Office Manager Jobs

The Organisation

The Refugee Council is one of the leading organisations in the UK working with asylum seekers and refugees. We provide advice and assistance across a wide range of issues. These include helping asylum seekers through the asylum system, accessing housing, welfare, benefits, health, education and employment. Our teams work with relevant agencies such as the Home Office, Local Authorities, Hosing providers, UKBA, Health and Mental Health providers, and Legal Service Providers. You can find out more about the work we do, our strategy, our values on our website.

The Refugee Council has agreed to work in partnership with Migration Yorkshire and Doncaster and Rotherham Local Authorities to deliver the wraparound support for refugees on the Homes for Ukraine programme. The model of support is as follows:

• Integration support for new arrivals
• Coordinating multiagency weekly drop-ins
• Ongoing support for complex case clients beyond 12 months
• Intensive support with securing permanent housing (including property searches, joint viewings, tenancy support)
• Reporting critical incidents and intensive support for affected families – DV, safeguarding, self-harm, hate crime.
• Group briefings and community development activities
• Support with applications for visa extensions
• Promoting volunteering and referrals into employment support services

The post holder will be working from the Sheffield office covering Doncaster and Rotherham and will report to the South Yorkshire Resettlement Homes for Ukraine Coordinator.

Main Duties and Responsibilities

1. To assist resettled refugees to develop and access social, cultural, recreational and other local community activities and opportunities.
2. To develop and coordinate initiatives that promote links between resettled refugees and the wider community (e.g. English conversation clubs, women’s groups)
3. To organise and facilitate group briefing activities that promote the integration needs of Homes for Ukraine clients (Briefing topics may include: debt, utilities, cost of living, UK education system, health services, visa extensions)
4. To enable newly arrived refugees to identify their needs and aspirations and collaborate with the resettlement workers to play an active role in helping to fulfilling them.

For more information on the role, please view the job description on our website. 

To apply, please complete the application form on our website via the apply button.

Closing date: 27 August 2024

Interview date: TBC

Position: Project Officer

Reporting to: Senior Project Manager

Location: Sidcup, Greater London, and hybrid working of 2 days in the office and 3 days remote

Contract Type: Permanent and full-time

Starting Salary: £27,000 – £29,000 gross per annum (based on experience) plus benefits

Purpose

The Project Officer will be responsible for supporting the effective implementation of project delivery activities across our portfolio, predominantly in Africa, Central Asia and the Middle East. 

The post holder will support projects, ensuring delivery meets quality expectations (internal and client), delivers to scope of project, within budgeted resources and in line with project timelines. The post holder will work closely with project managers, delivery partners, consultants and internal technical experts to ensure projects maximise their positive impact.

The Project Officer will also support the Senior Project Manager and Director of Project Delivery to disseminate good management practice across the organisation, and advise on delivery approaches.

Main Responsibilities

The responsibilities of the Programme Officer include the following:

Project Support

· Provide support to Project Managers in the delivery of projects, ensuring projects are delivered on time, within budget and scope and comply with client contract.

· Take on Project Management of assigned select projects within a determined budget/complexity threshold.

· Set-up and monitor project workplans, including change requests ensuring that approvals are formally recorded.

· Manage day-to-day relationships with delivery partners and internal team(s) and build solid understanding of delivery needs and timelines across projects.

· Monitor and support timely client and consultant billing and invoices attached to delivery.

· Support onboarding of consultants for new projects, including due diligence checks and contract preparation based on set templates.

· Ensure project management software and tools are accurate and kept up to date for allocated projects.

· Provide timely responses to client queries and alert Project Managers of any potential risks

· Lead duty of care and travel planning for staff and consultants, working alongside administrative officers

· Liaise closely with technical colleagues and Project Managers on project support needs.

Project Financial Management

· Monitor project budget performance, capturing variances & liaising with the Finance Team.

· Monitor consultants’ expenses/fees against contracts and client invoices against contracts.

· Make recommendations to ensure financial outcomes are met with respect to time, quality and cost, and provide early warning of project overspend

· Prepare internal project update reporting including finances and resourcing using required management tools. 

Organisational Support and Business Development

· Provide support in strengthening policies, procedures, and management tools for Development Pathways 

· Coordinate with wider project team to ensure technical capacity is well planned across Development Pathways’ portfolio of projects 

· Signpost colleagues to relevant project management tools and processes, when required 

· Support project closure processes as required, capturing and sharing lessons internally. 

· Provide ad hoc input to evolving organisational requirements as directed by the Director of Project Delivery. 

· Assist with identification and monitor business opportunities in donor markets, as requested

· Update SharePoint and ensure project data sheets are developed and up to date to facilitate BD tenders

· Collate and share project information to support the Business Development and Communications departments.

Reporting Lines

This post will report to the Senior Project Manager

Skills, Knowledge and Behaviours

The Project Officer will require the following combination of applied skills, knowledge, and behaviours to successfully contribute to team goals:

· An undergraduate degree in an appropriate subject 

· Around 1-2 years’ experience working within international development,  research and/or the consultancy sector.

· Understanding of project implementation requirements and specifications

· Ability to plan and coordinate project implementation activities including reporting, finance, project management and develop and implement administrative systems in a complex environment

· Ability to build and maintain strong working relationships with a broad range of stakeholders

· Demonstrated capacity to coordinate quality documentation that conveys ideas and concepts in a clear, logical and accessible manner.

· Well-developed interpersonal communication skills demonstrated by successful liaison and rapport building with consultants and stakeholders consulting 

· Ability to understand and effectively utilise financial information.

· Ability to prioritise, plan and organise workflow to tight timeframes, handle multiple tasks and be flexible with changing priorities.

· Proven ability to resolve problems, anticipate barriers and create practical solutions

· High IT proficiency (Microsoft Office (Word, Excel), SharePoint, etc.)

· Demonstrated attention to detail ensuring quality standards are maintained

· Ability to travel internationally when required

· Proficiency in additional languages, would be advantageous but is not required

· Commitment to values of international development, social justice and equality.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

· Fulfilling work - working to make a difference to some of the world’s most under-served communities.

· Flexible working – Development Pathways offers employees flexible work hours and remote work options.

· Generous time off – recharge with 30-holiday entitlement plus public/bank holidays.

· Excellent health and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme and Employee Assistance Programme.

· Group Life Insurance

· Commitment to professional development opportunities – we encourage our staff to participate in professional learning and development.

· Provision of a company laptop

· Yearly working at home allowance

· Monthly travel allowance if attends the office two days per week

· Reward Scheme for involvement in winning bid work

· Lunch provided when in the office.

How to apply

We invite interested candidates to please apply for the post by including all of the following:

1. A cover letter explaining why you are applying for this position, and how you would meet the selection criteria for the post of Project Officer
2. A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
3. All applicants will be required to specify if they have the right to work and live in the UK.

Closing date for this post will be the close of business on the 30th August 2024.

Applications should be submitted by email.

Applicants must confirm if they have the right to live and work in the UK.

Applications will be reviewed on a rolling basis and we retain the right to close this role without notice.

Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.

Applicants, please note the Privacy Notice on our website.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilities.  without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.

This new role will be a core part of the Royal Court team, with a focus on high-quality co-ordination and administration to underpin how we manage and support all our staff, ensure smooth board and governance operations, and establish a positive and effective workplace. The job focuses particularly on managing key HR procedures, systems and records (including recruitment); supporting trustee activity including statutory board meetings and paperwork; and ensuring effective internal communications and administration across all our teams. 

The role will manage a high volume of correspondence, documentation and processes including confidential and sensitive information, meaning strong organisational skills, attention to detail and discretion are all vital. While much of the focus of the role is administrative and procedural, this will also be an unrivalled opportunity for someone early in their career to learn about the internal workings and management of a leading cultural charity, and to be part of shaping our next steps. 

The successful candidate will have: 

• Understanding of and commitment to the progression of anti-racism and anti-oppression in the workplace and through your role.

• Excellent IT skills, including confidence engaging with new systems and trouble-shooting issues.

• Positive, friendly and approachable when working with a wide range of staff and stakeholders at all levels.

• Highly organised with a systematic approach to administrative tasks and the ability to forward-plan and use initiative in managing a busy schedule. 

Role description:

You will be a key member of the fundraising team, supporting all areas to grow and maximise income.

You will be responsible for:

• Database management: Responsible for ensuring the charity’s CRM database is up to date;
• Ensuring the correct import of data from 3rd party sources.
• Working with the finance team to ensure that there is correct and timely reconciliation with financial records.
• Supporting the fundraising team with marketing campaigns, events, and data screening.
• Management of donation/service platforms: Responsible for ensuring that 3rd party platforms are kept up to date, on brand and used appropriately and effectively to support fundraising activity.

Main Responsibilities:

• Importing data in an efficient, timely and accurate manner will make a up a large aspect of the role.
• Provision of regular information to the fundraising team to drive activity, such as reports on new fundraising pages which have been set-up.
• Construction of tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
• Regular reconciliation of large data sets, including marketing lists.
• Regular gift aid claim submissions to HMRC within established KPIs.
• Supporting the individual giving manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.
• Lead on processing donations from mailing appeals.
• Work with the fundraising team to ensure data recording is kept up to date in a timely way
• Work with the Individual Giving Manager to put supporter journeys in place for Regular givers, legacy pledgers, in-memory supporters and appeal responders.
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
• Record communication preferences in compliance with GDPR.
• Carry out any other duties as may be reasonably required.

Person Specification:

Knowledge and experience:

• Experience of working in the charity sector.
• Experience using a CRM system (Beacon preferred).
• Experience of working in a customer service environment.
• Basic knowledge of Gift Aid regulations.
• Understanding of GDPR.

Skills, attitudes, and behaviours:

• IT skills across a range of systems including MS office and SharePoint.
• Ability to problem solve and think laterally to achieve a goal.
• Commitment to team-working and respect and consideration for the skills of others
• Committed to quality.
• A flexible attitude and willingness to develop in the role.

This international humanitarian charity seeks an interim financial controller. The successful individual will be leading the finance team, responsible for maintaining a strong control environment, processes and procedures, and specifically the year-end consolidated accounts and annual audit preparation.

Responsibilities

• Lead in the preparation of the year-end statutory accounts, including the trial balance.
• Lead in the preparation of the annual audit, and in coordinating project audits; this includes finalising audit schedules, leading on audit queries, and in the implementation of recommendations.
• Oversight of financial accounting, including on month-end and year-end processes, balance sheet reconciliations, quarterly VAT submissions and ensuring integrity of CoA.
• Line management of staff.

Requirements

• Qualified accountant, with experience of month-end processes, balance sheet reconciliations, year-end accounts preparation and audit preparation within an international charity with multiple entities.
• Experience of tax and VAT within a charity.
• Strong systems skills, specifically of SUN systems and MSExcel.
• Experience of line management.
• Strong communication (written and oral), able to work with finance and non-finance staff alike.

Role particulars

This is an 8 month fixed-term contract, and ideally they are seeking someone to start as soon as possible. They are open to considering someone able to work 4 days/week. This role is only open to candidates with the right to work in the UK without requiring sponsorship. The organisation offers hybrid working, with the candidate expected to be in the office in London at least one day/week.

If you are passionate about engaging with diverse stakeholders in the Health and Social Care sector, and you have excellent communication and strategic skills, this is the role for you.

You will have the opportunity to promote our impactful work and recruit delegates to our workshops, where we train professionals to understand the impact and risks of gaming and gambling. You will also have the chance to showcase our work at conferences and events across the UK.

As our Engagement Manager, you will have the opportunity to connect with children’s services and healthcare professionals across the UK, and share our mission of preventing harm from gaming and gambling. You will invite professionals to join our workshops, where you will equip them with the knowledge and skills to support young people affected by these issues. 

You will also represent Ygam at various conferences and events, showcasing our impactful work and raising awareness of our cause. You will collaborate across the Programmes Team, developing long lasting relationships with diverse stakeholders and expanding our reach and influence. Occasionally, you may also deliver our City & Guilds assured workshops, both online and face to face, and provide support to delegates post training, updating all relevant records and CRM systems.

TITLE OF POST: Content Creator

LOCATION: Strides Central Office, The Foundry/Hybrid

CONTRACT: Permanent

RESPONSIBLE TO: Head of Fundraising and Communications

SALARY: £38,778

We’re looking for someone who is incredibly creative with a passion for story-telling and a good knowledge of digital and social media techniques to help us create original and engaging content for our online channels. You will work with colleagues across the organisation to gather stories and news to help us to increase our digital presence and raise awareness of our work, and provide content for fundraising campaigns.

You’ll be someone who sees exciting opportunities in our work, and passionate about turning it activities, events, stories and impact into great, engaging content for our audiences.

You’ll have experience of working across organisations to gather powerful and impactful stories and content, and of building and maintaining relationships with different stakeholders.

This role is varied and requires someone who can identify, create, manage and deliver digital content using a wide range of techniques, across channels.

Are you a fundraising professional with loads of experience in Major Gifts? Are you passionate about animal welfare?
As we approach an exciting period of growth across our Philanthropy income streams, we’re looking for a Deputy Head of Philanthropy (Major Gifts).

About this role
As Deputy Head of Philanthropy (Major Gifts), you’ll:

• support the Major Gifts team to deliver on ambitious targets, while also maintaining a small personal pipeline of five figure prospects,
• develop and implement several new strategies, including a senior volunteer strategy and an exciting Champions scheme,
• develop regional strategies, growing major gifts income to fund impactful new projects across the UK including our exciting capital campaign
• work closely with stakeholders across the charity to develop new cases for support and bespoke funding opportunities,
• collaborate with other Deputy Heads across Philanthropy, building a solid peer group who approach challenges as a team.

About you
To be successful in this role, you’ll need experience of leading and developing a Major Gifts function, preferably with experience of scaling up the area and supporting through a period of growth. Ideally, we’re looking for a candidate with experience of regional fundraising, as we look to cultivate local capital campaigns with high-net-worth individuals. Excellent communication skills are essential, with the ability to influence and build relationships with high-net-worth individuals. Some experience of strategy development and implementation is also crucial for this role. Above all, a commitment to the aims and objects of Dogs Trust is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role.

Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged. Additionally, we may invite some candidates to join us for an interview before the closing date.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We’re looking for a freelance youth worker to lead our weekly educational youth club programme in Bournemouth. Delivered in partnership with International Care Network (ICN), sessions take place on a weekly basis between 4.30pm-7.30pm throughout the year including school holidays.

The youth worker is responsible for planning, delivering and facilitating educational and cultural Club Class activities for separated children aged 16-21 years old. The youth worker is supported during the session by our youth support worker plus one support worker from ICN and one staff member from Bournemouth, Christchurch, Poole local authority (BCP LA) – usually a personal advisor or social worker.

This is a fantastic opportunity to help in improving the lives and life chances of young refugees arriving in the UK alone.

Main duties:

• Research, plan and devise educational activities/classes for the weekly sessions based on our Club Class framework

• Deliver and facilitate the weekly Club Class with the support of our youth support worker and the ICN support worker

• Source outside facilitators (volunteers) on occasion to deliver specialist sessions

• Ensure sessions are young people-led and participants have an opportunity to input into future Club Class sessions using our participatory feedback mechanism

• Provide emotional support and guidance to the group (please note this is not a casework role), referring individual young people to their case worker where one-to-one support is required 

• Ensure the highest level of safeguarding for the young people attending with adherence to The Separated Child Foundation’s safeguarding policy

• Work with the Programme Manager to evaluate Club Class with participants to ensure the sessions are appropriate and relevant to their needs, and propose amendments and improvements to the Club Class framework as required

• Gather feedback (anonymised where necessary) from participants to populate social media, support funding bids and include in programme management reporting

• Provide line manager with regular feedback on the sessions and future plans during routine catch up calls and Programme Manager in-person visits

For more information and the person spec, please refer to the full candidate pack.

The HR Advisor will serve as the primary point of contact for all operational HR matters at The Brilliant Club. This role is crucial in delivering an inclusive and people-focused HR service across the organisation, aligning with our values and strategic objectives. Working closely with the HR Director, the HR Advisor will manage the administration associated with the employee lifecycle, from recruitment to offboarding, and provide first-line support for employee relations issues, including performance management and flexible working. The HR Advisor will also be responsible for managing the HR system Personio, ensuring accurate data entry and reporting. Additionally, the HR Advisor will engage in project work to support strategic initiatives led by the HR Director. The role requires excellent relationship-building, listening, and communication skills to effectively engage with employees and stakeholders at all levels.

About you

This role is ideal for an experienced HR professional who is eager to grow and develop their career in a dynamic environment. It suits someone who is passionate about embedding good practice in a small to mid-sized charity and who is motivated to make the role their own. The successful candidate will have the opportunity to offer fresh insights into improving and enhancing team efficiencies and will be instrumental in driving positive change within the organisation. This position provides a unique platform for an individual to contribute to meaningful projects whilst advancing their own professional journey.

• Essential – Experience in an HR generalist role
• Essential – Experience of advising on HR policy
• Essential – Experience of researching employment legislation and advising managers
• Essential – Excellent written and verbal communication
• Desirable – Experience of working in the education sector
• Desirable – Project management experience
• Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
• Has a demonstrable passion for furthering The Brilliant Club’s mission

Community Hub Coordinator

We are seeking a dynamic and dedicated Community Hub Coordinator to continue the transformation of our service offerings and create a vibrant, inclusive, and supportive community hub. This role is pivotal in creating a welcoming environment that empowers marginalised groups, including asylum seekers, refugees, and those facing isolation or homelessness, helping them to thrive within the Newham community. We want to support individuals to move from whats wrong to whats strong, and you will be a key catalyst for this. 

As the Community Hub Coordinator, you will be responsible for the day-to-day management of key aspects of our community hub, ensuring it remains a safe space where individuals can connect, share experiences, and build relationships. You will lead a team of committed volunteers and sessional staff, manage various hub activities, and collaborate with internal teams and external partners to provide holistic support for our service users. As part of your remit you will also work alongside colleagues to develop our exciting new community meanwhile space by organising events, workshops and informal opportunities for connection.

Key Responsibilities:

• Community Building & Engagement: Develop and manage a welcoming hub that operates 5 days a week, offering tailored activities and programs that meet the needs and strengths of the community.
• Support & Empowerment: Work closely with volunteers to provide encouragement and support, fostering a sense of belonging and empowerment among hub participants. To include developing a steering group to help amplify the voices of marginalised individuals and groups.
• Partnership Development: Maintain and strengthen partnerships with local organisations and agencies, ensuring integrated and holistic support for service users.
• Operational Leadership: Assist in the hub's daily operations, including coordinating volunteers and supporting the management of the community café.
• Promotion & Outreach: Promote the hub's activities and conduct outreach to engage vulnerable groups, ensuring inclusivity and cultural diversity.
• Monitoring, Evaluation, and Compliance: Use tools like Upshot to track participation and outcomes, ensuring compliance with funders as well as our own strategic objectives. 

About You:

The ideal candidate will have experience in community engagement or project management and possess strong interpersonal skills with a proven track record of developing and delivering community-based programs. You should be IT literate, with excellent communication skills and a commitment to inclusivity and empowerment.

We are looking for someone who is a capable leader, innovative, and enthusiastic about our mission. You should have the ability to manage and motivate volunteers and sessional workers, and be committed to making a positive impact on marginalised groups in Newham.

Why Join Us?

Impact: Your work will directly impact the lives of vulnerable individuals and communities in need.
Collaborative Culture: Be part of a passionate and dedicated team.
Flexible Working: Enjoy a blend of office-based and home workingProfessional Growth: Develop your skills and knowledge in a supportive environment.

Other employee benefits include:

• Annual Leave: 28 days plus bank holidays (pro rata for part time)
• Employee assistance program for confidential support
• Wellbeing day: An extra day off specifically to intentionally recharge
• Cycle-to-work scheme to promote healthy commuting
• Tech scheme to support equipment purchase
• Workplace Pension scheme

​How to Apply

Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have the position filled as soon as appropriate candidates are identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages long. 

Please note that an enhanced DBS check will be required for this role. 

We look forward to hearing from you! 

Newham Renewal Programme is committed to building a diverse and inclusive workforce. We encourage applications from all qualified individuals, regardless of background.

Salary: £23,400 - £25,192 pa depending on experience, pro rata

Contract: Permanent

Hours: Part Time, 0.5 full time equivalent (18.75 hours a week spread over at least 3 days)

Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury

Closing date: Monday 9th September 2024

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010

Benefits

We offer a number of benefits to team members including:

• 25 days annual leave per year
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

Admin Tasks

• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Safeguarding Statement

Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.

How to apply

Please download the job pack from our website and complete the application form at the end of the document. Send us your application by 9th September 2024.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

Salary: £31,500 - £35,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Remote/Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, approximately twice a month and for 4 x All staff days per year.

Join Our Team!

As we seek to scale and take our owned mass participation events to the next level, we are excited to be inviting applications for a new Events Fundraising Officer to join our growing Community & Events fundraising team.

Do you have experience and a passion for developing unique and engaging events, designed to provide a platform for people to raise vital funds and awareness for a cause that is close to their hearts? Do you enjoy finding new and unique ways to attract participants, reaching those hard-to-reach people through creativity and innovation? Are you committed to providing the best possible supporter experience for people taking part in the events you have lovingly curated and created?

Then we want to hear from you!

You would be joining a passionate, bold, talented team, harnessing your skills of designing and delivering exceptional, engaging events (whether virtually or in-person).

About you:

We’re looking for an experienced events fundraiser, with a flair for project management and the end-to-end development and delivery of events.

You’ll be a confident communicator with strong marketing experience and focused on exceptional supporter experience whilst being accomplished at building great relationships with a variety of internal and external stakeholders.

Combined with excellent organisation and time management skills and the ability to manage competing priorities whilst keeping to deadlines, you’ll bring your knowledge, creativity and new ideas to help continue to shape the future of our Mass Participation challenge events team.

You will be adept at using data and insight to identify potential areas of growth and be a proactive self-starter, responsible for the complete event cycle of the events you manage and be comfortable analysing performance and making recommendations for change where necessary.

Benefits of working for Crohn’s & Colitis UK

If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply:

Closing date: 9.00am Monday 9th September

To apply for this position, please attach your up-to-date CV and supporting statement giving evidence and examples of how you meet the criteria of the person specification and what you feel you would bring to this role.

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Job title: Employment Adviser

Location: Hybrid. Involves regular travel within Liverpool to provide in-person support to clients (approx. 1-2 days per week), and travel to Manchester office for team working (approx. once per fortnight as a minimum)

Salary: £24,000 - £26,500 

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: Permanent

Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.

Purpose of the role:

We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.

You will also work with specialist referral partners to support clients to overcome complex barriers to employment. We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 1st September. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment. Previous applicants need not apply.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).