Office Support Jobs

£57,545 per annum

37.5 hours per week

Putney Office / Hybrid working

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

About the Role

To provide overall leadership on the strategic development and income by ensuring the organisational support services are enabled through: tendering activity, project management, fundraising, and achieving placement targets.

St Christopher’s Academy

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. 

Applicants should have

• Education to A level standard, or equivalent.
• Previous sector or relevant experience within a similar environment where the customer is a public body.
• Experienced selling & promoting spot purchase fostering, children’s residential, leaving care & supported accommodation.
• People Management experience and working collaboratively with key stakeholders.
• Strong business plan, tenders and bids writing skills.
• Ability to build effective working relationships with commissioners and deliver effective presentations.
• Analytical skills - the ability to analyse financial & statistical data to inform decision-making.

What you should expect from us

• £57,545 per annum.
• Annual salary review based on performance.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

Closing date: 11th August 2024

Interview date: 21st and 28th August 2024

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

We are looking to recruit an Assistant Designer to join our team based in London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £29,500 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Assistant Designer role:

The Assistant Designer will support the Exhibitions and Interpretation department to develop and deliver graphic design across the Museum, working closely with the Designer. They will design both permanent and temporary exhibition graphics, as well as designing wayfinding signage for the Museum sites and supporting wider Museum departments with design requests, such as events marketing materials.

The Assistant Designer will support the delivery of the Museum’s Midlands Development Programme, developing and delivering graphic design for exhibition updates and wayfinding graphics, as well as supporting co-creation activities with local communities.

Key responsibilities of our Assistant Designer include:

• Designing and managing production of exhibition graphics, wayfinding and signage at both Museum sites, including permanent and temporary exhibitions 3
• Supporting Museum departments with graphic design production as required, working closely with the Communications and Marketing, Retail, Learning and Engagement, Visitor Experience and Development teams
• Responding to graphic design helpdesk requests in a timely manner
• Ensuring signage at both public sites is up to date, liaising with the Visitor Experience teams
• Upholding the Museum Style Guide in all graphic design • To ensure that graphic design is accessible for all visitors
• Ensuring all projects are delivered within agreed budgets to defined deadlines to the highest quality standards of display and interpretation
• Testing new ideas and ways of engaging wider audiences with Museum stories and collections through innovative graphic design

What we are looking for in our Assistant Designer:

• Educated to degree level or equivalent experience in graphic design
• Knowledge of Microsoft Office, Adobe Creative Suite and other 3D and 2D design software
• Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team members
• Uses experience and knowledge of standard practices, procedures or customs to evaluate problems and make appropriate decisions/provide appropriate advice
• Is able to organise own activities to deliver to expected standards and targets.
• Demonstrates pro-activity in seeking opportunities to develop skills, knowledge and experience within own area
• Understands the Museum’s purpose, vision and strategic objectives, and how their own role, their team and other teams within the Museum, supports their achievement.

 Closing date for applications: 11 August 2024

 Interviews will take place on: 21 August 2024

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you!

We have an exciting opportunity for a Volunteering Executive to join our team based in Gilwell Park or Home based. 

Responsible to: Volunteering Transformation Manager

Location: Gilwell Park or Homebased

Salary:  £39,560 per annum, Band F, Level 3 - (Gilwell based, inclusive of Outer London Weighting)

Salary:  £37,800 per annum, Band F, Level 3 - (Homebased)

Please note:

If Gilwell Based contract the expectation would be to come into the office once a week plus one day a month for collaboration with wider team 
If home based contract, then expectation is once every 4-6 weeks.

Term: Permanent

Working Hours: 35 hours per week 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. 

About Volunteering Executive Role:

The Volunteering Executive works as part of a team of volunteer and staff colleagues to design, develop and put into practice how we transform our volunteers’ experience so that it is easier, more inclusive and more rewarding. This will help us recruit more volunteers, who better reflect the communities where they volunteer.

Key responsibilities as our Volunteering Executive Role include:

• Lead on planning, co-creating and delivering new ways of working which support our work to transform the experience of Scouts volunteers
• Organise and support how we engage volunteers and potential volunteers in our transformation work, including recruiting participants, designing activities and working sessions, and testing, piloting and reviewing ideas and ways of working
• Work closely with the wider Volunteer Experience Programme team to ensure the overall volunteer experience is joined up, feeding into other relevant areas of work, communicating learning and insights, and identifying areas for collaboration
• Prepare for and support the roll out of new processes and systems, including creating resources and guidance to support volunteers and volunteer managers

What we are looking for in our Volunteering Executive Role:

• Great communication and people skills: able to build successful relationships, collaborate, influence and negotiate with others – including remotely/digitally, and with staff and volunteers together
• Great planning, organisation and time management skills: able to prioritise effectively across a range of different projects and tasks, make timely and informed decisions, and to balance the needs of a wide variety of people and teams
• Experience of creating and putting into action what’s needed for a great volunteer experience, including: volunteer roles and teams, recruitment, induction, learning and development, recognition and ongoing support of volunteers and volunteer managers

What we can offer you as our Volunteering Executive Role:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits

Closing date for applications: 11:59pm Sunday 11th August 2024

Your application must include a cover letter that addresses how you meet the person specification above.

Interview will be held online on Thursday 22nd August or Tuesday 27th August 2024.

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury. 

It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience. 

We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.

The role

As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.

You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.

You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.

What you'll need:

You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.

You'll also have:

• Evidence of achieving excellent customer service outcomes in a complex environment
• Strong communication and listening skills
• Experience of coaching and managing a team, inspiring them and optimising performance
• Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
• The ability to use systems and data to assess impact and inform focused solutions

What we can offer you

As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Psychotherapist

Location: Dorset

Salary: £36,625 - £52,705 per annum

Hours: Part Time, 30 hours per week

Work Pattern: Monday to Friday

Are you eager to be part of a passionate, creative, and forward-thinking team? Do you have the drive to shape service delivery, explore specialist interests, and influence positive change within a dynamic organisation? If so, the organisation have an exciting opportunity for you.

The Role

This is your chance to join a thriving and values-driven organisation that champions innovation and flexibility in delivering services tailored to the diverse needs of their clients.

They are seeking a Practitioner Psychologist, CBT Therapist or Psychotherapist to become an integral part of their Dorset services. Here, you will work alongside an exceptional frontline team dedicated to supporting individuals facing problem substance use and the challenges of difficult and traumatic life experiences. As a Practitioner Psychologist, CBT Therapist or Psychotherapist, you will also be a key member of their expanding national Psychology Team.

This is a role working face to face with the opportunity to take some hours working from home. However, the right individual in Preceptorship would also be a good fit. Clinical supervision and CPD oversight would be given by the organisation’s Head of Psychology.

The post holder will also benefit from working alongside the two current psychologists in Reach, working on complex needs and mental health treatment requirements

In this role, you will:

• Support complex casework through assessment, formulation, and intervention, including highly specialised psychological assessments and trauma-responsive interventions.
• Deliver evidence-based interventions addressing both problem substance use and concurrent mental health challenges.
• Contribute to reflective practice groups, team formulations, and psychologically informed approaches for clinical and non-clinical teams.
• Develop, pilot, and co-facilitate training, group work, and reflective practice sessions.
• Provide clinical supervision to a skilled multi-disciplinary team.
• Offer local clinical leadership, coordination, and supervision to staff, trainees, and volunteers associated with the psychology service.
• Foster a positive and supportive team culture.
• Lead aspects of service delivery and contribute to audit and evaluation efforts.

About You

They are looking for a community-focused professional who shares their values and is enthusiastic about engaging with individuals who have experienced challenging circumstances and may have struggled to access traditional forms of support. To excel in this role, you should possess the skills to provide creative and flexible individualised support, clinical supervision, consultation, and participation in reflective practice groups. You'll need to understand the importance of a holistic approach, be naturally curious, an excellent listener, clinically proficient, and adaptable.

Skills and Qualifications

• A higher education qualification in Clinical or Counselling Psychology accredited by the BPS.
• Registration as a qualified practitioner Psychologist by the HCPC.
• Experience in delivering highly specialised psychological assessments.
• Experience in therapeutic work with individuals who use drugs and alcohol.
• Exceptional communication skills, both written and spoken.
• Experience in delivering workshops, training, group work, and reflective practice.

You will be working within the Dorset offices on a Face-to-Face basis.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Humankind Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

The organisation is an equal opportunities employer

They value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. They encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for them, they want to hear for you. They also welcome applications from people with lived experience with substance use.

Role outline and purpose

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’  services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Responsibilities

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting. 

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.  

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally. 

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities. 

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks. 

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects. 

Technical skills and minimum knowledge:

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable. 

· Experience of working innovatively and creatively.  

· Experience of complex problem solving and responding to crisis situations.  

· Strong organisational skills and experience of managing competing priorities within challenging timescales.

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions. 

We're looking for an inspirational person to join us as a Mobile Assistant Shop Manager in our South London Shops. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you excited about the prospect of working in the environment sector at the grass roots level?

Are you interested in local energy issues that address the climate emergency? If so, we have a great opportunity for you.

You’ll be working in CSE’s Local and Community Empowerment team whose mission is to ensure that all communities feel inspired and able to play a meaningful role in the transition to a more sustainable and fairer energy system.

Pay and conditions

•  The role is full-time (37.5 hours per week).
• The salary for the role will be £23,820 – £25,369 per annum
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including (but not limited to):

•  Subsidised bike purchase
• Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts and discounted breakdown cover

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with a range of stakeholders, potentially building community groups, local authorities, town and parish councils, and voluntary sector organisations to take action on climate change.
•  Provide administrative support for timely delivery of project activities, accurate record keeping and robust reporting across a range of CSE projects and initiatives.
• Help with the planning, promotion and delivery of training sessions, workshops and events.
• Represent CSE on a range of projects, in external, in-person and online meetings and events.
• Develop materials and approaches to promote our projects, activities, reports and publications to ensure effective engagement with our target audiences.

Essential attributes for this role include:

• O’level/GCSE Maths and English
• Basic understanding of the broad themes driving the sustainable energy, fuel poverty and climate change work of CSE.
• Highly organised and able to manage time and busy workload.
• Excellent written and verbal communication skills.
• Experience of working as part of a team.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 12:00 midnight on Friday 16 August 2024.

Interviews are expected to take place Wednesday 11 September at our offices in Bristol though this date is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

We are delighted to be supporting Bradford Hospitals Charity (Charity Partner of Braford NHS Trust) to recruit them a Director of Charity to lead an ambitious team of fundraisers and at an exciting period of growth for the Charity.

Bradford Hospitals Charity are an award-winning charity who work in partnership with Bradford Teaching Hospitals NHS Foundation Trust to deliver projects which make a real difference to patients and their families. The Charity fund projects and equipment which are beyond the scope of government funding, enhance hospital care and the patient environment, and they invest in the development and wellbeing of our staff.

Bradford NHS Trust is responsible for providing hospital services for around 500,000 people, and specialist services for some 1.1 million. Staff work over several sites, including Bradford Royal Infirmary, which provides the majority of inpatient services, and St Luke's Hospital, which predominantly provides outpatient and rehabilitation services.

The Role

You will be joining the Charity at an exciting time as they work towards the plan to become a fully independent Charity by 2025. You will be responsible for overseeing an ambitious fundraising strategy as well as leading the capital appeal to expand the neonatal unit.

A key element of this role will be to identify new opportunities to grow and develop new income streams, providing team leadership to Charity team and their activities to build the fundraising and grant-making capacity.

As Charity Director you will play a key role in developing new strategies and diversifying income streams as well as working closely with the Chair of the Charity to a devise a brand-new five-year plan for the Charity.

About you

You must have had significant experience of leading a small or medium sized charity or have been a senior manager within a larger charity, including demonstrable experience in leading successful change management and service developments as well as be able to demonstrate that you have successfully worked towards targets. Capital appeal experience would also be advantageous. You also need experience of devising and implementing a strategic fundraising plan.

Please note that this is a Hybrid role with some home working and some time based in the office in Bradford.This role will close on the 28^th July with a panel interview to take place week commencing 29^th July. To hear more about this incredibly impactful role please contact Laura Iliff on 07442607841.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Our client believes everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure they are improving the service they deliver to their customers?

They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.

About the role and person:

Monday – Friday
Permanent

As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.

What skills/behaviours do you need to be their Head of Customer Service Improvement?

- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.   

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who Is Our Client?

They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email us.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc

REF-215 354

Engagement Officer

Salary: £27,029 to £29,159 (pro rata), with an 8% pension contribution

Contract: Fixed Term to 31 May 2025, possible extension. 0.5FTE (17.5 hours per week)

 Location: Office in Guildhall, remote working, and outreach work

 Responsible to: Thames Programme Manager

 What does Thames21 do?

 Thames21 is one of London’s leading environmental charities and its work on rivers and landscapes across London and the Thames Basin builds climate resilience, biodiversity and connected communities. It supports the relationship between communities and their rivers while aiming to deliver powerful social impacts like improved wellbeing, community cohesion, and greater equality of access to good quality green-blue spaces.

Job Description

Purpose of the job

We are seeking a skilled engagement officer to work on our projects in London and the Thames Basin. This role offers an opportunity for the post holder to make a difference to diverse areas of London, with differing challenges and an array of ambitions.

The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of local institutions, such as schools and local authorities; grassroots organisations and groups; community leaders and representatives from the public and private sectors, including councillors and politicians.

The key value for this role is curiosity. Being able to ask questions, listen and encourage people to get involved in whatever way they are able, will help you succeed.

You’ll thrive in this role if you are able to see the strengths and assets of communities and individuals and find space for them to flourish. By working together with local people in diverse communities beside waterways you will establish a new and positive ongoing relationship between Londoners and their blue spaces.

A typical day is likely to involve keeping on track with what’s happening across each area, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or working with a community group or local organisation or institution, including schools, co-producing an engagement event.

You might be posting on social media or updating the web page. You may be working on strategic long-term plans on how to share the learnings from the project. You’ll be thinking both big and small on any given day!

Diversity

We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is a bonus, it is not required for the role.

Main duties and responsibilities

1. Plan, support and deliver a range of activities to engage local communities and build connections between them and blue spaces. Raise awareness and respect for the river and water environment, including Thames riverbank and foreshore, adhering to Thames21’s health and safety policies.

2. Compile area profiles, identifying key stakeholders from public, private and third sectors. Work with stakeholders, including schools, to ensure understanding of the programme and the opportunities available.

3. Work with local community organisations and representatives to open dialogue with residents about local perceptions, connections and interest in the river and co-produce an engagement programme that will lead to a better understanding of the environmental issues that affect blue spaces; improve community wellbeing and explore cultural connections to rivers.

4. Carry out robust monitoring processes, including gathering feedback from partners and participants and regularly evaluate the effectiveness of projects. Collaborate with colleagues to inform a relevant programme of activities that will engage a wider diversity of Londoners with the Thames.

5. Work with Thames21’s Comms Team to promote projects, celebrating achievements and learnings; and collate and contribute content for the webpage.

7. Contribute to internal quarterly reports and annual reports to funders.

8. Represent Thames21 at community events, activities and partnership meetings.

9. Maintain clear records of progress, ensure all administration and statistical information is kept, and regularly upload information onto the Thames21 database.

10. Attend Thames21 Team Meetings and liaise with Thames21 staff.

This job description cannot cover every issue or task that may arise within the post at various times. The post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and with those in this document.

 Person Specification

 It is essential that in your application you give evidence or examples of your proven experience in each of the following criteria.

 Experience:

· Experience of working with a broad range of community groups, volunteers and private and public sector organisations.

· Experience of organising safe and successful events and activities with community groups and grassroots organisations from conception through to delivery and evaluation.

Ability:

· Excellent communication skills, using good listening skills, curiosity, empathy, and tact to build positive, trusted relationships with individuals, grassroots groups and community organisations.

· Ability to be resilient and manage a demanding workload with enthusiasm and self-motivation.

· Ability to work alongside residents to “work with”, not “do to”, following the principles of co-design or co-production of services.

· Current driving licence and willingness to drive a van to and from various sites across London, if required

Knowledge:

· A strong interest in the environment and an understanding of environmental issues.

· Knowledge of community engagement methodologies as a means to build social connections, confidence and local pride.

· Knowledge of using monitoring and evaluation techniques and methods in practice.

Ethos:

· Commitment to, and understanding of, diversity, equity and inclusion in the workplace and when providing a service to the public.

· Commitment to the values of Thames21 as set out in our five-year plan

Additional Information

· The post holder must be willing to occasionally work in the evening and at weekends.

· 25 days paid annual leave are available pro rata plus public holidays. In addition, theThames21 office is closed between Christmas and New Year.

· Thames21 operate a flexitime system of working.

· Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.

· 24/7 access to our employee assistance programme.

· Laptop & Mobile phone for company use.

 To apply for this position, please email a copy of your CV and a short covering letter and apply via the Charity Job button.

• Closing date: 5pm on 14 August

• Interviews: 22 August

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

NO AGENCIES PLEASE

Digital Communications Officer

Reports to:  Operations Manager

Location: Hybrid - 2 days per week in Manchester office

Salary: £23,739 - £26,576

Contract: Permanent

Hours:  35 hours per week, including some evenings and weekends.

DBS: The post is subject to an enhanced Disclosure and Barring check. 

Are you:

• Experienced in digital comms and looking to support some awesome working-class young people?

• Eager to work for an organisation that isn’t afraid to take risks and places young people front and centre in its work?

• Passionate about building a country where working-class people are heard, celebrated for our strength and diversity, and aren’t held back by our backgrounds?

About us: 

RECLAIM is a bold charity that is committed to building a fair and just world for and with all working-class young people. We build knowledge, power, community and solidarity to campaign on the issues that affect them the most. We do this in three ways:

• Community - Creating spaces that grow a sense of belonging and solidarity.

• Campaigns - Challenging institutions, systems and structures.

• Consultancy - Supporting organisations to become class-inclusive.

Role:

We are seeking a Digital Communications Officer to deliver engaging and informative content across our different platforms to our youth, adult and stakeholder audiences. This involves creating content and keeping our social media pages up to date, maintaining our website, working with young people to develop content, delivering supporter communication campaigns and embedding our organisational identity and tone of voice across all of our communications work.

Person Specification

A strong belief in the potential of working-class young people to be leaders of change. (E)

Experience of running multiple public social media accounts and supporting tools. (E)

Experience working with website content management systems and email platforms. (We currently use Wix &  MailChimp) (E)

Ability to create engaging and creative digital content. (E)

Excellent copywriting skills for a range of audience, with strong proof-reading skills and attention to detail. (E)

Good multitasking skills, and ability to prioritise work. (E)

Experience of using digital technologies such as SEO, CRM systems and Google Workspace. (E)

A team player - with a willingness to work collaboratively and flexibly with others. (E)

Experience of working with young people. (D)

Understanding of GDPR and data protection legislation (D)

Not familiar with the term working class?

No problem, lots of people aren't. It means different things to different people but for us at RECLAIM being working-class is characterised by a few key factors:

• You're on, or grew up on, a low income with limited access to wealth.

• You don't have many family connections to people with well paid, professional or powerful jobs.

• You find it harder to 'fit in' in middle-class spaces, interests and conversations.

• You're proud of your background and want people to see it as a strength, not a weakness

While working-class people have many of these things in common, we're a diverse bunch too. Working-class people are White, Black and Brown, LGBT+, disabled, recent migrants or refugees, or from families who can trace their roots in the UK back generations, of various religions or none, women, men and non-binary. We're many things but we share the experience of growing up facing those four factors above.

​At RECLAIM we don't mind if people publicly identify as working-class or not, that's completely up to them.

You don’t need to be working-class to do this role or work at RECLAIM. Our work has always involved brilliant working-class allies. We do, though, especially encourage applications from people with direct experience of being marginalised by class and/or some other factor as we work to ensure our staff team is diverse as the young people we are here to support. 

Closing Date: 4th August 11:59pm

Interview Date:  9th August

Vision for the role

Migrant Democracy Project (MDP) envisions a society where all migrants at home in the UK hold collective, political power to shape a society rooted in justice, freedom, and solidarity. 

We are looking for a full-time Community Organiser to organise first-generation migrants in the UK towards migrant justice through electoral and community organising. The organiser’s work will connect across 3 streams: voter registration; advocacy & campaigns; and political empowerment. 

Whether it’s engaging migrants at a voter registration stall, supporting migrant communities to organise in the electoral space, or strengthening a local campaign - the lived experience of first generation migrants is at the heart of all our activities.

We are looking for an experienced organiser who is passionate about migrants’ rights and democratic reform to start working as soon as possible.

Who funds the role?

The role is funded by a grant from the Esmee Fairbairn Foundation.

Contract

This is a fixed term contract, 2 years (with the possibility of extension depending on future grants), £32,000 pro rata, with an immediate start, including NI and 3% employer pension contribution.

We are looking for an organiser who can work full-time hours flexibly, including evening and weekend time where events require. When work is carried out by any Migrant Democracy Project employee outside normal working hours, time off in lieu is applied.

Location

Migrant Democracy Project does not have a physical office. The Organiser will work flexibly from home on administrative tasks and be expected to work in-person when necessary to deliver voter registration, training, informative, advocacy and campaign activities, as well as representing MDP at relevant events.

Responsibilities

• Build and implement an organising strategy for MDP in collaboration with members of our community.

• Identify and lead on outreach activities and events with first-generation migrant communities where there is scope for building power in their local areas.

• Identify, train, and support community leaders to participate and shape MDP’s Our Home Our Vote campaign for the extension of the right to vote.

• Support the delivery of our MPower - Community Organising Programme training and empowering migrant communities to best achieve their campaign aims by engaging in UK democracy and politics.

• Support the electoral prospects of MDP leaders and the organising scope in their communities.

• Manage a stakeholder network including local and national migrants’ rights groups and keeping a contact database.

• Lead on the co-production and dissemination of physical and digital materials on democratic rights and participation, such as production of leaflets and infographics in different languages and with different purposes. 

• Collect and produce content for social media following activities delivered with the community. 

• Keep track of engagement and contribute reports for our projects’ evaluation.

Qualifications

We are looking for a proactive and confident organiser with the following essential skills:​

• Good people skills and ability to manage the needs, priorities and differences of a diverse range of communities.

• Excellent knowledge of the UK political system, in particular of voter eligibility and the roles and responsibilities of elected representatives.

• Natural problem-solver who is able to work both independently and collaboratively in a startup environment.

• Excellent and motivating verbal and written communication skills. You will be expected to speak in public, engage migrants on voting rights, communicate political and electoral topics engagingly and succinctly. 

• Knowledge of the UK immigration system and experience working with migrant communities, including campaign or support groups.

• Experience organising in the political space, such as conducting voter registration drives, supporting political candidates, turning people out to vote, informing politicians at election times.

• Excellent administrative and planning skills, including dealing with last-minute changes to events.

• Experience producing and posting content using a range of social media platforms, including X, Facebook, Instagram and TikTok.

• Experience delivering or facilitating training and/or informative sessions.

• Good data skills, including for evaluation and monitoring purposes.

We are looking for organisers with the following values:

• Passionate and excited to work with local communities at the grassroots level.

• Strong commitment to social justice, anti-racism, feminism and LGBTQIA+ equality.

The following experiences would be helpful, although not necessary:

• Knowledge of languages other than English.

• Experience using design tools (e.g. Canva), editing websites (e.g. Squarespace) and social media scheduling tools (e.g. Hootsuite).

Application submission format

Send your CV and a cover letter/ statement of support responding to the following questions (each response should be 250 words or less):

1. Please tell us about a time you led organising activities with migrant communities. How did you develop your strategy and organise the work, and what were the key learnings?

2. What do you consider to be the main challenges migrants face in organising in the democratic space? What are your ideas to overcome them?

MDP is dedicated to the kind of diversity and inclusion that makes our organisation thrive. We highly encourage people to apply who identify as women, trans or nonbinary; LGBTQIA+; Black or BIPOC; migrants and refugees; and disabled.

Decision-making timeline

We are looking for a Community Organiser to start as soon as possible. The applications will be reviewed on a rolling basis.

Shortlisted candidates will be invited to an in person interview in central London. There will be a practical assessment part of the interview process, sent by email in good time. 

Further information

Please note, MDP cannot offer visa sponsorship. Applicants must have the right to work in the UK. 

An exciting position has arisen for a Director of Finance and Operations to join the Senior Leadership Team at an international Charity. The successful postholder will play an instrumental role in shaping and driving the financial and operational strategies. The role will strive to ensure financial sustainability, and the embedding of a business partnering approach to achieve the Charity’s mission

Key responsibilities of the role:

• Collaborate with the Senior Leadership Team to shape the long-term organisational strategies, spearheading plans encompassing Finance, Operations, Security, IT and risk management
• Foster organisational coherence in Finance and Operations, developing systems and policies aligned with the Charity’s values and strategies
• Offer guidance and support on governance matters, keeping abreast of regulatory developments and changes in governance frameworks
• Lead the Charity’s Finance division, ensuring financial systems and analyses are integrated and understood across the Charity
• Adhere to established accountancy standards in developing and strengthening financial management policies and procedures
• Oversee the timely production of financial information and engage with teams to accurately report on financial performance
• Manage the relationship with auditors and ensure timely and accurate filing of accounts
• Lead on budget forecasting and the setting and reviewing of annual budgets, including those for funding proposals
• Oversee organisational security systems and processes and global governance in collaboration with the relevant teams
• Identify and implement improvements in resource management systems for enhanced efficiency
• Line manage up to 7 direct reports

 

Ideal candidate profile:

• Qualified Accountant (ACA, ACCA or CIMA)
• Experience in a financial management and senior leadership position within an international organisation, preferably within the Not-For-Profit sector
• Strong expertise in Charity Fund accounting and managing diverse income streams
• Comprehensive understanding of the complexities involved in overseeing and managing finances on an international scale
• Exceptional interpersonal skills with a commitment to fostering effective relationships with stakeholders at all levels and across various contexts
• Proven ability to lead, manage and motivate staff at all levels
• Willingness to travel internationally as required

Agency reference number: J82484

Location: Central London

Duration: Permanent

Salary: £63,000- £71,000 per annum, depending on experience

Working hours: Full-time

Working pattern: Hybrid (2 days per week in the office)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.