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Job title: CRM Administrator 

Manager: Senior Data and Innovation Manager 

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month 

Salary: London £30,000-£34,000, Manchester and Birmingham £28,500- £32,500 

Hours: Full-time (37.5 hours per week) 

Contract: Permanent 

Overall purpose 

This CRM Administrator role will sit within our Data and Innovation team. This team conducts analysis and creates systems to ensure that Breaking Barriers is as efficient, effective and evidence-based as possible. They help us to ensure we are continually providing the best possible support to our clients, as well as to demonstrate our impact and the need for our services to our supporters and partners. In addition, the team builds systems to assist the fundraising team in stewarding supporters and generating income.

The post-holder will be responsible for managing and improving the organisation’s database (Salesforce), training and supporting the end users of the CRM, and creating reports to analyse Breaking Barriers’ data. The CRM system is our ‘single source of truth’, and holds data relating to the clients we support, the activities they have participated in and the positive outcomes they have achieved, as well as information about all of our donors, event attendees, mailing list subscribers referral partners and other key contacts.

The role would suit someone with aptitude for thinking clearly about data, some experience in either CRM administration or data analysis, and a keen interest to learn more. There is scope to further develop a wide-range of data-related skills in the role, including transforming and analysing data in Excel, customising CRM systems, planning data architectures and conducting statistical analyses. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 3rd January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

In this role you will:

• Build and manage a fast paced and highly effective new business pipeline
• Engage, pitch and win new business opportunities with high value corporates at a partnership value of approx. 150k+ 
• Account manage, steward and maximise income from our current partners and ensure accurate reporting and impact data for each partner 
• Collaborate across Carers Trust to build exciting and creative propositions for partners and prospects, alongside the Head of Corporate
• Work with the Head of Corporate and Exec Team to engage high level corporate stakeholders and maximise our new business and account management opportunities. 

Our ideal candidate:

• Will have a strong track record of securing new business opportunities in a charity or sales role
• Will have experience in account managing relationships and creating financial uplift within that partnership 
• Experience in building and managing a pipeline of opportunities through the sales cycle 
• Strong interpersonal and pitch building skills 
• Good experience in relationship management internally and building connections to have a positive outcome on a project or partnership
• Capacity to take initiative and identify opportunities.
• Financial literacy sufficient to present project budgets and corporate partnership costings 
• Self-motivation with enthusiasm for working flexibly as part of a team 

Download the information packs below to find out more. 

We're looking for 2 kind, compassionate and resilient Housing Support Workers to work across our Learning Disability Services in London, Hertfordshire and Kent.

£32,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of a Housing Support Worker is to provide housing related support across learning disability services to assist customers to maintain their tenancies and to ensure that services are compliant with Housing, H&S, Fire Safety and Care Regulations.

Main duties will include ensuring that all Complex LD services are compliant with living standards and other H&S checks. Ensuring that fire inductions are adequate and fire safety checks are completed in line with P&P for all sites.

As Housing Support Worker, you will be responsible for ensuring the services within your patch maintain high quality standards for H&S, fire safety and living standards audits/checks and that HB claims are all submitted in a timely manner and any tenancy issues are effectively addressed working alongside the Look Ahead Housing Management Team. You will be responsible for ensuring that all support is delivered in compliance with Look Ahead's policy and procedures.

This is a fixed term contract until 31st March 2025.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational Accountabilities:

Familiarise yourself with customers needs and profiles
To model Look Ahead values, policies & procedures
Organise and provide appropriate support for tenants preparing to move-on to greater independence, including applying for any grants to support the move and resettlement into their new home.
In line with P&P, be proactive in Safeguarding customers

Housing Management:

Monitor non payment of rent, liaise with support team/manager and where appropriate propose action that can be taken to improve the situation in line with the agreed policy and procedures on arrears.
Assist to sort out complicated HB claims
Ensure that good practice and equality of opportunity is followed

Property Maintenance:

Report, order and inspect day to day repairs and estate maintenance, monitoring the performance of Look Ahead contractors.
Ensure that fire and other equipment is regularly serviced, tested and complies with health and safety requirements.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Have housing management and support experience
Have the ability to deliver excellent housing and support services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure

What you'll bring:

Essential:

Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Experience of delivering housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract

Desirable

Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification - eg QCF Level 5

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Who We’re Looking For and why join us

At Refugee Legal Support (RLS), we seek a visionary and compassionate leader to become our first Executive Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

With our current strategy concluding in 2025, we’re looking for a leader who can build on our strong foundations and guide the development of our next strategic plan, ensuring organisational cohesion at every step of this journey. You will bring strategic vision, expertise, and a collaborative approach to drive RLS’s future direction, strengthen anti-racist practices and accountability whilst empowering teams across Greece, the UK, and Northern France.

This role uniquely combines strategic oversight with hands-on work, bridging urgent client needs with long-term systemic change. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s mission while shaping its future.

Role Overview: 

The Executive Director is a new role for RLS. The successful candidate will lead RLS through its next phase of development, providing strategic leadership, promoting organisational cohesion and accountability whilst driving the fulfilment of our mission. As a representative and advocate for RLS, the Executive Director will oversee key areas such as organisational development, strategic planning, fundraising, robust financial planning, risk management, staff well-being, and external relations.

Core Responsibilities:

1. Organisational Development

   • Review and enhance RLS’s organisational structure and cohesiveness across offices and teams.

   • Implement strategic outcomes to ensure efficient and aligned operations.

2. Strategic Planning

   • Lead on developing and delivering strategic plans in alignment with RLS’s values and mission, incorporating regular reviews.

   • Ensure the sustainability of RLS’s mission and core programmes.

3. Lead the Management Team

   • Guide and support the Management Team, fostering effective collaboration.

   • Promote project integration, efficient delivery, and cross-team development.

   • Embed and promote robust accountability.

4. Governance

   • Work with and leverage the knowledge of the RLS’s Board of Trustees and thematic sub-committees to drive positive change and ensure sustainability.

   • Work with the chair of trustees and relevant subcommittees to maintain, review and improve existing governance structures and delegation schemes to enhance efficiency.

5. Regulatory Compliance & Risk Management

   • Ensure RLS’s compliance with relevant regulations and effective risk management across operations in collaboration with managers. This includes SQM, OISC, LAA, employment law and regulations in foreign jurisdictions.

6. HR Oversight & Staff Development

   • Oversee HR functions, promote professional growth, and prioritise staff well-being.

   • Foster an inclusive and supportive working environment.

7. Fundraising & Financial Oversight

   • Deliver robust financial planning and drive RLS’s fundraising efforts in collaboration with management team and trustees.

   • Engage with key funders and develop sustainable funding strategies.

8. External Representation & Advocacy

   • Serve as the public face of RLS, advocating for our mission through media, events, and partnerships. Where considered appropriate, the Executive Director will be deputised by members of staff or management in external communications.

   • Act as a key contact for the Board of Trustees, promoting transparent communication between staff, management and board.

9. Monitoring, Evaluation, Accountability and Learning (MEAL)

   • Own, review and implement appropriate MEL frameworks and practices. 

   • Implement progressive and compassionate accountability structures to ensure transparency across the organisation.

Person Specification

Essential:

• Proven leadership in an organisation focused on human rights, migration, or a related sector.

• Strong strategic planning and organisational development experience, ideally in a fast-growing setting.

• Experience of fundraising and financial management within the third sector.

• Experience leading remote, diverse teams and implementing inclusive HR practices.

• Deep understanding of the immigration and asylum landscape in the UK and Europe.

• Exceptional communication skills, with the ability to represent RLS effectively to partners and the public.

• Be responsive

• Culturally sensitive

• Have a strong commitment to advancing migrant justice.

• A dynamic and innovative self-starter.

• Be highly organised.

• Be an active listener and a progressive leader.

• Be objective and apply good judgement in difficult situations.

• Fluent in English.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application;

• Have the right to work in the UK.

Desirable:

• Deep understanding and/or experience of working in an international context.

• A qualified practising or non-practising lawyer in the area of immigration and/ or human rights.

• Lived experience related to migration, or legal knowledge in immigration and asylum.

• Language skills relevant to our areas of operation, particularly Greek or French.

• Experience and understanding of pro bono legal projects.

• Experience in public speaking, media engagement, or international advocacy.

Chief Executive Officer

Are you a visionary leader passionate about empowering young people?

We are seeking a new CEO who shares our passion for the work we do and who can provide strategic leadership, and inspire staff, trustees, and stakeholders to achieve our ambitious goals.

Salary: £65k to 70k per annum

Location: Remote/Bristol - min 3 on-site days per month (with some travel across Bristol, South Gloucestershire and North Somerset)

Hours: Full-time

Contract: Permanent

Closing date: 10 January 2025

About Us

Off The Record (Bristol) isn’t just a charity providing mental health services, it’s a mental health movement mobilised to support, promote and defend the mental health, rights and social position of young people!

We support young people aged 11-25 in Bristol, South Gloucestershire and North Somerset.  Our beliefs, collectively developed across the organisation, underpin our work as a mental health social movement. At all times, Off The Record (Bristol) strives to give a choice and a voice to young people.

About the Role

Reporting to the Board of Trustees, you will ensure the charity is well-positioned to meet the needs of the young people we serve while maintaining financial sustainability and operational excellence.

We are very proud of the growth and increased impact we have achieved over recent years, but we know that our infrastructure hasn’t kept pace with the services we now offer.  We need to consolidate so that we can increase our impact and we are looking for a CEO who will lead us through this next stage and who will also relish the challenge. We seek an individual with passion, energy, and the ability to collaborate to springboard Off The Record (Bristol) upwards and onward for the next phase of its evolution.

Key responsibilities include:

· To provide Off The Record (Bristol) with an over-arching leadership and strategic focus.

· To develop the overall capacity and operational capability of the leadership team.

· To establish and manage key relationships, partnerships and contracts with various stakeholders across the voluntary and public sectors.

· To ensure and oversee a strategy for diverse and sustainable income generation that supports Off The Record (Bristol) strategic plan

· To ensure and oversee robust financial management of resources.

About You

We are looking for an experienced Senior Manager, with a good understanding of services for children and young people services and mental health, with effective internal and external communication and relationship building skills and of course, you must be aligned with our strong values base. This is an immensely rewarding role which would perfectly suit a person of vision, positivity and proven delivery.

This is an opportunity to lead a respected charity at an exciting time in its journey. You’ll work with a passionate team and a supportive board, making a tangible difference in the lives of young people in Bristol.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and ensure an equitable experience for all in society, and all of those who come through our doors at Off The Record (Bristol).

You will be asked to submit a CV and a cover letter. Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV.

· Preliminary interviews with Eastside People - Ongoing and in the week commencing 13th Jan

· First panel interview – week commencing 20th or 27th Jan

· Final assessment day – week commencing 27th Jan or 3rd Feb

You may also have experience in other areas such as CEO, Chief Executive Officer, Chief Exec.

Supported Lodgings Coordinator

Permanent

Home based with travel across Cheshire West and Chester as required

37.5 hours per week

Our client

Morgan Hunt is working with a national homelessness charity that delivers a wide range of support and housing services for young people and adults at risk of homelessness, including both emergency and longer-term housing and accommodation services.

An exciting opportunity has arisen to join their new Supported Lodgings service in Cheshire West and Chester. This service aims to provide long term placements for 16- and 17-year-old young people with care experience in the homes of vetted and trained Community Hosts. Working alongside the floating support and accommodation services that provide structured support packages, they enable young people to develop a range of skills as they move towards independent living.

This is a fantastic opportunity to truly make a difference to the lives of young people! Working remotely for the most part, you will manage your own diary and be given the support and encouragement to truly develop the role of Supported Lodgings Coordinator into its own.

The role

• First point of contact for young people and referral partners wanting to access the supported lodgings service.
• Lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts.
• Arrange all aspects of a young person's stay with a host, ensuring they feel welcomed and supported, considering the support needs of individuals.
• Ensure the health and safety of the environment for young people and hosts through regular checks and reporting.
• Provide regular support and planning sessions for young people,
• Work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans.
• You will be part of a team responsible for a 24 hour on call service - on call will be subject to staffing levels but currently this is approx. once every 3 months (a week at a time).
• Recruit, vet and train hosts both formally and informally.
• Be proactive in maintaining host' skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery.
• Carry out regular checks on host accommodation and assisting them to make necessary changes.
• Ensure that all hosts are made to feel safe, secure and valued.
• Proactively work in partnership with multiple agencies including statutory teams, to support the wellbeing and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols.
• Lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.

The candidate

• Experience and an understanding of working with people experiencing homelessness, or people in crisis.
• Experience of supporting young people with their support needs, working closely with other key professionals.
• Experience of writing, implementing and evaluating risk assessments
• Experience of supervising or supporting staff.
• Experience of working under pressure with the ability to respond to conflicting demands and challenging situations.
• Ability to find creative and positive solutions to problems, using own initiative.
• An understanding and commitment to working in an assets-based way.
• Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records.
• Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.
• Personal and professional integrity.
• High level understanding of professional boundaries and ability to maintain them.
• Effective collaborative working with a range of internal and external stakeholders.
• Ability to effectively reflect on own practices for ongoing learning and development.
• Respect for the values and ethos of the organisation and its founding partners

Benefits

As well as joining a leading homelessness charity, other benefits include.

• A comprehensive training package tailored to your needs and role.
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years' service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More.?
• Death in service (4x Base salary).
• Legal Advice line.

If you are passionate about supporting those experiencing homelessness and looking for a role that gives you the opportunity to truly make a difference to the lives of young people, then the role of Supported Lodgings Coordinator could be just the role for you! Apply today to avoid missing out on this opportunity!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Involvement Volunteer Coordinator

Band 6

Permanent

Full time - 37.5 hours per week

Springfield University Hospital

£44,806 - £53,134 per annum inclusive of Inner London HCAs

South West London and St George’s Mental Health Trust (SWLStG) is committed to the unique value that people with lived experience of mental health issues bring to the quality of mental health services we can offer within our Trust. We are currently advertising for a Volunteer Involvement Coordinator who has experience of working alongside volunteers and is passionate about improving and developing the impact volunteers can have within our services.

We are seeking an established leader who is experienced in overseeing and developing improvement initiatives and who are able to use the wisdom of their personal lived experience of accessing mental health services or caring for someone who has accessed services to lead the volunteering work stream of the Involvement Team

Alongside experience in developing and delivering support to volunteers, you should also possess excellent understanding of mental health and its impact on individuals, families and our communities. You will possess exceptional communication skills high levels of attention to detail, drive and commitment to developing a range of high-quality initiatives that meet the needs of our services and of the volunteers providing their time to our organisation.

· To lead on the best practice recruitment, training and supervision of volunteers

· To lead on the development of effective systems, policies, processes and a clear pathway for volunteering as a dedicated workforce who support and enrich our services

· The ability to work autonomously and at pace to tight timescales

· To be Deputy Team Leader acting up in the absence of the Project Lead

· To provide supervision to volunteers and/or paid staff working within the volunteering workstream

· To maintain a vibrant & diverse pool of involvement volunteers, across all 5 service lines

· Through sharing the wisdom of their own lived experience, the post holder will inspire hope and belief that recovery is possible in others. Using leadership skills to act as a role model for junior peers

· To facilitate and support information sharing and exploration of shared experiences based on peer support values

· To liaise with the Trusts’ clinical staff to develop and improve placement opportunities for volunteers that maximise positive patient outcomes

· To liaise with external partners to raise the profile and promote volunteering at SWLSTG and expand volunteering opportunities within the communities we serve

· To contribute to the wider work of the Involvement Team as required, including application of the principles of coproduction and involvement within the volunteering workstream

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are now opening. Springfield is close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. 

The Role

We are seeking a dedicated Head of Fundraising and Partnerships to propel our vital work forward. This role offers a rare opportunity to join a small, impactful charity with a strong brand at a pivotal moment in its growth. The successful candidate will play a key role in winning new business, managing high-value partnerships and securing renewals to help us achieve our ambitious growth targets.

We are recruiting for two roles. One role is permanent and one is a six-month fixed-term contract. On the application form, please select which role you are applying for.

Role Summary

• Manage and increase income from various funding streams, including philanthropic entities, corporations and trusts
• Operate with significant independence to meet income targets aligned with The Economist Educational Foundation’s fundraising strategy
• Identify and secure new fundraising opportunities and engage new donors
• Launch and evaluate pilot projects to determine fundraising effectiveness
• Maintain and enhance existing donor relationships and manage a diverse portfolio of funding bids, including substantial grants

Reports to: Director of Fundraising and Partnerships

Hours: Full time (40 hours) with flexible working. Core hours are 10am to 4pm, Monday to Friday

Location: Hybrid. Central London on Wednesdays and Thursdays, remote working on other days

Salary: £44,000-£48,000 per annum

Closing date: January 6th, 17:00 GMT

Join Our Team as a Customer Services Advisor!

At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers. 

Role Overview

As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

Key Responsibilities:

• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback.
• Using our ticketing and CRM systems to update customer records.
• Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
• Enhancing satisfaction and relationships through stewardship activities.

We are currently recruiting for 7 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process

What Makes You Great for This Role?

Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.

Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.

Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.

Why Join Us?

• Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
• Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
• Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
• Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
• Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
• Fantastic Benefits:
  • 30 days annual leave plus bank holidays
  • Private medical insurance, dental health cover, and money towards gym membership
  • Pension scheme with employer contribution up to 10%
  • Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
  • Life assurance
  • Extra paid leave of up to 10 days to support colleagues who may need more time off work

Working Arrangements

• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

1. Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

1. Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on January 21st, 22nd, and 23rd, 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 26th February 2025, and this date is not negotiable.The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance willl reduce to once a week.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Hertfordshire .

£13.15 per hour on a zero hour contract

Want to feel like you're part of one team? You'll feel at home here.

Want to feel in control of your career? You'll feel at home here.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Information on the customer you will be supporting:

Hi, I'm S, I'm a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.

I'm looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones.

I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home.

I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property.

I am looking for someone who can support me in doing the things I most enjoy, which include;

Going out for walks

Playing football and basketball

Listening to music & dancing - Michael Jackson

Role play and dressing up

Using my iPad / tablet to take photos and videos of people I spend time with

Visiting McDonald's for a meal / drive thru

Bike riding, swimming.

Cooking and baking

Professional Skills:

Compassionate and able to help me manage my anxiety levels.
Assertive and able to help me manage my anger and frustrations.
Experience in working with people with Learning Disabilities & autism.
PBS knowledge and can support me in a positive way.
Being calm and patient with me and not rushing me to do things.
Willingness to support all aspects of personal care.
Knowledge of, or willingness to learn about cross contamination and infection control.
Personal and professional resilience.
If you would like the opportunity to support me, please apply!

What you'll do:

Bank Support Workers may be able to work shifts from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

What you'll bring:

Is customer-focused - wants to provide a great service to our customers whilst
respecting professional boundaries
Approachable
Can work well on own and also works well as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible to ensure a job is done well and supports the customers needs
Desirable:

Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an avantage but is not nec

For our full Job description please visit our website.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions

About you:

Plans and encourages involvement in local activities.
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and emotionally resilient in the face of challenging situations
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting people with their mental health

Specialist knowledge relevant to supporting people with a Mental Health diagnosis

Desirable:

We welcome and value applicants with lived experience of mental health services in our communities

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Heath service in Tower Hamlets.

£29,929.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Specialist Support Worker will provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis. Act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service. Support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
* Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
* Undertake support work in partnership with Tower Hamlet's Home Treatments Team to complement their interventions.
* Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatment team and maintain excellent relationships with them.
* To maintain good liaison with the clients' immediate community and family.
* To act as a Shift Leader covering a rota consisting of early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10am - 6pm)
* Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.
* Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers.

About you:
Relationships
- With key customers (end service users)
- Within team and organisation
- With external partners and agencies
Organisation
- Planning and organising workload
- Awareness of policies and procedures
- Time and resource management
Team membership
- Promote team ethos and values
- Positive contribution to team environment

What you'll bring:

Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent academic qualification. A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.

Desirable:
- An understanding of care-planning processes and Models of Care within mental health.
- Knowledge of group and individual therapy and an understanding of risk management.
- Experience of working with vulnerable people who are undergoing a period of crisis.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job Description

Job Opportunity: Chief Executive – Home-Start Stroud and Gloucester

Office based (Stonehouse GL10) but some hybrid working

Salary- £40,221 to £43,421 (pro-rata if appropriate) depending on experience

Permanent role - 30 - 37.5 hours (to be discussed at interview stage), over a minimum of 4 days per week

Are you a compassionate, experienced leader with a passion for supporting families?

Home-Start Stroud and Gloucester is looking for a Chief Executive to lead our team and guide our work supporting local families through the challenges of early parenthood. This is an exciting and rewarding opportunity to shape the future of our charity, working closely with our dedicated staff, volunteers, and Board of Trustees to bring our vision to life.

About the Role

As Chief Executive, you’ll be responsible for the day-to-day operations of the charity, ensuring we continue to provide high-quality services to families in need. While the Trustees set the strategic direction, you’ll collaborate with them to turn their plans into action. You’ll manage resources, oversee operations, lead a fantastic team, and represent Home-Start to key supporters and partners in the community. We’re looking for someone who has strong analytical abilities to evaluate service delivery and impact, along with a proven track record in securing and managing funding. You will also need to have excellent team management skills, inspiring and supporting our staff and volunteers to achieve their best.

Key Responsibilities

• Lead and oversee the charity’s day-to-day operations, ensuring our services have a meaningful impact on local families
• Work closely with our Board of Trustees to implement the charity’s strategic goals
• Analyse service delivery, identify opportunities for improvement, and track impact to ensure we’re meeting the needs of families
• Inspire, support, and manage a talented team of staff and volunteers, fostering a positive and effective working environment
• Ensure the charity’s financial sustainability by managing resources effectively and generating sustainable income
• Build and nurture relationships with key stakeholders, funders, and the local community to ensure long-term support
• Lead fundraising efforts, including securing new funding streams, and ensuring efficient use of resources to maximize impact

About You

We’re looking for an experienced leader who is passionate about making a positive difference in the community. You will have:
• Senior leadership experience, ideally in the charity, social care, or voluntary sector
• Strong analytical skills with the ability to evaluate and improve service delivery
• Extensive experience in fundraising, with a proven track record in securing and managing funding
• Excellent team management skills, with the ability to inspire and lead staff and volunteers
• The ability to work collaboratively with a Board of Trustees to deliver on strategy
• Strong operational and financial management experience
• Excellent communication skills and the ability to inspire and engage stakeholders
• A deep commitment to supporting families and communities, with a shared passion for our mission

We welcome people from all backgrounds and are committed to Equality of Opportunity and Diversity. We strive to create an inclusive environment where everyone feels valued and respected. We are also fully committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment.

Closing date for applications: 13/01/25

We’d love to hear from you! Join us and be part of a team dedicated to making a real difference in the lives of local families. Together, we can help create a brighter future for those who need it most.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

Our vision is to end preventable deaths from trauma in the capital. To deliver this vision the Fundraising and Marketing team needs to deliver ambitious income targets – we have to raise £15 million every year to keep our life-saving service flying. 

This is an exciting time to join London’s Air Ambulance Charity and to create a gear changing marketing team.  We will be launching our new 15-year strategy in early 2025 which will set the direction for the service to our 50th anniversary in 2039. Our new strategy will give us the opportunity to tell the unique story of the service – we see more incidents that require life-saving care at the scene of the incident, in the shortest possible time, than any other air ambulance service. London brings unique challenges, and our new strategy will require us to tell a much broader story of what we do and the impact we have. 

In tandem with the new organisation strategy, we are developing an ambitious Engagement Strategy which will set out how we will put the people of London at the heart of our fundraising and marketing to enable us to raise the vital funds required to keep the service flying long into the future.

This is an incredible opportunity for a marketing expert, who understands fundraising and the importance of marketing in this to develop and oversee our brand marketing, direct marketing and campaign marketing activity.