Learning And Development Jobs
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
REF-215 355
This vacancy has arisen as the result of the retirement of our current Fundraising & Marketing Director in Spring 2025. We are looking for a dynamic and experienced leader to take over this pivotal role within the charity.
Based across our two sites in North Weald and Earls Colne (Colchester), you will oversee the strategic management of our charity's fundraising, marketing, and communications. You will lead in the creation, development, and implementation of a range of revenue-focused strategies, and have overall accountability for a large team that generates the funds needed to keep the service operational. As a key member of our Executive Team, you'll collaborate closely with our CEO and other members to drive the delivery of our short, medium, and long-term goals.
Role responsibilities
- Lead the development and implementation of robust and diverse income generation and marketing strategies that meet both the current, and future, operational needs of the charity with a focus on lottery growth.
- Advise and support the CEO and Board on all fundraising and marketing matters.
- Develop and deliver income diversification plans.
- Lead the team in a positive and inspirational way to maximise all opportunities across our region.
- Develop and build working relationships with key stakeholders and other air ambulance charities.
What we’re looking for
You will have extensive fundraising experience in a compatible context, specifically across key areas of income generation. You must be target driven to achieve income objectives set. You will have appropriate qualifications or be qualified through experience in fundraising and marketing and/or communications.
We're seeking an applicant with excellent interpersonal and stakeholder management skills, high emotional intelligence, and the ability to build effective relationships at all levels. The ideal candidate will have experience working at a senior executive level, demonstrating sound judgement, political and commercial acumen, and exceptional planning and prioritisation skills. You must be resilient, target-focused, and capable of managing multiple tasks under tight deadlines while delivering exceptional standards.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
![Essex & Herts Air Ambulance Trust logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/rf1khii9duq_2024_03_27_12_11_08_pm.jpg)
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The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an individual with public affairs experience to join our Communications and Engagement Team on a 12 month contract starting 1st October.
You’ll help co-ordinate the delivery of our public affairs work across Wales, working closely with colleagues in our public affairs team based across the UK. You’ll have experience of developing and maintaining effective relationships with MPs, MSs and their staff.
You’ll support the Communications and Engagement team with managing and developing materials for key stakeholders (invites, briefings, blogs) and ensure the tone and content communicates our bilingual brand in Wales.
You can formulate ideas around how key stakeholders and organisations can be turned into ambassadors and you’ll have experience of organising events and visits for stakeholders.
You will have a key eye for detail and will need to be good with tight deadlines and able to work well and confidently with senior colleagues.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Deadline: 16th August
Interview date: 27th August
Location: Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.
On application, please align your supporting statement to the criteria below
Essential criteria
- Experience of managing and co-ordinating a public affairs programme of activities.
- Experience of developing and maintaining strong relationships with political stakeholders including MPs and MS.
- Experience of writing high quality content for materials including for publications.
- Experience of supporting campaigns and/or creating content for digital media.
- Experience of organising events and/or project visits for stakeholders.
Desirable criteria
- The ability to hold a conversation in Welsh. Good Welsh writing skills aren’t essential and training and support by the Fund’s Welsh Language Team will be provided if needed.
- A strong interest in Wales current affairs, developing topics, issues and themes.
- Proficient in using software such as Microsoft 365 including experience using the mail merge tool
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prospectus are delighted to be working with Anti-Slavery International to help them recruit for a new Philanthropy Manager (Major Gifts & Foundations) to join their team. Anti-Slavery International, founded in 1839, is an international non-governmental organisation, registered charity and advocacy group. It is the world's oldest international human rights organisation and works exclusively against slavery and related abuses. They believe that modern slavery is a contemporary issue of the highest importance, and they are determined to work with others to ensure that the estimated 40 million people across the world live their lives free from slavery for good.
This role is offered on a flexible full-time permanent basis paying between £ £40,777 to 44,011 per annum with flexible working arrangements at their London office.
The post holder will join the Fundraising and Communications team building on a period of exponential growth in foundations and major gifts of over five-fold in five years. They will be responsible for developing and managing Anti-Slavery International’s individual major giving (gifts of £5,000+) and to lead and develop Anti-Slavery International’s trusts and major donor fundraising programme. They will be responsible for the success of the overall major gifts and foundations strategy to engage, retain and inspire their loyal supporters and partners in addition to attracting new, long term, multi-year funders.
They are looking for someone with a demonstrable track record of securing five or six-figure+ multi-year restricted and unrestricted funding from high-net-worth individuals, trusts, and foundations. They are looking for a candidate with demonstratable experience of building strong internal relationships and comfortable working alongside and directing senior stakeholders. The ideal candidate will share their vision to help end slavery and have the experience of working within an international development/human rights organisation.
We are reviewing applications on a continuous basis so please do apply now and we'll be in touch!
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Are you passionate about young people? Do you want to become part of a team that brings young people of different faiths together across the city? We are looking for an experienced youth and schools worker to join our West Midlands team.
You will work in schools and in the community, across the West Midlands, delivering our innovative schools programmes and Youth Encounters.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Street Engagement Team is a multi-disciplinary team that provides person-led support to people experiencing street homelessness and interconnecting needs.
A day in this role is never the same – part of it will be spent on the street, offering support to people experiencing homelessness. You might be out with another member of the team, or with one of our specialist health partners like a homeless health nurse, or substance use worker. Alongside this element of the role, the rest of your day will be spent intensively supporting a small caseload of people who are isolated from services.
You will have substantial experience in delivering a person-led, psychologically, gender and culturally informed service to people who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development.
You will also have the personal credibility to build confidence in the wider community and across partnerships. You will be both strength-based and solution-focused, developing and enhancing the relationships with a commitment to embed coproduction into The Connections services.
Salary: £36,159
Closing Date: Monday 19th August
Interview Date: w/c 26th August
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Strategic Lead - People and Culture
Salary: up to £50,000 per annum
Location: Newark based (with flexibility to work from home).
UK Travel will be required
Full Time: 35 hours per week
Permanent
Closing date for applications: 11th August 2024
First Interview: 30th August 2024 (Newark office)
Second Interview: 6th September 2024 (Online)
About our client
Our client are a federated movement of 46 charities, supported by a central charity, the Trusts. Together our client have 900,000 members, 32,500 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision for nature in recovery, with abundant, diverse wildlife and natural processes, creating wilder landscapes where people and nature thrive.
The next 10 years will be critical in determining what kind of world we will all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require an increase in collaboration and working together, underpinned by strong systems and data.
Our client are on a mission to bring about a people-powered nature and climate recovery by empowering people to take meaningful action for nature, and to create an inclusive society where nature matters to everyone, everywhere. They are ambitious in their desire not just to slow, but to reverse the declines in nature. Together they have developed a bold, new collective strategy which outlines their vision and the actions they will take to restore nature over the next eight years.
About You
If you are a brilliant People and Culture professional looking for a new and exciting challenge with the opportunity to work for one of the UK’s best loved charities, then this could be the perfect role for you!
You will be supporting a strategy group and working with strategic people across the federation to ensure they invest in a high-skilled and diverse staff. You will be part of their strategic transformation team and you will foster a positive work environment, develop a strong organisational culture, and align HR Practices with the organisation’s objectives and values.
This is your chance to be a core part of driving our ambition to unlock the potential of their people through leading, cultural and HR best practice across the Trust federation. They know The Trusts is a great place to work and volunteer and with your help they can further embed this view across the sector.
You’ll work alongside the Strategic Lead on Learning and Development and the wider Trust People team. As well as managing a small team of HR professionals, you will look to develop and deliver their people and culture strategy using innovative and creative talent solutions - building an environment where their people can continuously develop to be their best.
You will provide leadership and consulting support to the Senior Leadership Team on matters of cultivating culture, setting goals, developing policies, and implementing strategic objectives.
Our client are seeking a passionate Strategic People and Culture professional to join them, you will have a proven track record of taking a lead in driving forward organisational change around people and culture strategies in a complex organisation. Your role will be to evolve and deliver their People and Culture Strategy delivering resulting initiatives and plans, and you will have experience of working within a strategic HR role, ideally across different organisations. Excellent communication, negotiation and interpersonal skills are essential, with the ability to work collaboratively with cross-functional teams. You will be a natural influencer and you will be highly personable and able to build effective stakeholder relationships, internally and externally, at all levels.
You will support, lead and facilitate a number of working groups across The Trusts looking to harmonise terms and conditions where appropriate and produce a suite of resources leading to great efficiencies.
You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think strategically as well as having a great attention to detail. You will have a clear passion for our cause and have excellent listening, collaboration and facilitation skills to help bring everyone together to ensure that ttheye deliver to the highest standards and achieve the best outcomes for nature.
To excel in this role, you should be highly motivated and detail-oriented with strong emotional intelligence and should enjoy social interaction. You will develop and execute people and culture strategies, collaborate with colleagues across the Trusts in joint initiatives, share best practice and provide professional support where appropriate.
A proven commitment to and understanding of the not-for-profit sector would be desirable but is not essential.
This is a new and ambitious role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.
This role may be subject to a DBS check.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, we are not judgmental and are inclusive. They particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
The Trust take their Safeguarding responsibilities extremely seriously. Please view the documents to read our commitment statement.
The Trusts are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Please do not use artificial intelligence tools to assist you to complete the application form. Our client may not accept applications that have been completed utilising AI tools. If you would usually use tools such as these to assist you in filling in a form, please contact us to discuss this further and understand other options.
The Reception and Administration Assistant will be responsible for the smooth running of our reception area at The Beacon Centre, ensuring a high-quality experience for all visitors. They will support the Director with a variety of administrative tasks, including managing the bookings diary and general enquiries, and offering clerical support to our groups.
The client requests no contact from agencies or media sales.
Carers Trust are on a journey to challenge our practices and support our UK-wide network of local carer organisations in creating an inclusive culture that truly values and respects diversity.
We're hiring a dynamic EDI Specialist to:
- Raise awareness and understanding of barriers to diversity and inclusion.
- Increase our capability, capacity, and confidence in taking tangible action to be an anti-racist network.
- Work across Carers Trust and our local carer organisations to drive real change.
Our ideal candidate:
- Has lived experience with and a deep understanding of ethnic majority communities.
- Brings proven experience in equity, diversity, and inclusion (EDI).
- Possesses in-depth knowledge of EDI principles, theories, and best practices.
- Excels in data analysis, program evaluation, and EDI initiative assessment.
- Communicates and engages effectively with stakeholders at all levels.
- Thrives in complex environments and fosters partnerships with external stakeholders.
- Works independently and is committed to fostering a culture of inclusion and belonging.
- Is familiar with relevant EDI laws, regulations, and compliance requirements.
- Constructively challenges different perspectives and shares best practices.
- Values diversity, treats others with respect, and enhances the quality of work through inclusive practices.
- Is passionate about supporting unpaid carers through the work of Carers Trust.
If you want to make a real impact and drive systemic change, we want to hear from you!
Apply now and be a part of our transformative journey.
The client requests no contact from agencies or media sales.
About us
The Tudor Trust is a grant-making organisation with a long-standing commitment to funding smaller, grassroots organisations. With an endowment of around £220m, our annual commitment to grants has averaged £20 million.
We are currently in a period of transition from a family foundation to one that is independently led by a newly formed board of trustees. At the same time, we are rebuilding our staffing structure in line with an emerging strategy that has greater emphasis on aligning our investments to building thriving communities. We want to take a systems thinking approach that centres racial justice in all our work.
As we continue on our transformative journey, an opportunity has arisen to join the Tudor Trust as the Head of Finance and Operations. You will provide direction to our financial strategy and management of the organisation, ensuring sustainable growth and financial health.
You will be part of the senior leadership team (SLT), making an active contribution to the strategic direction, planning and leadership of Tudor Trust in collaboration with the wider team. You will be pro-active in your delivery; model our behaviours and ensure racial and social justice are at the centre of everything we do.
For the last 18 months, the post has been held by an Interim, who has successfully brought our financial and governance processes and systems up to date and in line with best practice. The opportunity for a new Head of Finance is to work with these systems, whilst also supporting the CEO to develop the finance, investment and governance functions in line with the developing strategy.
About the role
The Head of Finance and Operations will be responsible for all finance support including budgeting, reporting, financial planning, managing risk and liaising with external auditors as well as advising senior management on fiscal strategy, while fostering a culture of financial accountability and continuous process improvement.
As a senior manager within Tudor Trust, you will actively contribute to the broader goals and ambition of the charity. You will work closely with the chief executive and board of trustees. This includes acting as Company Secretary and working particularly closely with trustees and sub-committees focused on all aspects of investment and finance.
In line with our emerging strategy, there will also be opportunities to support our thinking on impact and social investments, and alternative models to providing social loans and capital grants, alongside our grantmaking.
You will be supervising a finance consultant who provides additional support with the day-to-day financial recording and monthly management accounts.
The client requests no contact from agencies or media sales.
Join a passionate, dynamic and expert team, committed to unlocking the power of Black history to inspire and empower.
An experienced, driven and proactive Senior Funsraising Manager is wanted for the role at Black Cultural Archives, Brixton. You will secure funding for the preservation of the archives and celebration of Black history. Our ideal candidate is a talented, enthusiastic and experienced Fundraiser, with knowledge of corporate, trust and major giving. Don't just be a Fundraiser, be a changemaker and transform the appreciation of Black history for generations to come.
SALARY: £48,000 pro rata
Part-time: 4 days a week
Reporting to: Lisa Anderson, Managing Director
BASED AT: Black Cultural Archives (BCA) Headquarters, Brixton
Exciting leadership opportunity for a talented, passionate fundraiser!
Black Cultural Archives (BCA) is looking for a Fundraiser to join our team of inspirational change-makers. Reporting to the Managing Director and working alongside the Deputy Director, Marketing and Programme Managers, you will drive our ambitious fundraising plans.
This role will work towards the strategic aim of making BCA resilient, flexible and entrepreneurial. The role will oversee and manage all fundraising income streams, in particular, cultivating and securing income from our list of prospects, producing high-quality proposals and impact reports.
If you have a passion for the importance of cultural heritage, history and education, coupled with a track record of successful fundraising, we want to hear from you! Apply now to make your mark and play a pivotal role in the future of Black Cultural Archives.
#BCA #SeniorFundraiser#Fundraising #BlackBritishHistory #JobOpening #JobOpportunity #Culture #Education
About Black Cultural Archives (The BCA)
Inspired by Pan-African civil rights leader Queen Mother Moore, our founders established Black Cultural Archives in 1981 with a mission to create Britain's first archive-museum dedicated to representing the culture and history of Black people in Britain. Today we are a national institution dedicated to collecting, preserving, and celebrating the histories of Black people in Britain in order inspire and give strength to society. Our work falls into three areas: Collect and Activate - covering the work of our collections team to make our archive materials accessible for research and knowledge production, Educate and Inspire= covering the work of our learning team and workforce development projects to support Black history education and heritage skills development, and Celebrate and Champion - covering our exhibition and events programme that encourages engagement with the knowledge held within our archives.
What we need from you
As a talented fundraiser, developing new business across various income streams, you will possess fantastic written and verbal communication skills, and have a proven ability to successfully apply these to a range of products and audiences in order to increase income.
You will be able to balance the needs of the audience and organisation and ideally, you'll also have some experience of managing events, and genuinely care about giving outstanding support to your stakeholders in order to generate more money.
You will grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our vision of being the home of Black British history. You will work with a close-knit, enthusiastic team under the Managing Director to meet and exceed fundraising goals.
You will have a proven track record of generating income by writing high-value trusts and foundation proposals and the ability to build and influence relationships at all levels. You will be a creative and emotive storyteller with the ability to work independently and proactively.
Want to join an award-winning organisation?
As a national institution we aim to reach as many people as we can! That means that our small and friendly team of dedicated professionals enjoy roles with a wide range of responsibilities, all aimed at making a difference. You will be at the forefront of representing one of the most respected and high-profile cultural heritage charities in the country. And that's not all! All our team benefit from:
- Continual development opportunities
- Attractive salary and benefits package
- A chance to join an organisation that makes a real difference
To apply, please send your CV and cover letter. Any questions relating to the role, please contact Kirsty.duffey@ hrdept .co .uk
Key Notes:
- We cannot sponsor visa applications. This role is only open to people who have the right to work in the UK.
- You will be expected to work some public holidays in line with the public programme, when time off in lieu will be given in return.
Closing date for applications: Friday 5th July.
Prospectus is delighted to be working with Aberystwyth University to support the search for a Philanthropy Manager to join their growing Development and Alumni Relations Office (DARO).
Reporting to the Director of Development and Alumni Relations, the post-holder will work with major donors and legacy prospects within the University’s 100,000 alumni community and with other supporters at local, national, UK and international levels.
This role is offered on a permanent, full-time (part-time options available) basis paying a salary of £45,000 - £50,000 per annum. This is a flexible hybrid role with support available for any travel expectations.
The Philanthropy Manager will develop and lead a programme of long and short-term plans and activities to ensure income targets from major donations (both in lifetime and gifts in wills) to the University. The Philanthropy Manager will also lead a small, motivated team of fundraising professionals.
We are looking for someone with demonstrable experience of securing five and six-figure gifts from an individual, from initiating first contact to cultivation, through to gift agreement. The successful candidate will be able to evidence experience of developing and delivering major donor plans and strategies targeting those capable of giving at high value levels.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Are you someone that loves getting out there and meeting people? Are you an ambitious corporate fundraiser with experience of driving new business? If so then we would love to hear from you.
About the Role
Building upon recent successes in the Corporate team, this role will be integral to driving the new business pipeline, building relationships with potential partners and inspiring their long term financial commitment to St John to support our programmes including our fantastic work with young people and our community first aid response work. Working in an ambitious and supportive team this role provides an opportunity to have real impact and visibility across the organisation.
If you are as comfortable picking up the phone and building new relationships as you are to providing thoughtful stewardship to current partners, this role could be for you.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
About You
You will have proven experience of corporate fundraising, successfully securing corporate income and maintaining excellent relationships with donors, as well as, experience in the corporate partnerships landscape having successfully secured funds from identification, to application and pitching stage. You will have a team focused outlook with the ability to positively contribute to the work of the wider fundraising team and the organisation as a whole to achieve goals.
About Us
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.
Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.
Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.
We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
You will receive:
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
Interview Date: TBC
Application Review Date: 18/06/2024
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or SJA volunteers wishing to apply, please apply below.
We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
South West Surrey Domestic Abuse Service is looking for an Outreach Worker to support adult survivors of domestic abuse across Waverley/Guildford Boroughs and to also take the lead in advocating for our LGBTQ+ service (Surrey Pride Awards 2024). You might be part of the LGBTQ+ population and/or have experience of LGBTQ+ needs or the impact of discrimination.
You may have experience of helping those who have been affected by abuse or other trauma. You will use your compassion and listening skills to provide emotional and practical support and help survivors feel safe and empowered. The role includes providing risk assessment, advice, advocacy, safeguarding and liaison with other professionals for example Police, Social Services and Local Authorities.
As part of our adult outreach team, you will support all victims and survivors of domestic abuse living in our area no matter what their age, race, faith, sexual orientation, gender identity, disability or class.
We have built strong links across Surrey, raising awareness of our LGBTQ+ service that supports members of the LGBTQ+ population across the county. This includes creating a better understanding of their needs and challenges when affected by domestic abuse. We want someone who can continue this networking and advocacy work. You will be a strong communicator, a confident networker and able to understand and professionally challenge the views of others.
You will be working 30 hours a week as part of our team of over 20 staff based on the edge of Guildford. You must have a driving licence and have access to a vehicle as some travel across the county, including in rural areas, will be required. A strong commitment to equal opportunities is essential. This position requires an enhanced DBS check.
About us
South West Surrey Domestic Abuse Service provides free, independent and confidential advice to anyone affected by domestic abuse living in the boroughs of Guildford and Waverley. Last year we supported almost 1,000 women and children in our area.
We are a member of the Surrey Domestic Abuse Partnership. We are a proud member of the Employer’s Domestic Abuse Covenant.
What we can offer you
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Benefits pot worth 5% of your salary in addition to your annual salary and pension
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25 days plus bank holidays paid annual leave (pro rata if part time)
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Modern, comfortable office with free parking
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Travel expenses (mileage, parking away from the office while on duty)
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Comprehensive training
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Workplace pension
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Investment in your personal development
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Wellbeing programme for all
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Individual wellbeing support by an independent professional
The client requests no contact from agencies or media sales.