Contract Office Manager Jobs
Engagement Manager
Fixed Term Contract (fixed term until 31/03/25 with possibility of extension)
Job Ref: V523
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £25,000 (pro rata) plus attractive employee benefits package
Start date: ASAP
Location: homebased or office based
Closing date: 28th October 2024
Interview date and Location: On Teams
About Us
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
About Welcome Friends
Welcome Friends helps to alleviate loneliness and isolation in the over 50’s in Merthyr Tydfil and Rhondda Cynon Taf by recruiting and training volunteers who are subsequently matched to beneficiaries who will visit them every week. Volunteers are encouraged, where it is feasible, to accompany or encourage the older person to interact more with their community, through attending local groups/community events.
Key Duties:
1. Recruit, interview, induct, train and support volunteers.
2. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects.
3. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate.
4. Be responsible for project compliance, carrying out risk assessments for volunteer activity and regularly reviewing, including safeguarding arrangements.
5. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes.
6. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases.
7. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
8. Maintain effective relationships with stakeholders and project partners on a day-to-day basis.
9. Prepare reports to Delivery Leader and Project Manager based on agreed outputs and targets.
10. Manage your own time and diary effectively, and in line with the needs of the project.
11. Liaise regularly with the Project Manager and project delivery colleagues.
12. Play an active role in identifying and developing new business.
13. Contribute to joint working and teamwork across Volunteering Matters.
Experience/Skills and attributes:
1. Experience of working with older people.
2. Experience of managing and working with volunteers, and the ability to motivate and engage them.
3. Experience of working in partnership with other agencies.
4. Excellent written and verbal communication skills.
5. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.
6. Ability to assess risk and carrying out risk assessments.
7. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.
8. Understanding of and commitment to equality, diversity, and inclusion.
9. Understanding of and commitment to Data Protection and confidentiality.
Desirables:
Ability to speak Welsh or a willingness to learn.
Other:
Location: This role is homebased and will involve extensive travel across Rhondda Cynon Taf and Merthyr Tydfil. The postholder will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied.
This role requires enhanced DBS clearance.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Thank you!
About Advocate
We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society. That the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case
We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 14 trustees on our Board which is chaired by Sharif Shivji KC.
About the role
We are looking for an Engagement Manager to join our team while our Director of Development is on maternity leave. The person will be responsible for project managing the work of the engagement team. This will include the delivery of key engagement priorities and overseeing fundraising events/campaigns and communications.
Location:We operate a hybrid working policy and will require a minimum of one day per week in our London office.
Hours: 3 days per week
Salary: £35,202 full time equivalent
Contract: One year fixed term
Reporting to: Chief Executive
Start date: As soon as possible
Team: The role will provide day to day oversight of the work of the Engagement Team (Communications Officer, Project and Engagement Coordinator, Fundraising and Events Coordinator). Line management of this team will be delivered by the CEO.
Job description
Engagement
1. Oversee our Engagement with Chambers in England & Wales
· Manage The Chambers Pro Bono Framework, our initiative for chambers.
o Recruiting chambers for 2025
o Ensuring regular communication
o Responding to queries
o Producing bespoke reports for each set of chambers
o Working with our Communications Officer to publicise the initiative
· Manage the Pro Bono Champion scheme and lead on our relationships with them.
o Ensuring regular communication
o Keeping our records up to date and accurate
o Recruiting new Pro Bono Champions
2. Support the Director of Casework and regional caseworkers with engagement
Communication
1. Project manage the work of the Engagement Team
· Ensuring the business plan and engagement strategy is delivered
· Advising and supporting our Communications Officer with key stakeholders and the press, ensuring accuracy and timeliness.
· Advising and supporting the Fundraising and Events Officer
o Ensuring events are delivered to an excellent standard and on budget. Of key importance are the annual Bar Pro Bono Awards.
o Overseeing fundraising events/campaigns to ensure targets are met.
· Overseeing the work of the Projects and Engagement Coordinator, to increase the Bar’s engagement.
2. Lead on our engagement with Pro Bono Week in November 2025
3. Overall coordination of our stakeholders’ communications calendar.
Other
1. Undertake any other responsibilities as reasonably requested by the Chief Executive and the Director of Casework/Chief Operating Officer.
2. You may be required to work outside of your usual working hours from time to time to support the work of Advocate.
Person Specification
Essential
1. Experience of line managing staff
2. Extensive experience of directing multiple projects, meeting deadlines and managing competing priorities
3. Experience of creating a wide range of communications for key stakeholders
4. Experience of managing social media or marketing campaigns
5. A highly organised, and thorough approach to work with meticulous attention to detail
6. Experience of building and maintaining relationships with stakeholders at all levels
7. Experience in using Advanced Microsoft Office packages, particularly Excel, Word, Salesforce and SharePoint
Desirable
1. A good working knowledge of the Bar of England & Wales
2. Experience of line manging multiple staff members
3. Experience of working on fundraising projects and events
Other
1. Proactive, positive approach to developing the work of Advocate and a passion for access to justice
2. Commitment to promoting equality, diversity and inclusion.
3. Flexibility and willingness to learn new skills
Advocate is an equal opportunities employer.
Thank you for your interest.
The client requests no contact from agencies or media sales.
Thank you!
As our Nature Based Solutions Manager, you will be at the forefront of NBS delivery that change peoples' lives and the places they live in two projects - Project Sponge in Slough and Community Bluescapes in Richmond, London. Alongside the other team members, you will demonstrate the power of urban wetlands and other blue infrastructure to help communities to adapt to climate change and build better, safer, more natural places to live.
Nature Based Solutions Manager - London and Slough
Location: London, SW13 9WT
Salary: £34,405.00 (plus a London weighting allowance of £3,714 depending on base location)
Vacancy Type: Full-time, fixed term contract until 31st March 2027
Function: Project Management
About The Role
Your key role will be to deliver with the local community NBS interventions that build resilience to flooding, provide space for wetland wildlife and improve health and well-being of citizens. You'll manage the tendering and planning process, as well as contractors; ensuring high quality and innovative interventions are created and effectively communicate messages about climate change and nature-based solutions to citizens, partners and stakeholders.
This is an exciting, innovative approach to climate change adaptation at street and neighbourhood level. It places local residents at the heart of decision-making, design and delivery of interventions that help keep them safe from floods, droughts, heat stress and create more natural places too.
This is a fixed term contract until 31st March 2027, 37.5 hours per week working 5 days in 7.
This role is suitable for hybrid working with the expectation that the successful candidate will spend up to half the working week on site with options for working from home or in office accommodation as appropriate.
About You
To join as our Nature Based Solutions Manager you'll need equivalent experience from previous roles.
We are looking for someone who is well-organised; a creative thinker, a team player, an effective communicator at ease with co-design principles and practice and someone who can be an ambassador for NBS, WWT and our partners.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing Date: 27/11/2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Thank you!
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Job title: Finance and Support Services Manager
Salary: Local terms and conditions apply
Location: Guinea, Conakry
Contract: 12 month Fixed Term Contract (renewable)
Hours: Standard office hours - 35 hours per week
About the role
Sightsavers are currently seeking an experience Finance and Support Services Manager (FSSM) to join the Country Officer Senior Management Team to oversee and supervise the development, co-ordination and management of Sightsavers finance and support services in our Guinea office.
The FSSM will be responsible for a number of specified areas of the overall finance and support services function, through close collaboration with colleagues, partners and others, and will identify areas for growth and improvement.
The FSSM duties include:
- Ensuring financial control and managing risk.
- Ensure the conformity to the organisational Financial Framework.
- Financial Management & Controls.
- Financial Planning and Budgeting.
- Financial Monitoring & Audits.
- Monitor and Retain financial record.
- Ensure compliance to local regulations and governance requirements.
- Lead in facilitating the implementation of administrative organizational policies and procedure.
- Manage logistics, supplies and purchases as per procurement policy and procedures.
- Support, administer and strengthen financial management, accountability and capacities of partners in accordance with Sightsavers Partnership Development Policy.
- Support collaboration between finance and programme teams for joint review of project/programme reports, planning and analysis.
- Develop and provide grant management support (Restricted and unrestricted funding).
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the for full details.
As the successful candidate you will possess a relevant experience and/or a professional qualification in Finance/Accounting, extensive working experience in a similar role, ideally within an INGO environment, and experience of financial management, programme & project management and administration.
Further requirements include:
Essential
- Project Financial management and data analysis skills
- Excellent communication skills (both oral & written)
- IT skills - Excel, MS Word, an accounting package
- Ability to understand and work with project budgets, forecasts and reports.
Desirable
- Audit experience
- Experience of working with or for a government organisation
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
To apply for this exciting new opportunity, please your CV via our recruitment portal and answer the application questions in full. We are particularly interested in learning of your motivations for applying.
We anticipate that interviews will take place in person during the week of 18 November 2024, and the evaluation process will include a 2 stage process to be completed by shortlisted candidates.
Closing date: 10 November 2024
As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Thank you!
About Salix
We’re Salix Finance, but we’re not a bank.
Our mission is to enable, and inspire, public sector organisations to move towards net zero. We deliver government funding schemes to support councils, schools, housing associations, hospitals and universities boost their energy efficiency, reduce their impact on the environment, save money and to remove more households from fuel poverty.
As well as managing the funding schemes, we provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learned from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ 200 people. We are committed and passionate about supporting governments to reach their ambitious net zero targets. We are proud and excited to be on the journey with them.
The role
This role will support the Financial Controller to deliver a high-quality payments and cash management service. The role of the Cash and Payments Manager is to oversee the Operational Finance team (3 people) and be responsible for managing, monitoring, and reporting on all cash transactions. You will manage cash management systems and processes, recommending and implementing any improvements to current processes and controls.
You will review and approve bi-weekly supplier/expenses payment runs ensuring that there is sufficient cash available and review, sample check and provide second stage approval for payment run files on the banking systems to ensure accurate payments.
The postholder will have strong leadership skills, a positive attitude and will take pride in getting a job done to the highest standards. You will have the personal motivation to work in a fast-paced environment and be responsive to changing demands.
What you will need to succeed
· A strong background in transactional finance – particularly accounts payable
· Experience of managing a small team
· Experience of process improvement
What Salix can offer you?
· The chance to join an organisation at the forefront of decarbonising the public sector.
· £45,000-£52,500pa dependent on experience.
· 28 days annual leave (plus bank holidays) and up to 3 additional days during the Christmas period
· Hybrid working – 1 day a week in the Manchester office
· Contributory pension scheme (we will match up to 10% of your contribution)
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Own The Space is a campaign incubator that supports individuals and groups seeking to have a positive impact in the world. Founded just over two years ago, we are seeking a finance and team coordinator to become an integral part of our expanding team. As the Finance and Team assistant, you will have experience in an administrative and finance role and have the ability to deal effectively with suppliers, internal teams and freelance contractors.
Responsibilities: Finance
- Expense and invoice Management: Accurately file and record expenses and invoices using QuickBooks or Xero
- Payments: weekly payment run and payroll
- Cash flow reporting: Assist in preparing and maintaining monthly cash flow reports and tracking spend across projects as directed by the CFO
- VAT returns: Handle quarterly VAT returns to ensure compliance with UK financial regulations
- Tax: Provide assistance with tax preparation and compliance
- Annual returns: Support in the preparation of the annual return in collaboration with our CFO
- Data management: Maintain and update financial records in Google Sheets
- Expenses: Management of expenses platform and related enquiries
- Discretion and confidentiality: Handle sensitive financial information with the highest level of discretion
Responsibilities: Team Support
- Support the maintenance of office infrastructure
- Prepare contracts for consultants and vendors and be the first point of contact for any related enquiries.
- Support on discrete research tasks regarding team management and development
- Liaise with vendors, funders and consultants as needed
- Manage organisational subscriptions and file management
- Support the leadership team as needed in the running of the organisation (for example, management of office spaces, coordination of meetings etc)
- Management of organisational registration and ensuring we are meeting all requirements of Company House
In addition to brilliance in your discipline, below are the core attributes we think will make you successful and happy in the role. You are:
- A strong communicator: You enjoy working with others and can provide clear written and verbal communications for non-financial team members
- Excited to learn new things : You are able to adjust to changing circumstances and get excited by the chance to learn new things and suggest ways to improve.
- A doer: You work best when part of a small, collaborative team. You think beyond the limits of your current role, spot opportunities and make things happen.
Experience
- We are looking for someone with at least two years of experience in a previous role
- Previous experience of financial accounting especially around bank reconciliations, month-end, payment run etc
- Excellent time management skills and display a high degree of computer proficiency (including Google Suite and experience of working with databases)
- Previous experience in the not-for-profit sector is preferred but not essential – although we ask for a strong commitment to social impact but this can be through volunteering, activism etc
Compensation and Benefits
- This role is two days a week. We are open to this being two full full days or the allocation being stretched across the week.
- The contract is being offered on a one year fixed-term contract at 37,000 GBP pro-rata with a strong possibility of extension
- Benefits include 35 days annual leave, pro-rata (inclusive of public holidays and grace days), pension scheme
- Own The Space does not negotiate salaries / fees to keep compensation at our organisation as fair and equitable as possible
- Own The Space has offices in London and Bristol, UK. If you are based outside of these locations we are also set up for remote work but we would expect you to travel to London at least one a quarter
Applying
- If you’re interested please send your CV and a paragraph outlining your interest. We are reviewing applications starting on 30th October and will continue until the post is filled. We will not consider applications that do not outline your interest and fit for the role.
- We make our recruitment accessible to any and all people. If you need an accommodation to participate in the application process, please contact us
Inclusion and Diversity
We know that diverse teams lead to better outcomes and each new hire is a chance for Own The Space to bring in new perspectives and approaches. We welcome applications from all backgrounds regardless of gender, age, disability, religion, sexual orientation and cultural identity. We aim for Own The Space to be a welcoming, supportive and creative place to work.
Thank you!
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Do you have a passion for project management at a landscape scale and for making a difference for people, nature and fighting climate change? If yes - this could be the role for you!
THE ROLE
• This is an exciting role co-ordinating project planning and project management of the Woodland Trust’s contribution to the Northern Forest, a landscape scale partnership stretching from Liverpool to Hull, and one of the Woodland Trust’s key focus areas, called Treescapes, in the UK.
• You will help build detailed project proposals and facilitate funding bids to support Woodland Trust delivery of the Northern Forest.
• Act as WT account manager with Defra for the Northern Forest Nature for Climate Fund woodland creation programme and other relevant funded programmes, overseeing and preparing associated reporting to funders, and associated project management processes.
• Responsible for coordinating project management of the WT Northern Forest Treescape plan.
• Deliver pro-active and positive internal and external stakeholder engagement and communication, building and maintaining effective relationships.
• Ensuring that organisational goals, in particular those of WT’s 2030 Strategy are maximised through the Northern Forest in the context of complex and wide-ranging external partnership arrangements.
• Travel to and from the Northern Forest will be required.
• This is a Hybrid working role, where you’ll work part of your time at home and part of the time travelling in the North of England as required. You may occasionally visit our Head Office based in Grantham, Lincolnshire.
You can find out more about the Northern Forest at: The Northern Forest: Planting 50 Million Trees | The Woodland Trust
THE CANDIDATE
• You will have experience in all stages of project co-ordination and project management, taking complex cross functional projects from inception to implementation, review and evaluation, together with experience of project management frameworks, for example Prince 2
• You’ll have experience developing and shaping complex, oven ready project proposals and related funding bids, and managing and overseeing grant programmes, particularly within the land management / conservation sector
• You would have worked at landscape scale working for nature recovery, climate resilience and people
• Experience of building partnerships internally and externally, you’ll be a strong communicator with the ability to influence various stakeholders as well as motivate, inspire and shape strategy.
• You’ll be a confident leader and communicator, being able to listen, interpret, challenge and influence varied stakeholders by adopting a range of styles, tools and techniques appropriate to the audience.
• You’ll be self-motivated, well organised and able to manage time effectively, prioritising and being flexible in your approach to meet deadlines and keep projects to budget.
• Desirably you will have experience and knowledge of wooded habitat creation, woodland management and the environmental land management sector more widely
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our employees, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.
Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows your experience and passion for the role.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.
Interviews will be held via Teams on Tuesday 26th November 2024.
The client requests no contact from agencies or media sales.
Thank you!
LSE is committed to building a diverse, equitable and truly inclusive university.
International Growth Centre
IGC Communications Manager (Digital)
Fixed-term secondment until 1 December 2025.
Salary from £42,429 to £50,656 pa inclusive with potential to progress to £54,295 pa inclusive of London allowance.
The International Growth Centre (IGC) works with policymakers in developing countries to promote inclusive and sustainable growth through pathbreaking research. We are a global research centre with a network of world-leading researchers and in-country teams and initiatives working across Africa, South Asia, and the Middle East. Based at LSE and in partnership with the University of Oxford, we are majority funded by the UK Foreign, Commonwealth and Development Office (FCDO). We work to improve the productivity of people and firms as the key driver of sustainable economic development.
The IGC Communications Manager (Digital) will be essential to promoting IGC’s ideas and the use of evidence in policy decision-making at global and national levels. The position will take a leading role in developing and delivering digital strategies for the IGC.
The role includes:
• Responsibility for content development, management and optimisation across IGC’s digital channels.
• Leading the product development of the IGC website and managing our external digital agency.
• Fostering a culture of digital delivery and agile methodology within the communications team.
• Leading digital monitoring, reporting and analysis across our digital channels.
• Advising and training teams on best practice in digital content development.
• Line management of the Senior Communications Officer.
Candidates should have:
· Strong experience in digital communications and agile methodology (ideally in a research environment).
· Track record of developing, delivering and optimising content strategies across digital platforms.
· Good working knowledge of tracking analytics, incl. with GA4 and SEO.
· Strong experience managing digital agencies.
· Previous experience working with CMS systems (preferably Drupal).
· Excellent listening and collaborative skills, and cultural sensitivity.
· Experience in research/policy communications in economics and/or international development.
The position will be based in the IGC Hub located within LSE, in central London and will be offered on a fixed-term secondment basis until December 2025 with the possibility of extension thereafter.
We offer an occupational pension scheme, generous annual leave, hybrid working and excellent training and development opportunities.
For further information about the post, please see the ‘how to apply’ document, job description and the person specification.
If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Annelise Andersen
The closing date for receipt of applications is 23:59 on 24 November 2024 (UK time).
Regrettably, we are unable to accept any late applications.
Thank you!
Prospectus is excited to be supporting our client in their search for a Fundraising Manager. The organisation is a social enterprise and non-profit that are dedicated to supporting refugees to realise their entrepreneurial ideas, and to make these a reality.
Coming from a myriad of backgrounds and over 60 different countries of origin, their community members share a desire to use entrepreneurship to take their destiny into their own hands; to improve their lives; those of their loved ones; and those of their clients & new communities.
They are looking for a fundraiser who has experience working in corporate fundraising and securing revenue from grant-making trusts and foundations. You should be able to demonstrate how you have secured and developed partnerships at each step of the process, ensuring that partnerships are ethical and aligned with the organisation's values.
You will identify 15 new leads and submit a handful of high value bids each year with a focus on trusts, foundations and corporate partnerships. You will manage the bid process and support the team when needed to find additional prospects. The successful candidate will be able to analyse complex data and write a compelling case for support. You will be an excellent communicator and demonstrate a passion for helping others to thrive!
This will ideally be a part time role, though there is the potential for it to be more full time. The role is mostly remote, with around 2 days a month in the office.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates to apply regardless of age, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Flora at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is to effectively engage with a diverse range of VCSE organisations and stakeholders in Cornwall through meetings, workshops, consultations, surveys, events, conferences etc. To strengthen our alliance-based model of engagement by expanding existing alliances and creating new ones. To bring the voice of the sector into the new integrated care area forums and community area partnerships. To bring together the VCSE sector around pertinent issues, so they can meet the needs of their beneficiaries and achieve their organisational outcomes.
Key Duties
- Manage and develop a range of thematic and place-based alliances, bringing together VCSE organisations to collaborate on shared community themes and challenges.
- Actively engage with integrated care areas, community area partnerships, and other strategic forums to amplify the voice of the VCSE sector. Ensure this engagement translates into actionable outcomes by integrating their insights into the planning, design, and execution of community-based services. For example, facilitate focus groups or workshops that allow grassroots VCSE feedback to be directly included in policy discussions, ensuring their needs and perspectives are supported.
- Be the first point of contact for fostering collaboration between the VCSE sector and public/private stakeholders, maximizing opportunities to collaborate and achieve shared priorities.
- Build trusted relationships with VCSE organisations and statutory partners, ensuring their representation and involvement in key strategic initiatives.
- Develop and facilitate alliances and working groups, nurturing new alliances as needed to strengthen the VCSE network and support.
- Lead the recruitment and election process for alliance chairs when necessary, ensuring a democratic approach.
- Use various engagement methods; including site visits, workshops, and consultation events. To foster direct communication and build the profile of VCSE organisations.
- Support VCSE organisations in understanding and navigating relevant policies, legislation, and best practices, equipping them with evidence-based strategies for effective service delivery.
- Provide timely, practical advice and support to grassroots and established VCSE organisations, enabling them to remain adaptable, agile, and responsive to evolving community needs.
- Facilitate creative discussions, undertake research, and deliver consultation events to promote collaborative problem-solving and community co-design.
- Represent VSF and the VCSE sector at senior leadership and thematic meetings, contributing to policy development and influencing service design and commissioning.
- Identify and communicate funding opportunities, supporting the preparation of collaborative funding applications and strategic initiatives that benefit VCSE organisations.
- Build internal and external connections to facilitate knowledge sharing, best practices, and resource sharing across the VCSE sector.
- Work closely with VSF leadership and the communications team to share intelligence, report activities, and ensure that information is accessible and tailored to the target audience.
- Maintain detailed records and data on sector engagement activities, using CRM tools to support communication and reporting functions.
- Proactively engage with and support BAME, vulnerable, and at-risk communities, ensuring their active involvement in co-designing community interventions.
- Participate in and contribute to collaborative event planning and delivery, including thematic campaign weeks and sector initiatives.
- Commit to ongoing professional development to remain informed of sector trends and research relevant to thematic and place-based work.
Person Specification
- We are particularly interested in individuals working within health-related VCSE organisations or those engaged in the broader health system and welcome secondment opportunities from all sectors.
- Is educated to degree level or equivalent with excellent literacy and numeracy skills.
- Solution-focused and able to communicate effectively, demonstrating excellent listening, interpersonal skills, and emotional intelligence.
- Excellent at building and maintaining trusted relationships with a wide range of people, organisations, and grassroots communities.
- Demonstrable experience of working with the VCSE sector, building, and sustaining productive partnerships, including with seldom-heard organisations.
- Skilled in producing compelling case studies and collating qualitative and quantitative data to showcase local, thematic, and strategic developments.
- Confident public speaker, facilitator, and presenter, effective in both online and in-person group settings.
- Proven track record of working collaboratively with diverse VCSE stakeholders and partners to achieve shared objectives.
- Adept at influencing, facilitating, and engaging with stakeholders to drive positive outcomes and transformative change.
- Capable of developing and maintaining strategic relationships with public sector commissioners, directors, and VCSE leaders.
- Reflective in practice, applying lessons learned to improve and achieve desired outcomes.
- Skilled in conflict mediation and fostering consensus among stakeholders.
- Understands safeguarding, anti-oppressive practice, equality, and diversity.
- Demonstrated ability to manage and meet stakeholder expectations, even when addressing conflicting priorities.
- Strong communication skills to convey complex information to diverse audiences.
- Possesses in-depth local knowledge of Cornwall and has experience working within the VCSE sector.
- Experience advising organisations on governance and best practices is desirable.
- Experienced in grant administration, distribution, and monitoring, with an understanding of tendering and funding processes.
- Committed to supporting grassroots organisations and amplifying their voices to ensure their needs are represented in decision-making spaces.
Other Requirements
- Possess a clean driving licence.
- Be familiar with all relevant Health and Safety, operational, personnel, customer care, Data Protection, and financial procedures, ensuring that all statutory obligations are complied with, especially in relation to licensing laws and first aid.
- Complete a satisfactory DBS check. (This can be applied for on appointment)
- Any other duties as reasonably required by line management.
- Work occasional evenings and weekends to attend meetings/events
Interviews
Shortlisted candidates will be invited to meet the Engagement Team on 10th or 11th December.
Formal interviews to be held on 18th December
The client requests no contact from agencies or media sales.
Thank you!
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is to effectively engage with a diverse range of VCSE organisations and stakeholders in Cornwall through meetings, workshops, consultations, surveys, events, conferences etc. To strengthen our alliance-based model of engagement by expanding existing alliances and creating new ones.To bring the voice of the sector into the new integrated care area forums and community area partnerships. To bring together the VCSE sector around pertinent issues, so they can meet the needs of their beneficiaries and achieve their organisational outcomes.
Key Duties
- Manage and develop a range of thematic and place-based alliances, bringing together VCSE organisations to collaborate on shared community themes and challenges.
- Actively engage with integrated care areas, community area partnerships, and other strategic forums to amplify the voice of the VCSE sector. Ensure this engagement translates into actionable outcomes by integrating their insights into the planning, design, and execution of community-based services. For example, facilitate focus groups or workshops that allow grassroots VCSE feedback to be directly included in policy discussions, ensuring their needs and perspectives are supported.
- Be the first point of contact for fostering collaboration between the VCSE sector and public/private stakeholders, maximizing opportunities to collaborate and achieve shared priorities.
- Build trusted relationships with VCSE organisations and statutory partners, ensuring their representation and involvement in key strategic initiatives.
- Develop and facilitate alliances and working groups, nurturing new alliances as needed to strengthen the VCSE network and support.
- Lead the recruitment and election process for alliance chairs when necessary, ensuring a democratic approach.
- Use various engagement methods; including site visits, workshops, and consultation events. To foster direct communication and build the profile of VCSE organisations.
- Support VCSE organisations in understanding and navigating relevant policies, legislation, and best practices, equipping them with evidence-based strategies for effective service delivery.
- Provide timely, practical advice and support to grassroots and established VCSE organisations, enabling them to remain adaptable, agile, and responsive to evolving community needs.
- Facilitate creative discussions, undertake research, and deliver consultation events to promote collaborative problem-solving and community co-design.
- Represent VSF and the VCSE sector at senior leadership and thematic meetings, contributing to policy development and influencing service design and commissioning.
- Identify and communicate funding opportunities, supporting the preparation of collaborative funding applications and strategic initiatives that benefit VCSE organisations.
- Build internal and external connections to facilitate knowledge sharing, best practices, and resource sharing across the VCSE sector.
- Work closely with VSF leadership and the communications team to share intelligence, report activities, and ensure that information is accessible and tailored to the target audience.
- Maintain detailed records and data on sector engagement activities, using CRM tools to support communication and reporting functions.
- Proactively engage with and support BAME, vulnerable, and at-risk communities, ensuring their active involvement in co-designing community interventions.
- Participate in and contribute to collaborative event planning and delivery, including thematic campaign weeks and sector initiatives.
- Commit to ongoing professional development to remain informed of sector trends and research relevant to thematic and place-based work.
Person Specification
- We are particularly interested in individuals working within grassroots advocacy and support-focused VCSE organisations or those engaged in community-based systems and welcome secondment opportunities from all sectors.
- Is educated to degree level or equivalent with excellent literacy and numeracy skills.
- Solution-focused and able to communicate effectively, demonstrating excellent listening, interpersonal skills, and emotional intelligence.
- Excellent at building and maintaining trusted relationships with a wide range of people, organisations, and grassroots communities.
- Demonstrable experience of working with the VCSE sector, building, and sustaining productive partnerships, including with seldom-heard organisations.
- Skilled in producing compelling case studies and collating qualitative and quantitative data to showcase local, thematic, and strategic developments.
- Confident public speaker, facilitator, and presenter, effective in both online and in-person group settings.
- Proven track record of working collaboratively with diverse VCSE stakeholders and partners to achieve shared objectives.
- Adept at influencing, facilitating, and engaging with stakeholders to drive positive outcomes and transformative change.
- Capable of developing and maintaining strategic relationships with public sector commissioners, directors, and VCSE leaders.
- Reflective in practice, applying lessons learned to improve and achieve desired outcomes.
- Skilled in conflict mediation and fostering consensus among stakeholders.
- Understands safeguarding, anti-oppressive practice, equality, and diversity.
- Demonstrated ability to manage and meet stakeholder expectations, even when addressing conflicting priorities.
- Strong communication skills to convey complex information to diverse audiences.
- Possesses in-depth local knowledge of Cornwall and has experience working within the VCSE sector.
- Experience advising organisations on governance and best practices is desirable.
- Experienced in grant administration, distribution, and monitoring, with an understanding of tendering and funding processes.
- Committed to supporting grassroots organisations and amplifying their voices to ensure their needs are represented in decision-making spaces.
Other Requirements
- Possess a clean driving licence.
- Be familiar with all relevant Health and Safety, operational, personnel, customer care, Data Protection, and financial procedures, ensuring that all statutory obligations are complied with, especially in relation to licensing laws and first aid.
- Complete a satisfactory DBS check. (This can be applied for on appointment)
- Any other duties as reasonably required by line management.
- Work occasional evenings and weekends to attend meetings/events
Interviews
Shortlisted candidates will be invited to meet the Engagement Team on 10th or 11th December.
Formal interviews to be held on 18th December
The client requests no contact from agencies or media sales.
Thank you!
As Internal Communications Manager you will be a key player in connecting a leading network of schools and enhancing their internal communications strategy, supporting their vision of empowering young women for a bright future. The opportunity is with an Education Trust, who have excellent academic results, innovative teaching and outstanding pastoral care. This is a 12 month maternity cover contract, with an anticipated start date of January 2025.
- South West London. 3 days in the office, 2 days from home.
- 12 month FTC, full-time hours.
- Salary £45,000- £50,000
- Fantastic benefits, generous pension schemes.
Reporting to the Head of Communications, you'll develop and lead the Trusts internal communications strategy, driving engagement across staff, parents, trustees, and senior leadership teams. Working closely with the Director of Marketing and Engagement, Head of Marketing, and school marketing and communications teams, you'll foster collaboration, manage key projects, and support their internal messaging platforms.
The team are amazing, they are genuinely forward-thinking and have a great work culture. They are passionate about empowering young women and are looking for a like-minded individual who will thrive in a fast-paced environment.
If you have proven experience in managing multi-channel internal communications, ideally within education or a large organisation I would love to hear from you.
Please get in touch now for more information. Firm closing date Sunday 24th November.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
JOB SUMMARY
Job Title: Data Reporting and Grants Manager
Location: Staffordshire Lichfield Office Based
Salary: £ 28,282 per annum
Hours of Work: 37.5 Hours per week 9am x 5pm -The role is subject to a 6 month probationary period.
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.
About Pathway Project
We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.
We offer a range of support services and run two refuges in confidential locations.
We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.
Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.
We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.
We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.
Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.
Why work for us?
Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy.
We are currently evolving a bold new strategy and a passion for excellence in service delivery.
Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.
It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.
We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.
We offer the following benefits:
· 25 days paid leave plus statutory holidays (pro rata)
· A competitive pension scheme
· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families
We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.
About the role
This multifaceted role requires the ability to manage data and compile accurate reports to enable crucial reporting to funders, alongside the ability to write creative and compelling applications for funding from grant makers and funders. This role enables the post holder to facilitate the end to end process from funding application to reporting on contracts won. Alongside this the postholder will have the ability to be creative in generating alternative sources of income to ensure our unrestricted reserves support Pathways ambitious plans. The post holder will work with our already established Fundraising and Outreach Manager to ensure delivery of the Fundraising Strategy as agreed by the board of Trustees.
- To facilitate data collection, consolidate, analyse and organise reports for funders and internal teams with precision and attention to detail.
- To support the COO with daily operations by ensuring that data is accurately and appropriately recorded in the case management system to facilitate the reporting required.
- To aid in the administration and advancement of the online case management system.
- To generate reports and statistics to disseminate the results of the Pathway Project.
- To work with the CEO, COO, Fundraising and Outreach Manager to deliver the fundraising strategy and create a pipeline of future funding applications.
- To write compelling and high quality grant applications, online applications for funding or funding bids to existing and new funders, who may be Foundations, Grant Makers, Corporations, or Trusts.
- To work with colleagues to include storytelling and case studies within funding, trust or grant applications to demonstrate the impact of the Pathway Project whilst maintaining the confidentiality of our clients.
- To maintain accurate records of grants, bids and applications made alongside outcomes and a pipeline of future applications.
- Maintaining excellent relationships with funders, grant makers or trust managers and ensuring the data required for reporting is recorded accurately to facilitate that reporting.
- To implement prospect research on existing and new potential donors (major gifts, corporates, trusts and foundations, individual donors), creating contact plans and strategies.
- To attend and participate in both staff and stakeholder meetings, as and when required.
- To strictly adhere to the specified timeframes and milestones mandated by our funders and guarantee the prompt submission of bids, reports and returns.
Person Specification-
Experience in data collection
Analytical skills
Mircrosoft, Outlook, Excel
Database awareness
Abilitily to work independently
Strong commitment to team members
An understanding of small charities
Experience in working in the charity sector.
This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.
How to apply: Please enclose a CV together with a covering letter by email indicating why you meet the essential criteria in no more than 2 sides of A4
Closing date –10pm, Sunday 24th November- Shortlisting will be Monday 25th November and successful candidates notified and invited to interview
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.
We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability
Thank you!
Volunteering Projects Manager
Maternity cover
Discovery is a student-run, charity based at Swansea University. Each year, more than 400 student volunteers deliver community-based projects to enrich the lives of the community around them.
The role of the Volunteering Projects Manager
The Volunteering Projects Manager is responsible for the support, development and effectiveness of our projects. Providing a high level of support, coaching and development to our student volunteer project coordinators.
Salary – £30,124.49 (Please not this is NOT pro rata. Discovery is a 4 day week organisation, the salary specified above is for a 28 hr working week.)
Working hours 28 per week (we are a 4 day week organisation)
Normal working hours will be agreed between 9 and 5.30, Tuesday to Friday with a half hour unpaid lunch break, some out of hours working will be expected for which time of in lieu will be granted. Exact working hours to be agreed with the Director.
Annual leave allowance – 26 days pro rata plus bank holidays. Usually taken outside of term time and must be agreed with the line manager.
Pension 5% employer contribution to NEST scheme after 3 months employment (employee contribution will be inline with statutory requirements)
This is a fixed term contract beginning early January 2025 ending 31st December 2025
Closing date 12 Noon Friday 15th November
Prosiectau Gwirfoddoli Discovery yn Abertawe
Rheolwr Prosiectau Gwirfoddoli
(Dros gyfnod mamolaeth)
Mae Discovery yn elusen sy'n cael ei rhedeg gan fyfyrwyr ym Mhrifysgol Abertawe. Bob blwyddyn, mae mwy na 400 o fyfyrwyr gwirfoddol yn cyflwyno prosiectau cymunedol i gyfoethogi bywydau'r gymuned o'u cwmpas.
Rôl y Rheolwr Prosiectau Gwirfoddoli
Mae'r Rheolwr Prosiectau Gwirfoddoli yn gyfrifol am gefnogi, datblygu ac effeithiolrwydd ein prosiectau. Maen nhw’n cynnig lefel uchel o gefnogaeth, hyfforddiant a datblygiad i gydlynwyr prosiectau gwirfoddoli.
Cyflog – £30,124.49 (Sylwer NAD yw hwn yn pro rata. Mae Discovery yn sefydliad 4 diwrnod yr wythnos; mae’r cyflog uchod ar gyfer wythnos waith 28 awr.)
Oriau gwaith 28 yr wythnos (rydyn ni’n sefydliad 4 diwrnod yr wythnos)
Yr oriau gwaith arferol fydd rhwng 9am a 5:30pm, o ddydd Mawrth i ddydd Gwener gydag egwyl cinio hanner awr heb dâl. Bydd disgwyl rhywfaint o weithio y tu allan i oriau arferol a bydd amser yn gyfnewid yn cael ei ganiatáu. Bydd yr union oriau gwaith yn cael ei gytuno gyda'r Cyfarwyddwr.
Lwfans gwyliau blynyddol – 26 diwrnod pro rata ynghyd â gwyliau banc. Fel arfer, bydd gwyliau blynyddol yn cael eu cymryd y tu allan i amser tymor a rhaid cytuno ar hyn gyda'r rheolwr llinell.
Pensiwn Cyfraniad gan y cyflogwr o 5% i gynllun NEST ar ôl 3 mis o gyflogaeth (bydd cyfraniad y gweithiwr yn unol â gofynion statudol)
Mae hwn yn gontract cyfnod penodol sy’n dechrau yn gynnar ym mis Ionawr 2025 ac yn dod i ben ar 31 Rhagfyr 2025
The client requests no contact from agencies or media sales.
Thank you!
Contract: Fixed-term maternity cover, 35 hours over 5 days
Location: Shilton Road, Burford (Hybrid role: 2 days in the office, 3 days remote)
Closing Date: Wednesday 20 November 2024
Start Date: As soon as possible
At Blue Cross, we are passionate about providing exceptional care for animals, and we’re looking for a Support Services Manager to join our dedicated Veterinary Support team on a fixed-term maternity cover contract, until the end of November 2025.
This is an exciting opportunity to play a key role in a service that truly makes a difference to pets and the people who love them during difficult times.
More about the role
Since its launch in 2023, the Blue Cross Veterinary Care Fund has been a lifeline for many pet owners struggling with the costs of veterinary care, especially during the current cost-of-living crisis. The Veterinary Support team plays a crucial role in managing and coordinating this essential service, ensuring that Blue Cross continues to provide high-quality support for those who need it most.
As our Support Services Manager, Veterinary (internally this role is known as Veterinary Support Manager) you will be leading the Veterinary Support team, ensuring the continued success of the Veterinary Care Fund and maintaining our high standards of customer service.
You will help shape the development and delivery of our services, making a real impact on both the team and the pets we care for by overseeing veterinary support processes, systems and development opportunities which streamline workflows, increase efficiency and allow for scalability in the team.
A Glimpse into Your Role:
- Lead and support the Veterinary Support team, fostering a positive and collaborative working environment.
- Ensure compliance with Blue Cross policies and procedures across the team and our services.
- Develop and improve processes and systems within the team, ensuring tools are fit for purpose, enhance team efficiencies and allow for expansion of key initiatives within the Veterinary Support team.
- Oversee the management of the vet care fund and pet care clinic helpdesks, ensuring excellent service standards.
- Handle service administration, ensuring the smooth and efficient operation of all related tasks.
- Regularly review and update Veterinary Support policies and procedures to maintain best practice.
- Collaborate with other teams to develop and deliver client training, raising awareness of our services.
- Monitor clinic and grant income/expenditure, ensuring financial accuracy.
- Ensure the timely processing of purchase orders and invoices.
- Contribute to the development of the Veterinary Support strategy and help manage the team’s budget.
- Oversee the client registration process for our four animal hospitals.
- Assist with recruiting partner practices and managing relationships with them.
- Manage client complaints, ensuring they are addressed swiftly and fairly.
- Work alongside volunteer teams to enhance support and delivery of services.
- Implement and manage an annual audit process for partner practices.
- Collaborate with other departments on cross-functional projects, helping to shape Blue Cross’s wider strategy.
About you:
This role can be both high-pressure and emotionally charged due to the nature of the work we do and the challenges our clients face. As such, we are looking for someone who remains calm under pressure, handles emotionally intense situations with empathy, and has the ability to manage complex, sometimes urgent, issues in a fast-paced environment.
You’ll need strong organisational, administrative, and leadership skills, with an ability to prioritise tasks and manage multiple responsibilities while meeting deadlines. Your ability to communicate effectively will be essential in building relationships with stakeholders and leading your team with confidence and compassion.
We’re looking for someone with a proven track record in team management, and a focus on process improvement. Client-facing experience, especially in a highly responsive or emotionally sensitive environment, will stand you in good stead. A genuine passion for animal welfare is highly valued, and your ability to inspire and support your team to deliver consistently high service standards will be key.
Above all, you should feel comfortable and capable of navigating a challenging and emotionally demanding environment while maintaining focus and delivering results.
Essential Qualifications, Skills, and Experience
- Experience working across multiple business functions, including operations, finance, and marketing.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Experience in a client-focused and/or administrative environment.
- Demonstrable experience of reviewing processes and systems.
- Demonstrable experience in line management
- Experience of managing budgets
- Experience of working with a range of individuals at all levels of the organisation
- Understanding and application of Blue Cross values.
Desirable Qualifications, Skills, and Experience
- Experience within the charity and/or animal welfare sector.
- Experience of supervising volunteers.
- Experience of process mapping and improvements
Please note: This is a hybrid role, with 2 days per week based in our office in Burford, OX18 4PF, and 3 days working remotely. As the role requires time in the office, we are unable to consider applications for fully remote working. While public transport to our office is limited, we have plenty of free on-site parking, and we recommend commuting by car for your convenience.
How to apply
Click the apply button below and complete the online application process before the closing date on Wednesday 20 November 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
What happens next
We will be in contact as soon as possible after the closing date with the outcome of your application. If you are shortlisted, we will arrange an interview for either 25th November or 2nd December 2024.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles and fixed term contracts, holiday entitlement is calculated pro-rata.
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'why work for us' page on our website.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please do get in touch.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.