Office Administration Jobs

We are recruiting an Executive Assistant to the Chief Executive and PA to the Senior Leadership Team who will share our passion and commitment to members of the fire and rescue services community to live healthier and happier lives.

The post holder will work at a senior level to provide effective strategic executive support to the Chief Executive and proactive administrative assistance to all members of the Senior Leadership Team (SLT). The post can be based at one of our charity workbases (Littlehampton, Penrith, Exeter, Basingstoke) or homebased with occasional travel

This post holder is the primary point of support to the Chief Executive and directors. This is therefore a fast-paced, multi-faceted role with a number of varied and competing daily priorities to manage. The post holder will be situated at the beating heart of the senior team, enabling its effectiveness and agility.

Our Senior Leadership Team and colleagues throughout the organisation are ambitious for the charity and increasingly work in a contemporary and dynamic way, modelling progressive and inclusive leadership and always supporting one another to take opportunities and to manage competing and changeable priorities so we can achieve our shared and individual objectives. We are looking for someone who will thrive in this working style.

We are looking for a very special, experienced and positive executive assistant who will work in an agile and dynamic way. He/she/they will have a positive, observant, courteous and friendly manner and be resourceful and tenacious.

Generally, you will:

• Provide strategic executive support to the Chief Executive
• Provide administrative support to the Senior Leadership Team
• Provide exceptional stakeholder correspondence and engagement internally and externally

To be successful in this role, you need relevant experience:

• Providing executive, secretarial and/or administrative support at a senior level in an organisation of similar breadth and scope and in a pacey, dynamic and rapidly changing environment
• Managing multiple diaries
• Managing events and/or projects
• Researching, synthesising and summarising complex information for the purpose of briefing an executive
• Drafting sensitive correspondence to high-profile and/or key stakeholders
• Administering board or committee meetings

This post is subject to a disclosure and barring check.

How to apply

To apply for the role, please submit your CV and an introductory letter via our online portal. Alternatively, please contact us for an application form.

Closing Date 9.00am on 9 December 2024

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

Interiew Dates

First interviews will take place via MS teams on 11 December 2024 with second round interviews to take place in person, in London, on 16 December 2024.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

We are looking for an enthusiastic and self-motivated person to provide helpful and efficient support to our service users, other stakeholders, and staff, in person; over the ‘phone and electronically. The role will involve multi-tasking and the efficient running of many of Pete’s Dragons day-to-day operational areas, encompassing reception, office, and fundraising, as well as administrative support for day-to-day services and the senior leadership team. 

Pete’s Dragons is fast growing and dynamic. To be the right fit in our team you will relish change and growth and be able to spin many plates whilst keeping a huge smile on your face! 

Main Duties and Responsibilities: 

Reporting to the Beneficiary Services Manager, the Office Administrator will be responsible for the following tasks: 

Reception   

Provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons office.   

Receive queries by telephone and email, responding appropriately by providing basic information about Pete’s Dragons services; recording and referring to the appropriate team; or signposting to other services where necessary. 

Accurately maintain an electronic room booking system.   

Take responsibility for the appearance and upkeep of reception and public areas. 

Casework Administration 

Handle emails and telephone enquiries from a wide variety of stakeholders: re-directing as necessary, determining whether a response is required and responding where appropriate. 

Accept and facilitate calls for referral into our service, to be able to communicate and listen with compassion, empathy gathering essential information from people who could be experiencing a high level of distress.  To be able to remain calm whilst doing so. 

To provide basic information about the services offered by Pete’s Dragons over the telephone and face to face. 

To receive and respond appropriately to queries by recording and referring to the appropriate Pete’s Dragons services or signposting to other services where necessary, including sending out information e.g. leaflets to enquirers. 

Administration  

Undertake a range of administrative tasks including word processing, photocopying, distributing mail, filing, emailing and data input.  

Support the management team with administration as required, helping to organise meetings, and taking minutes if required. 

Fundraising 

Assisting the fundraising team in the logistics of fundraising events and coordination of volunteers.

Dealing with and supporting enquiries from external fundraisers. 

Providing support to projects and assisting with administration involving corporate partners and sponsors. 

Organisational Responsibilities 

Work in accordance with Pete’s Dragons aims, objectives and values 

Work in accordance with all Pete’s Dragons policies and procedures. 

Work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work. 

Be an ambassador for Pete’s Dragons 

In addition, you will be  

Personable, collaborative, and good at working both in a team and under your own initiative. 

Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment. 

Able to prioritise tasks and workloads to ensure that deadlines are met. 

Observant and detail orientated. 

The role is office based at Pete’s Dragons HQ in Exmouth, with occasional travel to our other locations in Plymouth, Torquay, and Barnstaple so the ability to drive, a full clean driving licence and access to a vehicle is desirable. 

A DBS check will be required for this role. 

West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.

This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).

The salary for this role is £28,000 for full time, or pro-rata for part time.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.

P&C Administrative Assistant

About Internews

Internews is an international non-profit organisation whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect and the means to make their voices heard.

Internews provides communities the resources to produce local news and information with integrity and independence. With global expertise and reach, Internews trains both media professionals and citizen journalists, introduces innovative media solutions, increases coverage of vital issues and helps establish policies needed for open access to information.

Internews programmes create platforms for dialogue and enable informed debate, which bring about social and economic progress. Internews’ commitment to research and evaluation creates effective and sustainable programs, even in the most challenging environments.

Internews operates internationally, with administrative centres in California, Washington DC, and London, as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews has worked in more than 100 countries, and currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

About the role

The P&C Administrative Assistant will be based in our London office (two days a week), sharing time between general HR administrative and general office support duties. The role will support the People & Culture function on general HR and administrative tasks. 

Roles and Responsibilities

Human Resources

• Monitoring shared P&C inbox, addressing enquires in a timely manner.
• Collecting and maintaining various HR trackers and databases.
• Providing administrative support for the recruitment process, posting job adverts, contacting candidates, scheduling job interviews and collecting recruitment related documentation.
• Assisting in the new joiner induction and on-boarding processes.
• Updating and maintaining staff records.
• Ensuring data is stored in line with principles of GDPR.
• Completing pre-employment checks, including reference, right to work, and vetting checks.
• Supporting the probationary process for new joiners (including scheduling meeting, distributing relevant documentation and collecting completed forms and feedback.
• Performs other related duties as assigned

General Administration:

• As part of onboarding, facilitate the induction process for new joiners in the London office, including:
• Issuing access passes
• Coordinating with the TSS team on new joiner equipment
• Facilitate the DSE assessment process
• Act as a Health & Safety Officer and Fire Safety Officer for the London Office.
• Any other duties of an administrative nature

Person Specification

Essential

• Degree or equivalent work experience
• Excellent verbal and written communication skills
• Knowledge of basic principles of GDPR
• Methodical, accurate and organized with a keen eye for detail
• Proven ability to successfully communicate and mediate with both management and staff
• Good understanding of Microsoft Windows including MS Word, Excel and Outlook
• Good communication and interpersonal skills

Desirable

• Experience of using Microsoft Applications
• Experience of using Human Resources Information Systems
• Experience of working in an International NGO
• Proficiency in additional language would be advantageous
• Proven ability to successfully operate in multi-cultural environments

Recruitment Timeline:

Closing date for applications: Wednesday, 11 December 2024

Candidates must submit a CV highlighting relevant experience. The successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.

The above noted job description is not intended to describe, in detail, all the tasks that may be assigned but rather to give the job holder a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be located in the United Kingdom and therefore a successful applicant must obtain the Right to Work in the UK in order to commence their employment

Salary: £24,570  per annum pro rata

Location: Sheffield

Contract type: Fixed term until October 2026

Hours: Full time 37.5 hrs / week

Closing date: Monday 2nd December 2024 at 11.30pm 

Are you an excellent administrator with a passion for solving the housing emergency?  Then join Shelter as a Service Administrator in our Sheffield Hub and you could soon be playing a vital role in tackling injustice for individuals and communities across society. 

About the role 

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with your team to direct enquiries to the right people.

You’ll provide comprehensive administrative support, with shared responsibility for designing and developing systems and processes, data input and extraction, and finance administration. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

We are looking for someone who:

• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.  
• Has a passion for social justice.  
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.  
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed. 

About the team 

Shelter Sheffield provide housing advice and support to people across the city. Our focus is on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple disadvantages. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5,000 people a year, while also working to change the underlying systems that cause the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: 

• We prioritise diversity and have an inclusive and open mindset 
• We work together to achieve a shared purpose 
• We learn from our experiences and are open to risk 

If you would like to find out more about the role, or to arrange an informal chat, please see the job vacancy on our webpage for more details.

Any applications without a supporting statement will not be considered.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

If you are an experienced administrator looking for a rewarding new role, Respond has an exciting opportunity for you. 

The Clinical Service Administrator supports the administrative and operational functions of the psychotherapy service. The role acts as the first point of contact for clients, families, external stakeholder and members of staff. It may also involve some administrative support for the wider team. Excellent administration abilities, strong IT skills, discretion and a warm, professional manner are essential.

Respond is entering its thirty third year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond     

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.   

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4. 

Deadline for applications – 11th December 2024 

Interviews  - From 12th December 2024 

Start date – January 2025 

At The National Brain Appeal, we support Queen Square, one of the world’s leading centres for the diagnosis, treatment and care of patients with neurological and neuromuscular conditions, to fund pioneering research, innovative treatments and world-class facilities. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson’s disease, and dementia.

We are a charity on a transformation journey, with an exciting growth strategy, and we are now looking for an efficient and capable SMT PA & Office Manager to support our ambitious and dedicated team to deliver this strategy. This role will reward someone with a strong PA background, who can provide first class support to trustees and leadership team, while also ensuring the smooth running of a small office.

Only candidates with the right to work legally in the UK will be considered

The Elise Pilkington Trust was set up in 1979 to support two causes; equine welfare and to support elderly charities. Since the Trust was established more than £5.8m has been granted to these good causes.

We are looking for a Trust Administrator who can look after the day to day running of the charity. This will include dealing with & processing grant applications, arrange trustee meetings, ensure the trust are complying with Charity Commission guidance, maintain the Trust's website and email accounts as well as the usual day to day office management.

The role is based from home and the hours will vary with work peaking around the two trustee meetings each year, however on average the work will require around 14 hours per week. Ideal applicant should be within easy commuting distance of London.

There will be a requirement to attend around 2 to 3 trustee meetings each year usually held in central London.

The salary is £11,600 with 6 weeks paid holiday.

Deadline for applications is 1st December 2024

Only canidates invited for interview will be contacted

About James’ Place 

James’ Place Charity was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. James’ Place offers men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. 

The first James’ Place opened in June 2018 in Liverpool, the first of its kind in the UK, and has to date supported more than 2,300 men experiencing suicidal crisis through our innovative and safe therapeutic intervention. We provide a calm and peaceful environment both inside the centre and in our landscaped garden, accessible to men who visit us as well as their friends and families.

In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James’ Place in Brimingham. 

The Fundraising and Communications team 

We are a small team with big ambitions. The team comprises a Head of Fundraising and Communications, two Fundraising Managers, a Senior Communications Manager and a Senior Outreach Officer. We are recruiting two roles to the team: a Fundraising Executive and a Fundraising and Communications Assistant.

Fundraising Executive

We are looking to recruit a Fundraising Executive to support our fundraising and communications activities and be part of our small and dedicated team. This role is a new post in the team, so it is a great time to join the charity as we invest in our fundraising and communications team to maximise our income and realise our ambitions. 

About You

Having previously worked in the charity sector, you will be passionate about our cause and committed to supporting us in raising the money required to meet our ambitions.

With an eye for detail, strong analytical and organisational skills, you will be able to undertake research on prospective corporate, major, trust and public donors and produce high quality written reports to support funding bids.

Using your ability to build effective relationships and work collaboratively, you will support fundraisers by providing them with timely and accurate information and manage a portfolio of smaller trusts and foundations, which will also include stewardship.

Please take a look at the Job Description and Person Specification and get in touch if you have any questions.

Fundraising and Communications Assistant

In this varied and interesting role, you will:

· Manage the receipt, recording and acknowledgement of donations received by the London centre and national fundraising activities, working with other centre staff on the development of administration procedures.

· Ensure the CRM database is kept up to date and support the fundraising team to produce high quality reports.

· Support the Events Manger in the delivery of fundraising and engagement events across the organisation.

· Support the Fundraising Managers in arranging meetings and visits with donors and prospective donors.

· Use digital media strategy tools to generate relevant and varied digital content across chosen channels.

· Create regular communications, reports and updates for fundraisers to tailor for their individual donors.

About you:

You will be a self-starter with a desire to make an impact and a connection to James’ Place, you will bring your passion, previous administrative experience and a proactive approach, to enable our fundraising team to be as efficient as possible.  Using your knowledge and understanding of a range of social media platforms and your keen interest in learning about new digital innovations, you will support us in creating digital content across our chosen channels. You will work with our CRM software, Salesforce, to ensure our records are up to date, accurate and provide useful reports.

These are exciting opportunities for someone looking to take progress their career in the charity sector at a vibrant and growing organisation, working for a vital cause where you can have a huge impact. You will have an excellent opportunity to build and broaden your understanding of fundraising and gain experience, as well as supporting challenge fundraisers and working with a wide range of key stakeholders.

Are you energetic and passionate about enabling and supporting Carers?

We are a busy, ambitious charity operating at the heart of the Wandsworth community helping thousands of people across the borough in unpaid Caring roles.

We are looking for a enthusiastic and creative individual to join our busy team, providing support to Asian Carers.

Administration, Reception & Asian Carers Support

21 hours per week £17,635 incl. of Inner London Weighting.

The successful applicant will be required to provide a full range of administrative support services to our small busy Centre.  You will need excellent reception and first point of contact skills, as well as a friendly and efficient approach and experience of reception and office systems. Experience of using Microsoft Office 365 and experience of using a cloud-based CRM database (desirable). The successful candidate will require Asian language skills, Urdu, Hindi, Punjabi and the ability to facilitate a Carers Support Group.

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Administrator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Administrator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 29 December 2024

Interviews aimed for: 15 January 2025

Please note that only shortlisted candidates will be contacted.

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove and across Sussex.

We are seeking a part-time Receptionist/Administrator for our main office in New England Street, Brighton. This is a key role in the organisation acting as a first point of contact for telephone enquiries and visitors to the office and ensuring the smooth operation of our front desk alongside supporting the administrative needs of the organisation.

The office is busy, with people attending advice and advocacy appointments and members of the public phoning for information. We are therefore looking for someone who can communicate well and is able to respond in a welcoming and helpful manner to people who may be experiencing mental distress or feeling anxious about seeking support. The ideal person will have a flexible approach with the ability to prioritise tasks and work confidently both individually and as part of a wider team.

Part-time hours will be 25 hours per week, 12.30pm to 5.30pm, Monday to Friday. 

Full job details and application forms can be found on our website via the apply button.

Closing date: Wednesday 4th December 2024.

Interview date: Wednesday 11th December 2024.

We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

All successful applicants are subject to Disclosure and Barring Service (DBS) clearance.

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.

Salary - £24,570 per annum

Full time – 37.5 hours a week

Contract - Permanent

Closing date: Thursday 12th December at 11.30pm

Are you looking for an interesting role that will enable you to make the most of your office-based skills and flair for customer service within a friendly and highly professional team? Then join Shelter as a Service Administrator and you could soon be playing a vital role within our Manchester hub.

About the role

You will play an essential role in ensuring that our services run smoothly and meet their contractual and quality requirements. You will carry out key administration functions across both Hubs, including Health and Safety, dealing with telephone and face to face enquiries, processing referrals, data inputting and analysis, administering petty cash and carrying out key finance functions such as credit card requisitions, invoice processing and supporting with management accounts variance reporting.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We are looking for someone who is passionate about tackling social injustice. You will need to be well organised, with excellent time management and multitasking skills and the ability to thrive in a fast paced environment. You have proven experience of using a range of IT tools, including case management systems, data handling, Microsoft Office applications, internet and email and can demonstrate excellent communication skills in person, on the phone and written.

You enjoy learning new skills and can review processes to increase efficiency, as well as being able to share your knowledge with others. A firm believer in providing the very best person-centred customer care, you have a strong work ethic and a flexible approach, while an understanding of working with people who have suffered disadvantage, prejudice, or trauma would be an advantage.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.