Operations Jobs

Do you want to play a part in supporting people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Counselling Administrator
Reference number: 250
Salary: £22,308 to £23,809 per annum, pro rata.
Contracted hours: 20 hours per week - (4hrs per day between 9-5, Mon-Fri)
Working base: Ware/Watford/Borehamwood/Hemel/Letchworth/Waltham Cross
Reports to: Service Manager - Counselling

We have a vacancy for a Counselling Administrator to join our team.

Hertfordshire Mind Network is a leading countywide provider of wellbeing services. This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal role in our Counselling service. The role is responsible for administratively supporting the Counselling service, processing referrals, booking counselling sessions and assisting with the smooth running of the service.

As a Mental Health Support Administrator, you will be

• responsible for ensuring a smooth process for people accessing our Counselling services.
• deliver effective administrative support for the Counselling service with an emphasis on maintaining records on the database.

As a Counselling Administrator, we would expect you to have strong administration and communication skills, with the remit of processing referrals and providing effective administrative support to the counselling team. Accuracy, record keeping, co-ordination skills and a compassionate manner are essential.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Monday 6th January 2025.
Interviews to be held on Friday 10th January 2025.
Please note we may close the advert early if sufficient applications are received.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) 

Qualifications: You must be a Practitioner Psychologist qualified for at least 18 months and registered with the HCPC

Hours: Part-time and full-time opportunities available, Monday to Friday. We understand prospective candidates may want to take on this role alongside other commitments. Therefore, we are very open to considering a range of part-time working arrangements in line with Crisis’ Flexible Working Policy. Please let us know what working arrangements you are looking for when completing the application form.

Salary: Full-time salaries are as follows:

• 18 months to 4 years qualified - £53,755 (Regional), £57,755 (London) per annum FTE. 

• 5 to 7 years qualified - £56,454 (Regional), £60,454 (London) per annum FTE. 

• 8+ years qualified - £60,504 (Regional), £64,504 (London) per annum FTE. 

Please note if you are working part-time these salaries will be pro rata. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage. 

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, London, NW10 4LT. This is a mainly onsite role, so you can meet face-to-face with our members and team, but some homeworking is an option in line with Crisis’ Hybrid Working Policy.

About the role  

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking either full-time or part-time Practitioner Psychologists to join our fantastic team in locations around the UK.  

In this role, you will be supporting our diverse operation in Brent that includes the Skylight Service, the commissioned Single Homeless Prevention Service and The Single Homeless Refugee Service. You will also get involved in our outward facing place-based work that aim to shape better system responses to homelessness, working with colleagues from the Local Authority and NHS and the local community and voluntary service.

You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs).  You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, two Regional Lead Clinical Psychologists, and seven Practitioner Psychologists as well as one Assistant Psychologist and Trainee Clinical Psychologists on placements. 

At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience and we are therefore open to considering a range of part-time working arrangements. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences.  

About you  

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service.  You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

We welcome informal conversations to learn more about the role with a member of our Practitioner Psychology Team, please email us and we will arrange a call. If you would like to visit the Skylight prior to applying that can also be arranged.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. 

• Reimbursement of costs to join a professional body (e.g., ACP/BPS) 

• Bi-annual away day with the Team 

• Access to high quality clinical and professional supervision 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively.  When answering the screening questions please do be thorough, reflecting on your experience to date and using relevant examples. At least two members of staff score all applications.

Closing date: Sunday 19 January 2025 at 23:59

Interview date and location: Wednesday 12 February 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, London, NW10 4LT. 

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Policy and Public Affairs Manager (England)  

Are you passionate about making a difference? Join our dynamic team as Hospice UK' Policy & Public Affairs Manager (England)!  

Salary: £45,000 per annum 

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. Our office is a short walk from King’s Cross station in London. 

Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week. 

You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there 

Contractually this role is London-based. 

Contract: Permanent, full time (35 hours per week). 

Benefits: 

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours 
• Matched pension scheme up to 7% of salary 
• Support for staff with caring responsibilities 
• Flexible working  
• Learning and development opportunities 

How to Apply: CV and cover letter. In your cover letter please outline how you meet the person specification detailed in the candidate information pack.

Closing date for applications: There is no fixed closing date, we are assessing applications as they come in until we have appointed to the role. 

Interview dates: Interviews will take place on a rolling basis, where suitable candidates will be interviewed as they apply. They will take place either online via Teams or in person at our London office. 

We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process. 

Job information 

In light of both the Assisted Dying vote and the many funding challenges facing the hospice sector, Hospice UK is looking to immediately strengthen our policy team and capacity.

We are looking for an exceptional individual, able to both support our members and help inform our public positions at a time of unprecedented interest in hospice care and palliative care more widely. You will ensure that the knowledge, experience and concerns of those working in hospices are available to MPs and decision makers.

We are advertising this position on a “rolling basis” and will look to interview suitably qualified candidates as they apply. The post will be advertised until it is filled 

More information about the role is available in the candidate information pack attached.

How to apply 

If you would like to apply for this role, please send the following documents to recruitment.

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4. 
• A cover letter where you demonstrate how you meet the person specification. 
• A completed equalities monitoring form

We will shortlist candidates based on their CV and cover letter.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed.

Hospice UK is an Equal Opportunities Employer. 

Candidate Information Pack 

This pack includes the job description and person specification as well as information about the team this role will work in.

What will you be doing:

Ensuring that all financial transactions are accurately recorded, and that financial controls and procedures are in place to safeguard the charity's assets. This role also plays a key part in providing strategic financial guidance to senior leadership and supporting the charity's growth and development.

Main duties and responsibilities

• Financial Management & Reporting

  • Prepare timely, accurate, and comprehensive financial reports, including monthly management accounts, cash flow forecasts, balance sheets, and income statements.
  • Lead the preparation and monitoring of the annual budget in consultation with senior management, ensuring alignment with the charity’s goals and objectives.
  • Provide detailed financial analysis to senior leadership, highlighting variances, trends, and forecasts that could impact the charity’s financial health.

• Financial Control & Compliance

  • Oversee the charity’s accounting systems and processes, ensuring they are efficient, accurate, and compliant with charity law, accounting standards, and internal policies.
  • Implement and maintain strong internal financial controls to protect the charity’s assets, minimize risk, and ensure proper governance.
  • Manage the charity's cash flow to ensure financial stability and the ability to meet operational and project funding needs.
  • Prepare and submit all Office for National Statistics, Charity Commission, Companies House and returns.
  • Audit & Tax: Coordinate the annual audit process, liaising with external auditors and ensuring that all tax filings (e.g., VAT, Corporation Tax, Gift Aid) are submitted on time and in accordance with regulations.

• Grant & Fund Management

  • Ensure that all grants are managed and reported on in accordance with donor requirements, including preparation of grant financial reports and adherence to restricted fund reporting.
  • Oversee the accounting and tracking of restricted funds, ensuring funds are used in compliance with donor specifications.
  • Prepare reporting on funding sources for Trustees, Projects Department including trends to enhance and ensure financial sustainability.

• Team Leadership & Development

  • Supervise and develop a finance team, ensuring high levels of performance, motivation, and professional development.
  • Provide financial training and guidance to non-finance staff to ensure they understand and comply with financial policies and procedures.

• Financial Strategy & Planning

  • Work closely with senior leadership to develop and implement the charity’s financial strategy, supporting long-term sustainability and growth.
  • Provide regular financial forecasts and risk assessments to inform decision-making.

• Educational Background

  • Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
  • A master’s degree or professional certification (e.g., CPA, ACCA, CIMA) is preferred.

Salary is dependent on skills and experience.

You will be working within our Finance team at our Headquarters in Swindon. This is an office-based role. Any successful candidate will need to be committed to Barnabas Aid’s ethos, statement of faith and aims, and have the right to work in the UK.

Location: London
Salary: £32,000
Benefits: 25 days annual leave + bank holidays, Employee Assistance Programme, up to 6% Employer Pension Contribution

About Us:
Shian Housing Association is a dedicated provider of quality housing services, committed to empowering communities and making a positive impact. As part of our small, collaborative finance team, you'll play a vital role in supporting our mission while developing your professional skills.

About the Role:
We are seeking a proactive and detail-oriented Accounts Assistant to join our Finance team of three. Reporting directly to the Finance Manager, you will provide essential support in ensuring the smooth operation of our financial processes.

Key Responsibilities:

• Perform reconciliations, including rent, bank, supplier, and other accounts.
• Responsible for Rent accounting and Purchase Ledger systems. 
• Post journals accurately and efficiently to the accounting system.
• Assist in the preparation of monthly management accounts.
• Support the year-end audit process, including preparing schedules and liaising with auditors.
• Maintain accurate records of fixed assets and process accruals and prepayments.
• Collaborate effectively with the team to meet deadlines and adapt to changing priorities.

What We Offer:

• Study support to help you achieve your professional qualifications.
• 25 days of annual leave plus bank holidays.
• A supportive work environment with opportunities for professional growth.

Key Skills and Experience:

• Strong proficiency in Microsoft Excel.
• Solid understanding of double-entry bookkeeping.
• Knowledge of basic accounting adjustments, such as accruals, prepayments, and fixed assets.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks, meet deadlines, and adapt to a flexible work environment.

Join Us:
We will offer you training and supervision to help you achieve your full potential, with an excellent package including pension scheme with 3 x salary life assurance and 25 days annual leave rising one day per year (after completion of 3 full years) to a maximum of 30 days. If you're a motivated individual looking to make a meaningful contribution to a housing association that values community and excellence, we'd love to hear from you.

HR ADVISOR

Location: London/Hybrid
Contract Type: Permanent
Hours: Full time, 40 hours
Salary: £49,000 – £54,000 (full-time base)

FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them

Would you like to contribute to something meaningful and work with us on our mission? This is your chance. We are looking for dedicated people to enrich our team.

Your contribution will be STAFF ADMINISTRATION for all UK employments:

• Being responsible for the staff administration of UK employments throughout the entire employee’s life cycle, aligning with the global HR Business Partner for any international positions
• Administrating all HR aspects of compensation and benefits to employees (salaries, allowances, bonuses, etc.), and ensuring that all legal requirements on filing, data management and data protection are met
• Co-ordinating with Finance & Operation colleagues to ensure accurate completion of monthly payroll and pension submissions. This will include providing a monthly schedule of any staff changes for payroll and pension administration purposes
• Supporting the onboarding of international positions in the UK
• Working closely with the global HR centers of expertise to ensure that global policies and processes are successfully adjusted to UK requirements (legally and culturally), taking care of the local customization of templates, policies, tools or forms
• Maintaining all HR systems for the UK and being able to provide accurate data and reports at any time when requested
• Maintaining the UK staff handbook and ensuring UK HR policies are kept up to date and relevant with current legislation and best practice
• Co-ordinating office activities such as Team Away days and learning seminars
• Researching and staying up to date with local trends, benchmarks and any legal regulations related to employments in order to strengthen the role for FOUR PAWS as employer

ADVISING for local employments:

Serving as advisor and primary point of contact for local employees and line managers in the UK country organization: Topics will include;

• First point of contact and lead on UK employment law & best practice advice;
• Recruitment, selection & onboarding including salary consideration;
• Performance management and appraisal support;
• Employee relations topics including discipline, grievance management, flexible working arrangements and more
Ensuring continuity in the local HR function by optimizing day-day functionality.

HR BUSINESS Partnering

• Leading recruiting activities for local UK employments including partnering with international talent management teams
• Contribute to UK Senior Management teamwork and attend meetings as needed by the Head of Finance & Operation and Director UK
• Representing the UK HR function within the international HR community at FOUR PAWS. Ad-hoc project work with international stakeholders will be a key feature of the position
• Identifying an organizational training plan and supporting with its implementation in order to enhance the performance of FOUR PAWS UK employees
• Coaching and developing the local UK leadership team in HR related issues to ensure they have the appropriate skills and knowledge to drive the organization forward
• Complying with local organizational requirements for quality management, health & safety, legal, environmental policies and general duty of care.
• Representing the local HR approach when collaborating with other departments
• Attending regular team calls or meetings both locally and internationally.

Essential:

• CIPD level 5 qualified or relevant comparable experience
• Experience in HR responsibilities in a similarly senior role
• Understanding of working with international stakeholders within complex organisational structures
• Experience and knowledge of UK employment law and management
• Experience of leading on and delivering HR projects
• Ability to adopt an agile approach to project management
• Excellent written and verbal communication skills
• Excellent interpersonal skills, being supportive and collaborative within the team.
• Excellent organisational skills, flexible and ability to prioritise
• High degree of honesty and confidentiality
• Excellent understanding of Microsoft Office, particularly Outlook, Teams, PowerPoint, Word and Excel

Desirable:

• Experience of working within the not-for-profit environment
• Experience/understanding of working in the animal welfare and international sectors
• Experience working with complex organisational structures

Our offer includes

• Flexible working times with the option of partial remote work
• Workplace health and wellbeing initiatives
• PAWSdays: extra days off at the end of the year on top of your annual leave
• The yearly gross salary range for this position is £49,000 – £54,000 (full-time base) according to our internal compensation scheme.

Join our passionate team to make a difference for animals.

Apply with your CV in English and cover letter today (including your answer to the following points: why would you like to work at FOUR PAWS, what do you find the most important skills in managing an employee relations issue, and how do you imagine supporting managers who are not confident about their HR approach)

Application deadline: 16th January 2025 (in-person interviews planned for the 30th January 2025)

Please contact us if you require assistance applying to this position.

Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.

You may also have experience in the following: HR Advisor, Human Resources Advisor, HR Administrator, Human Resources Administrator, HR Assistant, Human Resources, etc
REF-218 688

We are seeking an enthusiastic and proactive self-starter to join our Fundraising Team as the 'Community Engagement Fundraiser - South'. In this role, you will be responsible for building strong relationships, growing our community presence on the ground, generating new fundraising leads, whilst stewarding current fundraisers through their DRWF fundraising journey.

The post holder will require experience and a good knowledge of community fundraising. The ability to deliver against a regional income target with energy and enthusiasm that will inspire supporters to go the extra mile with their fundraising efforts for DRWF.

You will be target driven, proactive, a determined self-starter and thrive on working with a range of fundraisers, encouraging them to choose DRWF as their preferred charity.

Key areas of responsibilities

To recruit, manage, develop and support an expanding network of supporters wishing to fundraise for Diabetes Research & Wellness Foundation (DRWF), in order to achieve agreed income and expenditure targets; whilst supporting other targeted deliverables for DRWF, such as Lottery, Regular Giving and Legacy Giving.

A full breakdown of the role can be found in the attached document.

How to apply:

Please send the following to: Tim Green, Head of Community Fundraising.

• Your CV (no more than three sides)
• A supporting statement (no more than two pages), explaining why you believe this position is a great fit for you and how your knowledge / experience align with the required criteria.

Closing Date: Friday 10th January 2025 (we will view applications throughout this period).

Interviews: W/C 20th January 2025.

The post-holder will play a key role in expanding housing opportunities by building and maintaining strong partnerships with landlords, housing providers, and other key stakeholders. Through these collaborations, the post holder will help increase access to affordable and secure housing, while contributing to the broader goal of ending homelessness within the community.
​​​​​​
​​​​​​​The position requires a proactive and compassionate approach to both housing management and community development, ensuring that tenants are supported and that the initiative’s housing impact continues to grow.
​​​​​​
Essential Criteria:

• CIH Level 4 qualification in Housing or degree in a related discipline (e.g., Housing, Property Management, Social Policy) OR A minimum of two years’ relevant experience in a housing-related role with a commitment to obtaining a CIH Level 4 qualification within an agreed timeframe.
• Demonstrate a detailed understanding of the operation and regulation of the private rented sector in Northern Ireland, including landlord responsibilities and tenant rights.
• Show a strong understanding of housing supply and availability in Northern Ireland, particularly in relation to social housing, the private rented sector, and people at risk of homelessness. Proven ability to build and maintain strong relationships with landlords, tenants, and other stakeholders.
• Hold a full, clean driving licence (or alternative means of travel if a disability prevents driving), as regular travel across Northern Ireland will be essential.

Desirable Criteria:

• A Level 5 or above CIH qualification in Housing or a postgraduate degree in a related field such as Property Management, Housing Policy, or Social Work.
• Previous experience working with individuals at risk of or transitioning out of homelessness, particularly in a supported housing or tenancy sustainment role.
• Familiarity with social housing allocation systems in Northern Ireland, including the Common Selection Scheme.
• Familiarity with housing or property management systems and strong IT skills for record-keeping and reporting.

​​​​​​​​​​​​​​Why work for the Simon Community?
We offer an extensive benefit package, including:

• Pension Plan
• Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
• Death in Service Benefit
• Generous Annual Leave Entitlement
• Learning and Development Opportunities
• Compassionate Culture
• Occupational Sick Pay
• Health & Wellbeing Initiatives
• Management Development Programmes
• Long Service Awards
• Blue Light Card Scheme.​​​​​​​​​​​​​​

​​​​​​​​​​​​​​Great Place to Work Accreditation
Achieving the Great Place to Work accreditation is a testament to our dedicated staff. As we celebrate, our commitment to continuous improvement remains steadfast. We pledge to foster a culture of ongoing enhancement, marked by recognition and appreciation. Moving forward, we are determined to make Simon Community an even better workplace. 

Are you passionate about challenging poverty and inequality? Do you have the ambition and drive to make a difference as a key senior leader at Toynbee Hall, a charity that for over 130 years has been the pioneer for social action and change, championing a fairer future for everyone in the heart of East London and beyond?

Most importantly, can you convince others of the value of our work, and secure the investment and support we need to help people and communities change their futures for the better?

If your answer is yes, Toynbee Hall is looking for an experienced, proactive Trusts and Grants Manager to join our diverse team.

This exciting role offers a superb opportunity for a dynamic fundraiser to lead and develop this crucial income stream. With exceptional relationship management and written skills, and proven experience of raising six-figure plus grants, you will manage strategic relationships with trusts, grant makers and statutory funders, maximising income to help combat the causes and impact of poverty – and to inspire the next generation of social activists

Key Responsibilities

Donor management

• Write tailored, inspirational applications and project reports addressing grant-making priorities or requirements as specified
• Create and maintain a schedule of approaches to new, lapsed, and existing funders; developing, writing, and delivering creative and engaging proposals in line with the objectives and criteria of each funder
• Work collaboratively across teams and areas of operation identifying new funding opportunities, reporting on impact and evaluation
• Develop and implement a programme and methodology of approaches to small, medium and large trusts
• Work toward an agreed annual work plan meeting targets and milestones; prioritising workload and planning activity.

Identifying funding opportunities to ensure that our charity broadens awareness of and funding for our vital work

• Identify and research a comprehensive pipeline of realistic funding opportunities including trusts and corporate foundations
• Maintain a broad knowledge of the organisation’s funding needs
• Liaise closely with senior managers and teams to plan and develop the strongest possible proposals
• Approach funders, develop and maintain new relationships and access new fundraising opportunities
• Regularly research new opportunities via cold trusts

Developing strong relationships with funders

• Develop and maintain stewardship plans to keep all funders engaged with the impact of their support, including managing visits
• Report to key funders on progress, expenditure, and future plans
• Working with delivery and management staff to ensure that funder objectives and monitoring requirements are met
• Maintain accurate records and information about funders on Raiser’s Edge NXT and in communication with the finance team
• Identify and initiate opportunities for funders to engage with Toynbee Hall beyond their funded project

Strategic

•  Plan and deliver individual fundraising projects; developing new fundraising ideas and engaging internal and external stakeholders to deliver them
• Work with Head of Fundraising to report and forecast progress against established targets for income, research, and relationship development
• Stay informed of developments and trends in fundraising by monitoring sector news and networking with appropriate organisations
• Work with Executive team and CEO (Chief Executive Officer) to leverage their contacts and expertise

Team responsibility

• Develop and maintain mutually supportive internal relationships with project teams, finance, monitoring and senior management
• Work in line with the Institute of Fundraising’s Code of Practice, Fundraising Regulator
  and GDPR, fulfilling any additional legal requirements related to this function of fundraising 

• Take responsibility for your personal development and seek out opportunities for support and development

Please download the full Job Description for more details.

Vacancy Reference Number:

CO/CEOO/UK-R1

Position Title:

Compliance Officer

Reports to:

CEO

Department:

CEO's Office

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£30,000 - £35,000.00 per annum (commensurate with experience)

Terms of Employment:

24-Months’ Fixed-Term Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 29th December 2024

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands is an international aid agency and NGO dedicated to providing humanitarian assistance, sustainable development, and education to communities in need worldwide. With a presence in over 40 countries, we strive to alleviate poverty, empower marginalised individuals, and respond to emergency situations with compassion and expertise.

Role Overview:

This is a new role, providing an opportunity to develop and evolve it. As Compliance Officer, you will be the Charity’s lead and expert on compliance with its external regulatory requirements and internal policies. Specifically, you will be responsible for managing and assuring compliance with legislative and regulatory requirements, including UK charity law, financial regulations, GDPR, safeguarding, and anti-money laundering regulations.

You will report directly to the CEO and provide advice and assistance to the Senior Management Team, as well as personnel across the Charity. The role focuses on advising, assisting, and supporting others while maintaining the authority and independence to ensure compliance.

Main Responsibilities:

• Develop and maintain a robust compliance programme that ensures adherence to internal and external policies, legal and regulatory requirements, and sector best practices.
• Work with various departments to maintain and implement compliance assurance across the Charity, ensuring that appropriate and reasonable measures are in place in line with legislative changes and sector best practices.
• Conduct regular audits, compliance reviews, and spot checks to identify risks, evaluate controls, and manage compliance risks, including investigations and reporting findings.
• Act as the main point of contact for external regulators, auditors, and clients, including the Charity Commission and the Fundraising Regulator.
• Manage the process of periodic audits as per the compliance framework, identifying actions for remediation and developing action plans to address risks.
• Ensure that policies and processes comply with all relevant legislation and regulations. Keep up-to-date with any legal and regulatory changes affecting the Charity's activities and provide advice and interpretation to Senior Management and relevant staff.
• Maintain and update the compliance register, tracking action points and following up on identified risks.
• Provide compliance training sessions to staff members, ensuring they understand how compliance relates to their roles and responsibilities.
• Prepare and present detailed compliance reports to senior management, the Finance and Audit Committee, and the Board of Trustees (BoT), highlighting key risks, issues, and recommendations for improvement.
• Foster a culture of ethical conduct and compliance within the organisation by promoting best practices.
• Be prepared to assist with additional tasks as required and modify the role as it develops.
• Inform management about charity laws changes. 
• To undertake (/progress towards undertaking) all tasks and duties in an effective, efficient, transparent, and wholly accountable manner.
• To undertake any reasonable responsibilities as required by line manager.
• To promote and adhere to all Muslim Hands’ Policies and Codes of Practices.
• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with other Fundraising activities from time-to-time, committing to partake in approximately Live-TV-Appeals during our peak periods

Work Context

· The post is based in Nottingham and will involve regular travel to overseas partner offices.

· The role requires adaptability to changing priorities, understanding the compliance needs of all parts of the Charity, and ensuring compliance assurance is met across the organisation.

Additional Responsibilities

• Attend in-house and external training courses, as agreed with the line manager.
• Practise and comply with all current policies and procedures, including GDPR.
• Undertake any reasonable tasks from time to time at the request of the line manager.

Autonomy and Decision Making

· The post holder will be responsible for their workload and outputs, working closely with the CEO. They must retain sufficient independence to report on compliance truthfully.

· The post holder must be able to work autonomously, displaying initiative, flexible thinking, and self-motivation. They must understand the Charity’s business model and ensure all related compliance areas are managed effectively.

Communications

The post holder will regularly engage with people across the organisation, including front-line operations staff, HQ staff, the Senior Management Team, and the CEO.

This Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Qualification:

Graduate, preferably in Project Management, Finance, or Business and Management, ideally with certifications in PRINCE 2, charity governance and compliance. Ideal candidate should have at least 4 years of relevant experience in the third sector.

Essential:

• Right to work in the UK
• DBS Certificate at suitable level / undertaking to cooperate to obtain a DBS Certificate at suitable level
• Good working knowledge of working in compliance.
• Knowledge of cyber security risks and other information security standards.
• Understanding data protection law, regulation and principles, audit and compliance to internal and regulatory standards.
• Experience liaising with external regulatory authorities.
• Proven ability to communicate complex ideas in simple, effective language.

Desirable

• Knowledge of charity sector.
• Fundraising / Governance/ Regulatory Charity Law and compliance.
• Experience in similar type of roles
• Experience in cross-functional roles.
• Experience leading cross-functional teams.

Deadline for applications is 29th December 2024 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Location: London (remote working within the UK is possible)

Hours: Full-Time or Part-Time (5 or 4 days per week)

Remuneration: £42,000 - £45,000 depending on experience 

Contract: We are recruiting for 2 roles Permanent & Fixed term (12 months)

Reports to: Grant Manager or Head of Grants 

About FILE

The Foundation for International Law for the Environment (FILE) was set up in 2018 to be the major philanthropic re-granter scaling up legal action globally to tackle the climate and the biodiversity crises.

We work as movement enablers, campaign strategists, and impact funders, using the law in pursuit of three interconnected system-level goals:

• Reducing net greenhouse gas emissions to protect the climate
• Safeguarding nature
• Delivering climate and environmental justice

We pursue these goals not just by supporting legal action directly. We believe in growing the strength of the climate and biodiversity legal movement globally, and in enabling people and movements to use legal action to shift narratives.

As movement enablers, campaign strategists, and impact funders, we at FILE do not ourselves bring litigation. As a regrantor, FILE is not an endowed foundation, but rather we engage in fundraising to secure resources to support our partners globally.

The Role

The Grants Coordinator will play a key role within the Grants Team, a growing team at FILE.  This role will work closely with the Grants Managers and Heads of Grants across key FILE portfolios to ensure that programmes and partnerships are delivered at pace and to schedule. Whilst initially this is largely an administrative role, it is an opportunity to gain an insight in the workings of an international philanthropic organisation focused on systemic change through partnerships with a variety of outstanding legal strategists and NGO partners.

As Grants Coordinator, you ensure the quality of FILE’s grant-making processes and provide support to the Grants Managers and Heads of Grants during the entire life cycle of a grant. As well as working closely with the Grants Team, you will be working together with all the relevant stakeholders at FILE, i.e., grantee partners and our colleagues in finance, legal strategy, impact & learning and operations.  

This is a unique opportunity to support world-leading non-profit partners in delivering strategic legal interventions to impact.  We are looking for a candidate who is excited at the prospect of working for a dynamic and fast-growing organisation with a mission to solve the climate crisis. 

Key Responsibilities

• Grant administration – support the internal processes of contracting, payment approvals and tracking financial disbursements. Lead on grantee communication regarding payments and reporting. 

• Ensure timelines and the approval process for grants and contracts run to schedule, ensuring all relevant information is presented to senior FILE team colleagues and decisions are documented. 

• Ensure grant data and documentation is up-to-date and filed appropriately, including input into FILE systems as required. 

• Perform data capture and maintain database records. Support the management of FILE’s key grants database, including supporting development and revision of database processes, structure and workflows. 

• Regular communication with applicants and grant holders, particularly when supporting the due diligence process for applicants. 

• Collaborate with the Grants Manager on annual planning, grants development, in-life grants management, pipeline planning and partnership building with partners. 

• Work up to managing and holding relationships with partners for a small number of grants. 

• Performance & outcome monitoring – support the Grants Manager to effectively monitor the progress and outcomes of projects and grants together with the Legal Strategy and Impact and Learning teams. This will include the scheduling of reporting requirements, and supporting the evaluation, impact and learning processes.

• Support other portfolio teams if required and time allows.

Key Competencies  

• Ability to work unsupervised, a motivated self-starter, with robust problem solving, administrative, multi-tasking skills and is good on follow-through.

• Excellent analytical and quantitative skills, with the ability to assimilate and digest large volumes of information. 

• Strong attention to detail and strong organisational and project management skills, with the ability to manage workload effectively and to work with changing priorities and time pressures. 

• Ability to occasionally adjust working hours to fit with multiple time zones as required. 

• Strong written and communication skills.  You will be able to present information in a compelling way through proposals, memos and PowerPoint presentations.

• Ability to communicate effectively with people from different cultures and backgrounds 

• Desire to contribute to new ideas and ways of working to develop improved models, processes and use of technology in grant-making.

• Outstanding partnership management skills, with the ability to support and establish highly collaborative internal and external partnerships.

• Experience with databases/grant-management or CRM systems highly desirable 

• Financial and budget management skills desirable but not necessary. 

• Ability in French and/or Spanish desirable but not necessary. 

About you

• Works unsupervised, with robust problem solving, administrative and multi-tasking skills
• Is good on follow-through – completes with consistency and to high standard
• Excellent analytical and quantitative skills, with the ability to assimilate and digest large volumes of information
• Strong attention to detail and strong organisational and project management skills
• Manages workload effectively and pivots around changing priorities and time pressures
• Strong written and communication skills
• Presents information in a compelling way through proposals, memos, and PowerPoint presentations.
• Communicates effectively with people from different cultures and backgrounds
• Contributes to new and innovative ways of working to develop improved models, processes, and use of technology in grant-making
• Outstanding relationship management skills, with the ability to support and establish highly collaborative internal and external partnerships
• Experience with databases/grant-management systems desirable but not necessary
• Financial and budget management skills desirable but not necessary
• A willingness to occasionally adjust working hours to fit with multiple time zones as required

Applications

We look forward to receiving your application. Please do ensure that your application details your interest in joining FILE, how your skills and experience match our vision for this position, and the contribution you think you could make to the our overall mission in this space.

This role is open for applications immediately, closing date 19 January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role so encourage you to submit your application at the earliest opportunity.

Therefore, if you are interested, please submit your application as early as possible.

Working for FILE

FILE is a collaborative community of like-minded individuals who are passionate about climate, nature, and justice. Together, we share knowledge and experience to support our mission.

Individuals are empowered to work as both part of a wider team and individually to make impactful change and deliver to a high standard. Roles here are ideally suited to those who are highly flexible and happy to change and grow in line with the ever-changing challenges of the Foundation – those who are willing to get stuck in and make an impact.

FILE is committed to challenging inequality, valuing diversity in all areas of life.  We firmly believe that we are strengthened by the diversity of our staff.  We actively work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive.

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

As Training and Storytelling Coordinator, you will play a vital role in supporting IMIX’s work to build skills and amplify the voices of people with lived experience of the immigration system. You will work on our London Storytellers Network, a community of spokespeople who share their journeys to influence policy and public narratives. You will be line managed by our Media and Storyteller Manager. 

In addition, you will help plan, organise, and deliver IMIX’s training and capacity-building programmes across the sector. This includes coordinating bespoke training sessions, managing logistics, producing newsletters, and supporting ambassador and peer-learning programmes. 

We are looking for someone who is highly organised, people-focused, and motivated to make a difference. This role is an excellent opportunity to develop skills in project management, training delivery, and communications within a supportive and collaborative team. 

The Opportunity   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   

The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Contract Type: Fixed Term, 12 months.

1. Achieving Results 

• Organising, supporting and delivering skills sessions, partner events, university trips, both in person and virtually across SMF cities and other parts of the UK. 
• Coordinating logistics for virtual and in-person events, including content creation, securing venues and speakers, producing webinars and video calls, advertising events, collating attendee lists and compiling feedback/evaluation 
• Coordinating logistics of 6F/S5-6 and undergraduate internships, including but not limited to, internship advertising and student selection, liaising with students and employers throughout internship delivery, and compiling student feedback/evaluation 
• Collaborating with SMF STAR Support partners to support the young people on our programme in their applications for internships and graduate roles 
• Assisting with the organisation and delivery of in-person residential programmes for students from across the country 
• Creating digital resources and supporting services that help APP students with university applications and internship and career opportunities 
• Staying on site (day and overnight visits) for residential programmes and/or university visits when the need arises 
• Support the running of the Social Mobility Foundation’s Mentoring Programme, including but not limited to, mentor recruitment, student and mentor matching and monitoring the relationship of participants and their mentors in assigned sectors 
• Building relationships with schools and employers to promote and gain support for SMF’s programmes, including visiting and presenting in schools in the coordinator’s region and engaging virtually with schools and employers across the UK 
• Marking student applications to the Aspiring Professionals Programme and onboarding students across the UK 

2. Self-management 

• Taking a problem-solving approach to the role, escalating issues as needed 
• Managing work across a range of areas simultaneously 
• Developing a strong understanding of the SMF’s work and social mobility across the UK, demonstrating SMF values in all work 
• Using initiative to ensure effective liaison between the SMF and its student participants and target schools and colleges  
• Using initiative to ensure effective liaison between the SMF and its employer partners 

3. Delivering Excellence 

• Maintaining excellent monitoring, evaluation and tracking procedures for student progress and the effectiveness of activities and events; compiling reports as required   
• Undertaking all relevant activities to ensure all stakeholder relationships are well maintained, including meetings and email/letter correspondence, general admin tasks, and the resolution of any complaints 

4. Collaboration 

• Primary point of contact with students across the UK 
• Maintaining shared inboxes across teams within the SMF 
• Supporting the Impact and Strategy Team with programme pilots, as and when necessary 
• Other duties, as required by the management team, to assist the operation of the SMF’s activities   

Person Specification

• Excellent interpersonal and communication skills   
• Strong administration skills and confidence with using IT 
• Confidence in preparing and delivering presentations in face-to-face and virtual settings 
• Experience of relationship management and/or customer service 
• Excellent attention to detail when undertaking tasks 
• Ability to work as part of a small team 
• Hard-working and efficient 
• Self-starter with ability to prioritise tasks, take initiative and work independently 
• Ability to adapt to new situations as they arise, and problem solve effectively 
• Committed to the aims of the charity 

We value ability and potential more than specific experience, and we are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage applications from people from low socio-economic backgrounds, from people who are care-experienced, and from people who are Black, Asian or of minoritised ethnicity.   

Benefits

• 25 days annual leave pro rata’d, plus bank holidays.
• Time off in lieu for work outside contractual hours.
• 5% employer pension contribution after a satisfactory completion of a three-month probation period.
• Flexible working hours.   

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59, Monday 13th January 2025.
 

• A letter outlining your suitability for the post along with specific examples from past experience. Please ensure a contact number is included.  
• A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum) 

Please note that generic applications and CV’s will not be considered. 
 

Interviews: First round interviews will take place from 20th January 2025. Interview candidates may be asked to complete online tests; this will be arranged after interview. 

We’re looking for someone special to lead our Kitchen Club programme, supporting families with children under 5 in temporary accommodation. If you’re passionate about food, families and fairness, with the right skills and experience, then we’d love to hear from you!

At Kitchen Club, families with pre-school children work together to make a healthy lunch alongside activities to support children's learning and development. We aim to support families by improving outcomes in five key areas:

· Nutrition

· The home learning environment

· Mental wellbeing

· Social connection

· Access to information & support

With management responsibility for up to 8 part-time staff, this is a crucial role within our small but growing organisation, combining team leadership with hands-on support for session delivery, including helping with the washing up if that’s what is needed!

We work with families who face a range of significant challenges, including low income, trauma, and inadequate housing. An important aspect of this job is working closely with the delivery team to understand and respond to individual and group needs. The Programme Manager is responsible for ensuring that families have access to the right kind of support, both within sessions, and from external organisations, from food banks to Family Hubs.  

Since 2014, we’ve been working to make Kitchen Club more effective and establish a clear model for what ‘good’ looks like. The Kitchen Club Programme Manager will play a key role in continuing to drive improvement. We’re looking for someone who is ambitious about what can be achieved within our existing frameworks, but who is also able to contribute new ideas to enhance reach and impact, working closely with the Chief Executive to take our work to the next level.

Whoever joins our small but committed team will have the opportunity to make a vital difference for families who face significant and complex challenges.

Summary of key responsibilities

· Lead and support a diverse team of staff and volunteers to deliver high quality Kitchen Club sessions across up to 6 settings per week

· Ensure processes to recruit new families are effective, including outreach and referrals-in

· Liaise with senior contacts in key partner organisations

· Represent the Parent Club CIO, and the interests of Kitchen Club families, in policy and practice forums in Hackney and more widely

· Work with the Chief Executive and trustees to develop the 5-year strategic plan

About you

The successful candidate will have a proven track record as a manager, with the ability to lead a diverse team of thoughtful, reflective practitioners. You may have a background in community work, early years, parenting support, psychological support services, or community food projects. Above all, you will be committed to delivering positive outcomes for disadvantaged families with young children.

We particularly encourage applications from people with knowledge and understanding of the diverse communities in Hackney and Haringey, and who speak languages used within them. Those with lived experience of bringing up children in challenging circumstances are also particularly welcome to apply.