Membership Engagement Administrator Jobs

The Women’s Engineering Society (WES) is a charitable company founded in 1919. We are the oldest professional network of women engineers in the world and the largest in the UK. Our vision is of an engineering industry that employs the diversity of the society it serves to solve the biggest societal issues of our time. Our mission is to support women in engineering to fulfil their potential and support the engineering industry to be inclusive.

We are looking for a full time Partnerships Manager to manage our growing pool of partners in the UK including, Engineering organisations from small start-ups to universities, SMEs to Blue Chip FTSE 100 companies want to partner with WES to support women in engineering and meet other partners.

The ideal candidate will have experience of account management and sales, preferably in a not-for-profit organisation. They will be a self-starter and be keen to provide new initiatives to help engineering organisations achieve their diversity goals. The focus will be to manage the existing Partner relationships, supporting clients to utilise their partnership inclusions, such as memberships and job credits. The role will also include generating new leads to encourage new partners to join WES and sponsors for national events.

Principal Accountabilities:

· Work with Partnerships Engagement Officer to create, develop, support, and manage engagement with all WES Partners.

· Be the primary point of contact for partners and sponsors ensuring relationships are proactively managed, including catch up calls with partners and email correspondence.

· Develop and deliver an partners strategy identifying opportunities for growth from both new and existing partnerships aligned with WES’ vision and mission.

· Source and manage sponsorship for WES’ events and initiatives, including International Women in Engineering Day (INWED), Student and Annual Conferences, Lottie Tour.

· Promptly following up on enquiries from prospective partners, inputting and updating the CRM system (Sales Force).

· Host Partner networking sessions which will include running best practice webinars.

· Work collaboratively with colleagues to achieve tasks and project goals, ensuring partnerships align with our Charity values and policies.

· Report monthly to the CEO and quarterly to the Board.

· Work closely with the Marketing department to provide partner content for the monthly Partner Update newsletter and quarterly Journal

· Conduct outreach and generate new leads, to source new partners.

· Attend exhibitions and events as WES’ representative to source new partners.

· Attend meetings of the partners Directors’ Committee and the Board as required.

· Line management and development of the Partnerships Engagement Officer, creating a high performing culture to ensure the successful delivery of team objectives.

WES partners are integral to the second focus area of the WES strategy: Supporting businesses and institutions to attract and retain women in engineering. Successful partnership engagement means partners are more likely to renew and increase their support of women in engineering.

You will be joining a small but dynamic and enthusiastic team who are passionate about supporting women in engineering.  If this excites you, then we’d love to hear from you.

Essential criteria:

· You will have solid experience of managing complex partnerships and demonstrate key elements required to succeed in this role.

· A growth mindset to drive forward progress with vision, energy, creativity, and proactivity.

· Demonstrate strong communication, organisational and relationship building skills

· Experience of effective leadership and line management.

· Experience in managing growth opportunities/sales pipeline, with solid results.

· Ability to work under pressure and juggle priorities in a fast-paced environment.

· A ‘can-do’ and flexible approach with the ability to adapt to changing priorities.

· A strong commitment to the principle of equality, diversity and inclusion.

· Experience of working within a team and dealing with competing priorities.

The successful candidate will be a team player, a self-starter able to work alone without supervision and a strategic thinker.

The WES team comes from across the UK and works flexibly. The successful candidate will be able to work remotely, with a requirement to attend monthly team meetings in person at the office based in London, some travel may be required to support specific activities but this would be at the line manager's discretion..

We are an equal opportunity employer and consider all qualified applicants equally without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Benefits:

· 5% Company pension

· 25 days’ annual leave

· Flexible schedule

· Work from home

· Paid sick pay

Application Deadline: 02/09/2024

Interviews to be held week commencing 09/09/2024

No Agencies Please.

It’s an exciting time to join the Third Age Trust as we develop our policy and influencing work across the u3a movement. We are looking to the future, raising our profile and reaching out to new communities with an aim to encourage a continued growth in membership.

Reporting to the Policy Manager, in this new role you will support the team to deliver the Trust’s strategic plan, and help to build our policy and research offerings, strategic partnerships and other influencing and impact initiatives.

Highly motivated and with a strong attention to detail, you’ll understand the power of the u3a model and have proven skills at engaging with stakeholder audiences and bringing them along with you, both new and existing. You will bring ideas and energy to the role and have a track record of conducting research, analysing data, and preparing policy documents and reports.

This is an excellent opportunity for a student or recent graduate interested in gaining practical experience in policy, research and impact development within a non-profit learning focused organisation. You should also have an interest in the age agenda and working with older adults.

Westway Trust is seeking a full-time Project Coordinator to coordinate projects that support the Trust’s position within the North Kensington community.  You will be an experienced and enthusiastic Coordinator who will be committed to supporting and enhancing the lives of people in the local community.

Key responsibilities of the role include but are not limited to:

• To coordinate the delivery of Projects, starting first with the Money Club project. Plus other small project initiatives including providing administrative support to the Community Engagement team.
• To coordinate with partner organisations the delivery of activities, workshops and events for the Project(s).
• To support with collecting data, case studies and testimonials to measure the Project(s) impact and assess gaps in the project for development. 
• To coordinate volunteers and other forms of support that come through from partner organisations that may be required for the Project(s).
• To support with ongoing outreach and communications efforts regarding the Project(s) and any other organisational projects and campaigns.
• Assist with community events as required (occasional evening and weekend work will be required).
• Perform basic financial activities.

Experience, knowledge and skills:

• Minium of 4 years work experience including experience of coordinating projects.
• A track record of working collaboratively with partners and stakeholders.
• Experience of community engagement and an ability to work on your own initiative.
• Ability to oversee and manage project contributors including staff, partners and volunteers.
• Good written and verbal communication skills.
• The ability to be flexible and adaptable in response to developing priorities.
• Interpersonal skills for both workplace and external representation contexts, operating with enthusiasm, flexibility, energy and commitment.
• Connection to or significant understanding of the local area and its social and cultural heritage would be highly desirable.
• Community work experience is desirable.

Qualifications

• Qualifications: A Level or equivalent.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 29 September 2024 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended.

At EIDA, we equip employers to support their employees affected by domestic abuse and to share best practice with others. We endeavour to bring about constructive change, leading to a society where survivors thrive, and where domestic abuse is not tolerated.

As Membership Coordinator, you will work closely with our small team to support all aspects of EIDA membership, ensuring that members are provided with the tools and support they need to respond to domestic abuse within their organisation.

You will support the team to develop EIDA’s membership of UK employers at all levels, from engaging smaller members (who join EIDA for free) to large corporate organisations who join as paying members at the level of Strategic Partner or Beacon member.

You will play an integral role in building the sustainability of the organisation and expanding our reach to many more UK employers, engaging with our members and creating and sharing tools and good practice to achieve our vision of every employer taking effective action on domestic abuse.

TERMS OF APPOINTMENT

Salary: £28,000 to £32,000 FTE

Contract: Fixed term for 2 years

Hours: Full time (37.5 hours). We are happy to consider flexible working arrangements

Location: London, hybrid position with one office-based day in an average week

Reporting to: Head of Membership & Partnerships

Direct reports: None

Benefits

• Flexible working arrangements
• NEST pension with 3% employer contributions
• 25 days annual leave + public holidays

Closing date Tuesday 3 September 2024, 9am

Interviews will take place on or before 11 and 12 September 2024, in London or remotely. We may close the vacancy early if sufficient applications are received, so early applications are appreciated.

How to applyPlease send us a brief covering letter (maximum 2 pages A4) or a short video, outlining why you think your skills equip you for this role and why you want to work at EIDA, along with your CV.

MAIN TASKS & RESPONSIBILITIES

Membership engagement

• Manage and build relationships with prospective, new and existing EIDA members.
• Manage the member experience, including responding to queries from prospective and existing members, acknowledging receipt of new member forms and overseeing follow up contact with new and existing members.
• Identify key trends, gaps and topics, as well as opportunities for cross-pollination and member introductions.
• Support the Head of Membership & Engagement to respond to EIDA’s Beacon and Strategic Partner members, assessing their needs and generating plans to improve their membership experience.
• Support the planning and implementation of EIDA events, including coordinating and delivering EIDA’s Lunch and Learn sessions with members.
• Working with the Communications and Engagement Coordinator, ensure the membership receive regular, up to date, engaging information on domestic abuse as it relates to employers, including via newsletters, social media and ensuring the website is up to date.

Membership growth

• Drive membership growth; proactively identify and develop projects for member recruitment, promoting EIDA to prospective and lapsed members.
• Develop opportunities to widen our membership market for example through industry-based forums, groups, conferences and fairs, trade unions, health & wellbeing and diversity & inclusion communities.

Partnership development

• Develop a good understanding of the national and regional landscape of domestic abuse support available to employers, to signpost members effectively to appropriate partners.
• Formalise partnerships with new and existing members, including conducting due diligence and putting in place partnership agreements.
• Attend events to develop new contacts and seek new opportunities for EIDA to engage in.

Data and systems

• Oversee membership information on EIDA’s database, generating reports on interactions and statistics.
• Perform membership analysis and reporting for internal and external stakeholders.
• Maintain routine data cleansing, to ensure member and partner data is accurate, complete and up to date, ensuring all data is handled in line with GDPR.
• Support the team to keep accurate membership engagement records on the CRM system.

Other duties

• Participate in training, regular supervision and appraisals.
• Collaborate on special projects as needed.
• Carry out general administrative duties as required to support the running of the charity 

RELEVANT EXPERIENCE

Essential

• Good academic performance in English and Maths
• An understanding of domestic abuse including key policies and legislation
• Good understanding of best practice in relation to data protection
• At least three years’ work experience in a client/customer-facing role
• Experience using CRM databases
• Demonstrable success in engaging new members/clients/customers
• Experience of managing relationships and partnerships

Desirable

• Knowledge of employer best practice in relation to domestic abuse
• In depth knowledge of GDPR
• Knowledge of best practice in relation to managing membership networks
• Experience of designing, managing and maintaining CRM databases.
• Experience in creating retention plans for current membership
• Experience of developing and implementing partnership agreements
• A commitment to tackling domestic abuse

Skills and attributes

• Excellent communication skills, with the ability to adjust your style for a range of audiences
• Strong project managements skills
• Ability to manage complex workstreams with competing deadlines. Organised, with ability to prioritise
• Ability to adjust course and thrive in a small team, working closely with a wide network of employers, sector partners, government representatives and others
• Strategically minded, with the ability to both see the big picture and roll up your sleeves
• Calm and resilient, comfortable handling tasks in a fast-paced environment

Qualities we look for

• Fostering a co-operative and supportive team, participating in team meetings and activities
• Ensuring EIDA’s vision and values are at the heart of everything we do
• Actively promoting equity, diversity and inclusion in all areas of work

The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The focus of this role is to provide administrative support to HES projects to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
• The salary for the role will be £27,121 - £29,803.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To sort HES inbound post, ensuring items are passed to the correct team or staff member and coordinate HES outbound post requests, collating and printing information to send to households.
• To coordinate text messages to send to clients who would benefit from our advice services and speak to households by telephone and triage households to appropriate HES projects.
• To book home visits for advisors, keeping calendars up to date with appointments, cancellations and amendments. Accurately completing the home visits risk assessment when required.
• To coordinate events data and bookings across the team and supporting energy advisors with event preparation.
• To coordinate retrofit activity with funders and report back on outcomes and queries, managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations and amendments.
• To record client details and follow HES team guidance documents to assess the help and support needed. Ensuring to update our client databases and other contact management systems accurately.
• Support the internal training programme, making sure evaluations are completed and booking inductions for new starters.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seeking support where necessary.
• Highly organised at managing time and a busy workload.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Wednesday 4 September by 5pm.

Interviews are expected to take place Tuesday 10 September, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Membership and Finance Secretary

£29,269 – 31,364 FTE

22.5 hours per week (0.6) Occasional weekend working may be required

Location: Remote working Occasional travel required

The NHS Retirement Fellowship is a registered charity No. 287936 which exists for people who have worked in or for health and social care services.

We offer social, leisure and educational activities and welfare support to our members. We facilitate continued and new friendships, focused on local branches across the UK and national members. We offer national support and events, including a hugely popular national conference.

We have a clear ambition to build our membership, anticipating their needs and developing new ways of meeting them.

The organisation is looking for an enthusiastic individual to join our team. This is an important time for the organisation, as we actively seek to listen to and engage our membership so that we can provide improved services, benefits and influence on their behalf.

The individual will have a key role in supporting the Honorary Treasurer, Chief Executive and Chief Operating Officer in the management of the organisation’s finances. This will include ensuring that all financial transactions are correctly processed, preparing financial information and providing reports to management. The postholder will also support the development of annual plans and budgets and be responsible for compiling and supplying aggregated financial information to enable the production of the annual accounts.

The individual will have experience of working within a financial environment, including the use of financial systems.

This year we launched a ten-year vision to transform Alexandra Park and Palace into a sustainable home for inspirational culture, entertainment and heritage, creative and educational opportunities and green space. The Supporter Engagement Manager will focus on increasing donations from individuals, essential to deliver the vision.

You'll be joining a new team with the opportunity to shape your role and make a real impact on both the future of Ally Pally and the North London communities we service. This is a unique fundraising role, aiming to engage supporters with work across heritage, culture, community and environmental programming. Your work will help us:

• Resotre the Victorian Palace and improve the Park
• Deliver creative learning and wellbeing programmes
• Make our events programme more accesible to people on lower incomes or with disabilities
• Take forward our ambitious programme to reach Net Zero

We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider applicants with previous experience in fundraising / development or transferable skills and knowledge from customer facting roles in other sectors.

Key duties

1. Manage and develop relationships with a portfolio of individual supporters
2. Implement engaging supporter stewardship systems
3. Plan and deliver a year-round programme of supporter events
4. Plan and deliver individual giving campaigns
5. Manage the delivery of online and print communications and marketing materials that build a case for support with new and prospective individual donors
6. Process and acknowledge Gift Aid claims on CRM system
7. Represent Ally Pally at fundraising sector events and training

Essential

• Experience managing events for supporters, clients or customers
• Experience managing supporter relationships or customer accounts
• Experience delivering fundraising advice or communications
• Strong organisational and planning skills
• Adaptable and resilient
• Ability to make independent decisions and decide when to ask for support

This is not and exhaustive list, please see the JOB PACK for further details

To apply please submit your CV and a cover letter of no more than 2 sides detailing how you meet the person specification.

Closing date is Monday 16 September with interviews expected to take place on Tuesday 24 and Wednesday 25 September

Administration Support Assistant
Salary: £17,850 for 3.5 days per week (FTE £25,500)
Contract type: Fixed term until March 2027 / Working hours: Part time
Location: Taunton TA1 5AW - With opportunities for hybrid working

The Administrative Support Assistant will work with the Engagement Team for 1 day per week to ensure important ongoing administrative and business tasks and supporting the team to deliver face to face and digital events, engagement, communications and volunteer support.

The Administration Support Assistant will also work for Somerset Environmental Records Centre Team (SERC) for 2.5 days per week to support with the data flow process, managing data uploads and enquiries from customers.

Key Responsibilities and Tasks

Responsibility 1: Data Support

• Supporting SERC Manager and team with updating the SERC website, particularly regarding SWT event advertising.
• Monitoring of SERC email accounts and coming up with a system to coordinate the inboxes together and reduce our carbon emissions.
• Contributing to the SERC team’s production of protocols for the management of data, to ensure the integrity of data.
• Assisting the team in coming up with an online filing system and digitising paper records, particularly Local Wildlife Site files.
• Assisting with the timely and accurate flow of data into the species database. Moving casual and consultancy data submissions from emails into the data entry filing systems.
• Editing and manipulating Excel Spreadsheets of species records and entering them into Recorder and the Online Recording System.
• Extracting data from recorder and other systems where trained and assisting with programmes such as digitising Local Wildlife Site (LWS) site files and LWS reviews and the review and updating of the Somerset State of Nature report.
• Taking opportunities to develop own skills and those of others in the team (including volunteers) by work shadowing, attending events and other training courses.

Responsibility 2: Volunteer & Communications Support

Provide outstanding and consistent administrative support for Engagement Team colleagues by:

• Working closely with the Volunteering and Community Support Officer to support advertising, onboarding and general administration of volunteering and community activities.
• Monitoring and responding to the volunteer and event email enquiries - processing, recording and forwarding as required.
• Ensuring the volunteer pages on the website and social media are updated to show volunteer vacancies and volunteer role descriptions.
• Listing engagement events on the SWT website, Eventbrite?and quarterly newsletter
• Being responsible for bookings and procurements for events and training opportunities, both in person and online, when required (booking venues, reminders, refreshments, background tech etc)
• Recording volunteer hours and supplying this data to support funding bid writing and reporting.
• Supporting volunteer recognition by working with staff where necessary to celebrate individual achievement and recognise milestones.
• Being responsible for volunteer post including pin badges and retirement letters.
• Working with the membership team to ensure that volunteer records are up to date and in line with prevailing GDPR and Data Protection legislation, including annual data check.
• Inputting engagement team data into spreadsheets and our CRM system. (inc. data entry to Raisers Edge)?

Responsibility 3: General Administrative Duties

Provide accurate and timely support by:

• Supporting with the review of policies, procedures and forms as and when required.
• Ensuring the Trust’s Health and Safety policies and procedures are effectively implemented.
• Attending internal and external meetings, preparing agendas and minutes.
• Being proactive with other administrative tasks as required.
• Administrating postage - addressing, distributing and preparing letters for posting including using a franking machine.
• Ordering stock.
• Ensuring staff have availability of correct uniform and liaising with the PCR business administrator to order new uniform,
• Providing administrative support to the staff within the engagement team and SERC
• Booking rooms using our online calendar booking system.

Additional benefits of working for the Somerset Wildlife Trust include:

• 7% employer pension contribution
• Life insurance
• An annual professional institution subscription
• Flexible and agile working
• Wellbeing support - EAP, wellbeing champions
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• Minimum 33 days of holiday (25 annual leave + bank holidays) pro rata
• Active staff social events

The opportunity to make a real and positive difference to nature, communities and the climate.

Closing date: Sunday 15 September 2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

No agencies please.

About the role

• Reporting to: Communications and Engagement Manager
• Contract: Full-time 
• Hours per week: 35 hours, usually between 9:30 – 5:30. One hour for lunch. 
• Annual leave: 25 days holiday, plus statutory bank holidays 

We’re looking to recruit a Senior Communications and Engagement Officer to join the friendly CharityComms team to help us plan, organise and deliver communications and engagement outputs that support the needs of members, and drive organisational development.

A core part of the job will be overseeing the CharityComms’ social media work, by managing our channels, creating content, and delivering on our social media strategy to engage people and increase our brand profile.

Other key tasks include content creation and commissioning projects for our website, and having a supporting role in other general communications, engagement and marketing activity and administration as needed. This is a great opportunity for a strategic thinker with a passion for creative, impactful communications, who is ready to demonstrate their initiative.

Location 

Remote, with the option of occasional working in our central London office, and as needed for in-person events (full travel costs will be covered for any in-person events). 

About CharityComms 

CharityComms is a thriving membership network of communications professionals working in UK charities. Our amazing community is made up of more than 750 charities, adding up to almost 12,000 people. 

We work with our members and the wider communications community to raise the standard of charity communications, to enable them to deliver their world-changing missions more effectively. From our range of services and events to our best practice guides, reports, support for professional development and web and social media content, we represent, support, inspire, connect and inform our members and the wider charity communications community. 

We are a small, friendly team of 13, working closely together to achieve big things for our members and the sector. In 2021 we won Team of the Year and have recently been shortlisted for Best Professional Body or Learned Society at the Memcom awards. 

Purpose of the role 

You will be working with the Communications and Engagement team to promote CharityComms and what we offer, through the creation and development of effective and engaging content, and community and stakeholder engagement. 

Communications and content are at the heart of this role, and we’re looking for someone with demonstratable experience in strategic, content-based projects, including commissioning and editing content from external stakeholders, social media management and content creation, and community management. 

Social media management and community engagement 

You will own the social media management of our channels, maximising their performance and supporting stakeholder engagement with our work. You will:

• Deliver and adapt a creative and engaging social content strategy with the Communications and Engagement Manager that meets our wider business aims and objectives. 
• Craft key organisational messaging into engaging social media content and posts to generate conversations. 
• Be responsible for creating, scheduling and managing social content using Twitter, Facebook, LinkedIn and our management tool, Sprout Social. 
• Responsible for maintaining upkeep of social analytics reporting, as directed by the Communications and Engagement Manager, to ensure activity supports wider marketing, communications and engagement strategies. 
• Continuously improve our social media presence and brand profile, including recommending and piloting new approaches to content and channel development to increase community engagement and meet targets. 
• Manage and monitor forum and social media groups and act as facilitator of conversations where needed, working closely with relevant colleagues and stakeholders. 
• Grow and deliver ways to increase engagement with new and existing audiences, including regular engagement activity on member’s posts (sharing, liking) and ensuring our member network is up to date within these channels. 

Content commissioning and creation 

Working proactively and collaboratively with the Communications and Engagement Manager to deliver our content plans. You will:

• Deliver and adapt our communications and engagement strategy to meet our objectives.
• Play an active role in content creation and marketing activity – including designing, producing and editing creative content i.e. graphics, photography, videos. 
• Develop, coordinate and update long-form pieces for our website, i.e. best practice guides and templates. 
• Have remit to commission content projects – using own initiative to develop initial pitches relevant to charity communicators and oversee the commissioning process. 
• Work with external providers where necessary to develop resources and creative materials where required. 
• Stay up to date with current communications, marketing and content trends, to advise the wider CharityComms team on best practice regarding content and campaigns, including accessibility. 

Website and email comms 

Working collaboratively with teams where needed or taking key roles to:

• Edit, upload, and publish content on the CharityComms website as directed. 
• Work with the Communications and Engagement Manager to continuously deliver on website strategy activities.
• Work alongside the Communications and Engagement Manager to deliver eNews campaigns. This could include commissioning, writing, research, proof-reading, scheduling, maintaining lists and reporting on performance as needed. 
• Actively provide feedback to the Communications and Engagement Manager and Head of Membership and Insight on planned activities and make recommendations for improvements. 

Other activities 

• Ability and confidence to deputise for the Communications and Engagement Manager where necessary.
• Analyse data for reporting and make recommendations.
• Work across the organisation to support communications and marketing activity to ensure consistent messaging, tone and content. 
• Provide communications support across key organisational projects, and on any other activity, as reasonably requested, that will generate social and/or financial return on investment for CharityComms. 
• Support the admin of the comms inbox, responding appropriately to requests or flagging for colleagues.
• Keep up to date with sector news, events and activities. 
• Attend CharityComms and sector events, where appropriate, either in-person or online. 

Person specification 

Experience 

• Experience of working in a professional membership organisation - desirable.
• Experience of digital content management; especially working with a CMS - desirable.
• Experience of running social media accounts and engaging communities through them - essential. 
• A good knowledge of current communications and engagement techniques and practice - essential. 
• Experience of both writing and editing for the web - essential. 
• Experience of video and photo editing - essential. 
• Experience of commissioning content - essential. 
• Experience of social analytics reporting - essential. 

Personal attributes 

• Highly motivated and goal orientated - essential. 
• Empathy with the goals and vision of CharityComms - essential. 
• Excellent communications and interpersonal skills and ability to represent CharityComms externally - essential. 
• Strategically minded with a practical hands-on approach - essential. 
• Excellent organisational and administrative skills - essential. 
• Ability to work alone and with others and work under pressure - essential.
• Ability to demonstrate initiative and creativity - essential. 
• A good level of IT literacy, including the use of data bases (preferably Salesforce) and AV systems - essential.
• Commitment to self-directed learning and networking across sectors and share new ways of working with colleagues - essential.
• Maintain an externally facing focus - essential. 
• Support CharityComms proactive, results orientated and collaborative culture - essential. 

Interviews 

Interviews will be held online via Zoom. Our friendly interview panel will be made up of staff members from the Comms and Engagement team. 

These are some of the types of questions we will be asking during the interview: 

• What interests you about working at CharityComms? 
• Tell us about a time when you had to prioritise multiple tasks or deadlines. 
• What is your previous experience of working remotely – particularly with communicating and making sure you are working most effectively with your teammates? 

Shortlisted candidates will be sent the list of interview questions in advance of the interview.

Diversity and Inclusion 

At CharityComms, we’re committed to creating an inclusive culture, internally and in the wider charity sector, where everyone can be themselves and reach their full potential. We value lived and learned experiences of social issues, justice and change.

We actively encourage applications from people of all backgrounds and cultures and we will do our best to support you to upskill because we want to recruit, retain and develop the best talent available. 

Additional info 

All staff are currently working remotely from home, but there is the option to go into the office (located near London Bridge), to work and meet other members of the team as necessary. 

Benefits include: 

• Yearly personal development budget. 
• Generous pension contributions. 
• Opportunity to attend CharityComms events. 
• Reciprocal membership and training opportunities with many other sector organisations. 
• Flexible working is offered where possible. 

ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.

We are looking for a Conference and Major Event Manager to lead on the delivery of our successful annual conference and other major events.

The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.

This role will work closely with our Head of Membership Engagement, the Chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).

CCLG is the UK and Ireland’s professional membership association for all health professionals working in paediatric oncology or teenage and young adult oncology. We are also a leading charity and expert voice for children and young people with cancer.

As the Member Networks Executive, you will play a pivotal role in fostering collaboration, knowledge exchange, and professional development within the professional community. You will be responsible for coordinating and overseeing various specialist interest groups and meetings, ensuring that they provide valuable opportunities for members to engage, learn, and network. You will use your excellent customer service and organisational skills in a busy role engaging directly with all levels of members.

Our work

Each week in the UK and Ireland, more than 30 children are diagnosed with cancer. Our network of dedicated professional members work together in treatment, care and research to help shape a future where all children with cancer survive and live happy, healthy and independent lives.

We fund and support innovative world-class research and collaborate, both nationally and internationally, to drive forward improvements in childhood cancer. Our award-winning information resources help lessen the anxiety, stress and loneliness commonly felt by families, giving support throughout the cancer journey.

We are a registered charity and fundraise for our important activities through campaigns, donations and family involvement.

Main purpose of the job

This role will be responsible for providing administrative support and coordinating activities for various specialist groups within the professional membership association. It involves supporting the Chairs, organising meetings, facilitating communication between members, and ensuring the smooth operation of the groups to enhance member engagement and satisfaction.

Closing date for applications: Sunday 8 September 2024.

Hours: full-time (37.5 hours per week) or 0.8FTE (4 days per week). Other flexible working arrangements may be considered.

Location: This is a hybrid role based in Leicester (40% of time (2 days per week if full time) in our central Leicester office, the remainder remote working)

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

There will be four main areas where you will be most involved:

• Training....including administering agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...administering complaints, setting up and supporting committee meetings.
• Communications...including  social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail and an understanding of the fundamentals of administration.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

CCLG is the UK and Ireland’s professional membership association for all health professionals working in paediatric oncology or teenage and young adult oncology. We are also a leading charity and expert voice for children and young people with cancer. One of our key charitable objectives is funding and supporting research.

It is an exciting time to join CCLG as we begin developing our strategy for the next five years. We will also be launching a new research strategy later this year, which focuses on our dual role as both a funder of research and a key strategic player in this field, setting the broader research direction for the children and young people’s cancer sector through projects like our Children’s Cancer Priority Setting Partnership and our research strategy groups, which set the direction for clinical research in the UK. 

This new role will be responsible for the implementation and delivery of key objectives in our new research strategy, including supporting our research strategy groups, early career researcher network, and key research events.

We're looking for someone with admin or project coordination experience, preferably in a medical research charity, University, research organisation or similar. Knowledge of charity medical research funding, and how it works, is desirable but not essential. This would be an ideal role for someone looking to develop their career in the charity sector, particularly in health or medical research.  

Our work

Each week in the UK and Ireland, more than 30 children are diagnosed with cancer. Our network of dedicated professional members work together in treatment, care and research to help shape a future where all children with cancer survive and live happy, healthy and independent lives.

We fund and support innovative world-class research and collaborate, both nationally and internationally, to drive forward improvements in childhood cancer. Our award-winning information resources help lessen the anxiety, stress and loneliness commonly felt by families, giving support throughout the cancer journey.

We are a registered charity and fundraise for our important activities through campaigns, donations and family involvement.

Main purpose of the job

This role will be responsible for providing a range of support, including administrative support, and coordinating activities across our research programme. You’ll provide support to a range of activities including our Research Strategy Groups, research networks, lived experience engagement in research, and our research funding processes. This is a flexible and varied role, and you’ll be a key member of a small team making a big impact.

Closing date for applications: Sunday 8 September 2024.

Hours: full-time (37.5 hours per week) or 0.8FTE (4 days per week). Other flexible working arrangements may be considered.

Location: Either hybrid (40% of time in our central Leicester office, the remainder remote working) or completely remote with travel to our Leicester office as required.

Information for Applicants

Meetings Co-Ordinator

Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer

Salary: £28,528.76 for 37.5 hours, £6086.08 pro rata

Holiday entitlement: You will be entitled to 25 days paid leave plus public holiday per annum pro rata

Closing date: 12pm, Monday 9th September 2024

Carers Voice Norfolk & Waveney aims to promote equality of opportunity and welcomes applications from diverse candidates with the right mix of experience, skills and potential.  We will collect and process the personal data you provide on this application form and any other supporting documentation you submit in order to administer the recruitment procedure for the above role. Further information is available upon request.

Introduction to Carers Voice Norfolk & Waveney

Carers Voice Norfolk & Waveney is a user-led charity providing the independent voice of Carers in the way their services are designed, developed and delivered. Its vision is to ensure that unpaid Carers throughout Norfolk & Waveney are valued, recognised, and supported with equal access to a good quality of life that is not prejudiced by their caring role.

The guiding principle that informs our work is expressed in the organisational mission statement:

‘To improve the health and wellbeing of all Carers in Norfolk & Waveney; through partnership working we will ensure that the voice of Carers is heard and listened to, enabling support and services to be designed and delivered that reflect Carers’ needs and interests’.

Carers Voice Norfolk & Waveney facilitates a countywide strategic partnership group and five locality network groups, all of which meet quarterly. CVN&W has a membership of over 2000 Carers and a reach extending to over 100 Carer groups countywide. The organisation is led by a board of trustees, all of whom have lived experience of caring, and who delegate day-to-day management to the Chief Officer who is supported by the Carers Voice Co-Production and Project Officer and the Membership & Administration Officer.

Carers Voice Norfolk & Waveney works in partnership with the Norfolk and Waveney Integrated Care Board which provides the health and social care for Norfolk and Waveney together with statutory and voluntary organisations. We work closely with Norfolk County Council and the commissioned countywide support service for Carers, Carers Matter Norfolk.

Coproduction is central to everything we do at Carers Voice. Carers are ‘experts’ through their lived experience and Carers Voice works to ensure Carers are able to influence change regarding the services, policies and decisions that affect them and the people they care for. Coproduction is an equal relationship between people who use services and people responsible for services. Decision making is shared in planning, design, delivery and monitoring.

The role will be carried out mainly in weekday office hours and can be flexible to suit the right person. Very occasional evening and weekend work will be required. The role will predominantly involve working from home. Equipment such as mobile phone and laptop, will be supplied. We are looking at the potential of arranging in person meetings which would require some travel within Norfolk & Waveney. A mileage allowance will be paid.

Job Description

Job Title: Meetings Co-Ordinator

Company: Carers Voice Norfolk & Waveney

Reporting to: Carers Voice Norfolk and Waveney Chief Officer

Accountable to: Carers Voice Norfolk and Waveney

Location: Working from home with some flexibility for face to face meetings

Hours: 8 hours a week. These hours are flexible and can be taken across the week with approval from the Chief Officer

Main purpose of the role:

We are looking for a Meetings Co-ordinator to join our team.

Are you a great communicator, with first-class organisational skills, and experience of co-ordinating meetings?

Do you have excellent communication and interpersonal skills, with the ability to establish rapport, empathise and build trust with Carers from diverse backgrounds.

The Meetings Co-ordinator will lead the co-ordination and development of the five Local Carer Involvement Meetings and be responsible for facilitating/ chairing these meetings.  These meetings are an opportunity for Carers to share their experiences and to come together with practitioners to co-produce solutions to gaps in support. The role involves supporting a network of unpaid Carers in Norfolk & Waveney. You will be helping Carers to have a say on issues that matter to them; strengthening the ‘Carers Voice.’ You will play a key role in outreach, engagement and advocacy, to ensure that Carers Voices are heard.

Main Relationships:

The role will maintain effective connections with: Carers and Past Carers (individuals and groups), Co-production & Project Officer, Membership & Administration Officer, Adult Social Services Operational Business Lead and integrated health and care practitioners, service providers and user-led groups and VCSE organisations and statutory bodies such as Healthwatch Norfolk.

Tasks:

1. Networks / Community Development

1. Lead (operationally) the coordination and development of five Local Carer Involvement Meetings to give Carers a space to share their voice in the design, delivery and evaluation of services and support which affect them, ensuring Carers feel heard and supported.

2. Chair the five Local Carer Involvement Meetings quarterly, providing organisational and facilitation support, including aspects of administration (setting and distributing notes, agendas and documentation and taking forward and reporting back on actions). Minute taking will be provided by another member of staff whenever possible.

3. Develop the membership of Locality Networks to ensure good representation from Carers, Carer peer support groups, practitioners, service managers and commissioners.

4. Building networks between local services and Carers. Collaborate with internal and external stakeholders, including healthcare professionals, social services agencies, and community organisations.

5.  Provide a quarterly report on the Local Carer Involvement Meetings to the County Wide Partnership Board and wider Integrated Care System

2. Communications & Engagement

6. Build and grow Local Carer Involvement Meetings and the Carers Voice membership

7. Support communications and promotion of the Carer Involvement Meetings and involvement opportunities locally, regionally and nationally

8. Attend events to promote Carers Voice Norfolk and Waveney and the Carers Identity Passport, signposting to support for Carers and reaching hidden and/ or Carers who are not engaged in services 

3. Participation

9. Support Carers to be involved in co-production activities and opportunities. 

10. Facilitate Carers to have a say in the design, delivery and evaluation of services that support Carers and those they care for through Local Carer Involvement Meetings and other services and forms of support as appropriate.

11. Support with identifying local, regional and national involvement opportunities (e.g. consultations, workshops and co-production activities), feeding information through the Local Carer involvement Meetings and Carers Voice membership, providing Carers the opportunity to have their voice heard.

4. Volunteer Recruitment and Management

12. Support the ongoing development of a ‘Carers Ambassadors’ programme. Carers Ambassadors are volunteers within Carers Voice who have personal lived experience of caring. They are members of Carers Voice Norfolk & Waveney and regularly contribute to the development and design of services used by Carers within health and social care. Their experience means they are linked in and familiar with services for Carers across the County.

5.  Other

13. Proactively work with other team members to ensure co-production is embedded in all the work Carers Voice undertakes.

14. Deputise for other members of staff as required and briefed.

15. Contribute to the ongoing monitoring, evaluation, and review of the support for Carers within Norfolk and Waveney

16. Help to capture and publicise Carers Stories to raise awareness of Carers

17. Develop ways to involve and engage Carers with activities happening in the wider health and social care sector so that co-production takes place.

All Carers Voice Norfolk and Waveney post holders are responsible for:

18. Working to the policies and procedures of Carers Voice Norfolk & Waveney

19. Promoting equal opportunities and respecting diversity within all aspects of their work

20. Complying with Health and Safety Regulations

21. Carrying out additional duties where appropriate which may be allocated from time to time by the Chief Officer / line manager.

Person Specification:

Experience and Qualifications:
Essential

Chairing and facilitating meetings, workshops or groups sessions and reporting back on actions progress

Coordinating and networking with local organisations and practitioners

Database management (Mailchimp, Excel, or similar)
Handling confidential and sensitive information (Data Protection Act 2018 & GDPR compliance)

Desirable

Educated to degree level or equivalent

Experience of using social media for promotion and to build networks

Volunteering/ working with Carers/ people who use services/ lived experience of Caring

Meeting/ Events promotion

Knowledge & Skills:

Essential

Excellent communication and interpersonal skills -written and verbal

IT Literate: use of Mailchimp/ Smart Survey, (Microsoft Office Suite)

Ability to work under pressure, prioritising and managing conflicting workloads

Desirable

Knowledge of the health and social care system locally and nationally / issues affecting Carers and the people they care for and organisations who offer support.

Creating professional social media content

Copy writing (creating accurate content tailored to target audiences, print and online)

Experience with wellness and holistic approaches

Understanding of barriers to wellbeing, including but not limited to mental health challenges, socio-economic challenges, and life transitions.

Attributes:

Essential

Reliable, professional with an empathetic approach

able to work as part of a team

Diplomacy: able to handle sensitive and confidential information

Self-motivated: ability to work independently and show initiative

Time management and ability to prioritise workload

Other requirements:

Occasional work during evenings and/or weekend (attending events)

Ability to travel throughout Norfolk & Waveney

Desirable:

Current driving licence and use of a car