Operations Manager Jobs

This is a unique opportunity to work with parent carers and other stakeholders to co-produce a new Parent Carer Forum (PCF) in Hackney.

Parent Carer Forums are representative local groups of parents and carers of children and young people with disabilities who work alongside local authorities, education, health and other service providers to ensure the services they plan, commission, deliver and monitor meet the needs of children and families.

This post would suit an experienced project officer who enjoys connecting with and bringing out the best in people and is looking to develop their project management skills.

You should be a confident communicator, a good organiser and willing to immerse yourself in the world of special educational needs and disabilities and passionate about empowering others.

We welcome applications from people who have previous experience of caring for a child or young adult with SEND.

See our job description and person specification for more information.

Chief Executive Officer

London – The role will be on site at our Tanner Street (SE1 3GN). Given the nature of this role, the majority of the work will take place on site

£90,000 – £110,000 per annum

Our client is a dynamic charity providing a thriving hub for charities and social sector organisations, offering flexible and affordable workspace that fosters collaboration and innovation.

We are seeking an exceptional Chief Executive to lead the charity into its next chapter of growth and impact. Reporting to the Board of Trustees, you will drive the strategic vision, deepen collaboration across the sector, and increase fundraising and partnership opportunities to expand our reach. This is a unique opportunity for a leader  who shares our passion for collaboration and innovation, with the strategic vision to take our work to the next level.

The successful candidate will bring:

• Significant senior leadership experience within the social sector, ideally with exposure to property, education, or international development.
• A strong track record in strategic leadership, financial oversight, and operational management.
• Proven ability to build high-impact partnerships and drive income growth through fundraising and commercial activity.
• A deep understanding of governance, risk, and regulatory compliance within the not-for-profit sector.
• Outstanding leadership and stakeholder engagement skills, with the ability to inspire teams and represent the organisation externally.

If you are a visionary leader passionate about strengthening the social sector and expanding access to life-saving education, we encourage you to apply.

At Prospectus, we invest in your journey as a candidate, and we are committed to supporting you throughout the process. We welcome applications from all backgrounds and are committed to fostering an inclusive recruitment process.

Recruitment Timeline

Deadline for applications: 23rd February 2025

Interviews with Prospectus: From 25th February 2025

Interviews with our client: w/c 10th and 17th March 2025

For further information and to apply, please visit our dedicated recruitment website by clicking 'Apply via Website'.

The Global Leadership Foundation is a network built around its 44 Members, all former heads of government or other distinguished leaders with first-hand experience of the difficulties of political leadership. It is an independent, non-profit Foundation, which exists to support political leadership and good governance around the world by making available, discreetly and in confidence, the experience of those former leaders to today’s national leaders.  

The activities of the Foundation are managed by a small London-based Secretariat.

Responsibilities of the Executive Administrator include:

Day to day administration of the GLF office and office systems
Maintenance of all GLF diaries, including co-ordination of the Chair’s programme
Management of the Chair’s UK correspondence
Dealing with inward communications on behalf of the Chair and Members
Support CEO and Projects Director with research and briefing materials
Management of the fundraising database and tracking of donors and donations
Administrative preparations for Meetings
Liaison with service providers
Management of travel and accommodation

To apply for this role, please send your CV and a letter addressed to our CEO, explaining why you believe you are a good fit for this role, and what you will bring to the small and dynamic team that runs the Foundation.

Are you ready to make a difference in supporting veterans and their families through efficient tribunal administration?

We are seeking an Administration Coordinator to ensure the efficient management of high-level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.

You will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.

Your responsibilities will include ensuring legal documents are securely managed, tracked, and handled with precision. You will act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations. Regularly liaising with beneficiaries, you will introduce them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal. Additionally, you will identify further RBL services that may assist beneficiaries and make referrals where needed.

This is a full-time role, offering 35 hours per week (Monday to Friday), with the flexibility to work from home three days a week and two days from the office.
 
What we are looking for:

We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title: Clinical Administrator

Salary: c. £25,000 per annum pro rata

Hours: 0.6 FTE, 22.5 hours per week, Monday to Wednesday

Location: Liverpool, Catharine Street, L8

The successful candidate will take a key role in facilitating a warm welcoming introduction to the Liverpool Centre for men in suicidal crisis. You will be the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries. You will be expected to set and maintain the tone of the experience at James’ Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Liverpool Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

You will be joining a small, dedicated team at our well-established James’ Place centre in Liverpool. This role requires someone with excellent people skills who can work effectively and efficiently in an environment that is sometimes challenging.  Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.

You will be the first person a man in suicidal crisis meets when he comes to James’ Place and will be the first point of contact for men calling the centre, often in times of distress, so it is vital that the successful candidate possesses strong communication and interpersonal skills.

You will be able to provide a friendly welcome and create a sense of calm even when the centre is busy.

You will support the Centre Manager and wider team to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be responsible for managing the reception area and waiting room, ensuring that the centre is always kept safe and tidy. You will be able to work proactively and have a high level of attention to detail.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am Monday 3rd February 2025

Interviews will be held in person on Monday 17th February 2025.

We’re looking for a highly organised and proactive individual with a proven track record of developing supporter acquisition campaigns across multiple channels such as paid search and social, email, telemarketing and offline channels.

Working for The Royal Marsden Cancer Charity offers you a challenging and rewarding career, as well as the chance to change the lives of those living with cancer.

The Individual Giving Senior Executive - Supporter Acquisition will be instrumental in the success of the Individual Giving team during ambitious growth plans, aimed at increasing income by over 60% in the next 5 years. You will be responsible for the delivery of core elements of the Supporter Acquisition programme, developing engaging communications / products and activity across multiple channels, such as paid search and social, email, telemarketing and offline channels. You will lead and deliver projects for the recruitment of new supporters to identify new audiences, optimise response, grow the supporter base and contribute to the lifetime value of supporters.

Please see full details in the job description. 

Job Title:   Executive Assistant

Location:  Head Office - London Borough of Tower Hamlets

Salary:    £13,044.78

Hours: Hours:   16 hours per week - Thursday 8 hours + 1 day Tuesdays or Fridays

Contract:  6-month contract with the possibility of extension

We have an exciting new opportunity for a Senior Administrator to work directly with the Director of Operations and the SLT on a range of projects including liaison with board members and the SLT, setting up data on a new database, and strategy research.

The day-to-day work involves liaising with the board, SLT, managers and staff.  Data inputting and checking and working with the SLT and Director of Operations to deliver administrative projects.

Who we’re looking for

• Have Administration/Database experience
• Be able to organise own work-load effectively
• Be able to manage and develop administrative systems and computerized information and organize information so that it is accessible to others within the organisation.
• Have high level of skills in a range of computer skills including Microsoft Word, Outlook, Excel, Publisher and PowerPoint.

 

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2022.  This award reflects staff feedback on their development and training opportunities, how they are valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statement with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Friday 31st January

Interview date

Wednesday 5th February

If you are successful for interview you will be notified by 5 pm on the 31st of January.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Are you ready to make a meaningful difference by supporting an organisation dedicated to creating impact? If you have a passion for organisation and collaboration, this role could be your perfect next step.

We are seeking a skilled and proactive Administrator to support the Philanthropy Team by ensuring smooth day-to-day operations and exceptional stewardship for our valued supporters.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

Your role will be integral to the success of the Philanthropy Team. You will:

• Prepare accurate and tailored thank-you letters, emails, and acknowledgements for high-value supporters.
• Manage the team's email inbox, ensuring queries are handled efficiently; covering wider team phoneline and inboxes when required.
• Maintain and update the CRM database, including database queries, bulk mail merges and global updates.
• Assist in compiling large proposals, reports, and tailored communications for supporters.
• Raise purchase orders and liaise with the Finance team regarding invoices.
• Update letter templates and presentation materials with accurate and impactful data and key messages.
• Arrange travel and book meetings for the team.
• Record and monitor actions from team meetings.
• Support background research in collaboration with the Prospect Researcher and Supporter Information Officer.
• Collect and organise photographs and quotes from fundraising events for use in publications and social media (ensuring GDPR compliance).
• Investigate the origin of donations and contact supporters to learn more about their motivations.
• Manage stock levels of fundraising materials and fulfil requests from supporters.
• Travel across the UK when needed to support events and fundraising activities.

About You:

We are looking for an organised, detail-oriented individual with a proactive approach to their work. You will bring:

• Strong IT skills and experience with Microsoft Office packages.
• Familiarity with CRM databases.
• Excellent organisational and time-management skills, with the ability to prioritise your workload.
• A high level of accuracy and attention to detail.
• Proven experience in delivering outstanding customer service.
• Knowledge of data protection regulations.
• The ability to work flexibly and collaboratively across teams.

A full driving licence is desirable but not essential for this role.

If you're ready to contribute your skills to a meaningful cause and thrive in a supportive environment, we would love to hear from you!

The full job description is available in the candidate pack.

Salary: £25,100 per annum

Hours: 37 per week

Location: Northampton office

Contract: 12-month Fixed Term Contract

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office one day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong IT skills with knowledge and experience of Microsoft Office packages and CRM databases.

• Excellent level of accuracy and attention to detail.

• Experience in delivering excellent customer service, ideally both internally and externally.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

The Digital Communications Officer role sits within the Fundraising team which is responsible for the organisation’s income, profile, reputation and supporter base through external and internal communications and campaigns. The primary focus of this role will be social media management, with activities extending to other areas of digital communications, including website content and digital advertising production. Reporting to the Communications and Engagement Manager, the Digital Communications Officer will be instrumental in growing our communities and reach online, promoting Doctors of the World’s UK and overseas operations and advocacy, and driving support for our humanitarian organisation. 

Doctors of the World UK (DoTW) is part of the global Médecins du Monde (MdM) network, which delivers over 400 projects in more than 70 countries, 6,000 volunteers and 5,000 employees. We deliver both emergency and planned medical support, staying to support people in need of healthcare for the long term. We advocate directly for the rights of everyone to access healthcare, no matter who they are or where they are from.

In the UK, we deliver our own domestic programme supporting people excluded from healthcare in the UK, including people seeking asylum and those who are homeless. Across our network we have projects ongoing in countries ranging from emergency responses in Gaza and Ukraine through to development work in Sierra Leone and Myanmar.

This role plays a key part in our fundraising and communications team helping us to meet our fundraising targets and drive growth in both our responsive and strategic communications.

Our vision is of a world in which people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.

Application deadline Friday 7th February 0900.

Interviews week commencing Monday 17th February

Applications should include CV and cover letter (mandatory). Please also attach portfolio (optional).

Lecturer in Counselling and Psychotherapy

Location: Waverley Abbey College, Waverley Abbey House, Waverley Lane, Farnham, Surrey, GU9 8EP
Salary: £14,708.80 pro-rata (£36,772 FTE)
Hours: 14.5 hours a week [0.4]
Job Type: Part time
Contract Type: Permanent

Due to 100% growth in our higher education intake in September 2024, we’re in an exciting phase of growth so are delighted to be recruiting for a Lecturer in Counselling and Psychotherapy to join Waverley Abbey College supporting the next generation of Christian Counsellors. 

The Job Purpose:

To be a key member of a team of academic and administrative colleagues facilitating the highest quality learning and teaching within Waverley Abbey College. To support students through teaching, administration and academic advice. To work across undergraduate and postgraduate programmes as part of the academic team. To enhance and develop learning and teaching, academic processes and student outcomes. This may include teaching during weekdays, weekends and evenings. 

Principle Accountabilities:

• Teaching and Learning - to contribute to and enhance teaching and learning on the training programme.
• Academic Support - to advise and guide students to support their progression and outcomes
• Management and Administration
• Be an active representative of Waverley Abbey College on key professional bodies/ committees; external events; conferences and seminars; production of sector or journal articles/reviews; through the operation of external or internal workshops or seminars.

For further information on key responsibilities and person specification please see the Job pack. 

This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith.

If you’d like to apply, please provide your CV, and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role.

We reserve the right to close applications early.

Please note, an appointment will be subject to:  

• Evidence of Right to Work in the UK 
• Satisfactory references 
• A satisfactory Enhanced DBS disclosure (where applicable)
• Meeting Occupational Requirement criteria 
• Satisfactory completion of a probationary period 

Sound interesting? Apply now!

We are at a critical moment in world history; a moment of profound spiritual, economic and social crisis in the UK and across the world – with opportunity for a radical, spiritual renewal. In the last half of 2022, CWR and 24-7 Prayer came together to create a new vision at Waverley Abbey for such a time of this.

The 112-acre Waverley Abbey Estate, located about an hour from London, Heathrow and Gatwick Airports, has been a place of prayer since 688 AD and was the site of England’s first Cistercian Abbey.

CWR was founded by Selwyn Hughes with a simple vision of helping people to spend Every Day with Jesus – to pray and study the Bible every day. In 1985, CWR opened the Waverley Abbey Estate to establish a place of prayer, retreat and a Christian College to train and equip young leaders. 24-7 Prayer is an international, interdenominational movement of prayer, mission and justice. 24-7 Prayer exists to revive the Church and rewire the culture. Its resources help millions of people and its members from all over the world have been praying non-stop since 1999. 

With its remarkable history of thirteen centuries of prayer, its strategic location on the Prime Meridian, and its 30,000 sq. ft of accommodation, the partnership of CWR and 24-7 Prayer at Waverley Abbey represents a unique opportunity to establish a mission centre and a hub for spiritual and social transformation in the UK and globally. 

We are creating a new Abbey for a new generation. One that will champion encounter with God, through education, engagement and enterprise — for spiritual and cultural renewal for this generation and generations to come.

REF-219453

Battersea’s Finance and Corporate Resources directorate is responsible for leading, developing, managing, and supporting the financial, technological, infrastructure and compliance services across Battersea.

We are looking for someone to join our team as a Procurement Specialist, to support the Contract and Procurement Manager in providing procurement expertise and guidance as well as contract management support for a wide range of specialist areas, including facilities, marketing and digital services, helping to promote the procurement strategy, policy and function across Battersea. As a key point of contact for internal stakeholders you will explore opportunities to aggregate purchasing power, reduce risk, and to ensure Battersea gets value for money.

The ideal candidate will have experience of working in a procurement environment, thorough knowledge of contracts and sourcing processes, and experience of delivering high quality work with minimum supervision.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th February 2025
Interview date(s): w/c 3rd March 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We are seeking a dedicated and enthusiastic Coordinator to join our team.

Are you looking for your new role within Peer Support?
Are you ready to manage support workers and facilitators? 
We would love to hear from you.

Post Overview

Viewpoint's Peer Coordinator will lead the development of Peer support and facilitation for the organisation. This involves managing, coordinating and driving forward the development of Peer support within our organisation. As the primary lead, you will be instrumental in the recruitment of Peer Support workers and facilitators, crafting individualised development plans in collaboration with peers, and providing essential supervision to guide their growth and success.

In addition to your involvement in peer support operations, you will take charge of coordinating and enhancing service user engagement initiatives focusing on drug and alcohol support services. Your expertise will contribute significantly to driving these critical engagement programs forward while making a lasting impact on the individuals we serve.

Your role as the Viewpoint Peer Support Coordinator, will mean that will be at the forefront of innovation, leading by example to inspire a team of dedicated Peer Support workers / facilitators.

The Important Bits

Location: This position is hybrid, meaning you'll split your time between working in the office and working remotely. You will need to be able to travel around Hertfordshire either by car or public transport regularly.

Hours: 30 hours per week

Salary: FTE £27,300 (Pro-rota for 30 hours £25,613)

Contract Term: 12 months fixed term

Pension: Viewpoint will contribute a sum equal to 5% of your annual salary to a pension provided that you contribute at least 3% of your annual salary to the pension scheme.

Annual Leave: Annual leave will commence following six months probationary period and will rise to 25 days plus 8 Bank holidays.

Other benefits: Training, Development, Supervision and access to an Employee Assistance Wellbeing Program

For the full job description and person specification please see attachment. 

Head to our website to apply!
Please note: We do not accept CVs

 Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.   

ABOUT THE ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service! We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures. 

The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

We are looking for passionate and dedicated Support Mentors on a 3 year FTC to join our team and play a vital role in empowering individuals to rebuild their lives. As a Support Mentor, you will provide high-quality, trauma-informed care and support to people within our services, focusing on their recovery, rehabilitation, and personal development.

Shift Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday night shifts and bank holiday working. This will be on a rota basis in a face to face service. 

We have multiple positions open with varying hours, so if you feel this is the right role for you - apply now!  

Salary: £24,570

What are we looking for?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Introduction – The Whiteley Homes Trust vision

Every member of staff is here to sustain a thriving community, with outstanding accommodation and care for older people of limited means and to develop and share our success, so older people can live happy and fulfilling lives.

Your job is to make Whiteley the best place to age in Britain.

Role Overview

This role will be responsible for supporting the Director of Operations to deliver the Community Services Strategy for the Trust in this new and exciting role.

The Head of Community Services will be responsible for overseeing and leading a comprehensive range of services and programmes that foster a supportive, engaging, and vibrant environment for senior residents. The role involves the management and development of social, recreational, health, and wellness services, ensuring the wellbeing of residents, enhancing their quality of life, and fostering a sense of community within the village. This will include overseeing the village shop, club house and bar functions, and a new café which will offer psychosocial support to this vibrant community, in addition to supporting the resident led activities within the village

You will manage and work alongside teams across volunteering, hospitality, and support to deliver activities and services for the mental, physical and spiritual wellbeing of our residents in order to reduce loneliness and isolation. You will also take a lead on implementing the dementia strategy for the village working closely with the Registered manager of our extra care facility and the head of housing.

This is a wide- and far-reaching challenging role but with lots of scope for innovation. As a new Registered Provider of Social Housing, the Trust is moving into a new era but wants to retain the ethos of almshouse charities, continuing to promote the health and wellbeing aspects of this special community where we aim to enable our beneficiaries to age well.

With the support of the Director of Operations, you will identify and deliver projects to generate income for future development of Community Services. You will engage in co-production with residents, whilst exploring opportunities to apply for grants or charitable funding, to enable these activities to be develop and grow in the future.

Whiteley Homes Trust Core Values:                                                                           

We encourage all our staff to play their part in demonstrating our core values in their day-to-day work with colleagues and customers

What will you be doing?

Main Responsibilities

· Drive and deliver on the implementation of strategic plans that support the move to a predominantly funded/volunteer supported and co-produced community, increasing income and reducing costs.

· Lead and develop community programmes that promote socialisation, engagement, and emotional well-being for residents.

· Create opportunities for older people in the local community to participate in a variety of recreational, educational, and cultural activities.

· With the support of the Leadership team and other colleagues assist in leading a cultural change programme where residents are empowered and active within the community, working collaboratively with TWHT employees.

· Line management responsibilities for the hospitality manager, volunteer services manager and shop assistant/manager (these services are key to the wellbeing of our residents).

· To oversee and manage the community budget, showing cost reduction and/or increased revenue year on year ensuring efficient allocation of resources while maintaining a high standard of service delivery.

· To ensure KPI’s are recorded and reported on a monthly basis to the Director of Operations

· Develop and maintain good working relationships with all residents, managers, members of staff, and the wider colleague team within Whiteley Village

· To ensure robust and transparent 2-way communication with residents of Whiteley Village.

· To build solid relationships with external stakeholders, supporters and local community groups in order to develop mutually beneficial support. Identify and manage any external funding sources or grants that can enhance community offerings.

· To work alongside the Head of Marketing and Communications, and Trust fundraising consultants to ensure that our charitable status, fundraising efforts and community success stories are shared widely.

· Recruit, train, and develop staff to ensure high levels of service delivery and resident satisfaction.

· Foster a positive work culture focused on resident-centric care and employee collaboration.

· Report on programme performance, resident feedback, and staff performance to the village management team working closely with the Head of Housing. Prepare reports and polices as required

· Ensure community services comply with relevant health, safety, and regulatory standards ensuring regular audits of designated areas are completed and risk assessments conducted.

· Promote a safe environment for all residents, staff, and visitors, ensuring policies and procedures are followed.

· Ensure open and effective communication with residents and families regarding available programmes, services, and any changes.

 

General

· It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.

· Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department.

· Ensures full compliance with all the Trust’s Policies and Procedures.

· To complete mandatory and job-related training as required.

· You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

What you will need

Experience & Knowledge

• Proven experience (5+ years) in community services, social housing, senior care, or a similar leadership role within the health or social care sector.
• Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life. Experience of working with older people
• Excellent leadership, organizational, and interpersonal skills and line management experience.
• Management of poor performance
• Ability to manage budgets and resources effectively.
• Knowledge of relevant legal, health, and safety standards in aged care settings.
• Experience of engaging, developing and supporting communities
• Knowledge and understanding of community and social issues
• Strong conflict resolution and problem-solving abilities.
• Ability to build strong relationships with residents, families, and staff.
• A passion for creating a positive and inclusive community environment.
• Experience of managing or working in a charity or volunteer-led organisation

· Proven ability to work on own initiative and as part of a team

Personal skills/qualities

· An ability to adapt to line manage a variety of unfamiliar diverse roles and services

· An ambitious and innovative approach to community development and engagement

· commitment to services which provide support to vulnerable individuals for their mental, physical and spiritual wellbeing.

• A non-judgemental and positive attitude

· Good organisation skills, be flexible and self-driven to achieve.

· Excellent communication, interpersonal and team-building skills (written and verbal)

· Commitment to training and development

· Flexible and innovative approach to working.

· Decision-making and problem-solving skills.

· Strong general IT skills

· Honesty, reliability and trustworthiness.

· Sense of humour, emotional intelligence and resilience

· Commitment to the aims & objectives of The Whiteley Homes Trust.

Qualifications

· A degree level qualification in Housing, health or Social Care (or equivalent)

· Working knowledge of health and safety issues

Other information

WHT is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Note:  No role profile can cover every issue that may arise within the duties of the post at various times. The post holder will be expected to carry out any other duties from time to time that are broadly consistent with those in this document. Your flexibility and assistance in helping us achieve our vision is valued.