Office Manager Jobs
We are recruiting motivated captains with high personal and professional standards, to join the London’s Air Ambulance team. We have various roles on offer which suit developing and established pilots.
London’s Air Ambulance have a small team of pilots who are dedicated in maintaining high standards of aviation, in order to deliver HEMS to the people of London. We are currently changing our fleet to the EC135 T3H, a change which will embody modernisation of our multi-pilot aviation environment.
Day to day, we work closely with the medical, fire and support staff. All are prepared and rehearsed in their roles and strive to provide the best service possible. We also liaise outside LAA, within the wider air ambulance network and other emergency services community to ensure a safe, efficient operations in line with industry best practice.
Our flights are short and mostly within the busy airspace of London to land and deliver clinical teams to scene with safety as our top priority. Where situations allow, once landed and shut down, pilots help clinical crews with logistics and also act as ambassadors for the charity, liaising with the public.
It’s not just a cliché when we say that we’re in an exciting period of change, it’s true!
We are searching for two Captains, HEMS experience for these posts is essential. One of the post holders will ideally be a qualified Type Rating Examiner (EC135 preferable) to deliver our training programme.
We are keen to support and invest in the development of the right people. If you have the relevant skills and experience, we really hope you’d like to join us.
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional development. In addition, we offer a competitive pension contribution, increasing annual leave entitlement linked to length of service, private health insurance and wellbeing packages to support your work life balance.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
In addition, we are actively working to increase the diversity of our teams and in particular our aviation and operations teams. We actively encourage candidates from diverse groups to apply, should they meet our minimum criteria.
The client requests no contact from agencies or media sales.
Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16 – 25 years old. Our educational approach focuses on the individual at all times.
We are thrilled to invite a passionate Lecturer / Post 16 teacher to join our innovative and nurturing education community on a 1 year Maternity Cover.
Location: CONEL College, N15 4FY (Tottenham, London)
Salary: Circa £36,000
Type: Maternity Cover, full time (37.5 hours per week)
Start date for role: October half term 2024
Ending date for role: October half term 2025
Why join us?
- Term time only role and paid across 52 weeks
- The role itself is very rewarding both through the freedom of creativity and seeing first hand, our learners develop and progress through their goals and aspirations.
- Excellent CPD including a wide-range of in house and external training courses.
- You will have the support of a wider transdisciplinary team that includes full-time Occupational and Speech and Language Therapists as well as BCBA qualified Behaviour Analysts.
- Annual staff recognition awards.
- Cycle to work scheme up to £5000.
- Season ticket loans.
- A wide range of wellness programmes including: virtual yoga & zumba classes, running club, art & cooking classes online.
- Employee Assistance Programme, to help you balance your work, family, and personal life.
- Access to physiotherapy.
About Ambitious College:
At Ambitious College, we are on a mission to empower learners with diverse needs to achieve their fullest potential. We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our educational approach focuses on the individual at all times. Our learners, numbering up to 10 per class, are remarkable individuals who are mostly pre-verbal or rely on assistive communication systems to express their thoughts and needs.
About the role:
As a Lecturer with us, you'll play a pivotal role in delivering creative and person-centered lessons. Your teaching will revolve around our unique learners who are currently engaged with the pre-entry national curriculum framework. Within this framework, you'll have the opportunity to embed functional Math and English skills seamlessly throughout the curriculum.
Your role as a Lecturer:
- Provide excellent delivery, teaching and course leadership to learners across Ambitious College
- Safeguard and promote the welfare of the young people we support
- Work with learners to ensure they receive a service that delivers the outcomes specified in their individualised learning, person-centred plans
- Prepare and deliver schemes of work, lesson plans, assignments and assessments in line with departmental and awarding body requirements
- Work collaboratively with allied health professionals as part of a trans-disciplinary team
Closing Date for role: Sunday 8th of September 2024
Interview date: Tuesday 17th and Wednesday 18th of September 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
The London Diocesan Fund (LDF) is seeking a Development Worker to play a key role within the Compassionate Communities team, based from Causton Street, Pimlico.
Job Summary
To lead on co-ordination and implementation of the Diocese of London’s support offer to parishes around the two themes of 1) Refugees, asylum seekers & modern slavery, and 2) Homelessness
This role fits within the wider Compassionate Communities team offer which includes parish visiting, advice & consultancy; creating & signposting to training, resources and partner organisations; communications & celebration of the work; advocacy & co-ordination of occasional wider projects, responsive to need.
“Compassionate Communities” is one of the three Ambitions as part of the Diocese of London’s 2030 Vision. As such, the team is the lead in delivering support for this Ambition to our churches and chaplaincies.
Job responsibilities
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Respond to specific requests from parishes for advice, consultancy or connection
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Liaise with Episcopal Area teams and senior staff to help deliver aims around these themes of work
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Organise events and meetings around the themes or work, and commission training where necessary
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Form strong partnerships with other agencies & external charities, and model / encourage partnership working to others especially churches
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Share responsibility for communications & social media presence relating to these themes of work, including both written and verbal presentations
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Ensure work is rooted theologically & in prayer, and lead churches in reflection on this
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Be responsive to issues as they arise, focusing on needs and areas of energy where more can be done, being led by church response
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The postholder may be required to undertake any other duties that are commensurate with the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
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Either qualification or experience of working in social action, social justice, alleviation of poverty
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Experience of working with/ holding relationship with a broad range of stakeholders
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Organizational and event management skills
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Public speaking skills
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Proficient use of MS Office
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Writing clear copy for public and briefings
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Practicing Christian with the ability to ground all the work theologically, and encourage others in that
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Empathetic to the vision, mission and values of the Church of England
Desirable
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Either qualification or experience of working in a sector serving one of the themes of work ie refugee or asylum seeker response, modern slavery or homelessness
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Experience of working with churches and faith-based organisations
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Web and Social Media experience
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Experience of working within Community Organising principles
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
Please note that interviews will be held on Thursday, 19th September, and shortlisted candidates will be notified during the week of the 9th September.
Are you passionate about climate justice, public health, and liveable cities?
Determined to work with local communities to deliver real climate solutions?
An energetic leader, team player and go-getter?
We should talk.
The Head of Urban Transformation role leads campaigns delivery and development work across Possible’s ‘getting around’ strategic focus area, continuing our groundbreaking work on campaigning for traffic reduction and sustainable transport across the UK.
This currently includes delivery of the multi-year Get Shady project - swapping cars for trees on London’s hottest streets - and oversight of further work across urban greening, parklets and sustainable urban transport. In the future, this could include other campaigns.
With the support of the co-directors, you will be managing an annual Get Shady budget of hundreds of thousands of pounds, and a team of at least two staff members, alongside key relationships with our partners. You’ll be tasked with overall delivery and impact of Get Shady, supporting other work in your function via line management and project sponsorship, and leading fundraising against existing and new work in line with organisational strategy. You’ll work collaboratively with the communications team to spread effective campaign messages far and wide, and leverage the greatest impact possible in our target communities and beyond. Working within strategy and project plans that have been collaboratively developed, you’ll be free to put forward your own ideas for campaign activities, particularly in response to changing events. You’ll also be expected to act as the main spokesperson for your function, speaking at, for example, local or sector events, and to the media.
You’ll also work closely with the rest of Possible’s senior management team to cultivate and maintain a positive and supportive working culture amongst the whole workforce as well as within your own team.
Alongside, where time allows, you’ll be supported to develop further campaign and project ideas within the ‘getting around’ focus area. Where additional funding does become available you may be required to take on additional line management and project oversight responsibilities.
As a key member of the Possible team you’ll be part of a small, passionate, nimble, unique and positive organisation that cares about its people, its projects and, ultimately, the planet.
About Possible
Our values Daring, Joy and Community guide our actions and our organisational culture. Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody. Our mission is to inspire people in the UK to take the action the climate crisis demands.
We create, build, and share ways people can take meaningful action on climate change together. We translate overwhelming climate urgency into socially just and workable proposals the public can get behind. And we do it all with a can-do attitude and stubborn optimism.
Commitment to anti-oppression
We have made a commitment to make Possible an anti-oppressive place to work. We’re doing the work to undo inequalities and oppressive systems reflected in wider society, and are an inclusive and welcoming group that wants our team mates and the communities we work with to be able to thrive.
We believe that our team and our projects should reflect the diversity of the communities they seek to serve. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, disabled people, those who are neurodivergent, people who have experienced mental health challenges and those who identify as working class or have done so in the past.
Benefits
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35 hour full time work week.
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Flexitime and TOIL.
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33 days paid holidays including bank holidays (pro-rata) and additionally three days at Christmas when the office is shut.
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Employer pension contribution.
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Flexible working considered from day one.
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Learning and development plans and budget for all staff.
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Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave.
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Good parental leave and pay and family friendly policies and practices.
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Up to one week (FTE) paid carer days.
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Paid volunteer and study leave.
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Cycle to work scheme.
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Climate Perks - paid journey days for low carbon holiday travel.
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Headspace account (mindfulness and meditation app).
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Options to work remotely abroad.
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Employee assistance programme that includes free counselling sessions and financial advice for you and your family.
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A caring and supportive culture and lots of opportunities for team connection.
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Paid duvet days, when staff need to look after their wellbeing.
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Support and development boost fund.
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Staff discounts on selected climate friendly opportunities.
Interested?
Read the full job application pack on our website, and fill in the application form.
Deadline: 9am Wednesday 4th September
The client requests no contact from agencies or media sales.
Due Diligence and Research Officer
Advancement
Full-time
Permanent
£33,368 per annum
Application deadline: 9am on Monday 2 September 2024
About the role:
The British Museum has built a reputable prospect research function which supports both Advancement and the Museum's wider management. Our research strategically harnesses information and data to drive fundraising decisions. We ensure we have the right tools, skills and networking that supports the Museum with its mission. Our internal service also includes the provision of non-philanthropic research for Trustee Business and other Museum departments.
Our research is regularly audited and designed to adhere to recommendations set out by The National Audit Office, and numerous internal policies and financial controls. As with any function, the processes in place are reviewed regularly to ensure we remain effective and compliant.
This post will focus on providing the Museum with exceptional due diligence reports. It will play a key role in supporting the work of the Advancement Operations Team.
The successful candidate will combine excellent interpersonal skills, exceptional research and prospecting skills, with a high level of accuracy and detail.
Key areas of responsibility:
- To take primary responsibility for Due Diligence for the department, including requests from senior leadership, ensuring the best possible standards are achieved.
- To provide briefing notes for key events (such as dinners) and support with researching prospects and donors for key stakeholders across the Museum.
- To champion use of the CRM database (Raiser's Edge) - taking primary responsibility for improving prospect and donor data, maintaining exceptional accuracy in the Prospect module and Notes tab on the Raiser's Edge database as well as monitor supporter data and ensure that supporters are appropriately canvassed, working with the Database Manager to devise technical solutions.
- To play an active role in ensuring supporter data compliance in accordance to the regulations specified in UK GDPR and The Fundraising Regulator.
- To assist in the training and supervision of new staff and volunteers within Advancement.
- Play an active role in greeting guests at Museum evening and breakfast events as necessary and where necessary attend events outside of general working hours (time off in lieu will be given).
- To deputise for the Research and Fundraising Priorities Manager.
Please refer to the job description for further information.
About you:
- Educated to A-level or equivalent.
- Experience as a Due Diligence Research Assistant/ Data Assistant.
- Full IT literacy, understanding of CRM databases and of the General Data Protection Regulation and Fundraising Code of Practice.
- Experience in conducting Prospect Research and Due Diligence screening and working at a charity or not for profit organisation.
- Excellent analytical and research skills with the ability to read and analyse a significant amount of data.
- Strong attention to detail, able to multi-task and improve tasks and procedures.
- Ability to work proactively and methodically to deadlines, independently or as part of a team, calm and patiently, and work out of hours (time off in lieu will be given).
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
You can view a selection of our impressive collection of prints and drawings in our .
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
- Interest-free travel, bicycle, and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Role titles: Digital Schoolhouse Programme Communications Officer
Pay: £29,000 per annum, depending upon experience. PIPs pension, bonus scheme, private medical scheme, and generous leave
Location: This is primarily a London based role. However, we offer a mixture of remote and in the office working at Black Bull Yard, 24-28 Hatton Wall, London, EC1N 8JH. This role includes regular office-based team and member related activities and occasional national travel.
Ukie is the trade body for games and interactive entertainment in the UK, with a mission to make the UK the best place in the world to make, sell, and play games and interactive entertainment. We are an agile, not-for-profit company with a team of 20 people and owned by the industry. Ukie is an inclusive employer, and our culture supports entrepreneurship, teamwork and a can-do work ethic. We encourage you to have a look at the Ukie website to see our values and beliefs.
Ukie Education endeavours to support the next generation of industry talent from 5 – 21+ years and beyond. Under the Ukie Education umbrella sit our flagship education initiatives, Digital Schoolhouse and Student Membership alongside the Video Games Ambassadors Scheme and supporting family friendly video games through Ask About Games. Working together we aim to enable anyone with a passion for video games to flourish. We promote a fun and playful approach to education, with creativity and innovation sitting at the heart of what we do. The education team at Ukie sits across disciplines, supports our members, and works with a broad range of partners and stakeholders. This role is focussed on supporting future industry talent through our education programme Digital Schoolhouse.
Digital Schoolhouse is a nationwide programme that operates out of 91 Schoolhouses in the UK and internationally. Delivering inspirational computing and immersive careers education using a play-based learning approach to schools is the fundamental core of the programme. Our pioneering esports tournaments are the first and largest formal school-based esports tournaments in the UK. Since its inception in 2014 the programme has now supported almost 300,000 pupils.
The Programme Communications Officer plays an essential role in the smooth running of Digital Schoolhouse. The successful candidate will be the initial point of contact for teachers that are involved in the Digital Schoolhouse programme. Resolving queries, organising training events and meetups, streamlining processes, dealing with day-to-day marketing and overseeing internal and external programme communications are key aspects of this role. As the programme continues to expand the opportunities for growth for the successful candidate will too.
There are opportunities for the successful candidate to showcase and develop their teamwork, organisational skills and entrepreneurial spirit as well as co-ordinate activity whilst working with people from different backgrounds and levels of seniority. Stakeholder and relationship management are key to this role.
Ukie has a supportive work culture, actively encouraging continuing professional development for all our staff. If you are excited by the role on offer, but do not feel you meet 100% of the requirements or qualifications we encourage you to apply anyway explaining why your skills and experience make you an ideal candidate.
Main areas of responsibility:
1.Programme communications and operations
2. Events communications and logistics
3. Day to day marketing and communications
1. Programme communications and operations
§ Be first point of contact for Lead Teachers involved in the delivery of the programme.
§ Lead on organising and executing annual Schoolhouse recruitment campaign from January – May; schedule interviews with candidates, the programme director and the academic selection panel.
§ Organise and support Regional Leads and their school clusters, manage the quality assurance process and co-ordinate regular Regional Huddle meetings.
§ Lead on teacher communications including but not limited to; event comms, bursary comms, opportunities, general reminders, collecting paperwork etc.
§ Maintain the Schoolhouse CRM and ensure teacher and Schoolhouse records are up to date.
§ Maintain the DSH website including creating teacher logins and Schoolhouse web profiles, helping teachers with web support, and carrying out general website maintenance.
§ Termly reporting and analysis of external programme communications. Including successful leads generated through social media marketing and campaigns, revenue generation activities etc.
§ Work with the DSH team to effectively implement the delivery of an ever-expanding programme.
2. Event Communications & Logistics
§ Lead on organising, planning, and executing teacher training days (Playful Computing Conference and Ingenuity Days).
§ Ensure paperwork for CPD accreditation is completed and processed.
§ Produce pre and post event communications, including Eventbrite and webpages as well as follow up emails and support.
§ Provide general event support – work with the wider Digital Schoolhouse team to organise shipments, event materials and supporting marketing materials for DSH events.
§ Co-ordinate and market careers competitions that are run as part of the annual Digital Schoolhouse esports tournaments.
3. Day-to-day Marketing and Communications
§ Work with the Senior Project Manager and the wider Ukie Communications team to manage social media activity and track engagement across all social channels, X, Instagram, Facebook, LinkedIn and YouTube.
§ Design, plan and deliver a social media fund raising campaign for the programme.
§ Curate the DSH Education newsletter monthly.
§ Run the One Minute Mentor (OMM) careers resource including editing and uploading videos and curating the OMM playlist on YouTube (and the DSH website).
§ Work with the Senior Project Manager to curate monthly blogs and news content for the DSH website.
§ Design assets where appropriate for marketing purposes, using Adobe Photoshop / InDesign / Canva etc.
§ Oversee consistent and accurate use of Digital Schoolhouse and partner branding in all external communications.
Desired experience and qualities:
§ Ideal for someone who is looking to develop their experience in communications and marketing including social media and design.
§ Excellent communication skills, including written, planning and analytical along with verbal communication and listening skills.
§ Excellent organisation and time management skills; methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.
§ Excellent working knowledge of Microsoft Office packages and the ability to work on new systems.
§ Proactive with the ability to work independently as well as within a team.
§ Proven experience of asset design and development.
§ Proven experience of social media management, marketing and campaigns.
§ Proven experience in a communications related role.
§ A creative thinker who can think outside the box.
§ An entrepreneurial mindset who has the ability to critically evaluate existing processes and innovate and improve upon them.
Other information:
Working hours are Monday to Friday – 9.00am to 5.30pm and there is an expectation that some evening and weekend work will be required to attend events as the business requires. Ukie supports remote working, but there is an expectation of regular visits to the office.
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
The client requests no contact from agencies or media sales.
Information for Applicants
Meetings Co-Ordinator
Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer
Salary: £28,528.76 for 37.5 hours, £6086.08 pro rata
Holiday entitlement: You will be entitled to 25 days paid leave plus public holiday per annum pro rata
Closing date: 12pm, Monday 9th September 2024
Carers Voice Norfolk & Waveney aims to promote equality of opportunity and welcomes applications from diverse candidates with the right mix of experience, skills and potential. We will collect and process the personal data you provide on this application form and any other supporting documentation you submit in order to administer the recruitment procedure for the above role. Further information is available upon request.
Introduction to Carers Voice Norfolk & Waveney
Carers Voice Norfolk & Waveney is a user-led charity providing the independent voice of Carers in the way their services are designed, developed and delivered. Its vision is to ensure that unpaid Carers throughout Norfolk & Waveney are valued, recognised, and supported with equal access to a good quality of life that is not prejudiced by their caring role.
The guiding principle that informs our work is expressed in the organisational mission statement:
‘To improve the health and wellbeing of all Carers in Norfolk & Waveney; through partnership working we will ensure that the voice of Carers is heard and listened to, enabling support and services to be designed and delivered that reflect Carers’ needs and interests’.
Carers Voice Norfolk & Waveney facilitates a countywide strategic partnership group and five locality network groups, all of which meet quarterly. CVN&W has a membership of over 2000 Carers and a reach extending to over 100 Carer groups countywide. The organisation is led by a board of trustees, all of whom have lived experience of caring, and who delegate day-to-day management to the Chief Officer who is supported by the Carers Voice Co-Production and Project Officer and the Membership & Administration Officer.
Carers Voice Norfolk & Waveney works in partnership with the Norfolk and Waveney Integrated Care Board which provides the health and social care for Norfolk and Waveney together with statutory and voluntary organisations. We work closely with Norfolk County Council and the commissioned countywide support service for Carers, Carers Matter Norfolk.
Coproduction is central to everything we do at Carers Voice. Carers are ‘experts’ through their lived experience and Carers Voice works to ensure Carers are able to influence change regarding the services, policies and decisions that affect them and the people they care for. Coproduction is an equal relationship between people who use services and people responsible for services. Decision making is shared in planning, design, delivery and monitoring.
The role will be carried out mainly in weekday office hours and can be flexible to suit the right person. Very occasional evening and weekend work will be required. The role will predominantly involve working from home. Equipment such as mobile phone and laptop, will be supplied. We are looking at the potential of arranging in person meetings which would require some travel within Norfolk & Waveney. A mileage allowance will be paid.
Job Description
Job Title: Meetings Co-Ordinator
Company: Carers Voice Norfolk & Waveney
Reporting to: Carers Voice Norfolk and Waveney Chief Officer
Accountable to: Carers Voice Norfolk and Waveney
Location: Working from home with some flexibility for face to face meetings
Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer
Main purpose of the role:
We are looking for a Meetings Co-ordinator to join our team.
Are you a great communicator, with first-class organisational skills, and experience of co-ordinating meetings?
Do you have excellent communication and interpersonal skills, with the ability to establish rapport, empathise and build trust with Carers from diverse backgrounds.
The Meetings Co-ordinator will lead the co-ordination and development of the five Local Carer Involvement Meetings and be responsible for facilitating/ chairing these meetings. These meetings are an opportunity for Carers to share their experiences and to come together with practitioners to co-produce solutions to gaps in support. The role involves supporting a network of unpaid Carers in Norfolk & Waveney. You will be helping Carers to have a say on issues that matter to them; strengthening the ‘Carers Voice.’ You will play a key role in outreach, engagement and advocacy, to ensure that Carers Voices are heard.
Main Relationships:
The role will maintain effective connections with: Carers and Past Carers (individuals and groups), Co-production & Project Officer, Membership & Administration Officer, Adult Social Services Operational Business Lead and integrated health and care practitioners, service providers and user-led groups and VCSE organisations and statutory bodies such as Healthwatch Norfolk.
Tasks:
1. Networks / Community Development
1. Lead (operationally) the coordination and development of five Local Carer Involvement Meetings to give Carers a space to share their voice in the design, delivery and evaluation of services and support which affect them, ensuring Carers feel heard and supported.
2. Chair the five Local Carer Involvement Meetings quarterly, providing organisational and facilitation support, including aspects of administration (setting and distributing notes, agendas and documentation and taking forward and reporting back on actions). Minute taking will be provided by another member of staff whenever possible.
3. Develop the membership of Locality Networks to ensure good representation from Carers, Carer peer support groups, practitioners, service managers and commissioners.
4. Building networks between local services and Carers. Collaborate with internal and external stakeholders, including healthcare professionals, social services agencies, and community organisations.
5. Provide a quarterly report on the Local Carer Involvement Meetings to the County Wide Partnership Board and wider Integrated Care System
2. Communications & Engagement
6. Build and grow Local Carer Involvement Meetings and the Carers Voice membership
7. Support communications and promotion of the Carer Involvement Meetings and involvement opportunities locally, regionally and nationally
8. Attend events to promote Carers Voice Norfolk and Waveney and the Carers Identity Passport, signposting to support for Carers and reaching hidden and/ or Carers who are not engaged in services
3. Participation
9. Support Carers to be involved in co-production activities and opportunities.
10. Facilitate Carers to have a say in the design, delivery and evaluation of services that support Carers and those they care for through Local Carer Involvement Meetings and other services and forms of support as appropriate.
11. Support with identifying local, regional and national involvement opportunities (e.g. consultations, workshops and co-production activities), feeding information through the Local Carer involvement Meetings and Carers Voice membership, providing Carers the opportunity to have their voice heard.
4. Volunteer Recruitment and Management
12. Support the ongoing development of a ‘Carers Ambassadors’ programme. Carers Ambassadors are volunteers within Carers Voice who have personal lived experience of caring. They are members of Carers Voice Norfolk & Waveney and regularly contribute to the development and design of services used by Carers within health and social care. Their experience means they are linked in and familiar with services for Carers across the County.
5. Other
13. Proactively work with other team members to ensure co-production is embedded in all the work Carers Voice undertakes.
14. Deputise for other members of staff as required and briefed.
15. Contribute to the ongoing monitoring, evaluation, and review of the support for Carers within Norfolk and Waveney
16. Help to capture and publicise Carers Stories to raise awareness of Carers
17. Develop ways to involve and engage Carers with activities happening in the wider health and social care sector so that co-production takes place.
All Carers Voice Norfolk and Waveney post holders are responsible for:
18. Working to the policies and procedures of Carers Voice Norfolk & Waveney
19. Promoting equal opportunities and respecting diversity within all aspects of their work
20. Complying with Health and Safety Regulations
21. Carrying out additional duties where appropriate which may be allocated from time to time by the Chief Officer / line manager.
Person Specification:
Experience and Qualifications:
Essential
Chairing and facilitating meetings, workshops or groups sessions and reporting back on actions progress
Coordinating and networking with local organisations and practitioners
Database management (Mailchimp, Excel, or similar)
Handling confidential and sensitive information (Data Protection Act 2018 & GDPR compliance)
Desirable
Educated to degree level or equivalent
Experience of using social media for promotion and to build networks
Volunteering/ working with Carers/ people who use services/ lived experience of Caring
Meeting/ Events promotion
Knowledge & Skills:
Essential
Excellent communication and interpersonal skills -written and verbal
IT Literate: use of Mailchimp/ Smart Survey, (Microsoft Office Suite)
Ability to work under pressure, prioritising and managing conflicting workloads
Desirable
Knowledge of the health and social care system locally and nationally / issues affecting Carers and the people they care for and organisations who offer support.
Creating professional social media content
Copy writing (creating accurate content tailored to target audiences, print and online)
Experience with wellness and holistic approaches
Understanding of barriers to wellbeing, including but not limited to mental health challenges, socio-economic challenges, and life transitions.
Attributes:
Essential
Reliable, professional with an empathetic approach
able to work as part of a team
Diplomacy: able to handle sensitive and confidential information
Self-motivated: ability to work independently and show initiative
Time management and ability to prioritise workload
Other requirements:
Occasional work during evenings and/or weekend (attending events)
Ability to travel throughout Norfolk & Waveney
Desirable:
Current driving licence and use of a car
The client requests no contact from agencies or media sales.
About us
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
We are seeking a dynamic Fundraising Officer to join our team!
If you are a recent graduate/school leaver or an individual looking to start your career in the charity sector and learn about fundraising, this opportunity is for you—no previous fundraising experience required.
If you have transferable skills in relationship-building, written and verbal communication and data handling, and you're eager to build a career in the charity sector, we encourage you to apply. Your unique skills and passion could be a perfect fit for driving our mission forward!
About the role:
As a Fundraising Officer, you will play a pivotal role in shaping the future of our organisation. You will be at the forefront of our fundraising efforts, building and nurturing relationships with supporters, planning fundraising campaigns, and helping to ensure our financial sustainability. This is more than just a job; it’s an opportunity to make a lasting impact on a cause you believe in.
Contract: fixed-term for 18 months with a potential to extend
Hours of work: 37.5 hours per week -flexible and consolidated working arrangements available
Start date: November 2024
Responsibilities:
- Provide excellent supporter care and communication to help fundraisers reach targets and retain corporate partners and donors.
- Collaborate with the fundraising and wider Student Minds team to achieve fundraising objectives.
- Encourage fundraising and donations through regular communications and manage time-bound campaigns.
- Conduct research into new fundraising prospects in collaboration with the Fundraising and Development Manager and the Partnerships Manager.
- Manage supporter newsletters, including writing content and increasing distribution and engagement.
- Handle incoming enquiries regarding donations and fundraising activities and update supporter data in the charity database.
- Provide logistical and administrative support for community and corporate fundraising activities and events.
- Assist with strategic decision-making, ensure compliance with internal and external requirements, and support website content development.
For a more detailed job description and person specification please refer to our Recruitment pack which is available in the document section below.
Why work for us?
- Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.
- Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
- Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
- Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.
How to apply?
- Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications.
- Complete the Equality Monitoring Form.
- Download and complete our application form which is available in the document section below.
- Upload your completed application form.
Application deadline: 22nd September
Interviews: 3rd October
Student Minds is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.
The client requests no contact from agencies or media sales.
Are you passionate about improving the services provided to support children’s mental health? Are you experienced in managing teams and delivering high quality services with energy, compassion and professionalism?
About Us:
The Purple Elephant Project is a dynamic charity providing vital therapeutic interventions for children and young people in Greater London. Our mission is to alleviate mental health distress by working through challenging and traumatic early life events using Play and Art Therapy. We're seeking a Head of Therapy Services to join our growing team and help us continue making a difference in young lives.
The Role:
As the Head of Therapy Services you will manage our team of 17 therapists and lead the planning, resourcing, delivery and evaluation of our therapy services, ensuring provision of consistent and high-quality interventions.
Key Responsibilities:
•Be responsible for the planning, resourcing, delivery and evaluation of clinical services
•Manage enquiries, referrals, waiting lists and case allocation to therapists
•Manage the production, oversight, and monitoring of therapy contract proposals and service level agreements
•Oversee the collection and reporting of outcomes data to support monitoring of the quality and effectiveness of therapy services.
•Line manage the therapeutic team ensuring delivery of services in line with our standards
•Lead on recruitment and induction of qualified therapists and trainees
•Ensure clinical records are kept up to date and meet our standards. Review therapists written reports and provide feedback and additional training as required.
•Complete outreach site visits, building links with partners, supporting the therapy team and completing quality assurance checks
•Ensure therapists are up to date with professional requirements (e.g. governing body membership, insurance) and that they are receiving adequate supervision for their allocated caseload
•Create and oversee opportunities for Continuing Professional Development for the therapy team
•Serve as the Designated Safeguarding Lead, ensuring the organisation fulfils its safeguarding responsibilities according to policies, which may involve occasional paid after-hours work.
•Promote and represent PEP as required and act as an ambassador for our charity, working to support our ethos, mission and values
•Maintain confidentiality, adhere to organisational policies and procedures, comply with relevant laws and regulations, and demonstrate a commitment to diversity and anti-discriminatory practices
What We're Looking For:
•Experience in line management and demonstrating effective leadership
•Understanding of children, young people, mental health, and therapy services
•Expertise in clinical risk assessment and child/adult safeguarding procedures
•Sensitivity, empathy, and excellent interpersonal/communication skills
•Ability to work independently and collaboratively, maintain confidentiality
•Flexibility to adapt work to support the changing needs of the charity
What We Offer:
•A chance to make a real difference in children's lives
•A supportive and collaborative work environment
•28 days holiday (pro-rata, including bank holidays)
•Workplace pension scheme
•Opportunities for professional development
The Purple Elephant Project is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an Enhanced DBS check and provide references.
We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a dynamic and experienced professional to lead and develop our events programme – developing, promoting and delivering a range of events that maximises income and drives supporter engagement. This new role is crucial in providing a seamless service for the charity to be able to cultivate relationships, secure income and raise its profile through well delivered events.
As the Events Senior Executive, you will be instrumental in planning and delivering events, developing the exciting and engaging activities alongside a group of dedicated colleagues. The range of events that this role will be running will be varied and will need to be run smoothly, in a timely manner and deliver on the agreed aims. As a charity connected to Roald Dahl, we also believe we have the licence to do things differently to others, so having a creative flair would be a bonus! This role centres on delivering events that forge strong and meaningful relationships with new and existing supporters and stakeholders. The Senior Executive will explore innovative methods to deliver events to the right audiences through targeted campaigns, significantly contributing to the fundraising efforts of the organisation.
Responsibilities to Include:
- To deliver a programme of cultivation, stewardship and fundraising events, identified by Head of Fundraising and Communications.
- To project manage each event, schedule and chair the project team meetings, and collaborate with your colleagues using a project management tool.
- To work with a range of third-party suppliers critical to each event success such as venues, technical etc.
- To develop event guest lists and co-ordinate invites using our CRM system (Beacon), monitor RSVP’s and ensure excellent guest correspondence.
- To work with the communications and marketing team to develop event invites that help to grow supporter engagement
- Prepare and manage event risk assessments
- Ensure that all stakeholders are effectively briefed prior to the event.
- Co-ordinate and manage budgets, develop feasibility reports and be able to feedback on ROI and event review.
- Lead on delivery of event, point of contact for internal and external stakeholders, ensuring success on the day.
- Ensure that thorough project debrief takes place so that learnings can be recorded to provide insight for future decision making.
The client requests no contact from agencies or media sales.
DOTW UK has a small, high-performing and dynamic services team dedicated to delivering high quality, person-centred healthcare in a fast-paced environment, ensuring exceptional personal and team performance.
We are looking for an Outreach Senior Caseworker with experience of delivering effective advocacy on behalf of people from marginalised communities. This role will play a key role in the delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.
As part of DOTWs Services team, you will support the service by proactively promoting DOTW’s service at individual accommodation sites, providing social assessments for residents and their dependents, escalating health issues of any immediate concern, and support responses to urgent health and/or safeguarding concerns. As part of a culture of best practice, you will ensure adherence to DotW policies and will provide support resolving complex cases, deploying your demonstrative experience delivering person-centred, compassionate care and/or advice and support to people seeking asylum or from other excluded communities.
You will lead by example, demonstrating effective advocacy, coordination, and multi-tasking skills, The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment and be able to work productively and constructively within a close-knit team by demonstrating an open and responsive attitude and using your excellent communication skills.
You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.
You will be supported by an experienced team, regular line management, and clinical supervision. Skills in Basic Life Support, First Aid, safeguarding, mental health management, and trauma-informed approaches will be provided.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Wednesday 11th September at 9am.
How to Apply
To apply, please submit your CV & Covering Letter on the link provided with the following details:
- Why you would be interested in the role
- Contract length – 6 or 12 months
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
How to Apply
To apply, please submit your CV & Covering Letter to the email provided with the following details:
- Why you would be interested in the role
- Contract length – 6 or 12 months
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a dynamic and driven Data and Compliance Enabler to work in partnership with key staff across the Movement. As a Data and Compliance Enabler, you will equip an organization that is seeking to become more effective in the delivery and operations of the mission. You will provide outstanding technical service and support to all customers, both internal and external.
The successful candidate will:
- Work closely with the Senior Database Manager, Technical Services Manager and the rest of the Digital Solutions Team to ensure that the systems and software we use, alongside the data we hold are secure and stable and can be accessed by staff.
- Work across the different teams to maximise the benefit we can get from our systems, offering support, training and solutions within the compliance framework.
- Have a good grasp of the IT systems and the security toolset used by Scripture Union.
- Understand the legal framework of GDPR. In addition, regularly review and update data and security policies.
- Work with different teams within Scripture Union to identify data and security issues and seek solutions, either through training or improving processes.
- Conduct regular compliance audits for data management.
- Ensure frequency of staff training, communication updates and give guidance on data protection queries.
- Understand key technical IT security requirements and ensure SU is operating according to national standards.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a covering letter to our HR Officer, We will contact shortlisted candidates to ask them to complete an application form ahead of interview.
For more details, please visit our website and download an application pack.
We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence and free Bible reading notes.
* This role is a 2 year fixed term contract. This role requires office presence of approx. 3 days a week at our National Offices in Milton Keynes. f you have any questions about this role, please contact , the HR Officer and they will call you back.
Closing date: 30th September 2024
Interview date: We will hold interviews as suitable applications are received. The suitable candidates will be informed accordingly.
Interview location: Trinity House, Milton Keynes
The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies. We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.
The client requests no contact from agencies or media sales.
Funded by Lambeth Council as part of its cost of living response in the borough, we are looking for an experienced generalist adviser able to deliver advice services to clients onsite at our main office and at various outreach locations, mainly in debt, benefits and housing
You will join a small, friendly team of staff and volunteers providing high-quality advice to persons in need. You will be supported through regular supervision and training. Your salary will be £33,444. The post is funded for one-year initially, however we intend seeking further funding during this term as we consider this post to be a high strategic priority for the Centre and of significant value to the clients who will benefit from it
BAC is a dynamic independent advice centre based in London with core specialist services in Housing, Benefits, and Debt. We also provide extensive pro bono legal services through our award-winning Online Legal Clinic in areas including Crime, Family, Employment and a wide range of litigation matters. We provide a range of generalist, outreach and specialist project services such as legal advice to persons living in the private rented sector
The client requests no contact from agencies or media sales.
Join us as a Volunteer Project Officer at the MND Association on a 12-month Fixed Term contract and help shape the future of our volunteer initiatives.
You'll play a pivotal role in enhancing our volunteering opportunities, ensuring that our diverse range of volunteers have a rewarding experience. You will develop and deliver projects from start to finish to ensure that the efforts of our volunteers have a meaningful impact on people living with and affected by Motor Neurone Disease.
Your responsibilities will include planning, coordinating, and delivering volunteer projects that align with our organisational goals. You'll collaborate with internal teams to gather project requirements, develop helpful project plans, and carry out the work to successfully deliver the projects. Throughout the project lifecycle, you'll keep volunteers, employees, and other stakeholders informed and engaged, ensuring transparency and a shared sense of purpose.
Beyond project delivery, you'll develop strong relationships with external partners, bringing together the right people and resources to advance our volunteering initiatives at both local and national levels.
You'll also take charge of monitoring and evaluating the impact of our volunteer projects. By implementing effective systems, gathering feedback, and identifying areas for improvement, you'll help us continually refine our approach to volunteer involvement. Regular reporting on project outcomes will keep our stakeholders informed and highlight the difference your work is making.
If you're someone who thrives on driving positive change and enjoys working in a collaborative environment, join us in our mission to make a real difference in the lives of those living with MND.
Hybrid Working Expectations: 1 day per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.
Interviews will take place the week commencing 2nd September.
What are we looking for?
An individual with experience working on people focused projects who can bring our volunteer projects to life. Excellent communication skills, both verbal and written, are essential, as you'll be working closely with a variety of stakeholders, including volunteers, employees, and external partners.
You should be highly organised, able to manage your time effectively, and comfortable working collaboratively with teams across the organisation. Experience in building and maintaining positive relationships is key, as is the ability to solve problems creatively and adapt to changing project needs.
Above all, you should share our commitment to the values of the MND Association and be motivated to make a meaningful impact.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.
IMPORTANT INFORMATION
Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.
Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.
Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.
To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.
Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Spitfire Advice & Support Services Ltd is one of the foremost advice and advocacy community organisations in Birmingham and we are currently looking for an extraordinary person to join our organisation.
We are seeking to appoint a Money Advice Case Worker with extensive experience of welfare benefits, debt advice and the relief of poverty. Holding an IMA (Institute of Money Advisers’) qualification or recent GGDA (Giving Good Debt Advice) training will be essential.
We need to appoint someone who will understand and work with the clients who access our services, who are often vulnerable with multiple and complex needs and who will also work well as part of the team. Based in Castle Vale our clients are from the Castle Vale Ward and the North East of Birmingham with some clients coming from the wider Birmingham area. We are embedded in the local community and are passionate about improving the lives of the families, young and older people who reach to us for support. We work hard to remove barriers, reduce isocial solation and increase financial inclusion for all our clients.
The appointee will need to have extensive experience of Legal Services Commission casework in the context of the Advice Quality Standard and will have worked in a target driven environment but who will also understand that people will always be our priority.
Key Job purpose/Core Duties:
a) The delivery to AQS standard of the core Money Advice (benefit and debt casework) Service. This may be via telephone, MS Teams, email or face to face.
b) The provision of advocacy and court representation at tribunals or other statutory bodies as appropriate.
c) Taking client instructions; this may include, but is not limited to; drafting letters/emails to the client and third parties, preparing financial statements and negotiating with third parties.
d) Ensuring income maximisation through the take up of appropriate welfare benefits.
e) The support, with other team members/volunteers, of the delivery of the service on an outreach basis if required.
f) Working to targets to ensure that we meet all our contractual obligations.
g) Managing own caseload, opening and closing cases appropriately and carrying out reviews as required by AQS and the Head of Advice.
h) Maintain accurate case and client records using our digital case management system and for purpose of continuity of client casework, information retrieval, statistical monitoring and reporting preparation to AQS standards.
i) Ensuring that all casework meets AQS standards and complies with Money Advice Team Procedural Manual.
j) The maintenance of records and other data ensuring that it is up to date and accurate; either paper records (as required by Tribunal cases) or on our digital casework management system.
k) Ensuring that all confidential information is handled in line with the company’s Confidentiality Policy and GDPR Policy.
l) Carrying out other tasks as requested by the Head of Advice Service in support of the delivery of the project.
m) The implementation and maintenance of systems and procedures as required by your role.
n) Assist clients with related problems where they form an integral part of their case and refer to external agencies as appropriate.
Brief Summary of offer:
Tenure: We are offering a full time 2-year fixed term contract.
Hybrid Working: 35-hour week 3 days working from home / 2 days office based.
Annual Leave: 35 days (27 company days + 8 statutory Bank Holiday days per annum
To relieve poverty, empower individuals, improve financial resilience, and break down barriers for the people who reach out to us.
The client requests no contact from agencies or media sales.