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Open Society Foundations, London (On-site)
$117,810 per year
Posted 2 weeks ago
Closing in 7 days
NFP People, Greater London (Hybrid)
£39k base salary plus £5k market premium for working in London
Posted 6 days ago
The Royal Foundation, London (Hybrid)
£70,000 - £80,000 per year
Posted 2 weeks ago Quick Apply
Page 20 of 20
London, Greater London (Hybrid)
£75,000 - £80,000 per year
Full-time
Permanent
Job description

Hybrid working, split between:

  • House of Sport, 190 Great Dover Street, London, SE1 4YB

  • Remote work from home

The expectation is for the successful candidate to spend 1–2 days per week at the House of Sport with the Upshot team, with the remainder working remotely. Additional in-office days may be required depending on business needs. Some travel may also be required to attend conferences and events.

About Upshot Systems CIC:

Upshot Systems CIC is a community interest company (CIC) dedicated to supporting non-profit organisations to manage, monitor and evidence their social impact. Upshot has a unique story born out of a need for organisations to explain to the outside world the change they are creating. Originally created at the Football Foundation, Upshot was built to help funders and deliverers collect good data, understand their progress and report on their impact.

Working at the intersection of technology and impact, Upshot has extensive reach, working with over 1400 organisations around the world and has a rich history of delivering value for our many loyal clients like Lord’s Taverners, Premiership Rugby, Rank Foundation, London Youth and Blackpool Council.

Our mission is to build a global community of impact-led organisations who use data to make better decisions to serve their communities. We do this by providing capacity building support around good impact measurement practices, giving access to our state of the art SaaS tool to help organisations collect good data and support organisations with data visualisation and storytelling.

We are now in a position to scale our impact to new international markets and become a global driver of effective use of data and stories by non-profit organisations. To grow to our potential we need additional leadership, expertise and vision on our Senior Leadership Team and are looking for a skilled professional to join us.

Role Overview

The COO will be responsible for overseeing and improving Upshot’s internal operations, ensuring effective delivery across HR, finance, operations, legal, data protection, and board management. As a senior leader, the COO will act as the internal face of the business, inspire innovation, and support the CEO in executing Upshot’s strategic vision.

This is a new pivotal role for a strategic and hands-on operator who thrives on building scalable systems and fostering a positive company culture in a purpose-driven organization. As Upshot currently outsources most of these functions and responsibility is spread across the team, this role requires a doer—someone who isn’t afraid to roll up their sleeves, dive into details, and make a tangible impact across the business.

Key Responsibilities

HR and Team Culture

  • Oversee HR policies, processes, and issues, liaising with the outsourced HR team.

  • Manage payroll, employee benefits, and team culture initiatives.

  • Champion learning and development opportunities for staff.

  • Foster a collaborative and inclusive workplace culture.

Finance

  • Lead financial planning, budgeting, and forecasting.

  • Oversee client renewals, working closely with the Head of Account Management

  • Liaise and manage the outsourced accountant and bookkeeper.

  • Manage financial systems, including Xero, ensuring compliance and accuracy.

Operations

  • Streamline systems and tools to drive internal efficiency.

  • Oversee our CRM system and data accuracy across the team.

  • Analyze operational data, identify efficiencies, and implement solutions.

  • Manage insurance and other organizational administrative needs.

  • Act as the point of contact for our outsourced IT management company and other suppliers

Data Protection and Cybersecurity

  • Oversee Upshot’s data protection policies and compliance with regulations.

  • Lead the internal Data Protection Champions team.

  • Work with legal advisors on data and operational matters.

Board and Strategic Support

  • Support the CEO with board management and reporting.

  • Draft board papers and present insights as required.

  • Contribute to strategic discussions and decision-making.

  • Implement enhanced monitoring and reporting frameworks to track and improve performance, risk identification and mitigation, and deliver agreed outcomes. 

  • Maintain, monitor and report on agreed operational delivery plans and KPI measures throughout the year

Commercial and Business Development

  • Work with the CEO and Head of Growth to diversify income streams.

  • Support global expansion initiatives and partnerships.

  • Collaborate with the Head of Account Management to scale client operations.

  • Cultivate productive relationships with external stakeholders, sector leaders, charitable and statutory agencies, suppliers, partners and clients, ensuring Upshot is well positioned to capitalise on potential business opportunities.

Product and Client Success

  • Work closely with the Head of Product to ensure operational alignment with product goals.

  • Provide strategic input to help the Account Management team enhance client experience as the client base grows.

Leadership and Innovation

  • Drive operational efficiency, effectiveness and high performance across the team.

  • Cultivate a high-performance culture within the team, creating the conditions for continuous improvement, innovation, collaboration, accountability and psychological safety.

  • Represent Upshot at events, conferences, and other public engagements to promote and advocate for the organisation’s mission and initiatives.

  • Identify and implement innovative solutions to drive the company forward.

  • Support staff growth and provide leadership as the team scales.

Additional Information

As Upshot grows, the COO role will evolve to include line management responsibilities and broader strategic input across the business.

Person Specification

Advanced Knowledge of:

  • Internal operations management, including HR, finance, and IT systems.

  • Cybersecurity and data protection practices.

  • Budgeting and financial planning tools, such as Xero.

  • Advanced Excel skills

  • CRM systems and operational analytics.

Proven Experience in:

  • Providing senior leadership at the same or similar level within another comparable organisation, or organisation in an adjacent field.

  • Financial management, including budgeting, forecasting, and overseeing renewals and contracts.

  • Scaling internal systems and processes in a growing organization.

  • Managing outsourced partners, including HR, IT, Legal and accounting services.

  • Board reporting and strategic collaboration with leadership teams.

  • Fostering team culture and delivering employee development initiatives.

  • Supporting international expansion or scaling operations across multiple markets.

Other qualities include:

  • Strategic thinker with a hands-on approach.

  • Excellent communication and collaboration skills.

  • Strong analytical and problem-solving abilities.

  • Passion for data-driven insights and operational excellence.

  • Enthusiasm and interest in the nonprofit sector

If you are interested, please fill out the short form and complete your application on our website before 11.59pm on Sunday 16th March 2025. Interviews are planned to be held the week commencing 31st March and the 7th April 2025.

Posted by
Upshot Systems CIC View profile Organisation type Non Charity Employer Company size 6 - 10
Posted on: 12 February 2025
Closing date: 14 March 2025 at 23:30
Tags: Operations

The client requests no contact from agencies or media sales.