Live Jobs

Hybrid working with regular travel to our London Bridge Office

What the job involves

We have an exciting opportunity for a motivated Fundraising professional to join our Individual Giving Team, focussing on our mid value programme and assisting with the production and development of campaigns aimed specifically for this audience. This role will be a fixed term contract for 13 months covering maternity leave.

Direct Marketing plays an important role in the organisation’s fundraising and overall corporate strategy, and we have seen a fantastic growth in our mid-value programme to date. We’re looking for a confident and proactive fundraiser to take responsibility for the delivery and development of this new audience and further shape the programme.

As a Direct Marketing Executive, you’ll use a range of channel content to reach and meet the needs of your audience and tailor your approach based on audience insight.

You’ll deliver timely, targeted, relevant communications to warm mid value audience, to engage them wider with the work of Prostate Cancer UK with the overall aim to increase their life-time value.

With internal and external stakeholders, you’ll project manage direct marketing campaigns in the form of seasonal appeals, email updates, and occasional stewardship events. You’ll consistently review KPIs and make evidence-based choices to help assist with growing the programme and delivering our overall financial target.

What we want from you

Excellent knowledge and experience of working in a fundraising environment is vital, you’ll also be able to demonstrate your knowledge and/or experience of stewarding donors by understanding the importance of meeting their needs.

You’ll possess first class communication skills; a strong team ethic and you will be at ease working with key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance. Knowledge of direct marketing and fundraising law would be advantageous as well as philanthropy experience.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 19th January 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 27th January 2025.

We are delighted to be able to offer a new position within our fantastic, thriving organisation.

Involve Northwest is a Charity based in Rock Ferry and Birkenhead that offers targeted support and practical solutions for a range of issues effecting the wellbeing and lives of Wirral residents.

Supporting people with a range of services including a community hub, welfare benefits and debt, employability, social isolation & community cohesion, mental wellness, health and wellbeing and domestic abuse (via Lighthouse Centre Wirral). Our ethos and values focus on providing information, guidance and support to local people to enable them to make informed decisions, empowering them to break down the barriers they are facing. We are extremely proud of the work we do, the fantastic team we have and the positive impacts and differences we make to people’s lives.

This new and exciting senior role is now open to applicants to work alongside and in full partnership with the existing Management Team, together you will drive meaningful change across our communities to help residents lead happier and healthier lives.

Job Title: Strategic Director 

Location: The Community Village, Rock Ferry, and the Wirral community.

Working Pattern: Part Time (3 Days or 21 hours per week)

Salary: £62,000 per annum (FTE) (Pro rota / Actual: £37,200)

Reporting To: Board of Directors

Key Strategic Responsibilities

• Scope and drive forward funding & partnership opportunities in support of sustainability and growth.
• Collaborate, take shared accountability, influence and control for internal and outward facing operational strategies/delivery.
• Interface directly with funders/commissioners, managing relationships and integral contracts. 
• Grow Involve Northwest’s network of commissioners and strategic/mutually beneficial partnerships.
• Have an understanding where Involve Northwest sits within the competitive landscape.
• Consider the organisation, its destination and routes to that destination with ‘out of the box’ thinking.
• Reviewing all aspects of service provision and roles of Involve Northwest including management and responsibility of company assets, including the building, owned by Involve Northwest, which is tenanted. 
• Developing strategy in relation to the charity, facilities and building.
• Conduct horizon scanning for alternative opportunities for funding, and contract diversification e.g. collaboration with other third sector organisations, private income generation and legacy funding.
• Leading on the scoping and writing of bids and responses to tender invitations, expressions of interest and soft market testing as appropriate.
• Overseeing Involve Northwest’s communication and marketing strategy.
• Reviewing the positioning of existing commissions in the context of the organisation’s long-term ambitions.

Leadership And Managerial Responsibilities

• Collaboration, willingness to take shared accountability, influence and control for internal and outward facing operational strategies/delivery.
• To hold the strategic lead of some existing contracts and the Community Hub.
• Produce, track and monitor strategic operational resources such as business plans, business continuity plans, and risk registers.
• Lead a team of people and make sound strategic business decisions.

Company Duties and Responsibilities:

• Work in line with set company policies and procedures, including ISO9001:2015 and GDPR 2018.
• Work to Involve Northwest’s Safeguarding procedures. Represent the charity in the best manner.
• Demonstrate a commitment to the vision, values, and strategic aims of Involve Northwest.
• Maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
• Work within the practice standards of Involve Northwest.

Partnerships Management

Involve Northwest is predominantly funded through contracts with central and local government. The successful person will interface directly with funders and commissioners, managing those relationships and attending contract meetings where appropriate.  Attend external meetings/groups and act as the ‘face’ of the organisation, in collaboration with the Management Team.

The role will focus on growing Involve Northwest’s network of commissioners and strategic/mutually beneficial partnerships to secure future commissions in new delivery themes or areas in the Northwest that align with our strategy and vision. You would also be expected to explore and develop new partnerships outside of Involve Northwest’s traditional stakeholders with other publicly funded organisations and within the private sector. 

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments within the Company.

Person Specification – Essential

Experience

• Significant experience in a senior management role.
• Strategy development with a proven record of implementation, tracking and monitoring progress.
• Experience in securing year-on-year sustainable funding.
• The ability to link operational delivery with the strategic plan to achieve its stated objectives.
• Track record in delivering results and achieving strategic objectives.
• Risk management, business continuity and disaster recovery planning and testing Working with commissioners/grant funders at senior levels.
• Significant experience in bid/tender writing at an operational and strategic level, with the ability to present at all levels and deliver reports as required.
• Strong decision-making skills.
• Budget management experience.
• Developing communication and delivery strategies.
• Working in the third sector would be useful but is not essential.

Knowledge and Skills

• Excellent people skills, including communication, relationship building and emotional intelligence.
• Proven track record in change management. 
• Problem-solving, planning skills and innovative thinking.
• The ability to implement strategies to meet the organisation’s goals agreed with the board of directors.
• Understanding the importance of excellent employee management and have the ability to motivate.
• Excellent organisational skills, results-driven, with a clear focus on outcomes.

Personal Attributes

• Be a visionary for the organisation and lead by example
• Be compassionate and empathetic and have a high level of integrity.
• Act with integrity and respect when working with all clients, agencies, and individuals.
• Flexible, adaptable, and an excellent active listener.
• Be a team player with an open and honest manner and be able to build effective relationships.
• High level of personal resilience concerning workload and ability to discharge tasks.
• Excellent organisational skills, hard-working, results-driven, with a clear focus on outcomes. 

Key Information

Salary: London Living Wage £27,007.50 p.a. FTE

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

Reporting to: TBC.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

 

About the Role:

· Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.

We are particularly looking for individuals at the start of their career interested in:

· Working directly with young people within our Delivery Team

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests

Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

About You

What we’re looking for in our new Intern(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

About Us

Construction Youth Trust is a forward-thinking charity whose mission is to help young people reach their full potential and take their first steps towards a rewarding working life. We prepare young people for the world of work, support them to build their skills and confidence and, through our wide industry networks, connect them with opportunities and employers aligned with their individual strengths and interests. We prioritise young people from disadvantaged backgrounds, under-represented groups and those facing significant barriers to work.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

How do I apply?

If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification. Please note that cover letter and CV's will not be expected.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

Closing date: 24th January 2025. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role from the Charity Jobs site.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment

Location: Remote (with occasional travel for events/meetings)
Salary: £40-£45k pro rata
Hours: 28
Job Type: Part time
Contract Type: Permanent

Role Purpose:

This role oversees a team of community support workers and volunteers, ensuring smooth day-to-day operations. As part of a small, dynamic team, the Service Delivery Manager will contribute to fundraising, communications, and event management, while supporting the Director of Operations, Engagement, and Services in executing strategic priorities.

Key Responsibilities:

Operational Management

- Oversee the daily operations of community support services, ensuring the effective delivery of support to individuals affected by MCAS.
- Lead and manage a large team of volunteers, working with the HR team to coordinate recruitment, onboarding, and ongoing training to maintain high service standards.
- Support core functions including fundraising, communications and events, to ensure operational efficiency and delivery of integrated campaigns.
- Monitor and evaluate service delivery, ensuring that objectives and key performance indicators (KPIs) are met and that the charity complies with relevant regulations and best practices.
- Assist in the development and implementation of operational policies, procedures, and systems to streamline processes and enhance service quality.

Team Leadership & Volunteer Management

- Provide day-to-day support and supervision to community support team, offering guidance, performance management, and development opportunities.
- Act as the primary team manager for volunteers, ensuring they receive support to feel valued, supported, and engaged in their roles.
- Organise regular volunteer meetings and training sessions to ensure alignment with our client's mission and objectives.
- Support volunteer retention and recognition efforts.

Fundraising, Communications & Events

- Work closely with the Director of Operations to support fundraising initiatives, including donor engagement, event planning, and community outreach activities.
- Contribute to the development and delivery of communications campaigns, ensuring consistent messaging across all channels.
- Assist in the planning and execution of events, including community support activities, fundraising events, and awareness-raising initiatives.

Collaboration and Stakeholder Management

- Develop and maintain relationships with key stakeholders, including service users, volunteers, healthcare professionals, and partners.
- Collaborate with the wider team to identify opportunities for service improvement and growth.
- Represent our client at external meetings, events, and networking opportunities to raise awareness of the charity and its work.

Person Specification:

Essential:

- Proven experience in operations management, preferably within a charity or community services setting.
- Experience managing and supporting volunteers and/or staff.
- Strong leadership and people management skills, with the ability to motivate and engage a team.
- Excellent organisational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with experience in stakeholder management.
- A collaborative and flexible approach, with a willingness to support multiple functions such as fundraising, comms, and events.
- Proficiency in using Microsoft Office, project management tools, and CRM systems.
- Commitment to the mission and values of our client.

Desirable:

- Experience in fundraising, communications, and/or event management.
- Knowledge or lived experience of Mast Cell Activation Syndrome or experience working within the healthcare or chronic illness sectors.

Benefits:

- Flexible working hours and remote working options.
- Professional development opportunities.
- Being part of a passionate and supportive team dedicated to making a difference in the lives of those affected by MCAS.
- 8% pension contribution
- Christmas closure
- 25 days annual leave plus bank holidays (pro rata)

Bringing the Mast Cell Activation Syndrome community together

Our client is a small UK rare disease charity. Our client established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have “wrongly programmed” immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo.

Their mission is to provide support for MCAS patients & their families; to bring the MCAS community together and create a cohesive voice; to lobby for awareness, universally available diagnosis and the best possible care for MCAS patients; and to inspire increased research into mast cell activation and related conditions, to improve understanding and treatment.

REF-218976

Hybrid working with regular travel to our London Bridge Office.

What the job involves

As an Engagement Events Executive, you’ll play a vital role in supporting and delivering events within Prostate Cancer UK’s engagement events portfolio, helping to build a program driven by the interests of our audiences. Joining our Customer Engagement and Experience team, you’ll work within the Engagement Events Team and work alongside key internal departments such as the Public Affairs and High Value Fundraising teams to deliver events that meet the highest standards of excellence and create lasting impact, in line with our strategic ambitions.

You’ll collaborate with our talented team of specialists across the charity and the Communications directorate, helping to develop and maintain logistical and administrative projects that drive successful events, inspire action, and create positive change for men. You’ll be part of a tight-knit team of four, working directly with the Engagement Events Manager in a dynamic, collaborative environment, working on a varied portfolio which includes carol concerts, educational webinars, research conferences and high-value philanthropy events.

Supporting the delivery, planning and execution of audience-focussed events that bring our supporters, advocates, and stakeholders together- across the charity, you’ll work closely with the Engagement Events Manager to develop project plans, conduct thorough risk assessments, and ensure seamless on-the-day event logistics.

What we want from you

We’re looking for an excellent communicator who’s skilled at building relationships, inspiring, and engaging others. You’ll be engaging with a range of stakeholders, including internal and external specialists at all levels. With experience in a supporter- or customer-focused environment, you’re comfortable working both online and face-to-face.

You’ll bring proven expertise in delivering event logistics, from project planning and risk assessment to on-the-day event management, with a track record of working on a wide variety of bespoke events – ideally including high-value cultivation events, engagement events, and webinars. As a strong project manager, you’ll use your organisational skills to handle both proactive and reactive tasks, always with a solutions-focused approach.

You’ll also be proficient in using databases to manage relationships, including budget and supplier management tools and CRM systems.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

An opportunity has arisen to join Crimestoppers. We are currently recruiting for Contact Centre Agents to join our team, working shifts over a 24/7 period.

Our Contact Centre Agents work a on a 4 on 4 off basis with repeating shifts of 07.00 - 19.00, 10:00 - 22:00, 14:00 - 00:00 and 21:00 - 07:00. These shift times are set and you must be able to commit to them all. 

At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.

Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.

Benefits of becoming our Contact Centre Agent:

• Generous holiday allowance
• 3 days paid volunteering leave
• Access to benefits platform CS Advantage & Tickets for Good
• Employee Assistance Programme - Wisdom
• 4% pension contributions, with salary exchange option
• Life insurance worth x2 your salary
• Learning & development pathways and opportunities
• Service length rewards at 2, 5 10, 15 years and beyond
• Annual social events
• Cycle loan scheme and travel loan scheme
• Free car-parking
• Free annual flu vaccination and eye test

About the role: 

As our Contact Centre Agent, you will ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.

Main Responsibilities of the role:

• Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
• Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements.
• In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.

The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may be asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience

What we're looking for in our Contact Centre Agent:

We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.

Ideally, you will live in the London Boroughs of Sutton or Croydon, or neighbouring areas

It is also essential that you have:

• good computer skills
• experience of working in an environment dealing with sensitive information
• experience of communicating well with others
• experience of working as part of a team

Contact Centre Agents must display honesty, integrity and reliability.

To apply, please submit your Covering Letter and CV in one document. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.

Applications close: Monday 10th January 2025

Interview dates: Provisionally set for the 21st and 22nd January 2025. Successful applicants will be notified after the shortlist process

No agencies please.

Reg.Charity 1108687

Closing Date: 17 January 2025

Ref 6919

When you join Save the Children as a Store Manager in Clapham, you will have the amazing opportunity to channel your exceptional people skills and leadership experience across a team that is driven to bring the wonders of charity shops back to our high-street.  You will also deliver lasting results for millions of children, including those hardest to reach. That's why we are seeking passionate people like you to get us there.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

About the Role

Located on the High Street, this is one of our family of urban shops serving the diverse and vibrant community of Clapham. A large, busy, fast paced shop, it has a buzzing and energetic atmosphere for both customers and volunteers.

As Store Manager, you'll deliver the shops potential through the expert leadership of a strong diverse volunteer team, focusing on further recruitment to build a core team. With the added capacity of a Shop Support Manager, you will enable the shop's continued success, building strong connections within the local community and focusing on key areas of the business.

About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Proven experience of leading and motivating a team
• Ability to effectively manage challenges with a steady and positive approach
• Experience of working in a busy customer facing environment

Ways of Working: This role will be based on-site in the Clapham (SW London) shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation. There is also opportunity to influence pay through performance.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a mental health charity dedicated to supporting the wellbeing of the local community. Our Carers in Mind service provides emotional support, guidance, and community connections for unpaid carers supporting loved ones with mental health challenges.

This role is part of the Community Mental Health Transformation Programme (CMHTP), an initiative designed to improve support for those with severe and enduring mental health conditions by integrating care across the NHS, community services, and the voluntary sector.

Role Purpose:

The Carers Senior Peer Support Worker will coordinate and deliver peer support services for unpaid carers across Richmond. This includes leading a small team, providing direct support, facilitating peer groups, and collaborating with local partners to ensure carers receive holistic, high-quality support.

Drawing on their own lived experience as a carer or supporting mental health recovery, the post-holder will offer guidance, share best practices, and ensure carers feel empowered and supported in their wellbeing journey.

Key Responsibilities:

Service Leadership and Coordination:

 •  Lead the Carers Peer Support Service, ensuring effective day-to-day operations.

 •  Manage and supervise Peer Support Workers, providing regular guidance and reflective practice.

 •  Oversee referrals, allocating cases appropriately and taking on complex cases where extended support is required.

 •  Ensure the service meets key performance indicators and reporting requirements.

 •  Develop creative, evidence-based approaches to supporting carers and improving wellbeing.

Carer Support and Delivery:

 •  Provide direct one-to-one and group support for unpaid carers.

 •  Deliver emotional support, information, and guidance, encouraging carer wellbeing and self-advocacy.

 •  Promote access to carer assessments and opportunities for breaks from caring.

 •  Facilitate peer support groups and training sessions co-produced with carers.

 •  Identify risks, safeguarding concerns, and manage them effectively in line with policy.

Collaboration and Partnership Working:

 •  Build partnerships with local NHS, community, and voluntary organisations.

 •  Work closely with South West London & St George’s NHS Trust (SWLSTG) to improve carer inclusion in service delivery.

 •  Support the implementation of the Triangle of Care approach to strengthen collaboration between carers, professionals, and service users.

 •  Represent the service in multi-agency meetings, ensuring appropriate referrals and advocacy for carers’ needs.

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience supporting individuals with mental health challenges.

 •  Experience providing direct emotional support and facilitating groups for vulnerable adults.

 •  Supervisory or team leadership experience.

 •  Knowledge of mental health issues, carer rights, and safeguarding practices.

 •  Strong interpersonal and communication skills, including the ability to engage with diverse communities.

 •  Ability to work independently, manage a caseload, and meet service delivery targets.

 •  Proficiency in IT systems, including email, Microsoft Office, and case management databases.

Desirable:

 •  Experience working with families or carers in complex situations.

 •  Familiarity with the Triangle of Care framework.

 •  Knowledge of public and voluntary sector services in Richmond.

Benefits of Working with RB Mind:

 •  Annual Leave: 25 days plus bank holidays (pro rata), increasing with service

 •  Pension: Contributory pension scheme

 •  Wellbeing Support: Employee Assistance Programme (EAP) including free counselling sessions

 •  Professional Development: Training and career growth opportunities

 •  Additional: Supportive team culture, optional paid on-call shifts, staff away days, and socials

How to Apply:

If you’re passionate about supporting carers and making a difference in your community, we’d love to hear from you. Please submit your CV and a cover letter explaining how your skills and experience align with the role.

Role outline and purpose

This role is accountable for developing and shaping the data and insight capability across our Helpline Services, Income Maximisation and Journey Improvement strands of the Financial Inclusion programme, working across all 4 nations and using this evidence to help ensure that people in crisis can access timely and high-quality advice. 

The role utilises subject matter knowledge to provide specialist data and insight analysis on demand, investment and performance on national and local services and partnerships, providing clear and actionable insights to drive informed decision making to help deliver improved experience and outcomes for people in crisis.  The post works closely with the food bank network, partners and key teams across the organisation to implement the financial inclusion strategy, whilst also leading on with data and insight requirements of Operations, Fundraising, Strategy & Impact, Equity, Diversity & Inclusion, Participation and Policy & Research colleagues to achieve our vision of a UK without the need for food banks.

Role responsibilities

· Develop and be accountable for the collation and aggregation of evidence for the financial inclusion programme at a national and local level, including reach and impact, implementing and oversight of the ongoing management of reporting processes, and using appropriate data systems.

· Responsible for defining research requirements and providing insights for key stakeholders including Income Maximisation Helpline Services and Journey Improvement teams, food banks and external stakeholders in line with operational plans, enabling decision making based on accurate data and insight.

· Leading on commissioning and managing external research agencies to carry out research and evaluations of financial inclusion services, based on stakeholder requirements.

· Providing technical expertise to help meet the evidence requirements and support the priorities of other teams including Policy & Research, Strategy & Impact, Operations, Fundraising, and Equity, Diversity and Inclusion, using a range of robust research methodologies and managing research suppliers where necessary.

· Lead collaboration with colleagues across the organisation, food bank network and external partners across the sector to capture and allocate data and insight to drive high quality and effective Financial Inclusion provision for people in crisis.

· Lead on all aspects of service and partnership reporting, and the production and presentation of reports and briefings on the impact of the financial inclusion programme, conveying insight across the charity as appropriate.

Person Specification

Technical skills and minimum knowledge:

· Demonstrable experience and expertise in leading and delivering data & insight work and/or market and social research.

· Demonstrable experience of project management.

· Demonstrable experience of setting up and managing appropriate systems and processes to capture evidence and insight, analysing and using appropriate analytical and research related software such as Excel, Tableau and survey software and Power Bi.

· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills to work effectively with internal and external stakeholders.

· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities to meet objectives.

· Ability and commitment to ensure that due regard is given to Equity, Diversity and Inclusion and Participation including using co-design principles to collaborate with this with lived experience.  

Behaviours and competencies:

· Demonstrate a commitment to the values of Trussell.

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative stakeholder skills.

· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.

· Role models inclusive behaviour, values and leadership.

Key Stakeholders

· Operations

· Food bank network

· Policy & Research directorate

· Participation

· Strategy & Impact

· Fundraising departments

· People with lived experience

· External partners

· Equity, Diversity and Inclusion

Forces Employment Charity is seeking a dedicated employment advisor to join our Military Women programme. In this role, you will provide holistic employment and training advice and guidance to a diverse caseload of female veterans and reservists, supporting their personal development and employability skills until they achieve their desired outcomes by having a sustainable career.

The Military Women programme combines coaching and mentoring, practical employment support, access to employment pathways and apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.

Reporting to the National Employment Projects Manager. This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is Home-based (with community outreach) in the South/Southeast region. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.

​

Principal Responsibilities:

• Make a positive impact by putting our clients at the heart of everything you do.
• Assess individual client’s needs; identify any challenges and barriers.
• Build rapport, show empathy, motivate, and increase aspirations.
• Support clients in developing their skills and CVs and effectively preparing for the job application process, including interview coaching, confidence-building, and access to digital upskilling.
• Networking and engagement: promote the benefits of FEC case worker support to female veterans and reservists, and stakeholders.
• Work with the Marcoms officer to promote and support the FEC Military Women Programme to beneficiaries, charities, and other organisations working with female veterans and reservists.
• Work with colleagues to support Employer Engagement to generate employment opportunities for female veterans and reservists.
• Provide advice and guidance to female veterans and reservists throughout the journey into employment following the FEC Case Management Guidance and Work Instructions.

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PERSONAL SPECIFICATION

Essential Competencies:

• Experience working in a customer-focused environment and delivering excellent customer service.
• Effective team player with strong collaboration skills
• Excellent organisational, time management and administrative skills.
• Proficient in using a CRM system to document confidential information, monitor progress, and assess impact
• Ability to work effectively towards achieving targets, meeting key performance indicators (KPIs), and adhering to deadlines.
• Able to demonstrate coaching/mentoring experience and influencing skills.
• Passionate about personal development and helping others achieve their goals.
• A strong drive to succeed through self-motivation and initiative, with the ability to exercise sound judgment and discretion.
• An understanding of the challenges faced by serving, reservist, and veteran Armed Forces personnel, along with empathy for their experiences and the difficulties they and their families encounter in securing fulfilling and sustainable employment.
• Dedicated to upholding and embodying our organizational values.
• Proficient in using Microsoft Office packages, Outlook and other platforms

​

Desirable Competencies:

• Lived experience
• Strong knowledge of the employment and education sectors, including recruitment, welfare-to-work services, work-based learning, and vocational training.
• NVQ L4 in Advice, Information and Guidance (FEC to provide the appropriate qualification of NVQ L4)

​

Security Clearance

Successful candidates will be the subject of an Enhanced Disclosure & Barring Service (EDBS) check. The job offer will be subject to a successful DBS enhanced.​

​

FEC is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

​If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 20 January 2024.

The first stage of online interviews will begin during the week commencing 20 January 2025, and final face-to-face interviews will be conducted during the week commencing 27 January 2025.

About Us

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

The Role

We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

This post is subject to enhanced vetting and barring check.

What you will need to succeed

Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others.  Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.

You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will also have knowledge of assistance available for energy efficiency improvements to low-income households.

You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders – with the desire to make a positive difference to people’s lives.

The successful candidate will operate within Yorkshire and the Humber, East Midlands or Eastern region of England. Home working and office-based locations are available depending on your proximity to a NEA office. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

 We are offering:

• £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.
• 2-Year Fixed Term Post.

The closing date for all applications is 12:00 noon Monday 13 January 2025. We anticipate interviewing the two weeks commencing Monday 20 January 2025. Full details of the posts and an application form are available on our website.

How to apply:

Apply online by clicking 'apply via website'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

 NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.Charity Registration No. 290511.  Company Registration No:  01853927

We're looking for a kind, compassionate and resilient Housing Advice Worker to join our homelessness service in Kent.

£26,077.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

This is a fixed term contract of 12 months.

Want to feel like you're making a difference? You'll feel at home here.

Working within our Kent Domestic Abuse services, Tenancy Support Workers will provide resettlement support to customers who are moving on from refuge and domestic abuse tenancy support to community clients who have accessed the Sanctuary Scheme in West Kent.

Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Tenancy Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
Supporting key customers to set personalised goals in the form of a move on Support Plan
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
Liaising and building partnerships with local charities to support customers with move on items
Accompany customers to property viewings.
Helping to set up utilities for move on customers
Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
Completing Marac referrals for high risk community client.
Empowering customers to ensure they receive the service and benefits to which they are entitled
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
Involving customers in the design, development and delivery of the service
Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

Full Driving Licence and access to use of vehicle

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Brent Food Bank can only function effectively with a core of volunteers who are engaged in all aspects of the foodbank's operation. As the Food Bank becomes busier and as its services grow the Volunteer Coordinator will be responsible for promoting volunteer engagement, the development of our current volunteer community, and the recruitment and development of new volunteers.

Contract: Fixed term contract of 5 months, ideal start date in January 2025.

Location: Travel to our offices in central London will be required however this role would be suitable for applicants based anywhere nationally.

We are also advertising this role as a freelance/consultancy opportunity, which you can apply for on our website.

Job description

Each year, we receive up to 20,000 registrations and 9000 applications for Approach Social Work, a three-year child protection social work training programme.

Our selection and assessment process is critical to success, ensuring we select the right applicants for one of 500 places on the programme. We are looking for a contractor to join us and to conduct a review of the selection process used to recruit participants on to Approach, and identify improvements, efficiencies and explore new technologies/approaches.

We are open to candidates from a range of backgrounds – this role would be well suited to individuals with experience in evaluation, research, project management or consultancy work.

We recognise that this is a unique role and that the ideal candidate may meet some, but not all the experience or skills listed in this job pack. Don’t let that automatically put you off applying.

A little bit about you

We’re looking for an experienced Project Management and Evaluation professional to transform our recruitment process for social workers.

For this role, we’re looking for someone who can take on and drive a large projects, conduct, synthesise and present research, and is interested in how we can make our recruitment processes as effective and efficient as they can be, for the next generation of social workers.

In order to be eligible for this opportunity, you must meet the following eligibility criteria:

• Right to work in the UK

If you have relevant experience and feel you would be able to deliver the objectives of this project, we’d love to hear from you. If you would like more information on the project or to discuss if this is a good fit for you please contact Madeleine Auer, Head of Recruitment (please see add for contact email)

Please see the job pack for full description of the role and required criteria.

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as 'ChatGPT' etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.