Operation manager volunteer roles in manchester

BECOME A BLUE SMILE TRUSTEE

As a trustee you will be able to use your passion for children’s mental health; your experience and knowledge to guide our strategy and vision for the future.

Blue Smile's mission is to transform the mental health and life chances of Cambridgeshire children through arts-based therapies, supporting over 200 children a week in the region providing one-to-one therapy and groupwork. We work in particular, in accordance with our charitable aims, with those who face disadvantage or deprivation.

We are seeking new Trustees to join our Board to help us achieve our mission.

Effective governance is key to the continued success and sustainability of our charity. As a trustee you will be able to use your passion for children’s mental health; your experience and knowledge to guide our strategy and vision for the future.

Our Board of Trustees is particularly looking to welcome new trustees with experience in the areas of fundraising, education (primary) and the small charity sector. However, we very much welcome people with a diverse range of backgrounds, skills and lived experience who would like to contribute to the success of our work.

As a trustee, you will receive training to carry out your role, have opportunities to represent Blue Smile in the community, and be part of a supportive and welcoming board. Being a trustee gives you the chance to gain experience in strategic planning, develop skills in new areas, and add significant value to a thriving charity.

Commitment

The Board of Trustees meets six times a year; usually on a weekday evening.

Trustees can also be involved in the work of sub-committees and will meet for a strategy planning session annually.

Location

Board meetings take place online; however, we would welcome visits to our head office in Cambridge.

We would be particularly interested to hear from you if you live or work in the Peterborough and Fenland area of the county.

Remuneration

This is a voluntary position, but reasonable expenses are reimbursed.

We are committed to a diversity of voices in our organisation. We welcome applications from all backgrounds.  We would encourage younger people to consider applying – you do not need to have held a trustee or similar role before. We would also like to hear from you if you are from under-represented groups at Blue Smile such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability, or if you have experience of child and family statutory services in your own personal life.

EGFR Positive UK (EGFR+UK) is a patient-driven charity committed to providing information and support for EGFR+ non-small cell lung cancer (EGFR+ NSCLC) patients and their families.

We deliver innovative national projects and work with stakeholders to raise awareness of mutation driven non-smoking lung cancer, support patients and their loved ones and advocate for consistent, high-quality treatment across the UK.

Our vision is that by supporting our members and driving research and advocacy we will raise awareness of EGFR+NSCLC and end the stigma associated with lung cancer. Anyone with lungs can get lung cancer – young or old, smoker or never-smoker.

Overview of the role

The fundamental purpose of EGFR+UK is to offer support to patients, their families and carers. The Chair will ensure that all the Charity’s activities uphold and enhance this aspiration.

The Chair will lead the board in its responsibility for managing the business affairs of EGFR+UK in setting policy, monitoring performance, exercising financial control and managing risk.

The Chair also takes the lead in promoting the Charity to the wider world and ensures that it influences decisions made in relation to the research, diagnosis and treatment of EGFR+ NSCLC in the UK.

Whilst setting the tone for the culture of the board, the role of the Chair is to nudge the board forward on difficult, complex decisions. The Chair must enable the wisdom in the room to be heard –while synthesising views and outlining the direction of travel. They will bring a high degree of emotional intelligence, diplomacy, and soft power. They must also possess sound judgement, courage, resilience and act as wise counsel. Keeping an ear to the ground and using the time between meetings to influence, nudge or cajole.

What Type of Person Should You Be?

We’re looking for someone who brings:

• Proven experience chairing boards, committees or senior leadership teams

• Strong strategic thinking, able to set direction and “see the bigger picture”

• Sound judgement, courage, resilience and the ability to work through complex decisions

• Emotional intelligence and excellent facilitation skills, enabling all voices to be heard

• Clear, confident communication, with the ability to influence and build consensus

• Curiosity and interest in EGFR+ NSCLC, and a commitment to reducing stigma

• A proactive, outcome-focused approach, with a track record of getting things done

How to Apply

If you’re motivated by impactful advocacy work and want to help shape the future for EGFR+ patients and families, we encourage you to apply.

Please read and complete the recruitment pack and equal opportunities form (PDF or Word version) and return it to us by Friday 28 November 2025.

Interviews will be held week commencing 8th December 2025.

We are currently looking for a new Digital Fundraising Trustee who can use their skills to support our growing charity. We need someone with relevant fundraising experience who thrives as part of a dynamic group of Trustees, who is willing to champion the charity and who values seeing the impact that our work can make

The Digital Fundraising Trustee will participate in all areas of the charity’s governance with a special interest in the fundraising implications of the strategy, governance and support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we implement our new 5-year strategy for 2025-2030.

The Link to apply is listed in the attached Recruitment Pack or can be accessed via the Redirect to recruiter button.

We’re looking for organised, reliable people to help keep our programmes running smoothly behind the scenes and on the ground. 

As a Programme Support Volunteer, you’ll help with the coordination and delivery of our community projects and activities. You’ll assist with planning, preparation, data collection and general support across our programmes to ensure everything runs efficiently and participants have a positive experience.

This is a varied and rewarding role for anyone who enjoys helping things run well and being part of a supportive, community-focused team.

What You’ll Be Doing

• Supporting the planning and coordination of programme activities and events
• Helping prepare materials, resources and schedules before sessions
• Assisting with registration, attendance and record-keeping
• Collecting feedback and evaluation data to support monitoring and reporting
• Communicating with participants, volunteers and staff to share updates
• Providing general administrative and logistical support as needed

Skills and Qualities We’re Looking For

• Good organisational and communication skills
• Teamwork and reliability
• Basic computer skills (Microsoft Office or Google Workspace)
• Attention to detail and accuracy when handling information
• Flexible and adaptable approach to changing needs
• Respect for confidentiality and safeguarding principles

What You’ll Gain

• Experience supporting the delivery of community projects and events
• Opportunities to develop coordination, communication and admin skills
• Insight into how charities plan, monitor and evaluate programmes
• The satisfaction of helping projects run smoothly and effectively

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Senior Web Developer to join ADC.

Main purpose of job: Develop and maintain the ADC website

Division: Operations

Department: Marketing & Communications

Position reports to: Head of Marketing & Communications

Who reports to this position: N/A

Main Duties and Responsibilities
 

· Develop responsive and adaptive website, ensuring optimization for mobile devices and cross-browser compatibility

· Work closely with web designers to match visual design intent and to perfect site aesthetics

· Ensure website meets usability and accessibility web standards

· Test and improve website functionality and performance over time

· Put in place a robust backup and recovery procedure

Knowledge, Skills and Experience

Essential
 

· 3+ years experience as a Senior Web Developer

· Excellent knowledge of WordPress, HTML, CSS and JavaScript

· A keen eye for design and detail, and passion for building modern and elegant websites powered by WordPress

· A strong understanding of optimisation for mobile devices, cross-browser compatibility, responsive web design, and general web functions and standards

· Good experience building website pages from scratch in WordPress

· Ability to work both with autonomy and as part of a team

· Available to volunteer at least 7-10 hours a week

· Ability to actively take initiative and help set things up in a start-up environment

· Ability to actively seek and give input in a collaborative team environment

· A committed team player with good communication skills.

Desirable
· Experience working in an early stage star-tup and gone through a scaling phase

· Passion for the start-up life and comfortable in a role with a little ambiguity

What ADC offers you:

• Free training and learning opportunities
• An opportunity to build your work experience within the field of web development
• An opportunity to be part of a team that is changing lives in Africa
• We provide work references

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment(at)africandevelopmentchoices(dot)org.

We are looking to appoint a trustee with experience in Finance to oversee our finance functions, providing advice, scrutiny and support to the charity and to be the Chair of our Governance, Audit & Risk Committee (GAR) 

1851 TRUST – SPORT INSPIRED LEARNING  

We use the power of sport to inspire and empower the next generation. At the 1851 Trust, we believe every young person, has the potential to shape the future. Founded by Sir Ben Ainslie, our mission is to transform how young people connect with the world around them, helping them see themselves in it and thrive. 
 

Through our free to access education programme, STEM Crew, we bring science, sustainability, and innovation to life using the real-world context of high-performance sport. These sport-inspired resources are used in over 40% of UK secondary schools, helping teachers unlock potential, build confidence, and spark ambition in STEM, green skills, and maritime careers. 
 

Our work is driven by belief in young people’s potential, we focus on removing barriers to education and opportunity, as we aim to level the playing field and help all young people, particularly those from underserved communities to see that they belong in the world of STEM. 

About YAUK

We are a not-for-profit organisation passionate about improving the lives of young people across the UK and believe that every young person should have the opportunity to succeed regardless of their background or circumstances.

Our work involves using up-and-coming research and advocacy to address issues affecting young people, such as climate change, unemployment and skills training, and inclusion and diversity. We are firmly committed to improving young people's lives and believe that our unique and successful approach to achieving our vision will change lives for the better.

Please note that this is a VOLUNTEER role.

Responsibilities may include

• To complete research tasks in line with timelines and agreed deadlines

• To help plan, write, edit and proofread reports, literature reviews and related writings

• To work alongside others in managing a workload, and actively communication 

• To analyse and interpret research data (mainly qualitative, secondary data analysis)

• To support and be accountable to the senior researcher 

• To assist in the design and planning of projects and research work

• To follow ethical guidelines

Requirements: 

• To have knowledge on children’s human rights in the UK and other related areas

• To have experience as a Research Assistant or Researcher or equivalent role in related areas

• Experience in qualitative research methods and secondary data analysis, quantitative experience a plus

• To be able to work well as part of a team and independently

​Benefits

• This is a UK based 100% fully remote and flexible role

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

Why volunteer with us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our staff and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations. 

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organisation, enhance your skills, and gain valuable experience to help you begin your career in Research as we endeavour to grow our organisation and continue to make positive changes to the lives of young people. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

Digital Trustee

Main responsibilities 

• Provide thought leadership on the role of digital in Easing Anxieties’ fundraising, marketing, communications, and help build and implement this vision.

• Highlight the opportunities and the risks of digital, in terms of our strategy in general, and in reference to [project name] in particular.

• Translate the risks and opportunities of digital for other trustees, to enable the board as a whole to engage in an informed way.

• Take the lead in evaluating proposals for the future of Easing Anxieties for the board.

• Provide strategic oversight of Easing Anxieties implementation.

• Champion the use of data in board discussions, and in driving the delivery and improvement of marketing/communications.

• Contribute to the work of [sub committee / working party].

• Draw on your networks to support our work.

• Help ensure that the executive / operations teams have the digital capabilities that they need to implement the strategy.

Qualities of a digital trustee

• Successful track record in digital marketing as a media consultant.

• Demonstrable and practical experience of social media dn digital media management..

• Experience of current agile project management practices, open source, cloud platforms and digital services.

• Ability to work as part of a team and willingness to take collective responsibility for the governance of our charity.

• Ability to work at a strategic level whilst understanding the detail and complexities of delivery, and the influencing skills needed to bring staff and stakeholders along with plans.

• Strong communicator – willing and able to help the board understand digital. 

• Ability to analyse risks and opportunities, and take a balanced approach to both.

• Extensive networks, and a willingness to draw on contacts as appropriate.

• Long-term commitment to Easing Anxieites..

In addition to the above, the Digital trustee has the same responsibilities and qualities as all trustees:

Responsibilities of all trustees

• Support and provide advice on [charity name]’s purpose, vision, goals and activities. 

• Approve operational strategies and policies, and monitor and evaluate their implementation.

• Oversee Easing Anxieites’ financial plans and budgets and monitor and evaluate progress. 

• Ensure the effective and efficient administration of the organisation.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve [charity name]’s financial statements.

• Provide support and challenge to [charity name]’s CEO in the exercise of their delegated authority and affairs.

• Keep abreast of changes in [charity name]’s operating environment.

•  Contribute to regular reviews of [charity name]’s own governance.

• Attend Board meetings, adequately prepared to contribute to  discussions.

• Use independent judgment, acting legally and in good faith to promote and protect Easing Anxieites’ interests, to the exclusion of their own personal and/or any third party  interests.

• Contribute to the broader promotion of [charity name]’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

 Essential qualities and attributes of all trustees

• Willingness and ability to understand and accept their responsibilities and liabilities as  trustees and to act in the best interests of the organisation.

• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.

• Effective communication skills and willingness to participate actively in discussion. 

• A strong personal commitment to equity, diversity and inclusion.

• Enthusiasm for our vision and mission.

• Willingness to lead according to our values Easing Anxieites. 

• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

Terms of appointment

Terms of office

• Trustees are appointed for a [2] year term of office, renewal for [2] further terms to a maximum of [10] years.

• This is a voluntary position, but reasonable expenses will be reimbursed.

Time commitment

• Attending [4] Board meetings annually. Currently meetings are held remotely.

• You will be a member of a sub-committee which will meet [6] times in a year.

Role Description

We are seeking dedicated innovative thinkers, event superstar planners, and fundraising heroes to join our Events & Fundraising Team at Emerge Worldwide. Our goal is to develop impactful events that generate essential support to protect children and young people from sexual exploitation.

The role will:

• Design and deliver memorable events
• Engage local communities and sponsors
• Promote our mission broadly
• Raise life-changing transformative funds

Your expertise and ideas can help us make an impactful difference to lives.

Join us and contribute to the protection of vulnerable children, young people and women.

What are we looking for?

We’re seeking volunteers with experience in Events - designing, researching, planning, delivery, and Community Engagement. We are also seeking volunteers who have fundraising experience including working around sponsorship. 

We are looking for volunteers who have:

● Experience in planning successful events and activities.

● Experience of fundraising in the charity sector is desirable but not essential.

● Reliable, organised with good timekeeping.

● Able to work independently and proactively as well as in a team.

● Clear and confident in communication.

● Excellent working knowledge and comprehension of written English.

What you will gain:

By volunteering with us, you’ll experience the profound impact of helping communities, be part of a movement changing lives across the UK, gain experience in advocacy, and work with a team passionate about protecting children, young people and women against exploitation and trafficking.

Impact of Role

1. Fuelling the Mission

• Every event organised and every pound raised goes directly towards programmes that protect and empower vulnerable children and women.
• Volunteers help generate the funds that allow Emerge Worldwide to deliver training in schools, create resources, and support awareness campaigns.

2. Expanding Reach & Awareness

• Events are not just about money — they also raise the charity’s visibility and influence.
• By helping to plan and run events, volunteers spread the message of exploitation prevention to a wider audience, attracting new supporters and partners.

3. Building Community & Partnerships

• Volunteers help bring people together through fundraising dinners, charity runs, community fairs, and awareness campaigns.
• These events build a sense of shared purpose and create lasting relationships with donors, schools, businesses, and local communities.

4. Creating Memorable Experiences

• With creativity and enthusiasm, volunteers help design fun, inspiring, and impactful events that engage people’s hearts.
• These experiences encourage people to give generously and stay connected to the cause long-term.

5. Sustaining the Charity’s Growth

• By contributing to fundraising targets, volunteers ensure Emerge Worldwide can expand its projects, train more schools, produce more resources, and campaign for systemic change.
• This means their behind-the-scenes efforts translate into life-changing impact for survivors and prevention for those at risk.

We are a welcoming team, dedicated to creating a positive and engaging volunteer experience where you’ll feel valued, inspired, and empowered to bring your ideas to life.

Please note that we will request references, and a DBS check will be required due to the nature of our work.

We currently have a vacancy for a Trustee on the Board of the Mosaic Learning Trust, based in Standish, Wigan.

Our Trust comprises three schools across Wigan and Lancashire. We’re looking for someone passionate about making a genuine difference to children’s education and school experience.

Our Board brings together professionals from a wide range of backgrounds – whether your expertise lies in Human Resources, Marketing, Legal Services, Community Engagement, or another sector, your skills could help shape the future of our schools and improve outcomes for all our students. Prior experience in education isn’t necessary, as we provide full training and support.

This is a voluntary role, and we welcome interest from anyone who feels they have the skills and time to contribute. Being a Trustee is both rewarding and impactful – it’s a meaningful way to give back to the local community while developing valuable board-level experience.

We’re looking for detail-orientated, proactive people who’d like to use their research or writing skills to help strengthen our funding applications and impact reporting.

As a Research and Bid Support Volunteer, you’ll help identify funding opportunities, gather data and evidence, and support the preparation of grant proposals. You’ll also assist with compiling feedback and monitoring information that helps us demonstrate the difference our work makes.

This role is ideal for someone who enjoys research, analysis and writing and wants to gain experience in how charities develop projects and secure funding.

What You’ll Be Doing

• Researching grant opportunities that align with our programmes and priorities
• Helping gather data, statistics and community evidence to support funding applications
• Reviewing funder guidelines and eligibility criteria
• Assisting with drafting or formatting sections of funding proposals
• Collecting quotes, case studies and outcomes to demonstrate impact
• Supporting report preparation and data organisation for monitoring and evaluation

Skills and Qualities We’re Looking For

• Strong written and research skills
• Attention to detail and ability to analyse information clearly
• Organised and methodical approach to work
• Confidence using digital tools and online databases
• Interest in community development, funding or project design
• Discretion when handling sensitive or confidential information

What You’ll Gain

• Experience contributing to real funding applications and impact reporting
• Insight into charity fundraising, project development and evaluation
• Opportunities to build research, analysis and writing skills
• The satisfaction of supporting projects that bring lasting community benefits

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Whether you’re a jobseeker interested in a career in construction or woodwork, a student or recent college graduate seeking experience, or just someone with spare time on your hands, wanting to do something positive and meet new people, volunteering with the Touch Wood project at EMERGE 3Rs may be just the ticket!

Touch Wood is a wood recycling and upcycling initiative, which collects surplus and waste wood and timber and gives it a new lease of life, preventing it from being burned, chipped, or dumped in landfill.

KEY RESPONSIBILITIES

* Preparing wood for resale

* Assisting with the construction of wooden products, from small household items to pieces of furniture

Our Touch Wood volunteers are able to gain skills in practical woodworking, as we offer hands-on experience of working with reclaimed timber; from making basic lumber products ready for resale, through to assisting with the creation of bespoke items, such as kitchen equipment and home and garden furniture.

Full training in woodworking and health and safety is provided, along with Personal Protection Equipment.

The UK generates around 5 million tonnes of wood waste every year, but less than 1% is reused. Touch Wood rescues waste timber that would otherwise be landfilled or turned into woodchip; creating jobs and training opportunities for disadvantaged local people at the same time. We collect from construction sites, industrial estates and other commercial sources, reclaiming everything from pallets to indoor cycle tracks – you name it, we take it! Anything we can’t reuse is locally recycled, so nothing goes to waste. This reduces the carbon emissions associated with disposing of waste wood, offers cost savings for DIY enthusiasts, and provides training and job potential to volunteers in the workshop. Some of the timber we work with comes from high profile sources, including the entire track of the Manchester Velodrome cycling centre and wood removed in the recent refurbishment of Manchester’s historic Town Hall!

Our skilled team of staff and volunteers often use reclaimed timber to create beautiful and practical products, such as home and garden furniture. We regularly create bespoke pieces to order; some of it for famous clients like Olympic cycling champions Jason and Laura Kenny, for whom we made a table from the Manchester Velodrome track.

Please be advised that our volunteers require a fair level of physical fitness and manual dexterity as the role is entirely practical.

Our Touch Wood workshop and wood store is open Mon-Fri, 8.30am - 4pm.
We occupy a unit at Maynard House, inside New Smithfield Market, in Openshaw, North Manchester, which is accessed from the main entrance on Whitworth Street East (off Ashton Old Road). The site is served well by buses, and we have free parking onsite, as well as secure storage racks for pushbikes.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Make a difference in Kent by joining our team of trustees!

Kent Community Foundation (KCF) is looking for individuals to join our Board of Trustees who have a real passion for our county and want to make a demonstrable difference to the lives of people in our communities.

KCF is a professional grant-maker and local philanthropy advisor for Kent and Medway. We have been established for 24 years; distributing more than £60 million in grants to voluntary sector organisations across the county; supporting small charities to be sustainable and successful, and helping major donors maximise the impact of their donations.

Trustees are the volunteers who lead charities and decide how they are run; setting strategic plans, monitoring the performance, impact and sustainability of the charity and overseeing its governance. People of any age and background can be a trustee, and we're looking for people with specific experience to help us support communities in Kent. We are particularly interested in applications from people who are typically under-represented on trustee boards.

We have a comprehensive trustee induction programme, so if you have never been a trustee or on a board before, we will ensure you have all the knowledge and support you need.

Trustee: Desirable skills

We are looking for applicants to have one or more of the following:

· Lived experience of the communities we work with and the issues which arise in our county

· Experience of grant making; either as a philanthropist, grant maker or grant applicant

· Experience in working with or within social enterprises

· Experience in communications and PR

· A background in socio/economics, or connections with education in that field

· Knowledge of, and experience in promoting diversity, equality and inclusion

· Professional experience or active interest in technology, digital communications and AI

· Long term connections and networks with any of our stakeholder groups in Kent; such as philanthropists, businesses  owners, key voluntary sector influencers

We hope to recruit up to three new trustees with different experience to offer, who can give some of their time and expertise to help KCF continue to grow and develop. We have four in-person Board meetings a year, and trustees also sit on at least one of our sub-committees, which meet two to four times a year (often remotely). There are also occasional events trustees are invited to attend to promote and engage with our work.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.