Operation Assistant Jobs

Background 
 
Brixton House is an award-winning modern arts venue in the heart of Brixton. Our arts programme reflects the rich and authentic storytelling of local and international diverse communities and champions innovative and creative entrepreneurial perspectives. 

Our vision is to empower our undervalued, unheard, and excluded communities through our creative and cultural spaces. 
 
Our mission is to present and collaborate with voices and perspectives not currently centered in mainstream funded culture. We focus on theatrical stories told through theatre and multiple other art forms. We are committed to and representative of Brixton, and a place where the lively and diverse communities who live, work and visit this place, come together to engage with culture and build community.
 
We live by our values, and they are at the core of everything we do:

- Enterprising 

We are a strong creative enterprise providing security and stability for creative freedom to be realised.

- Welcoming  

We will remain connected to our communities and treat everyone with kindness and respect; Brixton House is their home from home

- Nurturing 

We foster a caring and compassionate environment that inspires to be and give their best.

- Radical  

We encourage people to be authentic, affirm their rights, be critical, bold, resolute and determined.

- Celebratory

We embody a spirit of hope.

- Collaborative  

We will establish an integrated hub of creative spaces, performances, training, business ventures, and jobs for the local community and beyond.
 
We here at Brixton House believe in the power of stories and how it can transform and enrich our lives through the magic of theatre.

Our aim is to encourage children, young people, young adults, adults, our elders, families, artists, and communities to engage, create, learn, experiment, play and be the future storytellers.

Role & Responsibilities

The Event Sales Manager is the main contact for all hires enquiries about our fantastic 7 studio spaces, 2 theatres and café Bar.

The Event Sales Manager is responsible for driving sales, managing client relationships, supervising the event planning process.

No one day is the same at Brixton House. The versatility of the building enable us to host a wide range of events such as Meetings, Screenings, Conferences, Music Gigs and Book Launches.
 
Sales

- Achieve monthly sales targets
- Secure returning hire bookings
- Create and implement sales strategies
- Look at upselling opportunities across the venue including food and beverage packages
- Develop contacts with relevant cultural, commercial and social markets to increase sales opportunities – especially locally 
- To answer all enquiries in a timely manner with accurate information 
- Proactively source new business with the ability to strategically convert to sales
- Raise quotes, and issue contracts 
- Liaise with the Finance department to raise invoices and credit notes
- Liaise with other internal departments as necessary to deliver an excellent quality of service both for the client and Brixton House
- Liaise and build relationships with the Marketing, Operations and Technical departments, encouraging collaborative work
- Develop and deliver any related marketing assets with the Marketing team (eg updating the website, sales driven photography etc)

 
Management and Delivery

- Conduct tours of Brixton House, taking details of client’s requirements and responding with bespoke details as required 
- Lead in the advancing of Events and Hires 
- Book the spaces using Brixton House booking system, YesPlan, attending planning meetings as required and finding solutions to any possible clashes in delivery 
- Keep the booking platform up-to-date and raise any clashes with relevant teams
- Create Events sheets in a timely manner and distribute it to relevant teams
- Assist in all aspects of the day to day running of the department and Events and Hires
- Accommodate early get-ins and/or late nights for events and acting as onsite Event Manager during out of office hours
- Manage and resolve client’s complaints with a high standard of customer service care

 
Reporting

- Track enquiries to identify trends and understand Brixton House’s potential in terms of conversion rates, income opportunity and weekly conversion rates
- Schedule internal debriefs after events with relevant departments
- Complete monthly hires income reconciliation
- Report to the Senior Leadership and Executive Leadership team as required

 
Who are we looking for?

- Minimum of 2 years of extensive experience managing corporate and private events at a large, multi-space venue
- Evidence of hitting set targets and ability to adapt depending on income variances 
- Successful track record of handling diverse event requirements, deliver successful outcomes and the ability to achieve set KPI’s
- understand the complexities of delivering events within a busy event and/or entertainment venue
- To have a good working knowledge of lighting, PA, rigging and staging systems
- A confident and professional communication style, complemented by excellent interpersonal skills 
- Strong teamwork skills while also being self-motivated and capable of working independently when required
- Proficient in IT tools such as MS Office, including Word, Excel, and other relevant software applications
- Exceptional attention to detail and strong numerical skills
- Diplomacy and tact dealing with a broad range of clients 
- Comprehensive knowledge of the cultural landscape of London

HOW TO APPLY?

Please note that applications can only be considered if they are submitted through this Online Recruitment System, and returned by the closing date. The closing date for this position is Monday, the 9th December 2024 at 9am. 

During the application process, we will ask you to:
1. Upload a current CV detailing a maximum of 10 years of work history, if applicable.
2. Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max).

Interviews will take place week commencing 16th December 2024 (times TBC).
Preferred start date Monday 6th January 2025.
 
Should you have any access requirements in applying for this role please contact us.

PLEASE NOTE
 
THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED.  THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT.

Basic Terms & Conditions
 
Place of work will be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL. 

The Company operates an auto-enrolment pension scheme. The company will contribute up to 4% if matched by the employee. 22 days holiday per year, rising by one day per year up to a maximum of 25, in addition to public and bank holidays and TOIL.

REF-218 074