks relating to the role are carried out accurately.
• To comply at all times with the organisation’s policies, procedures and performance expectations of staff as set out in the Staff and Catalysts Handbook.
• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of income generation – ideally in a similar education / international development organisation.
• Extensive experience with writing compelling and successful grant applications, with a focus on 5 to 6 figures (GBP) in size. 
• Experience of establishing and managing effective relationships with trusts, foundations and grant-makers, and reporting to funds and donors, with strong database management. 
• Strong knowledge of a wide range of UK-based funders, as well as of some international (European / US based) funders.
• Strong understanding of programme development and management, ideally in the education context. 
• Some experience of communications and marketing in an NGO context is needed; experience of wider fundraising such as corporate partnerships, individual giving and campaigns may be an advantage but is not a requirement for this role. 
• Friendly and flexible team player, with an ability to work with people across diverse contexts, inspiring the team and wider colleagues towards achieving our shared goals. 
• Ability to work effectively in a remote based role with minimal day-to-day support 
• Outstanding interpersonal skills alongside excellent written and verbal communication skills, with the ability to advocate for our work online and in person. 
• Experience of managing a team would be advantageous though not required for this role. 
• Ability to use own initiative and work to tight and competing deadlines
• Good IT skills – Word, Excel, GoogleDrive, etc.
• Highly aligned with EduSpots’ key values (community leadership, sustainable change, teamwork, play, passion and care) alongside a core belief in, and understanding of, community-driven change. 

About the role

We seek an experienced Business Development Manager to drive our UK growth and expand our client and partner base. Reporting directly to the CEO, (initially) you will lead our sales strategy targeting UK businesses, with a particular focus on small and medium businesses, and public sector organisations. 

With a proven track record in generating revenue through outbound marketing, online channels and relationship-building, as well as developing new revenue-generating business models, you will be hands-on in driving our B2B sales, securing over £150,000 annually through direct sales, grants, tenders, contracts and partnerships. You will also contribute to developing engaging communications to support The Human Edge's financial growth and brand development.

Key Responsibilities

• Execute the sales growth strategy aligned with organisational goals
• Proactively identify and ensure new business opportunities, partnerships and collaboration
• Build and maintain trusted relationships with HR/talent leaders, MDs and decision-makers in UK businesses and/or public sector organisations
• Lead and manage the end-to-end sales and account management process, including lead identification, proposal/bid writing, pitching, and closing deals
• Develop and implement new revenue-generating business models, including subscription-based models, to expand reach, drive recurring revenue and client satisfaction
• Represent The Human Edge at conferences/events supporting with external engagement

About you

You are a commercially minded, results-driven and action-oriented business development professional with 8+ years of progressively responsible experience in B2B sales and income generation within the leadership development, coaching, and mentoring and skill building/training sectors. Skilled in securing new business, developing growth strategies and building long-term client relationships, you leverage your established network of HR/talent leaders and Managing Directors in UK businesses, with a particular focus on small and medium businesses, and/or public sector to enable consistent revenue growth.

About The Human Edge

The Human Edge is a leadership development organisation with specialist expertise and extensive experience in mentoring and coaching. For over 16 years, we have designed and implemented integrated leadership development programmes — combining mentoring, coaching, leadership development, training, and skill-building — for entrepreneurs, managers, and leaders.

What we offer

• Human-centred, supportive and collaborative team culture
• Agile, remote working environment
• 38 days of annual leave (inclusive of public holidays)
• Private health insurance 
• Contribution to expenses related to homeworking (in line with company policy)

ROLE PURPOSE

This role provides vital administrative support to the fundraising team, handling a range of tasks from donation processing and data management to coordinating team schedules and managing the giving inbox. The Fundraising Assistant plays a key role in ensuring smooth daily operations through effective record-keeping, accurate processing of cash and card donations, and organising essential materials and resources.

Additionally, this position serves as a first point of contact for donors and supporters, delivering a warm and welcoming experience for all who call or visit the Welcome Office.

MAIN DUTIES & RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Donation Processing: Process and log all donations, including cash, card payments, and online donations. Ensure accurate coding and logging of donation information, especially during seasonal appeals, and support backlog processing as needed.
• Email and Inbox Management: Respond to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
• Cash Handling and Banking: Arrange and oversee regular cash collections, maintain records in the safe, and support regular cash counting and banking to ensure accurate and secure handling of donations.
• Scheduling and Coordination: Support team scheduling needs, including coordinating departmental meetings, agendas, and any follow-up actions. Assist with booking and organising events as needed.
• General Office Support: Manage the distribution of collection tins and buckets, assist with inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.
• Additional Administrative Duties: Perform a variety of other administrative tasks to support the wider fundraising team, including preparing reports, maintaining organised files, and supporting volunteer coordination when required.

SUPPORTER ENGAGEMENT

• Act as the first point of contact for all donor enquiries through phone, email, and in person interactions, ensuring a positive and engaging experience for all supporters.
• Process donations made in person, over the phone, and through other direct channels, and assist with maintaining a timely and personalised thank-you process for supporters.
• Help ensure that donors and supporters receive the necessary materials and information for a successful and enjoyable engagement with the charity. SGHC – Role Profile Page 2 of 3

TEAM COLLABORATION

• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.
• Work collaboratively with the fundraising and wider team to support ongoing needs, assisting with tasks across departments as needed to ensure smooth operations.
• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the needs of the organisation

ADDITIONAL INFORMATION

Hours: This is a part-time role of 22.5 hours per week. While the role is fully office-based, there is flexibility in how these hours can be scheduled, and they may be spread across 3, 4, or 5 days depending on preference.

Location: This role is based in the Welcome Office, at St George’s Hospital, Tooting where the Fundraising Assistant will serve as a front-facing representative for the organisation