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Involvement Volunteer Coordinator

Band 6

Permanent

Full time - 37.5 hours per week

Springfield University Hospital

£44,806 - £53,134 per annum inclusive of Inner London HCAs

South West London and St George’s Mental Health Trust (SWLStG) is committed to the unique value that people with lived experience of mental health issues bring to the quality of mental health services we can offer within our Trust. We are currently advertising for a Volunteer Involvement Coordinator who has experience of working alongside volunteers and is passionate about improving and developing the impact volunteers can have within our services.

We are seeking an established leader who is experienced in overseeing and developing improvement initiatives and who are able to use the wisdom of their personal lived experience of accessing mental health services or caring for someone who has accessed services to lead the volunteering work stream of the Involvement Team

Alongside experience in developing and delivering support to volunteers, you should also possess excellent understanding of mental health and its impact on individuals, families and our communities. You will possess exceptional communication skills high levels of attention to detail, drive and commitment to developing a range of high-quality initiatives that meet the needs of our services and of the volunteers providing their time to our organisation.

· To lead on the best practice recruitment, training and supervision of volunteers

· To lead on the development of effective systems, policies, processes and a clear pathway for volunteering as a dedicated workforce who support and enrich our services

· The ability to work autonomously and at pace to tight timescales

· To be Deputy Team Leader acting up in the absence of the Project Lead

· To provide supervision to volunteers and/or paid staff working within the volunteering workstream

· To maintain a vibrant & diverse pool of involvement volunteers, across all 5 service lines

· Through sharing the wisdom of their own lived experience, the post holder will inspire hope and belief that recovery is possible in others. Using leadership skills to act as a role model for junior peers

· To facilitate and support information sharing and exploration of shared experiences based on peer support values

· To liaise with the Trusts’ clinical staff to develop and improve placement opportunities for volunteers that maximise positive patient outcomes

· To liaise with external partners to raise the profile and promote volunteering at SWLSTG and expand volunteering opportunities within the communities we serve

· To contribute to the wider work of the Involvement Team as required, including application of the principles of coproduction and involvement within the volunteering workstream

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are now opening. Springfield is close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Supported Lodgings Coordinator

Permanent

Home based with travel across Cheshire West and Chester as required

37.5 hours per week

Our client

Morgan Hunt is working with a national homelessness charity that delivers a wide range of support and housing services for young people and adults at risk of homelessness, including both emergency and longer-term housing and accommodation services.

An exciting opportunity has arisen to join their new Supported Lodgings service in Cheshire West and Chester. This service aims to provide long term placements for 16- and 17-year-old young people with care experience in the homes of vetted and trained Community Hosts. Working alongside the floating support and accommodation services that provide structured support packages, they enable young people to develop a range of skills as they move towards independent living.

This is a fantastic opportunity to truly make a difference to the lives of young people! Working remotely for the most part, you will manage your own diary and be given the support and encouragement to truly develop the role of Supported Lodgings Coordinator into its own.

The role

• First point of contact for young people and referral partners wanting to access the supported lodgings service.
• Lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts.
• Arrange all aspects of a young person's stay with a host, ensuring they feel welcomed and supported, considering the support needs of individuals.
• Ensure the health and safety of the environment for young people and hosts through regular checks and reporting.
• Provide regular support and planning sessions for young people,
• Work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans.
• You will be part of a team responsible for a 24 hour on call service - on call will be subject to staffing levels but currently this is approx. once every 3 months (a week at a time).
• Recruit, vet and train hosts both formally and informally.
• Be proactive in maintaining host' skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery.
• Carry out regular checks on host accommodation and assisting them to make necessary changes.
• Ensure that all hosts are made to feel safe, secure and valued.
• Proactively work in partnership with multiple agencies including statutory teams, to support the wellbeing and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols.
• Lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.

The candidate

• Experience and an understanding of working with people experiencing homelessness, or people in crisis.
• Experience of supporting young people with their support needs, working closely with other key professionals.
• Experience of writing, implementing and evaluating risk assessments
• Experience of supervising or supporting staff.
• Experience of working under pressure with the ability to respond to conflicting demands and challenging situations.
• Ability to find creative and positive solutions to problems, using own initiative.
• An understanding and commitment to working in an assets-based way.
• Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records.
• Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.
• Personal and professional integrity.
• High level understanding of professional boundaries and ability to maintain them.
• Effective collaborative working with a range of internal and external stakeholders.
• Ability to effectively reflect on own practices for ongoing learning and development.
• Respect for the values and ethos of the organisation and its founding partners

Benefits

As well as joining a leading homelessness charity, other benefits include.

• A comprehensive training package tailored to your needs and role.
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years' service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More.?
• Death in service (4x Base salary).
• Legal Advice line.

If you are passionate about supporting those experiencing homelessness and looking for a role that gives you the opportunity to truly make a difference to the lives of young people, then the role of Supported Lodgings Coordinator could be just the role for you! Apply today to avoid missing out on this opportunity!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Hertfordshire .

£13.15 per hour on a zero hour contract

Want to feel like you're part of one team? You'll feel at home here.

Want to feel in control of your career? You'll feel at home here.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Information on the customer you will be supporting:

Hi, I'm S, I'm a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.

I'm looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones.

I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home.

I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property.

I am looking for someone who can support me in doing the things I most enjoy, which include;

Going out for walks

Playing football and basketball

Listening to music & dancing - Michael Jackson

Role play and dressing up

Using my iPad / tablet to take photos and videos of people I spend time with

Visiting McDonald's for a meal / drive thru

Bike riding, swimming.

Cooking and baking

Professional Skills:

Compassionate and able to help me manage my anxiety levels.
Assertive and able to help me manage my anger and frustrations.
Experience in working with people with Learning Disabilities & autism.
PBS knowledge and can support me in a positive way.
Being calm and patient with me and not rushing me to do things.
Willingness to support all aspects of personal care.
Knowledge of, or willingness to learn about cross contamination and infection control.
Personal and professional resilience.
If you would like the opportunity to support me, please apply!

What you'll do:

Bank Support Workers may be able to work shifts from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

What you'll bring:

Is customer-focused - wants to provide a great service to our customers whilst
respecting professional boundaries
Approachable
Can work well on own and also works well as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible to ensure a job is done well and supports the customers needs
Desirable:

Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an avantage but is not nec

For our full Job description please visit our website.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions

About you:

Plans and encourages involvement in local activities.
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and emotionally resilient in the face of challenging situations
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting people with their mental health

Specialist knowledge relevant to supporting people with a Mental Health diagnosis

Desirable:

We welcome and value applicants with lived experience of mental health services in our communities

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Heath service in Tower Hamlets.

£29,929.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Specialist Support Worker will provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis. Act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service. Support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
* Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
* Undertake support work in partnership with Tower Hamlet's Home Treatments Team to complement their interventions.
* Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatment team and maintain excellent relationships with them.
* To maintain good liaison with the clients' immediate community and family.
* To act as a Shift Leader covering a rota consisting of early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10am - 6pm)
* Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.
* Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers.

About you:
Relationships
- With key customers (end service users)
- Within team and organisation
- With external partners and agencies
Organisation
- Planning and organising workload
- Awareness of policies and procedures
- Time and resource management
Team membership
- Promote team ethos and values
- Positive contribution to team environment

What you'll bring:

Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent academic qualification. A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.

Desirable:
- An understanding of care-planning processes and Models of Care within mental health.
- Knowledge of group and individual therapy and an understanding of risk management.
- Experience of working with vulnerable people who are undergoing a period of crisis.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job Description

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. 

The Role

We are seeking a dedicated Head of Fundraising and Partnerships to propel our vital work forward. This role offers a rare opportunity to join a small, impactful charity with a strong brand at a pivotal moment in its growth. The successful candidate will play a key role in winning new business, managing high-value partnerships and securing renewals to help us achieve our ambitious growth targets.

We are recruiting for two roles. One role is permanent and one is a six-month fixed-term contract. On the application form, please select which role you are applying for.

Role Summary

• Manage and increase income from various funding streams, including philanthropic entities, corporations and trusts
• Operate with significant independence to meet income targets aligned with The Economist Educational Foundation’s fundraising strategy
• Identify and secure new fundraising opportunities and engage new donors
• Launch and evaluate pilot projects to determine fundraising effectiveness
• Maintain and enhance existing donor relationships and manage a diverse portfolio of funding bids, including substantial grants

Reports to: Director of Fundraising and Partnerships

Hours: Full time (40 hours) with flexible working. Core hours are 10am to 4pm, Monday to Friday

Location: Hybrid. Central London on Wednesdays and Thursdays, remote working on other days

Salary: £44,000-£48,000 per annum

Closing date: January 6th, 17:00 GMT

Job Title: Activity Play Workers 

Salary: £12.50 per hour

Location: The Hub, Finchley

Hours: Flexible part time shift options available, covering Sundays and School holidays throughout the calendar year

Contract type: Bank, meaning you get paid for the hours you choose to work

Are you looking for a flexible and highly rewarding part time role that gives you a huge sense of purpose?

Perhaps you’re studying for a degree relevant to social care and this role could provide you with invaluable experience to compliment your learning, or maybe you’re retired and looking to give some time back to the community in a paid role that offers shifts to suit your other commitments. 

Whatever your scenario, we can offer flexible, part time shifts on Sundays and during School holidays as and when you’re available to work them. We’re recruiting now for a February 2025 start and beyond!

About Norwood:

For more than 225 years Norwood has provided a lifeline to the children, adults and families we support, and is an important part of the Jewish community we serve. The reason we have been so successful in doing so is due to the passion and dedication of those who work here, which is critical to everything we do.

About the role:

Norwood’s Unity service provides recreational sessions, Sunday clubs, school holiday clubs and short breaks for children and young people with neurodevelopmental disabilities, to meet in a fun and sociable environment, to live their best lives. 

The children and young people we support are a joy to be around and relish a chance to try a variety of activities including drama, soft play, arts and crafts, cookery, dance, sports, music and outings. 

Activity Play Worker duties include:

• Providing a safe, caring, fun and welcoming environment for all children and young people attending Unity
• To be involved in the planning and setting up of activities
• When required, to assist and/or support children and young people with toileting, eating and drinking.

Essential Skills:

• A positive, can-do attitude
• High-energy with a good level of physical fitness
• Desire to make a difference
• Evidence of Norwood’s Values: Kindness, Respect, Belonging, Empowerment

Induction information:

We will be running mandatory 4-day induction training in January and February which will need to be fully completed prior to you starting in the role which you will be paid for, as per the hourly rate of £12.50.

We actively celebrate everyone's' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are delighted to be working with an excellent disability charity, Mencap, who are looking for a Senior Partnership Manager to join their organisation. The charity is passionate about making the UK the best place for people with a learning disability to live happy and healthy lives.

This position will lead in delivering Mencap’s programme of high-value and multi-year partnerships. You will work across new business, and account management, implementing account plans for each partner. You will map opportunities to secure introduction and income through the existing portfolio, and will develop and secure new business opportunities circa £30k plus. As part of the role you will also ensure personal and team KPIs are met to guarantee that account management targets are achieved.

To be a successful Senior Partnership Manager, you will need:

• Proven experience in managing varied portfolios of six-figure partnerships.
• Understanding of corporate partnerships and how to identify, research and manage potential partnerships, as well growing existing relationships, internally and externally.
• Demonstrable experience in managing a pipeline and securing new business.

Salary: £40,000 to £44,000
Contract: Permanent
Location: Hybrid – 1 day a week in Aldgate office
Deadline: ASAP – rolling interviews

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

If enough applications are received the charity reserve the right to end the application period sooner.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

Our vision is to end preventable deaths from trauma in the capital. To deliver this vision the Fundraising and Marketing team needs to deliver ambitious income targets – we have to raise £15 million every year to keep our life-saving service flying. 

This is an exciting time to join London’s Air Ambulance Charity and to create a gear changing marketing team.  We will be launching our new 15-year strategy in early 2025 which will set the direction for the service to our 50th anniversary in 2039. Our new strategy will give us the opportunity to tell the unique story of the service – we see more incidents that require life-saving care at the scene of the incident, in the shortest possible time, than any other air ambulance service. London brings unique challenges, and our new strategy will require us to tell a much broader story of what we do and the impact we have. 

In tandem with the new organisation strategy, we are developing an ambitious Engagement Strategy which will set out how we will put the people of London at the heart of our fundraising and marketing to enable us to raise the vital funds required to keep the service flying long into the future.

This is an incredible opportunity for a marketing expert, who understands fundraising and the importance of marketing in this to develop and oversee our brand marketing, direct marketing and campaign marketing activity. 

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disability Service in Newham.

£27,727.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behavioural Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. This will include providing physical, emotional, domestic, and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The shift pattern for this role will consist of early shifts (07.00-15.00) and late shifts (14.00 -22.00). Candidates would need to demonstrate flexibility to ensure that they are able to carry out both early & late shifts, including some weekend and bank holiday working.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website jobs.lookahead.org.uk and search for the reference REQ005952

What you'll do:

Behaviour Analysis:
Observing and monitoring the customer's behaviours, their duration, intensity, as well as factors that may alleviate or trigger the behaviour
Planning appropriate intervention to modify and resolve the behaviour
Employing superb interpersonal and relationship skills to handle psychological and behavioural changes
Understanding and collaborating with the different support organisations accessible in the community
Exhibiting a concrete basis in behavioural analysis
Presenting and giving feedback to other professionals in a formal setting
Reporting possible cases of abuse, neglect, or endangerment appropriately
Actively participating in the design and review of behavioural intervention plans
Implement behaviour support plans
Measuring goals and objectives of behaviour support plans to ensure they are being met
Communicating with families and care managers regarding customer's progress in the absence of management
Analysing the behavioural interventions to determine their success
Assisting customers in identifying inappropriate behaviours and develop better behaviour alternatives
Assisting newly recruited staff in facilitating behavioural interventions
Maintaining up to date accurate records of customers, service being provided and behavioural data
Assessing a person's preferences and understanding what motivates them
Using strategies to help customers predict, understand, and control their environment and implementing service-wide strategies to support consistent environments
Supporting customers' physical and mental health

What you'll bring:

NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Good IT skills
Training or experience with PBS Approach and Capable Environments framework

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Redbridge.

£13,676.00 per annum, working 20 hours per week. Benefits include 15 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes.

The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at any time of day or night.

Early Shift 8am to 4pm

Late Shift 2pm to 10pm

Also requires working weekends

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager

For the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Research, Evaluation and Impact Officer

2 posts available

35 hours per week (Requests for flexible or part time working arrangements will be considered).

£29,394.04 per annum if London-based / £26,269.74 if based outside London.

Location: The Children's Society's national office at Whitecross Studios, Old Street, London, or one of our regional offices (currently in Birmingham and Greater Manchester), with hybrid working options available. Alternatively, home-based by arrangement with the ability to travel to the national office as required.

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

Our Research, Evidence and Impact Team is recruiting two new Research, Evidence and Impact Officers to support our work across an extensive portfolio of projects. As well as doing innovative and original research, we collaborate with colleagues to develop the evidence to drive policy and systems change, and with practitioners and managers in our services to support them with independently commissioned evaluation and learning from practice activities. We're also developing new ways to understand, demonstrate and increase the impact of everything The Children's Society does.

OUR TEAM

The Research, Evidence and Impact Team has a vital role in ensuring that The Children's Society retains a clear and authentic understanding of young people's lives, with a focus on what is most important to building or preserving wellbeing. Our charity has been at the forefront of research on children's wellbeing for 20 years, alongside conducting child-centred studies on adolescence, risk and vulnerability (e.g. on Child Exploitation), and child poverty, exploring the issues that jeopardise young people's safety, health and opportunities. We have a track record for innovation (e.g. developing a validated and widely used 'Good Childhood Index') and work with academic partners and other organisations who share our vision of a society built for all children.

Our collaborative culture at The Children's Society means that we often work with colleagues who lead lobbying and campaigning activities, bringing together compelling evidence to drive change - in public awareness and attitudes, and in policies and systems - that can improve young people's lives. We also work closely with colleagues in our services across the country - sometimes to study the issues they see in their frontline work with young people and families, and sometimes to support them when they commission independent evaluations or learning exercises.

The Research, Evidence and Impact Team's work is also pivotal to two flagship reports that The Children's Society publishes every year - 'The Good Childhood Report' and our Annual Impact report.

THE TYPE OF PERSON WE ARE LOOKING FOR

We are currently looking for two early career researchers / evaluators who can make a key contribution to the delivery of research, evaluation and impact projects for The Children's Society. You will be joining a team of experienced researchers to work across a varied and exciting range of projects. You will be involved where your input is most needed - and there will be opportunities to develop fresh skills and knowledge.

If you already have strong research/ evaluation skills and the energy and motivation to learn and develop in a supportive, multidisciplinary team in a leading children's charity we would love you to join us.

To be successful in this role, you must have:

-Knowledge and understanding of research and/ or evaluation methodologies, including young person-centred approaches - and an interest in exploring and understanding impact.

-Experience of conducting research and/ or evaluation, from project design through to reporting, whether through a paid or unpaid role or academic studies (ideally both).

-Qualitative and quantitative analysis skills - and demonstrable experience of applying these to research/ evaluation projects.

-Excellent written and verbal communication skills and the confidence to work with a range of stakeholders including professionals in external organisations and, importantly, young people and parents/ carers.

-An understanding of ethics and safeguarding related to research with young people and families.

INFORMATION ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs more than 70 local services that help thousands of young people who desperately need our support, and we lobby and campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - you can find out more by reading our 'Impact Report' https://www.childrenssociety.org.uk/what-we-do/our-impact

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is 23:59pm on 12th of January, 2025. If after 14 days, we have received enough applications we reserve the right to close this vacancy from the 3rd January 2025 onwards.

Interviews will be held during the week commencing 27th of January, 2025.

DOCUMENTS

Applicant pack

Job description

Join Our Team as a Customer Services Advisor!

At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers. 

Role Overview

As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

Key Responsibilities:

• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback.
• Using our ticketing and CRM systems to update customer records.
• Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
• Enhancing satisfaction and relationships through stewardship activities.

We are currently recruiting for 7 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process

What Makes You Great for This Role?

Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.

Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.

Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.

Why Join Us?

• Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
• Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
• Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
• Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
• Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
• Fantastic Benefits:
  • 30 days annual leave plus bank holidays
  • Private medical insurance, dental health cover, and money towards gym membership
  • Pension scheme with employer contribution up to 10%
  • Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
  • Life assurance
  • Extra paid leave of up to 10 days to support colleagues who may need more time off work

Working Arrangements

• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

1. Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

1. Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on January 21st, 22nd, and 23rd, 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 26th February 2025, and this date is not negotiable.The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance willl reduce to once a week.

Job title: Senior Partnership Manager

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £42,000 - £46,000 (London), £39,000 - £43,000 (Manchester, Birmingham)

Hours: 5 days per week (37.5 hours), open to flexible working arrangements

Contract: Permanent

Overall purpose:

The main purpose of the Senior Partnerships Manager role is to lead on the delivery of first-class account management and development of corporate partnerships that maximise impact and income for Breaking Barriers. The role has line management responsibility to Partnership Managers who are responsible for the delivery of their portfolios and projects to drive the team’s strategy. 

Working closely with the Director of Income & Engagement, Head of Corporate Partnerships, and other Senior Fundraisers, you will be responsible for launching and retaining partnerships, deepening relationships and identifying opportunities for growth. This will include the planning, testing and implementation of new corporate partnership ideas and initiatives to help Breaking Barriers in its mission.

The successful candidate will have experience managing and/or securing complex five and six figure partnerships and a proven record achieving significant account growth and retention targets. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. Ideally, the successful candidate will also have line management experience and the ability to develop talent within the team. An understanding of the HR & Talent Development and/or CSR spaces would be advantageous.

Role Summary:

• Work with the Head of Corporate Partnerships and other Senior Managers to ensure the successful delivery and continued growth of our corporate partnerships and business development strategies at Breaking Barriers
• Manage a portfolio of strategic partnerships, and support the wider Partnership Management team to deliver on their key partnerships and maximise value
• Drive growth at Breaking Barriers through identifying and developing opportunities for additional income from existing partners, and by proactively engaging new business prospects
• Provide leadership to line reports, encouraging their professional development and the growth of their partnerships
• Lead on developing and driving forward the Business Behind Refugees movement as a key business development and partnership development tool
• Represent the Corporate Partnerships team as a senior fundraiser, utilising expertise and relationship skills to advocate both internally and externally
• Ensure timely and accurate data collection and reporting on corporate partnerships income
• Work with the Head of Corporate Partnerships to develop and implement effective policies and procedures for demonstrably successful corporate partnership account management

 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 4th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).