Medical Jobs

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern PIC team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision

Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

You don’t need to tick every box—if you care about making a difference, we want to hear from you.

Have you ever seen a well-meaning health initiative fall flat because it didn’t actually work for the people it was meant to help? Or felt like decisions about community health were being made without listening to the people who’d be most affected?

This role is about changing that.

We’re looking for someone who can build trust with communities, listen deeply, and work alongside people to create real solutions, not just ones that look good on paper. You’ll spend time in community health spaces, speaking with those whose voices are often overlooked, and finding ways to make physical activity a meaningful part of their health and wellbeing.

You don’t need to be an expert in policy or health systems, but you do need to care about making sure people’s experiences shape real change. The insights you gather won’t just inform local projects; they’ll influence decision-makers and help shift how the system supports communities.

If you’re passionate about working alongside people to break down barriers, if you see a problem and want to roll up your sleeves rather than wait for someone else to fix it, we’d love to hear from you.

Role Outcomes

1. Community-driven insights shape system and policy improvements.

2. Underrepresented groups have increased opportunities to engage in physical activity as part of health pathways.

3. Communities experience inclusive, co-designed solutions to support their physical and mental health.

4. The voices of underserved populations are amplified and recognised in decision-making forums.

5. Health teams in community settings are more responsive to local needs and use physical activity as a tool to support their patients.

What does this mean day to day?

All of your duties will be directly linked to the outcomes above, where you will have plenty of freedom to achieve these.

Your tasks could include: 

• Building relationships with community health teams, PCNs, social prescribers, and local communities. 
• Collecting and reporting on community insights to inform system and policy work.
•  Co-designing and testing innovative approaches to integrating physical activity into health interventions with community members. 
• Amplifying community voices through storytelling and advocacy. 
• Providing feedback to the Health Inequalities Officer – System to ensure our approach with healthcare is aligned with community needs.

How we value you - 

• Generous Health & Wellbeing Cash plan - including access to a virtual GP any day anytime, cash back towards the cost of everyday healthcare expenses like dental check-ups, eye tests, and physiotherapy sessions. Discounts to gym memberships and retail discounts such as cinema tickets and your weekly shop.
• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
• Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
• Death in service scheme up to the value of three times actual salary
• Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
• Up to 8% employer contribution to pension scheme
• Access to Cyclescheme
• Annual CPD courses offered by Staffordshire University
• Online skills training platform - for employees to use to broaden their professional and personal development across a range of online courses
• Access to counselling service

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at Lancaster Police Station. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

As an IDVA working on Operation Provide you will:

• Work with the Police safeguarding team to identify high risk victims of domestic abuse.
• Check internal systems to check if victims are known or open to internal services and liaise with same.
• Conduct joint visits with the police to victims who are at serious risk of harm to provide independent information about their rights and options to enable them to keep safe from harm.
• Assess their needs and develop a bespoke safety and support plan
• Provide information and advocacy around the criminal justice process
• Liaise with internal and external agencies in order to keep the victim safe from harm and address their needs.

You will need:

• IDVA accreditation and/or have considerable relevant experience in supporting victims of domestic abuse
• a comprehensive understanding of domestic abuse & the impact on victims & families
• knowledge of risk assessment, safety planning & risk management
• an understanding of Safeguarding issues & the legal responsibilities surrounding these
• theoretical, practical & procedural knowledge of civil & criminal justice remedies
• experience of partnership working
• good organisational skills, able to prioritise effectively
• strong crisis management skills, able to deal with difficult situations.
• Good communication, negotiation and advisory skills, both written and verbal
• IT skills, able to use Microsoft Office & Case Management systems

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Triage & Early Interventions Officer Assistant you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
• Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker.
• Assist with the care and support of the guide dog assigned to support the caseworker

You will need:

• Effective verbal/written communication and numerical skills.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent record keeping skills with a focus on quality and accuracy.
• Experience of working in a client focused service area or setting.
• Understanding and knowledge of equal opportunities and diversity

Please see attached Job Description and Person Specification for further details. Please note you will need be expected to match the TEIO holiday a minimum of 60% of the time.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based from our Blackpool Office, working 20 hours per week (exact hours and days can be flexible but will be between 9-5pm Monday - Friday) You will be eligible to apply for Hybrid working (up to 2 days per week from home) after successful completion of your probation.

We are looking for an experienced administrator who will support the team and coordinate the Domestic Abuse Perpetrator Panel.

To be successful in this role you will need:

• Experience of working in an administrative role and undertaking a variety of administrative duties including minute taking and preparing papers for meetings.
• Excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
• Understanding of the principles of confidentiality and record keeping in accordance with GDPR legislation
• Ideally you will also have an understanding of domestic abuse and risk management and an interest in this area of work.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About PVRI

PVRI is a small charity with a global reach. Our aim is to reduce the global burden of Pulmonary Vascular Disease (PVD) with a particular focus on Pulmonary Hypertension (PH) - a life-threatening and life-limiting condition that affects millions worldwide. 

PH can lead to heart damage and trigger symptoms like breathlessness, chest pain, poor growth, and severe difficulties exercising and carrying out normal daily tasks. Diagnosis and care aren’t readily available in many parts of the world, and even when it is, PH treatment can itself be challenging and life-changing. Although it’s estimated that PH affects 1% of the global population, it isn’t widely recognised or well-understood.

To change that, we bring together a fantastic network of energetic and committed PH doctors, academics, regulators, patients, and industry partners. Together we’re identifying and addressing the key challenges in global PH, educating the global workforce, and encouraging research. In practical terms, we:

• Host international scientific conferences
• Produce an open-access peer reviewed PH journal, Pulmonary Circulation
• Run webinars and e-learning
• Raise awareness of PH and health inequalities, and advocate for better access to diagnosis, care and treatment - nationally and internationally
• Bring our members and networks together in working forums:
  •  ​The Innovative Drug Development Initiative (IDDI): eight multidisciplinary workstreams working to solve the challenges in PVD research and speed the development of new treatment
  • Specialty Task Forces: groups working to advance understanding and improve practice in specific clinical areas of PH
  • Regional Task Forces: working in-country to address the key regional and national challenges in PH

We are a London-based registered charity and limited company, governed by an international Board of Trustees and supported by a new Scientific and Medical Advisory Council.

Our turnover is c. £800k p.a. and our income comes from industry support, membership fees and charitable fundraising. 

Our small friendly staff team comprises our CEO Karen, Head of Comms Debs, Marketing Officer Emily, Project Coordinator Sarah and Admin Manager Katie, supported by our freelance Finance Manager Steph. We work a flexible hybrid model, with office space in Work.Life, close to London Bridge and Borough Market.

In terms of our values, we’re open, inclusive and easy to engage with, and we’re

ambitious for ourselves and for the global PVD community.

About the Role

The aim of this role is to help the charity run smoother, faster, cheaper and better. The Ops Manager will identify areas for operational efficiency, design and implement new systems and processes, manage digital systems, streamline workflows, and help ensure compliance with charitable and regulatory requirements. They will lead on impact measurement, support the journal, and work with the wider team to deliver successful events and other organisational goals.

Our ideal candidate will bring energy, enthusiasm, and expertise in managing projects, people and infrastructure.

We offer flexible working, a positive learning culture and opportunities for you to learn and grow in your role, including opportunities for international travel.

We celebrate diversity, and we’re committed to equality and inclusion in our recruitment practices and in our ways of working. If you’re excited about our mission, and can bring talent and enthusiasm to our cause, we’d love to hear from you.

How to Apply

Please send your CV and a supporting statement (max 850 words) together with the Equalities Monitoring form to Katie. Applications will be judged against the criteria set out in the person specification, so please ensure that you reference these clearly in your supporting statement. For an informal discussion about the role, please email our CEO Karen, .

The closing date is 5pm Tuesday 18 March and interviews are scheduled for Monday 24 March at our London office, so please hold this date in your diary.

We look forward to hearing from you!

Liverpool Charity and Voluntary Services (LCVS) is a fantastic organisation that supports charities and community groups across Liverpool by providing funding, training, and advice to help them thrive. Sitting at the heart of the city’s community, the charity is committed to strengthening the voluntary sector and makes a real difference in improving lives across Liverpool.

LCVS is currently working to support Liverpool City Council (LCC) as a partner for the new Health Determinants Research Collaboration (HDRC). Liverpool is one of only 30 areas across the UK pioneering this new investment from the National Institute of Health Research (NIHR) into local government, the programme commenced in January 2024 and will run for a period of 5 years. This transformational programme aims to reduce health inequalities and improve the conditions in which people in Liverpool live, work and play.

Would you like to make a real difference, improving health inequalities and influencing health and wellbeing in Liverpool?

The Role

We are seeking a Community Research Involvement Worker, to join the charity’s passionate and dedicated team. This is a brand-new role which will manage a unique, pivotal programme

This pivotal role will report directly into the new Chief Executive at LCVS and is a fantastic opportunity to work with diverse and marginalised communities. You will encourage people to actively participate in community-based research, ensuring the voices of local people are heard. This research will then aid future decisions on health issues within the community.

The main duties include:

• Building and maintaining relationships to engage, involve, and capture intelligence. 
• Organising and conducting community meetings, focus groups, and workshops.
• Researching, collecting, analysing and interpretting data in a sensitive, ethical manner. 
• Training a wide range of other voluntary organisations to engage the community.
• Advocating for, and utilising community perspectives to include them in decision making.

The Person

We are looking for someone who has a passion for empowering communities, and promoting health and wellbeing.  Ideally, you will have experience in the voluntary sector with a focus on research and exceptional relationship building skills. You should be self-motivated, flexible and adaptable.

The main skills and experience include:

• Experience in conducting research, as well as capturing and interpreting data.
• Proven experience of working with diverse (under-represented and vulnerable) communities.
• Exceptional organisational, project management and communication skills.
• The ability to facilitate training for other organisations to deliver.

Please be aware this is a fixed term contract until 31st December 2028. To register your interest please send a copy of your CV, or for more information contact Charlie or Leanne at Charity Horizons:

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Overview of the Supporter Relations Officer role

The Supporter Relations Officer will be a committed and passionate staff member with a supporter centric approach and a conviction to provide aid to persecuted and suffering Christians through the important work of the Supporter Relations department.

Tasks will include but not be limited to timeous response to acknowledgments, emails, all written communication, incoming and outgoing calls. The ideal candidate will carry out an effective, and efficient approach, and in support of a positive culture that is solution oriented, professional, supporter focused, flexible and collaborative.

Liverpool Charity and Voluntary Service (LCVS) are a reputable organisation that work in partnership with other organisations, and individuals to improve the wellbeing of the local community. Their overall aim is to develop stronger communities across the city, by bringing resources together to positively impact the third sector.

Due to securing recent funding from Mersey Care, for a Community Health programme, we are looking to recruit a Mental Health Care Lead. This programme aims to strengthen personal resilience and reduce health inequalities. It provides support to people who have mental health issues to enable them to re-connect and be actively involved with their local community. The programme will focus on improving health, physical activity, education, housing and financial stability.

Would you like to bring your experience and skills to the LCVS team, and lead this inspirational project?

The Role

The Mental Health Care Lead will oversee the Community Health programme, and manage the Mental Health Care Navigator, who is already in post. This is an incredible, and unique opportunity to shape support across the Liverpool region. The main duties include:

• Delivering the community mental health programme in line with contract requirements.
• Identifying the needs of service users and being accountable for delivering a high-quality service.
• Increasing levels of engagement with statutory and non-statutory agencies.
• Implementing and managing co-working strategies within the multi- disciplinary approach.

The Person

As the Mental Health Care Lead you will have experience working with diverse communities, and have a strong awareness and understanding of the voluntary sector and mental health services.

We are looking for someone who has the commitment to reduce health inequalities and is pro-active, and adaptable in finding creative solutions to community issues. You must be excellent at building relationships with people from diverse backgrounds, with the ability to listen, empathise and provide a person-centred support in a non-judgemental way.

We are also looking for someone who has experience in research, with knowledge of policies and procedures who can run this programme with a flexible attitude. A qualification in safeguarding (or the willingness to obtain a qualifications) is essential.

Please note that this is a hybrid role based within the Liverpool area, so candidates must therefore live in this locality. If you live outside of Liverpool, please highlight your intention to relocate to the area in order to be considered.

Apply here for your opportunity to join the friendly and supportive team at LCVS who are committed to an exceptional culture of equal opportunities, anti-discrimination and anti-oppressive policies and practice amongst employees, volunteers and service users.

To register your interest or for more information please contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy

Assistant Operations and Administration Manager

We are looking for an Assistant Manager who is passionate about mental health service provision and public protection, to join the operations team.

Position: Assistant Operations and Administration Manager

Location: Based in London with hybrid- and flexible-working

Salary: £39,645 per annum pro-rated

Hours: Part-time, ~21 hours per week

Contract: Permanent

Closing date: 9am Monday 24 March 2025

Provisional interview date: 1 April 2025

About the role:

As Assistant Operations and Administration Manager you will help to manage the day-to-day office administration and operations budget and ensure that the public interest and charitable objectives run through all that we do.

This is a particularly exciting time to join the organisation as they recently launched their three-year strategy: “psychotherapy in a changing world”. You will help to ensure that they demonstrate excellent stewardship of resources through procurements and contract management. You will also play a pivotal role in the wellbeing of staff, ensuring they have the tools and equipment they need to work efficiently and effectively.

About you

This is a role for an individual who is open to new ideas and embraces innovation, who is motivational and pragmatic. You will have experience of office management and budgeting, and excellent customer service skills.

You will enjoy the opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with staff and practitioners. There’ll be scope for professional development as well as personal reward in working in a small team. In short, it is an opportunity to make a real difference.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
• research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
• high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public

Other roles you may have experience of could include Office Supervisor, Administration, Senior Administrator, Executive Assistant, Project Coordinator, Operations and Administration Coordinator, Administrative Operations Supervisor, Deputy Operations and Admin Manager, Business Support and Operations Lead, Operations and Administration Officer, Assistant Business Operations Manager, Support Services and Operations Manager, Administration and Operations Team Lead, Operations Support and Compliance Manager, Office and Operations Coordinator etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prevent Breast Cancer Charity is looking for a Communications & Marketing Officer, you’ll join us at a vital time, as we help to shape what the future of breast cancer prevention looks like. From promoting our research and brand values, to tackling health inequalities and raising breast health awareness. You'll work across a range of areas to drive income and impact for the charity. Influencing all aspects of the communications and marketing mix, helping to organise, manage, and deliver a broad range of work across digital marketing, creative, PR and communications.

As a digital first marketer, you’ll be responsible for creating inspiring campaigns that drive action. You’ll plan, research and deliver creative content for campaigns, working closely with external suppliers and teams in-house to execute impactful multi-channel campaigns. You will have a passion for marketing, utilising a broad media mix and finding the most creative ways to drive conversion. You’ll analyse data, project manage and evaluate marketing campaigns, set-up and optimise digital ads and develop content for several channels, including email and our website.

No two days are the same and we need someone who is willing to get stuck in, who is enthusiastic, proactive and positive. Someone who enjoys meeting people from a wide range of backgrounds. To assist our continued growth, this exciting opportunity is for a highly motivated and creative individual looking to further their career in the charitable sector or seeking a new challenge.

The role requires a keen eye for detail and to be able to demonstrate strong organisational and communication skills. Being able to prioritise and deliver multiple strands of work to deadlines is vital to this role. Good planning, research, communication, and team-working skills are essential in this busy and exciting environment to raising awareness of our vital research into the prediction and prevention of breast cancer.

About the Job
Hours: 37.5 hours per week
Responsible to: Head of Communications and Marketing
Annual leave: 33 days including Bank Holidays
Location: Hybrid working / The Nightingale Centre, Wythenshawe Hospital, M23 9LT
Salary: Starting at £26,520 to £34,680 dependent on experience

Main Responsibilities

• As a digital first marketer, you’ll be responsible for creating inspiring campaigns that drive action.
• Supporting the communications and marketing function of the charity, increasing the charity’s reach by delivering marketing and communications activity across a multichannel approach covering digital, social media, website, print and PR.
• Deliver communications that raise brand awareness and ensure that Prevent Breast Cancer is accurately and consistently presented at all times.
• Promote the impact of our work across fundraising, awareness and support our teams in the delivery of these campaigns.
• Support and create engaging content which inspires people to get involved and support Prevent Breast Cancer.

Marketing

• Strategic thinking to support planning and execution of marketing and fundraising campaigns. To include digital marketing and fundraising activities.
• Monitoring and actioning internal and external requests for communications and marketing support.
• Support the design and production of Prevent Breast Cancer communications, including socials, email marketing (Mailchimp) and print materials.
• The ability to use creative tools (Canva/Adobe) for content creation.
• Assisting with the writing, editing, and proofing copy for online and offline marketing materials including but not limited to leaflets, posters and blogs.
• Social media– staying ahead with social media trends and engaging with our social media strategy. Planning and production of copy and assets for social media to support the charities aims.
• Able to support keeping the website up to date; updating events, blogs and creative digital content (WordPress).
• Able to liaise with suppliers to support the smooth execution of campaigns.
• Attending meetings and engaging with agency partners.
• Support with photography and video requests to create in-house or externally sourced, creating engaging and effective content to be used on social media, e-marketing and digital adverts.
• Delivery and analysis of marketing and communications function with ROI front of mind. Comfortable or willingness to engage with analytics, insights, continually reviewing and recommending improvements.
• Be a pro-active member of team supporting the development of our digital strategy providing support with social media, website updates, SEO, PPC.
• To support the implementation of the charity’s brand strategy and act as a brand champion.

Communications and PR

• Ensure communications are clear and accessible, with consistent branding, tone and look across all Prevent Breast Cancer communications.
• Support the team with the creation of engaging content across platforms and audiences.
• Support and implement the organisations social media strategy, including content creation, scheduling, engaging, and monitoring the social conversation. Be prepared to be reactive to content as and when needed.
• Providing first class stewardship to all supporters that engage with the charity and supporting the fundraising team with their contacts.
• Provide copy writing support and proof reading, with a keen attention to detail.
• PR- Build and maintain relationships with people willing to share their stories, to be used as case studies to promote our work.
• PR- Work with all members of the team to identify media opportunities and assist in the monitoring of media stories with our PR consultant.
• PR- Assist in the response to press enquiries.

General

• In their absence provide cover for members of the communications team.
• As with all other members of the Prevent Breast Cancer team, assist the charity’s coffee bar and shop when needed.
• Able to work some out of hours including attending events, attending some early/late meetings, and monitoring social media.
• Communicate in a persuasive and compelling way, building content and messaging with the target audience in mind.
• Embrace digital technology and keen to keep up with developments that will help the charity in its aims.
• Attend relevant training and development courses as required.
• Feel passionately about breast cancer prevention and promoting the charity at a local and national level, speaking with authority about our research, aims and fundraising campaigns and highlighting the importance of The Nightingale Centre.
• Any other reasonable duties deemed necessary by the Head of Communications and Marketing

Person Specification
Essential

• Marketing / business qualification or qualified by experience
• 2-3 years’ experience in communications and marketing within charity sector or marketing/creative sector
• Experience in project managing and delivering on multiple projects at one time. Delivering them to a high standard, within budget and working to a brief.
• Experience using social media in a project or work-related setting.
• Ability and experience preparing and delivering presentations.
• Experience with digital campaigns either for marketing or fundraising purposes.
• Experience working in a team, working to tight deadlines, and meeting targets.
• Experience working to budgets and reporting on campaigns ensuring accurately tracked and presenting results to wider team.
• Highly computer literate and proficient with Microsoft Office
• Ability to prepare persuasive marketing materials including letters, flyers, emails, leaflets etc.
• Experience using social media and an interest in technology
• Experience using Canva for design
• A natural communicator, ability to nurture existing relationships and develop new relationships with a wide audience
• A forward-thinking person able to work on own initiative but also as part of a team
• A willingness to undertake jobs that are not outlined on job description as and where necessary
• Committed to Prevent Breast Cancer’s cause
• Able to work flexible hours and attend events outside of office hours and at weekends
• Experience using WordPress, for website editing and content creation
• Highly organised and able to multi-task projects and administrative duties
• Prioritising tasks and organising them in a way, which pays attention to detail

Desirable

• Experience communicating and dealing with individuals from varied backgrounds
• Experience copy writing and proof reading, with a keen eye for detail
• Experience using Adobe Illustrator / Photoshop / InDesign
• Experience using Adobe Premier Pro (for video editing and subtitling – knowledge of would be useful)
• Experience using a database
• Experience working with PR opportunities and enquiries
• Full driving license and car owner

JOB PURPOSE

We are looking for a proactive, inclusive and insightful HR generalist to join us as we develop our People function. This new role reports to the Director of People and will manage day-to-day HR advisory and operational support for the organisation, as well as a range of forward-thinking projects, as we continually align our People policies and practice with the strategic goals of the charity. You will partner closely with department heads, line managers and staff to develop confidence in and understanding of our policies and practices. An experienced HR generalist who is passionate about supporting the organisation and individuals within it to develop, you’ll be an empathetic and skilled relationship builder, and have experience in leading a range of HR improvement projects. You’ll have strong problem-solving skills, an aptitude for data, a test and learn approach and an eye for detail.

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Manage and/or advise on employee relations casework including dispute resolution, disciplinaries, grievances, absence, change management processes.
• Responsible for overseeing the HRIS system, ensuring it is used effectively, information is up to date and compliant.
• Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, the SMT and the Board where required.
• Oversee the planning and delivery of key activities in the HR calendar such as the employee engagement survey and the appraisal process.
• Develop and evaluate the confidence and capability of managers and staff in our People practices.
• Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation.
• Ensure our People practices have safety, diversity, equity and inclusion at their core.
• Provide first line advice on our Total Reward offer to managers and staff, and liaise with benefits suppliers.
• Support managers in recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy.
• Use and update reward benchmarking in line with our reward policy.
• Work with and develop competency frameworks and development pathways and advise staff and managers around these.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Minimum level 5 CIPD qualified or equivalent proven generalist HR experience.
• Advising and leading on a range of informal and formal employee relations cases.
• Design and delivery of HR process reviews and improvements.
• Experienced in developing and supporting managers and staff through change.
• Experienced in advising managers and staff around performance management.
• Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience.

Essential Skills/Knowledge 

• Solid knowledge of UK employment and relevant data protection legislation and its application.
• Skilled in using HRIS systems and using them for reporting and streamlining processes.
• Skilled in Microsoft Office suite, including SharePoint.
• Knowledge and experience of using reward data and benchmarking tools.
• Understanding of Diversity, Equality and Inclusion considerations and best practice.
• Knowledge of Safeguarding principles and practice.
• Skilled in using HR analytics to enhance decision making and provide insights.
• Strong proactive customer service and relationship building skills and an ability to maintain confidentiality.
• A growth mindset, open to giving and receiving feedback.

Desirable Skills/Experience

• Lived experience of or a strong affinity to the refugee cause.
• Understanding and experience of competency frameworks.
• Experience of basic design and delivery of learning and development initiatives.
• Experience of line managing or task managing the work of others.
• Experience of taking a coaching approach to develop others.
• Working towards or interest in development towards level 7 CIPD.

 
WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight 19th March 2025.

Interviews date: w/c 24th March/first week of April.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal.  We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

We have an exciting opportunity for a Operations Manager to join the Homicide team in the East of England, working 37.5 hours a week.

To apply for this role you must reside in one of the following areas in the East of England: London/Hampshire/Thames valley/ Berkshire/ Oxfordshire/ Buckinghamshire/ Herts/ Essex/ Suffolk/ Kent/ Sussex/ Northamptonshire/ Cambridgeshire/ Norfolk/ Lincolnshire/ Nottingham/ Derby/ Leicester/ West Yorkshire/ South Yorkshire/ Yorkshire/ Durham/ Northumberland/ Tyne & Wear.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The Homicide Service (HS) provides exceptional support to people bereaved by and/or witness to murder and manslaughter. The HS family team integrates fluidly with the HS CYP and Peer Support teams to provide a cohesive and effective advocacy and support service to eligible service users across England and Wales. We also support families of British Nationals murdered abroad and so work closely with the Foreign, Commonwealth and Development Office who refer into the HS.

As an Operations Manager, you will:

• lead a team of Team Leaders & Family Caseworkers who deliver support in clients' homes
• play a pivotal role to ensure the best outcomes for those we support,
• lead by example, sharing your knowledge & expertise to support the continued development of the service & promote high standards

To be successful as an Operations Manager, you will:

• have previous experience of working in & understanding of the complexities of delivering front line services
• have knowledge of service design, implementation & delivery, as well as performance management, and reporting.
• be confident in managing the challenges associated with delivering a busy, front-line service
• be driven to make a difference every day, demonstrating emotional resilience, and adaptability; & promoting the importance of professional boundaries
• possess strong organisational skills, able to manage a diverse, fast paced workload & competing priorities
• be able to work as part of a team, as well as managing your own diary/work priorities
• be able to demonstrate knowledge of safeguarding practice & legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• have experience of leadership & management, particularly implementation of change management processes & being a creative, & compassionate leader
• have previous experience of the impact of trauma and bereavement and the importance of trauma informed practice
• have knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector
• Undergraduate degree or relevant professional qualification such as ILM level 5 or above or extensive experience in a supervisory role with budget management and target driven

This role requires regular travel, and overnight stays away from home therefore the ability to do both are an essential requirement. If you are unable to travel because of a disability, please indicate this on your application in your personal statement so we can explore with you the feasibility of alternative arrangements.

Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for a Team Leader to manage the team based in Preston covering South and Central Lancashire, supporting victims of all risk levels. It is a very busy service and a demanding role and you will need to have lots of passion, experience, drive and resilience to ensure that your team are supported effectively and delivering good quality services.

As a Team Leader you will be Supporting a team of 6-8 staff providing expert advise and guidance and conducting robust case management to ensure that your team are providing quality services and addressing the needs and risks of our clients.

You will need:

• An IDVA accreditation or equivalent
• Experience of managing a team of a similar size and scope in a comparable service.
• An extensive understanding of domestic abuse, risk assessment and risk management including experience of working with high risk victims and/or perpetrators of domestic abuse, those with complex needs and/or challenging behaviour.
• The ability to build relationships with key stakeholders and develop multi-agency responses to support victims and reduce the harm they potentially face
• The ability to advocate and appropriately challenge agencies in order to achieve positive outcomes and reduce the risks posed to victims
• To be flexible, adaptable and highly resilient.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.