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Member Communications Officer Jobs in Manchester

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Together Dementia Support, Manchester (On-site)
£32,750 - £35,250 per year
Posted 1 week ago
NFP People, Remote
£26,700 per year Remote working
Posted 5 days ago
The King's Trust, Manchester (Hybrid)
£32,700 - £40,800 per year dependent on your location, skills, knowledge and experience
Posted 5 days ago
Closing today at 17:00
Manchester International Festival, Manchester (On-site)
£32,000 - £34,000 per year
Posted 2 weeks ago
The King's Trust, Manchester (Hybrid)
£27,100.00 to £33,900.00 dependent on your skills, knowledge and experience
Posted 5 days ago
Closing in 7 days
M13 Youth Project, Manchester (On-site)
Full-time £32,500-£37,500; pro rata between £21,667 - £30,000 per year
We're an exciting youth work charity in Manchester seeking an inspiring Operations Manager to lead our team and manage daily operations.
Posted 1 week ago Quick Apply
Page 5 of 5
Manchester, Greater Manchester (On-site) 1.44 miles
£32,750 - £35,250 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

Posted by
Together Dementia Support View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 08 January 2025
Closing date: 07 February 2025 at 13:50
Tags: Project Management, Volunteering Management, Operations, Commercial, Compliance / Quality, CRM, Data Analysis, Data Protection, Database Management, Delivery, Dementia, Health and Safety, Information Management, Internal communication

The client requests no contact from agencies or media sales.