Marketing And Communications Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, dynamic, and compassionate leader to serve as the Chief Executive Officer (CEO) of our non-profit organisation.
The CEO will be responsible for the overall strategic, operational, and financial leadership of Appeer, at an exciting phase of our growth. The ideal candidate will have a strong commitment to our mission, a deep understanding of the challenges faced by people with hidden disabilities, and a proven track record of leadership in a similar setting. The postholder will lead Appeer into its next phase of growth and develop sustainability into the future. See detailed job description and person specification.
Location: Home Based with travel to Woking, Surrey, and surrounds for some meetings and Sessions
Contract: Permanent, 0.8-Full-time (negotiable based on candidate profile)
Salary: £41,000 per annum pro rata
Key Responsibilities of the CEO:
Leadership and Strategy:
● Develop and implement the strategic vision and direction for the organisation in collaboration with the Board of Directors
● Foster a culture of inclusivity, innovation, support and continuous improvement
● Represent the organisation publicly, serving as a passionate advocate for our community
Operational Management:
● Oversee the day-to-day operations, ensuring efficient and effective delivery of services.
● Develop and implement policies and procedures aligned with our mission and goals
● Ensure compliance with relevant laws, regulations, and best practices including but not limited to safeguarding, employment law, GDPR and finance
● Ensure compliance with internal policies and procedures and stakeholder contracts and agreements.
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
Financial Oversight:
● Develop and manage the annual budget in conjunction with the Board of Directors, working as part of the Finance Committee
● Ensure the financial health and sustainability of the organisation through sound fiscal management and oversight
● Oversee effective pursuit and management of funding, including grants, donations, corporate sponsorship, commissions and partnerships and coordinate large fundraising bids
Stakeholder Engagement:
● Build and maintain strong relationships with stakeholders, including beneficiaries, families, staff, funders, and community partners
● Work collaboratively with the Board of Directors to support governance and strategic roles
● Provide excellent donor stewardship and nurture strong relationships with funders
● Identify new opportunities for engagement with the wider community to raise awareness and support for the organisation’s mission
Team Management:
● Lead, mentor, and develop the management team and staff, fostering a positive and inclusive work environment
● Direct line management of Programme Managers, Engagement Manager and Business Manager
● Ensure appropriate staffing levels and development opportunities for employees
● Promote a culture of collaboration, respect, and accountability
● Act as Appeer’s Equality Lead and oversee Appeer’s Equality, Diversity and Inclusion policy and procedures
About Us:
Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing. We provide in person and online activity groups and programmes, alternative provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision. We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium enterprise with a turnover of £250k and serving well over 400 beneficiaries a year.
All our work is firmly rooted in a ‘positive peer approach’, providing an enjoyable, pressure-free and beneficiary-centred space for connecting with others and exploring interests and hobbies in a place they can truly be themselves. We also facilitate light touch exploration of autism and the discovery and sharing of helpful tools and approaches for navigating the neurodivergent experience.
Our aim is to safeguard and enhance our beneficiaries’ wellbeing, build on their strengths, foster peer support and social networks and promote a positive outlook, whilst never dismissing the challenges they may face. We categorically reject a deficit-based view of neurodivergence and work on the basis that all brains are different and deserve equal respect, freedom and scope for expression.
Appeer is led by lived-experience staff and volunteers, and we strive to maintain an inclusive, supportive and creative working environment where everyone feels supported to do their best.
Application Process:
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role by 5pm on 12th August 2024. We encourage early application as we reserve the right to close the application window sooner than 12th August 2024 if a suitable shortlist of candidates has been identified.
Appeer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also committed to ensuring a fair and equitable recruitment process for all vacancies.
Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process.
If you would like any further information about the role or application process, please contact: Claire Livingston who may arrange a conversation with the CEO or a director with you.
This job is funded in part by a grant from the National Lottery Community Fund which will be funding 24 hours per week of this role.
This job is subject to a criminal records check with the Disclosure and Barring Service.
Appeer has been set up to benefit autistic girls and women and those around them due to a lack of support, provision and understanding.
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The client requests no contact from agencies or media sales.
Fauna & Flora is seeking a Programme Administrator to undertake a key supporting role in the delivery of the Eastern Atlantic Islands programme of work, through provision of administrative, communications and information management support.
The post would be ideal for someone with excellent administrative skills with previous experience in a similar role (including use of Microsoft Office). They will be highly organised and methodical in their approach with excellent communications skills and a working knowledge of Portuguese.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Please visit our website and download the job application pack below for further details on how to apply
The closing date for applications is Sunday, 28 July 2024.
This role is not eligible for sponsorship for a Skilled Worker Visa
The client requests no contact from agencies or media sales.
A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.
Purpose of the role
As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.
The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.
Key Activities
- Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
- Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
- Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
- Plan, organise and effectively project manage regular events of both online and residential including at scale.
- Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
- Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
- With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
- Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
- Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
- Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
- To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
- Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
- Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.
Our values
Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.
As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.
· We drive inclusion enabling voice and opportunity for equal lives
· We are reliable keeping our word and acting with integrity and authenticity
· We are open and honest about what needs to change and how
· We act with humanity in our work and relationships with the people we work with and for
· We are curious pioneers always looking to creatively learn and improve
· We create impact contributing towards better lives in our communities
Person specification
Please only apply if you can demonstrate you meet the essential criteria
- Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
- You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
- You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
- You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
- Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)
- Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
- Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
- Ability to collate and analyse data and present information in accessible formats (e)
- Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
- Confidence in working with different creative software -preferably Canva (e)
- Experience of using websites, web site updating and social media in a business setting (e)
- Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)
- Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
- Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
- Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
- Commitment to excellent service – actively seeking ways to improve the customer experience (e)
A full role description can be found on NDTi web site.
The client requests no contact from agencies or media sales.
Corporate Partnerships Executive
Salary: £34,790
Location: Hybrid – occasional travel to central London office or partner offices
Reports to: Head of Business Development
Would you like to make a difference in the civil society sector? Do you have a knack for building strong relationships and driving business growth? We're looking for a dynamic Corporate Partnerships Executive for ACEVO, the Association of Chief Executives of Voluntary Organisations.
About Us:
At ACEVO, our vision is to see civil society leaders making the biggest possible difference. We've been inspiring and supporting leaders of voluntary organisations in the UK for over 30 years. We have over 1,700 members, from small community groups to well-known national and international non-profits.
The Role:
As our Corporate Partnerships Executive, you will play a crucial role in managing and growing our portfolio of corporate partners and advertisers. Your efforts will help ACEVO generate about 45% of our income, ensuring we continue to support and inspire civil society leaders. You'll be responsible for nurturing existing relationships, developing new business opportunities, and driving engagement through partnerships, event sponsorships, and advertising.
Key Responsibilities:
Manage Corporate Partnerships
- Maintain and nurture a portfolio of corporate relationships and advertisers.
- Build strong relationships with commercial organisations through extensive phone work and face-to-face meetings.
- Provide relevant engagement opportunities to partners in line with their level of investment.
- Increase engagement, activity, and financial contributions from existing partners.
- Regularly report to partners on ACEVO activities, including membership, policy, and corporate partner engagement.
- Convert in-bound job advertising enquiries into long-term advertisers.
- Produce member newsletters promoting corporate partner services and ACEVO's job services.
- Identify and support corporate partner venues, managing related admin with the events team.
- Represent ACEVO professionally at internal and external events.
- Manage and drive revenue to ACEVO Jobs, our recruitment advertising platform.
About You:
To be successful in this role, you will need:
- Minimum of two years’ experience in corporate partnerships, account management, or new business development.
- Strong relationship-building skills and confidence.
- Proficiency in CRM systems; Salesforce experience is desirable.
- Excellent customer service, administrative, and organisational skills.
- Flexibility and the ability to work on your own initiative.
- A passion for the third sector and a commitment to ACEVO's values of being member-led, connected, ambitious, and honest.
Join ACEVO at an exciting time of growth and opportunity. Make a real difference in the civil society sector and help us support the leaders who drive positive change in their communities.
How to Apply:
Please send your CV and cover letter by 29 July. We look forward to hearing from you!
Please send your CV and cover letter by 29 July. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.
This is a pivotal time for working carers as the Carer’s Leave Act becomes law, making it a statutory requirement for all employers to support unpaid carers by providing five days unpaid carers leave. We believe we have the platform to bring about change, as well as provide carers with the support they need.
About you
You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines.
About the role
Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. You will be a self-starter, with new business and sales experience, who will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.
We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 5pm, Thursday 1 August 2024
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our translation service within the Fund.
The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.
You will work independently alongside numerous teams to ensure an effective and accurate translation service for the whole organisation. You will ensure that all our online and off-line materials, including new web pages, publications and corporate initiatives, are translated in accordance with agreed deadlines.
You will work closely with our Welsh Language Officer to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Interview date: Wednesday 14th August
Location: Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.
On application, please align your supporting statement to the criteria below
Essential Criteria
- A degree/or equivalent in Welsh or a degree/or equivalent completed through the medium of Welsh
- Experience of working as a translator working accurately to tight deadlines
- Fluency in oral and written Welsh
- Ability to proof-read documents to a high standard of accuracy in both Welsh and English
Desirable Criteria
- Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
- A strong understanding of the importance of a bilingual brand across the communications mix
- Membership of the Association of Welsh Translators and Interpreters or a willingness to work towards this aim
- Awareness of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Romsey Mill is looking to appoint a talented and enthusiastic Individual Giving Fundraiser to join our team and play their part in helping to make our vision of a transformed society, where all young people, children and families fully belong, positively contribute and thrive, a reality.
We are looking to appoint someone with a good track record of developing and running activities and campaigns and appeals to raise funds from individual donors; who is experienced and excited about data management of donor records and using fundraising systems. The post-holder will have a practical understanding of GDPR and data protection regulations.
Romsey Mill is a Cambridge-based charitable organisation creating opportunities with young people, families and local communities, across Cambridgeshire and Peterborough to overcome disadvantage, promote inclusion and develop personal, social and spiritual wellbeing. Established in 1980 by local churches and working in partnership with a range of other organisations, Romsey Mill is a charity with a Christian ethos, working openly and inclusively with people of any faith and none.
This is an exciting opportunity for an experienced fundraiser to make an impact with a creative and compassionate local charity making a lasting difference for good with vulnerable young people, children and families in Cambridgeshire.
To be successful in the role you will have an understanding of what is involved in coordinating and carrying out fundraising activities to raise voluntary unrestricted funds from individual donors, both one-off and regular giving, and to lead on the management of donor records.
If this sounds like you, this could be your opportunity to join our inspiring team within a much-loved charity.
The client requests no contact from agencies or media sales.
With over 1350 active volunteers, volunteering lies at the heart of St Peter’s Hospice. Our retail and fundraising teams and the clinical services they support rely on volunteers to keep them thriving. We have an exciting opportunity for a Volunteer Resource Administrator who will provide invaluable support for our Volunteering Team ensuring an outstanding volunteer experience across the organisation.
About the role:
Reporting to the Head of Volunteering, this pivotal role is integral to the effective management of volunteers and the support of our volunteer involving departments. As a Volunteer Resource Administrator, you will be the driving force behind the administration of our new Volunteer Management CRM. You’ll play a key role in designing the setup, managing data migration, and supporting the phased rollout of the system across the Hospice.
You’ll be our volunteer data champion and take ownership of collecting and analysing volunteer data to showcase their impact, improve recruitment, and retain existing volunteers. You’ll also use data to help identify and reduce barriers to volunteer involvement, there by diversifying our volunteer teams. If you are passionate about making a difference and want to be part of a dynamic team that supports an incredible volunteer community, apply today and help us continue our mission of care and support for adults with a progressive and life limiting illness.
About the person:
We’re looking for a highly organised, capable, and experienced administrator, who is fully competent in MS office and has experience with systems management. Ideally, you’ll bring experience of delivering training on digital systems and managing an online platform. You’ll have great interpersonal skills, be approachable, open, and able to communicate with volunteers and staff across the organisation. You’ll demonstrate excellent attention to detail and accuracy in your work, have a positive solution focused outlook, and the ability to prioritise and manage a broad workload.
What we can offer you:
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Salary £23,400 – £26,000 per annum (FTE), dependant on experience.
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Working hours are 30 per week.
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Office location: Brentry and Long Ashton.
We will be screening and offering interviews as we receive applications and therefore strongly encourage applications as early as possible to avoid disappointment. (include where relevant)
We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you are excited about working for us and have most of the skills or experience, we're looking for, please go ahead and apply. You could just be what we are looking for! (include for retail roles)
All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this (include where relevant / clinical roles)
The client requests no contact from agencies or media sales.
We’re recruiting a talented Supporter Care Officer to join our fundraising and marketing team at Cheshire Wildlife Trust.
Supporter Care Officer
Salary: £23,874 - £30,509 Per Annum, Pro Rata
Contract type: Permanent
Working hours: Part time (0.8 FTE / 28 hours per week)
Multiple locations:
- Bickley Hall Farm, Malpas, SY14 8EF
- Hollybank House, Poole Lane, Thornton-Le-Moors, CH2 4JF
About You
Do you enjoy working with people, looking after customers or supporters?
Are you self-driven and able to organise your time to handle several different administrative tasks at once?
Are you able to plan and host simple in person and digital events that allow supporters to experience the tangible difference they’re individually making to local wildlife?
Well, we want to hear from you.
About the Role
As Supporter Care Officer, you will provide excellent experiences to our members, donors and other financial supporters. You will steward them to maximise value, retention and alignment with the Trust’s charitable aims. You will focus on delivering the supporter journeys, using written communications, storytelling and events to create experiences that retain and develop existing supporters. This is all so that we as a charity can do more to bring wildlife back – for everyone, everywhere.
About Us
Cheshire Wildlife Trust is the region’s leading independent wildlife charity working across Cheshire, Halton, Stockport, Tameside, Trafford, Warrington and Wirral for over 60 years.
We are a small and friendly organisation employing around 70 staff supported by a network of delivery partners, volunteers and trainees. The people who work for Cheshire Wildlife Trust are passionate about the natural environment and local wildlife conservation.
We have a highly motivated and committed team who are driven to succeed, and we believe that our staff thrive best in a culture of creative freedom within a strategic framework
This role will be based at both our gorgeous Bickley Hall Farm Nature Reserve, near Malpas (SY14 8EF), and our Hollybank House office, near Chester (CH2 4JF).
Closing Date: Thursday 29th July 2024
Interviews will take place on Monday 12th August at our Bickley Hall Farm HQ.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
No agencies please.
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
The Philanthropy team at The Trust is looking for an experienced and driven major gifts fundraiser to become the new Head of Collective Philanthropy - Women Supporting Women.
The key aspects of the role include:
- Managing a sector leading philanthropic giving group that nurtures, empowers and inspires young women to build a better future for themselves
- Managing a major gifts portfolio of high-net-worth donors and prospects, with annual income targets
- Working closely with a committee of senior volunteers to unlock new philanthropic networks and opportunities
This role is perfect for you if you are passionate about female philanthropy and if you are experienced in working with high-profile and influential individuals. We have a hybrid way of working, and you will be expected to be in the office 2-3 days a week.
The client requests no contact from agencies or media sales.
The Alumni and Development team at the University of Strathclyde seeks to appoint an experienced fundraiser to the post of Development Officer (Scholarships). This is a 12-month maternity cover contract where you will be responsible for an exciting and popular student scholarships programme. You will play a key role in the account management of student scholarship support from our alumni, trusts and company supporters. This is an opportunity to progress your fundraising career in a Higher Education environment and to develop your fundraising skills.
Strathclyde is a socially progressive university and we aim to widen access to university for students from all backgrounds, including those in financial need. We are also a research intensive university, which makes and impact on society and our scholarships help us to attract the most talented research students. If you are passionate about helping students to succeed, then you will have the opportunity to support our vision and make an impact.
Your day to day responsibilities include face-to-face fundraising meetings with donors and potential donors; organising small cultivation events to develop donor relationships and working across the University with staff and students to deliver a variety of important scholarship programmes.
The successful candidate will have some face to face fundraising experience and will be looking to take the next step in their career as a fundraising professional in a supportive environment.
Brief Outline of Job:
·
· Establish and deliver a programme of fundraising and donor engagement to raise philanthropic support for the University scholarship programme (gifts of £6,000+ - £30,000)
· Identify, build and develop relationships with potential donors through face-to-face meetings and by organizing small, exclusive events (lunches, dinners and receptions).
· Aim to raise c£300k in scholarship funds over the year’s contract.
· Prepare funding proposals for potential supporters. Scholarships donors include alumni, corporate donors and trusts & foundations.
· Prepare reports and steward existing donors to ensure ongoing support.
· Support the development of scholarship fundraising strategy, working closely with the Individual Giving Manager.
· Manage relationships with major scholarship partners, working with senior colleagues from across the University in this goal. This includes creating funding proposals, producing annual reports and organising visit and events.
· Develop fundraising materials by producing engaging copy and cases for funding support.
Please refer to the full job desciption for more information and details on how to apply.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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As a Trust & Corporate Fundraising Officer, you will support thousands of young people each year by engaging with companies, trusts, foundations and other funding bodies and securing funding for our programmes. Our fundraising team create opportunities for thousands of underrepresented young people to access the jobs of the future. At EDT we are passionate about providing accredited skills development programmes that support young people to reach their potential.
ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values include being 'passionate, collaborative, dynamic and showing respect'.
Salary: Band B, £24k to £30k, depending on skills and experience.
Benefits: 25 days annual leave per year plus bank holidays, pension (up to 10% employer contribution), life insurance (3 times annual salary), volunteering days, flexible working and well-being support and activities; including employee assistance, wellbeing and health programme, WeCare.
Hours: It is a permanent, full-time (37.5 hours a week) role and we offer remote, hybrid and flexible working options (EDT have a UK network of regional offices West Midlands, Plymouth, Glasgow, Manchester, Hertfordshire and Southampton).
Key Responsibilities:
· Identify and maximise opportunities to raise funds from companies, trusts, foundations, and other funding bodies.
· Manage a portfolio of existing and prospective partners from across companies, trusts and foundations.
· Research and maintain an on-going, sustainable pipeline of prospects including new trusts and foundations, companies and industry sectors.
· Plan, prepare and write compelling applications for funding.
· Build effective relationships with funders in order to secure long-term funding and support. Achieve income targets that support the delivery and fundraising goals.
· Keep accurate, relevant, timely records on our CRM and maintain regular communication with relevant teams including operations, finance, marketing and fundraising teams.
· Create inspiring reports and updates for funders that bring to life the impact of their support and demonstrate first class stewardship.
· Where appropriate, attend events to meet funders and/or promote EDT.
· Work closely with relevant teams to embed monitoring and evaluation throughout the funding process. Report on progress, results and income in a timely manner.
· Work with the Fundraising Manager with analysing trends to support the fundraising strategy.
Competencies and Attributes:
· Excellent written and verbal communication skills.
· Strong organisation skills - can manage workload and deadlines and proactively work to achieve timely delivery.
· Experience of securing funding from grant makers and/or companies.
· Experience of planning, preparing and writing high quality bids, funding applications and reports.
· Knowledge of managing funders' relationships. Knowledge of databases/data management, including producing reports.
· A strong team player, who can communicate effectively and engage colleagues at all levels and develop strong and productive relationships.
· Attention to detail and IT proficiency.
· Understanding of applicable legislation.
· A knowledge of the not for profit/charity sector.
· The ability to travel to locations across the UK on occasions to meet colleagues, funders and partners.
The successful candidate will be required to fulfil an enhanced DBS/PVG check.
Closing date: Friday 19th July 2024.
Interview dates: From 23rd July 2024.
Our mission is to connect young people with STEM and inspire STEM futures.
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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.
This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.
Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5, Monday to Friday
Location: Canning Town/Hybrid
Other responsibilities include
Supporter Experience
- Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
- Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
- Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.
Fundraising Administration and Best Practice
- Manage and update supporter records and report on fundraising activity and performance.
- Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
- Prepare supporter data analysis reports to support planned activity.
- Assist with fundraising, marketing projects, and campaigns.
- Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
- Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
- Keep up to date with fundraising best practice and legislation.
- Maintain a comprehensive knowledge of the organisation’s service provision and impact.
Community Fundraising and Individual Giving
- Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
- Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
- Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
- Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.
Volunteering and Gifts in Kind
- Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
- Work collaboratively with the Facilities Team to maintain and develop our food donation programme.
General
- To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience and skills
- Experience in an administrative role
- Excellent IT skills, working with a variety of systems including Microsoft packages and databases
- Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
- Understanding of the principles of and being passionate about supporter care
Abilities
- Communicate effectively, verbally and in writing, to internal and external stakeholders
- Build strong working relationships with supporters of all levels
- Work in a logical, organised manner with a high level of attention to detail
- Able to multi-task and be comfortable working as part of a small team, as well as independently
Personal qualities
- Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
- Focused and results driven, with a readiness to seize new opportunities and source new ideas
- Creative and lateral thinker with a flexible attitude to changing priorities and environment
- Commitment to advancing mission and values of Your Place
- Willingness to work outside of normal office hours if and when required
Desirable criteria
- Experience working in fundraising environment
- Experience using a supporter database
- Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
- Strong interest in working for a homelessness charity
- Committed to continuing professional development
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Wildlife Fundraiser
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
Join us at Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
Position: Wildlife Fundraiser - Darlington
Ref: JUN20248344
Location: Darlington
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Sun, 21st Jul 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
If you would like to learn more about this role, there will be an open briefing session on Microsoft Teams on the date below:
Saturday the 13th July at 11 am
We are looking for starters to join from July, and we reserve the right to close this vacancy once sufficient applications have been received.
About You
What we need from you:
- A passion for conservation;
- Ability to work to targets;
- A driver's licence valid for use in the UK;
- Happy to work 3 out of 4 weekends;
- Willingness to work outdoors and independently;
- Fundraising/Sales and Customer Service experience advantageous.
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form to get started. Should you be shortlisted, you will be invited to complete a short video questionnaire.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP