Membership Support Officer Jobs
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Using Anonymous Recruitment
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Do you have a deep understanding of voluntary sector groups? Are you passionate about inclusive communities and effective systems change?
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about working towards inclusive communities and greater social justice for all. This role works with groups from across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with a demonstrable commitment to the social model of disability and disability equality, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented in our organisation.
The successful candidate will lead on delivery of our voluntary sector support activity, working as part of our award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London. Managing a team of two, you will ensure we continue a strong delivery of our offer and that we increase membership and engagement, and act as Inclusion Barnet’s Operational Lead within the partnership. You’ll undertake some delivery yourself, supporting groups with funding applications and more complex governance queries. You’ll also convene Barnet’s Environmental Network, and attend some key local meetings to provide representation of the sector’s views.
To succeed, you will either have previous experience of supporting community groups in a sector support role, or solid experience of third sector management, governance and fundraising. You’ll be keen to coach and develop more junior members of your team in these skills, excited by the challenge of delivering this unique service and keen to build on the success of Barnet Together to date.
You’ll be a collaborative, coaching manager; a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and there will be a need to spend two days on average in Barnet. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification.
Please explain why you are the right person for this role in your cover letter.
The client requests no contact from agencies or media sales.
We are looking for a proactive Workforce Projects Officer with organisational, people and coordination skills to join us here at the Royal College of Radiologists (RCR) to help us achieve our goal of growing the workforce in each of our clinical specialities, radiology and oncology, to enable patients to receive timely diagnosis and treatment.
Sitting in a high performing and dynamic Workforce Initiatives team, the Workforce Projects Officer will work collaboratively to establish feasible and impactful new initiatives to grow the workforce, developing those with the greatest potential impact to become business as usual. You will have strong project management experience and the ability to develop effective working relationships to contribute to several exciting projects covering UK training and curricula, upskilling allied medical and healthcare professionals and developing new pathways for globally trained doctors to join the UK workforce. As the Workforce Projects Officer you will be at the heart of the initiatives that ensure that the radiology and oncology workforce is well-supported and future ready.
If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.
What you’ll do:
- Support the development and implementation of changes to specialty curricula as necessary.
- Support annual recruitment campaign into the specialities.
- Develop and maintain a comprehensive and broad knowledge of the key workforce issues facing both specialties.
- Proactively undertake research and identify potential opportunities and area for development to grow the workforce.
- Undertake planning, monitoring and delivery of workforce projects as agreed, ensuring they are delivered on time, to a high standard and within budget.
What you’ll need:
- Significant experience in planning and coordinating a diverse range of activities and projects within a relevant context.
- Understanding of monitoring and evaluation within a project context.
- Detailed understanding (or the ability to acquire it) of UK and EU legislation and GMC regulations and procedures in relation to entry to GMC registers and the right to work in the UK.
- Ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
- Ability to manage own time effectively and prioritise workload.
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Projects Officer role and the RCR please have a read of the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Salary: Up to £41,000 per annum plus generous benefits
Contract: One-year maternity cover, full-time
Location: Victoria, London (hybrid working with one to three days in the office each week)
Closing date: at 12 noon, Thursday 08 August 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers is digitally transforming, and the digital team, which sits within the Communications directorate, is a key part of making that happen. This Senior Digital Officer role supports the ongoing strategic development of the organisation in key digital marketing areas, including website, analysis and evaluation, audio-visual outputs, eMarketing, and social media. The role will also support wider membership communications activities.
A substantial part of this maternity cover role will be supporting the senior digital manager deliver the organisation’s new website. This will entail project managing the website redevelopment work and launch, working closely with our digital agency as well as with colleagues withing NHS Providers. Alongside this, you’ll be supporting work on our new content strategy, ensuring our digital channels reflect the outcomes and working on development of analysis and evaluation across the organisation.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
Horses might be part of our DNA but they don’t have to be part of yours. World Horse Welfare has plenty of passionate equine experts already in situ, so provided you share our values of being realistic, compassionate and forward-thinking then you could be the perfect candidate.
We care about our people because they are the ones who enable us to achieve such good work. We invest in them, nurture them and listen to them to create a collaborative working environment where everyone feels valued.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare’s values are grounded in pragmatism and compassion as we strive to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production in marginalised communities worldwide.
Visitor Centre
• Meet and greet visitors in a pleasant and welcoming manner • Provide informative guided tours of the working farm utilising volunteers where possible
• Work with the Cook to ensure the café is set up appropriately and in time to open and provide assistance with end of day procedures to include cashing up and cleaning down
• Assist the Senior Centre Promotions Officer and Centre Manager with the planning and organisation of a range of events in order to raise World Horse Welfare’s profile and generate income
• Deal with general enquiries relating to the hiring and use of the visitor centre’s facilities (indoor school and conference room) and all subsequent liaison and co-ordination of bookings to ensure all facilities and arrangements are as required by the event organiser
• Assist the Senior Centre Promotions Officer to co-ordinate the events diary and ensure that volunteers are organised to work as required
• Work with the Senior Centre Promotions Officer and Communications department to ensure promotional and display materials are current and accurate
• Actively encourage visitors to support the charity by signing up to memberships and other charity products • Increase the charity’s supporter database through visitor data collection
• Ensure all merchandise is presented professionally
• Working closely with the Senior Centre Promotions Officer ensure there is adequate merchandise in stock
• As directed by the Senior Centre Promotions Officer undertake stock-take of all merchandise
• Ensure all required administration and paperwork is received by Head Office as directed.
Please find full job description attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Officer
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.
With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
- Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
- Work with the Finance team to reconcile income and process Gift Aid payments
- Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Support the Membership Manager with the implementation of recruitment and retention campaigns
- Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income
Ideal candidate
The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of administering individual giving, direct marketing or membership schemes.
- Experience working in a CRM, Microsoft Dynamics experience a plus.
- Excellent attention to detail.
- Excellent communications skills.
- A creative and analytical approach to problem solving.
- Enthusiasm for the issues we work on.
Desirable
- Experience working with online payment/donation platforms, extracting and manipulating data.
- An understanding of GDPR Compliance
- Strong communication skills, both written and verbal.
- Strong IT skills, including SharePoint and advanced Excel.
For the full job description and person specification please refer to the pdf attachment.
The client requests no contact from agencies or media sales.
The British Psychotherapy Foundation (bpf) is looking for a Membership & Engagement Officer (to cover a period of maternity leave). The successful candidate will communicate directly with and engage bpf members, maintain accurate membership details in our CRM, complete general membership administrative tasks, update the members’ area of our website, manage the bpf members’ forum, support with member events, and work with the Director of Engagement, Marketing & Communications to develop the bpf’s overall membership offering/benefits.
The British Psychotherapy Foundation is in a period of considerable growth and we are looking for an experienced Membership and Engagement Officer to support and develop our membership service. This role will be well-suited to an ambitious self-starter, who has a desire not only to take ownership of our current membership activities but also to refine them. The right candidate will be adept at problem solving, highly organized, diligent (with a respect for confidentiality and GDPR guidelines) and will be committed to delivering excellent customer service to our members at all times. Previous experience working at a membership organisation is desirable.
The post-holder will play a pivotal role in keeping our members informed of the latest news and member benefits, promptly supporting members with queries, listening to member feedback, as well as maintaining accurate CRM records.
bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.
The post-holder will report to the Director of Engagement, Marketing & Communications, who will be on hand to offer guidance and support whenever required. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth.
Benefits of working with us:
- Competitive salary
- Pension
- Substantial annual leave entitlement, plus bank holiday
- Flexible working arrangements
- Access to travel loan facility
- Friendly colleagues and pleasant office environment, close to the Tube
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Manager
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base with lots of potential.
With a healthy existing membership base, this role will support the Head of Development in evaluating and enhancing our membership offer to secure sustainable income for Twins Trust. You will be supported by a Membership Officer.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
- Advise on member-focused strategies, plans and measurement that improve member recruitment and retention
- Line manage one Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and update membership information on the database, Microsoft Dynamics
- Support the Head of Development and team in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Draw intelligence from our membership database, analysing data and providing reports to inform decision-making about our membership offer
- Collaborate with fundraising colleagues to maximise fundraising opportunities reaching our membership pool
Ideal candidate
The ideal candidate will have experience in delivering a membership programme as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of delivering and marketing membership schemes
- Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus.
- Excellent communications skills and attention to detail
- Knowledge of GDPR compliance and data protection
- A creative and analytical approach to problem solving
- Customer-focused in product development and promotional activities
- Able to collaborate with a team of various disciplines or work independently as required
- Strong IT skills, including SharePoint and advanced Excel.
- Enthusiasm for the issues we work on.
Desirable
- Working understanding of admin processes relating to membership
- Experience working with online payment/donation platforms, extracting and manipulating data.
- Experience of creating a strategy around membership schemes
- Line management experience
For further information please refer to the full Job Spec pdf attached.
The client requests no contact from agencies or media sales.
ARU Students’ Union - Director of Membership Services
Reports to – Chief Executive Officer (CEO)
Salary - £51,590.12
Location – Cambridge or Chelmsford (this is flexible), with travel to Peterborough, Chelmsford and London
Are you interested in being the Membership Services Director for a diverse, ambitious, and forward-thinking charity?
If so, were looking for a student focused, innovative leader to join our senior leadership team at Anglia Ruskin University Students’ Union.
About ARU Students' Union
ARU Students’ Union is the representative body for ARU’s 33,000 students. We are a not-for-profit charity employing 56 full-time staff located across campuses in Cambridge, Chelmsford, Peterborough and London who work with 5 full-time and 3 part-time elected student Sabbatical Officers to deliver a wide range of services and representative functions to a burgeoning and diverse student community.
ARU prides itself on delivering an education that is student-centred and diverse. It’s an ambitious institution with a genuine commitment to widening participation and supporting the work we do for students. We’re proud of the strong collaborative relationship we have with the University, and continuing to nurture this relationship will be a key priority for the future.
We have a highly motivated and knowledgeable staff team who use their unique talents and skills to support a range of opportunities, events and communities for students, as well as an expert advice service, and training and support for student leaders. We have over 100 student led clubs and societies so there is something for everyone from sports and social clubs to representation and democracy societies. We are also proud to have a free, independent advice centre that not only offers advice on academic issues, but also proactive advice on housing and money.
This is an exciting time to join the Students’ Union. We have plans for future growth and diversification, bringing opportunities for innovation, positive change and having an even bigger impact on students’ lives.
About the Role
We are searching for a new senior leader to be responsible for the strategic development and operational management of our membership activities. This role is not just about maintaining the status quo but about reimagining and diversifying our membership services in line with student community needs.
The successful candidate will be an inclusive, collaborative, and empowering leader, with high levels of emotional intelligence and a genuine passion for innovation and inclusion. You will also have experience in building and maintaining strong, influential relationships at all levels of an organisation. This role will require an innovative mindset, helping us to try new and creative ways of engaging with and developing trust between our students and the University.
Our new Director of Membership Services will need to be able to work well with student leaders, providing them with support, guidance, and mentoring, whilst also being able to challenge in the right way at the right times.
The ideal candidate will be both strategic and hands-on, with an ability to develop our excellent service standards, performance and delivery across our full range of membership services.
We believe in supporting a positive work-life balance, and giving our people the support, flexibility and direction required to thrive. Our talented colleagues are proud of who they are, and are empowered to bring their extraordinary talents, diverse lived experiences, and authentic selves to work.
If you're passionate about developing new ways of delivering student engagement in membership services to improve student influence and experience for a thriving community, we'd love to hear from you and receive an application.
Closing Date: Monday, 5th August 2024 (12 pm)
First Stage Interviews (Remote): Wednesday, 14th August 2024
Final Interviews (In-person): Wednesday, 28th August 2024
How to Apply
Please click 'Apply’ to be redirected to our website, where you can download the Candidate Information Pack and Job Description and find details of how to apply.
For an informal conversation about the role and application process, please contact Nida Ashraf at Atkinson HR Consulting.
The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.
We’re currently looking for a Membership & Operations Assistant to join our busy team. Our offices are based on Bedford Row / Theobalds Road in Holborn, London. The role offers some potential for hybrid working after initial training.
The role
As part of our member services team, you will assist with the smooth-running of activities in our London office. We’re looking for a tech-confident person to help with routine membership and database processes. A high level of accuracy and attention to detail is required.
The successful candidate will be responsible for fielding incoming calls to the SoA and emails to the info@ email address, as well as updating member records. And as we’re just about to implement a new membership database, you will assist the team with testing and introduction across the organisation. The successful candidate will also be supporting in building management, staff and tenant needs in addition to deputising in the absence of the Head of Operations.
Key responsibilities
• Supporting Membership with communication via email and telephone
• Advising prospective members on how to join and manage payments
• Forwarding queries and contracts to the advisory team
• Issuing Public Liability Insurance documents
• Issuing replacement membership cards
• Inputting and processing applications
• Sending correspondence to applicants regarding membership
• Assisting with larger monthly processes, including but not limited to:
o sending subscription reminders
o data checking
o importing data to Mailchimp
o sending Direct Debit correspondence
• Assisting the team with the testing of the new database
• Packing and posting materials for external stakeholders
Additional responsibilities
• Opening and closing of the reception area on specific days.
• Handling incoming and outgoing mail and receipt of packages for the SoA and our tenants.
• Maintaining kitchen supplies and ensuring that this area is kept clean and tidy throughout the week.
• Being on hand to take care of any day-to-day issues which arise.
• Providing support to the Head of Operations which may be wide in scope.
• Assisting with events as required by the Head of Events or Head of Operations.
• Any other task reasonably requested from the Management Team at SoA.
Essential skills and experience
• Excellent call-handling and communication skills.
• High accuracy and attention to detail.
• Ability to prioritise work effectively and to complete tasks to strict deadlines.
• Ability to work both in a team and independently.
• A friendly and approachable manner, with a can-do attitude and a common-sense approach.
• Previous database experience, an advantage if this is within a Membership organisation.
• Familiarity with Office 365, particularly Teams, Outlook and SharePoint.
• High accuracy and attention to detail.
• Ability to manage issues in a calm manner.
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
The client requests no contact from agencies or media sales.
Job Title: Connect Membership Officer
Salary: £27,914 Per Annum plus £345 Home Working Allowance Per Annum
Hours & Contract: 16 Hours per week - Fixed Term Contract for 6 Months
Location: Homebased anywhere in UK with occasional travel to in person events
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to undertake pivotal role as Membership Officer with Connect. The successful applicant will have a strong administrative background with excellent customer service skills and time management. As the first point of contact for Connect you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have direct impact on the success of initiatives and activities provided for the benefit of Connect's care experienced members.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Membership Officer will include:
- Being the first contact for promoting the benefits Connect Membership to potential members.
- Providing assistance and/or signposting for members communications and enquiries.
- Working closely with the Connect Lead and other internal colleagues create administrative systems and processes supporting membership.
- Data collection and analysis, requiring exemplary record keeping.
- Assisting with organising events and other membership activities.
- Supporting quality assurance processes within the Connect programme by establishing new and / or refining existing systems.
- To work closely with TACT colleagues to enable Connect's strategies and objectives.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays (pro rata).
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Membership Officer may be homebased within England, Scotland or Wales and may be required to travel to face-to-face meetings occasionally for training and team wellbeing events.
A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Wednesday 14th August 2024
Interview Date: 20th and 22nd August 2024 - Afternoons only (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Are you an experienced Membership Manager looking for your next challenge?
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
If you answered yes to these questions, this role might be for you.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Please view the JD for full information on responsibilities around the role.
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, dynamic, and compassionate leader to serve as the Chief Executive Officer (CEO) of our non-profit organisation.
The CEO will be responsible for the overall strategic, operational, and financial leadership of Appeer, at an exciting phase of our growth. The ideal candidate will have a strong commitment to our mission, a deep understanding of the challenges faced by people with hidden disabilities, and a proven track record of leadership in a similar setting. The postholder will lead Appeer into its next phase of growth and develop sustainability into the future. See detailed job description and person specification.
Location: Home Based with travel to Woking, Surrey, and surrounds for some meetings and Sessions
Contract: Permanent, 0.8-Full-time (negotiable based on candidate profile)
Salary: £41,000 per annum pro rata
Key Responsibilities of the CEO:
Leadership and Strategy:
● Develop and implement the strategic vision and direction for the organisation in collaboration with the Board of Directors
● Foster a culture of inclusivity, innovation, support and continuous improvement
● Represent the organisation publicly, serving as a passionate advocate for our community
Operational Management:
● Oversee the day-to-day operations, ensuring efficient and effective delivery of services.
● Develop and implement policies and procedures aligned with our mission and goals
● Ensure compliance with relevant laws, regulations, and best practices including but not limited to safeguarding, employment law, GDPR and finance
● Ensure compliance with internal policies and procedures and stakeholder contracts and agreements.
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
Financial Oversight:
● Develop and manage the annual budget in conjunction with the Board of Directors, working as part of the Finance Committee
● Ensure the financial health and sustainability of the organisation through sound fiscal management and oversight
● Oversee effective pursuit and management of funding, including grants, donations, corporate sponsorship, commissions and partnerships and coordinate large fundraising bids
Stakeholder Engagement:
● Build and maintain strong relationships with stakeholders, including beneficiaries, families, staff, funders, and community partners
● Work collaboratively with the Board of Directors to support governance and strategic roles
● Provide excellent donor stewardship and nurture strong relationships with funders
● Identify new opportunities for engagement with the wider community to raise awareness and support for the organisation’s mission
Team Management:
● Lead, mentor, and develop the management team and staff, fostering a positive and inclusive work environment
● Direct line management of Programme Managers, Engagement Manager and Business Manager
● Ensure appropriate staffing levels and development opportunities for employees
● Promote a culture of collaboration, respect, and accountability
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
About Us:
Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing. We provide in person and online activity groups and programmes, alternative provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision. We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium enterprise with a turnover of £250k and serving well over 400 beneficiaries a year.
All our work is firmly rooted in a ‘positive peer approach’, providing an enjoyable, pressure-free and beneficiary-centred space for connecting with others and exploring interests and hobbies in a place they can truly be themselves. We also facilitate light touch exploration of autism and the discovery and sharing of helpful tools and approaches for navigating the neurodivergent experience.
Our aim is to safeguard and enhance our beneficiaries’ wellbeing, build on their strengths, foster peer support and social networks and promote a positive outlook, whilst never dismissing the challenges they may face. We categorically reject a deficit-based view of neurodivergence and work on the basis that all brains are different and deserve equal respect, freedom and scope for expression.
Appeer is led by lived-experience staff and volunteers, and we strive to maintain an inclusive, supportive and creative working environment where everyone feels supported to do their best.
Application Process:
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role by 5pm on 12th August 2024. We encourage early application as we reserve the right to close the application window sooner than 12th August 2024 if a suitable shortlist of candidates has been identified.
Appeer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also committed to ensuring a fair and equitable recruitment process for all vacancies.
Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process.
If you would like any further information about the role or application process, please contact: Claire Livingston who may arrange a conversation with the CEO or a director with you.
This job is funded in part by a grant from the National Lottery Community Fund which will be funding 24 hours per week of this role.
This job is subject to a criminal records check with the Disclosure and Barring Service.
Appeer has been set up to benefit autistic girls and women and those around them due to a lack of support, provision and understanding.
The client requests no contact from agencies or media sales.
We're seeking an experienced and energetic CEO to lead our vision to the next chapter in delivering mental health support to young people living in Bourton-on-the-Water and surrounding area with longer term expansion into the wider North Cotswold Area.
The CEO will have overall responsibility for running the organisation on behalf of the Board of Trustees ensuring the values, mission, aims and policies meet the needs of the young people at the heart of our service. They will be experienced in all aspects of Charity functions including statutory responsibility, safeguarding, strategic development, service delivery and design, leadership, HR management, service user engagement, financial and risk management and income generation and growth.
The successful candidate will be passionate about youth wellbeing and making in an impact in our local community with the vision, skills and ambition to enhance Headspace's service bandwidth to the wider North Cotswolds community and securing the funding to achieve this.
The full job description is available on request.
The nature of this role requires the successful candidate to be positioned within a 15-20 mile radius of Bourton-on-the-Water although some remote working can be agreed. Please do not apply if you currently live outside of this radius.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to join a passionate team of Membership Recruiters and help make a meaningful impact on nature? Our nationwide mission to #DefendNature needs vibrant, engaging, and resilient individuals like you.
As a Membership Recruiter, you'll have the exciting opportunity to work at various pre-booked venues and events in the Essex area, urging others to make a monthly donation by direct debit to support their local Wildlife Trust and their crucial conservation work.
What's in it for you:
- Competitive pay: With uncapped commission, our top performers regularly earn above £40.00 p/hr, and the average is £17.00 p/hr (£32,000 FTE).
- Guaranteed income: In addition to uncapped commission, you will enjoy a guaranteed minimum hourly rate of £15.00 during the first 60 days of employment, and £12.00 p/hr minimum safety net rate thereafter.
- Flexible contracts: We offer permanent, part-time contracts to fit your busy lifestyle, with 3-day work weeks at various pre-booked venues and events. You'll enjoy working weekends and bank holidays, maximizing your earning potential.
- Comprehensive training and support: Starting with 4 days of paid training at our head office and in the field, we ensure you have everything you need to excel in your role.
- Exciting benefits: From a quarterly bonus scheme and holiday entitlement to a pension scheme and travel contribution paid at 35p per mile, along with a full 'Recruiter Kit' provided, including a charity-branded uniform, gazebo, and display materials, you'll have all the support you need.
Who we're looking for:
- You hold a valid driving license and have access to a car/van for transporting equipment and materials, essential for the role.
- You're warm, friendly, and able to engage with all types of people, with excellent communication skills in spoken and written English.
- You're comfortable working in the field and not afraid to work outside in all weather, with the ability to work towards realistic targets/KPIs and a love for nature and wildlife.
What's next:
Feeling inspired? Don't wait - apply today! We're eager to welcome new team members and will start screening and hiring when we receive applications. If selected, your application will be forwarded to your local Team Leader, who will be in touch to discuss the role in more detail.
Let's unite to #DefendNature and safeguard our precious wildlife!
Recruiting members to your local Wildlife Trust so that together we can save wildlife Help us to restore 30% of land and sea for nature by 2030
The client requests no contact from agencies or media sales.