Learning Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Finance Director, you will manage the efficient and effective running of the finance department and lead on the strategic development of CSW’s multi-year financial planning providing responsive reporting and adaptive forecasting to the CEO, the SLT (of which you will be part) and the charity’s Board of Trustees. You will be an excellent financial professional, self-motivated and passionate about your work. You are proactive and willing to work well with others to achieve targets. You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.
To be successful in this role, you will hold a relevant financial qualification or be qualified by experience. You will have substantial experience at middle or senior financial management level in the commercial or not-for-profit sector, as well as the ability to motivate and inspire people when working in a team. You will possess strong strategic planning skills, and a good grasp of key charity accounting and database software; principally Sage Line 50, Raiser’s Edge, electronic/online banking, Microsoft Office, especially Excel at advanced level. You should have good knowledge of financial budgetary and accounting systems, as well as the ability to ensure operational excellence.
A full list of essential criteria is listed in the Application Pack
CSW Benefits: We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.
Closing date for full applications: 12 noon GMT Thursday 22 August 2024.
Interviews: Shortlisted applicants will be invited for interview. The interviews will take place in person at our office in New Malden or online.
This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.
CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief.
General Data Protection Regulation
CSW takes seriously the storing of personal data in line with the General Data Protection Regulation. Your application and any information you provide will be stored securely either on paper records or a computer system and then destroyed in line with the data protection law.
The client requests no contact from agencies or media sales.
TLG are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our friendly team as Head of Grants & Major Donors.
The right candidate will have compelling written communication skills, strong leadership qualities and will be excited and willing to contribute to our wider leadership team at TLG. Day to day, this role involves a wide variety of tasks including research, proposals, strategic development, relationship building and securing income. You will love working to targets and be highly motivated in your role to bring a hope and a future to struggling children and their families.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Closing Date: Friday August 9th 17:00
Initial Online Interviews: Wednesday August 21st
Final Interviews: Tuesday August 27th at our National Support Centre in West Yorkshire
Case Manager
We have an exciting opportunity for a Case Manager to join the team in Suffolk, working 16 hours a week on a fixed term contract until September 2025.
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Suffolk, as a Case Manager you will be:
Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies
You will need:
- Experience of delivering high quality services to vulnerable victims of crime.
- A good knowledge of the Criminal Justice System.
- Experience of Multi-agency working.
- Good IT skills and experience of using case management systems.
- Good knowledge and understanding of safeguarding issues and the relevant policies.
- Strong communication and listening skills with an ability to communicate effectively.
- Ability to prioritise, plan and manage time effectively.
- Experience of delivering a service and working with victim's/service users.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our RBKC Mental Health Service in Kensington & Chelsea.
£28,538.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To apply for this role, please complete the online application form and email a supporting statement to
Your supporting statement should explain why you are applying for this role, and outline how your skills, knowledge and experience relate to the role, giving specific examples where possible.
For a full job description, please visit our website
The shift pattern for this role includes 5x 8hr shifts per week on a rolling rota of Monday to Sunday. This post involves some weekend and bank holiday working.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
Put the service-user at the centre of their support and promote optimism and hope for their increased independence
Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
Support customers to maintain their tenancy
Carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
Ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager
Be flexible and responsive to the needs of service-users as directed by their personal support plan
Provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
At least an NVQ Level 3 in Health & Social care, or equivalent
Minimum of 3 years experience in working in mental health or other specialist social care services
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.
An understanding of care-planning processes and Models of Care within mental health
Knowledge of group and individual therapy
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Bgen Coordinator
Looking for a remote, highly flexible role that makes a difference? Submit an application to become the next Bgen Coordinator. Bgen, the Botanic Gardens Education Network, is a specialist support network for professional plant and natural world educators across the UK. The Bgen Coordinator is vital for our charity, supporting training and conference events, handling membership renewals, facilitating communications with our 300 members and supporting the Chair and Board of Trustees. If you have a passion for the natural world and education, we'd love to hear from you.
Main duties and responsibilities
1. Bgen Board and legal services:
a. Organise 4 Board meetings a year, prepare and circulate agendas and documents, take notes and share minutes.
b. Produce a quarterly activity report to the Bgen Board.
c. Organise the Annual General Meeting.
d. Maintain up to date records of Trustees, and ensure they have access to Governing Documents, including notification of legal obligations.
e. Submit annual returns to the Charity Commission on time and help ensure compliance.
2. Member services:
a. Act as the first point of contact for current and potential members.
b. Support the Board with planning and promotion of training events (online or in-person), booking speakers and managing bookings.
c. Advise on and help implement an effective communications programme.
d. Update the Bgen website and promote on social media as required.
e. Keep membership records up to date and manage renewals annually.
f. Organise and distribute online mail-outs and newsletters.
g. Organise the jobs and volunteer opportunities service for members.
3. Conference planning
a. Coordinate annual conference (online or in-person) with support from the Training and Conference workstream.
b. Book speakers and workshop facilitators.
c. Help promote the conference with members, partners and wider sector via newsletter and social media channels.
d. Manage bookings, participants list and send out conference pack.
e. Organise catering with venue and relevant workstream.
f. Coordinate conference logistics and event management.
4. Finance
a. Work closely with the Treasurer, Treasury group and bookkeeper in preparing financial reports.
b. Administer general accounts – invoices, receipts etc.
c. Manage conference budget.
Deadline for applications: Sunday 11th August, Midday
Interviews: Will be held online in last two weeks of August, and will be offered flexibly to suit candidates availability over the summer holiday.
Start: Flexible, but aiming for September start date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
South West Surrey Domestic Abuse Service is looking for an Outreach Worker to support adult survivors of domestic abuse across Waverley/Guildford Boroughs and to also take the lead in advocating for our LGBTQ+ service (Surrey Pride Awards 2024). You might be part of the LGBTQ+ population and/or have experience of LGBTQ+ needs or the impact of discrimination.
You may have experience of helping those who have been affected by abuse or other trauma. You will use your compassion and listening skills to provide emotional and practical support and help survivors feel safe and empowered. The role includes providing risk assessment, advice, advocacy, safeguarding and liaison with other professionals for example Police, Social Services and Local Authorities.
As part of our adult outreach team, you will support all victims and survivors of domestic abuse living in our area no matter what their age, race, faith, sexual orientation, gender identity, disability or class.
We have built strong links across Surrey, raising awareness of our LGBTQ+ service that supports members of the LGBTQ+ population across the county. This includes creating a better understanding of their needs and challenges when affected by domestic abuse. We want someone who can continue this networking and advocacy work. You will be a strong communicator, a confident networker and able to understand and professionally challenge the views of others.
You will be working 30 hours a week as part of our team of over 20 staff based on the edge of Guildford. You must have a driving licence and have access to a vehicle as some travel across the county, including in rural areas, will be required. A strong commitment to equal opportunities is essential. This position requires an enhanced DBS check.
About us
South West Surrey Domestic Abuse Service provides free, independent and confidential advice to anyone affected by domestic abuse living in the boroughs of Guildford and Waverley. Last year we supported almost 1,000 women and children in our area.
We are a member of the Surrey Domestic Abuse Partnership. We are a proud member of the Employer’s Domestic Abuse Covenant.
What we can offer you
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Benefits pot worth 5% of your salary in addition to your annual salary and pension
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25 days plus bank holidays paid annual leave (pro rata if part time)
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Modern, comfortable office with free parking
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Travel expenses (mileage, parking away from the office while on duty)
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Comprehensive training
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Workplace pension
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Investment in your personal development
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Wellbeing programme for all
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Individual wellbeing support by an independent professional
The client requests no contact from agencies or media sales.
Location: Sussex (Hybrid)
Contract: Fixed Term Contract, Part time
Salary: £37,000 full time or £18,500 (pro rata)
Hours: 2.5 days a week or 17.5 hours a week
Benefits: 25 days holiday per year, plus UK public holidays. Flexible working. 5% employer pension contributions. Learning and development. Retailer and restaurant discounts.
ABOUT US
HERSANA CIC is the first and leading Gender-based Violence Support Service providing advice, support and advocacy to Black women and girls [femmes] who have experienced any form of gender-based violence.
We were founded in 2016, and have been championing the needs and safety of Black femmes ever since. HERSANA works directly with thousands of Black femmes who have experienced abuse and violence. We specialise in domestic abuse, sexual violence, female genital mutilation, and other forms of abuse including honour-based abuse and forced marriage.
We are a service run by Black women, for Black women, and with Black women in mind and at the forefront. We have been working to end violence against women and girls in all its forms whilst providing wholistic support to Black femme survivors by providing advocacy services nationally for Black femmes who need longer-term support.
We provide free long-term counselling, as well as short-term emotional and practical support. As a leading expert on violence against women and girls, HERSANA provides accredited and tailored training to a wide range of statutory professionals and workshops to young people and community groups.
We use what we learn through working on the frontlines with clients to work for national and local policy change to improve outcomes for Black femme victims and survivors of abuse and violence. We build evidence through key pieces of research. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of Black femmes around the country.
Our mission is to create wholistic, gender-specialist, culturally specific and trauma-informed safe spaces for Black women and girls affected by or at risk of gender-based violence across England, as well as campaign to eradicate violence against women and girls in all its forms. We aim to centre Black femmes in every narrative and to provide these services in a safe and Black femme only environment.
We believe that safe spaces like our own can provide a sanctuary from the world of facades, a sacred space where we, Black femmes, can be ourselves, as we are. This kind of unmasking – speaking our truth, sharing our inner struggles, and revealing our raw edges – is sacred activity. Safe spaces designed by us, for you and with you in mind and at the forefront. BEING A Counsellor
AT HERSANA
You will be joining a newly developed and growing team of creative and transformative Therapists at HERSANA. You will provide one to one and group therapy to our services users both in-person and/or online.
HOW TO APPLY
To apply, you’ll need to complete the Application Form, including the Equal Opportunities Monitoring Section. When completing it please relate your application to the requirements stated in the attached person specification, as shortlisting for interview is dependent on the extent to which your application matches these.
We are unable to accept CVs.
The deadline for applications is 8pm on Friday 9th August 2024.
REF-215 477
Location: Barnet (Hybrid Working + co-located)
Salary: (Salary Band 2.1) £27,582.75 – £29,174.06 per annum,
Depending on qualification: (Salary Band 2.2) 2.2 £29,174.06 - £31,826.25 per annum,
(Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week (full-time)
Contract: Permanent
Closing Date: 11th August 2024 at 12 noon
Interview Date: 20th August 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as CYP IDVA at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace Women’s Aid provides a wide range of services to victim/survivors of domestic and sexual abuse in Islington including a large advocacy and support service and specialist projects co-located in a number of services.
About the Role
A unique and exciting opportunity has arisen to work as CYP IDVA supporting survivors of VAWG and raising awareness of domestic abuse in schools for those aged 16-25. As an CYP IDVA you will provide immediate support for victim/survivors of abuse including carrying out risk and needs assessments, safety planning and providing short-term support and onward referral. In addition, you will act as a domestic abuse lead for Solace in Barnet providing advice and guidance to Solace staff and schools.
You will be working as part of a multidisciplinary team and collaborating with external agencies in your work.
About You
We're looking for highly organised and self-motivated applicants who are passionate about ending VAWG and a solid understanding of how domestic or sexual violence against a parent can affect a child in the home. You will have a “can-do‟ approach, experience of working with families and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role as necessary.
Successful applicants will have in-depth knowledge of domestic abuse and its impact on women and children, experience of providing emotional and practical support to victims of VAWG, and a strong understanding of housing options and legislation.
A relevant qualification in VAWG is desirable.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Eye Care Vouchers
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Casework Administrator
We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent
customer service to stakeholders and cover other administrative functions within the organisation.
Position: Casework Administrator
Location: Reading/hybrid
Hours: Full-time, 35 hours (part-time and job share working considered)
Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)
Contract: Permanent
Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
Closing date: 05 August at 10am.
About the Role
The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through the review process.
Key responsibilities include:
- Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
- Logging complaints forms
- Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
- Monitoring university compliance with recommendations/requests made
- Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
- Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
- Recording accurate information on our database and spreadsheets
About You
You will have excellent interpersonal and communication skills, including on the telephone. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial. Or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment, we would love to hear from you.
You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.
About the Organisation
The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.
The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.
You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Customer Engagement & Insight Officer / Case Handler (Complaints)
Hemel Hempstead (Hybrid/Smart Working)
Salary up to £35,212 Per Annum Plus Benefits
Temporary Fixed Term Contract, Full Time (Fixed Term Contract)
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department.
As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
- Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy.
- Identify improvements and lessons learned from feedback and monitor delivery.
- Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team.
- Updating and sharing complaints dashboards with the business to ensure complaints are responded to in timescales.
- Engage with customers directly by leading focus groups and holding customer voice events both in person and online.
- Co-ordinate customer surveys and feedback.
- Speak to customers who have complained to discuss how complaints can be resolved.
- Deliver training and feedback to the wider business on customer experience.
- Contribute to deliver Thrives customer ambition.
Requirements:
- Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response.
- Ability to role model our core behaviours, with a focus on trust and respect for everyone.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Excellent Microsoft Excel skills
- Ability to work independently and as part of a team.
- Flexible and adaptable to change.
Benefits:
Thrive’s Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days)
- Buy or sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 29th July 2024
Interviews Dates: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Thrive
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive’s Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
This is an exciting and challenging position, which will be pivotal in growing the acquisition programme as part of our 5-year strategy. Working closely with the rest of the A&W team and wider stakeholders, such as the Communications team, media and creative agencies, you'll help to optimise acquisition activity as we scale up investment in this area. This is an opportunity for someone to help make a real difference to a varied programme using a test and learn approach.
In addition to leading DRTV, this role also involves delivering a variety of other important activity as required, such as inserts and welcome journeys. There are opportunities to turn your hand to a range of channels and product promotion as we aim to scale up channels such as inserts.
Criteria
We’re looking for an enthusiastic and highly organised individual with excellent communication and analytical skills. You’ll enjoy looking for ways to optimise all elements of campaigns from creative, content and media testing and able to act as a key point of knowledge in this area. Experience of DRTV is required, with an understanding of individual giving fundraising KPIs, including in relation to: DRTV, print, telemarketing, email and landing pages. You will be confident working with data with attention to detail and accuracy, from briefing data criteria for emails to using excel to review and share results. You will also be able to engage wider stakeholders in our acquisition testing plan development, providing clear regular communication to update on progress and learnings.
Most importantly, you’ll be keen to deliver insight and audience-led, best in class fundraising campaigns to help Brooke realise an ambitious acquisition growth programme.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Interviews to be held Monday 12th August 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.
You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.
The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.
You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.
You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.
This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Your application will consist of your:
1. CV
Please include to the nearest month and year, the previous jobs you have held as well as any voluntary or unpaid work. These details should be included, particularly where the experience has helped you develop knowledge, skills and abilities asked for on the Person Specification. Please include any relevant full or part-time training or study that you have undertaken.
2. Personal Statement:
Your Personal Statement can be done in one of four different ways, either:
o One side of A4
o PowerPoint - No more than 5 slides
o Audio - No more than 5 mins
o Video - No more than 5 mins
Decisions will be made on the basis of how far applicants meet the requirements listed in the Person Specification.
The client requests no contact from agencies or media sales.
Role Profile
Role title: Engagement Director
Band: Director
Salary: From £56,000 to £60,000 Pro rata 0.8 FTE 4 days per week
Reports to: Chief Executive
Place of work: Hybrid, time split between home working, our office and out in the community
What we do
Cornwall VSF’s role is to connect, support and promote the voluntary, community and social enterprise sector in Cornwall and the Isles of Scilly.We have strong productive relationships with a wide range of stakeholders in Cornwall including a range of public sector organisations. We represent the VCSE on all executive Boards ensuring the VCSE voice remains clear and influential. We broker and facilitate VCSE partnership working through our strategic, thematic, and local alliances.
VSF’s Purpose
A connected, supported, and well-promoted VCSE sector that is sustainable, flexible, and resilient.
We aim to:
1.Advance the sectors reputation, credibility, capacity. capability and impact.
2.Ensure the VCSE Is an equal partner in the design and delivery of services and support across Cornwall and the Isles of Scilly.
3.Ensure the VCSE has a larger share of Cornwall's public sector resource allocation.
4.Through these, improve the services and support for people and communities in Cornwall.
To effectively engage with a diverse range of VCSE organisations and stakeholders in Cornwall. We will use a wide range of mediums for engagement opportunities. These include meetings, workshops, consultations, surveys, events, conferences etc. To strengthen our alliance-based model of engagement by expanding existing alliances and creating new ones.To bring the voice of the sector into the new integrated care area forums and community area partnerships. To bring together the VCSE sector around pertinent issues, so they can meet the needs of their beneficiaries and achieve their organisational outcomes. To advocate for the VCSE sector, amplifying its voice, increasing its influence, fostering collaboration and co-producing action.
Role summary
In this role, you’ll be a key member of our small leadership team helping to strategically drive engagement, and income generation.The right candidate will need to be highly resilient with exceptional political, negotiation and relationship development skills.This role includes shared responsibility for securing income that not only sustains our own charity but leverages in significant funding for the wider sector.
Through an integrated approach, the role-holder will be responsible for driving forward two key areas:
• Engagement: Leading the engagement team to enhance and develop our alliance model, a network of strategic relationships and opportunities to engage with our thematic communities and our stakeholders, increasing our influence and impact.
• Income development: Create opportunities to leverage significant funds into the VCSE sector, secure and extend our income and support funding our strategic plans.
Key Duties
We’re looking for a dynamic and inspiring senior individual to strategically lead our Engagement activities, bringing together key existing areas of work.The role will concentrate on two focus areas:
Engagement
- Cultivate and maintain strong relationships at the highest levels with a range of key stakeholders such as current and future partner organisations, decision-makers and influencers.
- Raise local and national profile by attending external engagement sessions and networking opportunities both online and in-person, to build brand awareness and to expand the charity’s network of allies, supporters, and influencers, deputising for the CEO when required.
- Host/chair opportunities to engage with stakeholders of all levels on internally prioritised topics via alliance and learning events.
- Lead the team to mobilise activity to ensure presence at key community focussed events, ensuring we reach more people and engage them actively in our work.Ensuring we have the right level of engagement and the right people attend.
- Represent the organisation as appropriate to the VCSE sector, statutory sector, private sector organisations, professional bodies, and institutions deputising for the CEO when required.
- Be an active member of the senior leadership team, acting as spokesperson and steering the strategy within wider business plans for your respective areas.
Business Development
- Working with the CEO and Director of Operations, to create and deliver an income strategy focussed on meeting VSF funding targets and our aspirations around duration of contracts and grants.Ensure all opportunities to leverage funding for the wider sector are seized.
- Develop strong relationship with key influencers and decision makers within our statutory partner organisations.
- Working with the CEO to lead strategic business development campaigns such as securing second phases of funding for our key funding streams.Be a key face to put to these campaigns.
- Monitor progress against income targets, ensuring an agile approach to mitigating risk and channelling focus of the team in order to maximise return on investment.
- Work with other charity leaders and the strategic alliance to encourage sharing of ideas for income generation.
- Work with the senior leadership team to ensure business and strategic planning is undertaken for your team, setting direction and managing delivery.Contributing to organisational business planning and quarterly/annual reporting
Staff Leadership
- Lead and line management engagement staff and ensure their effective performance management and development through regular supervision sessions, annual reviews and learning and development.
- Lead by example to create a positive, values-driven working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best.
- Allocate work, monitor achievement of deadlines and support staff as appropriate.
- Ensure that services are adequately staffed and resourced, encourage good teamwork and lines of communication between all members of staff.
- Work with other charity leaders on any staff issues and monitoring e.g., disciplinary, grievance, sickness management, recruitment, and selection, change of terms and conditions.
- Encourage and facilitate our development and wellbeing focussed culture and consistently provide and support opportunities for staff to exceed theirs and our expectations. Provide a role model for others with your development and wellbeing needs.
- Work with other to ensure that any skills, knowledge, and experience gaps are identified, and suitable training is delivered on time and to specification.
General
- Keep up to date with Cornwall VSF’s aims, policies, procedures, management, and monitoring systems and ensure these are followed by your team.
- Display a genuine commitment to equality of opportunity and an understanding of the issues faced by the VCSE sector.
- Ensure the work reflects equality, diversity and inclusion legislation and policy, and best practice.
- Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
- Oversee and monitor effective and efficient administrative, financial, contractual and communication systems within your areas of responsibilities working with other charity senior leaders.Ensure all KPI’s relevant to the role within our strategic plan are met.
- Prepare board and sub-committee reports, attending meetings as/when required. Attend meetings of the trustee board as required.
- Any other duties in line with your skills and abilities, as directed by your line manager.
Key Relationships
- Chief Executive (Line manager)
- Other senior leadership team members
- Engagement team members
- VCSE members
- Cornwall VSF Board members
- Funders and stakeholders
Person specification
Essential Criteria
- Proven leadership skills with experience of creating a positive, values-driven working environment in which equality and diversity are professionally managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Knowledge and current experience of engagement and income generation leadership at a strategic level.
- Demonstrable knowledge and experience of project management leadership, principles, and practices.
- Experience of managing people issues such as absence management, disciplinary and grievance management, annual reviews, supervisions, goal setting.
- Excellent decision-making skills
- Commitment to reflective practise and continuing professional development.
- Degree level education or equivalent relevant experience.
- Demonstrable ability as adaptable and exceptional communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
- Ability to analyse, understand, explain, and make recommendations based on complex information.
- Fully conversant with Microsoft Office Suite to an advanced level including excel, word, outlook, PowerPoint, and Teams.
- Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
- Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
- The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
- Adaptable, flexible, and coaching management style.
- Excellent inter-personal, political and negotiating skills.
- Excellent time management skills
- Excellent problem-solving skills
- Experience at handling conflict, mediating through conflict and tolerance for the tension conflict can bring.
- High levels of personal resilience
- Commitment to reflective performance and continuing professional development.
- Ability to travel and work across Cornwall.
- Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
- The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
- Be familiar with all relevant health and safety, operational, personnel, customer care, GDPR, and financial procedures, ensuring that all statutory obligations are complied with, especially in relation to licensing laws and first aid.
- In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
- Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
1.Main purpose of role
To develop The Family Centre Deaf Children’s (FCDC) fundraising channels and secure income from grant funders and individual donors in order to sustain and develop the charity’s services and infrastructure, building strong relationships with key stakeholders and contributing to FCDC's overall strategic development, aims and operations.
The Development Officer is responsible for overseeing the development and implementation of our Fundraising Strategy 2024-2029 to support the charity’s continuous improvement, financial sustainability and future growth.
The post holder will be responsible for inspiring individual donations to the charity through local giving initiatives and further developing the charity’s existing income channels including:
· Community and events fundraising
· Individual giving
· Grants from Trusts and Foundations and other relevant grant income sources.
2.Duties and Responsibilities
2.1 General
· To champion FCDC’s vision, mission, ethos and values (internally and externally).
· To comply with all relevant charity and other legislation.
· To uphold and contribute to the updating of FCDC’s internal policies and codes of conduct.
· To contribute towards the delivery of the charity’s strategic, operational, and departmental plans.
· To develop and maintain good working relationships with FCDC staff members, Trustees, service users, volunteers and other key internal and external stakeholders.
2.2 Income generation from individuals
· Sustain and grow FCDC’s individual donor base and community fundraising in line with agreed income targets.
· Research and identify potential major donors.
· Work alongside the Centre Manager and Board of Trustees to develop relationships with potential donors.
· Work alongside FCDC’s Fundraising Working Group, Centre Manager and Events and Family Development Officer to develop and coordinate an annual calendar of community fundraising events.
· Develop local individual giving campaigns and social media appeals to secure individual donations.
· Ensure all fundraising activity is in keeping with the Fundraising Regulator’s Code of Fundraising Practice and is compliant with fundraising regulations.
· Ensure all fundraising activity is in keeping with FCDC’s mission, values, ethos and objectives.
· Ensure Gift Aid is claimed on all eligible donations and appropriate Gift Aid records are kept.
· Ensure our email opt-in and supporter subscriber lists are kept up to date.
2.3 Income generation from Trusts, Foundations and Statutory Agencies
· Maximise income from grant-giving organisations to ensure sustainable growth of restricted and unrestricted income in line with agreed income targets.
· Build and manage relationships with Trusts and Foundations to secure grants of £5,000 or more.
· Research, contact, correspond and meet with funders (as and when required) to build relationships prior to submitting funding applications.
· Collaborate with the FCDC team across the organisation to create compelling fundraising proposals and produce high-quality applications, reports and budgets.
· To assume responsibility for a portfolio of current and potential grant funders to maintain, grow and/or revive their support for the charity.
· Develop a robust pipeline of charitable Trusts and Foundations to support FCDC’s services and activities.
· Maintain relationships with funders between applications to nurture positive relationships between them and FCDC.
· Work alongside the Centre Manager and Board of Trustees to develop partnerships and positive working relationships with current and potential grant funders.
2.4 Donor engagement and stewardship
· Working closely with FCDC’s Centre Manager and the Chair to develop a donor journey that encourages long term support from individuals.
· Process individual donations, including: recording donations, thanking supporters in a timely fashion and responding to ad hoc supporter queries.
· Contribute to and proofread fundraising appeals, marketing materials and FCDC digital content.
· Support existing and new supporters of the charity in their initiatives to raise funds for FCDC.
2.5 Funder and donor data management
· Ensure that all funders and individual donor contacts and activity are accurately recorded on our funder and donor database.
· Work alongside the Centre Manager to ensure that all personal data is gathered, held, and used in-line with relevant data protection regulations and FCDC’s Data Protection Policy.
· Accurately record Trusts, Foundations and other grant income data on FCDC’s financial ICT system.
· Compile and submit timely funder reports, working alongside the Centre Manager in checking monitoring data, proofreading reports and ensuring reports are uploaded to funder portals, as and when required.
2.6 Fundraising Strategy 2024-2029
· Oversee the development, implementation and monitoring of FCDC’s Fundraising Strategy 2024-2029, with specific focus on individual giving, community fundraising and Trusts and Foundations.
· Support the Chair and Centre Manager to set up a new Fundraising and Events Working Group (consisting of volunteers, service users, Trustees and staff), who will support and act as a sounding board for new fundraising initiatives and open doors to new income streams.
· Keep up-to-date with fundraising trends, opportunities and best practice and recommend changes in our funding strategies and annual fundraising action plans.
· Maximise income from new fundraising opportunities as and when they arise in the course of our work. For example: local sports group donations and company payroll giving.
2.7 Reporting
· Regularly report on fundraising outputs, outcomes and the impact of fundraising initiatives to staff, the Chair and the Board of Trustees.
· Contribute to funder monitoring activities and evaluation reports to ensure that FCDC meets its reporting obligations to funders.
2.8 Other
· Contribute to FCDC’s positive working culture, strategic direction and the future growth of FCDC by participating in team meetings, supporting other staff in their work and contributing ideas and feedback across the organisation.
· Ensure that key stakeholder enquiries, contact details and other relevant records are maintained and kept up-to-date.
· Undertake other reasonable duties and responsibilities which the Chair may request from time to time.
· Actively participate in the staff appraisal scheme and be committed to learning and development in line with the Charity’s aims and objectives.
· Manage and liaise with volunteers, service users and other stakeholders as necessary.
· In collaboration with the Centre Manager and other colleagues, you will help ensure our website is engaging and up-to-date.
PERSON SPECIFICATION
Experience
Essential
1. Experience of working in a fundraising role.
2. Experience of writing successful grant applications / proposals and reporting of successful bids.
3. Experience of developing and delivering successful online fundraising campaigns via social media or websites.
4. Experience of financial planning and budgeting.
5. Experience of using Microsoft Office.
Desirable
1. Experience of working with volunteers.
2. Experience of working for a small non-profit organisation.
3. Interest / experience of hearing loss and the D/deaf community.
Knowledge
Essential
1. Knowledge of where and how to access local and regional charity income streams, national fundraising opportunities, pathways, etc.
2. Knowledge of data protection and GDPR.
3. Knowledge of the Code of Fundraising Practice.
Desirable
1. Fundraising qualification.
2. Other relevant qualification that would be suitable for this role.
Skills and Abilities
Essential
1. Excellent communication, interpersonal, presentation and influencing skills, with the ability to build and maintain positive working relationships.
2. Excellent proposal writing, proofreading and editing skills.
3. Excellent organisational, prioritisation and administrative skills with the ability to work to strict deadlines.
4. Excellent attention to detail and accurate record keeping.
Personal Attributes and Other Requirements
Essential
1. Highly self-motivated and able to work on own initiative as well as part of a team.
2. Enthusiastic, pro-active and positive ‘can do’ attitude to work and willingness to learn new skills and support colleagues as needed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting and varied strategic and operational role, you will develop and implement a marketing, communications and external affairs strategy that incorporates various impactful communications campaigns and projects that promote and protect King’s Trust International and The King’s Group, increasing our brand awareness and support of our work with young people nationally and globally.
You will lead on communications for King’s Trust International, overseeing our marketing activities and growth of our digital channels as well as working collaboratively with The King’s Group providing leadership support and guidance on various events and campaigns, ensuring our brand and communications are culturally tailored and inclusive.
You will be an experienced and dynamic communicator with significant demonstrable experience in communications, marketing and external affairs at a senior level, coupled with an awareness and up to date knowledge and experience of the various media, marketing and communication tools that would maximise our brand. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of people and stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable growth and development and the ability to role-model a culture of equality, diversity and inclusion.