Membership Support Officer Jobs

Are you a senior level fundraising professional seeking a new challenge? If so, we would like to hear from you.

We are seeking to appoint an experienced and dynamic Head of Fundraising & Communications who will join our senior leadership team and will have overall accountability for Trust’s fundraising, marketing and communications strategies.  

You will need to be a skilled and strategic leader with strong interpersonal and management skills and a proven track record in senior level fundraising. You will also have experience in communications and promoting the brand of an organisation.

Reporting directly to the Chief Executive Officer, this pivotal role will work closely with the wider senior management team (SMT) and inspire and lead the Trust’s fundraising, marketing and communications team.

MAIN DUTIES AND RESPONSIBILITIES

 This role’s primary responsibilities will be as follows:

Strategic Development and Implementation

 · Provide leadership, strategy and direction for the Trust’s fundraising, marketing and communications team comprising 15 in the UK and 3 in Nepal.

· Be part of the Senior Management Team (SMT), contributing to the Trust’s wider vision and strategic direction as well as provide updates and reports for the SMT and Trustees.

· As the organisational expert on fundraising, work closely with the Trust CEO and SMT to ensure that fundraising and marketing respond to and reflect the vision and agreed priorities of the Trust.

Fundraising

· Implement the Trust’s five-year fundraising strategy (income c.£14m pa), and be accountable for the delivery of operational plans, defining targets and identifying new sources of income.

· Develop and implement fundraising policies and procedures ensuring all fundraising remains safe and legal.

· Create a donor-centric culture within the Trust, implementing an accurate and robust system to deliver effective supporter journeys across all disciplines – individual giving, major donor, legacy, trust and corporate, and community fundraising.

· Keep abreast of current fundraising trends and standards as well as historic analysis of our own activities to optimise all fundraising approaches.

 Communications and Marketing

 · Lead the development of the Trust’s marketing and communications strategy and annual marketing programme, reviewing them to achieve the Trust’s aims and objectives.

· Develop and oversee the Trust’s social media strategy, both as a communication and a marketing tool.

· Oversee the Trust’s website, ensuring accessible content, a strong visitor experience and increasing donations via the site.

· Oversee the flow of project and general information between Nepal and the UK enabling effective proposals and reports.

Budgeting and Reporting

· Manage the annual fundraising, marketing and communications budgets.

· Work closely with the Head of Finance and the Finance team in Nepal to agree the details and split of unrestricted and restricted projects to be funded each year.

Leadership and Line Management

· Provide strategic direction to all areas of fundraising, marketing and communications, nurturing team members to develop their knowledge and expertise, and maintaining a passionate and engaged group of staff committed to delivering excellence for the Trust.

·Coach, inspire and motivate direct reports and other members of the team as well as providing guidance and direction to deliver their objectives and develop their skills and expertise in their roles.

KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES

Applicants for this position should be able to satisfy the following criteria:

Experience

 Essential:

· Senior level successful track record in a charity fundraising environment

· Developing and implementing strategies and operational plans successfully for fundraising, marketing and communications

· Setting, managing, and reporting on six figure+ budgets

· Experience of leading and managing a successful team

· Experience of brand development and management

· Demonstrable experience of shaping organisational objectives

· Educated to degree or relevant experience

Desirable:

· Project management qualification or relevant experience

· Experience of working in the NFP sector, ideally within humanitarian/development or military causes

· Experience of using CRMs

Skills/competencies

  Essential:

· Excellent written and verbal communication skills and attention to detail

· Extensive IT skills, including MS Office

· Confident utilising the Adobe Creative suite

· Budget management, financially literate

Desirable:

· Strong proof-reading skills

· Membership of a relevant professional body

Knowledge

Essential:

· Knowledge of legislation, regulations and best practice in fundraising and marketing

· Fundraising, marketing and communication fundamentals

· PR techniques and digital marketing (inc. PPC & AdWords)

· Branding/style trends and standards

· Fundraising and social media landscape

· An appreciation of strategic issues – and how marketing can inform them

· Using analytics and consumer behaviour to shape activities

Personal attributes

 Essential:

· Strong interpersonal and people management skills

· Ability to influence and persuade a diverse range of stakeholders

· Ability to multi-task, prioritise and solve workloads on own initiative

· Strong communication and negotiation skills

· Creative thinker, enthusiastic and flexible

· Approachable demeanour

· Willingness and ability to work additional hours as required at events and business meetings (for which TOIL is offered)

· Empathy with The Gurkha Welfare Trust cause

Desirable:

· Interest in social causes

· Interest in Nepal/military

We are looking to recruit a coordinated, efficient, and enthusiastic Administrator to join us at the Royal College of Radiologists (RCR) as our CRM Team Administrator. The RCR is undergoing a big system change and the CRM Team Administrator will help support the project by providing excellent administrative, engagement and testing support to the Digital Products Owner for the new CRM system as it develops.

The successful candidate will be joining our high performing CRM team and have responsibility for the day-to-day operational management of administrative processes. You will also provide an enthusiastic customer service. As a confident and coherent communicator, you will act as an internal liaison and support to staff as the CRM develops, coordinate enquiries and feedback in an efficient and timely way.

As the CRM Team Administrator you’ll play a pivotal role in helping us maintain and enhance our customer relationships and ensure that the team operates smoothly and efficiently.

What you’ll do:

• Coordinate enquiries from users/staff for the CRM product throughout development and delivery.
• Support the documentation of processes and mapping exercises for the CRM project and any other administrative support associated with the project.
• Arrange and manage project meetings.
• Coordinate ongoing training and induction of new staff to business systems (CRM) as they are implemented.
• Support the development of tools and training materials across services.
• Help to monitor any shared inboxes and the CRM helpdesk, ensuring enquiries are directed to the relevant team member.

What you’ll need:

• Experience of team or project administration.
• Experience of working with a project team.
• Effective interpersonal skills and customer service.
• Strong communication skills.
• Proficient user of Microsoft packages. 
• Excellent organisation skills

If you are looking for an impactful role in a medical charity with a great cause and ambitious goals, then please find out more about the role, the RCR and instructions on how to apply in our CRM Team Administrator candidate pack. 
 

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Lottery Development Officer

£30,195.77 pro rata

Hybrid working  
37.5 hour per week (part-time hours 30+ would be considered)

About us:  

At Bluebell Wood Children’s Hospice we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £6.5m to keep our doors open and only around 16% of our income comes from statutory funding? The rest has to be raised through fundraising activity. 

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role:

An exciting opportunity has arisen within the Income Generation team at Bluebell Wood and we are now on the lookout for a dynamic and driven individual to develop and manage the organisation prize-led fundraising income streams.

Bluebell Wood’s weekly lottery and seasonal raffles are crucial for our care funds. Using your strategic thinking and commercial experience, you will oversee prize-led development and operations, ensuring targeted income levels are achieved in line with relevant governance.

The successful candidate will work alongside the Individual Giving Manager to implement strategies to ensure participation grows year on year in alignment with the business plan, whilst also working to both maximize the net contribution of all Bluebell Wood gambling products and to develop new products with this donor audience in mind.

The requirements:

Our direction of travel is to always be creative and ambitious in our growth, therefore we are looking for somebody who is driven to continually improve and develop our income generation opportunities. 

To fulfil this role effectively you will be target-drive, have experience managing budgets and will develop and implement thought provoking campaigns to engage both current and new supporters to maximise income.

You’ll also have a solid understanding of relevant regulations and codes of conduct, be proficient in data management, and ensure compliance with the Gambling Act 2005

At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together. 

How to apply: 

For informal enquiries please contact Kelly Gerrard. 

Download the job description and person specification here. 

Download your application form from our website jobs page. 

Closing date: 14th August 2024

Database Officer

We are seeking an experienced, confident, and proactive Database Officer to join a growing team as our charity expands. Are you an advanced user of a database or CRM and have strong Microsoft skills?

Join Our Team!

We are looking for someone who wants to grow with the role and increase their skillset, has excellent attention to detail and is an analytical problem solver, who can communicate clearly, technical and complex issues to non-technical colleagues.

Salary: £28,000 - £32,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, at least once a month.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

About you

The role is suited to someone who:

• Is experienced in managing and manipulating data.
• Can demonstrate excellent customer service.
• Has great time management skills and can prioritise tasks.
• Has experience of running imports and exports into a database.
• Is a strategic thinker and a team player.
• Is a fantastic communicator, able to build and maintain effective relationships with our stakeholders.
• Is committed to learning and development

A full description of the role and responsibilities can be found within the job pack.

Benefits of working for Crohn’s & Colitis UK

If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email listed within the Recruitment Pack. 

Closing Date: Monday 12th August 9.00am

Please note: no applications will move forward within the recruiting process without a supporting statement. Applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Research Officer will join our Applied Research and Evaluation division to contribute to work and projects of the Child Outcomes Research Consortium (CORC). CORC brings together organisations and individuals committed to using and improving evidence to improve children and young people’s mental health and wellbeing. More information can be found on the CORC website.

The post-holder will be skilled in the R programming language in order to validate, clean, analyse and visualise data for reports. They will be involved in interviewing research participants, so the ability to build and maintain relationships with project participants is key. Experience of research design, ethics approval and data collection is essential.

The successful candidate will join a friendly, cross-disciplinary team in which staff are continually developing their quantitative and qualitative research skills. They will liaise directly with practitioners and partner organisations to discuss data, analysis and findings. They will also have the opportunity to contribute to reports and academic publications. Other training and personal development needs will be determined in collaboration with the post-holder, e.g. further training in the R programming language or qualitative research.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Monday 29 July 2024.

Notification of interview

Shortlisted applicants will be notified no later than Friday 2 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Tuesday 13 August and Thursday 22 August 2024.

How to apply

Please visit our careers website to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Join Our Team as an Employment and Skills Coach at SNG!

Are you passionate about making a difference in people's lives? Do you have a knack for delivering top-notch advice and support? SNG, a leading Housing Association, is seeking a dynamic and dedicated Employment and Skills Coach to join our innovative team covering Bournemouth, Christchurch, and Poole

Why You'll Love This Role:

Working on a new Green Skills Project that is funded by the HACT Green Skills Partnership. The aim of the project is to support customers into green employment opportunities in the BCP area. ​ 

• Impactful Work: Be at the forefront of creating and delivering life-changing employment and training services that meet the diverse needs of our community.
• Collaborative Environment: Work alongside passionate professionals, leveraging partnerships with local organisations to enhance support for our residents.
• Innovative Approach: Utilise a blend of digital, phone, and direct delivery methods to engage and support customers, helping them achieve their employment goals.
• Professional Growth: Access ongoing professional development opportunities to enhance your skills and advance your career.

This is a full time, fixed term role for 18 months, with a mix of working from home, office and out in the community. 

Key Responsibilities:

• Deliver high-quality advice and practical employment support to help customers access training, work placements, and sustainable employment opportunities.
• Lead and manage collaborative Employment and Training programs that maximise the service's reach and impact.
• Maintain high data quality standards and ensure compliance.
• Build positive relationships with customers, helping them plan and achieve their career aspirations through personalised action plans.
• Utilise internal and external partnerships to provide comprehensive support, including financial guidance and digital learning opportunities.

What we're looking for:

• Someone with a passion for green skills and be excited to support customers
• Proven experience in delivering professional advice, guidance, and employment support service, with good knowledge of the local labour market and green skills. 
• Exceptional communication skills and a passion for delivering outstanding customer service
• Strong ability to manage data quality and identify issues effectively.

Outstanding Benefits:

• £450 yearly flexible benefit pot 
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) 
• Chance to buy or sell holiday  
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Options for private medical insurance, dental insurance and critical illness cover 

A full UK driving licence and access to your own transport is essential as some travel throughout the region may be required. 

A basic DBS check will also be undertaken for the successful candidate.  

Interview Dates:

• Stage 1 – 8th August (Teams)
• Stage 2 – 22nd August (in-person)

Join Us and Make a Difference!

We require a HR Officer to lead in transactional HR processes to ensure compliance and smooth operation of activities such as recruitment and selection, supporting people processes, advising on our policies, recording and updating people records, liaising and coordinating meetings, reporting on performance and liaising with HR advisory services.

The postholder will carry out all essential administration for the HR & Business Support Manager in line with relevant regulations, standards and legislation and manage the process for HR functions such as safe recruitment, contracts of employment, probations, family leave, disciplinary and grievance issues, training and professional development.

You’ll be an excellent communicator, self-motivated, committed and reliable. You must be able to build effective working relationships with managers and staff, support absence management processes and assist with the preparation of payroll related checks.

We require the post holder to have the ability to work independently with strong time management, organisational and planning skills.  Proficient IT skills (Outlook, Word, Excel & PowerPoint) and experience of working with databases and online systems is essential. 

Two years' experience of HR or relevant function is essential and an appropriate professional qualification (or working towards this) such as CIPD level 3 is desirable. However, we will discuss experience and qualifications on a person-by-person basis if you are selected for an interview.

We offer excellent opportunities for personal and professional development. We also offer 26 days annual leave per year plus bank holidays, pension scheme, Employee Assistance Programme, training opportunities and with flexible working options available.

If this sounds like the next step you are looking for, we would love to hear from you!

Closing date: Monday, 29 July 2024

Interview: Friday, 2 August 2024. However, early applications are strongly encouraged as all applications will be reviewed as soon as they are received.

Caritas follow Safer Recruitment practices and this post is subject to a Basic Disclosure & Barring Service check.

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking a Chief Executive who can run an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 40 volunteers.

To be considered for this post you must have proven management experience, professionalism, the ability to implement projects and plans to achieve targets and results, excellent communication skills, and the energy and commitment necessary to lead a busy charity at a key time in its development.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

We are looking for the right person/s to take on this role and therefore would consider part-time and job share.

This post is subject to an Enhanced DBS (Disclosure & Barring Service) Check.

Closing date 18th August 2024

Are you passionate about leading a community organisation and driving sustainable, impactful change?

Can you inspire and manage a diverse team of staff and volunteers to achieve collective goals in a dynamic, inclusive environment?

Then we’re looking for you to lead Moseley Community Development Trust

Role Summary:

The Chief Executive Officer will lead Moseley Community Development Trust (CDT) into an exciting new phase as it develops and grows its asset base: two buildings, a committed core team, and wider community of active citizens and volunteers. They will develop a refreshed strategy for the charity focused on organisational sustainability, social impact, and climate resilience, and use their energy and profile to bring the wider communities around Moseley into that process.

The Chief Executive Officer will develop the organisation’s operating model to include its newest building ‘The Hive’: a flexible space which enables a wider set of people to organise around creativity, solidarity, and other shared endeavour. They will also inherit a community vision for the space and deliver a capital programme to update it in line with that vision.

The role must also model the values that are core to Moseley CDT:

• Inclusion: working, relentlessly to ensure that the organisation’s assets serve all parts of Moseley’s diverse communities of place and interest,
• Positive innovation: embodying a ‘can-do’ attitude by creating space for staff, volunteers, and active citizens to explore how things can be done,
• Collaboration: forming and nurturing productive partnerships around shared goals

Responsibilities:

To lead Moseley CDT as an organisation and system actor:

• Lead the development of a new organisational strategy, working with the Board. 
• Lead and manage the team of staff and volunteers. 
• Maintain and develop relationships in the local and thematic ecosystems around Moseley CDT, ensuring that the organisation is adept at innovating, anticipating, and responding to issues, risks, and opportunities. 
• Build relationships to widen participation in community life. 
• Develop new sources of funding and increase organisational capacity around business development and funding applications. 
• Support and strengthen existing enterprises, services, and assets – including through planned capital works at The Hive. 

To develop, update, and model good governance: 

• Ensure that the Board meets regularly, and has the strategic, organisational, and community insights it needs to make good decisions. 
• Revisit Moseley CDT’s organisational policies, and update where necessary. 
• Increase organisational capacity around policy updates and compliance. 
• Use research, data, and insight to ensure that the organisation can be nimble and responsive to changes and trends. 

Community development:

• Use the organisation’s assets to support community organisation, enterprise, and development. 
• Support and grow co-working membership to unlock maximum benefit for the wider community around Moseley CDT. 
• Create space for innovation and collective problem solving, developing new services and projects as required. 
• Invest into the Moseley CDT staff team so that they can continue to thrive at work, and to grow into their potential. 

Person Specification:

Experience and Knowledge:

• Leadership within the voluntary, community, faith, and social enterprise sector
• Asset-based community development
• Operational management of buildings 
• Programme Management
• Managing volunteers

Skills and Abilities:​     

• Resourceful, practical, and entrepreneurial 
• Developing and delivering strategy 
• Effective communicator 
• Financial management
• ICT literacy
• Creating and nurturing partnerships 
• Leading a team of staff and volunteers 

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: Thursday 1st August 2024

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

• Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
• Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
• Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
• Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
• Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
• Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
• Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

• Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
• Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
• Experience of financial management including budgeting and forecasting.
• Experience of working in a pressurised rapidly changing environment.
• Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an exciting opportunity for a Senior Communications Officer to join our team, based in London. You will be working on a part-time, permanent basis (up to 30 hours per week negotiable, Monday to Friday with occasional evening and weekend work). In return, you will receive a competitive salary of £34,000 pro-rata.

About us: 

We’re a community hub in south Islington providing services, activities and events for local residents of all ages. We run after-school clubs, employment support, gardening for older people and much more. Our large, modern community centre on Central Street is a great backdrop for our varied activities, and we have several outdoor spaces for visitors to enjoy. Our aim is to alleviate poverty, social problems and poor health throughout the local area. We do this by delivering a wide range of services, and keeping our community centre open for those that need it.

The Senior Communications Officer role:

As our Senior Communications Officer, you will assist with the development and the delivery of the Communications Strategy through use of our various communications channels and functions: websites, social media, newsletters, leaflets, posters, press releases, events etc. You will also increase the visibility of St Luke’s and its brand to the wider community, with the aim to reach new target groups for membership, increase visitor participation in our events and activities and generate income from fundraising and commercial activities.

Responsibilities of our Senior Communications Officer will include:

• Support the Senior Communications Manager to develop and deliver the Communications Strategy for St Luke’s across the spectrum of communications disciplines: media and public relations, internal communication, brand marketing, advertising, marketing, social media and production of materials.  
• Design and produce key marketing materials promoting larger events at the Centre. Also oversee production of materials for all activities and events through structured templates and training to members of staff. This involves adherence to St Luke’s Brand Guidelines.
• To shoot and edit film assets and footage for our social media channels, managing our YouTube channel and giving people an insight into daily life at the Centre through our videos.
• To co-ordinate an online events calendar through our membership database, working with Service Managers to ensure events are publicised through the relevant channels including website, newsletter, social media, etc.
• Manage the website content (WordPress) and the membership database, Membership Works, co-ordinating other users who access the system and providing training where needed.
• Provide content for daily updates on social media channels, expanding our scope and keeping up-to-date with developments. Manage sponsored posts. Provide support for staff needing to update social media, including occasional drop-in workshops.
• Manage the photograph library, and assist if staff require specific photos for publicity. Arrange photographers for events and photo sessions at the Centre. Advise staff on GDPR rules around photography where necessary.

Essential Skills, Experience & Abilities we are looking for in our ideal Senior Communications Officer:

• Experience of contributing to and working in a team to deliver a Communications Strategy
• Experience and knowledge of managing and delivering campaigns to build a reputation
• Experience of writing articles, press releases and managing websites
• Excellent written and verbal communication skills with the ability to communicate confidently, effectively and creatively
• Excellent knowledge of the English language, particularly with regards to spelling and grammar
• IT Literate, with knowledge of using social media and design and digital software as well as standard office programs and databases
• Creative flair/mind and an eye for graphic design and understanding of current trends and visual communications
• Self-motivated, able to work independently and demonstrate initiatives in improving our communications’ systems
• Prioritisation and planning skills

Closing Date: we will close this vacancy when we receive a suitable candidate for the role. Therefore, if you are interested, to apply for this role please ensure that you upload a cover letter and include it on your CV.

If you feel you have the skills and experience to join us as our Senior Communications Officer, then please click apply today! We’d love to hear from you. 

We reserve the right to close this advert before the closing deadline if a sufficient number of applications have been received.

Do you want to inspire people to play their part in God’s transforming mission in the world? The Philanthropy Officer will help to find and engage supporters who care about leadership and mission in challenging contexts. If you are someone who is highly organised, enjoys getting to know people and can craft creative, personalised communication, this could be a great role for you. 

Full details can be found in the Candidate Pack attached. More information about Innovista can be found on our website.

Hours: Full-time (37.5 hours/week), permanent. Applications are also welcome from candidates who wish to propose a part-time arrangement of 22.5 hours/week or more. 

Location: Home-based with a requirement to attend regular 2-day team meetings in Oxford.

To apply, please follow the directions on our website.

• Closing date for applications: 4 August 2024.
• Interviews will take place the week commencing 19 August 2024.

This role has an occupational requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Innovista is committed to protecting the well-being of children and adults at risk. Our Safeguarding Policy and Whistleblowing Policy are available.

The Royal Air Force Club is pleased to invite applications for the role of Director of Fundraising to join our team and continue to contribute to the future success of the Club.

Located in London’s Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a ‘home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families.

Reporting to:  Chief Executive

Key Relationships: The Board of Trustees; Fundraising & Legacy Committee; Director of Operations; Finance & Marketing Teams

Background:

Due to significant losses during the Covid pandemic, a Club appeal for donations was launched in 2020. The Friends of the RAF Club was established in 2021 to recognize these generous Members, many of whom have maintained their donations which have subsequently funded key refurbishment projects in the Club. Support of The Friends contributes significantly to the Club’s financial recovery.

Key Responsibilities:

The Director of Fundraising will be expected to deliver in 3 key areas:

DEVELOPMENT OF THE MEMBERSHIP GIVING JOURNEY

• Enhance the Friends Scheme through life giving and particularly ending with the Legacy commitment:
• Review and manage the fundraising strategy
• Retain, recruit and steward the Friends of the RAF Club
• Devise and implement a legacy strategy
• Devise and implement a series of engagement and stewardship events for the Friends of the RAF Club

CAPITAL CAMPAIGNS

• Deliver the funding to help pay for capital projects within the Club:
• In liaison with the House Committee, devise and manage the 2025 appeal campaign to fund the refurbishment of The Running Horse Tavern (the Club’s onsite ‘pub’)

DELIVERY OF ASSOCIATED ADMINISTRATION

• In compliance with the Fundraising Code, GDPR and all other associated regulations:
• Run Friends and Legacy schemes
• Timely and appropriate communication and follow-up with all relevant parties (accepting this is a part-time role)
• Event delivery for Friends events
• Manage the systems and processes to track, administer and report on donations received
• Prepare and produce fundraising marketing collateral.
• Prepare and submit Gift Aid claims
• Prepare all papers and minutes for the Fundraising and Legacy Committee (FR&LC), actioning all fundraising initiatives
• Prepare FR&LC reports for the Board of Trustees
• Promote and acknowledge the ‘Hive Heroes’ supporting the Club bees
• Administer and acknowledge donations to the Staff Christmas appeal
• Manage requests for Club support from external charities and partnerships[1] 

Additional Responsibilities:

• Be an ambassador for the Club embodying and communicating our values and impact at all times Ensure all activities undertaken comply with the Fundraising Code and GDPR pertaining to fundraising activity
• Attend a variety of Club network events and dinners, where identified or required
• Attend internal Club meetings, training sessions, events where required
• Perform other duties, as and when required, to meet business needs

Priorities (KPI) for Delivery in 2024/25:

• Priority 1 - Friends Scheme - ensure lines of communication are kept open for all Friends (Gold, Silver and Bronze) - focusing effort to personally engage and get to know Gold and Silver Friends. Increase membership at all 3 levels. Devise and deliver events for Friends.
• Priority 2 - Capital Project - 'Running Horse Tavern refurbishment'. Supported lead to devise and deliver fundraising from potential donors. Minimum target: £100,000 
• Priority 3 - Membership Giving Journey - Development and implementation of a membership giving journey, with particular emphasis on delivery of a Legacy Programme.
• Achieve the existing fundraising target of £120,000 in calendar year 2024.

Person Specification:

• Operate effectively at the highest/senior levels.
• Proven track record of working with legacies.
• Excellent written and verbal communication; outstanding social skills; able to easily engage and communicate with a wide spectrum of Club members and guests.
• Excellent knowledge of the corporate world and how best to match appropriate potential sponsors with the Club.
• Expertise in strategic planning and working to and achieving set KPIs.
• Ability to manage information and record the profile and fundraising activity of donors.
• Ability to multi-task to overlapping deadlines and demonstrate great attention to detail
• Ability to make risk analyses and time-cost ratios to focus effort on the fundraising activities that are most appropriate and will have the highest chance of success
• Excellent arithmetical skills
• Up to date knowledge of GDPR and fundraising legislation
• Smart and well-presented appearance at all times
• Excellent timekeeping
• Practice safe working according to Club guidelines at all times

The London School of Economics Students Union is looking for a highly organised, efficient, and motivated individual to help provide high level executive and administrative support for the unions chief executive officer, officer team and senior leadership team. 

You will provide high level executive support, including diary, meetings and agenda coordination, inbox management, minutes and note taking, creating briefing notes and reports, and managing actions trackers.

In addition, this role will provide administrative support for special projects for the senior leadership team. 

You must have a proven track record in delivering excellent project management skills, able to work across teams and to drive projects forward.
 

In particular this role will support the Head of Communities and Partnership coordinate the partnership and department delivery programme of work with LSE academic departments.

We are looking for someone who is highly organised with strong, communication and relationship building skills with the ability to build professional relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude are necessary as well as a desire to work in a fast-paced dynamic exciting organisation.

If this sounds like you please apply!

Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks
 

In return for your passion and experience we offer:
 

-        25 days of holiday per year (pro rata)

-        Additional closure periods at Christmas and Easter

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals)

-        Cycle to Work scheme enabling significant savings on bicycle purchase

-        Access to LSE staff training courses

-        Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

-        Flexibility for work-life balance

-        Interest-free travel loan

Recruitment 
 

Our recruitment processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in three stages:

·   Part 1 (Supporting statement) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
 

·     Part 2 (CV) outlining your career history to date.
 

·    Part 3 (Equal Opportunities Monitoring and Contact Form) is personal information. It helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. 

This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Previous applicants need not apply.

Please send us a CV, complete a supporting statement outlining how you meet the persons specification of the role along with equality monitoring form which will be seen by our human resources team.
 

·  The closing date for is Monday 5 August 2024 by midnight.
 

·  Shortlisting Monday 19 August 2024.
 

·  Interviews and assessments on Thursday 22 August 2024

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.