Operations Management Jobs

 "Your support has been incredible. You are probably and will always be number one in the list of people who made a positive impact on his life" KEEN London parent. Our Service Coordinators change lives - could you?

KEEN London is a small but growing charity. Our vision is that every child has the chance to enjoy sports and leisure activities and none are left behind due to disability. Demand for our service is high: currently, over 100 families across London are members of the KEEN family and we provide over 4,000 hours of supported care every year to disabled children, who we call our ‘athletes’. As part of a small team, you have the chance to make a real difference in the lives of children with additional needs.

We're seeking an enthusiastic and proactive individual to join our team in the role of Brent Service Coordinator. This position plays a pivotal role in the development and delivery of our unique, beloved 1:1 sessions for children with additional needs. We're looking for someone who is not only self-motivated and highly organised but also possesses experience working with disabled children in various settings, including play, educational, or social care, with a specific focus on autism and learning disabilities. Your passion for providing top-quality activity and support services to our children and families is paramount.

Every week during term time, children aged 5-11 attend our 90-minute KEEN London sports and games sessions, where they receive personalised support from our dedicated team of volunteer coaches. Our Brent site is the newest addition to the KEEN London community and you'll play a crucial role in its continual development. We have just completed our two year pilot and are looking for a candidate to build on this foundation.  As the Brent Service Coordinator, you'll be solely responsible for the front line delivery of the Brent service: planning, safety, and creating a fun and inclusive environment for all. This will involve working closely with our athletes and their families, supervising our team of volunteer coaches and engaging with the local community.  Additionally, you'll oversee the organisation and execution of off-site trips and contribute to the organisation of our annual residential trip.

You'll be working closely with our Head of Operations and Fundraising Manager to capture our impact and promote our services effectively. It's essential that you embody KEEN London's values of inclusivity, compassion, commitment to high standards, trustworthiness, respectfulness, accountability, and above all, fun.

If you're an enthusiastic individual with a passion for promoting fun and active experiences for disabled children, we'd love to hear from you.

Role type: Permanent
Hours: Part-time, 21 hours, to include every Saturday (9:30 am - 14:30 pm) during school terms (and some outside term time).
Salary: £27,300 pa, pro rata’d (£16,380 for 21 hours)
Reports to: Head of Operations
Location: Office in  N4 Saturday venues in Wembley region, Hybrid working arrangements available 

Closing date: 5 July 2024

Responsibilities:

Delivery of core services

● Ensure the safe and effective running of weekend activity sessions in your area of London (every Saturday during term time)

● Ensure the safe and effective running of other services in development

● Plan, risk assess and deliver offsite trips

● Act as Child Protection Officer and First Aider for activities in your area

● Manage the session and lead volunteers in the delivery of a varied programme of activities

● Contribute to the development and delivery of new services

Service Delivery Admin

● Analyse attendance, service delivery and impact data

● Communicate with families about upcoming sessions and other information

● Update existing athlete profiles and create profiles for new athletes

● Proactively manage and prioritise the athlete waiting list

● Work to promote services in your local area

Volunteer Coordination

● Liaise with the Volunteer Manager regarding volunteer attendance

● Brief/debrief volunteers every session, including information on children, safeguarding and health & safety procedures

● Pair volunteers with athletes every week, matching volunteer experience with athletes' need

● Plan and deliver a high-quality activities programme for each weekend session

● Support Volunteer Manager to deliver volunteer training sessions on occasional weekday evenings

Required Experience and Skills

Essential Skills

● Experience working with disabled children specifically including autism and learning disabilities.

● Knowledge of safeguarding and child protection legislation

● Excellent time management skills

● Strong communication skills

● Ability to remain calm in a crisis and handle difficult situations

● Ability to work independently and as part of a team

● Ability to monitor and maintain safe working practices

● Data input and analysis

Desirable Skills

● Experience managing a team of volunteers

● Knowledge and experience in CRM systems

Benefits

Benefits

Company Pension

Employee Assistance Programme

22 days annual leave, in addition to bank holidays (pro rata)

Birthday Leave

Subsidised social events

Subsidised eye tests and glasses

Employee Loan Scheme

Disability Confident Employer

Season Ticket Loans

Closure of office between Christmas & New Year period (typically 3 days, not taken from annual leave

entitlement)

Flexible working options

Training and development to support your learning and growth

Free tea and coffee in the office!

How to Apply:  email your CV and supporting statement to us by midnight on 5th Juky 2024. If you're feeling creative, sending us a video as your supporting statement is more than welcome

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Your role

As Assistant Shop Manager at Scope's Shirley, Southampton shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.

About you

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent, 35 hours a week

Scope's Shirley, Southampton shop - 74 Shirley High St, Shirley, Southampton, SO15 3NE

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Click the apply button to create an account and complete your application form. 

Prospectus is excited to be partnering with a Foundation for Women, that exists to create a future where women everywhere enjoy equal economic opportunities, so they can thrive. Founded in 2008, the Foundation has supported over 200,000 women entrepreneurs in low and middle-income countries to transform their businesses and lives. In partnership with local organisations in over 100 countries, the Foundation delivers training, facilitates mentoring and shares knowledge to help women start, sustain and grow their businesses, supporting them to redefine the future for themselves and their societies. They are currently seeking to appoint a HR Officer, to join their team, initially on a FTC basis, for 3-6 months, part time, 3 days per week. 

As a Senior HR Officer you will provide high quality HR advice and support, including running all aspects of the HR function, as well as advising on improving HR, People and Culture processes and systems. Your duties will include, leading, advising and delivering effective end-to-end recruitment & on-boarding, improving employee experience through to payroll support, advising on salary Benchmarking and pay progressions. Important in the role is contributing to DE&I, learning culture and safeguarding, improving the appraisal process and introducing a new competencies framework, HR policy and procedures and staff benefits /rewards. You will also act as a HR business partner and act as adviser to managers across the organisation for general operations, planning, budgeting.

To be considered for this role, you will be an experienced HR professional, CIPD qualification (level 3 minimum is desirable) and have worked within the charity or similar sector. You will have knowledge of operational and strategic HR, people management and all processes associated with employee management such as recruitment and pay including benchmarking, as well as experience in developing and improving appraisal process. Lastly you will be good communicator, with strong IT and administrative skills and have an interest/ aptitude for culture and organisational development.

Please note, this is a part- time role, 3 days per week. The role is offered on a hybrid basis, 2 days per week on site, at their offices based in West London, with the option of working from home, the remaining 1 day.

Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage. We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.  Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process. 

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

We are collaborating with a regulatory body responsible for the regulation of legal professionals to recruit for a Senior Regulatory Officer.

The Contract:
* Salary: £43,000 - £48,000 per annum
* Duration: Permanent
* Work Pattern: Majority home working (minimum 4 days per month in the office) flexible working
* Hours: Full time, 35 hours per week
* Location: Central London

Benefits
* Option to work from the office more and when there are team or organisational events.
* Up to 31 days annual leave, plus a holiday transfer scheme
* Up to 12% employer's pension contribution
* Parental leave and flexible working policies
* Plus, a range of additional benefits, including gym classes, discounts and rewards

About the role
As the Senior Regulatory Officer, you will be primarily responsible for the supervision work of the Standards Directorate. However, due to the flexible approach adopted by the Directorate, you will also be expected to adapt to changing priorities and undertake work across different areas within the Directorate as required, subject to capacity and work demands.

The Senior Regulatory Officer's key responsibilities will be to:
* Gather and analyse information to support the assessment of risk.
* Conduct supervision visits, approximately 5-6 per year, to monitor and ensure training providers comply with our regulations.
* Work with our team of external examiners, who oversee the standards of assessments set by the Bar course providers.
* Conduct thematic reviews on areas of focus in our strategic plans.
* Work closely with colleagues on areas of regulatory policy development.
* Respond promptly and effectively to reports to the organisation from stakeholders including barristers, pupils, members of the public and other regulators, related to risk and compliance matters.

About you

Key skills and experience required to undertake the role include to:
* Communicate confidently and professionally, orally and in writing, with a range of internal and external stakeholders, building relationships.
* Proven experience in risk assessment, compliance or in a related role
* Experience in the regulation of further, higher or professional education is desirable.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

CW+ - Philanthropy Manager

Location: Hybrid working – 2/3 days a week in office in London, SW10 9HS.

Salary: £45,000-50,000 per annum

Contract: Permanent. Full-time hours

CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust, is seeking an experienced and ambitious individual to shape and develop a portfolio of circa 80 donors and prospects and seek new potential donors to support their work.

Chelsea and Westminster Hospital NHS Foundation Trust is one of the top ranked and top performing healthcare Trusts in the UK, providing care to a community of over one million people across two hospital sites and twelve community clinics. The Trust is the fourth largest A&E provider in the UK, treating over 300,000 patients each year.

Over the last six years CW+ has grown its fundraising programme extensively and is now seeking a Philanthropy Manager to join their team at a crucial stage in their Thirty at Thirty major appeal – its ambitious programme to raise £30m to celebrate the Trust’s 30th birthday. This will be the largest fundraising drive in the charity’s history and a successful, effective team will be central to its success.

The role will be responsible for cultivating and securing gifts from existing and new high-value donors, with a focus on securing five and six figure donations.  The post-holder will initiate, foster and develop rich, long-term relationships with donors capable of giving transformational support to CW+ and develop and grow the current major giving pipeline and portfolio of major gifts from high net worth individuals.

As the portfolio is mixed in its development, it is important that this post holder can work with tenacity and resilience in an ever evolving landscape of relationships and opportunities, in close collaboration with the Chief Executive and the Director of Fundraising. The successful candidate must have a positive, pro-active, donor-centric approach to relationship fundraising and demonstrate proven success at securing major gift support from individuals and family trusts/foundations. Alongside excellent relationship and communication skills, candidates must be confident, resourceful and proactive, with initiative and a problem-solving disposition.

Please note there is no closing date for this position – applications will be assessed as they come in and the role closed once the suitable candidate has been identified.

Are you considering entering a career in law, having a strong passion for social justice? We are recruiting a Legal Assistant to provide administrative and legal support to PILC’s Gypsy and Traveller Legal Advice project which aims to defend and promote the rights of gypsies and travellers to pursue a nomadic way of life. You will assist our Supervising Solicitor, an expert in gypsy and traveller law, who has represented this underprivileged community over the last 15 years. As well as working on client files, you will liaise with the Legal Aid Agency to ensure their cases receive public funding, making sure documentation is prepared for court hearings, and arranging for experts and other participants to take part in proceedings.  

Ideally you will be available to join us from the beginning of September to benefit from a full introduction by the incumbent.

Since becoming independent in 2019, PILC has gone from strength to strength by carefully expanding our strategic priorities and project areas. Our team is growing and currently made up of 17 staff working from our modern offices in Cambridge Heath, E2.

The vacancy

What we’re looking for:

• Do you have experience of working with the public in a customer focused environment?
• Do you have experience of working within a dynamic scheduling environment?
• Are you able to work as part of a team and on your own initiative?
• Do you have excellent time management skills and the ability to prioritise your workload and meet tight deadlines?
• Are you a customer service champion with the passion and drive for excellent customer service?

If so, this role is perfect for you!

Here at Peabody, we have opportunities for two Planning Support Officers to join us on a Permanent and full-time basis at our Pitsea office.

A bit about the role:

As a Planning Support Officer, you will carry out administrative tasks to assist in the delivery of our responsive repairs, and support the PGM planning and operations teams to deliver an effective repairs service.

Some of the key results for the role include: 

• Liaise with residents to make and rearrange appointments and allocate to correct resource.
• Help to identify escalations/risks with ongoing repairs and assist planning team to resolve.
• Assist planning team with booking of supervisor visits to properties. 
• Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
• Deal with routine enquiries from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.

You will be required to work from our Pitsea office 4 days per week.

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays  
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution

Are you ready to apply? 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Planning Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. 

Closing Date: 15th July 2024

Interviews will take place in person during week commencing 22nd July.

Contract type Permanent

Weekly hours Mon - Fri, 9-5

Conservation Technician, Workshop
£27,251 pa plus excellent benefits
London
Full-time, fixed-term contract
Ref: TG4118

Do you have a City & Guilds qualification or equivalent qualification in carpentry and joinery or cabinet making? Then get in touch with us and come see our workshops at Tate as this may be the job for you!

This is an exciting new opportunity, and we are looking for a motivated person who has carpentry skills to become part of our highly skilled and respected Conservation Workshop team.

This is a practical role where day-to-day you will work on or construct supporting elements for the art collection, providing innovative solutions for its conservation and preservation. You will care for, handle, prepare and maintain artworks and their associated components for safe storage, transit, installation and display. You will work on a broad range of conservation activities and provide technical support for the artworks in Tate’s collection and care.

It is essential that you hold a recognised City & Guilds qualification in carpentry and joinery or cabinet making or equivalent. You will have demonstrable practical experience with broad range of developed craft skills including carpentry, metalworking and machine maintenance. We’re looking for good problem-solving skills, a team player and an effective communicator.

We will be hosting an online Q&A session on Monday 8 July at 12:30 for anyone wanting to learn more about what we do. If you wish to receive the link to the session, please email us (details can be found on our website) including the reference number of the role (TG4118) in the email title.

This position is offered on a fixed-term contract until 31 March 2027.

Our jobs are like our galleries, open to all.

Tate offers a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.

Closing date: 21 July 2024

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.  Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are seeking an experienced Corporate Partnership Manager to join Action Against Hunger UK’s Corporate Partnerships team. The position holder will report to the Senior Partnership Manager and be responsible for leading the development and delivery of global and national partnerships, with a suite of partners worth c£750,000 per year. The postholder will have a proven track record of growing corporate income, with expertise in leading the management of both commercial and strategic partnerships. They will also be comfortable and confident building relationships with senior management and influencing to ensure partnership success and alignment with Action Against Hunger’s ambitions.  This role is predominately an account management post.  For more detailed information on the role, please download the attached pdf Job description.

Closing Date: 12-Jul-2024 23:30.  Interview Date: 22-Jul-2024

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk.

We are looking for a confident communicator, who is happy working with groups of people, with a passion for making sure people have information they need to make informed decisions about their lives. The Navigator will work with people experiencing homelessness, homelessness services, and health services to create better access to health information and healthcare.

Job overview

Job Title: Health In-Reach Navigator 

Reporting to: Health Promotion Manager

Contract Length: Fully funded until the end of March 25 with a good chance of continuation funding.

Hours: Full Time 37.5 Hours per week (30 Hours a week is also an option) 

Leave: 28 Days per year + 8 days Bank Holidays

Salary: £ 30,000 Plus 5% pension 

Location:  The role will require onsite working in our Kennington office and in homelessness services across London. There will also be some opportunity for working from home. 

Candidates who meet the specification, with experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population, will be given priority access.  

Overview: 

Groundswell is recruiting a Health In-Reach Navigator to join our Health Promotion Team to arrange, develop and run Health Promotion In-Reach sessions in homelessness services across London. 

We know that if you are experiencing homelessness, you will be disproportionately affected by health inequalities and often lack access to suitable information and support that could help you independently manage your health and wellbeing. Our approach: 

• Everyone has a right to access healthcare including screening and preventative services. 

• Health and wellbeing look different for everyone. Health promotion should not alienate people by setting standards that are unattainable but should support them to look at what they can practically do to feel better right now. 

• Everyone’s ‘normal’ is different. Someone who is smoking crack or who is dependent on alcohol might have bodily functions that are different to what is ‘normal’ for the average person. People need to be aware of their own ‘normal’ so that they know when something is wrong. 

The Health In-Reach Navigator will be working with the teams in hostels and day centres, going to the places where people live or go to access vital services like food and showers. Ideally, they will have their own first-hand experience of using or working in services supporting people around homelessness, substance misuse, mental health, poverty, asylum and immigration, or the criminal justice system.

Our services are co-produced by people with first-hand experience of the issues we are trying to address.

The Navigator should be comfortable with continuously evolving and adapting the service, tailoring it to the specific needs of the people we work with, developing sessions informed by direct feedback and direction from people living in hostels and using homelessness Day Centres. 

Our Health Promotion Work 

The Health Promotion Team:

• Deliver group ‘in-reach’ sessions led by staff and volunteers with first-hand experience of homelessness, using health promotion resources to engage people with health issues and talk to them about options available.

• Support clinical services going into hostels and day centres to deliver preventative health measures such as screening and vaccinations. 

• Co-produce and support the development of accessible health promotion resources about health services and health issues with people who have experienced homelessness that inform, advise, and help people manage their health.

• Co-produce health and wellbeing resources for staff working within the homelessness sector, better equipping them to support the people who use their services and improve longer term health outcomes.

• Contribute to producing resources for staff working in healthcare, better equipping them to understand the challenges that people experiencing homelessness might face in accessing services.

We have a range of accessible, targeted materials around vaccination, screening and other health issues that can be used by our team and supported accommodation staff to support sessions. We are planning to develop more of these, particularly looking at screening and rights to access healthcare. 

By carrying out Health Promotion In-Reach in hostels and Day Centres we aim to: 

• Increase awareness of specific health issues, what services are available and the pathways for accessing them. 

• Encourage people to identify their own health priorities, and to address their health concerns, offering them the tools to tackle issues and access services.

• Support people in identifying shared interests in particular health issues and delivering in-reach sessions that demonstrably reflect those shared interests. 

• Reach more people to support with 1-1 appointments through our Homeless Health Peer Advocacy (HHPA) service. 

The group in-reach model enables people with similar experiences to come together and reflect on overcoming challenges. As a project based on Advocacy principals, we do not tell people what they should do; but encourage autonomy to make safe and realistic choices. We: 

• Meet with people to ask what their health priorities are and look at potential topics for upcoming sessions. These topics are then shared with the staff team from the hostel/day centre so they can feed in. 

• Draft an in-reach programme and plan dates, times, and promotion of sessions, involving staff teams at each site. 

• Organise and co-deliver 5-10 sessions on the priorities identified by people experiencing homelessness and the staff working with them 

• All sessions focus on residents’ voices being heard first, then Groundswell facilitated discussion supported and informed by Groundswell health promotion information and/or clinicians. 

The Health Promotion team also work with a range of external partners around screening and preventive care.

We work with partners to arrange health events at homelessness services; promoting the sessions by talking to residents prior to teams visiting and supporting on the day to maximise uptake.

About HHPA  

Our Health Promotion work sits alongside our Homeless Health Peer Advocacy (HHPA) Program. Groundswell created HHPA in Westminster in 2010, to support people experiencing homelessness to overcome multiple barriers preventing access to healthcare, initially through funding from the NHS Regional Innovation Fund. Since then, HHPA has since flourished into a multi award-winning service working across London.

Health creates a foundation to move out of homelessness. Groundswell’s person led health services enable people who are homeless to access the health care they need, so they are not disadvantaged by the health inequalities embedded in our systems. Our health work is  delivered by a team where most people have their own experience of homelessness,  shared experience builds up a level of trust when there can be mistrust of ‘professionals’, because of past trauma or negative experiences.

The service is delivered by volunteer Peer Advocates and staff Case Workers, who build trusting relationships with clients and support them to access, navigate and use healthcare services. They aim to increase people’s self-confidence and improve their ability to independently access the services they need, which can include everything from registering for a GP, dentistry treatment, mental health referrals, hospital appointments, and much more.

Groundswell is unique in bridging the divide between health and homelessness organisations. We work in partnership with numerous organisations across London to support the delivery of our peer advocacy service. 

Health In-reach Navigator Tasks 

The Health In-Reach Navigator will be a vital member of our team, working collaboratively with various partners and agencies to deliver In-Reach sessions and connect individuals experiencing homelessness with essential healthcare services. This position offers autonomy, flexibility, and the opportunity to make a meaningful difference to people’s lives.

Lead on planning and delivery of health promotion sessions working with key stakeholders to shape sessions: 

• Develop and maintain links with hostels, Day Centres, and health teams in the Boroughs where Groundswell works to identify suitable services for delivery of health promotion work. 

• Working with people using services, and staff working in services; identify health priorities and plan, design and deliver sessions that reflect those priorities, tailoring them to people’s needs. 

• Work with staff at services to ensure risk assessments are in place.

• Work with the Health Promotion Manager to create ways of getting feedback from participants to ensure the sessions are continuously being developed to meet people’s needs. 

Plan, promote and deliver one off health & well-being events with stakeholders: 

• Work with the Health Promotion Manage and key stakeholders to help plan health days at hostels and Day Centres. 

• Represent Groundswell at planning meetings for events for health events, working with partners to develop sessions, ensuring learning from past events is considered. 

• Support the organisation and delivery of health days working alongside clinical and homelessness partners. 

• Promote the health days to people using local services. 

Work with clinical teams offering preventative health care work in community settings across London: 

• Work with the Health Promotion Manager to ensure we are linked in with homeless health teams in the Boroughs where we work and are supporting their in-reach into hostels and Day Centres. 

• Develop and maintain relationships with a range of partner organisations including mainstream GP surgeries, hostels, and specialist homeless health services. 

• Work with homelessness services prior to visits from clinical teams to promote sessions and make sure people have the information they need to decide whether to take part, maximising take up on the day. 

• Work alongside Groundswell in-reach volunteers to support clinicians to engage with people during sessions at hostels and day centres. 

• Support clinicians in engaging with people experiencing homelessness. 

• Manage any referrals that need to be made to the HHPA team for one-to-one support to access external health services. 

Share learning internally and externally: 

• Provide feedback to Groundswell’s communications team on the health priorities raised by people experiencing homelessness so we can ensure we are developing relevant resources. 

• Contribute to co-production of health promotion resources feeding in the concerns and questions we are hearing from our health promotion work. 

• Support and contribute to the training of Groundswell volunteers and staff about In-Reach delivery.

• Work with the Volunteer Co-ordinator and Health Promotion Manager to support In-reach volunteers. 

• Attend conferences and learning events to learn and share learning. 

Develop, plan and contribute to ongoing quarterly monitoring, review, evaluation, and reporting of the health promotion work: 

• Work with the Health Promotion Manager to develop the project and plan future work. 

• Contribute to reports on In-Reach delivery for commissioners and other stakeholders externally. 

• Record and share feedback from people experiencing homelessness and partners 

General Duties: 

• Help to foster a co-operative and supportive team.   

• Represent Groundswell in an appropriate manner.   

• Participate in training as agreed and in regular supervision and appraisal with your Line Manager.   

• Promote equal opportunities in all areas of work.   

PERSON SPECIFICATION 

EXPERIENCE & KNOWLEDGE  

Gained through employment, volunteering or lived experience  

1. Facilitating groups or running health promotion or training sessions. 
2. Working with people who might face barriers to accessing healthcare. 
3. Developing relationships with external organisations. 
4. Planning events or projects. 
5. Understanding of the barriers that certain groups face in accessing healthcare. 
6. First-hand experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population. 
7. Involvement in health promotion. 

SKILLS & ABILITIES  

Gained through employment, volunteering or lived experience  

1. Able communicate with variety of audiences, presenting information effectively in person, at meetings, and via phone and e-mail. 
2. Able to plan individual work using a solution orientated approach. 
3. Basic IT skills - able to use Word, e-mail and carry out basic internet searches.  
4. Able to take the initiative and being able to think on the feet. 

BEHAVIOURS   

Gained through employment, volunteering, or personal experience  

1. Understanding and support of Groundswell’s core beliefs.
2. Able to communicate naturally and empathetically, build rapport quickly and to earn respect and trust.
3. Ability to model the promotion of equality and inclusion. 

Support provided and reasons to join us.  

• Regular guidance, support and the opportunity to reflect on their work through regular catchups and supervisions with your Line Manager  

• Reflective practice with a trained therapist.  

• Access to training and development opportunities - this project is part funded by Westminster Public Health and through them there is the opportunity to take up a range of public health related training and qualifications. 

• Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.   

• Strategic input - opportunities to input into Groundswell’s strategic direction.  

• Feedback process - be able to input into working practices and know where to turn if any problems arise.  

• Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable.  

Application process

Application 

To make an application, please submit your CV along with a cover letter which explains: 

• how you meet each of the areas outlined in the person specification above and  

• why you are interested in doing this job.

The deadline is Monday 8th July, 5pm. Please submit your CV and Cover Letter 

Please note that we can’t consider applications that don’t have a cover letter. Your cover letter is important - we decide who to interview based on how people show us that they have the skills, knowledge and experience we have asked for in the person specification. Your cover letter needs to show how you meet each of the criteria listed in the person specification as fully as possible and why you would like to work for Groundswell.   

The following advice is designed to help you with your application:   

• Read the job description, person specification and general information on the organisation This information will help you gain an understanding of how Groundswell is organised, what the aims of the organisation are, and what the job entails.   

• Look carefully at the person specification The person specification states what essential skills, experience, knowledge and understanding we feel an applicant should have, as well as desirable areas that would assist you in carrying out your duties. A person having all these abilities and experience would be an ideal candidate. As none of us are perfect, please do not be put off from applying if you do not have all the desirable skills mentioned.   

• Look at your experience, including any experiences you have had outside of work, such as community/voluntary/leisure/political interests.   Also remember that your life experience is also valid. Do not undervalue yourself; if it is relevant information, include it in your application.   

• When you write a covering letter a good way to start is list all the essential criteria listed in the person specification and write a couple of sentences under each. This makes sure that you have addressed all the points.  

• Gear your application to the specific job using the person specification as a guide for the area to be covered. If you send only a CV, and do not directly address all the questions in your cover letter/personal statement, you will not be considered for shortlisting. Do not simply repeat your current duties. Pick out the skills, knowledge and experience required by the job and show that you have them.  

Interviews 

Candidates will be notified if they have been invited to interview by Friday 12th July at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion.  Interviews will then be held on week commencing Monday 15th July 2024. 

Pre-employment checks 

Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years.  We will not contact any referees before the interview and only after you grant consent. 

Because of the nature of this role, we will have to carry out a DBS check on the successful candidate.  Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.    

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying. 

Wellbeing Deputy Manager: Safe Haven
Hours: 28 hours per week (Part-Time) 
Salary: £27,876 - £30,002 FTE (Salary dependent on skills, experience and knowledge) + unsocial allowance payment
Contract: Permanent
Base: Oxford & Banbury Hubs

Wellbeing Service

The Wellbeing Service encompasses a wide variety of services that provide support to those struggling with their mental wellbeing including: 

• Five Wellbeing Centres throughout the county 
• The Information Service, including the Oxfordshire Mind Guide publication, website and the Information Line 
• Physical Activity and Wellbeing 
• Benefits for Better Mental Health, a welfare benefits advice service 
• Oxford and Banbury Safe Havens 
• Embedded workers in Primary and Secondary Care in Oxfordshire & Berkshire 
• Services for Children and Young People 

Job purpose

The Safe Haven Deputy Manager’s role is to be part of the Safe Haven management team and jointly ensure effective delivery of high-quality service for adults experiencing mental health crisis in Oxfordshire. The postholder will be required to independently lead a safe and effective shift and offer crisis mental health support for people presenting in mental health crisis including assessing risks, facilitating re-focusing activities, and conducting one-to-one support sessions on the phone and face to face focusing on person-centred listening, grounding, safety planning and exploring coping strategies. The Deputy Manager will lead on shift handovers and provide support to staff on day-to-day activities as well as provide one-to-one supervision for their direct reports.

The team takes part in handovers, one to one supervision and complex case discussions to aid their ability to reflect, learn and support Safe Haven service users within the remit of the service. 

Requirements:

• Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems
• Knowledge of tools and approaches to mental health support and crisis support
• Knowledge of good practice in safeguarding children and adults
• Experience of leading or supervising others
• Experience of managing risk
• Experience of working in a demanding environment
• Experience of working as part of a team and communicating effectively
• Experience of working with individuals/groups, enabling them to identify their own goals to support personal wellbeing and recovery, and helping them to pursue these 
• Excellent listening and interpersonal skills
• Self-awareness and ability to reflect and learn from own experiences and those of others
• Effective organisational, planning, administrative and IT skills
• Demonstrating professional approach and boundaries in all situations

Closing date: 9am on Tuesday 9th July 2024
Shortlisting date: Monday 15th July 2024
Interview date: Wednesday 24th & Thursday 25th July 2024 
Interview location: Safe Haven, 4 Manzil Way, Oxford, OX4 1XE

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

CRM Quality Assurance Specialist

Job reference: REQ000765

This is a Fixed Term Contract for 12 Months.

£36,486 pa

Woking GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.

We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.

WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.

About the Role

As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.

Key Responsibilities

· Aid in the creation of functional, technical or test documentation.

· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.

· Create and execute test plans, test cases, and scripts to validate system behaviour.

· Collaborate with our delivery partner to address defects and ensure timely resolution.

· Create and maintain the accuracy of information on the CRM SharePoint hub.

· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.

· Aid the Business Change Manager by creating training materials.

About You

· You have proven experience in Quality assurance, testing, or business change.

· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.

· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment

· You have an eye for detail and have experience in writing end-user documentation

Location & Flexibility

This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.

How to Apply

If you are passionate about our planet and want to be a part of the solution, apply today!

Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.

Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Role: Poppy Appeal Manager

Location: Homebased, Shropshire

Contract Type: Fixed Term Contract, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £28,458 to £31,620 per annum

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in Shropshire, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round the area. You will be contracted to your home address, expected to live within or around the Shropshire area, where you will be expected to work, when not travelling. Please be aware a full UK driving licence is required for this role. We do require that you are adaptable in your approach, with flexibility to work some evenings and weekends when necessary. This role requires some travel further afield for meetings, training and seminars throughout the UK and with occasional overnight stays.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 5th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Executive Assistant to CEO
Salary Banding: £32,000 - £35,000 per annum FTE
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week OR Part Time 30 hours over 4 days 
Location: Hybrid (up to 2 days WFH) / Hatfield 

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are a big-hearted, open and expert team that seeks to break the cycle of youth homelessness through education, advice and support.

What can we offer you?

• A supportive, passionate and inclusive environment.
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increases with LOS) 
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan 4 x salary 
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme.

Job Purpose

This is a critical role, sitting at the heart of hyh, the purpose of which is to provide high quality administrative support to the CEO, coordinate and administer the leadership and governance of the organisation and oversee the smooth running of the office.

Administration and Support for the CEO

• Be a step ahead at all times in providing executive support to the CEO including: diary organisation, making appointments, responding to invitations, dealing with correspondence, and liaising with external partners and arranging travel.
• Conduct research, prepare papers and briefings, produce PowerPoint presentations.
• Project support for organisation wide projects.

Leadership and governance support

• Plan and coordinate the efficient running of leadership and governance meeting cycles, including scheduling meetings, booking venues, circulating documents, collating reports, minute taking, maintaining action logs, arranging refreshments etc. This includes the Board of Trustees and two sub-committees (Governance and Finance), Senior Leadership Team (SLT) and Leadership Team (LT).
• Provide high level admin support to other members of the SLT as required (Head of Services, Head of Fundraising & Communications, Finance Manager).
• Coordination and administration of internal staff meetings and communications, including monthly Team Briefings and bi-annual Organisation Days.
• Provide on-going support to Trustees, including responsibility for their induction and on-going training
• Maintain and update trustee records and registers, including Charity Commission and Companies House registrations.
• Manage our policies and procedures and oversee the annual cycle of policy reviews.

Office management

• Oversee the smooth and efficient running of the office, ensuring that it is a great working environment for staff where supplies never run out, the office is clean and tidy, and all staff have the furniture and equipment they need.
• Coordinate a small team of office/admin volunteers to provide excellent support to the wider hyh team.
• Build and maintain service and supplier contracts and relationships, including our landlord, telephones, broadband, lone working devices, phones, printers and cleaning.
• Be the main contact for our IT managed services provider and act as the internal contact point for any  IT queries.

Organisational support

• Support the SLT with our day to day health and safety compliance including administering Health and Safety Committee meetings, carrying out workstation assessments and conducting regular H&S checks and annual PAT testing.
• Support the SLT with our data protection including administering GDPR Committee meetings, managing the relationship with our external Data Protection consultant and acting as the internal point of contact.
• Provide staff induction and on-boarding in relation to the office, IT and equipment.

Skills and experience: 

• Significant experience as a senior Executive Assistant at CEO level.
• Significant levels of office management experience.
• Strong administrative background, ideally with experience working in the non-profit sector but not essential
• Experience managing and overseeing contracts, ensuring the service providers are excellent value for money.
• Experience acting as secretariat to boards of trustees or similar governance bodies.
• Experience managing people in paid or voluntary roles.
• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
• Excellent interpersonal skills with the ability to build rapport and communicate sensitively
• Target-focused and results-driven with highly effective time management and exemplary prioritisation and planning skills.
• Accuracy and meticulous attention to detail
• Ability to think creatively and solve problems smartly.
• Positive with a “can do”, solution focused attitude.
• Self-motivated and ability to work on own initiative, independently, without direct supervision.
• A strong completer-finisher.

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter telling us about how your skills align with the role and attach your CV . 

If you require any reasonable adjustments to support your application and/or the interview stage please let us know and we will be happy to help and support where practical.

Recruitment Process will consist of a face to face interview and if successful we will conduct a personal interview as second stage.  The details of this will be explained should application be progressed to next stage.

Closing Date:  10.00 am 8th July 2024 

Interviews are expected to be arranged for week commencing 15th July 2024

Equality, Diversity & Inclusion

We treat everyone with equal dignity and respect, and promote equality, diversity and inclusion for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and encourages and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.