Operations Jobs
Using Anonymous Recruitment
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Role Purpose
The Royal Foundation is looking for an exceptional People Manager to support the Director of People & Culture. They will be responsible for ensuring that the Foundation attracts, supports, and retains a high-achieving, diverse and ambitious team, committed to addressing society’s greatest challenges. This is a broad role that will engage with all elements of the employee lifecycle at the Foundation and would be suited to an experienced and dynamic HR professional.
You will have a people operations/HR generalist background and be known for your exceptional communication and interpersonal skills as well as being highly organised, diligent, flexible and detail oriented. You will play a crucial role in creating an engaging, high-performing, diverse and healthy work environment for our employees and championing our culture.
Key responsibilities, but not limited to:
- Recruitment & Onboarding: Lead recruitment across the organisation, ensuring we attract and hire top talent from diverse backgrounds. Develop an engaging onboarding experience that sets new hires up for success.
- Reward & Benefits: Oversee our employee reward and benefits programmes, ensuring competitive salary structures and compliance.
- Process Improvement & HR Tech: Drive HR process improvements and implement tech solutions that streamline workflows and enhance the employee experience.
- Employee Relations & Compliance: Provide advice on employee relations matters, manage complex cases, and ensure HR policies align with best practices and legal requirements.
- Talent Development: Support performance management, career development, and learning initiatives to help staff unlock their potential and grow within the organisation.
- Culture & Wellbeing: Champion employee engagement and wellbeing, embedding initiatives that foster an inclusive and supportive work environment.
Knowledge, experience, and personal qualities:
- CIPD-qualified (or equivalent), with strong HR generalist experience and a proven ability to deliver people projects and organisational change.
- Exceptional relationship-building skills, able to coach, support and influence managers, employees and key stakeholders.
- Strong communicator with excellent organisational and problem-solving skills, and a passion for driving improvements across the employee journey.
- Strong attention to detail, is self-sufficient, flexible and enjoys working in fast-paced, varied role.
Our Company & Culture:
The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships. We therefore welcome and encourage job applications from people of all backgrounds.
Application/Recruitment Process
Join us and play a key role in shaping the future of our organisation! Apply now and help us create a diverse, engaged, and high-performing workforce.
Application Deadline: 03/10/2024
Application Requirements: Please support your application with a covering letter/statement outlining your key motivations for applying, skills, and experience.
Note: This role requires the applicant to have unrestricted UK Right to Work
Please ensure you submit a covering statement/letter outlining your motivations, qualifications, skills and experience.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre & Volunteer Supervisor (Driving Licence Required)
Important Note: Only CVs accompanied with a covering letter will be considered.
Job Description
Report to: Head of Food Distribution and Volunteering
Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.
Part-time: 25 hours per week, evening and/or weekend work is required
Salary: £27,500 per year (pro-rata for 25 hours per week)
Compulsory: Must have a UK manual driving licence
Specific responsibilities:
· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.
· Treat visitors to the Food Distribution Centres with the utmost respect
· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities
· Manage all volunteers on site delivering services
· Ensure effective data capture and input onto the system
· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently
· Confident in responding to telephone and email inquiries from referral agencies and visitors
· Manage system for home deliveries for visitors who have access issues
Person Specification
Essential:
· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion
· Knowledge or experience working or volunteering with support services
· Knowledge or experience of coordinating volunteers
· Ability to work in a team
· Ability to keep a calm head in stressful situations
· Organised and able to manage own workload
· Good administrative skills and attention to detail
· Excellent communication skills, in person, on the telephone and in writing
· Ability to absorb information and relay it to a diverse range of individuals
· Competency in Microsoft Office packages (Excel, Outlook, Word)
· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds
· Full UK manual driving licence and good driving experience
· Ability to be flexible in terms of working times and duties
Desirable:
· Safeguarding experience
· H&S Certified
· 1stAid Trained
· Fire Marshall Trained
· Experience of driving a Luton van
· Experience of driving an electric vehicle
We will be interviewing candidates as they apply, so we encourage you to apply as soon as possible if interested!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role:
A position has become available for a Port Welfare Committee (PWC) Manager to join our friendly team based in Southampton. The main purpose of the role is to service and support the needs of our Port Welfare Committees (PWCs) and forums on behalf of the Chief Executive Officer. This is an interesting and challenging position with considerable travel in the UK. The successful applicant will need to have excellent communications and interpersonal skills as well as sound organisational and administrative skills, including IT literacy and the ability to prioritise tasks, as necessary. Knowledge of the maritime industry is desirable. If you are experienced, then this is a perfect opportunity to grow your career and join a fantastic company that is passionate about seafarers’ welfare.
Competitive salary + benefits + contributory group personal pension scheme.
MNWB is an equal opportunities employer so we want you to have every opportunity to demonstrate your skills, ability and potential. Please let us know if you require any assistance or adjustment so that we can help with making the application process work for you.
You will be required to provide proof of your eligibility to work in the UK
To apply, please submit your CV and supporting statement outlining your interest in the post and how you meet the points in the person specification. The closing date for applications is 14 October 2024.
Improving the lives of seafarers and fishers by raising welfare standards in collaboration with our stakeholders.
The client requests no contact from agencies or media sales.
About My Life My Choice
My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.
The role
My Life My Choice (MLMC) is a self-advocacy charity run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative and user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include Professional Services (training, consultancy & research), Champions who speak up and campaign, Travel Buddy scheme, 15 local self-help groups, and Gig Buddies.
MLMC is now looking for a part-time Finance and Administration Officer. The successful applicant will manage MLMC’s day-to-day finances providing financial information to the Charity Coordinator and other staff as needed. Additional duties include administration/governance support to the Charity Coordinator and to manage the day to day running of the office (this does not involve any people management). This role calls for an individual with accounts and/or book keeping experience, the ability to run an end to end payroll using a computerised system including HMRC and year end reporting, and excellent administration skills. It is crucial that you will be able to communicate politely, professionally, effectively and clearly with all stakeholders (e.g. fellow staff, customers etc.).
All of the charity’s roles require individuals who show a passion for empowering, working with, and raising the voices of people with learning disabilities.
We need a self-starter who enjoys a challenge, can hit the ground running and is able to work with minimal supervision.
MLMC not only says it values its staff but commits to them by offering a competitive salary, an enhanced pension contribution, a comfortable and spacious office environment, an employee health care plan (up to £1,650 towards certain health costs), an Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, 27 days of Annual Leave, and working from home when appropriate. Free, dedicated staff parking and/or bike racks are also available.
The successful applicant will be subject to a Disclosure and Barring Service enhanced check.
Closing Date: Monday 14th October (17:00)
Interview Date: Tuesday 22nd October
To Apply: Please send a covering letter explaining clearly how you meet the Job Description requirements and why you want this job, along with your CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Diocese of Guildford has an exciting part-time opportunity for a Community Lead to manage our Hear Here project.
The Hear Here Project is a community-focused initiative which involves collaboration between the Diocese, Parishes, NHS Audiology Departments and Sight for Surrey to assist those who wear an NHS-issued hearing aid with any technical issues at clinics run by trained hearing champions. The clinics helps to break the cycle of isolation often experienced by those with hearing loss.
The project, powered by volunteers, operates in parish churches and other community spaces, forming a key part of the diocese's "Growing Communities" strategy.
The role involves leading, managing, and ensuring the governance of Hear Here across the diocese. The Community Project Lead will work closely with volunteers, maintaining high clinic standards and fostering relationships with key partners to secure the project’s future and enhance its outreach potential.
Key Responsibilities include:
· Providing overall leadership and manage the daily activities of Hear Here.
· Promote the project across the diocese, ensuring it is recognised as a vital part of parish outreach and mission.
· Collect and analyse data from clinics for accurate and timely reporting.
· Respond to telephone and email enquiries, assisting new clients in accessing clinics and keep the online directory current.
· Identify, pursue, and secure ongoing funding to sustain and expand the project.
· Increase the visibility of Hear Here within the Diocese to expand the clinics and enhance their role in community outreach.
· Work with the NHS trusts to provide up-to-date training and support.
· Manage a team of volunteers to ensure clinics run consistently, safely, and according to required standards.
· Build and maintain excellent working relationships with internal and external stakeholders.
· Administer and oversee project governance.
The successful candidate will need to hold a UK driving licence and have their own vehicle as the position requires travel around the diocese from time to time.
Benefits of the role include:
· Competitive salary within the Charity Sector
· Hybrid working
· A 15% non-contributory pension/life assurance provision
· 25 days (pro rata) annual leave per year, plus bank holidays
· An employee assistance programme
· Learning and development opportunities
· Attractive open-plan office and surroundings at Church House Guildford with free parking
How to apply
Interested candidates are invited to send a detailed covering letter, along with your CV, outlining how you meet the essential and desirable criteria in the person specification as detailed in the job description. Applications without a cover letter cannot be considered.
We will shortlist and interview on a rolling basis as applications are received and we reserve the right to close the vacancy early.
For more information, please refer to the attached full job description.
The Diocese of Guildford take our responsibility for the safeguarding of children and adults seriously. Our recruitment processes reflect this commitment.
We believe that diversity is a strength. We actively welcome and encourage applications from candidates of all backgrounds and identities, particularly those who identify as female, younger, of a UK Minority Ethnic/Global Majority Heritage, or disabled, as its essential that we reflect the diversity of the communities we serve.
Our vision is of a diverse, growing, intergenerational church at the heart of each community, working alongside our chaplaincies and schools.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role and responsibilities
To support and assist the operations and customer services of the Jumbulance Trust.
· Enquiries management
· Liaise with travel agent
· Administration of scheduling of trips
· Communications with group leaders and travellers
· Social media support
· Invoicing and debt management
Skills and attributes
A well organised individual who understands the work of the Jumbulance Trust
Meticulous record keeping
Sound escalation and decision making
Digitally competent – XCEL, Microsoft word, email etc
Strong communicator
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference in the lives of vulnerable people who are overlooked and isolated? Join Myelopathy(dot)org as a Helpline Service Manager and lead the launch of our groundbreaking pilot helpline service!
With initial funding from The National Lottery for one year,you'll play a pivotal role in planning, delivering, and evaluating the charity’s ambitious new pilot helpline service - the first of its kind across the UK.This is a unique opportunity for an ambitious and diligent person to be at the forefront of a life-changing initiative. Working alongside a dedicated team to drive forward our mission and make a real impact in the Degenerative Cervical Myelopathy (DCM) community, you will be involved with a great charity team in a position where they will be able to help establish a new service that will greatly help many people across England.
Our mission is to be the catalyst that positively transforms patient outcomes in Degenerative Cervical Myelopathy (DCM) through patient support, patient and professional education, global awareness, and worldwide research. As our Helpline Service Manager, you will lead play a crucial role in leading this mission forward.
We are looking for a Helpline Service Manager to play a crucial role in managing and overseeing the project plan that will enable us to set up and establish the helpline, and to have the foundations in place to enable the day to day running of this helpline.
What you will do:
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Manage the planning, delivery, and evaluation of a new pilot helpline in line with strategic and operational objectives.
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Work to develop and maintain effective working relationships with internal and external stakeholders.
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Recruit, train, and manage a team of volunteers.
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Work within a quality assurance framework.
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Play an active part in taking forward the helpline project strategy, vision, and values What you will bring:
- Significant experience in leading and developing large-scale, high-quality services, including ideally experience in helpline service management.
- Proven success in coordinating projects, managing every stage from initial development to final evaluation.
- Strong communication skills, both written and verbal, with a talent for engaging and connecting with varied audiences.
- Advanced IT proficiency, particularly with Microsoft Office, combined with excellent organizational, people management, and customer service skills, ensuring effective task prioritization and timely completion.
This is an incredibly exciting time at Myelopathy(dot)org and we would love for you to join us! As a small charity, you will have direct impact in your role, and will seee the life-enabling difference you are making first-hand. You will work closely in an incredibly supportive work environment and will have flexibility with a remote role. We will work to adapt wherever possible to accomodate the right candidate.
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the job description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mission Aviation Fellowship (MAF) is a Christian mission organisation using light aircraft to deliver help, hope and healing in over 25 countries. For more than 75 years, MAF aircraft have been overcoming inaccessible terrain transporting mission and development agency staff, delivering urgent aid and medical supplies to transform the lives of remote and isolated communities.
We are now seeking an experienced, creative and enthusiastic Philanthropy and Partnership Team Leader to join our team to support the development of relationships with high-net-worth individuals, a wide variety of trusts/foundations and corporate supporters. In this role you will be responsible for managing a high performing and highly motivated team, to engage and enhance relationships with individuals, grant making trusts, corporate and institutional donors delivering against ambitious income targets.
Responsibilities Include
Strategic Planning
- To work with the Head of Philanthropy and Partnerships to develop and deliver a Major Gifts strategy with a focus on increasing income to meet ambitious funding targets, and to deliver the strategy through annual strategic planning, setting clear targets and KPIs focussing on year on year growth
- To lead on a departmental strategy for generating a pipeline of high-net-worth individuals and major gifts prospects
- Develop the annual budget for the team and take responsibility for the monitoring of income against budget.
Portfolio Management
- To work closely with the Head of Philanthropy and Partnerships, the CEO, Trustees and other stakeholders on prospect identification, cultivation and asks
- To personally manage a small portfolio of high-level donors, including institutional funders to secure five and six figure gifts and ensure their long-term commitment to the charity.
Team Management
- To oversee the operation of the Philanthropy and Partnerships team and to have direct line management responsibility for a team of four Relationship Managers, to ensure they are engaged, delivering agreed strategies, and meeting agreed financial targets
- To oversee all relevant fundraising activities, including research and analysis of current and potential prospects, ensuring that activity is data protection compliant
- To ensure the team maintains accurate records of relationships with major donors on our database, and to ensure that due diligence is carried out where required
- To over see the management of a range of events for supporters and prospects
- To support the Head of Philanthropy and Partnerships with planning and strategy as required
- Represent the Philanthropy and Partnerships team at quarterly review meetings and other forums as appropriate
- Manage the department budget effectively to maximise the impact of MAF operations overseas.
In common with all senior leaders you will need to:
- To role model organisational values, beliefs, and culture - contributing to the shared spiritual life of MAF UK as a Christian charity by leading and attending times of Biblical reflection and corporate prayer.
- To encourage team members to attend, participate and lead in times of Biblical reflection and regular corporate prayer.
- To lead, coach and mentor members to ensure that team and individual objectives are met.
- To participate in planning in accordance with the MAF UK strategic plan and as outworked through matrix and project teams.
- To support team members participation in agreed matrix and project teams,
- To keep line manager informed of all relevant and timely information.
- To comply with statutory requirements for handling personal and sensitive data and ensure that good personal data handling practices are developed, reviewed, and implemented in the team.
- To abide by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.
- If required to travel annually outside of Europe to attend a bi-ennial medical at an approved provider to ensure fitness for overseas travel.
- Within remit implement and encourage practices to reduce our carbon footprint
Qualifications, Skills & Experience
- Educated to degree level
- Success and significant experience of fundraising from generous individuals and trusts. Candidates with significant experience in a relationship management role may also be considered
- Demonstrable experience in building effective long term relationships and influencing with Major Donors
- Significant management experience leading a successful team to meet agreed targets and working at a strategic level
- Demonstrable understanding of the provisions of GDPR legislation and the implications for fundraising
- Excellent communication skills (written and oral), including presentation and training skills.
- Highly effective influencer and communicator at all staff and external donor levels. Able to build effective, collaborative, and long-term relationships internally and externally
- Positive and persuasive individual who can handle complexity, conflicting priorities, and difficult conversations.
- Ability to supervise, negotiate, motivate, and envision team members
- Highly effective verbal reasoning skills, proactive with great attention to detail
- Proficient skills in Microsoft applications
- Efficient and organised approach, including time management, able to manage multiple deadlines and priorities
- Ability to work under pressure, multi-task, and coordinate, with multiple deadlines and stakeholders
- Budget preparation and control
- Knowledgeable and up to date with philanthropy in the UK and trends in the sector
Terms and Conditions:
- Location: This role is base at the MAF UK Offices in Folkestone, Kent. We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.
- Working Hours: At least 36 hours per week, with 1 hour for lunch daily unpaid. Hours should be agreed with line manager.
- Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
- Pension Scheme: Non-contributory (10% of salary).
- Probation and Notice Period: 3 months each.
- Salary: Specialist £53,500 per annum
Deadline for applications: 29th September 2024
The Prince’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.
As part of the Management Team, you will be responsible for overseeing the delivery of our foundation programmes. Working collaboratively to develop and implement our delivery plan and ensure we meet targets. As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.
As one of our Delivery Managers, you need to have:
- Excellent interpersonal skills
- Strong planning and organisational skills
- Effective data analysis skills
- A track record of operational management
The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Hours: Part-time three days per week
Salary: £36,400 - £37,580 FTE (Pro Rata - 3 days per week)
Location: Hybrid - Whitechapel, London (1 day per week in office)
Closing Date: Monday 9AM on 30th of September 2024
The role
With the growth in demand from businesses to join the B Corp movement, we have created this role to assist the Finance team with a range of activities as we move to a new accounting system that meets the needs and demands of our growing organisation. We outsource the day to day bookeeping work but the Sales Ledger invoicing will remain in house.
We are looking for a team member who has ideas and thoughts on how to improve the way we work and can input into the development of Finance Policy and Procedures.
Tasks and responsibilities will include:
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Checking the finance email inbox and other forms of communication, dealing with queries, actioning and/or forwarding as appropriate and capturing all relevant information
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Working with Finance Officer and other team members to ensure completeness of member data such as invoicing address, contact details, pricing and credit terms in relevant databases (Salesforce and Xledger)
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Liaising with the outsourced service and internal staff members to ensure supplier queries are resolved and payments are made in a timely manner
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Working with the Head of Finance to prepare year end information for the external audit
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Working with the current Finance Officer to maintain a centralised record of all relevant communications.
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Assist Debit Card holders with administrative tasks linked to card usage
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Working with Finance staff to document and implement financial processes and procedures
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Assist with continuous improvement of systems, controls and working practices in finance and other areas of the organisation
Skills and Experience
Essential (used in short-listing)
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Previous experience in a Finance Officer or similar role
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Great attention to detail, with the ability to grasp information quickly
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Sales Ledger experience
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Wider bookkeeping, year end and external audit experience
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Good spreadsheet and systems skills
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Excellent organisational skills, proactive and use initiative to create improvements and find solutions
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Excellent customer service skills
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Comfortable working in a fast-paced and dynamic growing organisation
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Organised with the ability to plan work to meet deadline
Eligible to work in the UK (we will not be able to provide visa sponsorship)
Desirable
- Experience of Salesforce or other CRM
- Experience of Xero or Xledger accounting system
- Purchase Ledger experience
- AAT qualification
- Credit Control experience
What we give you
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Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
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Hybrid and flexible working, we have a high trust environment and are advocates for right place working
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Hybrid working (min 1/2 days per week in office)
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Flexible working hours (based around core working hours)
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Opportunity to work 4 days a week
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25 days holiday plus bank holidays (pro rata for part-time staff)
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1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
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Our office is closed between Christmas and New Year, no need to take extra holiday!
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Private Medical and Dental cover
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£200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
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2 paid volunteer days per year
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Enhanced Parental Leave and family friendly policies, including carers leave
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Learning and Development opportunities
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Enhanced Pension and Life Assurance
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Cycle to Work Scheme
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Income Protection policy
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Working in a flexible office workspace
B Lab is the non-profit network transforming the global economy to benefit all people, communities, and the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.
The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.
Reporting to the Head of Information Services, Systems & Technology (ISS&T) and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.
The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.
The post holder will:
-Manage the Service Desk for both sites and the relationship with the 3rd party providers
-Monitor and report on existing service to assist in developing the IT & AV Support Service
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances.
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects
-Provide technical, project and administrative support to the Head of ISS&T
-Maintain and administer Active Directory and Entra user and service accounts
-Maintain licensing for all software products and subscriptions
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables
-Manage and maintain IT asset information
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year
Candidate requirements:
-Degree level qualification and ITIL qualifications desirable
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous
Closing date and interviews: ASAP/rolling.
Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.
Prospectus is delighted to be partnering Starlight, the national charity for children’s play in healthcare. Starlight supports children and their families to enjoy the power of play to help boost their wellbeing and resilience during treatment, care, and recovery from serious illness. Their mission is to enable all children in the UK to have their right to play protected and provided for when they are receiving healthcare – in or out of hospital. They are now looking to recruit a passionate Service Delivery Manager to lead their Health Play Services. This is initially a 6 month contract, whilst the current incumbent is seconded to another team internally.
Working closely with their Head of Play Services, as Service Delivery Manager you will provide operational management to the Health Play team, leading on the end-to-end process of their Health Play services. You’ll work across all areas, from procurement through stock and budget control, to the logistics of delivery. You will also develop and maintain effective relationships with a range of stakeholders including health professionals, suppliers and distributors to ensure the delivery of services is cost effective, high quality and fit for purpose.
To be considered for this role, you'll need to be experienced in the operational management of successful, direct service delivery (including logistics, procurement and stock control), and will have demonstrable line management experience. You’ll be skilled at developing relationships with a range of internal and external stakeholders for the benefit of service provision, and will have a genuine passion for the impactful, incredible work that Starlight provides. Although not essential, insight and knowledge of working with the NHS is advantageous, as is previous experience of the children's, hospital or play sectors.
Please apply with your CV only in the first instance, in a Microsoft Word format. Following your initial application, you may be contacted by Prospectus for an informal discussion, and may be invited to provide further information to assist with the recruitment process.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Due to the nature of this initially being a 6 month contract, please only apply if you are available immediately, or have no more than a 1 month notice period.
An exciting opportunity to play an important role in transforming the lives of young people at Jamie’s Farm. We are looking for a compassionate Therapeutic Coordinator (Maternity Cover) to lead and deliver impactful therapeutic support, helping young people build resilience and thrive.
What is Jamie’s Farm?
Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.
More about the role:
As Therapeutic Coordinator, you will oversee the therapeutic aspects of up to four visits from schools and similar organisations to our farm per month, providing one-on-one support to young people facing significant challenges. Your expertise will guide both individual sessions and group discussions, fostering a safe space for personal growth. Collaborating with visiting staff, you will ensure each young person receives the care they need, both during and after their time on the farm.
Beyond therapeutic sessions, you will create detailed progress reports and contribute to the immersive farm experience, leading walks, evening activities, and mealtime conversations. This hands-on approach will help strengthen relationships with young people, allowing them to feel supported and empowered throughout their journey with us.
If you are an experienced professional with a passion for helping young people through pastoral or therapeutic work, we want to hear from you. This is a unique opportunity to join a purpose-driven charity, working in a beautiful rural setting where your impact will be deeply felt. Learn more by exploring our recruitment pack and apply today.th
We are thrilled to be working with Now Teach to recruit a Philanthropy Lead.
Now Teach is the only teacher training route that supports career changers into the profession. Following a highly successful fundraising campaign that secured £3 million in new donations, they are introducing this brand-new role to manage a portfolio of engaged Major Donor and Trusts and Foundations partners.
As the Philanthropy Lead, you won’t just manage these relationships—you’ll shape the future of Now Teach’s fundraising strategy. Working closely with the team, you'll identify and craft fundable opportunities, while developing the organisation’s fundraising operations and processes. You’ll also collaborate with the Chief Operating Officer and executive team to advise on the philanthropic direction of this growing organisation.
This role offers an exceptional opportunity for a seasoned fundraiser ready to step into a strategic leadership position.
To be successful as the Philanthropy Lead, you will need:
- Significant experience of major donor or trusts and foundations partnership management
- Experience of developing a fundraising strategy
- Expertise in core fundraising operations and processes
- Strong analytical mindset and approach
Salary: £40,000 - £45,000
Contract: Full time (0.8 FT or flexible working patterns considered)
Location: Remote / Hybrid
Deadline: 26th September
If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
We have an opportunity for a highly organised individual to join our Quality Team, as a Quality Administrator. With proven skills and experience of using IT, excel and databases related to administrative tasks to support the wider organisation. You will play an essential role with supporting the team and the service operational teams.
You will be the first point of contact for teams who need support with any case management system queries, incidents and accidents and any data related queries. Strong customer service skills are essential for this role. You will be adaptable and able to work in an agile environment to support the team meet deadlines and reporting cycles.
The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri. This is a hybrid based role with two days a week completed at our national office.
This advert may close early if enough applications are received.
The client requests no contact from agencies or media sales.