Management Jobs
The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.
As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target.
You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.
This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.
· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.
· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.
· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.
· Manage the SLF relationship with external media and creative agencies.
· Creative sign off of all SLF marketing content.
· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition
Strategy and planning
· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.
· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.
· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.
Product marketing and management
· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.
· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.
· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.
· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.
· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.
· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.
Supporter engagement
· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.
· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.
· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.
· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.
People management
· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.
· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.
· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.
· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.
· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.
Budget management and reporting
· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.
· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.
· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).
What we are looking for:
· Creating and delivering multi-channel marketing acquisition strategies.
· Delivering budgets, annual operational planning, and five-year strategy.
· Copywriting, copyediting and proofreading.
· Line management and team development.
· Digital marketing expertise and growth ambition.
· Managing external media and creative agencies.
· Excellent GDPR knowledge and practice.
· Excellent attention to detail to deliver high quality output.
· Stakeholder management skills (internal and with external agencies).
· Reactivity and agility to change activity or re-allocate budget based on performance.
· Experience of working as part of a leadership team.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £52,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position title: Finance Manager
Reports to: Chief Finance Officer (CFO)
Salary: £38,000 pa (rising to £40,000 upon successful completion of a 6-month probation period)
Hours: Full time - 35 hours per week (with a possibility to negotiate some flexibility)
Location: Hybrid working between the DSWF Shalford Office, GU4 8JU (2 days per week), home (3 days per week) and occasionally London
Annual Leave: 25 days per annum. Bank Holidays also provided, and an additional holiday entitlement will be given at DSWF’s discretion around Christmas and New Year
Other Benefits: Auto-enrolment Pension Scheme. Employee Assistance Programme provided.
The Role:
DSWF is a wildlife conservation charity operating across Africa and Asia to end the drivers of wildlife crime and protect endangered species in their natural habitat. In 2024, the Foundation is still family-run and is celebrating its 40th anniversary.
This is an exciting opportunity to join our highly motivated and passionate team as Finance Manager. DSWF is an equal opportunities employer and strives to offer a fulfilling and flexible workplace. This role is ideal for someone who wants to continue to develop their financial skills in the not-for-profit sector and offers great opportunities for personal development and ongoing growth within the organisation.
The successful candidate will be a qualified accountant and have excellent skills in financial systems and processing. They will have an analytical mindset and be an effective problem-solver and committed team player. They will manage the day-to-day income and expenditure of the charity and its subsidiary trading company, provide financial support, reports and analysis across the organisation, while working with the CFO to produce the monthly management accounts and annual budget, be instrumental in the annual audit and provide financial reports for the senior management team and trustees.
The role will report to the CFO and work closely with the Senior Management Team to support the delivery of DSWF’s broad range of objectives across our Conservation, Education and Art strategic pillars. DSWF is a small organisation with a large portfolio of activities, and as such, this is a broad role that will work across the board with all team members to ensure an organised and efficient finance function.
Main Duties and Responsibilities:
Financial Administration
· Maintain all financial records and data accurately and within agreed systems outlined in the DSWF Financial Handbook’s processes and controls
· Maintain up to date records on the finance system (Sage 50)
· Monitor and record income from all sources and ensure accurate and timely recording, including fund allocations
· With the fundraising team, ensure accurate and timely recording of income into the Raiser’s Edge CRM
· Daily reconciliation of all bank, control and intercompany accounts to Sage
· Banking of cheques and petty cash control in a timely manner
· Maintain the purchase ledger including receipt of invoices and expense claims, authorisations, cost coding and posting into the Sage system
· Process all bank payments, card payments and direct debits
· With the CFO, provide support to the Conservation team in analysing project financial reports, making grant payments and preparing financial reports for donors
· Liaise with the Art team over the production of sales invoices for the subsidiary Trading company as well as processing of e-commerce and offline sales
· Provide support to the fundraising team in the financial elements of event planning (including hardware and processes for receiving income at events) and producing full financial reconciliations and ROI reporting at the conclusion of each event
· With the CFO, provide support to the fundraising team in producing budgets for applications for funding
· Manage the negotiation of card and transaction fees with payment providers
· Complete month end accounts checklist and relevant journals to trial balance
· With the CFO, prepare monthly management accounts for SMT and staff
· Prepare and submit quarterly VAT returns for the charity (using partial exemption principles) and the trading subsidiary
· Liaise with the fundraising team to ensure gift aid is maximised for every income stream and produce and submit gift aid claims on a monthly basis
Budget Management
· Support the preparation of the annual income and expenditure budgets
· Ensure income and costs are allocated correctly per agreed budget and highlight areas of variance
Annual Audit
· Preparation of papers for annual audit in conjunction with the CFO
· During audit be the main contact for collating all documentation and samples requested by auditors
Financial control systems
· Ensure financial policies and processes are fit for purpose, developing new ones where appropriate and deriving and implementing improvements to existing ones
Person Specification:
Knowledge, Skills & Experience
Qualifications
Essential
· AAT qualified or qualified by significant experience
· Strong Microsoft Excel skills
· A good level of general education including a high standard in English and Maths
Strongly Desirable
· ACA, ACCA or CIMA qualified or part qualified
Skills and experience
Essential
· Accounts software experience
· Bookkeeping up to trial balance
· Experience of small – medium business finance
· To be able to work under pressure with high volumes of work with tight deadlines
· Ability to communicate efficiently complex financial information to non-finance managers and trustees
· To maintain confidentiality and the protection of data at all times
Strongly Desirable
· Sage accounts software experience
· CRM database experience
· Working knowledge of charity financial processes and controls
· Knowledge of charity finance reporting and practices (SORP)
· Preparation of financial statements
How to apply:
There is no immediate closing date for applications for this role, but we are hoping to hire by 16 September 2024 at the latest to facilitate a proper handover and will begin reviewing CVs as soon as they are received so please do not wait to apply.
Please apply online with your CV and a Covering Letter (Covering Letter to be no more than 2x A4 pages explaining why you wish to work for DSWF and why you are appropriate for the role).
The client requests no contact from agencies or media sales.
Are you an ambitious high-value fundraiser with strong relationship management experience? Are you ready for a unique opportunity to help drive transformational change in child health? Then this is the role for you!
We believe that every child deserves a breakthrough. Whether it’s a new treatment for an incurable disease, a faster way to diagnose a condition, or a way to minimise the side effects of treatment, we will continue to fund research that helps more children thrive into adulthood. Until no childhood is lost to serious illness.
As Philanthropy Manager, you will be a key player in securing philanthropic gifts for paediatric medical research as the charity makes it largest ever investment into child health research, as well as other areas of GOSH Charity’s work, including our largest appeal to date for the new Children’s Cancer Centre at GOSH.
The salary for this position is £38,387 per annum.
About You
We’re looking for an experienced and creative relationship manager with excellent communication skills and strong attention to detail. You are a proactive individual, with experience in shaping fundraising initiatives or similar projects effectively in partnership with key stakeholders. You are a positive team player with a professional, solution focused approach.
You’ll have:
- Proven experience of philanthropy fundraising or an equivalent field with a track record of initiating new high-value relationships and managing long-term donor/client relationships.
- Excellent verbal, interpersonal and written skills with great attention to detail, and an ability to digest complex programmes of research, flexing your style according to the audience.
- Experience and/or understanding of philanthropy within the healthcare and/or a medical research setting.
- Ability to manage your own workload and prioritise multiple tasks, work under pressure and within tight deadlines.
About the Team
The Philanthropy Manager sits within the Philanthropy team – part of the Relationship Fundraising division within the wider Fundraising Directorate. The team focuses on securing gifts from high net-worth individuals and charitable foundations and manages a substantial high value programme. The Philanthropy Manager will sit within a sub-team of three fundraisers – a Philanthropy Executive, a Philanthropy Manager, with both being managed by a Senior Philanthropy Manager.
Please refer to the full job description below for more information.
How to Apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the careers page of our website before you apply.
Closing date: Midday on 19th July
First round interviews are likely to take place w/c 29th July. These will be followed by second round interviews during early-mid August for successful candidates.
About the Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future
for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
REF-215 132
I am thrilled to be partnering with a registered charity dedicated to enhancing philanthropy by providing personalised services to individuals, families, and groups of donors to find a Relationship manager to join their team.
Position: Relationship Manager
Salary: £26,000 - £30,000 per annum (dependent on skills and experience)
Role: Full-time, Permanent
Location: London, W1 (On-site, 3 to 4 days in office and 1 to 2 days WFH)
Reporting to: Senior Relationship Manager
About this Charity
This is a registered charity dedicated to enhancing philanthropy by providing personalised services to individuals, families, and groups of donors. They specialise in facilitating charitable giving for high-net-worth individuals, foundations, and collective groups, offering tailored solutions that streamline the process of giving. Tthey are committed to professionalism, dynamism, and hard work. The team consists of talented individuals who are passionate about making a positive impact in the charitable sector. Through their Donor Advised Fund (DAF) services and Collective Fund (CF) services, they work hand-in-hand with high-net-worth individuals, families, and groups to facilitate their philanthropic endeavours, making charitable giving easier, more impactful, and tax-efficient.
About the Role
Join as a Relationship Manager and become a key player in managing a variety of dynamic and impactful accounts within the organisation. You'll work hand-in-hand with our dedicated team, personally overseeing a portfolio of High Net Worth (HNW) donors and their charitable contributions, as well as several Collective Funds accounts. Your role will encompass financial administration, client engagement, due diligence, and crafting innovative strategies to enhance donor stewardship. Thrive in our fast-paced, entrepreneurial environment, and see firsthand the significant impact of your work as you drive increased funds into the charitable sector.
About You
Are you detail-oriented, highly organised, and an excellent communicator? If so, you could be the perfect fit for our team. We are looking for someone with:
- Outstanding Communication Skills: Proven ability to effectively engage with clients and stakeholders.
- Exceptional Donor Stewardship: Understanding of HNW service expectations and dedication to delivering top-notch donor care.
- Confident Public Speaker: Ability to represent the charity and clearly explain complex concepts.
- Responsible: Comfortable managing confidential information with integrity.
- Attention to Detail: Meticulous and adept at juggling multiple priorities under pressure.
- Team Collaboration: Capable of working well with others to enhance client management processes.
- Tech Savvy: Proficient in Microsoft Office and other relevant software tools for efficient administration.
- Proactive Problem-Solver: Self-motivated with a solution-driven approach to challenges.
If you are enthusiastic about this opportunity and possess the necessary qualifications and skills, we encourage you to apply. We are working in partnership with the charity. All applications will need to be made via Charity People.
The application process is CV and Supporting Statement. In the first instance, please send your updated CV to Tanya at Charity People for more information or contact Tanya for an informal confidential chat about the role and to hear more about the next steps. We are operating on a rolling basis so do get in touch asap as the role may close early.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
The Finance Manager will be responsible for providing day-to-day financial processing, management and reporting; and, with the CEO, for providing medium and long-term financial planning and analysis in support of the growth strategy. The role will involve responsibility for systems’ maintenance and development, business process improvements and building/facilities management of the offices at No.1 Buckingham Place, Victoria SW1.
The role will include (but not limited to):
- Processing and payment of all invoices, expenses; and grants (to individuals and training providers), ensuring appropriate approvals, accurate and compliant filing and storage on internal systems
- Raising of invoices and liaison with suppliers, including debt collection, as required
- Building/facilities/utilities management relating to QEST’s status as Freeholder and Landlord of the premises at No.1 Buckingham Place
- Processing of all invoicing and recharges relating to QEST’s role as Freeholder and Landlord, including rent, service charges and other services including insurance, utilities, IT and telephony
- Processing and reconciliation of bank transactions, with regular reporting to the CEO on cash status and projection
- Management of payroll and pension arrangements (with the payroll provider)
- Production of monthly management accounts for review by the CEO and Treasurer, including full written commentary on any variances, as necessary
- Preparation of financial papers, including analysis, for quarterly review of the Finance Sub-committee; and quarterly meetings of the Trustees’ Board
- With the CEO, preparation of the Annual Budget for approval by the Trustees’ Board (December)
- Preparation and management of year end accounts and processes, including liaison with auditors, as required
- Production of all income and expenditure and balance sheet accounts, journal adjustments, including accruals and pre-payments
- Preparation and filing of company tax returns, liaising with HMRC and auditors, as required
- Filing of Accounts with Companies House and the Charity Commission; as well as any changes to Directors (Trustees), and other legal and statutory requirements (eg Confirmation Statements) as required
- Undertaking of ad hoc project work, including evaluation of current business processes and practices relating to the finance function, and recommending and driving improvements
The Queen Elizabeth Scholarship Trust is a charity that transforms the careers of talented and aspiring makers by funding their training and education
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The client requests no contact from agencies or media sales.
We are recruiting for a Deputy Service Manager to join our team in Hertfordshire; the scope on this job involves….
Job Title: Deputy Service Manager
Location: Hertfordshire
Salary: £24,481 per annum
Contract type: Permanent, Part-time
Hours: 22.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Deputy Service Manager to ensure the smooth running of a high-quality service to support survivors of gender-based violence, where there is a specific housing advocacy need. This will include managing a team of 3.5 Housing Advocates to ensure effective advocacy is provided to survivors and their children.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Candidates must be able to drive and have access to a car during working hours.
Closing date: 9am on 15 July 2024
Interview date: 22 July 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Job Title: Deputy Recruitment Manager
Salary: £43,314 per annum (increasing to £48,126 in 18 months) + £750 Homeworking Allowance
Hours & Contract: 35 Hours per week - Permanent Role
Location: Homebased - Wales - travel required for recruitment activity across Wales and the Bristol areas.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to join the Recruitment Service as a Deputy Recruitment Manager. This role is responsible for the successful recruitment of new TACT foster carers, proactively building excellent relationships with potential fostering applicants & guiding them through the assessment & approval process.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Deputy Recruitment Manager will include:
- Overseeing the assessment process providing supervision and support to Independent Assessors and internal assessing Social Worker.
- Managing and providing quality assurance for all Form F assessments through to approval.
- Working closely with Area Teams to identify training opportunities for applicants in assessment
- Attend and provide up to date information to area team meetings.
- Providing an ongoing customer focused relationship with applicants
We are looking for candidates with:
- BA or Master’s in Social Work or Dip SW, CSS or CQSW qualification
- Current Registration with the relevant professional body
- Experience of working in Children's Services
- A Management qualification (or the willingness to undertake one)
- Experience of working flexibly as part of team
- A passion for ensuring children receive the highest quality care from their foster family
- Experience of delivering training to potential foster families and supporting them in their journey
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
Whilst being homebased, the Deputy Recruitment Manager will be required to travel for recruitment activity across Wales and the Bristol areas. There is also a requirement to be able to travel to team meetings, wellbeing days, TACT away days and other in person events across the UK as and when required. Due to the location of the recruitment activity, candidates located in Wales (ideally south East Wales - Cardiff and Newport) would be preferred.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Sunday 28th July 2024
- Interview Dates: Tuesday 6th August 2024 (via Microsoft Teams) & Monday 12th August 2024 (second stage - in person - Bristol)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Teitl y Swydd: Dirprwy Reolwr Recriwtio
Cyflog: £43,314 y flwyddyn (yn cynyddu i £48,126 mewn 18 mis) a £750 Lwfans Gweithio Gartref
Oriau a Chontract: 35 awr yr wythnos - Swydd Barhaol
Lleoliad: Gweithio gartref - Cymru – bydd angen teithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste.
Fel sefydliad ‘nid-er-elw’, mae TACT yn rhoi anghenion ein plant a’n gofalwyr yn gyntaf ac yn ceisio penodi unigolion sydd yr un mor frwd dros faethu â ni. Rydym yn sefydliad gweithio gartref, ac rydym yn ymfalchïo yn ein cyfleoedd gweithio hyblyg, sydd ar gael o’r diwrnod cyntaf, rhaglen llesiant helaeth a’n pecyn buddion, i gyd wedi’u curadu i feithrin cydbwysedd iach rhwng bywyd a gwaith i’n holl weithwyr er mwyn iddyn nhw allu rhoi gwasanaeth rhagorol i’n gofalwyr a’r bobl ifanc a’r plant rydym yn gofalu amdanyn nhw.
Fel elusen gofal maeth, mae TACT yn buddsoddi’r holl incwm sydd dros ben mewn gwasanaethau, staff, gofalwyr a datblygiad plant. Mae hyn yn golygu ein bod wedi gallu buddsoddi mewn prosiectau unigryw fel TACT Connect, ein cynllun unigryw ac arloesol ar gyfer pobl ifanc ac oedolion ifanc sydd â phrofiad o ofal, yn ogystal â’n Gwasanaeth Addysg sy’n ehangu (TACT Education Service), a’n Gwasanaeth Iechyd newydd. Mae ein holl weithgareddau’n seiliedig ar ein hymrwymiad i fod yn sefydliad sy’n deall trawma yn llawn, yn unol â’n hethos a’n gwerthoedd allweddol.
Cyrhaeddodd TACT safle rhif 16 mewn arolwg o’r cwmnïau gorau i weithio iddynt yn y DU yn 2023. Roedd 91% o’r gweithwyr yn cydnabod bod gan y sefydliad werthoedd ac egwyddorion cryf ac roedd 94% yn dweud eu bod yn falch o weithio i’r sefydliad hwn.
Mae hwn yn gyfle cyffrous i ymuno â’r Gwasanaeth Recriwtio fel Dirprwy Reolwr Recriwtio. Mae’r swydd hon yn gyfrifol am recriwtio gofalwyr maeth TACT newydd yn llwyddiannus, gan fynd ati’n rhagweithiol i feithrin perthnasoedd rhagorol â darpar ymgeiswyr maethu a’u tywys drwy’r broses asesu a chymeradwyo.
Ymgeisiwch nawr os ydych chi eisiau cael eich gwerthfawrogi fel gweithiwr proffesiynol, cael eich gwerthfawrogi yn y gwaith a chyfrannu at ganlyniadau gwell i’r plant a’r bobl ifanc sy’n gysylltiedig â TACT.
Bydd Dyletswyddau Cyffredinol y Dirprwy Reolwr Recriwtio yn cynnwys:
- Goruchwylio’r broses asesu, gan ddarparu goruchwyliaeth a chefnogaeth i Aseswyr Annibynnol a Gweithiwr Cymdeithasol asesu mewnol.
- Rheoli a darparu sicrwydd ansawdd ar gyfer holl asesiadau Ffurflen F hyd at eu cymeradwyo.
- Gweithio’n agos gyda’r Timau Ardal i ganfod cyfleoedd hyfforddi ar gyfer ymgeiswyr ym maes asesu.
- Mynychu a darparu’r wybodaeth ddiweddaraf i gyfarfodydd timau ardal.
- Darparu perthynas barhaus sy’n canolbwyntio ar y cwsmer gydag ymgeiswyr.
Rydym yn chwilio am ymgeiswyr sydd:
- Yn meddu ar BA neu Radd Meistr mewn Gwaith Cymdeithasol neu gymhwyster DipSW, CSS neu GCPSW.
- Wedi cofrestru gyda chorff proffesiynol perthnasol ar hyn y bryd.
- Â phrofiad o weithio ym maes Gwasanaethau Plant.
- Yn meddu ar gymhwyster rheoli (neu barodrwydd i ymgymryd ag un).
- Â phrofiad o weithio’n hyblyg fel aelod o dîm.
- Yn frwdfrydig dros sicrhau bod plant yn cael gofal o’r ansawdd uchaf gan eu teulu maeth.
- Â phrofiad o ddarparu hyfforddiant i deuluoedd maeth posibl a’u cefnogi ar eu taith.
Mae TACT yn cynnig pecyn buddion gwych i weithwyr, gan gynnwys:
- 31 diwrnod o wyliau â thâl, yn ogystal ag 8 gŵyl banc blynyddol.
- Trefniadau gweithio hyblyg (gan gynnwys oriau cywasgedig, hyblygrwydd o ran oriau craidd, polisi diwrnodau gwirfoddoli).
- Polisïau ystyriol o deuluoedd.
- ‘Bwndel’ gweithio gartref, gan gynnwys lwfans blynyddol, offer TG a benthyciad ar gyfer sefydlu swyddfa gartref.
- Rhaglen Cymorth i Weithwyr Help@Hand (gan gynnwys cwnsela Therapi Gwybyddol Ymddygiadol, apwyntiadau 24/7 o bell â Meddygon Teulu, ffisiotherapi, cymorth iechyd meddwl ac ail farn ar ddiagnosis difrifol).
- Awr yr wythnos o weithgareddau byw dan arweiniad arbenigwyr drwy’r Rhaglen Flynyddol ar Lesiant Staff.
- Polisi Menopos ac Apwyntiadau Clinigydd Menopos am ddim.
- Cynllun Pensiwn Rhanddeiliaid (aberthu cyflog).
- Cyfleoedd dysgu a datblygu gwych ar gyfer pob swydd.
Er yn gweithio gartref, bydd gofyn i’r Dirprwy Reolwr Recriwtio deithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste. Mae gofyniad hefyd i allu teithio i gyfarfodydd tîm, diwrnodau lles, diwrnodau cwrdd i ffwrdd TACT a digwyddiadau wyneb yn wyneb eraill ledled y DU yn ôl yr angen. Oherwydd lleoliad y gweithgareddau recriwtio, byddai ymgeiswyr sy’n byw yng Nghymru (de-ddwyrain Cymru yn ddelfrydol – Caerdydd a Chasnewydd) yn cael eu ffafrio.
Mae angen archwiliad manwl gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y rôl hon, a bydd yn cael ei brosesu gan TACT ar eich rhan.
Dyddiad Cau: Dydd Sul 28 Gorffennaf 2024
- Dyddiadau’r Cyfweliadau: Dydd Mawrth 6 Awst 2024 (Microsoft Teams) a dydd Llun 12 Awst 2024 (ail gam - wyneb yn wyneb - Bryste)
Mae diogelu yn fusnes i bawb ac mae TACT yn credu mai dim ond y bobl sydd â’r sgiliau a’r gwerthoedd iawn ddylai weithio ym maes gwaith cymdeithasol. Fel rhan o ymrwymiad TACT i ddiogelu, rydym yn archwilio sgiliau, profiad, cymwysterau a gwerthoedd darpar staff mewn perthynas â’n gwaith gyda phlant ifanc agored i niwed. Rydym yn defnyddio dulliau recriwtio trwyadl a chyson i helpu i ddiogelu pobl ifanc TACT. Disgwylir i’n holl staff weithio yn unol â pholisïau diogelu TACT.
Rydym yn cadw’r hawl i gau hysbyseb swydd yn gynharach na’r hyn a hysbysebwyd os yw nifer y ceisiadau’n ormodol, felly fe’ch cynghorir i wneud cais cyn gynted ag y bo modd.
Nid yw TACT yn derbyn dogfennau CV digymell gan asiantaethau recriwtio allanol nac yn derbyn y ffioedd sy’n gysylltiedig â nhw.
Projects and Contracts Manager
Reference: 2391
Location: NCB promotes a hybrid, flexible way of working, staff can work remotely or from our Devon or Sheffield Research in Practice offices if they wish.
Status: Permanent term. 35 hours per week.
Salary: £39,623 with generous benefits package including 30 days annual leave plus Bank holidays and 3 days of Christmas closure.
Research in Practice is a member of the National Children's Bureau family. For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
Research in Practice works with and for professionals in the social care, health, criminal justice and higher education sectors offering resources, learning opportunities and specialist expertise.
The Project and Contracts Manager is responsible for contracting for Research in Practice, ensuring all incoming and outgoing contracting is robust, well-managed and legally compliant. Excellent programme management skills are needed to oversee project support to a portfolio of projects. With a focus on efficiency, consistency and quality of project management, this role is critical in ensuring value for money is maintained across the portfolio. Risk monitoring and escalation skills and producing timely management information are essential elements of the role.
This role sits at the heart of Research in Practice, supporting teams and working to ensure processes and procedures are well designed and consistently applied whilst remaining able to adapt to changing priorities and the requirement to identify the need for change and drive that change as the organisation develops. The ideal candidate will be an effective communicator and have line management experience.
Applications close at 08:00am on Monday 15 July 2024.
Please quote the job title and reference number in your application. CVs will not be accepted.
Assessment and interviews to be conducted on Monday 22 July 2024.
Please note that only shortlisted candidates will be contacted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.
No agencies please.
Come and join our friendly Relationship & Events Management team
We’re looking for an enthusiastic, hard-working fundraiser to build relationships with our community, corporate and NHS staff supporters and play a key role in managing our events.
Working as part of a team of five, and reporting to the Relationship & Events Team Leader, you will be responsible for delivering income through effective donor acquisition, building and maintaining effective relationships and providing fundraising support to our donors and volunteers. You will represent the Charity in the community, with local companies and in the hospitals, as well as attending and organising fundraising events.
We’re looking for someone with fundraising experience or transferable skills who is ready to hit the ground running. If you are calm under pressure, work well in a team, are flexible and conscientious, then we want to hear from you.
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About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
This role is based at the City Hospital, in the Charity’s modern, fully equipped offices, working alongside an enthusiastic and hardworking team, in a friendly and supportive environment.
The client requests no contact from agencies or media sales.
A fantastic Foundation working to tackle child poverty, deforestation and domestic abuse are looking to recruit a highly skilled and experienced Project Manager – Child Poverty.
Salary: Circa £50,000
Location: Central London (fully office based)
The Project Manager - Child Poverty will oversee projects aimed at reducing child poverty, particularly focusing on initiatives that tackle child hunger and provide necessary support services. This role involves managing partnerships with charities, planning and executing support initiatives, and engaging with community stakeholders to drive impactful change.
Key Responsibilities include:
- Leading and managing projects addressing child poverty and hunger; developing project plans, timelines, and budgets and monitoring project progress.
- Planning, coordinating, and implementing initiatives to alleviate child hunger and provide support to children in need.
- Working closely with charities, schools, and community organisations to ensure effective delivery of support services.
- Building and maintaining strong relationships with charitable organisations, community groups, and other stakeholders.
- Engaging with local communities to understand needs and tailor support initiatives accordingly.
The successful candidate will have a Bachelor’s degree in Social Work, Project Management, Public Administration, or a related field and a minimum of 3-5 years of project management experience, preferably in social programs or child welfare. Experience working with charities and managing community-based projects is key, as is a knowledge of child poverty issues and support systems in the UK. You must also have the ability to travel within the UK as required.
Please note, applications are being considered on a rolling basis and only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are looking for Philanthropy Manager for an incredible childrens health charity to be responsible for proactively leading the cultivation and stewardship of potential and existing Major Donors, Trusts, and statutory bodies.
This is a Surrey based role, with flexible hybrid working options.
The Charity
A passionate childrens health charity, dedicated to providing practical and emotional support to children and families in times of need.
You would be joining a highly respected organisation, who prioritise a supportive and inclusive working culture. They have been repeatedly named as one of the top non-profit organisations to work for, and offer fantastic benefits, including flexible working, a minimum of 25 days holiday, along with a range of professional development opportunities as well as much more!
The Role
Drive the growth of a portfolio of existing supporters and new prospects, giving at the five and six-figure gift level.
Lead on maintaining relationships with key Major Donors, Trusts and Statutory bodies, through exemplary stewardship.
Work closely with the Events Manager to engage donors through a programme of special events
Manage, coach and support three direct reports.
The Candidate
Track record of securing five or six figure funding from Major Donors, Trusts and statutory sources to achieve challenging income targets.
Previous experience delivering a prospect research programme and effective prospect management.
Previously lead funder-relationship management, through exemplary stewardship
Line management experience to build a collaborative and high performing team
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Governance and Planning Manager
Reports to: CEO
Hours of work: Part time or Full time
Location of work: London WC1N 2BF - RSTMH is planning to trial home working for 1 day a week
Salary: £36,000 - £40,000 per annum
Job type: Permanent
Job summary
RSTMH is a global society of over 2,000 members and Fellows based in more than 100 countries, run by a small and efficient team based in London. This is a permanent role which could be part-time (at least 3 days per week) or full-time and will help improve efficiencies and planning across the society.
In this new role you would have oversight of the charity governance administration and help develop and deliver planning systems to increase efficiencies across all activities.This role would also provide administrative and project-based support to the CEO and Senior Manager and support the day-to-day effectiveness of the operations of the society.
The role is wide ranging and is an opportunity for someone to shape the society’s processes and systems to improve efficiencies. The key skills needed for the role include excellent time management, communication, and the ability to influence others. You will be able to take on board and understand large amounts of information, and translate this into effective systems. You will have experience of developing evidence-based systems and processes and
This role will report to the CEO and is full time and office based, with a current trial for Mondays working at home.
Key responsibilities
- Oversee the governance administration of the society including for the Board, Committees and strategy meetings and communications
- Develop and deliver effective planning systems for the society across all activities
- Develop and deliver systems to improve efficiencies in managing relations with the society’s networks of volunteers and other stakeholder groups
- Support the CEO and Senior Manager, Team and Operations to develop and deliver processes to improve the operations of the society
- Develop a good understanding of the society’s use of Civi CRM and other platforms to help develop processes and systems to improve integrations and efficiencies
- Provide training to members of the RSTMH team on new systems and processes
- Support the CEO and Senior Manager, Team and Operations, on administrative and project-based tasks
- Other support for the office, team and CEO as required
Job specification
Essential
- Commitment to RSTMH and passion for our work
- Excellent time management skills
- Excellent communication skills
- Ability to inspire others
- Meticulous attention to detail
- A self-starter, excited to try new things
- The ability to take in large amounts of data
- Accurate minute taking
- Well-presented and articulate
- Sound relationship builder
- Literate in IT systems and relational databases
Desirable
- Experience of administering governance activities
- Experience of working in global health
- Experience of delivering events
- Experience of managing a network of members
- Understanding of scientific publishing
- Experience of civi CRM
Closing date: 20th July 2024
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Website and Digital Fundraising Manager
Position: Website and Digital Fundraising Manager
Location: Remote, regular travel to London expected
Contract: Permanent
Hours: Full-time
Salary: £35,700 - £38,588 per annum
Closing Date: 8th July 2024 at 12pm
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the Role
Now is an exciting time to join the organisation. You will lead on the back-end functionality of our website and spearhead our digital campaigns. In this role you will be leveraging cutting-edge tools and platforms to enhance donor engagement, supporter acquisition and supporter journeys, also supporting offline channels, creating a great supporter experience for anyone who finds the organisation online.
This role will ensure as potential supporters seek us out and/or visit our website as a result of seeing offline propositions, the messaging is consistent, and if they choose to donate, they have an excellent experience.
Key responsibilities include:
- Review our existing website and lead a project to transition to a new platform, including seeking a provider and implementation.
- Review and improve the online giving experience.
- Potentially recruit a digital content role to provide relevant content to engage our audiences.
- Main responsibility for the technical back-end functionality of the organisation's website, working closely together with the Digital Communications Manager who leads on content and front-end.
- Managing the relationship with the organisation’s web-agency, scoping, and leading development projects.
- Work closely with colleagues to understand and ensure the best possible supporter experience and journey.
- Analytics and reporting.
- SEO optimisation.
- Email marketing.
About You
We are looking for a team player with a positive mindset and technical expertise in website management and digital fundraising.
You will need to have the following skills and experience:
- Proven Website management experience, excellent knowledge of working in CMS systems and leading on more complex back-end and development projects.
- Proficient in effectively using data analysis tools (Google Analytics, Tag Manager) and user experience optimisation tools (HotJar), to inform future website projects to optimise traffic and experience.
- Email marketing experience, proficient in using Mailchimp, writing copy and setting up more complex email journeys.
- Digital Fundraising experience, with a track record setting up digital advertising.
- Experience producing budgets, reporting variances against the plan and re-forecasting.
- Strong copywriter email content.
- Strong understanding of fundraising and the role of digital in supporting on and offline activity.
- Team player who enjoys working collaboratively with colleagues.
- Excellent interpersonal skills, with listening abilities.
About the Organisation
Established in 2006, The organisation is a UK-based, international charity dedicated to bringing solar power to rural communities in sub-Saharan Africa.
Currently, there are nearly 600 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting, such as candles and kerosene lamps.
The organisation is pioneering innovative enterprise programmes that tackle poverty and climate change by providing access to clean, safe solar light to homes, clinics, and schools. To date, they have distributed over 2.3 million lights, directly impacting over 11 million people. Families across the continent can now rely on safe, renewable solar lights as the sun sets, but there is still a long way to go to achieve universal access to energy, and we are stepping up our efforts to ensure communities otherwise left behind will have access to solar energy, creating instant sustainable change for people and the planet.
How to apply
Applicants are invited to email their CV and a covering letter, explaining how their skills and experience meet each criteria in the person specification.
You may have experience in areas such as: Website, Digital Content, Content, Marketing, Digital Marketing, Social Media, Content and Media, Media and Content, Digital Marketing Content, Website Manager, Digital Content Manager, Content Manager, Marketing Manager, Digital Marketing, Manager, Social Media Manager, Content and Media Manager, Media and Content Manager, Digital Marketing Content Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Harris Hill is delighted to be working with a national health charity based in London who are seeking a Fundraising Manager - Trusts and Foundations to join their team.
This is a great opportunity for a Trusts and Foundations fundraiser to grow the portfolio of donors so ensuring the future of a charity providing a vital service to its community.
Key tasks and duties
Build diverse sources of income (contracts, grants, fees, donations) ensuring the sustainability of the charity and its services:
- Research funders
- Write proposals and compile budgets
- Research new funding and collaborative opportunities
- Monitor projects and ensure reporting requirements of funders are being met
- Liaise with existing donors, writing narrative and financial reports
- Negotiate any amendments to existing grants/ projects
To be considered for this role, you will need:
- Experience of writing and securing large and multi-year grants.
- Track record of securing major donations
- Excellent relationship building and communication skills
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
Salary: £41,667 (FTE)
Permanent, Part-time (3 days per week)
Location: SW London
Deadline for applications - Wednesday 24th July 2024
Application Process - CV and Cover Letter
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.
You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.
You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.
Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.
Key Responsibilities
- Client Relationship Management:
- Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
- Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
- Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
- Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
- Onboarding and Adoption:
- Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
- Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
- Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
- Success Planning and Outcomes:
- Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
- Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
- Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
- Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.
Skills and Knowledge
- Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
- Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
- Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
- Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
- Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
- Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
- Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.
The client requests no contact from agencies or media sales.