Mentoring Jobs
Job Title: Senior People and Culture Manager
Responsible to: Chief of Staff
Line Management: None
Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. We offer flexible and hybrid working, but office-based work will be required on a regular basis.
Salary: £48,000 per annum
Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.
Main Purpose of Role
The Senior People and Culture Manager is a key member of the Charity’s management team. They will have responsibility for designing, constructing and implementing a People and Culture strategy to create a transparent, consistent and agile process for the entire employee journey. They will play a pivotal role in fostering a thriving, healthy and positive organisational culture to ensure our staff feel valued, engaged, and well equipped to deliver the highest standards of work. This role provides high-level operational delivery of our People function to build an organisational infrastructure that delivers against the strategic objectives of the organisation.
Main Duties and Responsibilities
- People Strategy: Work alongside the Chief of Staff to develop and implement a comprehensive people strategy that aligns with our mission and values and promotes equity, diversity and inclusion (EDI).
- Talent Acquisition: Oversee the recruitment process to identify innovative solutions to improve the efficiency of our hiring to attract and retain talented individuals who align with the Charity's core values.
- Learning and Development: Implement learning and development programmes to ensure all staff have the necessary skills and knowledge to perform their roles effectively whilst promoting career advancement opportunities within the charity.
- Performance Management: Manage the performance review process, providing guidance to managers on performance improvement strategies and identifying opportunities for development.
- Policy Development: Develop and update HR policies and procedures in line with best practice and employment law.
- Employee Relations: Serve as a trusted advisor to staff and management, addressing concerns and resolving conflicts at work, including grievance, capability, and disciplinary matters.
- Culture Enhancement: Collaborate with leadership to reinforce organisational culture and values, driving initiatives that promote EDI.
- HR Administration and Budget management: Oversee all HR administration, including contracts, leave management, payroll and pensions.
Person Specification
Experience and Knowledge
- A deep understanding of HR practices and principles.
- CIPD qualified (Level 5) or working towards a qualification. Proven experience in a similar HR generalist role, preferably within the charity sector.
- Experience of implementing a People and Culture strategy and monitoring and evaluating its success using qualitative and quantitative data.
- Understanding of the HR needs of a small/medium charity.
- Experience in implementing EDI principles and embedding them through policies and organisational practices.
- Familiarity with employment law.
- Experience developing, planning and executing staff events and training sessions.
- Experience of managing a budget, interpreting operational financial data and preparing relevant management reports.
Skills and Competencies
- Leadership Skills
- Project Management Skills
- Strategic Thinking Skills
- Cultural Awareness
How to apply
If you are passionate about our work to address homelessness and would like to join the Charity as its Senior People and Culture Manager, please complete the application form available on our online jobs board.
You may wish to retain a copy of your answers as our ATS currently does not send applicants a copy of their application.
Closing date: Sunday 21 July 2024, 11.59pm.
Interviews will be held in person in the week beginning 29 July 2024.
The client requests no contact from agencies or media sales.
Our Senior Practitioners will provide interim cover across SHP, providing supervisory support where needed to staff teams. This could include our Multiple Disadvantage and Complex Needs accommodation services, Young Peoples Services or Floating Support Services.
If you have an understanding of our client group, are driven to improve the lives of London’s rough sleepers, and would enjoy the challenge and variation of working in a variety of services over the course of a year we would like to hear from you.
About the role and services:
Multiple Disadvantage and Complex Needs: These services provide accommodation and support to people who are moving from rough sleeping and who have needs relating to their mental and physical health, their substance addiction, offending behaviour and mental health. Often at the point of referral, a client’s needs have not been met by any of the services they may require. Part of our role is building the trusting relationships required to put the necessary support in place. Understandably, therefore, these services operate in challenging environments and require resilient and compassionate staff.
Young Peoples' Services: These services are dedicated to providing support to young people, specifically in relation to leaving care, offending behaviour, gang affiliation, complex mental health and anti-social behaviour. We work within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. Working in these services would mean overseeing the support and development of the young person’s needs and aspirations. The postholder will hold a caseload of complex cases and will be responsible for supporting the team to manage complex cases. You will guide and signpost the young person to the relevant statutory and non-statutory services and will be key in motivating and coaching the young person to develop independent living skills.
Floating Support Services: Focussed on fostering independence and empowering your clients, we work to support individuals to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. Whether assisting with housing issues, addressing mental health concerns, or supporting the development of daily living skills, the primary goal is to enable clients to navigate challenges and lead fulfilling lives. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. You would be part of a supportive and inclusive work environment that values teamwork and individual growth.
We are looking to recruit permanent staff with these qualities to provide SHP’s clients with consistent support in line with SHP’s values, delivery model, policies and procedures and support planning tools.
As a member of the Peripatetic Senior Practitioner Team, you will move between services and will generally cover a rota ‘line’ until we recruit to the vacancy that the worker is covering, providing interim supervisory support to staff teams as directed by the Team/Service manager. (In Multiple Disadvantage, Complex Needs and Young People Services, covering a rota 'line' will involve working on a rota that includes evening work and may also include regular weekend and Bank Holiday work.) You would then be reassigned to another service in need of your support. The role therefore provides an opportunity to model and share good practice between services.
SHP will support you with a comprehensive induction and training package, including how to work in SHP's trauma-informed support model.
About you:
- A high-level understanding and ability to manage the range of issues involved in the delivery of quality services to clients who may be at risk and who have complex mental health needs.
- Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with clients within a recovery and strengths model, and the ability to share this and support others to deliver this.
- Demonstrable aptitude for monitoring, developing and supporting staff performance and the ability to motivate staff members to perform effectively.
- An ability to provide flexible and client centred solutions to problems of behaviour. Also, the ability to embed psychologically informed methods of work within an accommodation setting.
- A demonstrably high level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
- Specific skills and expertise support one of the SHP service groups - Adult Multiple Disadvantage and Mental Health Accommodation Services, Young People’s Services or Floating Support Services.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 21st July at Midnight
Interview Date: Wednesday 31st July, Thursday 1st August, Friday 2nd August
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an Employment Coach with our Employcare Project you will be supporting unpaid carers living in Manchester; providing support and coaching in order for them to re-enter paid employment or voluntary roles. The successful candidates will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.
This role is subject to a Basic DBS check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
We are recruiting for 1 full-time equivalent role, but are open to a mixture of part time hours, so please put in your application how many hours you are interested in.
In your application, please outline how you meet the ‘Essential Criteria’ for this role. This is outlined in the ‘Person Specification’. If you don’t meet all the criteria, don’t worry, we still welcome your application and you can always get in touch with us for a formal chat if you have any questions.‘Desirable criteria’ are things that would help you in this role but are not essential. If you don’t meet these criteria, please still apply. You can use examples from your personal life as well as your professional experiences when completing the application.
Applications for this role close at 5pm on Tuesday 23rd July, with interviews scheduled for the W/C 29th July. However, we will review shortlist applications as they are sent in and so we may close this vacancy early if successful candidates are appointed, so please apply as soon as possible.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
The Programme Officer is responsible for leading and managing BelEve’s youth development programmes, activities, and services. The ideal candidate will be passionate about youth empowerment.
Reporting to the Programme Director, this role will support the strategic planning, programme development, staff supervision, community engagement, and advocacy to ensure the successful implementation and impact of BelEve youth-focused initiatives.
You will need to be a strong team player with a genuine passion for social mobility and dedication. You will have the ability to work independently with high levels of self-motivation alongside the skills to problem-solve and make decisions to deliver all aspects of a programme end to end, from design to reporting and evaluation.
You will lead a team of facilitators, ensuring the quality and effectiveness of our youth programmes while embodying the values and mission of our charity.
The duties listed below all feed into a business development objective to reach more schools & participants, attract new funders, build brand equity, grow a portfolio of current offerings to reach both financial and impact goals detailed in the 5-year strategy and beyond.
This challenging but rewarding role has great opportunities to make a difference and develop personally and professionally.
This role will be based in London and may require attendance at training events and meetings in the evening.
Your responsibilities will include:
1. Programme Leadership
Lead the development, implementation, and evaluation of BelEve programmes.
2. Facilitation
Assist in leading various programmes, workshops, or activities designed for the young people in our community. These could include educational sessions, recreational activities, skill-building workshops, or support groups.
3. Strategic Planning
Responsible for the delivery of long-term strategic plans and goals for youth development initiatives in alignment with BelEve’s objectives.
4. Staff Supervision
Provide leadership, supervision, and support to a team of youth facilitators, and volunteers. Delegate tasks set performance expectations, and conduct regular supervision to ensure staff effectiveness and professional growth.
5. Community Engagement
Build and maintain relationships with our community organisations, schools, government agencies, and other stakeholders to enhance collaboration and resource-sharing for youth development efforts.
6. Advocacy and Outreach
Advocate for the rights and interests of young people at the local, regional, and national levels. Raise awareness about issues affecting youth and mobilise support for positive change through advocacy campaigns, media outreach, and community organising efforts.
7. Evaluation and Assessment (Quality assurance)
Support the Programme Director in implementing methods for assessing the effectiveness and impact of youth programmes, including collecting data, measuring outcomes, and reporting findings to stakeholders.
8. Training and Capacity Building
Provide training, workshops, and professional development opportunities for staff members, volunteers, and community partners to enhance their skills and knowledge.
9. Risk Assessment
Identify and mitigate risks related to BelEve programme implementation, participant safety, and organisational liability. Develop and enforce policies and procedures to ensure the well-being and security of youth participants and staff.
10. Collaboration and Networking
Collaborate with colleagues across BelEve to integrate youth development efforts into the organisation's overall mission and strategic priorities of the organisation. Participate in professional networks and forums to stay informed about emerging trends and best practices in youth development.
BelEve is a girl-focused charity with a mission to empower girls to become leaders of their world.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building impactful relationships? Do you want to help shape a growing community of leaders focused on solving problems of poverty in the United Kingdom?
In the Community Manager role, you will focus on building offerings and opportunities that support our UK Fellows to accelerate and sustain their impact. Your day-to-day work will range from listening and talking with Fellows to delivery of events and initiatives. The role is full of autonomy and creativity, and we are looking for a self-starter who has experience building communities and delivering impactful communications.
You will report to the UK Programme Director and work closely with the UK Programme Manager and Acumen Academy's global community & marketing teams.
Your key responsibilities will be:
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Build & manage relationships with UK Fellows to understand their needs and inform our support strategy
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Design & deliver engagement and communications initiatives e.g. Fellows newsletters, regular and tailored touch-points
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Understand & facilitate value-add connections and opportunities e.g. connections to mentors, experts, funders
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Design & deliver community initiatives that extend connection, knowledge and skills e.g. running in-person events, online workshops
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Design & deliver engaging communication campaigns that amplify and elevate the impact of Fellows e.g. writing case studies, blog posts, social media, public newsletters
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Track & evaluate the engagement and effectiveness of support initiatives e.g. feedback loops, data collection, impact reporting
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Build & manage partnerships with external partners e.g. event partners, media outlets
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Work in partnership with Acumen Academy’s global community and marketing teams to extend global opportunities, share learning and create consistent messaging
Qualifications and skills:
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You have a strong track record of delivering community initiatives that engage and bring value to an audience e.g. in-person events, online workshops, mentorship programmes
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You are a strong written communicator who takes pride in creating content that tells an impactful story - and can point to a portfolio of newsletters, blog posts, and case studies
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You are always using data to learn and refine, and people often tell you that you have a strong eye for detail
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You are a highly organised self-starter who turns ideas into action with an ability to manage competing priorities across a range of different tasks
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You have a strong track record of building relationships with a diverse range of internal and external stakeholders - such as charity and social enterprise CEOs, global colleagues, corporate partners
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You are committed to changing the way the UK tackles poverty, and aspire to live by our values: generosity & accountability, humility & audacity, listening & leadership, integrity & respect
Other nice to haves (not required):
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You have experience designing and executing public events online and in-person
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You are confident with Canva or using portions of the Adobe Creative Cloud (Photoshop, Illustrator)
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You are confident using online communication tools, such as Hubspot, to manage social media
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You are confident using digital tools to create surveys, conduct analysis & synthesise information
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You have an understanding of the UK social sector built from first-hand experience supporting social leaders
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You have a background working in a fast-paced environment with purpose-driven organisations
About UK Acumen Academy
UK Acumen Academy is a regional partner of Acumen Academy, the world's school for social change. At Acumen Academy, entrepreneurs learn the hard skills required to build scalable solutions to poverty and hone the harder skills of moral leadership to reimagine and build a better world. Acumen Academy has over 600,000 online course-takers and a global community of over 1,600 Fellows who are leading solutions that redefine the future of food, education, healthcare, workforce development, and more.
UK Acumen Academy exists to identify extraordinary leaders committed to solving problems of poverty in the United Kingdom, and equip them with the knowledge, skills, and community needed to deepen their impact. In 2020 we launched the UK Acumen Fellowship - a reflective, cohort based leadership programme. On completing the programme, Fellows join “The Foundry”, a diverse community working across sectors and geographies to build a world based on dignity. As part of their lifelong accompaniment, they gain access to capital, coaching, and on their journey to creating social change.
Today we have 65 UK Fellows, who are Founders, CEOs and senior leaders building innovative solutions that have impacted over 1.4 million lives. We are a small organisation with big ambitions to scale the impact of this remarkable community, offering the right candidate a great opportunity for personal and professional growth.
Employee Benefits at UK Acumen Academy
We care about our people and giving them the things they need to succeed, and we are passionate about UK Acumen Academy being a great place to work. Wherever possible we aim to give each person responsibility to choose when and where they work, and to find the right balance between team-based and home working. We have shared office space in Somerset House, and for those working at home we’ll provide you with a laptop and an allowance to get yourself set up. Our pro-rata benefits include:
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Flexible working
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33 fully flexible holiday days (including the 8 UK bank holidays)
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£600 annual budget for learning and development
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Access to all Acumen Academy’s online courses free of charge
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Monthly in-person team days
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Monthly working-from-home allowance
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Enhanced maternity and paternity leave
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3% employer pension contribution
How to apply
Please note we are only able to accept applications from candidates who have the right to work in the UK.
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Stage 1: Submit your online application (tell us what you can do)
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Stage 2: Invited to a video interview with UK Programme Manager, with a a short case-study exercise to complete ahead of the interview (show us what you can do)
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Stage 3: Invited to an interview with the Acumen Academy team
We are committed to building a community that represents the remarkable diversity of the UK. We know that means we have to make an intentional effort to understand and accommodate people’s different needs. If you’ve read this far, and you like the sound of the job, but you would need adjustments to be made to support you to apply, interview or join the team – please get in touch with us.
If you apply, we will process your personal data for recruitment purposes only and in accordance with our Privacy Policy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Official Job Title: Early Literacy Interventionist
Are you looking for a new challenge? Are you keen to work with children to support and develop their phonics and reading skills?
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive. We work to ensure that all children have 1:1 reading support at the time they need it most.
Our Early Literacy Intervention (ELI) programme (based on a model that serves 20,000 children successfully in the USA) provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Literacy Interventionist works individually with target children.
We are seeking a part-time Early Literacy Interventionist (ELI), based at Galleywall Primary School in Southwark, South London. This ELI role, reporting to the Schools Development Manager, is a great opportunity for someone who wants to develop and grow their knowledge of phonics and/or their teaching skill set. It is ideal for someone with previous school experience who is looking for a new and exciting challenge.
For your caseload of target children, you will conduct an initial baseline assessment and then deliver differentiated, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach. Although you are employed by Chapter One, you will work closely with the school team to understand the progression of the school’s phonics teaching; establish tailored plans for each child and feedback on pupil progress. Using your knowledge and insight, you will also collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One.
Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are from Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Please apply via Charity Jobs by sending a CV and covering letter (of no more than one page) outlining why you’re the right person for this role and how you meet the Required skills & experience section of the job description.
Closing date for applications: Sunday 14th April at 11.59pm
Interview date: w/c 14th April
The client requests no contact from agencies or media sales.
We’re looking for a motivated individual with an eye for detail and accuracy to join our growing team at Basis Yorkshire as Financial Admin Assistant. Basis are a unique and vibrant small charity working with women who sex work and women young people being sexually exploited. We need a new member of staff to support us processing regular financial transactions of the charity and supporting the Finance Manager to ensure the organisation is able to monitor its financial risk and compliant with financial procedures in close collaboration and supervision by the Finance Manager.
- Produce and send invoices for payments owed and monitoring of payments
- Reconcile income from bank statements with invoices (credit control)
- Log incoming invoices and other expenditure onto accounting system
- Monitor credit card expenditure including matching up with invoices
- Responsibility for petty cash float and input into the Fin. Administration system
- Support the completion of funding reports and preparation of budgets for funding proposals
- Supporting the wider finance and admin team incl dealing with general enquiries
The client requests no contact from agencies or media sales.
Premier League Stadium Fund Technical Manager (Midlands and East of England)
£37,000 - £45,000 per annum (dependent on relevant experience and skills) plus generous benefits
The role will be home-based, but geographically will be required to cover clubs and leagues based in the Midlands and the East of England.
Regular travel to clubs’ stadiums will be required, as well as occasional travel to our office at Wembley Stadium in London.
We currently have a vacancy in the Premier League Stadium Fund for a Technical Manager to support the Stadium Accreditation Programme and to support the assessment of applications to the Premier League Stadium Fund.
About the Premier League Stadium Fund
The Premier League Stadium Fund is fully funded by the Premier League and is delivered and administered by the Football Foundation. It provides financial support to clubs throughout the football pyramid. As well as continuing to fund ground-grading requirements, the Premier League Stadium Fund includes a Club Development Fund to help clubs grow and enhance sustainability.
The Premier League Stadium Fund awards capital grants to clubs to support improvement of their stadium facilities for players, supporters and officials. Funding is available to clubs who play in Steps 1 to 6 of the National League System, Tiers 1 to 4 of the Women’s Football Pyramid and clubs promoted into the English Football League.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place.
The role
Working as part of a team of Technical Managers, you will support our Stadium Accreditation Programme and will lead on the technical/construction aspects of Premier League Stadium Fund grant projects.
Stadium Accreditation
You will support the Stadium Accreditation Programme by helping establish new ways of working following the initial assessment of approximately 1,000 stadiums across England and Wales. You will have responsibility for a set of leagues and clubs across the Midlands and the East of England and you will work with them to ensure their compliance while also delivering against the objectives outlined within the new Premier League Stadium Fund Facilities Strategy.
Grant Management
You will also be responsible for the scrutiny of the technical and construction aspects of Premier League Stadium Fund grant applications and ensuring the successful completion of new and improved stadium facilities. As part of this process, you will provide professional advice and guidance to applicants to assist with the development of capital projects, within the National League System (NLS) and Women’s Football Pyramid (WFP).
You will work with clubs to ensure that solutions can be found to address the findings of the Stadium Accreditation Programme, and will then carry out a technical assessment of any grant applications made by those clubs. Following the allocation of any funding, you will help to oversee the construction process to ensure that the build is completed to programme.
What are we looking for?
You’ll need a construction-related degree or professional qualification (for example RICS, CIOB, RIBA or equivalent), or the equivalent experience in a construction management or technical role. You’ll have expertise in construction processes, and experience of delivering facilities from inception to completion. Experience in sports facility construction is desirable but not essential.
You must also have great people skills and the ability to inspire and engage people at all levels, from clients and suppliers to volunteers, whilst also being confident in dealing with conflict and challenging situations. You’ll have strong organisational skills and a keen attention to detail with the ability to analyse complex situations and make tough decisions. You’ll be flexible and open to new ways of doing things, including new technologies, so that the Premier League Stadium Fund and the Stadium Accreditation programme continue to improve.
Most of all we want someone who reflects who we are as an organisation. We refer to our values as our four corners:
- Fair Players – open and inclusive in our approach
- Star Performers – trusted to deliver
- United Team Player – collaborative and easy to work with
- Passionate Supporters – flexible and willing
(Please note you must hold a current and valid driving licence, have access to a vehicle that complies with road traffic law, is in a safe and roadworthy condition, and is fit for purpose.)
For more details about the role and full person specification, please download the recruitment pack.
What can we offer you?
The salary band for this role is £37,000 - £45,000 per annum, dependent on relevant skills and experience.
You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please email us.
How do I apply?
To apply, please click the button below to email the following to us:
- CV
- Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is 23:59 on Sunday 21 July2024.
Interviews are currently scheduled for 29 and 30 July 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
Salary: circa £50,000k pa plus benefits
Hours: 37.5
An exciting opportunity for a skilled and experienced HR professional to join our dynamic, growing mental health charity as Head of People and Culture.
Think Ahead supports people living with mental health problems by supporting a strong and thriving mental health workforce. We are experts in recruitment, professional training and leadership development for mental health practitioners in the NHS and local communities, ensuring the right people can deliver the right support at the right time.
Our flagship programme has recruited and trained 1000 mental health social workers, and we are extending our reach to ensure that we can support NHS and other employers to recruit and retain key people right across the mental health workforce.
We are now looking for a motivated, ambitious leader to support our dedicated Senior Leadership Team at an important time in our organisational development. You will already have experience in HR management roles, and you are likely to be qualified to CIPD Level 7 or to be working towards it.
You will contribute to the development and implementation of strategic HR initiatives that support Think Ahead’s business objectives and growth plans whilst creating positive sustainable change; and you will have day to day responsibility for the full range of HR functions across our dispersed in-house staff team.
Our vision and inclusive values are at the heart of everything that we do. You will play a key part in promoting Think Ahead’s values, ensuring employees have the means to contribute and that their voices are heard.
You will lead and champion diversity, inclusion, equality and wellbeing throughout the organisation to encourage employee engagement and maximise the positive impact of an anti-discriminatory culture.
And you will create and embed a culture of continuous learning that is committed to supporting employees to achieve high quality performance.
We work flexibly from high quality offices in Central London (Chancery Lane/Farringdon area) and expect people to come into the office at least one or two days per week.
We are open to conversation about flexible working options, including part-time hours.
We have excellent employee benefits, including 28 days annual leave (plus bank holidays), office closure over Christmas, flexible working around our core hours of 10am to 4pm, a matched pension scheme with up 7% employer contributions, an employee assistance programme, a cycle to work scheme, a secure cycle store in the building, a volunteer support scheme, and training and personal development opportunities for all our staff.
If this sounds like the just the opportunity and challenge you’ve been looking for to complement your skills and experience, we will look forward to hearing from you.
REF-215 156
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Are you the Youth Project Manager we’re looking for?
Let’s start with the expected bits of the role profile, just so we all know the basics
Reporting to: CEO
Responsible for: Development and Delivery of youth work provision
Location: Cumbria wide (and WFH, ARC HQ, Flexible)
Salary: £36,000.00
Why do we need this role?
Anti Racist Cumbria exists to make Cumbria an anti-racist county. That’s our aim. If we’re serious about doing that we need everyone (or more people than not) to want that too, and to work with us to make that happen. And yes, that means we need the young people who live here to be a part of that too.
Your job isn’t to run the projects, although there might be some of that at the the start whilst you get things moving (there’s more about that below), your job is to manage them via actions like:
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setting them up
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scoping the costings to enable them to happen
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working out where the money for this will come from
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figuring out what the team to run them needs to look like
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recruiting the young people to be part of them
You’re not a youth worker, you’re a manager of projects that are driven by youth workers and led by young people.
Main duties and responsibilities
Your job will be to build and coordinate projects that the young people want to do in creative ways, and to ensure that the projects meet our aim of becoming an anti-racist county. There is a current team of part time, self employed youth workers who do not work set hours or set days, so a big part of your job will be to work out what you need in terms of people and resources for projects, then work to deliver on that. The projects that you’re overseeing are with, and for, young people, so sessions will naturally take place during evenings, possibly at weekends, during school holidays and sometimes overnight (residentials) in a variety of settings. So you will need to be prepared for varied and often unsociable hours when projects are forming and during their life spans.
It’s also important to understand that although this is a project management role, initially as you start out, it will inevitably involve meeting and engaging with lots of young people. As projects begin to be created you’ll therefore need to be a key part of the delivery team and working directly with the young people. That means you will be delivering for a while as you get things off the ground, but longer term we envision you stepping back from direct delivery once things are up and running smoothly. So if working directly with young people is NOT your thing, even for a short period of time, this isn’t the role for you. Equally if working directly with young people and ONLY working directly with young people is your bag, again this job isn’t for you.
You will need:
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the ability to manage a team of youth workers and build a foundation based on what good teamwork looks like. You will need to figure out who your team are, what skills they have or don’t have and what they will and can do: whilst assessing what else you might need in terms of support to develop your projects, including further recruitment of staff and volunteers
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to be able to work evenings, weekends and during school holidays yourself and take part in residentials too
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to get to know the young people who are already involved in ARC youth projects (we have Young Black ARCtivists/TikTok project running at the moment and our Living Whilst Black Youth project is currently on hold but we’d like to see that reinstated in whatever way they young people would like). You’ll find out more about them and develop a relationship with them, as well as strengthening their relationships with the existing youth work team
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to spend a good amount of your time scoping, exploring and investigating to begin to find out what’s already out there, who is doing what, where and how, and to form new relationships across broad spectrums of Cumbria’s young people
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to support a programme of projects, ensuring anti-racism is embedded throughout, but at the same time remembering that projects need to engage and meet young people where they are at - with an asset-based approach that puts them at the centre of the work, not a ‘this is what we’re doing’ one. Your
job is to ensure you and your team amplify their voices, voices which often go unheard or un-listened to, it’s not be their voice per se
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to recognise that it's also important to ensure that whilst the ARC youth programme places young people first, there is no adultification here, projects are youth led, informative, challenging…and fun.
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to bear in mind that all of this is going to take money, so you will need to apply for small funding pots (and manage the budgets for these yourself) and with the support of the CEO, apply for larger funding pots which you will manage along with the Digital and Ops Manager
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to recognise that your team will look to you for safeguarding and welfare of children responsibilities, so you will need to know what your duties are, stay up to date yourself and ensure you keep your youth work team up to date too. You’ll also need to think about how you deal with issues that might arise during projects and sessions delivering on projects
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to monitor, record and evaluate work and provide reports and information as required in order to ensure a consistently high quality provision and demonstrate the impact of the projects you are managing.
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to be aware of and adhere to Anti Racist Cumbria policies and procedures, in particular Safeguarding and racial trauma awareness.
That’s a lot to do isn’t it? And it isn’t an exhaustive list, so we want to manage your expectations from the start - it’s a big job! Check the person specification below to see if you have the managerial skills needed for this job.
Person Specification
You will need to be extremely passionate about anti-racism; we are under no illusions that engaging in anti-racist practice exposes activists (and you will need to be an activist) to an increasingly profound awareness of white supremacy, structural racism and other intersecting structured systems of inequity (i.e. sexism, homophobia, transphobia, ableism). As such you’ll need to evidence and demonstrate your own anti-racist journey.
Passion about this work isn’t enough on its own; you need to believe in young people and what they bring to the party, and you need to be creative and high achieving (but not necessarily in a qualifications way). To be our Youth Project Manager you should be knowledgeable and have the following qualities, skills and experience:
Knowledge
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Understanding of national and local anti-racist groups and other initiatives
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Demonstrable knowledge of Health and Safety and Safeguarding best practice and how these relate to young people and staff within ARC
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Knowledge of factors affecting lives of young people
Qualities
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A strong and passionate commitment to anti-racism.
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Strong commitment to young people and ability to engage and build positive and professional relationships with all kinds of young people - (just because you are not always directly working with young people doesn’t mean you don’t engage with them, and that engagement needs to be a positive experience for all)
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Strong commitment to an asset based approach and have the creative drive to bring your team (and in turn young people) with you and with us
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Patience, flexibility, resilience and an ability to be resourced both emotionally and physically to do this work (with ARC’s regular wellbeing support topping this up)
Skills
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Strong project management skills
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Along with the knowledge of factors affecting lives of young people (under Knowledge above) in our communities, the ability to provide reliable support to them and your team in times of stress
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Ability to design and implement high quality projects with your youth work team and young people
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Strong planning skills which enable you to plan and prioritise competing tasks, work at a fast pace, support multiple projects simultaneously and set realistic targets
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Ability to communicate confidently with a wide range of people and organisations using platforms that work for your audience
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Ability to identify and challenge racism and other intersectional and discriminatory behaviors, taking appropriate action as necessary.
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Ability to monitor, evaluate and report using a wide range of information and research to inform and measure your understanding and outcomes
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Ability to coach or mentor others and bring out the best in them
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Strong IT skills (emails, googledrive, sheets, docs), smart phone camera and basic pic editing
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Ability to keep accurate, confidential and up-to-date work records, in line with our policies and procedures
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Ability to work independently to deliver projects and specific pieces of work
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Ability to work as part of a team
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Ability to listen and to understand (even if you don’t agree with) the perspective and views of others
Experience of
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Working with Black and Brown global majority communities
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Anti-racist initiatives
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Managing team or staff members
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Project management
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Working with young people both in groups and individually.
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Liaising with collaborative partners to deliver quality work.
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Experience of working effectively with a wide range of stakeholders, both locally, countywide and nationally
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Supporting young people who are disaffected, underachieving and/or have social/emotional barriers to participation.
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Working with volunteers and community partners
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Face to face grass roots delivery
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Residential work
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Project Budget management
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Funding applications (whether small or large)
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Promoting, reaching and engaging with young people through avenues such as social media
General
We do need you to have an enhanced CRB certificate which is in accordance with our Child Protection and Safeguarding procedures, but if you haven’t got one and you get the job, we will organise this. We’re just letting you know you can’t do the job without one.
Driving license and access to a car would be a big bonus- Cumbria is a big place! But we understand that not everyone drives so this is not a dealbreaker.
And finally…you will be working in a Black led organisation and we want to see more Black people, Brown people and people from under-represented groups in our growing and positive team. Anyone who joins ARC will be supported in an anti-racist environment with a fantastic network of volunteers and a Board of Trustees from a wide range of backgrounds; age, economic, gender, sexuality, ethnicity, heritage and cultures.
Benefits and Entitlements
This is a full-time permanent role (subject always to funding) - £36,000.00 (gross) per annum.
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Hybrid office/home working/ flexible working environment.
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36 days annual leave including Bank Holidays.
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Statutory sick pay.
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Employers pension scheme contributions.
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Regular well-being and wellness support.
How to apply
Please submit a statement, maximum of two sides of A4 pages, detailing your project management experience and why you meet the skills and qualities needed and the experience required for this role. Please also send your CV to demonstrate your previous work roles that evidence the skills, qualities and experience you have outlined.
Send both documents to us via email and please remember to let us know where you saw this post advertised
If you would prefer to give your statement in another format, please contact us to discuss.
Closing date
6.00pm 19th July
Process
1. Pre-interview
After sifting, those we are considering taking forward for interview will be invited to a brief chat over zoom on the 26th July about what we are looking for so we can all be really sure we are on the same page. If that goes well we will invite you to the interview stage
2. Interviews
Will take place on Monday 5th Aug at our HQ in Ambleside and will involve an interview panel and a task which you will be left alone to complete and then asked questions on. More details will be provided if you are invited to interview.
Please ensure you are available for the interview date if you decide to apply for this post as we are unable to change the date to accommodate external factors. We will inform you if you are called for an interview no later than 5pm on Monday 22nd July and standard rate/class travel expenses will be reimbursed.
Please submit a statement, maximum of two sides of A4 pages, detailing your project management experience and why you meet the skills and qualities needed and the experience required for this role. Please also send your CV to demonstrate your previous work roles that evidence the skills, qualities and experience you have outlined.
If you would prefer to give your statement in another format, please contact us to discuss.
Closing date
6.00pm 19th July
1st interview date: zoom on the 26th July, 2nd interview date Monday 5th Aug in Ambleside
Tackling and ending racism through action and education to create a forward-thinking and actively anti-racist Cumbria
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The client requests no contact from agencies or media sales.
We Are Survivors are looking for a Service Manager to come and join its Community Services Team to cover Maternity Leave.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for a special member of staff to help us achieve this, on a temporary basis to cover Maternity Leave.
You will help us to provide key services across Greater Manchester. The Community Team is made of therapists and Community Development Workers to support men and boys to access the services they need.
Role Purpose To manage specific services and teams, ensuring the provision of quality assured support services to male survivors and their loved ones. This role will be up to 12 months providing Maternity Cover to the existing Service Manager.
Main Duties and Responsibilities
• To manage the operational and clinical duty of care for support services
• To maintain the safe and inclusive provision of spaces for all clients
• To provide Line Management, guidance and professional and pastoral support to all client facing services staff and volunteers
• To effectively lead and successfully manage the provision of client services, as designed, and governed by the organisation, including ensuring KPIs are met, and data handling and reporting is accurate.
• To ensure that all services managed, effectively recorded, and identify threats and trends that will result in responding effectively to meet client’s needs.
• To maintain and deliver relevant services to a small caseload of clients.
• Manage and deliver specific projects as directed and agreed by the Executive Team.
• To support the further development of the services that meet client’s needs.
In return for your time, experience, and commitment to the organisation, you will receive.
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
The client requests no contact from agencies or media sales.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.
Family Action are delighted to offer this opportunity within the Sheffield Neurodiverse Family Support Service (previously Sheffield ADHD Project).
This is an exciting time to join Family Action to help shape services via a newly created role. The post seeks to find innovative ways of supporting parents/carers and professionals faced with the day-to-day challenges of supporting children and young people with neurodiversity in Sheffield.
Your impact
This is an opportunity for the right person to make a real difference in the lives of children and young people and their families. The details of the role will be shaped by the post holder in collaboration with parents/carers and other stakeholders and will vary according to the needs of the local area.
Your responsibilities will include:
- Working directly with parents/carers to help shape service- coproduction
- Leading on the recruitment and training of parent/carer volunteers
- Leading the organisation of drop-in sessions for early support
- Leading on marketing and communication through webpage development, marketing materials and social media, ensuring information is coproduced and meets the needs of families/professionals in Sheffield.
Your skills
You will hold a recognised professional qualification (degree or NVQ 4) in social work or social care, health or education. We are particularly interested to hear from applicants who have lived experience of SEND and/or experience of working with families with SEND in an educational environment, local authority, voluntary organisation.
An ability to work collaboratively with families in an inclusive way is essential to this post.
This is an opportunity for the right person to make a real difference by providing the families of Sheffield with advice, support and information to help them to achieve positive outcomes.
What will we offer you?
You will join a positive team passionate about delivering high quality innovative services
with a strong commitment to continuous learning and development. You will be supported to develop your knowledge and skills with the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core. You will be offered regular individual supervision and trauma informed group consultation together with your team. Family Action offers a generous pension scheme and leave entitlements.
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.
It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.
We are looking for a Communications Engagement Coordinator.
We are looking for someone to coordinate a training and development programme for students who want to build their skills in marketing and communication through a range of practical, hands-on, opportunities alongside structured training and skills development sessions - enabling the Union to significantly expand its communications and marketing work through students. The Communications Engagement Coordinator will also provide additional support to the Students’ Union UCL marketing and communications team with content creation, social media management, writing and editing, and newsletter and website content management.
The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Finance Manager to support 2 organisations (Basis Yorkshire and Women’s Counselling and Therapy) at management level to work with the CEOs and senior management teams to ensure that their goals are achieved through effective finance practices. The role will lead on financial management and direction of the organisational budgets, ensuring contract requirements for finance and performance reports are met, whilst ensuring regular updates are provided to effectively manage project budgets and expenses and offer insights into financial risks for the organisations while setting out key procedures to mitigate these and ensuring controls are set and adhered to. The role will support the CEOs and Boards of Trustees in providing robust financial management systems and playing a key role in the fundraising strategy (alongside the CEOs, Business Development Manager, and other relevant roles). The role will be integral to the annual audit process and feed into the organisations’ strategic vision.
The client requests no contact from agencies or media sales.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.