Operations Manager Jobs in Camden Town, Greater London

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

You will lead Woman’s Trust income generation ensuring adequate income to sustain and grow the organisation, increasing its income from £1.3 Million to £3 Million in the next 3 years. While raising funds from multiple income streams, focus growths areas will be statutory and Trust and foundation funding securing six-figure, multiple-year grants and contracts. You will effectively communicate our services and campaign our aims aligned to our strategic priorities.

You will oversee the development and implementation of the fundraising strategy and the funding pipeline; ensure the maintenance and development of excellent relationships with current and new funders, stewarding grants and reporting back; review, update and develop service budgets; oversee the submission or coordination of quality bids, approaches, and events.

As a member of the senior leadership team, this post will work cross departmentally and will contribute to the overall strategy of Woman’s Trust, working closely with the CEO and the Board of Trustees. You will lead and line manage the Senior Trust and Foundation Manager and Fundraising Officer.  You will deliver a direct income target for each year, with a focus on the development and tendering of statutory commissioning.

Hours: 35 hours per week (28 hours will be considered).

Location: Office based with remote working available – minimum of 50% of working hours in Woman’s Trust Office, Edgware Road/Paddington, NW1.

In return, you can expect exceptional career satisfaction plus an excellent package of benefits including:

• 25 days holiday + 3 days in December + Public holidays (pro rata)
• 3% pension contribution
• Employee Assistance Programme
• Cycle-to-work scheme

To find out more and apply with your CV, please visit our website via the apply button.  

Closing date: 9.00am on 11th November 2024.

Interviews will be held on 14th and 15th November 2024.

We will conduct interviews on a rolling basis. Please note, if an appointment is made before the deadline, the post will close early. 

This post is open to women only. The Equality Act 2010 pursuant to Schedule 9, Part 1 applies. 

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new IT Technical Architect.

About the role

The IT Operations team is vital to the organization, managing all levels of technical support and maintaining the technology infrastructure that powers our human rights mission. The IT Technical Architect is a multifaceted position responsible for both providing advanced technical support (2nd/3rd line) and leading the architectural design, implementation, and management of AIUK's IT infrastructure.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in managing IT infrastructure, covering hardware, software, operating systems, and cloud technologies (IaaS, SaaS), with a focus on performance, scalability, and security in hybrid and cloud-based environments.
• You are proficient in network infrastructure, including firewalls, DNS, routing, and network segmentation, with a focus on optimising cloud-based networks and ensuring secure, scalable systems.
• You collaborate and positively contribute to an inclusive culture.
• You also have a good knowledge of evolving cybersecurity threats and the ability to proactively address emerging attack vectors and implement robust security practices across cloud and hybrid environments.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Are you passionate about working for Community Hospice, seeking to ensure that patients can make the most of the time they have left? We are searching for a brilliant Senior Events Officer who will join this impactful cause.

This role will play a pivotal part in leading the successful delivery of the annual hospice fundraising event programme. As part of the role, you will be responsible for the cultivating of important relationships with stakeholders, corporate sponsors and supporters alike. You will manage the day-to-day event operations from start to finish, including event planning, risk assessments, and analysis and reporting. Your exceptional communication and networking skills will be essential in fostering partnerships and securing support for the hospice. You will be a confident decision-maker who can work autonomously, using your judgement to help shape the events strategy.

To be successful in the role of Senior Events Officer, you will need:

• Considerable experience of event management to engage and retain supporters, with project management experience to lead on event planning and delivery.
• Experience with databases, segmentation and use of data analytics.
• Ability to work across teams in a collaborative positive manner proactively engaging colleague support.

Salary:  £29,000 - £37,000
Contract: Permanent, full-time
Location: London/hybrid, 3 days per week in office
Deadline: Rolling

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 
 

Job Title: Finance Assistant
Reporting to: HQ Finance Manager
Salary: £24,000 - £26,000
Hours: 37.5 per week
Principal Location: London, hybrid with a minimum of 3 days and moving to 4 days in the office per week.

Introduction to Street Child:

Street Child is one of the world's fastest-growing children's charities. In less than 15 years we have made a material impact on the lives of nearly a million children - but the desire, potential and need to go so much further, and to reach millions more children in need of safety and a quality education, is what motivates us every day. Strong finance functions underpin everything that we want to achieve as an organisation and this role is a vital part of this.

Part 1: Role Purpose:

This role is a great introduction to the world of charity finance as a key member of the busy HQ finance function. The role is primarily focused on HQ finances and will also work with colleagues across our global finance team. The role focuses on accounts payable and as the finance assistant develops in the role will offer the chance to work across a number of finance functions, including: treasury, accounts receivable, month end close, management accounting, supporting year end audit. This role provides a great opportunity to experience the full breadth of finance work in a charity across all functions in a varied and interesting role, learning quickly and making a real difference from day one.

Part 2: Key Responsibilities:

1) (60%) Accounts Payable

• Recording all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system ensuring that they are all appropriately coded including the correct cost centre, GL code, projects and donor codes.
• Ensure that all supporting documentation for all transactions are uploaded into the finance system.
• Ensuring that all invoices for payment are appropriately approved by budget holder.
• Running short term cash flow forecasting and recommending bank account transfers including moving cash held in reserve into current access accounts. Looking for value for money in Foreign Currency transfers by choosing the best means of payment from available payment platforms.
• Ensure timely payment of all invoices by managing at least two payment runs a week and additional runs as required; setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved by the deadline set.
• Once the payment is made, allocating the payment against the invoices in the Finance system and reviewing to ensure that all payments are allocated correctly.
• Reviewing staff expense claims to ensure that all supporting documentation is provided before payment.
• Supporting monthly staff credit card reconciliations to run the monthly statements.
• Monthly creditor account reconciliations to ensure correct allocation of payments to supplier accounts and validating any open account balances.
• Any other responsibilities relating to Accounts Payable.

2) (20%) Month end support and general support

• Complete bank reconciliations each month for all group bank accounts.
• Uploading monthly exchange rates to the Finance System
• Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
• Assist in preparation of internal reports.
• Assisting with compilation of information for Gift Aid returns.
• General support and assistance to the team including administrative duties and managing the office post.
• Other ad hoc support to the wider operations team as may be required.

3) (20%) Accounts Receivable

• Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
• Analysing and coding income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly.
• Maintaining details of cheques received and paying into the bank account.
• Issuing donor receipts.
• Raising donor invoices and requests for payments.
• Income and customer account reconciliations.
• Any other responsibilities relating to Accounts Receivable.

Part 3: Person Specification

Attributes / Essential / Desirable

Education / Qualifications

• 5 GCSE at Grade C or above including English and Maths
• Post-GCSE qualification such as A-Level or T-level or equivalent
• Good book-keeping knowledge
• Part qualified AAT
• Degree
• Experience and Knowledge
• Attributes / Essential / Desirable
• IT Literate with strong Excel skills
• Familiar with using Teams
• Experience of working in a similar role
• Experience of using a CRM would be an advantage
• Charity or third sector experience is not essential but ideal

Skills and Abilities

Attributes / Essential / Desirable

• Attention to detail
• Highly organised and self-motivated
• Flexible and able to manage multiple tasks at one time.
• Good written, verbal and presentation skills
• Shows initiative in identifying problems and posing solutions
• Persistence and tenacity

Other

Attributes / Essential / Desirable

• Pro-active communication style including keeping team-members informed and updated as necessary.
• Not afraid to ask for help!
• Work co-operatively and collaboratively with other departments and other external contacts
• Good Interpersonal skills

This role requires you to be out in the community raising awareness and attending community events, giving awareness talks in schools/businesses etc, please only apply if this role would be suitable for you based on your location.

Midlands - BIRMINGHAM, COVENTRY, LEICESTER, DERBY, NOTTINGHAM, NORTHHAMPTION.

North East - NEWCASTLE, SUNDERLAND, MIDDLESBROUGH, DURHAM.

The Robin Cancer Trust is looking for two Community Engagement Officers to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. This will be a regional role, based in either the Midlands, or North East. We are the UK’s germ cell cancer community, and our mission is to save lives!

We do this by:

• Educating young people with our life-saving cancer awareness talks.
• ​Engaging young people with our award-winning cancer campaigns.
• Empowering young people affected by germ cell cancer, all across the UK.

Our values:

• Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
• Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
• Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.

If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!

Overview:

• Salary: £15,000 (FTE £25,000)
• Hours: 21 hours per week flexible working between 7am and 7pm (evenings and weekends as required)
• Location: Home-based in in Midlands or North East but this is an outreach role so you'll be out and about in the community raising awareness.
• Contract type: 3-year contract - This post is funded by The National Lottery Community Fund

Staff benefits:

• Annual Leave - 33 days (pro-rated based on hours + 8 public/bank holidays)
• Mental Health days (whenever you need them, obvs)
• Flexible working (around you, not us)
• Remote working (we all are)
• Work Laptop (+ whatever else you need to do your job)
• Work Phone (we like a Google Pixel)
• Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
• Employee Perks (Discounts & Exclusive Deals)

Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.

Job Purpose

The Community Engagement Officer will work as a core part of our Service Delivery team. The role will lead work to coordinate and deliver community-based activities, using evidence-based approaches, to support early diagnosis of germ cell cancer. They will engage younger adults face-to-face (through a variety of methods including training, awareness raising and outreach activities) to provide information on germ cell cancers, cancer prevention, self-examinations, and early signs and symptoms. 

Key Responsibilities 

• To build a deeper and more localised understanding of the population in their region and develop effective approaches to engage communities of younger adults who may be underserved by cancer education in order to break down barriers to early presentation.
• To deliver key cancer-related health messages through a variety of methods, for example providing cancer education and awareness presentations to community groups, community talks and delivery of awareness-raising activities.
• To support other public health initiatives and cancer awareness outreach activities across their region.
• To develop awareness of signs and symptoms of germ cell cancers amongst young adults and encourage people to seek earlier medical intervention.
• To support recruitment of Survivor Ambassador Volunteers and support them to be involved with cancer awareness activity where appropriate.

Person Specifications:

• Be experienced in community engagement and partnership working in a community environment.
• Experience in building and maintaining partnerships.
• Positive and proactive with the ability to motivate, engage and support the delivery of our awareness programme.
• A confident and approachable communicator who adapts the message to fit the needs of our audience.
• Build strong relationships; Foster trust and co-operation among colleagues, stakeholders, community leaders and commissioners.
• Quality driven; you naturally seek high standards and actively seek to improve them. 
• Value and remain open to new ideas and perspectives.

Essential qualifications, skills, and experience:

• Excellent relationship-building and interpersonal skills.
• Excellent organisational and time management skills.
• A proactive approach to challenges, employing a flexible approach to achieve goals.​
• Full driving licence.

Please note: the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust. Recruitment will be subject to the successful completion of an enhanced DBS check.

We encourage all applicants to write a cover letter explaining why you are interested in joining our team - please use this opportunity to clarify which regional role you are applying for - the Midlands, or North East.

Closing Date:  Saturday 23rd Nov 2024

Depending on the number of applications we received for this job vacancy, we may close the application window early, so we would encourage you to submit your application as soon as possible. We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.

Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.

We seek an experienced, hands-on and strategic Head of Finance to build and lead Global Dialogue’s finance function, ensuring efficient and compliant management of our finances, while helping to shape robust and effective systems and processes to ensure our work is delivered to the highest standards of good practice in the charity sector.

Hours: This role is full-time (35 hours/week) although we’d be happy to discuss an appointment at 80% (28 hours/week). We are open to negotiating a working pattern that works for the successful candidate and for Global Dialogue.

Contract: Permanent

Location: Home Based

Salary: This role has been benchmarked at a UK salary of £67,000 (pro rata for a part-time position).

Global Dialogue offers a range of benefits including 25 days’ annual leave plus public holidays (pro rata), a flexible working policy, and personal development leave. We contribute 6% to our workplace pension (on qualifying earnings). 

Introducing Global Dialogue

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.

Global Dialogue has just completed year one of an ambitious three-year strategy which includes aspirations to be a trusted partner in philanthropy support, with an organisational approach that is consistent with our mission – endeavouring to practice rights, equity and diversity in our operations as well as pursuing it through our programmes. We want to be more visibly active in pursuing our mission, elevating the work of the programmes we host, and taking and making opportunities to promote rights, equity and diversity in philanthropy more broadly.

Overview

To date, Global Dialogue’s finances has been overseen by an external accountancy firm. Over the last eighteen months, we have been working towards bringing our finance function in house. This role presents an exciting opportunity for an experienced accountant to take the reins and complete the development and roll out of our internal finance function.

The Head of Finance is a new role within the organisation that is both strategic and handson. In the first phase, the postholder will be required to roll up their sleeves and, with the support of Global Dialogue’s Finance Officer, get stuck into the detail of financial administration, including overseeing twice monthly pay runs, monthly and quarterly closes, and other day-to-day financial management tasks. Alongside this, the role will lead on bringing the finance function fully in house, eventually taking on full responsibility for the preparation of management and statutory accounts, cashflow and FX management, and budgeting and forecasting processes. This role will play a key coaching role for the Finance Officer, with a view to eventually delegating all bookkeeping tasks. The postholder will also be responsible for ensuring finance systems are innovative, robust and fit for purpose, and will be a business partner to our hosted programmes, providing advice on compliance and strategic matters.

Global Dialogue’s role as an international fiscal host means that we have a complex financial model, receive income from diverse streams and manage a high number of restricted funds. Our programmes lead cutting edge work, which means that our work is varied and fastpaced, requiring frequent innovation. Overall, this role provides an exciting opportunity to join a growing human rights organisation at a crucial juncture in our journey. 

Closing Date: Tuesday 5th November, Midnight

QuarterFive are delighted to be partnering with The Orpheus Centre, which supports young disabled adults to live and work as independently as they are able. They do this through developing their confidence and independent living skills, using arts-based, bespoke learning, work experience and supported living programmes delivered from their base in Surrey. All of their learners are learning disabled and some are also physically disabled.

The Orpheus Centre is located at a beautiful converted farm that provides teaching and performance spaces and self-contained accommodation. However, their success in enabling these young people to thrive means that they are over subscribed every year and have outgrown the current facilities.

The capital appeal will convert a building next to the Centre to allow for more learners to enrol, in particular more learners with more complex needs. Currently, the quiet phase is projected for 2024-2027, with the build phase being projected for 2027-2029.

The Head of Capital Appeal will sit on the SMT, reporting to the CEO, and be responsible for leading a small team of fundraisers also dedicated to raising funds for the build. While there will be a team to support, the Head of Capital Appeal will spend most of their time personally fundraising as well. There are existing opportunities, including a well-connected President (also the Founder), a Capital Appeal Committee which will be set up, and an existing pool of donors. A focus on new business, however, will also be crucial for the success of the project.

As Head of Capital Appeal, you will: 

• Develop, implement and monitor the private and public phases of the capital appeal strategy to enable the Orpheus Centre to meet the appeal target
• Establish a high performing capital appeal committee of volunteers to cultivate and steward potential significant donors
• Deliver target income from a range of sources, primarily major donors, trusts and foundations and statutory sources, but not discounting other viable income streams
• Personally secure significant major gifts for the capital project
• Design, recruit and lead a team of fundraisers to support on fundraising for the capital project
• Research and identify potential funders for the capital project
• Work closely with the build project team, to ensure clear communication between the funding and the building of the project
• Provide timely reports for Senior Management Team and Trustees to facilitate effective cash flow management and decision making

Ideal skills and experience:

• Significant experience in a senior high value fundraising role
• Demonstrable experience of securing 5- and 6-figure major gifts
• Extensive track record in working with trusts, major donors and statutory funders
• Experience of line managing teams of fundraisers
• Ability to adapt to different audiences, including donors, senior volunteers, team members, learners and all colleagues in the wider organisation
• Experience in managing senior level volunteers and fundraising committees
• Understanding of disability language and issues
• Ability to demonstrate an appreciation of the arts

Benefits include:

• 30 days annual leave in addition to bank holidays
• 6% employer pension contribution (5% employee contributions)
• Enhanced maternity leave
• 5 days paid sick leave in a rolling 12-month period
• 3 days paid time off for dependents per year
• Free staff lunches
• Employee Assistance Programme

Interviews are scheduled for Thursday 7th November (on-site). If you require any reasonable adjustments, or have any questions/require flexibility regarding date/time, please contact Emily Birch at QuarterFive. 

The Orpheus Centre are committed to advancing equality of opportunity, respecting and celebrating difference, eliminating discrimination, harassment and victimisation and fostering good relations between all who work, learn or use our services. We want to ensure we recruit the full diversity of people at Orpheus and all are able to reach their full potential.

Orpheus have five Diversity and Inclusion Champions: BAME, LGBTQIA+, Ability/Disability, Wellbeing, Family, and Menopause. Throughout the year, they work with staff to promote a positive environment and culture, so all can bring 100% of themselves to work.

The Orpheus Centre is proud to be a disability confident employer. They have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for an interview.

Are you an experienced Chief Financial Officer seeking a new and exciting challenge? Do you have experience of working in the NfP sector? Are you on a short notice period or available immediately? If so, please read on…

My client is a leading not-for-profit organisation based in central London seeking an interim Chief Financial Officer on an initial 9-month temporary basis to bolster their team and improve the finance function, there is a strong opportunity to get extended.

The company has an excellent workplace culture, with strong employee retention and a focus on personal and professional development. They are seeking an experienced CFO to join on an interim basis. This role will provide critical financial leadership and support during a period of transition.

The main responsibilities of the interim Chief Operating Officer are:

• Oversee key financial functions, including financial reporting, month-end reviews, sales analysis, and forecasting.
• Lead the finance team through an ERP system change, ensuring smooth implementation and process optimisation.
• Provide guidance and mentorship to the Finance Accountant, ensuring continuity in financial operations during this transitional period.
• Participate in monthly leadership meetings, providing financial insights and contributing to business strategy development.
• Work closely with senior management, to ensure alignment on financial goals and reporting.

My client is looking for:

• A fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong understanding of ERP systems and the ability to manage system change.
• Excellent leadership and mentoring skills to support the finance team.
• Ability to provide strategic financial insights and collaborate with cross-functional teams.
• Proven experience in implementing financial policies, procedures and systems that bring efficiencies and value for money into the organisation, strong business acumen.

My client can offer a flexible approach to working, with 2 days a week going into the office based in central London and the rest working remotely. There is also a strong opportunity for this role to get extended or go permanent.

Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We are looking to recruit two Visitor Experience Supervisor's to join our team based at our London site. You will join us on a part time, annualised contract working 1250 hours per year and in return you will receive a competitive salary of £20,666.56 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

In the role of Visitor Experience Supervisor, you will be leading from the front to ensure every aspect of our visitor journey is enjoyable and safe. You will work with all departments to ensure the balance of visitor experience and collection protection is maintained. You will also manage the team to maximise their potential and engage with our customers.

The two positions will initially be allocated to support either events or compliance, to support the operational team and liaise with stakeholders as needed.

The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver effective site operations and team leadership.

As a Visitor Experience Supervisor, you will have a variety of roles which will include:

• Actively engaging the front of house (FoH) team of Visitor Experience Assistants (VEA) and volunteers, and staff and volunteers from other departments, to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
• As nominated the post holder will lead on specific areas of the FoH team’s work, engaging with other teams as required. Supervise the front of house activities of VEAs and volunteers. Ensure the delivery of appropriate customer care and presentational standards in accordance with the expectations of the Museum.
• Being expected to manage/oversee the performance, development and welfare of a subset of VEAs and/or volunteers, and may themselves be required to undertake routine VEA duties when cover is required. manage, coach and support VEAs in the delivery of a first-class visitor experience
• Acting as the Site Coordinator in emergencies and the Duty Manager when required to do so
• Helping to ensure that all front of house staff are customer-focused, motivated and empowered
• Ensuring the support/ delivery of front of house sales and fundraising activities to maximise financial return and meet specified targets
• Ensuring that agreed safety, security and surveillance measures are being followed. Report all incidents and ‘near misses’ to the appropriate person
• Utilising available staff resources flexibly to meet the needs of the business. Ensure that appropriate front of house staff resources are available on the day to support corporate, public and formal events, and provide general logistical support
• Supporting and implementing museum initiatives re environmental sustainability

What we are looking for in our Visitor Experience Supervisor:

• Excellent communication skills (written and oral)
• Positive and enthusiastic
• Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team members
• Listens to, understands, respects and accepts different views, ideas and ways of working.

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Closing date for applications: 20th October 2024

Interviews will take place on: 5th November 2024

Part time Executive Assistant to the Chief Executive
Hours: 17.5 hours a week (ideally across four or five days, and withing ISHA’s core working hours of 10am-4pm)
Contract: Permanent
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £19,500 pro rata (£39,000 full time equivalent)

You’ll be the first port of call for many internal colleagues, Board members and external stakeholders, with our Chief Executive active as part of many London and national fora. Great customer service, exemplary diary management, and a commitment to ISHA’s values are a must.

Some of the key responsibilities for this role will include:

• Managing the CEO inbox, prioritising emails for responses etc, ensuring delegating task are completed. Prioritise enquiries and requests whilst troubleshooting conflicts and making judgements and recommendations to ensure smooth day to day arrangements.
• Manage the Chief Executive’s diary ensuring that Chief Executive is fully briefed.
• Build and maintain trustworthy relationships with the Chief Executive’s key stakeholders and colleagues. To communicate and liaise with sensitively but confidently with people from all levels, both internally and externally including board members, executive directors, Senior Management Team, the local authority and other housing association partners and residents.
• Oversee the coordination of information to assist the Chief Executive in preparing for key meetings with both internal and external stakeholders.
• Timetabling key discussions in the business cycle.
• Collating and publishing Leadership team papers and tracking actions.
• Liaising with Third party providers to ensure the smooth running of contracts/projects.
• Processing of invoices for the Chief Executive with related spend.
• Playing a key role in Chief Executive led initiatives to ensure the timely and successful deliver, for example aways days and or our staff conference.
• Prepare expenses and other financial matters in line with our financial regulations.
• Other duties that help us deliver first rate services to our residents and customers internal and external, for example minute taking time to time.
• Organise any travel arrangements.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do submit an application.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 10am on Monday 11 November 2024
Interview: Tuesday 19 November 2024 in person at 102 Blackstock Road N4 2DR.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Interested?

If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.

A new Labour Government has been elected with a mandate to deliver key policies to improve the UK’s environment and climate – from transitioning our energy system to one based on renewables and improving the energy efficiency of our homes and business; to improving our biodiversity and protecting our nature; cleaning up our rivers and beaches, and making our farming more sustainable. 

Labour’s Environment Campaign – SERA is the Labour Party’s affiliated environment campaign. We helped to provide the evidence and political will to develop many of these policies in Opposition and campaigned to elect a record number of Labour MPs to help deliver these policies in Government. Supporting environment and climate policies for the Welsh and Scottish Labour Parties ahead of the 2026 elections in each nation is also a key priority for us. 

We are a membership organisation, and the Labour Party members who subscribe to Labour’s Environment Campaign - SERA are our backbone. We also work with Labour politicians at all levels, trade unions, other Labour Socialist Society affiliates, NGOs, think tanks, and civil society organisations.

We are looking for someone with the experience to lead Labour’s Environment Campaign - SERA through its next phase of development, cementing its influence within the Labour movement on climate and nature matters. 

The successful candidate will have:

Essential

• Commitment to the policies, values, principles and objectives of the Labour Party and the wider labour movement, particularly trade unions and Socialist Societies, and to environmental and social justice.

• Experience of leading or senior management in an advocacy, campaigning or policy organisation

• Demonstrable knowledge of the political conditions in which the organisation operates, and a high level of political judgement.

• Excellent networking, advocacy and influencing skills.

• Experience in fundraising, income generation and financial management.

• Experience in staff management and leadership and the ability to enthuse and motivate. 

• Strong communication skills including the ability to represent the organisation effectively in public forums and the media.

Desirable

• A strong knowledge and understanding of current political and public policy issues and debates around climate and the environment.

• Understanding of the Labour Party and the labour movement and relationships with key figures within both.

• Ability to build excellent relationships with the environmental sector,  business and the media.

• Understanding and knowledge of the administrative, financial and legislative requirements of managing a political organisation.

• Experience working in a membership organisation.

This crucial role is part of the growing team we are recruiting to deliver on our policy and campaigning priorities.

Job Title:  Music and Merchandise Executive

Location: Hybrid (with one day per week in the London Office)

Hours:  35 hours per week (with out of hours events attendance required)

Contract type: Fixed-Term 18 months

Salary: £28,389 per annum

What we do: We help young people through cancer 

How we work: We’re Determined, United, Spirited and Kind 

What we’re looking for:

We are looking for a proactive individual to manage and grow our Music Merchandise program, with a strong focus on overseeing our e-commerce platform, including product setup, supplier coordination, and fulfilment to ensure a seamless customer experience.

We seek a candidate with experience and passion for the music and entertainment industry, who can build and maintain strong relationships with stakeholders to secure new opportunities in merchandise and throughout the production process. 

We are looking for someone measured and logistically minded supporting on-site operations at our Royal Albert Hall concerts, including staff coordination, stock management, and accreditation. 

We value creative individuals who can contribute to the development of unique merchandise products, ensuring high-quality presentation and alignment with our fundraising objectives.

What we offer: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3- or 4-day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.   
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.  
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.  
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.  
• Health Cashback Plan: access a health cashback plan to cover medical expenses.  
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.   
• Discount scheme: access exclusive savings at various high street retailers and gyms.  
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.   

How to apply: 

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.  

Key dates: 

Applications by 3rd November 2024. First round interviews (to take place virtually) will be held on 8th November 2024. Second round interviews on 13th November 2024. 

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.      

We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.  In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.   

Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.

Privacy and Safeguarding:  

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please get in touch with the HR Team. 

Join us for a three-month paid internship!

The Women’s Budget Group is looking for an intern to join us for three months compensated at the London Living Wage rate. If you are Black, Asian, mixed heritage or from another Ethnic Minority background; interested in the economics of gender equality; and considering working in communications, policy and influencing government policy, this could be for you. We are particularly interested in candidates who might not have the opportunity to take up an unpaid internship.

Hours:  30 hours per week for full pay (WBG works a shorter working week and is accredited by the 4 Day Week Campaign). 30 hours can be worked over 4 or 5 days per week with flexibility).

We operate a flexible working policy and are very open to applications from people who want to work flexibly or part-time. Some out of hours working may be required for which TOIL will be given.

Location: Hybrid London.  The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post will be worked as a mixture of office working with two days per week in the office and the other days from home.

Duration: Three months

Compensation: The equivalent of 37.5 hours paid at the London Living Wage as set by the Living Wage Foundation.This has now been confirmed as £13.85 per hour equivalent to £519.38 per week.

Line management: Reports to the Head of Communications and Public Affairs

Interviews will be held on the 19th and 21st November 2024 in London

Start date: January 2025

WBG’s Black, Asian and Minority Ethnic Internship is a diversity initiative aimed at students or those early in their careers from Black, Asian, mixed heritage or Minority Ethnic backgrounds. It is a positive action initiative under the Equality Act 2010 and is part of our commitment to addressing the under-representation of people from Black, Asian and minority ethnic backgrounds in our organisation and in research, policy and public affairs roles in the wider charity sector.

Women’s Budget Group is an accredited London Living Wage employer.

We have adopted a permanent 30-hour working week reflecting our commitment to live our values and aligning our operations with our vision of a green and caring economy.

Events and Services Executive

Salary c. £27,000 – £32,000

Permanent Role

Flexible Working (1 month in the office per month)

Membership Organisation

The Talent Set is excited to partner with a values-driven membership association to recruit a temporary Events & Services Executive. This role will provide vital support to the team across event management and administrative services. The successful postholder will ensure that services provided are executed professionally and on time. This role involves working collaboratively with teams across the organisation to deliver exceptional services and events for existing and prospective customers and partners.

Key Responsibilities:

• Administer and coordinate Training & Consultancy projects, liaising with trainers, venues, and providing online support.
• Manage and support events, including flagship, prospecting, and in-person non-member events.
• Provide administrative support to the Marketing, PR, and Communications team as needed.
• Administer the internal E-learning platform, supporting members with troubleshooting, and website registration

Person Specification:

• Excellent written and verbal communication skills, with emotional intelligence and clarity.
• Strong data input and auditing skills, along with intermediate Excel proficiency and numeracy.
• Proven customer service skills, demonstrating a polite and professional demeanour, with effective problem-solving abilities.
• Experience with CRM systems, especially Salesforce, and managing events through platforms like Zoom and Teams.
• Ability to manage multiple priorities, meet deadlines, and demonstrate sound judgment under pressure.
• Commitment to diversity, equality, and inclusion, with a proactive learning mindset and adaptability to change.

The deadline for applications is Tuesday 15th October 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.