Member Records Manager Jobs

About us

We are a team of compassionate, collaborative and courageous professionals. Every day, we challenge ourselves to keep learning, adapting and innovating, supporting vulnerable children and young people wherever they need us. Our vision is a society where all children and young people live healthy, safe and happy lives. We’ll never stop until this is a reality. Please visit our website and learn more about our approach and the services we provide.

 About the role

As the Hospital Based Youth Worker, you will be supporting young people, aged 11-19, presenting at UCLH emergency department or who are inpatients within various areas of the hospital for whom there are safeguarding or there psycho-social support needs identified. The work with young people will be primarily hospital based, but you will also support some young people for longer term support in the community. You will engage with and support young people with their immediate needs and connect them with relevant community services for further support. Working in partnership with other professionals you will support young people’s holistic needs to enable long term improvement of healthy behaviours and opportunities to thrive.

To succeed in this role, you need to be proactive, a people person and passionate about supporting young people. You will have extensive experience working with young people who are vulnerable and have a wide range of needs, and a strong understanding of the support they need. You will ideally have a thorough understanding and knowledge of services for young people in Camden and Islington and other London boroughs and both community and local authority-based partners. Resilience, self- reflection and flexibility are all essential to this role and you will participate regularly in clinical supervision to broaden your practice and emotional literacy.

You must also be a skilled communicator: as comfortable building a relationship with a young person as you are liaising with our clinical colleagues in hospital and community-based partners. You’ll be keen to keep learning, seizing training opportunities at Redthread and continuously reflecting upon and improving your practice.

In return, the successful candidate will receive a competitive salary, a supportive and flexible working environment, excellent staff training and development package and access to a range of employee benefits including; enhanced annual leave and family leave entitlements, employer pension scheme contribution, access to clinical supervisions, enhanced employee assistance programme services and more.

As this role requires an NHS honorary contract, as well as Redthread benefits, you’ll also have unique access to generous NHS discount and blue light schemes too.

The offer of employment is conditional on satisfactory pre-employment checks which includes meeting any applicable legal vaccination requirements, unless medically exempt, as set by the CQC. Redthread is not a Home Office-licensed visa sponsor, evidence of the right to work in the UK will need to be provided at Interview stage.

How to apply:

Sound good? Before making an application, please ensure that you've read through the job pack, including the important information on the final page on how to apply. For more about our recruitment process, benefits and our commitment to safeguarding, equity, diversity, and inclusion please check out our guidance for applicants on our website.

For a full Job description and person specification, please download the job pack from our website.

• Application deadline: 10 am Wednesday, the 11th of September 2024.

• First-stage interviews will be held on the 18th of September, 2024.

• Second-stage in-person interviews will be held at UCLH Hospital on the 26th of September 2024.

Please note: If we receive a high number of applications, we reserve the right to close the advert before the closing date. Therefore, early applications are encouraged.

We are seeking an entusiastic and caring Operations Officer who will be responsible for the day-to-day operational activitites of the organisation focused on patient support and project delivery. The role will involve a close working relationship with our Fundraising and Events Officer, and our Board of Trustees, and will be a pivotal role within our small but mighty organisation. This is an exciting role working directly with multiple stakeholders including our beneficiaries, NHS and scientific collaborators and funders to deliver our values and benefit. You will be a driving force for the organisations mission and making a big difference!

MhIST is the leading Bolton based mental health charity. We have built on over 30 years of experience working with people experiencing mental health problems in the community, in hospital and in supported environments. We take a broad view of mental health, and we work with anybody who professes a mental health problem.

What we do

MhIST is an innovative user-led organisation that provides a responsive, safe and confidential service that supports people with mental health challenges and their carers’. Our services are inclusive, responsive and creative. We are committed to supporting people to drive their recovery, develop self-management strategies, and respond positively to future challenges.

Our uniqueness comes from the personalised care we provide, through one-to-one support, talking therapies, self-help groups, employment advice and information and advocacy Services. We equip each individual with the skills, attitude and self-belief they need to go on to live a successful independent life in their community.

We are committed to creating a safe and non-judgemental space where people can receive a warm welcome and help to access the right support at the right time. We believe everyone has the right to be listened to, to be heard and to have a voice, that every individual is at the centre of decision making.

Our core values are to support vulnerable people to have a voice in their care and to secure their rights, represent their interests in care planning and obtain services to meet their bespoke needs. Specifically, we:

• Promote social inclusion;
• Promote health equality;
• Promote social justice.

Our vision and values

Before, during and beyond the pandemic, our vision and values continue to drive everything we do - as an employer, support provider, and a trusted and respected community organisation.

Our vision

To deliver a friendly, safe and positive environment for people with mental health problems. Giving people the skills and tools to self-manage their emotional wellbeing.

The quality of our services means everything to us. The people we work with inspire us and in turn we look for new ways to inspire change. We owe it to the people we work with to grow and shape the future, because we believe in what we do.

Our values

Service user led. We are staunchly committed to reflecting the needs of users and involving members in decisions throughout the organisation. We encourage members to collaborate in service delivery and in the governance of the organisation.

Non-judgemental. We want to provide a friendly and safe environment so that everyone in our organisation feels accepted. We know that feeling judged makes our mental health worse.

Confidential. MhIST protects the confidentiality of everyone in the organisation. Poor mental health has made us and our members feel vulnerable and want to ensure that we do not contribute to those feelings.

Encouraging. MhIST provides an empowering environment that enables people to develop and grow as individuals. We make sure that everything we do is working with people towards their own goals.

Empathic. We champion the wellbeing of individuals and treat everyone with kindness. Respect and dignity are the cornerstones of our behaviour.

Key information

Location: 1st Floor, Moorland House, 116 Bark Street, Bolton. BL1 2AX.

Contract: Full-time (36.25hrs/week), permanent

Salary: £58-£60k per annum, depending on experience.

Annual leave: 22 days annual leave, rising with extended service to 27 days per year, plus statutory bank holidays.

Benefits: Pension scheme with 3% contribution from the organisation.

Opportunities for flexible working arrangements.

Ongoing training and development opportunities.

Role Responsibilities:

As our new CEO, you will manage MhIST efficiently, effectively, and safely, aligning with our strategic aims. You will shape plans, ensure governance, and advocate for mental health, maximizing service impact. This role requires an empathetic leader to inspire a culture of learning, inclusion, and support. Collaborating with our Senior Leadership team, you will manage resources, finances, and operations, maintaining high standards. Supported by a committed Board of Trustees, you will work on strategic direction and financial sustainability.

Requirements:

Experience of working as a CEO or senior leader for a purpose-driven organisation

Genuine passion for our mission with a proven track record of successful business development/fundraising

· Demonstrable experience in governance and compliance

· Experience of building a culture that promotes continuous learning, inclusion, collaboration, and accountability

· Demonstrable experience as a values-led, resilient and people-centred leader

· Strong financial acumen

· Excellent communication and influencing skills

· Understanding of challenges affecting the voluntary sector

Location: Homebased – UK wide travelling to our London based Hub (Kennington) 

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.   

We currently have around 90 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.  

Job summary 

We're looking for an ambitious and talented Head of Public Fundraising join our team. As a member of the extended leadership team, you'll inspire and lead a talented team of fundraisers committed to growing income from community, events fundraising and individual giving (including legacies). A highly motivated, creative team player with a strong track record of success, you'll support our fantastic public fundraising team to take these vital income areas to the next level and beyond. 

You’ll have a solid understanding and experience of one or more public fundraising income areas, be adept at identifying and creating opportunities for income growth and be able to communicate with a wide range of audiences, organisations and stakeholders — internally and externally. An understanding of health and medical causes would be beneficial but certainly not essential. We’re very happy to support the career development of somebody stepping up into their first ‘head of’ role and will also consider applications from someone who is already in a Head of role seeking to increase their remit across a greater number of fundraising areas. Most importantly, however, is your understanding of public fundraising alongside your passion to support the charity to save lives and improve the quality of life of everyone affected by bowel cancer. 

DOTW UK has a small, high-performing and dynamic services team dedicated to delivering high quality, person-centred healthcare in a fast-paced environment, ensuring exceptional personal and team performance.

We are looking for an Outreach Senior Caseworker with experience of delivering effective advocacy on behalf of people from marginalised communities. This role will  play a key role in the delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.

As part of DOTWs Services team, you will support the service by proactively promoting DOTW’s service at individual accommodation sites, providing social assessments for residents and their dependents, escalating health issues of any immediate concern, and support responses to urgent health and/or safeguarding concerns. As part of a culture of best practice, you will ensure adherence to DotW policies and will provide support resolving complex cases, deploying your demonstrative experience delivering person-centred, compassionate care and/or advice and support to people seeking asylum or from other excluded communities.

You will lead by example, demonstrating effective advocacy, coordination, and multi-tasking skills, The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment and be able to work productively and constructively within a close-knit team by demonstrating an open and responsive attitude and using your excellent communication skills.

You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.

You will be supported by an experienced team, regular line management, and clinical supervision. Skills in Basic Life Support, First Aid, safeguarding, mental health management, and trauma-informed approaches will be provided.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. 

Closing Date:

Wednesday 11th September at 9am.

How to Apply 

To apply, please submit your CV & Covering Letter on the link provided with the following details:

- Why you would be interested in the role

- Contract length – 6 or 12 months

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16 – 25 years old. Our educational approach focuses on the individual at all times.

We are thrilled to invite a passionate Lecturer / Post 16 teacher to join our innovative and nurturing education community on a 1 year Maternity Cover.

Location: CONEL College, N15 4FY (Tottenham, London)

Salary: Circa £36,000

Type: Maternity Cover, full time (37.5 hours per week)

Start date for role: October half term 2024

Ending date for role: October half term 2025

Why join us?

• Term time only role and paid across 52 weeks
• The role itself is very rewarding both through the freedom of creativity and seeing first hand, our learners develop and progress through their goals and aspirations.
• Excellent CPD including a wide-range of in house and external training courses.
• You will have the support of a wider transdisciplinary team that includes full-time Occupational and Speech and Language Therapists as well as BCBA qualified Behaviour Analysts.
• Annual staff recognition awards.
• Cycle to work scheme up to £5000.
• Season ticket loans.
• A wide range of wellness programmes including: virtual yoga & zumba classes, running club, art & cooking classes online. 
• Employee Assistance Programme, to help you balance your work, family, and personal life.
• Access to physiotherapy.

About Ambitious College:

At Ambitious College, we are on a mission to empower learners with diverse needs to achieve their fullest potential. We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our educational approach focuses on the individual at all times. Our learners, numbering up to 10 per class, are remarkable individuals who are mostly pre-verbal or rely on assistive communication systems to express their thoughts and needs.

About the role:

As a Lecturer with us, you'll play a pivotal role in delivering creative and person-centered lessons. Your teaching will revolve around our unique learners who are currently engaged with the pre-entry national curriculum framework. Within this framework, you'll have the opportunity to embed functional Math and English skills seamlessly throughout the curriculum.

Your role as a Lecturer:

• Provide excellent delivery, teaching and course leadership to learners across Ambitious College
• Safeguard and promote the welfare of the young people we support
• Work with learners to ensure they receive a service that delivers the outcomes specified in their individualised learning, person-centred plans
• Prepare and deliver schemes of work, lesson plans, assignments and assessments in line with departmental and awarding body requirements
• Work collaboratively with allied health professionals as part of a trans-disciplinary team

Closing Date for role: Sunday 8th of September 2024

Interview date: Tuesday 17th and Wednesday 18th of September 2024

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About the Role: We are looking for someone who is passionate about empowering and involving people in decisions made about their lives to join our team. You will work resourcefully and collaboratively with the individuals you support ensuring that they are able to fully participate in decisions affecting their lives.

The post holder will provide independent advocacy in a range of settings, from hospitals, including secure mental health units, residential homes, and in the community.

You will be responsible for ensuring individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. You’ll promote self-advocacy and empowerment at every opportunity whilst raising awareness of advocacy and referral pathways to those who are eligible and the wider community.

About You: The successful candidate will need a good working knowledge of public and voluntary organisations to enable them to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options, and acting as directed by them.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidentially on behalf of others. Strong communication skills and time management skills will be required, and you will need to be computer literate.

Whilst a qualification in Independent Advocacy is desirable this is not essential. We will provide the successful candidate with practical training alongside support needed to achieve the qualification so that you can develop your knowledge and skills to become an advocacy expert.

As an organisation that undertakes ‘Regulated Activity’ all advocacy roles are subject to an Enhanced DBS (Disclosure & Barring Service) and Adult Barred List Check.

Equality & Diversity: We are committed to promoting equality of opportunity, celebrating, and valuing diversity, ensuring our people are truly representative of the communities we serve. We welcome applications from all sections of the community, especially those with lived experience.

As a Disability Confident Committed Employer, all disabled candidates who meet the essential criteria, relevant to this role (as set out within the person specification), will be guaranteed an interview.

How to Apply: For further details on how to apply, please download the Recruitment Pack (available below).

Important Dates:

The closing date for applications is midnight on Sunday 8th September 2024.

Interviews are expected to take place week commencing 16th September 2024.

Civitas Recruitment are delighted to be working with a fantastic boutique Islamic charity focused on using its vast skills and experience to help donors build a lasting legacy. The organisation has a team of dedicated team members who research, define and incubate innovative community development projects and opportunities for philanthropists to invest in. An exciting opportunity exists for a Senior Administrator & Client Relationship Officer to join the team. The postholder will be responsible for nurturing and maintaining relationships with charities and other stakeholders to ensure continued support for the organisation’s mission and programs. This is a permanent, full-time role hybrid in Bradford. 

Who are we looking for?

Ideal candidates will have a minimum of 2-5 years of experience in client relationship management. You will have a clear understanding of fundraising and marketing and have a proven track record of successfully building and maintaining relationships with clients, donors and stakeholders and achieving fundraising goals. You will have excellent communication skills, both verbal and written with the ability to articulate the organisations mission and impact effectively. Strong interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and work well in a team environment is essential for the role. You will be highly organised with the ability to prioritise tasks, manage multiple projects simultaneously and meet deadlines in a fast-paced environment. We welcome applications from all backgrounds, communities and industries and those that can share the values and ethos of the charity.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

Community Fundraising Officer

Salary: Competitve- Self Emplyed

Responsible to: Executive Director

Main Purpose: To implement the fundraising strategy and generate over £200,000 annual income for the organisation

About MEWSo: Middle Eastern Women and Society Organisation (MEWSo) is a women's charity run by and for women from ethnic minority communities. The majority of the communities we serve are from Middle Eastern, North African, and Asian backgrounds. Our mission is to defend and protect women from violence both at home and in the wider community, help them rebuild their lives through tailored advice, guidance, and support, and campaign for their equality and human rights to be respected.

Job Overview: MEWSo is seeking a dynamic and experienced Fundraising Officer to join our team. The successful candidate will be responsible for implementing the fundraising strategy and generate over £200,000 annual income for the organisation. The ideal candidate will have a good background in fundraising, excellent communication skills, and a passion for our mission.

Main Duties and Responsibilities:

· Working with the Executive Director, ensure an effective fundraising strategy consistent with MEWSo’s business plan for sustaining the Advice Department and project activities in Islington, Westminster and pan-London

· Research and identify potential donors and their priorities

· Write fundraising applications and budgets and/or tender documents

· Proactively seek funding opportunities and maintain a pipeline of different sources of funding, including one year and multi-year grants from trusts and foundations

· Engage the Chair and Board Members in pursuing fundraising opportunities.

· Assisting in the search for opportunities for tendering, contracts and grant applications to funders and donors

· Maintain accurate and up-to-date information on all submissions, grant-funded projects and donors

· Produce regular fundraising activity reports to track and monitor progress

· Be the first point of contact for trustees, staff and partners for all fundraising queries

· Attend fundraising events when needed

Skills/experience:

Essential:

1. Excellent understanding of the funding landscape

2. Track record in building successful donor portfolio (trust and foundations)

3. Experience of developing new funding applications from scratch

4. Experience of involving and empowering disadvantaged individuals and groups

5. Experience of liaising with statutory providers and voluntary organisations

6. Experience in building partnership work with sister organisations, ideally from the VAWG sector

7. Excellent knowledge of issues and challenges to women experiencing domestic abuse, including especially harmful practices

8. Good IT skills, MS office including Word, Excel, Outlook, and Power Point,

9. Administrative skills and ability to set up systems for monitoring and reporting

10. Ability to work both independently and as part of a team

11. Fluent in English

Desirable:

1. At least 3+ years in a similar role

2. Track record in building successful donor portfolio (corporate donors, individual donors)

3. Experience with securing funding through crowdfunding platforms

4. Experience with working with volunteers

5. Experience in donor reporting

6. Experience in project management, including MEL frameworks

GDWG has an exciting part-time opportunity to join our team as a fundraiser. In this role you will work with the Director to manage our fundraising portfolio. We are looking for either an experienced fundraiser or someone who is at entry level who is keen to learn on the job.

GDWG is a charity committed to improving the welfare and wellbeing of people who have experienced immigration detention, through offering friendship and support and advocating for fair treatment. We primarily work with people detained at Tinsley House and Brook House Immigration Removal Centres (IRCs) at Gatwick Airport. Our volunteer visitors befriend and make weekly visits to people in detention. Our advocacy project Refugee Tales calls for a future without detention, and works with people who have experienced detention to call for change. 

We require blended working from home and from our office in Crawley. This is a one-year fixed term contract with the likelihood of extension. The role requires someone who can demonstrate a high level of written and organisational skills including meticulous record-keeping in a fast-paced work environment. Fundraising experience with trusts and foundations is preferred. 

The closing date for applications is Friday 6th September. Interviews will be held online on 11th September.

FICS is seeking a creative and committed Communications Officer to join the Development and Communications team. The purpose of this role is to deliver FICS' communications strategy, expanding our reach and producing engaging and accessible content. This role sits as part of the Development and Communications function, serving both the advancement of FICS’ theory of change as well as working with the programmatic teams in a support capacity. In this position, you'll thrive on collaboration, working closely with various teams and working in a busy, adaptive environment. 

About Media Defence

Media Defence is a charity that helps media to defend their rights. We support independent media, journalists and citizen journalists who are under legal threat by making sure that lawyers are available to defend them. We engage in strategic litigation to improve the regulatory environment for media freedom, make grants to organisations in various countries to run media defence programmes, and build the capacity of the lawyers and organisations we work with on issues of media law.

About the Role

As Events Coordinator and Team Assistant, you will support the CEO, as well as the Operations, the Development and Capacity Building teams across all their events, traveling and administrative needs. Your main job responsibilities will be centred on organising and managing the admin that supports our work. You will play a crucial role in ensuring the smooth running of in person activities and administrative functions, working closely across the organisation.

You will be an enthusiastic team player as a lot of your tasks will involve and require input from other team members, from scheduling meetings to assisting in planning all our international travel, in compliance with current donor requirements.

Main Responsibilities

Events planning and coordination

• Coordinate logistical aspects of in person programme activities, including venue arrangements, participant travel, accommodation, and catering. These activities may include meetings for lawyers, regional and international convenings for Media Defence's network of partners, and fellowships
• Implement the logistical planning of events, including visas, flights, ground transportation, itineraries, and other travel-related arrangements, ensuring that all donor requirements are satisfied, such as the Fly America Act where applicable
• Assist Media Defence staff with visa applications, travel arrangements, itineraries, and accommodation needs, providing support to ensure a positive experience. This may include Board meetings, conference participation for Media Defence's Legal Team and CEO travel coordination

Contractual and Financial Coordination

• Support the Finance and Operations Director to ensure that event logistics align with donor requirements and Media Defence policy requirements, with a particular focus on financial compliance and the accurate implementation of travel, finance, and procurement policies
• Coordinate with external vendors, service providers, and contractors to manage contracts, payments, and other financial transactions related to event logistics
• Maintain accurate and precise record-keeping for all event-related activities, ensuring documentation meets organisational and donor requirements
• Maintain a filing system of all travel related and relevant documents that meets Media Defence's policies and donor requirements

Team Support

• Manage diaries and organise team meetings
• Take notes at meetings, prepare the minutes and distribute to relevant participants
• Provide support through administrative and communication activities, including checking that invoices from suppliers are accurate and handle any queries
• Oversee effective and smooth running of the Media Defence office, making sure staff are supported and resourced
• Monitor office supplies and stationery and make purchases when required
• Oversee maintenance of the fixed asset register and safeguard assets
• Participate in the delivery of ad hoc projects and tasks, as required

Other

• Identify and carry out any other duties which fall within the scope, spirit and purpose of the post as requested
• Maintain and observe an appropriate level of confidentiality at all times

Person Specification

Essential

• Excellent written and spoken English, good editorial skills and the ability to communicate with diverse communities and varied audiences
• Detail-oriented
• Competent IT user including Microsoft Office Packages, internet and email
• High level of personal integrity and commitment to the values of the organisation
• Ability to work flexibly and collaboratively to tight deadlines
• Ability to work in a multi-cultural environment
• Ability to manage a varied workload and demands from different teams
• Flexible and dependable, able to take the initiative
• Ability to work on own initiative without daily supervision
• Flexibility to reprioritise effectively and respond to requests for information at short notice
• Have a positive approach to daily tasks and have a solution focussed working method
• Proven experience of working with, and relating to, a diverse range of people and a pleasant, diplomatic manner and disposition in interacting with colleagues at all levels, as well as with Media Defence partners
• Right to work in the UK

Desirable

• Experience with databases/CRM systems
• Previous experience of working in a support/administrative support role would be an advantage
• Knowledge of French, Spanish or Arabic

Benefits

• Pension: Contributory pension scheme (employer matched contribution up to max. 8%
• Annual leave: 25 days annual leave plus bank holidays
• Week off between Christmas and New Year’s
• Third Friday of each month off
• Opportunity to carry over five days into the following annual leave year
• Days’ start/finish time is flexible
• Friendly and supportive team culture
• On joining Media Defence, all employees are automatically able to access professional support through our Employee Assistance Programme (EAP) provided by Health Assured Limited and through a digital health app
• We offer an enhanced maternity and paternity leave package
• We provide a range of training and development tools to support our employees to improve or develop skills and knowledge for the benefit of both the individual and the organisation

Equality and diversity are fundamental to our mission. We are committed to the recruitment and retention of individuals from diverse backgrounds and who reflect the diverse communities in which we operate.

Closing Date: 18th September 2024

Interviews will take place online between 25th to 27th September 2024

Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

We are looking for a Service Administrator

Salary: £21,000 - £24,000 per annum

Work Location: Based at one of the Advance Women’s Centres (West, North or East London) 2 days in Finsbury Park 

Working Hours: 35 hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

The role:

In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.

What you will bring:

The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.

In short, you will have:

• Experience of office management, co-ordination, and administrative skills
• A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
• Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
• Experience of maintaining case management systems, data systems and producing regular monitoring reports
• Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments

What we offer:

• 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
 

Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Newham. No personal care or experience is required, just the right values.

£13.15 per hour, working a zero hour contract.

Want to feel like you have an exciting future? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
Enable customers to make full use of community facilities by providing support as directed

For the full list please see our website.

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused

For the full list please see our website.

What you'll bring:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.