Learning And Development Manager Jobs in Central London, Greater London

Prospectus are excited to be working with UK for UNHCR to help them recruit for a New Business Lead – Corporate Partnerships to join their team. UK for UNHCR is the UN Refugee Agency’s national partner for the United Kingdom. They help refugees by advocating for their protection and raising funds that help UNHCR deliver humanitarian relief to displaced families across the globe. They are apolitical and believe that every person fleeing conflict and persecution has the right to seek protection, regardless of their race, religion, nationality, political affiliation, or social group.

Thanks to their UK supporters, UNHCR teams can deliver humanitarian relief to families left with no one else to turn to. From rushing life-saving aid to civilians fleeing the frontlines of conflict, to ongoing care, such as education and healthcare, for families whose lives may remain in limbo for years.

This role is offered on a flexible full-time 18 months contract basis paying a salary between £44,865 to £49,848 per annum with flexible hybrid working arrangements at their London office.

This newly created new role will be responsible for securing high-value, seven-figure (financial and non-financial) partnerships with corporate entities that protect and empower refugees globally. The post holder will lead the prospecting cycle: from first meeting, through to opportunity development, through to negotiation and contracting. They will oversee the development and implementation of strategic partnership prospecting, manage relationships with key corporate prospects, and line manage a Senior Corporate Partnerships Officer.

They are looking for someone with a demonstrable track record of securing seven-figure corporate partnerships and developing new business strategies. They are looking for a candidate with demonstrable success across all types of corporate support, including grant-based, brand-led, pro bono, in-kind and employee engagement. They are looking for someone with demonstrable experience of working with multiple stakeholders in a complex, multi-cultural and international environment. The ideal candidate will have experience in business development in an international development or humanitarian organisation.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11216 Stroke Association Support Coordinator

Location: Home-based Surrey however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week (flexible working available)

Salary: Circa £16,043 per annum (inner London weighting £2,370 per annum or outer London weighting £1,260 per annum may be applied in accordance to where you live) (FTE circa £26,700 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 August 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 3 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support clients to make informed lifestyle changes which will help them to prevent further strokes

· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.

· You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

· A caring profession ideally with experience of supporting people with disabilities.

· Setting up and running virtual groups.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

For nearly 25 years, Ashden has partnered with enterprises and organisations in the UK and Global South to scale solutions to the climate crisis. We help bring clean energy to farms, villages, and refugee camps, while also driving greener schools, warmer homes, and climate action in UK towns and cities. By shining a spotlight on innovators and connecting them with partners, funders and policymakers, we inspire change, support green jobs, and work toward healthier, fairer societies.

Ashden is a well-regarded and well-connected organisation with a strong track record of building meaningful relationships with high-net-worth individuals across philanthropy, finance and business. However we must aim higher to tackle the climate emergency. To accelerate our efforts, we're recruiting a new leader for Major Donor fundraising to help reinvigorate and scale our fundraising success in this area.

This pivotal role will lead our Changemakers campaign, securing mission-aligned donations of five figures and more from high net worth individuals. You will also collaborate with the Director of Business Development to secure six- and seven-figure gifts to drive transformational solutions to the climate crisis.

We’re seeking an experienced fundraiser with a track record of securing major gifts and building strong relationships with high-net-worth individuals. While climate or environmental exposure is not essential, alignment with Ashden's values and passion for driving systems change is crucial. You’ll be supported by a collaborative team, including senior leadership and the Chair of Trustees, and will have key strategic and operational input into the success of our fundraising, the growth of the team, and the broader impact of our charity.

To read more about the role and organisation, please download the full appointment brief below.

Closing Date: 4 November 2024

People Beyond Profit Conversations: 1-6 November 2024

Ashden Interviews: 13 November (online) and W/c 18 November (in person).

Our Activity Service

The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.

The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life.

About the Role

We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service.

The Activities Coordinator will be a hands-on role, working with the team who deliver a wide range of activities both existing and new at our centre and across the borough of Merton.

The role will deputise for the Activities Service manager and has line manager responsibilities overseeing both the team and the delivery of activities. This role will work closely with the volunteers who support the service, building on the current volunteer programme to develop the volunteer role and experience.

The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service.

About You

You are an enthusiastic, motivated and organised person who has experience of supervising a team of staff or volunteers, you have excellent people skills and are looking for a role where real impact is made. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities.

Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to lead and work as part of a team, using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

Job Description

 We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

 Job title: Activity Coordinator

Salary: £28,000 - £31,500 per year

Hours: Full time 37.5 hours per week

Responsible to: Activity Service Manager

Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre.

Contract: Permanent

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

Key Result areas

· Innovate, develop, and deliver a wide range of new and existing activities for service users.

· Encourage clients to attend and participate in a range of activities

· Welcome all clients who attend the activity centre and enable them to engage in activities.

· Deputizing for the Activity Centre Manager.

· Create and collate feedback from service users.

· Identify and develop existing volunteer roles within the Activity Service.

· Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.

· Building strong collaborative relationships with external partners who deliver exercise classes.

Organisation and Coordination of Activities

· To organise the delivery of all activities and exercise classes in the centre.

· To be actively involved in the ongoing development and design new activities held across the borough.

· To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton.

· To plan and coordinate the distribution of the activity guide across the borough with out team of volunteers.

· To encourage the attendance of activities to new and existing clients.

Volunteers

· Working with the Volunteer Service develop the volunteer programme to deliver an impactful and supportive experience for all the volunteers who support the Activity team.

· Coordinate and organise the team of volunteers who support the Activity service.

Administrative Duties

· Introduce new ways to pay for activities such as online bookings.

· Take bookings for all activities and input details on to the CRM.

· Answer telephone enquiries for the Activity centre.

· Greet all clients and volunteers attending the Activity centre.

Data Capture, Evaluation and Reporting.

· Respond to feedback and suggestions from clients to develop activities.

· Keep records up to date on the CRM for attendees of all activities.

· Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served.

· Working with the Activity Manager to develop client feedback opportunities.

· Support the Activity Manager to identify and write up case studies for funding applications.

· Use the CRM to run reports to support funding bids and reporting.

General

· Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton.

· Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· Attend staff meetings and personal supervision and appraisal meetings.

· Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· Act as a representative of the values, beliefs and principles of AUKM at all times

· Undertake any other duties that are requested and commensurate with the grade and remit of the post.

 To Apply

Please outline your skills and experience in relation to the person specifcation in the Job Pack and include in your cover letter.

If you don’t meet all the person specifications and you are interested in the role, we would encourage you to apply and include other skills and experiences you have which you feel would transfer to this role.

Alternatively, please call us and have an informal chat.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

The last date for applications is 17th of November

Interviews will take place in our offices in Mitcham the week of the 25th of November. If you have not heard from us by this date, you can assume that you have not been shortlisted.

General information about Age UK Merton

Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older.

Our Priorities

We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by:

1. Providing high quality advice and practical support

2. Building social connection

3. Creating opportunities for lifelong active ageing

Our Vision

Supporting our community with opportunities to love later life

Our Mission

To provide quality advice and services that meet the needs of older adults in Merton

Our Values

We want to be known for:

Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff

Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults

Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers

Kindness – A supportive, empathic place to work, volunteer or receive support

Quality – Providing accredited, person-centred services, respected throughout the borough

Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking two Project Coordinators to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and committed, you will work closely with local partner organisations in the Democratic Republic of Congo to expand community land rights, sustainable livelihoods and forest protection initiatives.

Person specifications

The ideal candidate should possess a minimum of 3 years’ experience in project management within charity or international development settings. You should demonstrate a strong understanding of forest governance and human rights, particularly in Central Africa, and exhibit leadership in project management. Proficiency in both English and French is essential, alongside experience in financial management and a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.

For further details regarding the role and specific qualifications required, please consult the Job Description

We welcome all applicants, and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role. 

Application process

To submit your application, kindly complete the online application form by Monday 25 November 2024, 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Interviews with shortlisted candidates will be held on 29 November 2024. Please let us know in your application if you are available to attend an online interview.

Download the Job Description

About Us 

Hibiscus Initiatives is a passionate, women’s organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the Criminal Justice and Immigration systems. As an organisation, we have distinct expertise in working with Black and minoritised women in prison, in the community and in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives. We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices, so their experience is recognised by those making policy decisions.

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or gender-based violence. Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles.

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities and offer wellbeing classes and activities, clinical supervision, an Employee Assistance Program and other benefits to support staff wellbeing. 

This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010. 

About the Role 

We are now recruiting for an experienced Policy and Public Affairs Specialist to lead on planning and delivering Hibiscus’ work on racial and intersectional inequalities in the Criminal Justice and Immigration systems. 

Development, research and report writing will be a key aspect of this role; the successful candidate will be responsible for drafting policy recommendations, reports, and consultation responses on issues related to Black and minoritised migrant women in contact with the Criminal Justice and Immigration systems. Supporting the Head of Policy and Public Affairs, they will engage and develop relationships with key political and parliamentary stakeholders, developing and delivering a variety of public affairs initiatives to inform decision-makers and influence policy in Criminal Justice, Immigration and Violence Against Women and Girls (VAWG) sectors. The post holder will prepare press releases and statements to address prison and immigration reforms, identifying the gaps of adequate support for women, and will analyse external and internal quantitative and qualitative data relevant to our work.

As part of the role, the Policy and Public Affairs Specialist will be responsible for raising awareness and creating content on the treatment of Black and minoritised migrant women within the Criminal Justice System. The post holder will identify opportunities for influence, monitor trends and developments, and prepare communications, reports and policy briefings to help ensure our work has an impact.

The post holder will also be responsible for leading Hibiscus’ partnership work on the Women’s Justice Reimagined project, advocating for the reimagination of the Criminal Justic System. They will build on Hibiscus’ policy work to raise our profile within advisory and working groups, creating alliances with other organisations in the sector and collaborating with other specialist and third-sector organisations to campaign for policy change and increase policy and decision-makers awareness of the issues Hibiscus works on.

[Please note: Successful candidates will need to have been resident in the UK for a minimum of 3 years to ensure the clearance process is authorised.]

Salary
 £30,500 - £34,000 *
*negotiable within salary band, depending on experience 

Team 
Policy and Public Affairs

Duration  
Two years (thereafter subject to funding) 

Hours  
Full-time (35 hours per week)

Location 
Hibiscus Head Office and across London, with flexible working arrangements considered. 

Reporting to 
Head of Policy and Public Affairs 

About You

The successful candidate will have experience working in the UK political context to influence change, with demonstrable experience in developing and implementing public affairs strategies and building relationships with policy makers to inform decision making in government and across the Criminal Justice and Immigration sectors. 

The candidate will have knowledge and experience in collecting quantitative and qualitative research methods to produce evidence-based reports, press statements, and legislative policy briefings. They will have in-depth knowledge of UK legislation and government institutions related to Criminal Justice, VAWG and Immigration sectors and an ability to analyse government and public policy reports to provide accurate and accessible briefings.

The successful candidate will demonstrate excellent verbal and written communication skills, with a strong self-awareness and ability to prioritise workloads whilst working collaboratively with colleagues.

They will demonstrate a commitment to Hibiscus's ethos aims and objectives, including having an intersectional and anti-racist approach to the work and a comprehensive understanding of one of more of Hibiscus’ key work areas.

This role sits within the Irish Chaplaincy IC Traveller Equality Project team.  Responsibilities include:

Liaise with London Probation, prisons and other agencies to advance equality of opportunity for the GRT community; assist in giving presentations; Probation office visit with easy reading culturally specific books, GRT resources, take part in market style events, explain services, deliver presentations in person and over teams, participate in relevant conferences and meetings.

Deliver an effective advocacy service to the GRT community in prison and their families in response to referrals arising from prison visiting, allocating follow up casework as necessary. Provide advocacy with a wide range of external bodies.

Take responsibility for caseload of clients and to liaise with others in the service delivery to provide comprehensive service to those preparing for release / re settlement and those on probation in the community in London.

Provide, by telephone, email and letter, information about legal and penal systems to prisoners and their families and put them in touch with agencies for specialised help. Mail outs / resource packs to prisoners. Data form management.

Proactively engage with HMPPS, legal/welfare groups and other relevant organisations as requested by GRT prisoners while they are in prison and on probation

Keep, collate and maintain accurate detailed records for own work (via database) ensuring adherence to data protection rules; maintain the cultural and educational resources of the Project; disseminate resources to prisons and other relevant bodies; assist with the production of a newsletter; contribute material to quarterly reports, funder applications and other reports.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes we are seeking a new team member on a fixed term basis o support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (min 3 or 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

Key Responsibilities
Reporting into the Operations Manager, the Brand Operations Officer is responsible for managing the distribution of products donated by brands to community-led projects. This role plays a key part in developing and coordinating relationships with key logistics and storage partners.

Managing the brand donation logistic process in line with the organisational objectives, resulting in the successful allocation of products to reach areas of most need.

· Respond to and coordinate all brand enquiries

· Accurately allocate, and track all brand donations, ensuring prompt logging by Projects

· Work with the brands to ensure accurate data is provided and meets The Hygiene Bank’s requirements

· Work closely with existing partners to utilise storage and logistics solutions and continue to develop these relationships

· Record KPI’s and analyse the data

· Prepare detailed quarterly reports for the Operations, Finance, Risk and Audit Committee and present the findings to them, when required

· Support the Head of Operations / Operations Manager to deliver the brand strategy including identifying new logistic providers

· Attend all Operation Team meetings and work closely with Partnership Managers to gain a clearer understanding of each Project and their requirements

Skills, Knowledge & Expertise

• Excellent relationship management and stewardship
• Ability to accurately forecast and report
• Entrepreneurial and partnership forming mindset, supporting the Head of Operations/Operations Manager to attract new logistics and storage partners
• Polished communication and people skills to champion, and act as an ambassador for The Hygiene Bank
• Detail-driven, strategic, motivated, and have a forward-leaning approach to business.
• Ability to work independently, multi-task, and prioritise a busy workload.
• Strong written communication skills
• Appropriate IT skills - experience in managing databases and proficient in using MS Excel, Powerpoint and database CRM (ideally Salesforce)
• Experience working with internal stakeholders' teams to help ensure deliverables are met
• Passion for personal and professional development, as well as a proven can-do attitude
  
  

Attributes and behaviours:

• Dynamic, passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty
• A commitment to quality and attention to detail
• Ability to work on your own initiative
• Strong interpersonal skills and the ability to deal with a diverse range of people. A highly competent and collaborative team worker
• Discretion and the ability to maintain confidentiality
• Willingness to learn new skills
• Ability to work in a growth mindset, changing and flexible organisation

This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive. 

Key Details

· Salary: £26,000 - £29,000 pro rata, part time, 3-4 days (dependent on skills and experience)

· Contract term – 6 months - 12 months

· Location: remote working/homeworking with monthly in-person team days in London.

· Holiday: 28 days (pro-rata) plus public holidays and closure between Christmas and New Year.

· Defined contribution pension scheme: 3% employer contribution, 5% employee contribution.

How to Apply

·         Upload an up to date CV outlining your employment history, qualifications and contact details along with a supporting statement (no more than 1 x A4 pages) which i) demonstrates how you meet the criteria outlined in the Person Specification, particularly around logistic management and ii) outlining why you are interested in working for The Hygiene Bank.

Key Details

Salary: £39,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis). 

Contract type: This is a full time role. Some flexibility on hours may be available.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.

About the Role

Reporting to the Data Manager, you’ll collect, organise, study and communicate supporter and campaign data to provide insights to help colleagues across Good Law Project win campaigns and cases.

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Experience working with relational datasets, Google Analytics 4 (or Adobe), spreadsheets and a data visualisation tool. 
• Proficient using tools to clean, manipulate, and analyse data effectively.
• Strong communication skills and the ability to explain complex data findings to non-technical stakeholders and collaborate effectively with team members.
• Ability to create clear and informative data visualisations (e.g., graphs, charts, dashboards) that tell compelling stories.
• Project management skills to plan and prioritise tasks, meet deadlines, and ensure the successful execution of data analysis projects.
• Working knowledge of current data protection legislation to ensure that your work is fully compliant with all GDPR requirements and where to seek additional guidance.
• Experience using scripts to query datasets.

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting a Progression Coach in N5, London to join our team delivering our unique programme supporting young people into further education and employment. If you are….

· Passionate about, and have experience in, supporting young people to make amazing decisions about their futures

· Committed to equity, diversity, anti-racist and anti-discriminatory practice

· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme

· Able to tell the stories of our work through data

· Confident in running one-to-one and group work sessions

· Knowledgeable of employability practices and the importance of tailored progression planning for young people

…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation.