Office Manager Jobs

Policy, Programmes and Research Officer

We are looking for a Policy, Programmes and Research Officer to join the team in this instrumental role offering agile and flexible working.

As an equal opportunities employer, diversity is important and we appreciate difference through inclusiveness and belonging. It gives a deeper understanding of the world, society and the diverse communities the charity is working with.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual (LGBTQIA+), people with a disability, and people from Black, Asian and minority ethnic backgrounds.

Position: Policy, Programmes and Research Officer

Location: Agile (required to work from the London office a minimum of 2 days a week)

Hours: Full time, 35 hours per week (flexible working available)

Salary: Starting salary of £26,457 (within a bracket of £26,457 - £34,363, plus London Weighting Allowance of 3k if applicable)

Contract: Permanent

Closing Date: 4th September

Interview Date: 18th – 20th September

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.

The Role

The Policy, Programmes and Research Officer role is based within the ‘Policy and Practice’ department which has the overall function of elevating the voice of lived experience and diverse communities to influence systemic change and ensuring it is delivered on the ground.

You will be instrumental in supporting a range of activity across ‘Policy and Practice’ including the following teams: Policy and Influencing (where this role primarily sits), Programmes, Co-Production and Programme Development. The role also has a dotted line into the Racial Justice and Equity team and may also work with other teams, such as Campaigns and Communications and Evidence and Impact.

The post is ideal for you if you are keen to gain a range of experience and develop your skills in an engaging and supportive team environment.

About You

• I have the essentials covered:
• I am proficient in Microsoft Office software (e.g. Outlook, MS Word, Excel, PowerPoint, Forms)
• I have an aptitude for organising information and activities to meet the objectives of a plan
• I can produce updates and reports and adapt the information and tone of voice for a variety of different audiences
• I can review and understand different types of data (qualitative and quantitative)
• I can synthesise and analyse new and complex information
• I can produce clear and concise written work
• I can take a flexible approach to find ways to overcome obstacles
• I can work in an inclusive way, championing equality and diversity
• I am able to work independently, prioritise tasks, and positively respond to unforeseen challenges
• I have an interest in mental health and health policy and practice more generally
• I can engage and build rapport with Experts by Experience (people with lived experience of mental illness)

I may also have:

• Experience in mental health policy
• Experience in providing support services to people severely affected by mental illness

About the Organisation

In a rapidly changing world, the charity brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for over 50 years, challenging the causes of poor mental health and providing people with the tools they need to live their best possible life at home, school and work.

What will you receive?

You will have plenty of opportunities to enhance your abilities by making a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses.

You will also receive: 

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference” Current staff member

Becoming a truly anti-racist organisation

The charity has an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in these efforts to influence policy and wider societal factors impacting on mental health set out in the anti-racist statement. The team have designed a multi-year anti-racist programme of work contained in the Race Equality Action Plan which demonstrates the intention to hold the organisation accountable and be judged on progress on becoming a truly anti-racist organisation.

You may also have experience in areas such as Policy, Programmes, Research, Policy Officer, Programmes Officer, Research Officer, Policy and Research Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Adventure Play and Youth Worker

Hours 18.5 £12,244.89 (full time salary equivalent £23,166-25,209)

Centre based role in Moss Side, Ardwick, Blackley and other locations across Manchester

Do you have the right mix of creativity and passion for working with children and young people, and a commitment to making a real difference?

 

Following an internal promotion we are recruiting an Adventure Play & Youth Worker at Manchester Young Lives, to provide open access and targeted play and youth work activities. Our after-school adventure play provision is Ofsted registered and provides activities for 6-13 year olds. Our youth provision engages with young people aged 11-16 after school and during the evenings.

Our work enables often disadvantaged children and young people the opportunity to learn, develop and connect with their communities, build safe and supportive relationships with committed workers, and let off steam on our adventure playgrounds.

If you can build relationships with children and young people, have fun and supportive conversations, and step up and lead when needed, we would love to hear from you.

This role will primarily work from Manchester Young Lives Adventure Playgrounds and Centres in Ardwick and Moss Side, and a community venue in North Manchester.

18.5 hours a week term, as well as additional casual hours in the Easter, Summer and Christmas Holidays. Roles can work alongside daytime education or other work/personal commitments.

Manchester Young Lives is a 54-year-old children and young people’s charity that grew out of the inner city adventure play movement. We work to promote the social and education inclusion of children and young people, and are a warm supportive environment to work in. Training is provided and staff who do not hold recognised qualifications in play or youth work will be supported to achieve these.

Please note CVs will not be considered as part of your application for this position. Application and Demographic forms must be returned either via our website. Please ensure you complete the final section of the application from, giving information as to how you meet the person specification.

This post is exempt from the Rehabilitation of Offenders Act 1974.

 

The closing date for completed application forms is 9am Monday the 9th of September.

We are looking for an Individual Giving Fundraiser for an inspiring social welfare charity to support with the delivery of the Individual Giving Strategy, including helping to recruit new supporters, as well as helping to engage existing donors.

This is a hybrid role with 2-3 days a week in the Hampshire office.

The Charity
An inspiring and passionate charity dedicated to helping those most in need, from elderly care, mental health with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a very community orientated work culture, offering fantastic benefits, including 30 days annual leave, plus bank holidays. They have a staff of c83 people and secured over 11m last year.

The Role
Support the creation of fundraising propositions.

Help with the delivery of integrated marketing plans.

Support copy/scripts writing as needed for online and offline activity.

Provide excellent supporter care and support delivery of activity to feedback to donors about impact of their gifts.

The Candidate
1 years minimum previous experience in a comparable role within charity, marketing or customer service.

Computer literate; proficient in using Microsoft Outlook 365 suite of tools TEAMS, Word,
PowerPoint, Excel.

Experience of working with CRM databases such as BlackBaud, Raisers Edge etc

A driving licence is required of the role to support business activities. A pool car is available.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.

A key requirement is to provide personal one to one and group support to children and young people to ensure they are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate activities.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Location:  Hybrid working between the Aldgate, London office and home. 

An exciting opportunity has arisen for a Head of Policy and Public Affairs to lead our policy development and campaigning to influence the new government to put people with lung conditions at the heart of their work and deliver cleaner air and better NHS services.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will lead a large multi-disciplinary team to deliver our key policy and influencing activities across health policy at national and local systems level, clean air campaigning and public affairs lobbying. You will be an experienced, empathetic and inclusive leader with the ability to work with colleagues at different levels of seniority and drive our strategy forward.

You will have an in-depth understanding of policy development and how it can be deployed to effect change, knowledge of the political landscape and the pressure points to influence and you will have experience of bringing all of this together in impactful campaigns that improve people’s lives. You will be a strong communicator with the ability to represent the organisation and people with lung conditions at external events. You will have experience in building relationships and pitching bids to funders with the ability to give advice directly to the Chief Executive and Executive Team.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

We are looking for a bright and bold Marketing Executive

Job Title: Marketing Executive
Hours: 37 hours per week
Salary: £25,000 - £27,500 per annum (dependent on experience)
Contract Length: Permanent
Location: Remote – Work from home with occasional travel to our office in Sleaford, Lincolnshire (monthly), and elsewhere in the UK and Ireland

About Us: At GAIN, we are all about making a difference to people. We support people impacted by Guillain-Barré Syndrome and other related inflammatory neuropathies. As the UK's only charity focused on these conditions, we reach and support thousands each year, offering vital information, funding research, and raising awareness.

We are undergoing a significant period of change and growth, with a new Chief Executive and a new approach to how we reach and engage with people. This is a great time to join an evolving Charity that is seeking to do things differently.

The Role

As our Marketing Co-ordinator, you'll be the heartbeat of our communication and our engagement, using your skills in:

• Marketing & Communication: Crafting and implementing dynamic marketing strategies, working directly with the CEO, and external digital and creative agencies
• Digital Marketing: Driving our digital marketing ambitions, and building engagement and reach within our social media presence and website management
• Content Creation: Developing compelling content that resonates with our community
• Community Engagement: Building and maintaining connections, amplifying our impact, and helping grow our fundraising events and initiatives

What We’re Looking For

• Experience: Proven marketing experience, especially in the charity or community sector. We want someone who can hit the ground running, but who brings in fresh sparkling ideas, and innovative marcomms
• Innovation: The ability to lead and drive change. We are after someone who will be at the centre of charity comms and engagement, helping to design and implement our new website, branding, and communication approaches
• Skills: Proficiency in social media, SEO, Google Analytics, and digital marketing tools. You need to be amazing at what you do, comfortable running campaigns independently, working closely with external agencies, and able to report confidently on ROI and testing
• Personal Qualities: A proactive, creative thinker with excellent communication and teamwork skills. We are looking for someone driven by purpose, and someone who gets what we are doing and why we are doing it

Why work for GAIN?

• This is a great time to join us. We know we need to update and change, and this role will be at the forefront of modernising our marketing and communications, and building our profile for the future
• We are a small and supportive team, who are all here to make a real impact by supporting individuals with life-changing health conditions
• We look after and support our people. This is your chance to be part of a really progressive, forward-thinking charity that will support your development and growth
• We support flexible working and operate a hybrid working model
• GAIN offer 25 days annual leave each year, plus Bank Holidays.
• We run an employee pension scheme which provides 3% employer contribution

Ready to take the next step in your marketing career while making a positive impact? Apply now and be part of something wonderful with GAIN.

Apply Today

To apply, submit your CV and a covering letter of no more than 2 sides of A4 outlining how your skills and experience meet the needs.

The closing date for applications is 12 noon on Sunday 1st September 2024.

Shortlisting will take place on week commencing 2nd September 2024.

Interviews will be held on Monday 16th September 2024.

Early Help Development Worker 

Location: Sutton Coldfield and Erdington 

Salary: £25,139.45 increasing to £28,567.56 after passing probation 

Position Type: Full Time 

Contract Type: Fixed Term Contract to 31 March 2025 

Are you passionate about making a positive difference for children, young people and families?

Our client is looking for a dynamic, well-organised individual to join their Early Help Team serving the North Birmingham Locality (Sutton Coldfield and Erdington constituencies).

The role is focused upon 

• building Early Help (0-25 years) capacity and connections within the community through working closely with community assets

• supporting residents to lead on community projects, services or activities to meet local needs

• increasing children and families engagement with local assets and participation in local groups and activities.

What are they looking for?  

You will be an excellent communicator, who is passionate about improving opportunities for children, young people and families through Early Help.

You will need:  

• Excellent engagement and interpersonal skills with the ability to communicate effectively with young people, parents and carers who are experiencing health, wellbeing or social care difficulties

• Ability to work effectively as part of a team and in partnership with a range of external agencies

• Strong administration skills

• Ability to use Microsoft Office applications

• Ability to assess information and make decisions in accordance with established policies and procedures

• An understanding of the practices of equality and inclusion

• Knowledge of a wide variety of techniques to actively engage community members

A qualification in a relevant discipline such as youth or community work; social care; psychology or teaching or substantial equivalent relevant experience would be preferable.

In return they offer a fantastic benefits package which includes:  

• 29 days basic annual leave (full time) + Bank Holidays

• Auto Enrolment Defined Contribution

• Option to Salary Sacrifice

• A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.

• A commitment to work life balance through our Agile/flexible working principles.

• Family Friendly policy with enhanced benefits

• Learning and Development opportunities

• Internal coaching and mentoring opportunities

• Staff social events

You have an understanding of substance misuse and associated health and social issues and experience of working with young people in an addictions or social care setting.  All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Outreach Practitioner.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Right now, we’re looking for a self-motivated individual to join us at our Adult and Young Peoples Drug & Alcohol service in Birmingham.  

Your challenge? To provide advice, assessment and brief interventions, group programmes, workshops and training courses to young people and professionals. Practitioners are expected to work not only from Aquarius offices but also in primary care, hospital, school, university, youth settings and other outreach settings as required by the service specification.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community care (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and the ability to write client records and report and fulfil data requirements.

This full-time role requires the post-holder to work 37 hours a week.

As this role requires travel to a variety of settings within the community, a driving licence and access to a car is desirable.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

Closing date for applications is 28 August 2024 (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation.

We run three inter-related services: (1) a women only drop-in service, where food, laundry, showers and gentle activities are available without any pressure to undertake anything else; (2) an advocacy service from our King’s Cross hub where assigned key workers support women to access their entitlements and more; and (3) an outreach service where we visit areas of London where women are rough sleeping as well as hostels and other settings. In everything we do we are trauma informed, holistic and woman-centred. We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service.

We are currently recruiting for two roles in our small and friendly support worker team doing vital and life-saving work with very marginalised women. We are seeking: an Outreach Support Worker (works shifts in the community, with some time spent at King’s Cross hub); and an Inhouse Support Worker(based at our King’s Cross hub), both on 9 months contracts with a possibility of extension.

There are separate job descriptions for each role, but applicants may fill in one application form and indicate at the top whether they wish to be considered for one of the posts only or for both of them.

These posts are currently vacant and we are considering applications on a rolling basis. We will begin interviews from Monday 12 August, and therefore these vacancies could close before the advertised closing date of Wednesday 11 September. If you are interested in either or both roles, please apply as soon as possible, even if you need to arrange a later potential interview date.

Women at the Well aims above all else to be responsive to the needs of the women who use our service, and we believe the best way of doing this is by building a specialist team of committed workers who want to make a difference to the lives of other women. We are looking for team members with knowledge and understanding of how women affected by childhood trauma, social exclusion, racism, disability, poor health, and other disadvantages are more likely to become marginalised and to be at risk of sexual exploitation and prostitution. We value lived experience as well as paid work experience and qualifications.

We are interested to meet and employ those who can demonstrate empathy with the women we are here for, and who have the aptitude for this work, even if you do not have the usual levels of paid experience. If you have a strong commitment to this work and to our values, but are not sure that your profile fits in a ‘traditional’ way, please do consider making an application, or get in touch to discuss your background and we will try to advise you on what the job entails and whether you might be a good candidate.

Salary: £25,600 - £28,444 per annum

Hours/Contract: Permanent - 35 hours per week

Based: Home based with an opportunity to work from our offices at the Hospice in Penarth

Closing date: 1st September 2024

Interview date: Thursday 12th September 2024 held at our Hospice in Penarth

We're looking for someone with a passion for volunteering and who has experience and understanding of the value volunteers can bring to supporting end of life care for people and their families and carers.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

'What's in it for you?'

• Annual leave allowance - 25 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• Knowledge and experience of end of life care
• Experience of working with and managing volunteers
• Strong planning and operational service delivery skills
• An understanding of the needs of different communities, including people with protected characteristics
• Excellent communication skills
• A willingness to travel across Cardiff and Vale of Glamorgan and throughout Wales as necessary
• Welsh language speaker would be an advantage

This is an exciting role for someone to work with operational and volunteering teams across Cardiff and Vale of Glamorgan to identify and support opportunities to develop new services to support a .

The successful candidate will support the delivery and coordination of the volunteer services including the management and supervision of volunteers, receiving referrals and matching volunteers with terminally ill people and/or their carers. Volunteer services could include our Companion Service; bereavement support; Advance Care Planning and supporting care homes, people with dementia and vulnerable groups.

The role will also be responsible for developing strong partnership networks with the community, community groups and organisations in the area in order to develop better end of life care for all.

To Apply - Please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.

This role will be subject to receiving an Enhanced criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Receptionist

Reporting to the Supporter Experience Specialist the Receptionist at Air Ambulance Charity Kent Surrey Sussex (KSS) Rochester will act as the first point of contact for people communicating by phone, email or in person. Being the first contact for a number of donors, supporters and visitors the post holder will be responsible for setting the tone of a high quality of support and customer service, championing our external-facing standards.

The role requires the post holder to meet, greet and provide information to visitors in a friendly, professional and welcoming manner. The post holder will also be responsible for the handling of telephone calls and emails received through the Charity’s main channels. Other duties will include dealing with the regular opening, distributing and sending of post, creating and updating supporter records, and supporting other income generation departments during busy periods.

The post holder should have both excellent communication and organisation skills to meet the requirements of this role. They should also be a confident computer user and have the ability to blend a professional and warm personality to deliver an excellent first impression in line with the values of the Charity.

This is a pivotal role in a busy office, and the postholder will need to be adept at dealing with conflicting priorities, confidently prioritising and proactively managing their workload.

DUTIES TO INCLUDE:

- Greeting visitors in a friendly, professional and welcoming manner, representing KSS with a positive attitude and professional appearance, and dealing with queries independently or by directing to a relevant colleague.
- Managing the Charity’s main telephone lines during work hours and dealing with incoming calls in a professional, efficient and friendly manner.
- Supporting the management of the KSS general emails inbox (hello@), responding to regular enquiries in a friendly and helpful manner and redirecting to relevant teams/individuals when needed.
- Opening and distributing daily incoming post in line with security and communication protocols, and assisting with processing of outgoing post
- Utilising the supporter database (Donorflex) to record communications and update supporters’ records as needed, including personal details, marketing preferences and creating new records.
- Ensuring that all long staying visitors are signed in and out of the building and referring them to relevant safety documentation regarding KSS health and safety practices.
- Offering administrative support to produce, print and send letters, also sending materials as needed, including KSS branded items and additional information
- Supporting and collaborating with Reception Volunteers to help deliver consistent administrative processes and supporter experience under the guidance of the Supporter Experience Specialist and Officer
- Adhering to relevant training and legislation, including GDPR, as set out by KSS
- Monitoring the Front of House area and be proactive in ensuring that the area is always tidy, presentable, free from any hazards and displaying relevant information.

ABOUT KSS:

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

ADDITIONAL INFORMATION:

The closing date for this role is the 26th August 2024 However, the role may close prior to this date if a suitable candidate is found.

Location: Rochester Airport, Kent
Contract: Full Time, Permanent
Salary: £23,055
Hours 37
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities

Closing date 12-09-2024

REF-216 166

This is an opportunity to join Refuge as an Independent Gender Violence Advocate (IGVA).

The IGVA will work closely with victims/survivors of gender-based violence, to provide high quality independent advocacy and support across all risk levels. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors and to improve agencies responses to DA and VAWG.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Location: Shelter provides flexibility to allow home-based, Shelter Office-based or a combination of the two although regular travel throughout England and Scotland is expected

Contract type: Permanent

Salary: £77,000 per annum + Excellent Benefits

Hours: 37.5hrs per week

Leave: 30 days holiday per annum plus bank holidays

Closing Date: Sunday 8th September at 11:30pm

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Retail team at Shelter plays a vital role in supporting our mission and are based throughout England and Scotland.

With a network of charity shops and online retail channel, we generate income to fund our essential services and campaigns.

Our team is dynamic, passionate, and committed to making a difference in the lives of those affected by homelessness and bad housing.

From our driven shop managers to our incredible volunteers, we work collaboratively to create welcoming spaces where customers can shop with purpose, knowing that every purchase supports our cause.

About You

We are seeking a dynamic and strategic leader to join us as Assistant Director of Retail. In this senior-level position, you will be at the forefront of driving positive change through our retail operations. Your role will be multifaceted, encompassing strategic planning, team leadership, and revenue generation.

As Assistant Director of Retail, you will lead a geographically dispersed team, fostering their personal development and ensuring alignment with our organisational culture and values.

Collaboration is key, as you'll work closely with colleagues across the income generation team and Shelter senior leadership to execute our strategy effectively.

Your role will involve devising innovative solutions for retail, implementing a robust marketing strategy, and ensuring compliance with regulatory standards. You will have the opportunity to shape the future of Shelter's retail operations, from expanding our online presence to identifying new opportunities for revenue growth. With your strong commercial acumen and strategic mindset, you will strategically manage shop operations to drive profitability and support our mission.

How to Apply

Please ensure you read the application pack in full before applying. 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the SIX points in the ‘About You’ section of the job description attached to this advert. Please provide specific examples following the STAR format and ensure you demonstrate how you meet the Shelter behaviours outlined in the job description. Please ensure that the supporting statement is no more than 2 A4 pages in length.

Please note applications without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Please note that Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Come and join our team!

Full time role/s available (though we’re open to part time, flexi and job share options)

Who we are looking for

We want to hear from people who have a passion for the education/youth sector and a commitment to improving young people’s lives, with experience of designing and conducting research projects and/or process and impact evaluations. Ideally this will be combined with a desire to work on a range of projects to support organisations across the education and youth sectors. With many of our researchers and leaders coming from practitioner backgrounds your experience could come from either academic and/or professional routes.

We foster an inclusive culture at CfEY and are committed to maintaining and building a diverse team. Therefore, we particularly welcome applications from people from Black, Asian and minority ethnic backgrounds, disabled and/or neurodivergent people, and people that have taken non-traditional routes to get where they are today.

About us

The Centre for Education and Youth (CfEY) is dedicated to advancing education by supporting all children and young people to make successful transitions to adulthood. Our vision is of a society that ensures comprehensive support for youth, inspiring institutions, organisations, and practitioners to achieve this vision through practical support.

CfEY advances education by designing, co-designing, and conducting research on formal and informal educational practices and policies, providing insights and recommendations to improve educational outcomes. We collaborate with schools, policymakers, youth organisations, and communities to implement evidence-based strategies that enhance the educational experience and support the development of all children and young people. Additionally, we design and deliver evaluations and provide strategic advice to help educational institutions and charitable organisations improve their services and outcomes for young people.

Unlike many other similar organisations:

• We are grounded, bringing a wealth of professional experience as former teachers, teaching assistants and youth workers.

• We are practical, supporting change by working directly with practitioners and young people.

• We are independent, with no political or party allegiances, and positive relationships with a diverse range of funders who support our work through grants and contracts.

• We are local, getting beyond Westminster to inform policy and practice in specific localities.

About the job

You will work closely with the rest of our team, contributing to the delivery of research and evaluation projects for our clients.

This will involve:

• Working with clients to understand their needs for research and evaluation needs

• Designing tools for research project, ensuring you are using methods appropriate to the context and project

• Conducting rapid evidence reviews of available literature within the education and youth space

• Designing monitoring and evaluation tools for clients

• Delivering workshops to support organisations to develop their approach to evaluation and monitoring

• Ensuring you are conducting research and evaluation work in an ethically responsible way according to our ethics, safeguarding and data protection approaches

• Quantitative and qualitative data analysis and write up of research projects

• Creating recommendations for clients based on research/evaluation findings. 

• Presenting research findings to clients in a range of format (written and verbal) 

• Managing projects using effective project management approaches, including: 

  • Monitoring risk

  • Communicating with clients and colleagues

  • Developing timelines for delivery and monitoring slippage

This will require:

• Keeping abreast of developments in social research, including new methodologies, datasets, systems and software and helping the team to understand and deploy these on projects. 

• Developing effective working relationships and partnerships with clients, partner organisations, academics and other researchers.

• Integrating participatory methods into your work, ensuring the voices of those with lived experiences are represented in everything we do.

• Working with colleagues to deliver effective engagement and policy outputs, ensuring our research has wider and deeper impact.

 

We will expect you to:

• Pursue our vision and charitable objectives, embodying our ways of working.

• Be autonomous, with the ability to work independently with minimal supervision.

• Work with us in an enjoyable and productive way, challenging and supporting the rest of the team and making working together fun.

• Work fast but flexibly, managing your own time and producing high quality work.

• Have close, positive and friendly relationships with our clients and network by building rapport and understanding and responding to their needs.

• Be part of our team by embracing our ethos, contributing to meetings, mucking in and having fun.

• Support colleagues responding to tenders, and writing project proposals and bids when appropriate

We offer you:

• Location: You can be located anywhere in the UK. Our office is located in Hackney, London and the team gathers there fortnightly on Mondays. If you live outside of London, CfEY will cover your travel expenses for the fortnightly team meeting. Outside this, you can decide when to come to the office, and when to work from home, although there may be specific events and meetings to attend and these tend to be concentrated in London. You will also have to conduct fieldwork which will involve travel across the country (expenses will be covered).

• Flexibility: We encourage everyone at CfEY to work in a way that fits around their lives and existing commitments. Whether this means starting work later after the school run or taking a longer lunch break to fit in exercise, we encourage you to work in a way that means you can effectively and efficiently complete your work to a high standard. We are open to discussing flexible working patterns such as compressed hours or part-time work with you and a number of our current employees currently work varied patterns. 

• Variety of work: No two days will be the same; you’ll be working with a diverse range of clients and projects - both focused and wide-ranging - delivering a variety of different methodologies and taking different approaches.

• Development opportunities: Our team spends time each month discussing recent trends in education and youth research and policy, and we dedicate time for wider personal and team development alongside learning through delivering our projects.

• Team Culture: We believe that work should be enjoyable and fun. We have lunch together each fortnight when we come together for our team meeting. We celebrate each other’s wins and have an annual overnight away day as a team. Salary: You will be paid between £33,660 to £35,700 FTE dependent on experience. 

• Pension: We offer an employer contribution pension (following a three month probation period)

• Annual leave: We offer 33 days holiday per year (including bank holidays), with a flexible bank holiday policy where you can choose to take your bank holiday entitlement at another time of year if you wish. 

About you

We get that life is complicated. If you've taken an unusual, less travelled path to get to where you are now then get in touch. We're equally keen to hear from you whether you have an undergraduate or postgraduate degree, or you have practical experience within the education or youth sectors.

Characteristics:

-Essential:

• You are 100% committed to and passionate about improving children and young people’s life chances.

• You live and breathe our mission and approach and are determined to build on CfEY’s success.

• You are pragmatic and creative in balancing the need for practicality and rigour in research 

• You build rapport quickly and are energetic and enterprising. Seeing a problem invariably leads you to spot a solution.

• You pride yourself in delivering work of the highest quality for our clients and partners 

• You take a collaborative but ambitious and driven approach.

• You are keen to take on new challenges and have the ability to work autonomously and independently.

-Desirable

• You have an interest in developing innovative approaches to research and evaluation

Knowledge and experience

-Essential:

• You know how to design research methodologies to answer research questions or measure impact.

• You have experience of quantitative and qualitative research methods. 

• You have experience of monitoring and evaluation within the education and/or youth sector

• You have a good understanding of the principles behind consent and privacy, and ethical research approaches.

• You have an understanding of how the education and / or youth sectors work, gained through either practical or research experience. 

-Desirable

• You have a detailed understanding of how England’s education system works and are well informed about policies and trends in the education and youth sectors.

• You have direct experience working with young people.

• You understand participatory research methods, particularly with young people with lived experiences

• You have written research reports and/or impact reports

• You have an understanding of impact measurement and theory of change.

Skills and competencies

-Essential:

• You write extremely well. You adapt your style to suit different genres including media (traditional and social), blogs, impact, academic and policy reports.

• You are highly competent in Excel and can use it to analyse data and produce data visualisations.

• You have some experience in designing and delivering research projects from start to finish, either as a project lead or supporting the project lead.

• You are comfortable making presentations and speaking to unfamiliar audiences.

• You work flexibly and efficiently. You can work from different places and manage your time creatively, balancing periods of intense work with quieter periods. You are self-motivated and don’t need to be told what to do.

• You can work collaboratively with a wide variety of organisations and people, both internal and external.

-Desirable

• You have project/client management experience.

• You understand how to use key research and evaluation software, eg Alchemer and Mendeley

The process

To support equal opportunities and minimise the risk of bias, we are asking candidates NOT to include their name in their CV, covering letter and file names.

1) CV and cover letter

• We are recruiting on a rolling basis, and will be interviewing suitable candidates periodically throughout the application window so please send your application to us as soon as possible.

• To apply, please send a two-page CV tailored to this role (including two referees who we can contact by phone) as well as a one-page cover letter explaining why you think you are suited to this job and why you'd like to work with us.

• The application window will close 11.59pm on 30th August 2024.

2) Shortlisting

• We will inform you if you have been shortlisted via email.

• If you have been shortlisted, we will invite you to complete a task and return the task to us within a mutually agreed time frame.

3) Interview

• If you are successful at the task we will invite you to interview. 

• Interviews will take place in person at our office in Hackney, London.

4) Appointment

• We will inform candidates who have been successful at interview as soon as possible, before contacting referees.

• Appointments will be confirmed once we have received satisfactory references and completed a DBS check. If there is something that you would like to discuss with us regarding your DBS check prior to or during the application process please let us know.

• Ideally we would like someone who can start in September/October 2024, but please talk to us about when you might be able to start, we are open to flexible start dates for the right candidates.