Major Gifts Manager Jobs
Position type: Full time, 37.5 hours, permanent position. Flexible working considered.
Responsible to: Supporter Care Team Lead/Officer
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of two days in the office)
Who are we looking for?
We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.
As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.
Main Roles & Responsibility to include:
As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes.
Duties will include but not be limited to:
· Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox, phone calls, social media direct messages and post.
· Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.
· Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.
· Processing and acknowledging all donations that have come in through a range of sources including but not limited to post, website, standing orders, direct debits and financial reconciliations.
· Maintaining accurate gift aid records.
· Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.
· Producing written correspondence such as bespoke letters and responding to feedback or complaints.
· Aiding the Supporter Care Manager, Supporter Care Team Leader & Supporter Care Officer in project work that will develop the team’s approach to supporter engagement.
· Supporting volunteers within the team.
· Taking an active part in ensuring your own personal development.
· Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience.
· Undertaking general admin tasks related to supporter communications such as filing, scanning etc.
General Duties
· Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.
· Participate in the day-to-day work of the organisation – such as reporting, attending team meetings as required, and taking a flexible approach, following all policies and procedures and contributing to the review of these as required.
· As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.
· Occasionally represent the work of ShelterBox at events to members of the public and supporters.
Please note: This is a Cornwall Based role with at least 2 days a week in the office in Truro
Interviews for the role will take place on February 3rd and 4th.
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Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Does the new year have a shiny new job in store for you?
Would you love to be part of a high performing fundraising team to secure a better future for children and young people with cancer?
As Senior Philanthropy Fundraiser, you'll join an ambitious and growing high-value team on a mission to do things differently.
Salary: £35,882 (£37,778 with London weighting)
Location: Homebased, travel for internal and external meetings (offices in Bristol/London)
Contract: Permanent, 35 hours full time and open to reduced or compressed hours
Benefits: 27 holidays (+ bank) with buying/selling options, 8% employer pension contribution, enhanced maternity and adoption leave, sector-leading approach to L+D
Culture: Flexible, caring, life and family-friendly
About the mission
There are so many opportunities for funders to get involved at Young Lives Versus Cancer. Whether it's offering an opportunity to support the recently launched strategy 'The Time Is Now', or inspiring donors to contribute to a collaborative vision, fondly known as 'The North Star'. There are services, systems change, evidence and resources at your fingertips, ready to capture the imagination of funders and help bring them to life.
About the charity
Young Lives Versus Cancer (YLVC) proudly leads the way when it comes to high-level psychosocial support throughout cancer treatment, end-of-life, and bereavement.
Their new strategy sets out a plan to properly invest in the tailored support that's needed, ensuring services remain relevant. Through trauma-informed, integrated social work and accommodation, plus a serious commitment to collaboration, YLVC is responding to the changing needs of children and young people by sharing knowledge that will lead to bigger, better impact.
Your Philanthropy fundraising skills will play a vital role in helping achieve these goals.
About the role
This is a great opportunity to take your next step in philanthropy fundraising. The Senior Philanthropy Fundraiser will establish effective and long-lasting relationships and build a strong fundraising portfolio of individual high value prospects and donors to support Young Lives vs Cancer's work around the UK. You'll also be line managing the Philanthropy Executive.
About you
We'd love to see you showcasing the following skills and experience when you get in touch:
- You've got a track record of personally securing 6 figure major gifts from individuals in a charity environment to meet agreed targets.
- You have experience of managing and developing relationships with wealthy and / or influential individuals and senior volunteers, inspiring and motivating them to meet objectives.
- You work collaboratively as a strong team player, with strong cross team working, influencing and negotiation skills
- You are able to communicate with impact - you're articulate, persuasive and credible with a range of audiences.
- You roll your sleeves up and get the job done, understanding the bigger picture.
This is a truly unique opportunity and chance to be part of a something extra special.
If you're feeling the 'new year, new job' itch, please get in touch with a copy of your profile or CV to Ellen Drummond at Charity People.
Deadline: Friday 31st January
Interview dates TBC
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
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Thank you!
‘The Academy of Ancient Music confirmed their status as perhaps the finest period-instrument ensemble performing today…’ Opera Today
The Development and Events Co-ordinator plays a vital role in supporting AAM’s fundraising activity. The role holder will take responsibility for the management of our Friends membership scheme. In addition, working in collaboration with the Head of Development, the role holder will oversee a programme of stewardship and cultivation events for all our members, donors and prospects, including drinks receptions at concerts and special events in a variety of different venues.
The Development and Events Co-ordinator will take responsibility for the effective use of AAM’s donor database (currently Infoodle), overseeing the input of financial information, managing e-mail and post mailings and providing a range of reports.
The Development and Events Co-ordinator will support the Head of Development in researching Trust and Foundation and individual prospects and donors. The role-holder will also provide administrative support for our Development activities including generating acknowledgement letters and taking minutes at Development Board and working group meetings.
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for a creative, customer-focused individual who is passionate about delivering a customer experience that is meaningful through crafting intentional, well-designed messaging across channels, that helps those we serve be the best stewards of the resources God gives them.
You will play a key role in delivering intentionally crafted communications designed to respond to opportunities arising from analysing the needs, sentiment and behaviours of our customers at different touchpoints. By connecting dots across product, service and engagement platforms, you will assist the Head of Customer Experience to deliver a cohesive experience that feels personalised, resolution-obsessed and best facilitates every stage of the customer journey.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Thank you!
It’s an exciting time to join The Institute of Pre-Hospital Care, the dedicated team work collaboratively with a range of stakeholders to deliver clinical and degree course programmes over a variety of subjects and faculties.
We are seeking to appoint an Institute Coordinator to support and coordinate the activities of our Degree programmes within The Institute of Pre-Hospital Care. The Institute Coordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty.
Reporting to the Institute’s Degree Officer, the post supports the delivery of the Degree course programmes. The post holder will be an integral part of the team working closely with other members.
You will be a highly organised and experienced administrator with a can-do attitude, meticulous attention to detail and excellent communication skill. If you have a keen interest in the delivery of high-quality Degree training and education courses apply today, or call us for an informal chat.
