Operations Manager Roles Jobs

Are you experienced in Microsoft Dynamics 365 and looking for an opportunity to shape and deliver a vital CRM system?

We are looking for an experienced CRM Product Manager to drive the development and implementation of our new Microsoft Dynamics 365 CRM system at the Motor Neurone Disease (MND) Association. Working closely with teams across the organisation, you will ensure the system is effective, easy to use and enables our teams to give a great experience to everyone of our supporters.

Key Responsibilities:

This is a brand-new role where you will be responsible for leading the ongoing development and continuous improvement of the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation. Your role will involve:

• Collaborating with key stakeholders to Define and drive the CRM roadmap in alignment with the MND Association strategy and objectives.
• Managing the product backlog and prioritising development needs.
• Acting as a key link between business teams, technology teams, and external partners, ensuring clear documentation, communication and understanding of requirements and expectations.
• Leading the delivery of new CRM functionalities, product enhancements, customisations and integrations.
• Work with Technology teams to support skills development in managing and maintaining CRM Platforms and Power Platforms.
• Making in-house configuration updates to improve usability and workflows.
• Developing reports and dashboards to provide insight into CRM performance.
• Gathering user feedback and making improvements based on data-driven decisions.
• Ensuring compliance with data protection regulations and security standards.
• Managing relationships with external suppliers and service providers.
• Promoting continuous improvement in CRM-related processes.
• Communicating progress and system updates to stakeholders.

About You:

You will have strong expertise in Microsoft Dynamics 365 and experience working with cross-functional teams to implement and optimise CRM systems using product-based methodologies. You should also have:

• Extensive experience as a Product Owner or similar role, with a focus on Microsoft Dynamics 365.
• A proven track record of leading CRM development and integrations, including data migrations and APIs.
• Strong stakeholder management skills, with the ability to engage and influence teams at all levels.
• A deep understanding of CRM best practices, user experience design, and data management.
• Experience working in agile environments.
• Excellent problem-solving skills and attention to detail.
• The ability to lead discussions, bring teams together, and drive progress.
• It would be advantageous to have knowledge of the charity sector and experience supporting donor engagement and service delivery.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Location and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office or our partner's office. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Extensive experience as a Product Owner or similar role, with a strong focus on Microsoft Dynamics 365 and related Power Platform technologies.

• Proven track record of delivering CRM continuous improvement and best practice, ideally within the not-for-profit sector.

• Deep understanding of CRM best practices, user experience design, and data management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Executive Assistant – International Director
I am excited to be working with an amazing London based charity in search of a temporary Executive Assistant, this is a full time, London based hybrid role (2-days a week in office) for an initial three months. We are seeking a proactive and highly organized Executive Assistant to support the International Director (ID) and Senior Leadership Team. This role requires exceptional project management, administrative, and communication skills, as well as the ability to work independently in a fast-paced environment.
Key Responsibilities
•  Act as the first point of contact for the International Director, managing communications and priorities.
•  Provide comprehensive administrative support, including diary and email management, travel arrangements, and event coordination.
•  Support leadership meetings by organising, minuting, and ensuring follow-ups.
•  Conduct research, draft presentations and reports, and assist with communications.
•  Manage internal systems and maintain efficient scheduling aligned with governance cycles.
•  Liaise with senior internal and external stakeholders to ensure smooth operations.
•  Oversee budget management and project-related finances as required.
About You
Essential:
•  Degree or equivalent experience.
•  Proven experience in executive support at a senior level, ideally within the charity sector.
•  Strong writing, organisational, and prioritisation skills, with attention to detail.
•  Ability to manage complex diaries, travel, and logistics efficiently.
•  Excellent interpersonal and communication skills, including discretion and professionalism.
•  Proficient in Microsoft Office and financial record-keeping.
Desirable:
•  Knowledge of the international development or humanitarian sector.
•  Experience in governance, internal communications, or project management.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
 

The team

The communications team works alongside the fundraising team, and is responsible for delivering marketing, communications and PR that promotes both our charitable and commercial (venue hire) work.
This is a new team that will bring fresh perspectives and new energy to how we do things, how we drive the organisation forwards to ensure that we are increasing our profile and awareness of our work, and what we have to offer in the journey to making society in East London and beyond a fairer place.

Scope of role

As Communications, Marketing, and PR Manager, you will play a key role in raising Toynbee Hall’s profile, ensuring that our charitable work and commercial venue hire operations receive the recognition they deserve. This is a newly created role, designed to lead external communications, oversee PR and brand strategy, and develop impactful marketing campaigns that engage our audiences.
You will also line manage the Digital Engagement Officer, who will focus on digital communications, social media, and internal engagement. Together, you will drive our brand forward and ensure our work is heard by key stakeholders, supporters, and the wider public.
In conjunction with the CEO and the Senior Management team the manager is responsible for the communication workplan for Toynbee Hall. They are responsible for managing the marketing budget, and delivering the communications strategy.

• Support strategic objectives through delivery of the communications plan that reflects the needs of the services and organisational needs.
• Supporting the production of impact reports and annual reports.
• Facilitate and deliver our press and media approach in collaboration with CEO and SMT and the overall comms priorities.

Key Responsibilities

Strategic Communications & PR

• Be the driving force behind Toynbee Hall’s public voice, shaping narratives that highlight our impact.
• Lead PR activity, securing media coverage and ensuring our work is heard at local and national levels.
• Develop and implement a communications strategy that raises awareness of Toynbee Hall’s charitable work and commercial venue hire.
• Build influential relationships with journalists, media outlets, and key stakeholders.
• Draft press releases, op-eds, and compelling stories that bring our mission to life.
• Act as brand guardian, ensuring consistent messaging and identity across all communications.

Marketing & Profile Raising

• Develop and execute creative marketing campaigns that amplify our impact and drive engagement.
• Oversee content creation for promotional materials, impact reports, and fundraising campaigns.
• Collaborate with fundraising teams to align communications with donor engagement efforts.
• Develop strategic partnerships to expand our reach and influence.
• Oversee event promotion and outreach efforts.

Digital & Social Media

• Oversee the Digital Engagement Officer in delivering bold and engaging digital campaigns.
• Ensure digital communications are innovative and drive audience engagement.
• Monitor analytics and performance data to refine communication strategies.
  Leadership & Team Development
• Line manage the Digital Engagement Officer, supporting their professional growth and development.
• Work collaboratively with the Fundraising and Communications team to align messaging and campaigns.
• Support the Senior Management Team with key internal and external communications

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

We’re seeking an Individual Giving Manager to join our Fundraising team. In this role you will lead on regular giving, appeals, major donors, legacies and the development of our lottery product.

Together with our Marketing and Communications team you’ll develop and implement a portfolio of inspiring campaigns and appeals that connect with our existing supporters, as well driving the acquisition of new supporters particularly through regular giving. You’ll also collaborate with colleagues to shape, refine, and execute our fundraising strategy.  

You will have a good understanding and knowledge of growing individual income streams, combined with a natural ability to collaborate across teams and enjoy creating new and exciting fundraising appeals and campaigns. Most importantly you must have a passion for fundraising and the ambition to grow income and increase donor recruitment and retention.

The role

This post plays a key role in the strategic leadership and day to day management of IES, with overall responsibility for IES’s financial stewardship, financial management and support services.  The post reports to the CEO, is a member of the Institute Management Team and acts as Secretary to IES’s non-executive Board of Trustees.

Responsibilities

Key responsibilities in the role are set out below.

Financial management

■ Overall responsibility for IES budgeting, accounting, audit, reporting and internal controls.

■ Oversight and responsibility for IES internal systems, processes and reporting, to ensure that there is a regular, timely and accurate understanding of the Institute’s financial position.

■ Providing information and advice to the Management Team and Board of Trustees on IES’s financial position and future financial risks and opportunities.

■ Responsibility for ensuring that timely and accurate financial information is available to project managers, alongside appropriate support with management of project resources. This includes oversight of systems for project accounting and reporting, administration of research contracts and contracts with third parties, contract-related client relationship management, and data protection.

■ Managing relationships with key external suppliers, including the bank and auditors.

Company secretary

■ Ensuring that IES complies with all relevant company and charity law and can meet wider standards of good governance and transparency in the sector.

■ Oversight and responsibility for IES systems and processes that support effective corporate and charity governance.

■ Lead responsibility for IES business continuity planning and risk management, including maintenance and oversight of the IES strategic risk register.

■ Ensuring that IES has access to appropriate and suitably qualified advice where this is needed in order to comply with governance and legal requirements, including legal and tax advice.

Support services

■ Oversight and responsibility for IES premises, information technology systems, telecommunications and office supplies.

■ Ensuring continued IES compliance with ISO 9001, ISO 27001, CyberEssentials and other industry-standard accreditations.

Policies and processes

■ Ensuring that IES policies and processes in relation to these areas of responsibility are in place and kept up to date.

Institute leadership and management

■ Contributing to the wider strategic development leadership and management of IES including:

● Membership of the Institute Management Team and Operational Management Group

● Contributing to the development of the annual business plan and supporting its achievement

● Contributing to, and where appropriate leading, specific continuous improvement initiatives as agreed with the CEO and Management Team

● Direct line management and professional development of colleagues with responsibility for areas set out above where appropriate (current line management responsibility is for one full-time finance officer and one part time office manager).

What we are looking for:

The successful candidate will be able to combine active delivery of financial and other services with high level proactive advice, and will have:

■ Experience of financial management within a small/medium sized organisation, preferably one reliant on project or contract-related funding. This could include charitable organisations, research bodies, consultancies, legal or professional services firms, academia, or similar.

■ Be a fully qualified accountant (ACA, ACCA or equivalent).

■ Experience managing a diverse team in a similar environment; with strong collaboration skills.

■ Ability to build relationships and communicate effectively with a range of stakeholders including the Board of Trustees, the IES Management team, and research, consultancy and support staff within the organisation.

■ An initiative-taking and adaptable approach to managing a small and administratively lean organisation.

■ Understanding of corporate or charity governance procedures or the ability to learn quickly.

■ Experience or knowledge of relationship management with clients and/or funding organisations, especially research funding organisations; experience with fundraising from corporate or institutional bodies.

■ Experience of change management: experience of introducing new systems, processes, or ways of working to improve efficiency in a small/medium-sized organisation.

Working at IES

We support flexible working and welcome applications from candidates seeking flexible work arrangements The post will be based in our office in central Brighton, although we work in a hybrid way.

IES offers a friendly workplace culture and has an active social committee. Brighton and the surrounding areas offer a superb location in which to live with easy access to the sea, countryside, and plenty of culture and nightlife. Brighton is close to Gatwick airport (30 mins), London (1 hour) and France (2.5 hours).

Our research and practice are guided by our values and our staff act in accordance with these. Our values centre on: respecting others, acting with integrity, collaboration, curiosity, excellence and compassion. You can learn more about what it’s like to work at IES by looking at our Glassdoor profile.

The Institute for Employment Studies is a registered charity (no. 258390). IES seeks to be an equal opportunities employer.

Customer Information Manager
Salary £32,320 Full Time 35 hours per week

Do you want a job that makes a positive difference to people’s lives?

Age UK Croydon’s is recruiting for a new role of Customer Information Manager.

If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.

Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Hours: Full-time

Remuneration: Up to £41,000 (dependent on experience)

Duration: Permanent

Right to work: Applications are accepted only from those with the right to work in the UK

Location: Manchester, UK (hybrid working available) with international deployment.

Are you an experienced humanitarian supply chain and procurement specialist looking to make a significant impact on surge health responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we have been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

We are one of the foremost emergency health charities during disasters and emergencies and are charting a path toward ambitious growth. Our goal is to expand our reach and engage a broader audience to support our critical, life-saving efforts.

As Procurement & Supply Chain Lead you will develop a robust supply chain system delivering procurement and movement capacity across our programmes.

This will include order processing, procurement, storage, transport and customs compliance.

You will bring significant relevant supply chain expertise, either from a significant period working in the sector (5+ years) or a combination of a relevant degree and experience.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.

How to apply

We strongly recommend that you read the Candidate Information Pack - Supply Chain Manager - March 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your cover letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Friday 4th March 2025

Applications for work in the UK can only be accepted from people with an existing right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Permanent Contract

37 hours per week (5 days out of 7 trading days)

£25,760 per annum

Location: Calverton Bookshop (Brand New Shop)

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

We are opening a brand new bookshop in Calverton during 2025 and we are seeking a passionate and experienced Bookshop Manager to lead our diverse volunteer team and oversee daily operations to maximise income for our charity. The ideal candidate will have a strong background in retail management, a love for books and media, and excellent customer service skills.

If you have the skills to build a community team of volunteers and maximise retail income in our newest shop, we want to hear from you.

You will be working in a creative environment, working closely with donated goods and serving the local community. If you have what it takes to work hard but have some fun along the way then this role for you.

You will need to be driven and focused on making money, and have excellent communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Bookshop Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need to demonstrate that you have great people skills and that you are confident and competent working with people from different backgrounds, creating a welcoming and positive experience for all of our staff, volunteers and supporters.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for young people even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Wednesday 23rd April 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Wednesday 9th April onwards.

Interviews will be held on a date to be confirmed.

IN2

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: Education Programme Manager  

Start date: As soon as possible

Hours of work: Full-time/part-time (0.8-1FTE), Monday-Friday, permanent.

Salary range: £29,435 - £31,227 FTE, depending on experience.

Purpose

This is an exciting and vital role within the Education Programme of a leading mental health charity focused on supporting the systems around children and young people. Our Education Programme is our body of charitable activity delivering training and resources appropriate for schools, colleges and universities, often working with these education settings to create a whole organisation approach to support children and young people’s mental health.

We are looking for a warm, proactive and efficient project manager capable of communicating clearly and confidently with the charity’s delivery partners and those we support, both over the telephone and face to face. You’ll enjoy working with external stakeholders, freelance trainers and our office team, be highly organised and happy working as part of a team and with autonomy. You’ll manage a varied workload, prioritising projects as necessary, and will be comfortable liaising with a wide range of people at all levels.  We have a personable and committed office team, and the successful applicant will need to be a flexible team player.  

The aim of this role is to deliver education projects to scope, on time and on budget with the support and guidance of the Education Programme Manager, Head of Programmes and wider Charitable Activities team, allowing the Charlie Waller Trust to achieve their vision and mission.

Key responsibilities and duties

The Project Manager role will help us to deliver our new 3-year strategy and beyond. The role will:

• Work with the Education Programme Manager and a wide range of stakeholders, including the Head of Programmes, mental health trainers and clinicians, to plan, deliver and evaluate both strategic and operational projects:
  • Manage the planning and delivery of a range of projects for the Trust from project initiation through to project close.
  • Ensure projects remain on time, on budget and within scope.
  • Monitor progress against KPIs and provide regular data-driven updates.
  • Effective management of project interdependencies, risks and issues.
  • Ensure all project materials are of high quality, including writing briefings for senior stakeholders, working with communication team colleagues.

• Work with other teams within the Trust to identify opportunities for cross-organisational working to develop engagement with our information, training and services, and engage as part of the wider organisational team:
  • Ensure that the needs of marginalised and minoritised communities are considered and embedded within all projects.
  • Work in collaboration with colleagues with lived experience of mental health difficulties, ensuring their voice is central to our work.
  • Collaborate with colleagues across CWT to identify and develop projects for funding bids and contribute to proposals and presentations where required.
• Always ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Other duties as may be reasonably expected by the Trust, appropriate to the grade and responsibilities of the post, including:
  • Attend regular team meetings with colleagues.
  • Personal learning development and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
  • Regular, routine call handling as part of the wider office administrative team.

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate those with responsibility for children and young people - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions

Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home based working and holding team meetings in an accessible location as appropriate. 

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy - we're committed to helping you find a healthy work-life balance.
• Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
• Option for purchasing an additional 3 days annual leave.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 5%. (higher matched contributions after lengths of service).
• Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching (offered to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

Person Specification – Project Manager

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Skills and experience - Essential

• Strong project management skills and experience, including managing multiple projects simultaneously, through the entire project lifecycle
• Excellent interpersonal skills to enable building of effective relationships, both internally and externally
• Experience of monitoring budgets, flagging risks and issues
• Experience of setting and monitoring plans, targets, objectives and outcomes
• Understanding of effective evaluation and impact measurement
• Highly organised and able to prioritise, plan effectively, delegate and work at pace to deadlines
• Strong IT skills, with the ability and willingness to learn to use relevant software and applications (such as Teams, SharePoint, OneDrive, Umbraco, Dynamics365, Microsoft Office)

Skills and experience - Desirable

• Experience of Dynamics CRM or similar
• Experience of using Digital Samba for Webinars or similar
• Experience of managing evaluation toolkit platforms

Attainment - Essential

• Maths and English GCSEs, Grade C /4 minimum, or equivalent by experience 

Attainment - Desirable

• A recognised project management qualification, such as PRINCE2 Practitioner or Agile ScrumMaster; or short course training

Personal Attributes - Essential

• Enthusiastic, flexible team player
• Concise and effective communicator, both orally and written 
• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Strongly motivated to contribute to a leading mental health charity focused on supporting the systems around children and young people.
• Ability to take ownership for your self-development

Personal Attributes - Desirable

• Interest in and awareness of mental health issues.

To apply

If you would like an informal discussion with the line manager of this role, Christina Sell (CWT’s Education Programme Manager), this can be arranged via Kirsty Smith, our IT and Operations Officer, via kirsty.smith(at)charliewaller(dot)org

The deadline for applications is Monday 7th April 2025.

Please submit via your chosen job website or send your CV and a supporting statement to Kirsty Smith: kirsty.smith(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information in response to each person specification bullet point (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.

You will hear back from us by 17th April 2025, if not before and should you be shortlisted, an interview will take place w/c 28th April and will involve a competency interview along with a 30-minute task. 

We will provide information about the task 2-3 days in advance to allow candidates time to prepare and we will also provide at least 50% of the interview questions at the same time so that all candidates can perform at their best.

About the role

We seek an experienced Business Development Manager to drive our UK growth and expand our client and partner base. Reporting directly to the CEO, (initially) you will lead our sales strategy targeting UK businesses, with a particular focus on small and medium businesses, and public sector organisations. 

With a proven track record in generating revenue through outbound marketing, online channels and relationship-building, as well as developing new revenue-generating business models, you will be hands-on in driving our B2B sales, securing over £150,000 annually through direct sales, grants, tenders, contracts and partnerships. You will also contribute to developing engaging communications to support The Human Edge's financial growth and brand development.

Key Responsibilities

• Execute the sales growth strategy aligned with organisational goals
• Proactively identify and ensure new business opportunities, partnerships and collaboration
• Build and maintain trusted relationships with HR/talent leaders, MDs and decision-makers in UK businesses and/or public sector organisations
• Lead and manage the end-to-end sales and account management process, including lead identification, proposal/bid writing, pitching, and closing deals
• Develop and implement new revenue-generating business models, including subscription-based models, to expand reach, drive recurring revenue and client satisfaction
• Represent The Human Edge at conferences/events supporting with external engagement

About you

You are a commercially minded, results-driven and action-oriented business development professional with 8+ years of progressively responsible experience in B2B sales and income generation within the leadership development, coaching, and mentoring and skill building/training sectors. Skilled in securing new business, developing growth strategies and building long-term client relationships, you leverage your established network of HR/talent leaders and Managing Directors in UK businesses, with a particular focus on small and medium businesses, and/or public sector to enable consistent revenue growth.

About The Human Edge

The Human Edge is a leadership development organisation with specialist expertise and extensive experience in mentoring and coaching. For over 16 years, we have designed and implemented integrated leadership development programmes — combining mentoring, coaching, leadership development, training, and skill-building — for entrepreneurs, managers, and leaders.

What we offer

• Human-centred, supportive and collaborative team culture
• Agile, remote working environment
• 38 days of annual leave (inclusive of public holidays)
• Private health insurance 
• Contribution to expenses related to homeworking (in line with company policy)

ROLE PURPOSE

This role provides vital administrative support to the fundraising team, handling a range of tasks from donation processing and data management to coordinating team schedules and managing the giving inbox. The Fundraising Assistant plays a key role in ensuring smooth daily operations through effective record-keeping, accurate processing of cash and card donations, and organising essential materials and resources.

Additionally, this position serves as a first point of contact for donors and supporters, delivering a warm and welcoming experience for all who call or visit the Welcome Office.

MAIN DUTIES & RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Donation Processing: Process and log all donations, including cash, card payments, and online donations. Ensure accurate coding and logging of donation information, especially during seasonal appeals, and support backlog processing as needed.
• Email and Inbox Management: Respond to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
• Cash Handling and Banking: Arrange and oversee regular cash collections, maintain records in the safe, and support regular cash counting and banking to ensure accurate and secure handling of donations.
• Scheduling and Coordination: Support team scheduling needs, including coordinating departmental meetings, agendas, and any follow-up actions. Assist with booking and organising events as needed.
• General Office Support: Manage the distribution of collection tins and buckets, assist with inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.
• Additional Administrative Duties: Perform a variety of other administrative tasks to support the wider fundraising team, including preparing reports, maintaining organised files, and supporting volunteer coordination when required.

SUPPORTER ENGAGEMENT

• Act as the first point of contact for all donor enquiries through phone, email, and in person interactions, ensuring a positive and engaging experience for all supporters.
• Process donations made in person, over the phone, and through other direct channels, and assist with maintaining a timely and personalised thank-you process for supporters.
• Help ensure that donors and supporters receive the necessary materials and information for a successful and enjoyable engagement with the charity. SGHC – Role Profile Page 2 of 3

TEAM COLLABORATION

• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.
• Work collaboratively with the fundraising and wider team to support ongoing needs, assisting with tasks across departments as needed to ensure smooth operations.
• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the needs of the organisation

ADDITIONAL INFORMATION

Hours: This is a part-time role of 22.5 hours per week. While the role is fully office-based, there is flexibility in how these hours can be scheduled, and they may be spread across 3, 4, or 5 days depending on preference.

Location: This role is based in the Welcome Office, at St George’s Hospital, Tooting where the Fundraising Assistant will serve as a front-facing representative for the organisation

Global Philanthropy Manager 

Location: Home-based, in any global location 

Reporting to: CEO 

Hours: 2-4 days per week to be worked flexibly 

Contract Type: Freelancer / Self-employed

About EduSpots

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary Catalysts, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. Read our model of change document here. 

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 15,000 learners of all ages annually. Read our 2023 Annual Report here.

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in UNESCO-backed The Varkey Foundation’s $1 million Global Teacher Prize.

We are excited by our future. 

About this role

We are looking for an engaging and dynamic fundraising specialist and team player with a proven track record of income generation through trusts and foundations, to take on this exciting new role at this exciting point of our organisational growth. 

Over the last two years, EduSpots has significantly grown its income through trusts and foundations, and advanced the quality, scope and reach of its operations in Ghana, with further plans for expansion in the years ahead. We are looking for an individual that understands the value of community-led change, with all our work centred on, and resulting from the actions of 400 locally-based educational Catalysts. 

Reporting directly to the CEO, you will take on the responsibility for growing our income generation with a focus on trusts and foundations. We are looking for an experienced individual, who is able to work closely with the CEO to develop larger fundraising partnerships at this exciting point in our development. 

Depending on availability and experience, this individual may oversee a small part-time fundraising team, comprising a Fundraising Manager, Trusts and Foundations Manager, and Communications Manager, alongside interns and other income-generation roles that may emerge. The role has the potential to grow into a ‘Head of Fundraising’ position over time. 

This is an exciting and flexible opportunity for someone who is passionate about educational equity, and wants to work in a creative, fast-paced and yet friendly team, with huge ambitions for the reach of our unique model for promoting community-led change through a holistic, co-creative and playful model of education. 

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Lead the development and execution of a global fundraising strategy that focuses on medium-large and multi-year commitments from trusts and foundations, as well as potentially the development of corporate partnerships which align to EduSpots’ values and/or donations from major donors, dependent on experience. 
• Work with the CEO, and Ghana-based Heads of Programmes and Head of Operations to develop and write strategic programme and organisational bids, feeding into the wider strategic development of the organisation. 
• Create and implement robust policies and procedures for donor identification, cultivation and tracking to ensure efforts are coordinated at a global level and ensure that opportunities to acquire new supporters are fully explored.
• Work with the CEO and boards to identify potential new supporters through their networks, also taking an active role in networking to position EduSpots within key audiences for potential support. 
• Work with the CEO and Communications Manager to develop a compelling case for support and a suite of materials for donor engagement that can showcase the importance of EduSpots’ work internationally.
• Create bespoke stewardship plans for existing donors that demonstrate the impact of their support, foster mutual trust and secure renewed support for EduSpots’ work. 
• Oversee the organization of EduSpots’ relationships with trusts and foundations, and other major donors, including oversight of reporting, database management and wider communication, working closely with the CEO.
• Monitor and analyse philanthropic trends and best practices to enhance fundraising effectiveness.
• Ensure compliance with international fundraising regulations and ethical standards.
• Depending on experience and time availability, manage and mentor a team of fundraising professionals to achieve targets and organisational objectives. This includes an experienced trusts and foundations manager (1 day a week) with a focus on small-medium UK based family trusts, and wider community fundraising and communications roles in the team. 

Other:

• To contribute to the Charity’s fundraising and other strategies, as well as supporting the development of the annual business plan and budget, and assisting with the preparation of Annual Report and supporting the wider team with professional development. 
• Ensure all administrative tasks relating to the role are carried out accurately.
• To comply at all times with the organisation’s policies, procedures and performance expectations of staff as set out in the Staff and Catalysts Handbook.
• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of income generation – ideally in a similar education / international development organisation.
• Extensive experience with writing compelling and successful grant applications, with a focus on 5 to 6 figures (GBP) in size. 
• Experience of establishing and managing effective relationships with trusts, foundations and grant-makers, and reporting to funds and donors, with strong database management. 
• Strong knowledge of a wide range of UK-based funders, as well as of some international (European / US based) funders.
• Strong understanding of programme development and management, ideally in the education context. 
• Some experience of communications and marketing in an NGO context is needed; experience of wider fundraising such as corporate partnerships, individual giving and campaigns may be an advantage but is not a requirement for this role. 
• Friendly and flexible team player, with an ability to work with people across diverse contexts, inspiring the team and wider colleagues towards achieving our shared goals. 
• Ability to work effectively in a remote based role with minimal day-to-day support 
• Outstanding interpersonal skills alongside excellent written and verbal communication skills, with the ability to advocate for our work online and in person. 
• Experience of managing a team would be advantageous though not required for this role. 
• Ability to use own initiative and work to tight and competing deadlines
• Good IT skills – Word, Excel, GoogleDrive, etc.
• Highly aligned with EduSpots’ key values (community leadership, sustainable change, teamwork, play, passion and care) alongside a core belief in, and understanding of, community-driven change. 

The Subscriptions Administrator will be part of our Subscriptions team, to manage and support our thousands of subscribers, as well as other administrative tasks for Ethical Consumer, the UK’s longest running alternative consumer organisation.

Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building in Manchester.

Co-operative Responsibilities

All permanent staff are members. All members share the responsibilities of running the co-operative, including:

• Taking part in the decision-making process
• Subgroups for areas of management including Personnel, Finance or Publishing.

Specific responsibilities - the Subscriptions Administrator will:

• Keep subscriber records and payments up to date.
• Manage our subscriber mailbox
• Support customer service/interaction/engagement
• Process new and renewed subscriptions.
• Assist weekly post office mailout for new subscribers.
• Assist with managing Direct Debit payments.
• Participate in 'Subs and Renewals' group meetings.
• Help produce monthly subs reports for the rest of the co-op.
• Support other administration roles across the organisation.

The timetable for this recruitment is as follows:

• Closing date: 9pm Wednesday 30 April 
• Shortlisting: 1-8 May
• Interviews: week commencing 13-14 May
• Starting date: week commencing 9 June, subject to negotiation