Office manager jobs

Complaints Officer
Location: Birmingham, B15 1LZ
Salary: £36,390 per annum
Hours: Full-Time, 35 hours per Week
Contract Term: Permanent

At Midland Heart, complaints are a vital part of how we learn, improve, and deliver on our promise to provide safe, quality homes and services that our tenants can trust.

We're looking for an experienced Complaints Officer (known internally as a Customer Experience Officer) who thrives in a regulated, demanding environment. This role is not only about resolving complaints, but also about treating each case with empathy and really understanding our tenants concerns, asking the difficult questions, collaborating with colleagues and taking ownership of the complaint management process!

The Role

You'll deliver end-to-end case management of tenant complaints that escalate beyond the informal stage of our complaints process, often dealing with sensitive and multifaceted issues. Responsibilities include, but aren't limited to: 

• Thorough, effective and timely investigation and resolution of complaints that vary in complexity.
• Consistent and reliable communication with tenants through the complaint management process.
• Proactively building relationships with a broad network of internal stakeholders to fact-find / gather information and identify the root cause.
• Writing high-quality outcome letters to tenants, outlining the actions taken to resolve their complaint.

Join us and you'll play a key role in us achieving a consistently strong tenant satisfaction rating, making a genuine impact on our tenant's lives.

Our ideal candidate?

• Proven experience in a complaint handling role in a regulated sector.
• High volume end to end complaint case management experience – in this role you can expect to case manage 15-20 cases, varying in complexity, at various stages of the process.
• Experience of or the ability and willingness to liaise directly with tenants and network with internal stakeholders throughout the complaints management process.
• Ability to produce letters and reports to a high standard.
• Ability to manage and adapt to changing and often conflicting priorities.

In this role you can expect to spend the majority of your time spent working from the office with the opportunity to work from home based on business needs.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 12 December 2025
Please note: We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.

Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit a comprehensive CV, alongside a cover letter, showing us that you have what it takes to make a success of the role!

Please note, we're unable to accept applications without a Cover Letter for this role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please

The Role

This is a unique opportunity to lead the delivery of Law Society's equality, diversity and inclusion (EDI) strategy and make a real impact.

Experienced in motivating and developing teams, you will manage a growing team of dedicated EDI professionals, driving initiatives that help our members embed EDI in their organisations.

You'll bring your expertise to design and deliver impactful programmes, measure outcomes, and ensure our outputs are evidence-based, member-informed and deliver lasting change.

You will build strong relationships with colleagues, members and external stakeholders including senior stakeholders in law firms and in-house legal teams.

If you're ready to lead, influence, and create meaningful progress towards a more diverse and inclusive solicitor's profession, we'd love to hear from you.

What we're looking for

• You will have expert knowledge and understanding of EDI issues, best practice and what works to drive positive change, as well as legal and regulatory considerations.
• You will have strong people management skills, with experience of guiding teams through change.
• You will have excellent stakeholder management skills, with the ability to build relationships across diverse audiences and influence at senior levels.
• You will have excellent communication and problem-solving skills with the ability to deal with complex issues.
• You will have excellent project management and organisational skills with a track record of designing, implementing and evaluating large-scale EDI initiatives and programmes that deliver measurable outcomes.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

Please note first-round interviews for shortlisted candidates will be held online on 14 and 15 January 2026.

We offer hybrid working (with a baseline of two days a week working at our office in Chancery Lane, London and a mandatory in-person team day once a month), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

We welcome applications from people seeking flexible or alternative working patterns and will consider these on a case-by-case basis at appointment.

Please note: if you are an internal applicant, Pay Policy will apply.

If you would like to have an informal discussion about the role, please contact Polly Williams on .

£35,000 pro rata = £28,000 per year for 30 hours per week.

Living Sport’s aim across Cambridgeshire & Peterborough is

“To improve health, happiness and wellbeing by supporting people to be active”.

We do this by increasing opportunities to be active and participate in sport and physical activity throughout Cambridgeshire & Peterborough. We work by connecting, influencing, developing people and organisations to deliver high quality events and activities across local communities.

We are entering an exciting new phase of growth, and we are looking for a passionate and strategic Fundraising and Partnerships Lead to help us secure the resources we need to expand our impact.

As our Fundraising and Partnerships Lead, you will play a pivotal role in driving Living Sport’s income generation strategy. You will lead on developing and managing relationships with funders, writing compelling bids and growing support from trusts and foundations, corporate partners and CSR programmes.

Fundraising and Partnerships Lead

Location: Cambridgeshire and Peterborough

Salary: £35,000 pro rata

Terms: 30 Hours per week

Permanent

Key Responsibilities

· Lead on fundraising strategy implementation with a focus on trusts and foundations, corporate giving and CSR.

· Identify, research and secure funding opportunities, developing high quality bids and proposals.

· Build and maintain excellent relationships with funders and partners.

· Develop engaging corporate partnerships, connecting businesses with meaningful opportunities to support physical activity initiatives.

· Monitor funding pipelines and income targets, providing regular progress updates and insights to the leadership team.

About You

We’d love to hear from you if you:

• Experienced fundraiser who thrives on building relationships and crafting compelling stories for support.
• Proven track record of securing income from trusts, foundations and corporate partners.
• Strong bid writing and story telling skills, with the ability to translate complex projects into engaging proposals.
• Excellent relationship management and funder stewardship experience.
• Understanding of CSR and corporate fundraising, and how businesses can support social impact initiatives.
• Experience in charity, health or sport sectors.
• Are flexible and willing to work evenings/weekends when needed.
• Have a full UK driving licence and access to transport

As a high energy and ambitious team, we are looking for a colleague who will help us meet our aims, who lives our values and culture. We believe in empowering our staff and work based on trust and respect in a supportive environment.

We offer a comprehensive benefits package including hybrid working and a commitment to health and wellbeing for our team as well as a positive culture. We offer:

· Enrolment to the Health Shield Health Scheme including health cash plans and wellbeing services

· Cycle to work scheme

· Access to a pension scheme

· Hybrid working – staff are expected to work at the office twice a week

· Annual leave (25 days pro rata) plus bank holidays and an additional 3 days between Christmas and New Year

· Volunteer Day – an additional day of paid leave each year to volunteer in the local community

We are proud to be one of 41 Active Partnerships across the country funded by Sport England – join us on a positive journey to impact change in the communities we serve.

Living Sport is committed to providing equal opportunities for all and is committed to safeguarding children, young people and adults participating in sports and physical activity from harm. For further information please consult the Living Sport website.

As part of our commitment to providing a safe environment for children, young people and adults at risk, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.

Please submit a covering letter explaining why you are the best person for the role against the attached JD and Person Spec and an up to date and detailed CV that covers all work to date including relevant role-related experience and/or qualifications and any gaps in employment.

Fundraising, fundraiser, charity, income generation

Job Type: Part-time

Pay: £35,000.00 per year

Expected hours: 30 per week

Work Location: Hybrid remote in Saint Ives PE27 4AA

Role: Corporate Reporting Officer
Rate: £20.57 per hour PAYE + holiday
Location: London
Working Pattern: 3 days in office (ideally Monday-Friday)
Length: 3-month contract
Organisation: Housing Association
Contracted Hours: Full Time - 35 hours
Closed for Christmas: 25th December to 2nd January.

Your new company
I am working with a well-known Housing Association based in Central London who are looking for a Corporate Reporting Officer to join an initial 3-month contract in their Reporting team. This role is a hybrid position working 3 days on site, paying £20.57 per hour. You'll play a key role in the administration, analysis, and reporting of performance, management, and regulatory data. This is a hands-on role for someone who thrives on data manipulation, analytics, and monthly reporting cycles.

Your new role

• Collate, analyse, and distribute monthly performance management reports and returns.
• Manipulate and interpret data to identify trends and insights-what do the stats tell us?
• Maintain and update the Assets and Liabilities Register.
• Prepare and present KPI definitions and reports to be presented to Directors and the Executive Board.
• Collaborate with other teams to ensure KPIs are up-to-date, especially in the second half of each month.
• Support the review and improvement of reporting systems and processes.

What you'll need to succeed

• Advanced Excel skills (including VLOOKUP, data manipulation, and reporting).
• Experience with PowerPoint is desirable
• Experience with PowerBI for reporting and dashboards.
• Strong analytical mindset and attention to detail.
• Ability to interpret data and communicate insights clearly.
• Comfortable working to tight monthly deadlines and collaborating across teams.
• Strong communication skills as you will be dealing with internal stakeholders.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Are you looking for a role where you get to make a real difference for people everyday? 
• Do you love working in a busy vibrant environment with others? 
• Do you have an understanding of the complex needs affecting older people and their carers?

Be part of our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whislt maintaining high levels of customer care.

Community Support Advisers play an important part in service delivery.  You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice.  You will deliver regulated advice to clients predominantely in the areas of welfare benefits, housing, and health and social care.  It is vital that advice is delivered in an accessible way for all clients. 

We are looking for a person-centred Adviser who:

• Can effectively commnunicate accurate and impartial information and advice to older people with a wide range of support and communication needs
• Can manage case work and client relationships to ensure excellent client care and accurate recording of actions, evidence and outcomes
• Can work well with external agencies and our own services

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead

Salary: £38,000 per year, this may be negotiable for the right person

Location: Based across multiple locations with the flexibility to work from home up to two days each week. The three key locations for this role are Portsmouth, Caversham and Bedfordshire. The expectation is that a minimum of three days per week are spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions). Visits also required to HMP Peterborough and HMP Bronzefield.

Hours: 35 hours per week

Contract: Fixed Term - until 31st March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

A thorough understanding of and knowledge of the issues relating to women in the criminal justice system

• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 23rd November 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We are recruiting for a temporary Finance Assistant for an international development charity You will assist the Finance team with the day-to-day financial activities , ensuring appropriate finance management, accounting, control and reporting. The UK finance team, work in close collaboration with the finance team of our affiliate International based in LA and Split.

Part time 3 days per week (one day will be office based)

The Role
Appropriate and timely processing of accounts payable function;
Responding to payment requests using BACS and international transfers as appropriate
Timely disbursement of staff expenses;
Set-up payments in the bank account in relation to UK suppliers and employees;
Prepare vouchers for Foreign exchange transfers;
Tracing foreign exchange settlements and flag outstanding settlements;
Ensure uploading documents on Onbase Scanning and filing of bank statements, bank reconciliation, monthly folders for transactions during the month, third party documents and correspondence.
Perform all other duties and tasks as assigned.

The Candidate
Experience working as finance assistant / accounts payable
Working towards a recognised accountancy qualification AAT qualified, ACCA, CIMA entry level;
Proficient in using data analysis tools in excel for reports etc.
Proficient in Microsoft Word Package;
Prior experience of using ERM or accounting packages;
Typically, Bachelors Degree in finance, Accounting Accounting.
Equivalent combination of relevant education and experience may be substituted as appropriate.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Rape Crisis South London are currently looking for a highly skilled and passionate professional Adult Counsellor to join our organisation on a part-time basis (Tuesdays, Thursdays and Fridays).   

The successful candidate will have good knowledge within the Violence against Women and Girls (VAWG) movement; experience working with the effects of Trauma, especially Sexual abuse trauma; experience of providing counselling by using an intersectional lens and able to demonstrate an understanding of how overlapping identities shape women’s experiences of trauma, particularly those from Black and minoritised ethnic backgrounds.
 

The successful applicant will demonstrate knowledge and experience of working integrative, maintaining clear therapeutic boundaries and adhering to the ethical framework the organisation’s professional body. They will be skilled in applying a range of therapeutic approaches and committed to feminist and anti-racist principles and embedding these values into all aspects of their practice.  

Our Feminist Commitment
Rape Crisis South London is a proudly feminist organisation. Our work is rooted in the belief that sexual violence is both a cause and consequence of gender inequality. We recognise that women and girls experience disproportionate levels of sexual violence, and we are committed to challenging the structures, attitudes, and behaviours that enable this harm.

We centre the voices, rights, and experiences of survivors in everything we do. Our approach is grounded in empowerment, intersectionality, and inclusivity, recognising that women’s experiences are shaped by factors such as race, class, sexuality, disability, migration status, and identity.

By joining our team, you will be part of a movement working to end sexual violence and to create a society where all women and girls live free from oppression, fear, and harm.

EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. Particularly if you have experience working in diverse background.

Safeguarding and Confidentiality
RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding. We welcome candidates in particular who have experience understanding of issues affecting women and girls.

A world free from sexual violence, where survivors are believed, respected, and supported.
 
Mission Statement
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.
 
Interview process
Shortlisted candidates will be invited to a two stage interview process:

Stage one: Formal interview with Clinical Lead MS Teams
Stage two: In-person formal interview

As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.

Learning and Development
As a charity currently going through an exciting period of transformation, we welcome people who are enthusiastic about continuous learning and development.

This post is open to female applicants only, as being female is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  We are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.

The position is offered on a permanent ( subject to funding) part-time basis with 3 days in the office.  
 

The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 
 

Rape Crisis South London is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls' movement.
 
 Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience..

 All positions are located in the UK and require the right to work in the UK.
 

Interviews will be rolling from week to week.
 

Closing date: 12 December 2025 with the interviews taking place in January 2026

Job Title: Team Administrator

Location: Hybrid-Office (London Bridge) and home

Contract type: Permanent

Hours: 37.5

Leave: 25 days holiday per annum, plus bank holidays, plus discretionary leave between Christmas and New Year

About the organisation

We are an extraordinary company that believes in extraordinary recruitment. We work with a variety of non-profit organisations to help them recruit more effectively, more efficiently, and more inclusively. Since being established in 1990, we have placed over 30,000 people into paid and voluntary roles, with inspirational organisations making real and tangible difference to society, locally, nationally and internationally. Today, we are proudly a B Corp and an Employee-Owned Business. We're not interested in quick wins, instead we're driven by delivering impactful recruitment, appointments that can genuinely change the world.

About the role

The role will support our varied and diverse teams across all things administration with a focus on supporting a specific team for part of the week. This might involve helping us to book interviews for our clients, supporting the candidate journey, formatting CVs or it could include administering our database and intranet. The role would also support the teams with business development tasks and projects.

At the heart of this role is a variety of administration tasks so we're seeking candidates who enjoy supporting colleagues with organising, editing and communicating. You will need to be proficient using a variety of IT programmes, including MS applications and Adobe.

About you

We're looking for someone who genuinely enjoys working with people and creating positive experiences for everyone they interact with. You'll thrive in this role if you're friendly, approachable, and confident speaking to a wide range of individuals - whether that's colleagues, candidates, or external partners.

You'll be adaptable and highly organised, with a great eye for detail, and you'll enjoy being busy in a dynamic environment where every day brings something different. You'll naturally communicate with warmth and clarity, both in writing and in conversation, and you'll take pride in helping others and providing excellent service.

You're someone who can take initiative, work independently when needed, and bring creative, solution-focused thinking to your work. It's really important to us that you share our commitment to Equity, Diversity and Inclusion and the importance of making everyone feel valued and respected.

What You'll Bring

You'll have a minimum of 1-2 years of experience in an office or administrative role and feel confident supporting a variety of people in a dynamic environment. Your strong writing, editing and verbal communication skills will help you communicate clearly and professionally, and your excellent attention to detail will ensure nothing slips through the cracks.

You'll bring solid organisational skills, good problem-solving instincts, and a proactive, can-do approach. You're comfortable working both independently and as part of a small, supportive but high-performing team. You'll also be confident using applications such as Adobe, Microsoft Office tools (Excel, Word, Teams and SharePoint), and able to analyse information, conduct research and think creatively when challenges arise.

Most importantly, you'll be reliable, discreet, and committed to delivering high-quality work with integrity.

A bit about us and our values

We strive to ensure our workplace is inclusive, supportive, successful and fun. We are passionate about our role in supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. We support diversity recruitment efforts because at the executive level minoritized groups are hugely underrepresented in our sector. An essential part of our success is our ability to hire an individual who shares our passion for making a difference and who wants to build a business dedicated to the relentless pursuit of that ideal. That is our motivation and our mission.

Remuneration

We offer a starting salary of £29,500, a bonus scheme and an excellent benefits package, personal development, career opportunities and an excellent, high growth working environment.

To find out more and to see a copy of our Job Description, please send your latest CV through to us by clicking apply. If we think it looks like you have the type of experience, we are seeking then we will then be in touch with the JD and details of how to formally apply.

Closing date Monday December 8th.

We anticipate holding interviews online on Thursday December 11th and second stage-interviews on Tuesday December 16th.

Our head office is near London Bridge though all of our staff work flexibly. We anticipate candidates needing to come into the office 1-2 days per week with this role.

We want our workforce to be more representative of all sections of society at all levels in the organisation. The range of perspectives and experience diversity brings is an asset and we want to create an inclusive, welcoming environment for our staff team, candidates and the charities we work with. We particularly encourage applications from disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under-represented in the charity and cultural sectors in which we operate.

As a disability confident committed employer, we actively encourage applications from disabled people. As part of this commitment, we offer a guaranteed interview to anyone who meets the essential requirements of a role and declares their disability. This is an entirely voluntary disclosure, if you are not comfortable disclosing your disability, you can choose to not participate in this scheme.

We will let everyone know the outcome of their interest by mid-December. However, if you haven't heard back from us by December 9th, it is likely that we will have had a number of applicants with skills and experience closer aligned to this role and so were unable to shortlist you on this occasion.

NIYP is a Registered Charity No 1099039 established in 2003, managed and administered by a board of Trustees and employing two part time members of staff.

We are acknowledged leaders in offering support to young people (aged between 11 and 25) finding themselves in Norwich/ Norfolk and who are Asylum Seekers, Refugees or are otherwise displaced from their country of origin. We are a non-faith based charity and welcome applicants from all backgrounds.

We are seeking to recruit a Project Coordinator to deliver the aims of the charity, work with Trustees and lead our small team of staff and volunteers.

The role is varied; it requires the ‘in person’ presence of an individual who is experienced in relating to a culturally diverse group of young people.  They will be required to plan and deliver a programme aimed at facilitating cultural adjustment, access to education, and such varied activities as will improve overall wellbeing.

The chosen individual will work closely with a variety of partners in both the private and public sectors. They will be responsible for safeguarding, record keeping and overall administration.

Hours: 26 hours per week

Salary: £18 - £21k depending on experience (F/T equivalent £26 - £30k)

Applications should be made in writing stating why you would like the job, what you can bring to the project and demonstrating how you meet the person specification (not more than single side A4), together with accompanying C.V. including contact details of two referees.  Applications to be received by 5pm Friday 5th December 2025.

Interview Date: to be confirmed

Expected Start Date: Middle to end of January 2026

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

We are looking to recruit a dynamic and visionary individual to join Canterbury Cathedral as a Governance Officer. Providing strategic leadership of governance across the organisation, ensuring compliance with statutory and regulatory requirements, promoting best practice, and supporting the effective operation of the Board (Chapter) and it's committees.

As a Governance Officer, you will ensure that the organisation operates within the legal, regulatory, and best practice frameworks applicable to the charitable, religious organisations.

Key Responsibilities

• Provide authoritative guidance and advice to Chapter, Committees, SLT and staff members on governance best practice and interpretation of governing documents.
• Act as Clerk to Chapter and our Senior Leadership Team, ensuring agendas are focused, meetings are compliant, and decision-making supports strategic objectives, taking responsibility for communicating these throughout the organisation.
• Lead the development and delivery of the organisations governance strategy, ensuring structures, policies and processes are effective, proportionate, and aligned to the strategic plan and community values.
• Review, develop and maintain governance policies and procedures (e.g. conflict of interest, whistleblowing, risk, delegation of authority), ensuring they are up to date and prepared for audits as required.
• Produce the Cathedrals Annual Governance Statement for approval by Chapter.
• Support recruitment, induction, and training of Chapter and Committee members, fostering an informed and engaged governance community. Oversee systems for board and committee effectiveness reviews including commissioning of external reviews where required.
• Maintain statutory and regulatory compliance: ensure filings with the Charity Commission, Companies House (if relevant), and other regulatory bodies are completed accurately and on time.
• Monitor developments in charity law, regulation, and governance best practices; ensure the organisations governance practices are aligned.
• Check reports for completeness and quality assurance in terms of content and format, and dispatch agenda in accordance with agreed deadlines.

What We're Looking For

• Good understanding of charity governance, legal and regulatory requirements (e.g. Charity Commission, Companies House, relevant legislation).
• Experience in policy drafting and implementation.
• Knowledge of risk management practices.
• Some legal or compliance training or professional qualification.
• Understanding of the requirements of the Charity Commission.
• Ability to collate accurate and relevant performance data.
• Articulate with excellent communication and interpersonal skills.
• Resilient and flexible.
• Ability to influence others to achieve required outcomes.

Please see the full job description and person specification for further details.

Interviews will be taking place on the 16th December 2025 in person at Canterbury Cathedral.

For your application to be considered, you will need to complete the attached application form.

Head of Fundraising (Part-Time, 3 days/week) 

Hybrid – Vauxhall, London | £47,342 (pro rata) 

1-year FTC | Start ASAP 

Join the UK’s leading personal safety charity and play a pivotal role in protecting lives. 

Suzy Lamplugh Trust is looking for a strategic and relationship-driven Head of Fundraising to lead our income generation across trusts, foundations and statutory funders. This role is perfect for someone who wants autonomy, impact, and the chance to shape sustainable growth for a mission-driven organisation. 

What You’ll Do 

• Develop and deliver our fundraising strategy 

• Build a strong pipeline of trusts, foundations & statutory funders 

• Craft compelling bids

• Lead excellent stewardship and funder relationships 

• Work across teams to align opportunities and organisational needs 

What We’re Looking For 

• Proven fundraising success, including significant grants 

• Strong writing and relationship-building skills 

• Experience managing fundraising pipelines and reporting 

• Highly organised, collaborative and mission-aligned 

Why Join Us? 

Your work directly supports victims of stalking, advances national safety initiatives, and influences policy that protects millions. 

How to Apply 

Please submit your CV and cover letter outlining how you meet the essential criteria. 

Join our team as Director of Education, helping us to support teachers, champion great teaching and raise the status of the profession. The Director of Education will advocate for the need for a strong professional body and its importance to teachers and leaders. The role will articulate the vision and ethos of the Chartered College of Teaching and inspire and empower internal and external stakeholders and the teaching profession to achieve the vision. The role will lead the growth of three core income streams: Chartered Status, membership and funded projects, and will represent the Chartered College of Teaching externally and grow our strategic networks. The role will advise on the education content of our external communications. The Director of Education will work with the Executive Leadership Team to develop and oversee implementation of the organisation’s strategy and to lead the Education Directorate to deliver the strategy. In association with other members of the Executive Leadership and Senior Management teams the role will advise on partnerships, funded education projects, policy, events, publishing and content, marketing and communications.

Unfortunately, we are unable to consider applicants based outside of the UK at this time.

For a short audio description of this role and the full application pack, please visit our website.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

● membership

● Chartered study, professional learning and accreditation

● research, policy and events

● online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3.6 million young people. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, strategic positioning of the College in the education sector, and providing meaningful professional learning opportunities for the teaching profession.

The Opportunity

This is an excellent opportunity to make a real impact. You will have overall accountability for the Education and Research directorate, including accreditation, partnerships, research, events and policy, funded projects, publishing and content and marketing and communication. We are recruiting a dedicated individual who believes in the Chartered College of Teaching’s mission and is committed to leading our growth. 

This would be an ideal opportunity for an ambitious  individual to inspire and empower stakeholders and the teaching profession to achieve the Chartered College of Teaching’s mission. You will:

•  have autonomy for leading the Education and Research Directorate;
• enjoy speaking at events and advocating for the need for a strong professional body;
• work collaboratively with many of the team across the charity, supporting the growth of partnerships in the sector;
• be part of the team driving the organisation forward at an exciting time for the future of the College.

Lead the growth of Chartered Status and membership; advocate for and represent the College; grow strategic networks

• Provide keynote speeches as required for the Chartered College of Teaching, building on teaching experience and practice. Attend and contribute as required at speaking events, important functions, sector events and meetings across the country
• Develop and manage senior strategic relationships with the DfE, devolved governments, other sector bodies as directed by the CEO
• Exemplify the importance of professional learning, especially sustained enquiry leading to validation e.g Masters, PhD study, Chartered routes
• Maintain detailed understanding of the wider education policy landscape and support our Public Relations dept in commenting to the media
• Lead the College’s income growth from funded projects, seeking new opportunities and work with the Deputy CEO and Director of Finance to ensure that new opportunities have robust commercial model
• Support management of relationships with funders at the highest level in partnership with the CEO and Deputy CEO

Organisational Planning & Strategy

• Work with the Executive Leadership Team to shape the organisational business plan, in partnership with Executive Leadership Team colleagues and Council, supported by a clear budget and plan for income generation
• Lead the implementation of the strategy, ensuring that KPIs are met / action is taken to course correct, and provide day-to-day guidance and long-term strategic direction for all employees within the College
• Oversee the College’s existing and new products and services, ensuring that they are of the highest standard, and are informed by research and impact evaluation

Leadership

• Advise on the education content of external communications
• Provide overall accountability and leadership in a range of areas including membership, publishing, content, research, Chartered status and other professional learning and accreditation
• Report to the Council as required and be the Executive Leadership Team representative for relevant committees, and ensure they have the reports and data needed to make informed decisions for the College 
• Provide leadership and development of individuals within the team, including setting clear objectives, responsibilities, performance standards and development goals and managing these accordingly – through informal coaching and feedback and formal discussions including regular one to ones and appraisals

About You

The Director of Education will be passionate about the purpose, vision and mission of the Chartered College of Teaching, including the growth of membership and accreditation, and the importance of high-quality education and research content. You will understand the importance of the College taking a balanced position (beyond ideology) and be able to link our existing content to our members’ needs. You will have gravitas with external stakeholders and be energised by developing and maintaining strong external networks within the education sector and with new and existing funders.

You do not need to have expertise in absolutely all areas, let us decide! We are committed to creating a diverse and inclusive environment and encourage applications from global majority candidates to diversify our workforce. We’re looking for someone that is motivated by our vision and is passionate about leading our growth.

Experience and knowledge

Essential

• Teaching expertise - experience of working with teachers and school leaders in a range of contexts, ideally with a focus on professional learning
• Highly credible, increasingly respected profile (including in public speaking) and a strong network within the education sector
• Experience of building and maintaining strong external relationships 
• Significant professional experience including a senior leadership role and interactions with board level executives or equivalent 
• Ability to motivate and inspire the whole staff team to consistently deliver quality services and develop a high-performance culture
• Be future focused able to make strategic decisions and deliver capabilities ahead of business requirements as well as in response to them

Desirable

• Strong academic skills e.g. at PhD / Masters level or Chartered Teacher Status
• An appreciation of the drivers of company profitability and cost management
• Experience of financial management, risk management and strategic business planning
• Experience of successfully identifying and securing funding bids
• Experience of successfully leading the delivery of multidisciplinary projects, programmes or organisational initiatives of significant size or impact
• A publication portfolio

Skills

• Excellent and adaptable communication skills
• Strong autonomy and accountability 
• Strategic thinker and results-driven
• Strong analytical and problem-solving skills
• Good attention to detail
• Excellent influencing and negotiating skills
• Articulate, and literate – able to express complex concepts both verbally and written down
• Highly effective organisational skills, with ability to manage a very demanding and varied workload 
• Calm and resilient with a warm sense of humour and ability to work well under pressure 
• Highly numerate (desirable)

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• Online interviews are conducted via Zoom and the use of camera is optional.

For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO).

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

About the Role

We are seeking an experienced Heritage Activity and Evaluation Consultant to support the delivery and evaluation of our tower restoration and heritage project funded by The National Lottery Heritage Fund. This role is crucial in ensuring the project meets its approved purposes and outcomes, while providing valuable insights for future development.

Scope of Work

1. We expect that the appointed Heritage Activity Consultant will deliver the following:

· Lead on the successful delivery of the heritage engagement activities as per the Project Plan to achieve The National Lottery Heritage Fund’s outcomes and approved purposes

· Lead on the promotion and publicity of the project

· Lead on the recruitment and management of volunteers

· Liaise with the project partners listed in the Project Plan, as well as any other connections that are created through the project

· Maintain high quality records of all project activities

· Submit Progress Reports and Grant Claims to the Heritage Fund

· Support the Evaluation Consultant with the evaluation of the project

2. Regular Monitoring Support

· Assist the church with the submission of The National Lottery Heritage Fund grant reports and payment claims.

· Work closely with the Heritage Activity Consultant to collect data on project events and activities, monitoring progress against agreed plans.

· Support any project reviews and help implement necessary changes.

· Provide general project support as required.

3. End-of-Project Evaluation

· Produce a comprehensive evaluation report assessing the achievement of the project’s approved purposes and outcomes.

· Document major successes and any areas that did not go as planned.

· Record changes implemented during the project.

· Identify lessons learned and make recommendations for future projects or opportunities arising from this work.

Requirements:

Essential:

· Proven experience in project evaluation, preferably within heritage or community projects.

· Familiarity with evaluation and reporting guidelines (or willingness to learn quickly).

· Strong analytical, reporting, and communication skills.

· Ability to work collaboratively with multiple stakeholders.

Desirable:

· Experience of working with project’s funded by The National Lottery Heritage Fund or similar funding bodies.

· An understanding of evaluation and reporting guidance.

Closing Date: Monday 29th December 2025

Using money raised by National Lottery players, The National Lottery Heritage Fund supports projects that connect people and communities with the UK’s heritage. Telling the Story of St Nicholas Berden is made possible with The National Lottery Heritage Fund.

Thanks to National Lottery players, we have been able to raise funds to support the restoration of the tower at St Ncholas church, Berden and link this historic building to the history of the small village that it sits at the heart of. The project involves the local community in the story telling of this beautiful village whilst linking the past to the present through re-enactments, storytelling and the physical, built, environment.