Knowledge Development Manager Jobs

CIEH is seeking to encourage a culture of governance that promotes openness, transparency, integrity, values diversity, is compliant, accountable and responsive.

The Governance Advisor will:

• Advise CIEH's Board and Committees in line with the governance framework and statutory and regulatory requirements.
• Provide high quality, professional governance services as well as support successful AGMs and elections.
• Work across a full range of governance activities, leading on identifying and delivering opportunities to improve the effectiveness and efficiency of our governance.
• Provide support for fitness to practice cases and act as hearing co-ordinator to fitness to practice panels.

The contract will be for a period of 3 years, commencing January 2025. As such, the salary noted above does not apply, fees will be agreed as part of the Invitation To Tender (ITT) process. Further details of the ITT Governance Advisor role, including how to apply, can be found in Application resources section below.

1. Support in the delivery of agreed annual communications plans, as well as supporting the development of in-year comms with the internal staff team when required, ensuring content is in line with the SU brand and strategy.

2. Working alongside the Senior Brand and Communications Coordinator to consult with service delivery staff and elected officers to ensure our communications campaigns are strong and collaborative.

3. Support development of UNSU’s brand and presence across all of our physical sites, and our physical and digital assets, ensuring our brand becomes a trusted and valued partner to our members and the University.

4. Work with the Students’ Union Staff to develop our member's understanding of the Union, its elected officers and how our democratic functions work.

5. Develop a strong relationship within the Students’ Union with staff, officers and volunteers.

6. Produce video content and copy for our website, email comms and social media channels.

If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.

The Role

Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.

As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.

Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.

What We’re Looking For:

• Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.

• Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a  fundraising focus

• Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.

• Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.

• Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.

• Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.

• Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment. 

The Charity

At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.

Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention.  Our aim is to make a lasting improvement to the lives of vulnerable young people.

We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.

Why Join Us?

This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.

If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.

Care Leaver Mentor

Salary: £16,308 

Location: Manchester - Agile

0.5FTE role on an 18-month fixed term contract

Closing Date: 7th October 2024 

Support their communities. See the difference you can make in their city.

Our client is passionate about providing good quality homes, great services and real opportunities for customers and communities. They are more than just a landlord. They invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

They have an exciting position available for a Care Leaver Mentor Leader to join them!

You’ll work alongside the designated Stay Close Coordinator in supporting their care leavers. Ensuring that care leavers are connected with the Employment & Skills support, advice and guidance. You will establish a peer support network with care leavers enabling them to engage with a long lasting and impactful network of support which will champion them to build their strengths to achieve good outcomes and to have successful lives.

What they’re looking for:

• Extensive experience of working with young people and adults in a supportive and engaging role to help them on their journey

• Knowledge of person centred and task centred approaches to case work

• Experience in delivering group activities which engage young people and adults.

• Proven record of ability to effectively engage with customers who have barriers and help them to achieve meaningful outcomes

• Experience of managing a caseload whilst delivering a high-quality service

• Level 3 qualification in IAG and/or youth engagement equivalent desirable

Why take up the challenge with them? This really is a great place to work. They’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, they’re rightly proud of their work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in their great city.

If this sounds like you then apply today, they’d love to hear from you!

They own and manage over 12,000 homes in central, south and east Manchester. They have one purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. Their role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one their key priorities, it’s simply one of the many things they do to help their customers live happy and fulfilled lives. They put people at the heart of everything they do. They’re constantly evolving as a business to ensure they’re supporting their customers and communities. They focus on improving their communities by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, they are operating 'the Rooney Rule'. This means that they aim to interview at least one ethnically diverse candidate for all roles. They will also interview at least one female candidate for all their roles within their trades and facilities teams where they experience an under representation.

They strive for equality, diversity and inclusion in all that they do. They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

They are transitioning to a culture where agile working will be a feature of many of their roles. They also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and they can let you know if this can be considered for a particular role.

40 hours per week, shift work, including weekends and bank holidays

Salary:

• Days £25,490 per annum
• Waking Nights £27,352 per annum

Overtime and Bank Holidays paid time and a half Location: North Kensington, W10

About the Role

We are looking for experienced support workers who has worked in residential and or youth Services that is keen to continue developing their skills in an organisation that has strong values on how we work directly with young people. The support workers will assist young people to achieve their goals, dreams and inspiration. The home supports many young people, everyday will keep you active and no day is the same.

We work with a range of professionals to give our young people a strong start when they move into independence. The candidates must be creative in how they engage with young people aged 16-24 and must have a strong understanding of safeguarding.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.

Applicants should have

• At least one year’s experience of children’s homes, semi-independent settings or youth work.
• Experience of working with young people with complex needs (such as neurodiversity, sexual exploitation, criminal exploitation)
• Clear understanding of safeguarding Regulations and Procedures. Awareness of the key issues and areas of practice within a residential setting, including security and health and safety.
• An awareness of issues facing young people such as bullying, gangs, radicalisation, self-harm, sexual exploitation and how these impact on behaviour. Understanding of the impact of trauma.

What you should expect from us

• Competitive pay and reward structure offering salary progression based on performance.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Are you looking for an opportunity to step up as a Senior Philanthropy Executive? We are excited to be working with Prostate Cancer UK who are searching for an excellent candidate to take up this position. Prostate Cancer UK’s top priority is funding research to stop prostate cancer from killing men. This is your opportunity to join a wonderful team seeking to ensure that every man has the power to navigate prostate cancer.

This role will support the Head of Philanthropy and Head of Appeal with the development and implementation of Prostate Cancer UK’s new major appeal strategy, providing essential support to the Philanthropy Manager with relationship management of larger trusts. As part of the role, you will deliver five and six-figure gifts through securing new support and uplifting existing donors.
To be successful in the role of Senior Philanthropy Executive, you will need: 

• Proven experience in philanthropy fundraising, having worked across a few fundraising income streams such as corporate, major donors or trusts 
• An extensive portfolio of excellent relationship management with medium to large-sized trusts and major donors
• Strong experience in managing income and expenditure budgets

Salary: £34,000 - £37,000
Contract: Permanent, full-time (flexible working options)
Location: London – hybrid 
Deadline: 29^th September

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 

Who are we?

London Gypsies and Travellers (LGT) is an organisation which challenges social exclusion and discrimination, working for change in partnership with Gypsy, Roma, and Traveller people.

Our Bright Futures programme provides mentoring, employability, and wellbeing support for Gypsy, Roma and Traveller young people aged 15 – 25 years. We work directly with the young people through tailored mentoring and consistent support to build motivation, confidence, and resilience.

What are we looking for?

We are seeking Youth Mentors with a passion and willingness to empower young people to achieve their full potential.

As a Youth Mentor on our Bright Futures team, you will play a pivotal role in guiding and supporting young people through their personal and employment journeys. You will be a consistent positive presence in their lives, offering advice, encouragement, and a listening ear to enable young people to navigate challenges and transform their future.

Being a Bright Futures Youth Mentor involves:

· Building trust-based relationships with young mentees

· Providing 1:1 mentoring and support to our young mentees on navigating challenges and achieving aspirations

· Guiding young mentees in exploring their interests and accessing training and employment opportunities

· Monitoring, recording and reporting on mentee/s journey and progress

· Collaborating with the programme team for group workshops and community outreach

We are looking to expand our mentoring to GRT communities across London and are offering flexibility around weekly hours and a combination of onsite and offsite mentoring and outreach based on mentee and mentor availability and needs. Do apply and/orget in touch with us to discuss your availability and interest and finding a mutually suitable working arrangement.

What difference will a Bright Futures Youth Mentor make?

Young people from the Gypsy, Roma and Traveller communities often face significant barriers to education, employment, and social inclusion. Starting from a young age, many of them experience open discrimination and stereotyping leading to isolation from mainstream society, loss of opportunities in training and employment, and poorer mental and physical health outcomes among other things.

As a Youth Mentor, you can be the catalyst for change, opening doors to new possibilities and enabling a more inclusive and empowered future for these young people and their communities.

- Through your mentoring and support, you can facilitate:

- Individual Empowerment: Enabling young people to develop a self and purpose, overcome barriers, and realize their potential to engage with confidence in wider society

- Enhancing Employability: Equipping them with the skills, knowledge, and confidence to secure meaningful employment and a sense of purpose

- Promoting Wellbeing: Encouraging healthy lifestyle choices and emotional resilience

- Community Upliftment: Creating a ripple effect of positive change within the GRT community through the next generation

- Tackling Discrimination: Providing young people with the awareness, confidence and support to stand up to the constant and pervasive prejudice and bias present in their lives

Why become a Bright Futures Youth Mentor?

Along with the satisfaction of making a lasting difference in young people’s lives, our Youth Mentors also receive:

- Induction and training suited to the role of mentoring young Gypsy, Roma & Traveller people

- Regular meetings with, and support from, the mentoring programme team

- Opportunity to share experiences through interactions with other mentors and team, wider organisation, and community members

- Valuable experience in developing your support and mentoring skills with vulnerable young people

- Professional growth via outreach, training and development opportunities

- All reasonable expenses reimbursement (e.g. travel and refreshments during meetings)

Application

We are recruiting for Youth Mentors on a rolling basis to expand our capacity and meet growing need for mentors. Contact us to express an interest and/or for an informal no-obligation chat about the role.

We are keen to hear from people with different backgrounds and experiences, including the Gypsy, Roma, and Traveller (GRT) community, as long as you are open and committed to learning and working sensitively with marginalised young people. 

About Us

Founded in 2007, KHULA Education is an award-winning South African NGO working in partnership with rural schools and underserved communities in deep rural South Africa to ensure children and youth can access a quality education and economic opportunity.

Over the past 17 years, KHULA has transformed schools that were previously failing into schools that compete at the national level; supported hundreds of young people to access tertiary education opportunities; and helped hundreds more on the path to employment. Each year, we support over 6,500 children, youth and more than 300 teachers. 

About the Role

We are seeking to recruit a creative and ambitious Fundraising and Communications Officer.

As our reach and impact has increased significantly in recent years, so has our income, and this new role has been created in response to that demand.  This is an exciting opportunity for a fundraiser who wants to widen, or consolidate, their knowledge and experience of fundraising, in an international context, as well as gain communications experience.

We are a very small team so the role will cover a breadth of funding streams, with a particular focus on Trusts and Foundations, High Value Donors, and Events, both special and community.  It is therefore important that you have excellent writing and interpersonal skills, and solid experience of crafting successful funding applications.  You will also need excellent planning and organisational skills.

The role can, to some extent, be shaped by the skills and experience of the successful candidate, but it is likely to include the following responsibilities.

 Key Responsibilities

• Steward, retain and grow the support of our existing donor portfolio: KHULA has an existing portfolio of donors including trusts, foundations, corporates, major donors, individual and regular givers, the majority of whom are based in the UK or South Africa. Alongside the Director of Fundraising and Communications, the post holder will be responsible for managing these relationships, including bespoke reporting for trusts and major donors and taking responsibility for their own portfolio of donors.
• Donor prospecting and new business: researching and generating new donor leads as well as acting on opportunities provided by our Board and others, converting prospects into supporters of our programmes.
• ​​External communications: working alongside the Director of Fundraising and Communications, assisting in the creation of our quarterly e-newsletter and the Annual Report, managing our social media channels, in addition to other ad hoc external communications.
• Events: supporting our community and events fundraisers and assisting with the organisation of occasional special events, alongside Board members.
• Fundraising innovation: assisting in the development of creative campaigns to increase donations/recruit lapsed donors, developing products and offerings.
• Financial management and admin: maintaining our donor database and contributing to fundraising budgets and forecasts. 

Person Specification

Experience of working in a smaller charity and team is beneficial as this is a very hands-on role, covering a wide range of responsibilities.

We are particularly interested to hear from candidates who demonstrate most/all of the following attributes:

• A proven, demonstrable track record of submitting successful funding applications.
• Experience in successfully fundraising from one or more of trusts, foundations, high value donors and corporates.
• Experience of community and events fundraising, including promoting events and supporting participants.
• Excellent communication writing skills.
• Personal or professional experience of a range of social media channels.
• Good IT Skills (Microsoft Office, Mailchimp, CRM systems (we use Donorfy))
• Self-motivated and able to work autonomously with a largely virtual team 

Gunnersbury Park is a beautiful public space between Acton, Brentford, Chiswick and Ealing in West London. Purchased for the nation from the Rothschild family, it was opened to the public by Neville Chamberlain in 1926. A major £50m restoration project funded by the Heritage Lottery Fund was completed in 2018, the park and garden is Grade II listed.

The Charitable Trust’s aim is to make Gunnersbury an outstanding, sustainable green space, celebrating its unique heritage and providing a wide range of educational and cultural activities, events and facilities accessible to all members of the community. Also, to conserve, manage and develop Gunnersbury Estate as a sustainable, recreational, cultural, and educational resource for the benefit of, and in partnership with, all of its local communities.

We are delighted to be working with Gunnersbury Park Charitable Trust to recruit a new Group Administrator to join the team at this very exciting time in its development.

The role:

This key role in the Trust’s staff team will be reporting to the Head of Finance & Resources. The postholder will provide practical, administrative, project-management and communications support to the CEO and Senior Leadership Team. This person will additionally take the lead on the scheduling and minuting of governance meetings both for the Trust and its trading subsidiary, and will ensure efficient and smooth communications between the Trustees, SMT and the wider team.

The person:

The successful candidate will be a highly-organised individual with excellent prioritisation and time-management skills. They will have a excellent eye for detail and an ambition to improve processes and support the CEO and Chair of Trustees to enhance performance of employees and trustee boards through record-keeping and reporting, minute-taking, action-tracking, recording deadlines and monitoring contributions towards the Trust’s charitable purposes.

You will thrive in a mission-driven organisation, and understand the need to balance delivery of the Trust’s core charitable activities, with the CIC’s entrepreneurial spirit as it focusses on generating income to plough back into the historic estate at Gunnersbury and help keep the estate open to all, putting communities at the heart of everything they do.

This person will have significant experience of working in a similar role, ideally with knowledge of the charity sector. An interest in museums, heritage, education or parks and leisure would be an advantage as the Trust delivers a wide and varied range of facilities and activities for the communities of West London.

This role represents a great opportunity for personal development and will suit a confident self-starter, keen to grow and enhance their skills as the role grows organically in line with the organisational needs of Gunnersbury Estates.

Spirehouse Recruitment, a specialist Social Housing recruitment agency, has been instructed in the recruitment of a new Chief Executive for Sutton Coldfield Charitable Trust (SCCT).

The principal objectives of SCCT are to provide Almshouses and make grants to support individuals and organisations within the boundaries of Sutton Coldfield.

They are a truly community-focused charity, with the origin of SCCT traced back to when Bishop Vesey of Sutton Coldfield persuaded Henry VIII to grant a Charter in 1528. Throughout a long history, SCCT has improved the lives of generations of people in Sutton Coldfield, particularly those in the greatest need. It has sustained its original core priority to alleviate suffering while redefining and extending its benefits to reflect changing times and needs.

As the Chief Executive of SCCT, you will be responsible for providing leadership, strategic direction, and effective management to drive the mission, development, and impact of the organisation. You will work closely with the Board of Trustees, employees, and local community organisations to lead SCCT in fulfilling its objectives and making a meaningful difference in the Sutton Coldfield community.

The Board is seeking a part-time Chief Executive, working three days a week with an FTE salary of £85,000-£90,000 per annum.

There are three main functions of the role: overseeing operation of SCCT’s Almshouses and significant grant-making activities; supporting management of SCCT’s investments (principally a collection of properties, and an investment portfolio), and ambassadorial leadership of the charity in the community.

The role of the Chief Executive for SCCT will be varied, with the following functions covering a healthy but not all-encompassing overview of the post:

• Working with colleagues and Trustees to oversee polices, practices and procedures to ensure the efficient and effective management of the Almshouses
• Oversee the grant funding application policies and processes whilst establishing frameworks to assess grant effectiveness and their impact on beneficiaries
• Formulating, delivering and monitoring achievements against the SCCT strategic plan in alignment with its mission, vision and values
• Working with the Finance Director, Grants Manager and Property Manager to oversee day-to-day operations including project implementation, financial management, administrative functions and workload
• Collaborate with the Board of Trustees, attending all Board and sub-committee meetings, providing regular updates, strategic insights, and recommendations.  Providing support to the Board of Trustees in ensuring proper governance processes are operated throughout SCCT.
• Leading on the development and implementation of the EDI strategy
• Working with the Finance Director and Board to:
  • Develop and manage SCCT’s budget and five-year forecast
  • Report on financial performance to the Board and stakeholders
  • Liaise with auditors and external auditors
  • Manage investments, oversee major transactions and manage performance of investment partners and advisors
• Identify potential risks and challenges and ensure effective systems, processes and procedures are in place for mitigation.
• Operate SCCT in a manner which delivers long-term sustainability of this historic charity.

The Board is open to applicants from a range of careers and backgrounds, though have identified the below as essential for the new Chief Executive:

• Experience working at a senior level in a Charity, Social Housing, or non-profit organisation
• Knowledge of high-level project delivery
• Strong strategic thinking, decision-making, and problem-solving skills, including the foresight for future planning, the adaptability to change and the skill to build strong relationships
• An understanding of financial management, budgeting, and fiscal responsibility
• A passion for SCCT’s objectives and a commitment to making a positive impact on the community

The closing date for the role is Thursday 10th October.

To apply, please get in touch with Matt Baird for a confidential conversation

Are you an Individual Giving Officer looking for the next step in your career? We’re working with a leading health charity on their Senior Individual Giving Officer role which could be the perfect fit for you. The Senior Individual Giving Officer role will focus on supporting the organisation’s journey of growth and development. You will be responsible for supporting their individual giving programme, ensuring that income targets are met and activity is evaluated to drive improvement.
You will deliver campaigns across digital, mail and phone, evaluating performance and supporting the Individual Giving and Insight Manager with the testing and implementation of new fundraising activities.
To be successful as Senior Individual Giving Officer, you will need proven experience in:

• Managing direct marketing campaigns within a charity environment, including monitoring and meeting targets.
• Reporting on and evaluating campaigns to identify areas for growth and development.
• Working collaboratively with multiple internal and external stakeholders to deliver a project.

Salary: £31,000-£35,000
Contract: Full-time Permanent 
Location: Hybrid – minimum 1 day in Islington office 
Deadline: 1^st October
1^st interviews: Rolling

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 
 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Based onsite in Crisis Newcastle Skylight, City House, City Road, NE1 2AF 

Hours: 19 per week 

• Wed - 10am to 4:30pm

• Thurs - 9:30am to 4:30pm 

• Fri - 9:30am to 4:30pm 

About the role 

Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.  

This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.  

We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.  

As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.  

No two days are the same, and you will be greeting people, helping signpost to appropriate services, and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.  

About you 

As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.  

Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.  

You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.  

You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.  

You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.  

You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.  

You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 8 October 2024 at 23:55

Interview date and location: Either W/C 21 October or W/C 28 October 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives? 

We’re looking for a dedicated Psychotherapist/Counselling Psychologist to provide psychological support and therapy, including group and individual work, across a number of hostels in the Camden Adult Pathway, working as part of the Women’s Safe Space Project. The team works with women experiencing multiple disadvantage, trauma and homelessness who might otherwise struggle to access support. Support needs might include alcohol/substance use, VAWG, domestic abuse and sexual exploitation.

You’ll also be responsible for co-developing and delivering a program of psychodynamic and trauma-informed therapeutic support to women in the Adult Pathway that might otherwise be excluded from traditional therapeutic services. The approach will be flexible and clients centered. This will involve one to one therapy and may include psychoeducational groups and delivering training to staff teams. In Camden and St Mungo’s our staff teams have predominantly been trained in Psychologically Informed Environments but Safe Space also recognises Trauma Informed Care as a useful framework for this project.

In order to be effective in this role, you’ll need to establish and maintain close and effective working relationships with statutory and voluntary services. You will need to be registered and accredited with UKCP / BACP or HCPC / BPS following the completion of a psychotherapeutic/psychology training. We are looking for someone who has proven experience of using a range of psychological interventions with people living with current and historic complex trauma, experience of working psychotherapeutically with people with alcohol and/or substance dependencies and a good knowledge of VAWG. Excellent communication skills are essential, as you will be required to convey complex concepts in straightforward language and to form strong working relationships with the team and service users.

This is a fantastic opportunity for an experienced clinical practitioner to develop a new approach to working with women experiencing multiple disadvantage as well as developing their own therapeutic skills within a vibrant and innovative project.

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. 

Closing date: 10am on Tuesday 01 October 2024 

Interview and assessments on: w/c 14 October 2024 

BPAS are an independent healthcare charity which, for more than 55 years, has been advocating and caring for women and couples who decide to end a pregnancy. We are the leading specialist of abortion advice and treatment in the UK, supporting over 100,000 women a year in over 50 healthcare clinics nationwide.

Over the last 12 months we have gone through significant organisational change and are putting in place a new leadership structure, supported by a Senior Operational Team. This role is a key member of the Executive Leadership Team.

BPAS vision is for a society in which women are trusted to make their own reproductive choices with access to the information and services needed to exercise those choices. The Chief Clinical Officer is an integral part of the Leadership Team, sharing the collective responsibility, as a member of the C-Suite, for the key issues facing BPAS.

This role has responsibility for clinical services encompassing nursing, midwifery, medical and surgical services across BPAS. You will be a values driven leader who can inspire staff and trustees, as well as wider stakeholders, fostering a culture driven by our collective purpose.

To find out more, please click the apply button below which will direct you to our website where you can download a candidate briefing pack and details on how to apply.

All applications should be sent to the Recruitment Team and must quote reference CCO and include the below:

• A Curriculum Vitae (CV) with education and professional qualifications and full employment history. Please include daytime and evening telephone contact numbers and e-mail addresses.
• A supporting statement that should outline your motivation for applying, what you believe you can bring to the role, and how your skills and experience align with the role description and candidate profile.
• Responses to the applications questions within the candidate pack.