Marketing executive jobs

Salary: £24,000-£25,500 per annum, depending on experience 

Hours: 35 hrs FTE

Place of work: Hybrid - minimum of 2 days per week in our office in Hatfield 

Join Our Team! 

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us 

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview 

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged. 

The role involves providing excellent customer care and engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The post-holder will be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the wider team. 

About You 

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations. 

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.  

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. 

Please see our Recruitment Pack for details of our full Job Description and Person Specification. 

Our Location 

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events. 

Benefits 

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days 

• Salary Sacrifice Pension scheme 

• Flexible working options 

• Enhanced maternity, adoption and paternity pay 

• 24/7 Employee Assistance Programme 

• Wellbeing programme 

• Interest free loan for season tickets 

• Cycle to work scheme 

• Free parking and secure bike locks 

• Training and development financial support and/or study leave 

• Performance review and development scheme 

Are you skilled at building relationships with people?

Got a passion for parenting support and children’s early years?

Use your experience to make a big impact for families and young children in the local area.

We’re seeking a dynamic individual who shares our passion for supporting parents and young children.

In this role you will engage directly with families, visiting them each week to provide holistic support to families with young children, for a wide range of needs.  The Early Years Family Worker will tend to support families facing more complex circumstances. This might include factors like disability or emerging additional needs, multi-agency support, or a history of domestic abuse.

You will play a crucial part in assisting parents as they navigate the challenges of family life. This will involve listening to parents, building on their strengths, and helping them access activities, or help to improve family life.  Additionally, you will work with the children, engaging in play and other activities that support their development. Through role modelling and direct interaction, you will help create a nurturing environment that encourages both parental confidence and child growth.

You will play a crucial part in offering and developing resources tailored to their needs. As well as offering practical support, a key aspect of the role is building trusting relationships. This position offers a meaningful chance to make a positive impact when families need it the most.  Our ideal candidate will:

· Be able to put people at ease and embody the Home-Start ethos of no judgement and #RealLifeParenting

· Have experience working in a family support role

· Have a strong understanding of the needs of families with young children (0-5)

· Have knowledge or experience of supporting children’s early learning and development

· Have safeguarding experience

· Be able to work collaboratively and build positive relationships with a variety of people and organisations.

Hours of work: 24 hours per week

Salary: £29,572 (FTE), pro-rata for part-time hours, actual salary £19,182

We believe that diversity in the workplace enables us to create a relevant, innovative and effective organisation. We are an equal opportunity employer and welcome applications from candidates with diverse life experience. We are committed to recruitment that is fair and free from bias.

Home-Start Oxford is a Disability Confident Employer. Please get in touch if you require this information in an alternative format, or to discuss an alternative form of application or other forms of reasonable adjustment.

We are committed to equality of opportunity and to safeguarding and promoting the welfare of children and adults. We expect all employees to share this commitment, and we ensure it is reflected in our recruitment and selection practices.

Closing date: Midday on Tuesday 22nd April.  With interviews expected to take place on  Wednesday 30th April.

We offer flexible working, 26 days holiday, plus bank holidays (pro rata), and matched employer and employee contributions to a pension scheme (up to 5%). We guarantee that you’ll be working with incredibly friendly and committed colleagues.

This post is subject to an enhanced criminal record check through the Disclosure & Barring Service.