Jobs

The Research and Involvement Officer will ensure that unpaid carers are meaningfully involved in the design and delivery of research and will be instrumental in enabling unpaid carers to be directly heard by researchers and decision makers. This will include the involvement of young carers and unpaid carers of all ages in the development of programmes, policy, and providing mechanisms for unpaid carers to speak truth to power to influence for change.

The postholder will play a key role in bringing Welsh voices and perspectives to our UK-wide research and involvement functions and will work with colleagues across the UK to produce impactful evidence to influence changes beyond Wales’ borders.

Project Officer

We are recruiting for a permanent Capital Assets Project Officer, working part-time, flexible hours in a hybrid-working role.

Position: Capital Assets Project Officer

Location: Hove/hybrid

Salary: £28,800 per annum actual (£36,000 per annum FTE)

Hours: Part-time, 28 hours per week/flexible working

Contract: Permanent

Benefits: 0.8 pro-rata entitlement of 28 days of annual leave, plus bank holidays and 2 privilege days per year, flexi-time, free parking, the ride to work scheme, and the Diocesan Pension Scheme with 15.1% employer contribution.

Closing Date: Midnight Sunday 28th July 2024

Interview Date: Wednesday 7th August 2024 in Hove

About the Role

The Education Team work with more than 150 schools across Sussex to live out the Education vision in the Diocese of being “Deeply Christian, serving the common good”.

An exciting opportunity has arisen to work with the Voluntary Aided schools and academies to assist in the management of capital funded projects and the administration of the School Condition Allocation fund. You will work closely with schools to make sure that they’re meeting their legal obligations around the maintenance of school buildings.

We are looking for a part-time Project Officer to work closely with the Capital Assets Programme Manager to:

• Administer and monitor the School Condition Allocation funding programme for Voluntary Aided schools
• Manage project spend and commitments to make sure that projects and budgets are on delivered on-cost and that all financial administration is completed - from reconciling project expenditure, preparing invoices and chasing debt to ensuring invoices are correct and in line with contracts
• Provide support to develop capital projects to help make improvements to schools in conjunction with local authorities and schools

About You

The ideal candidate will have:

• Experience of managing, monitoring and implementing projects
• Strong administrative and financial skills and the ability to manage and reconcile large budgets
• Excellent organisational skills and the ability to work and communicate effectively with a broad range of stakeholders – contractors, schools and Local Authorities
• The ability to meet deadlines and keep projects on track
• A professional and collaborative approach to their work

About the Organisation

The vision of the Diocese is to help people within the Diocese to know, love and follow Jesus. Based in Hove and serving the people of the Diocese across more than 360 parishes and 155 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

This role is subject to an Enhanced DBS check.

Other roles you may have experience of could include Project Manager, Project Officer, Capital Assets, Finance Project Officer, Finance Project Manager, Junior Project Officer, Junior Project Manager, Senior Project Officer, Senior Project Manager, Project Administrator, Project Administration, Project Coordinator, Project Amin. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Our client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to their customers?

They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.

About the role and person:

Monday – Friday
Permanent

Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.

You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.

What skills/behaviours do you need to be a Complaints Resolution Partner?

- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who is our client?

They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email them.

Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.

REF-215 357

Would you love to go to work every day, knowing you’re making a real difference to people’s lives?

Do you want to support Cornwall’s adults, young people and children living with long-term neurological conditions and/or neuro diversities?

We are looking for an experienced income generation candidate with at least 3 years proven experience in income generation and associated activities including retail, fundraising and marketing. You will need to have demonstrable success in securing significant levels of income from a variety of sources, and experience of managing and developing an income generation strategy.

The Income Generation Lead will have strong leadership skills and proven management skills with the ability to motivate and inspire a team. Networking and relationship-building are essential to this role, therefore excellent communication and presentation skills are required.

Leading a small team, you will be responsible for delivering a sustainable income generation strategy to support the delivery of the charity’s strategic aims while still maintaining financial stability.

The ideal person for this role will be cause-driven, motivated and a team player. You must be able to travel to attend conferences, events and to engage with potential funders.

The successful candidate will be primarily office-based albeit hybrid working will be considered, provided the majority of hours are spent in office to build relationships and motivate the team.

Working hours are up to 35 hours per week, flexible, with a minimum of 28 hours per week.

Closing date: 26th July 2024. Interviews will be held on 6th August at the Charity’s offices in Hewas Water, Cornwall

MARLENS Volunteer & Community Development Officer

North Somerset Council are working in Partnership with MARLENS.

The successful candidate will be seconded to work with/for MARLENS.

About the role

This appointment is for fixed term of 12 months and has been enabled by funding from the National Lottery Heritage Fund (Heritage Fund).  

Reporting to the Business Development Manager, deliver volunteer, community, and audience development elements of the Heritage Fund project to build resilience for the future management of Clevedon Marine Lake.

This is a 0.5 FTE (18.5 hrs) role for 12 months.

Background

Clevedon Marine Lake is owned by North Somerset Council but leased to and run by MARLENS (Marine Lake Enthusiasts). MARLENS are a charity who rely on donations and the fees paid by lake users.

The Marine Lake was built in 1929. It later fell into disrepair and a major project was undertaken in 2015 to make it fit for purpose for use as a recreational facility. Since then the lake has proved a huge success – both in terms of the range of users who derive huge benefit (swimmers, sailors, model boat users, SUPs etc) and the role it plays as part of Clevedon’s historic seafront enjoyed by hundreds of thousands of local people and tourists each year.

MARLENS’ charitable purpose is to provide recreational facilities to benefit people’s wellbeing especially those more in need because of their age, a disability, financial hardship, or social circumstances. It aims to help the lives of young people and to secure, preserve, protect, develop and improve the features of historic or public interest in relation to Clevedon Marine Lake and its surrounding area.

The popularity of the lake has grown significantly post-COVID and we wish to develop our charity’s capacity and capability as the scale of the operation increases, and to respond to other community interest.

Key accountabilities of the role

· In consultation with key stakeholders draft an Audience Development Plan (that will be a key foundational document for the overall business plan). This must align with the charitable purpose of the organisation, which has a focus on young people and those in need due to a disability, financial hardship or social circumstances, while being accessible to other interest groups.

· As part of the Audience Development Plan, draft an Equality Impact Assessment, identifying barriers to access and any mitigating actions.

· Develop the charity’s policies, procedures and processes for working with volunteers in an accordance with the Business Development Plan. .

· Review the current volunteer structure and develop new volunteering opportunities, role profiles identifying key areas of responsibility to support the recruitment and engagement with new volunteers.

· Work closely with groups from the local community, building strong local partnerships to explore how they can be involved in the lake now and in the future.

· Develop, test and start to implement an exciting plan of activity and engagement that is relevant and accessible to a more diverse groups of people, including how people engage with the Lake as a heritage site as well as an amenity/recreational site.

· Develop and deliver a specific programme of activity to support young people’s mental health and wellbeing.

· Work with local interest groups to ensure the environmental impact of the use of the lake is aligned with the Environmental Policy of the charity.

· Work with local schools and other education settings to understand the potential for formal and informal learning. Pilot and develop resources.

· Train and coach Trustees and volunteers as appropriate to increase confidence to work with different audience groups and embed best practice, ensuring that community/volunteer work is resourced in the business plan.

 

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Home working will be required along with the ability to be based at North Somerset Council Office base in Clevedon and at Marine Lake. The successful candidate will be required to attend meetings outside of normal office hours as well as attend Marlens led events.

 

About you

The post holder must have:

· Experience of community and volunteer development in the heritage/relevant sectors.

· Experience of having written and implemented audience development/community engagement plans – especially if this has been part of a Lottery funded project.

· Excellent understanding of good practice in community engagement and involvement as well as broader partnership working.

· Experience of innovation in volunteering/community.

· Experience of people leadership and management (either paid staff or volunteer management).

· Hands on successful experience of working with volunteers, communities and diverse audiences to deliver community projects.

· Good knowledge of relevant legislative requirements relating to the role and emerging trends.

· Experience of gathering audience insight i.e. desk-based research and other means such as surveys and focus groups.

· Clear analytical skills and ability to write evidence-based action plans.

· Ability to work collaboratively and build strong relationships with a range of stakeholders.

· Good written and presentation skills.

· Ability to lead and coach others whilst also being highly collaborative.

· High level of organisational skills and bring energy to work on own initiative.

Anticipated interview date: 1st or 2nd August 2024.

 

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the role.

At North Somerset Council we want all our employees to feel valued and appreciated.  We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant.  We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. 

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

North Somerset Council – Open, Fairer, Greener.

 Please note: We are currently only accepting applications from candidates who have full permission to work in the UK.

National Lottery Heritage Fund 

Clevedon Marine lake – Fit for the Future is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to fund development work to ensure the long-term viability of the lake so that a wide variety of people can continue to visit and benefit from this special place.

It’s an exciting time to join the Brixton House executive team. We have recently set out our vision and three-year business strategy that focuses on navigating our path from creative start-up to enterprising growth. Over the past two years we learned more about our new Brixton communities, our programming ambitions and our commercial aspirations. As part of the dynamic senior leadership team, the COO will report directly to the CEO and work closely with the Board to spearhead performance across the organisation, enhance its financial and operational stability and to enable the organisation to realise its ambitions. Leading the Operations, Building Management, Risk, Governance, Data, HR and Cost Management areas this role is vital to the future of Brixton House.

For more details, please download the COO Recruitment Pack. 

Department: Leadership Team

Contract type: Permanent

Hours: 40

Salary: £60,000-£65,000

Benefits: The Company operates an auto-enrolment pension scheme. The company will contribute up to 4% if matched by the employee. 22 days holiday per year, rising by one day per year up to a maximum of 25, in addition to public and bank holidays and TOIL.

Hybrid working with approx. travel of 3 days a week across Glasgow; Edinburgh; North & South Lanarkshire

Are you passionate about working within communities to help reduce the impact gambling can have on individuals and families?

Do you want to make a difference by raising awareness of gambling-related harms with community groups?

Can you help build confidence in people and communities to talk openly about gambling and reach out for support from our services?

If so, the role of Outreach and Engagement Practitioner could be for you.

One of the key priorities of GamCare Scotland is to reach out to individuals, families, and communities to make it easier to talk about gambling and gambling related harms. This is done by working across the region to engage with underserved communities and ensure everyone can access information and support.

As Outreach and Engagement Practitioner you will be responsible for building effective working partnerships with professional services through the delivery of presentations, networking and creating new referral pathways for those needing support from GamCare services.

You will be integral in making GamCare services accessible as you work within a committed team to achieve this aim.

To meet the needs of the service the role may include some evenings and occasional weekends.

About you

You will be an excellent communicator (written and verbal) and have the ability to present and tailor content for a range of professional and public audiences on sensitive topics.

You will be experienced in community-based work and have the ability to work with a wide range of stakeholders, both internal and external, to champion our vision for gambling support across our region.

If you are committed to providing better support for local communities and you would love to be a part of an innovative and dynamic service, then we would love to hear from you!

About us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

· 33 days basic annual leave entitlement per annum including bank holidays which increases with service

· A generous pension scheme - we contribute 6% and you contribute 2%

· Discretionary company sick pay from day one of service

· Employee assistance programme – 24-hour support

 To apply, please click the apply button.

Closing date for applications: Sunday 28th July 2024.

Interviews will take place online via video conference – w/c 5th August 2024.

This post is subject to a PVG check.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Hours: 1 x 37 hours per week and 1 x 26 hours per week

Contract length: Full time fixed term contract until 30 June 2025, initially

Salary: £30,205 (pro-rata)

Closing date for applications: 29th July 2024 at 9 am

Interviews on: Monday 5th August at Beech House, Poole

Do you want to make a real impact? Do you thrive on creativity, innovation, and collaboration but also enjoy engaging and supporting some of the most vulnerable in the community?

We’re seeking passionate individuals who want to transform lives and empower communities through efficient and easy access to information about the services and support delivered by charities and community organisations.

We’re recruiting 2 new Pathway Coordinators to join our Wellbeing Collaborative Team, who will work with us over the next 12 months as we work closely with our health and local authority colleagues to develop new ways of working in the acute and reablement hospitals across Bournemouth Christchurch and Poole.

Role Purpose:

As the Pathway Coordinator – Hospital Discharge you will work closely with colleagues within the Wellbeing Collaborative and across the organisation, to develop and deliver our innovative offer in the acute hospitals and community reablement across Bournemouth, Christchurch and Poole, to co-create local solutions enabling the community to better access the support the voluntary and community sector (VCS) has to offer.

The role will see you: 

• Interact with patients on a face-to-face basis, actively listen and understand their needs ahead of leaving hospital.
• Provide connection to appropriate community support, ahead of discharge. Helping them to return home safely, avoid re-admittance and stay healthy and independent for longer.
• Following a referral from hospital teams, ahead of discharge.
• Develop relationships with professional teams including the Discharge Coordinators and Discharge Key Workers
• Engage in multi-disciplinary discussions in relation to community support available post discharge.
• Work with colleagues efficiently and effectively to distribute one-off wellbeing grants to enable discharge from hospital in a safe and timely manner.
• Identify and highlight gaps in provision at point of discharge from hospital, and work with community groups to identify how best they could support.
• Support the team in the trialling of integrated volunteering into community wellbeing pathways.
• Work as part of the team on a duty roster for a minimum 2 days a week signposting people and professionals to relevant local community service providers.
• Work with the team to monitor and evaluate the Wellbeing Collaborative to ensure our objectives are achieved and evidenced.
• Support the Pathway Coordinator Team Lead to implement a robust and effective communications strategy which not only champions and promotes the work CAN does but also its members.
• Champion the CAN membership and the support we can provide to communities and grassroots groups as well as to our statutory colleagues.
• Maintain a good level of understanding and information on related CAN services and work closely with other colleagues across the organisation to represent the wider organisation at community events.
• Embrace and embody CAN values in how the role is delivered with collaborative and generous working behaviours.
• Administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirement.

About you:

You’ll have a good understanding of the work of an umbrella infrastructure such as CAN and the benefits the voluntary and community sector (VCS) can and do bring the community.   You’ll understand how the local public sector works with the VCS including BCP Council, NHS Dorset, Public Health and have a desire to see them working more efficiently and effectively together.

As a people person with great interpersonal skills, you’ll be able to build and maintain excellent professional relationships with a wide range of people from a range of background to connect and develop solutions which meet people’s needs.

Experience within acute and/or community hospital, reablement services or community signposting would be an advantage, but full training will be given for the right candidate.

Benefits:

In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

For an informal discussion, please contact Emma Lee, Head of Engagement.

Parkinsons’ UK is constantly evolving and adapting to support those affected by Parkinson’s. We’re looking for an experienced project manager to manage the successful delivery of projects through planning, execution and closure. 

By bringing people together around a shared goal and building relationships with stakeholders at all levels, you’ll be a part of a team that implements real change for the good of a community. 

About the role 

Using your knowledge of a range of project management methodologies and tools, you’ll ensure successful delivery of Change Projects across Parkinson’s UK. This includes technical and cultural changes, as well as other strategically important changes, as driven by the Portfolio Board. This will be possible using your digital experience gained in project delivery. 

You’ll be an active member of the Delivery Services team, working collaboratively across practices, and supporting the Senior Project Manager in advocating for and nurturing good project management practice across the organisation. 

This role is offered on a fixed-term contract for 12 months. 

What you’ll do:

• Collaborate with teams across the organisation and lead the delivery of projects whilst adhering to Parkinson’s UK project management standards.

• Create, manage and monitor activity against project plans and scope.

• Report on progress and performance on projects, including budgets, using appropriate formats.

• Coordinate activity to ensure requirements are clearly identified and prioritised, working in collaboration with the Business Analysts.

What you’ll bring:

• Experience managing the successful delivery of projects through planning, execution and closure.

• Demonstrable understanding of different project management methodologies (e.g. waterfall, agile, scrum) and when to apply them. 

• Experience bringing people together around a shared goal and building strong relationships at all levels

• An understanding of the solutions development lifecycle and the non-for profit sector is beneficial. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role offers flexible and smart hybrid working with the opportunity to work to a pattern that enables you to best deliver.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews for this role will be held week commencing 29th July

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

A role reflecting the step change ambition in the delivery of The National Lottery Community Fund’s ‘It starts with community’ strategy to 2030. This is an exciting, demanding and varied role at a time of optimistic change.

As Chief Communications Officer you will provide strategic leadership of our Communications and Engagement functions.  Sat within our Funding Strategy, Communications and Impact Directorate (FSCI), you will be leading our Branding/Content/Digital and Strategic Communications teams in the delivery of The National Lottery Community Fund, UK wide, external engagement strategy. 

This role requires a proven communications leader with expertise in team building and problem solving across the full breadth of external communications and engagement in a complex and evolving environment, creating a culture which encourages innovation.

We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

Interview Date: Wednesday 4th/11th September

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown. 

Essential criteria
• Significant experience of leading an integrated specialist communications and engagement team
• Strong influential leader with experience leading a function through organisational change
• Proven track records of developing and delivering a significant innovative communications and stakeholder strategy
• Working with a range of stakeholders including government 
• An ability to develop and enhance excellent relationships internally and externally to ensure that our communication and engagement functions are improving and furthering the delivery of our core work 
• Experience professional leadership in a newly forming central function/service across an organisation to deliver their strategy
• Experience of ensuring that communication and engagement function directly supports the organisations operational delivery
• Understanding of the political and policy environment we operate in

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

I am excited to be working with an amazing support charity in search of a Personal Assistant to the CEO.  This is a part-time, London based hybrid role until 31 December 2024. As PA to the CEO you will assist the EA ensuring that the CEO is in the right place at the right time, focused on the highest value work for the charity.

Main duties:

Ensure that our CEO is in the right place at the right time and properly briefed and resourced to engage a range of stakeholders. You are the team lead for the organisation, management and proper functioning of the Executive Office. Day-to-day needs include:

Management of CEO's professional diary, handling diary conflicts and exercising sound judgement in prioritising appointments

Management of CEO's personal diary, ensuring life admin is properly resourced and time is allocated

Run calendar audits to review utilisation of CEO's time across key priorities.

Arrange domestic and international travel, including flights, accommodations, logistics, itineraries and travel preparation

Track CEO's budget and facilitate processing of work expenses

Triage enquiries including drafting correspondence and escalating up matters in timely manner 

Awareness of the CEO's priorities and ability to communicate, negotiate and prioritise workload with other team members

Provide in-person support to CEO as needed including accompanying the CEO to meetings, media appearances, conferences in the UK and abroad

Represent the CEO in external and internal meetings as needed; specifically relationship management with funders 

Acting as a Second - You will act as a second support lead for organisational processes, which are important for the proper functioning of our organisation. These processes include:

Board management cycle, which includes scheduling meetings, taking minutes, gathering information from staff for board papers

Grants management cycle, which includes preparing grant applications, scheduling meetings with funders, processing grants received, documenting grant reporting requirements and schedule, writing grant reports.

Contract management cycle, which includes scoping contracts, drafting contracts and overseeing the signing of contracts through DocuSign

Acting as the backup point of contact for IT service providers and contractors

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Location: Home based with UK-wide travel, as required/on occasion

Contract details: Fixed term contract for 12 months

Salary: £32,300 – £38,000 per annum

Hours: Full-time

Directorate:​ Continuous Improvement

Reporting to: Content Manager

About the role:

You will work in the NFCC’s Content and Guidance function that supports the continuous improvement for service delivery, to improve the safety of the public and fire and rescue service personnel across the UK. 

You will be responsible for ensuring that the maintenance of NFCC content and guidance is written consistently in the NFCC voice. Working with subject matter experts across a number of teams, you will help to develop written content to support the fire and rescue service sector, ensuring identification of actions, outcomes and opportunities.

You will help the teams you work with to understand and implement the processes to develop content and guidance. Advising on the appropriate actions needed to support the publication of NFCC products. 

Key responsibilities: 

• You will support a number of subject matter expert (SME) teams within our hub structure to review, maintain and write new content in a consistent voice .
• You will be responsible for final draft revised guidance from review and dynamic changes.
• You work closely with the Analysis and Insight Team to ensure changes and actions determined by the consultation process are considered and appropriately implemented.
• You assist with the maintenance of the NFCC content Style Guide 

A successful candidate will have: 

• Experience of working in a role involving writing, proofreading or copy editing.
• Ability to work proactively as part of a team and on individual responsibilities.
• Confidence to express your own view appropriately, and constructively challenge others.
• Ability to build relationships and rapport with stakeholders, both internal and external to the organisation.
• Experience of using digital and non-digital communication channels to ensure messages are targeted effectively.
• Comfortable and familiar with using a range of information technology applications together with good keyboard and language skills.
• Political awareness and the ability to deal with sensitive, commercial and confidential matters appropriately; understanding the need to maintain confidentiality including awareness of the Data Protection Act, the Freedom of Information Act and Government Security Classifications.
• Understand the importance of equality and diversity and the impact NFCC products and tools may have on a diverse range of end users 

If this sounds like the kind of opportunity that makes you excited; please have a look at the Job Description and apply via our website.

How to apply:

Please complete the NFCC application form on the NFCC website. 

*Please note that applications made via Charity Jobs or submitting CV’s will NOT be accepted for this position.*

Closing Date – 28th July 2024 with interviews in early August.

Selection will include an interview process held on Microsoft Teams and may include written tests and a presentation to senior officers. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Our client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to ensure they deliver the best complaints resolution service to their customers?

They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.

About the role and person:

Monday – Friday
Permanent

Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.

As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.

What skills/behaviours do you need to be a Complaints Resolution Team Leader?

- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who is our client?

They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email them.

Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.

REF-215 355

Job reference: 002341

Location: Witness Service Central - West Mercia, Shrewsbury Justice Centre

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role
As Team Leader (Court Services) you will be in a crucial role, responsible for the effective delivery of the Witness Service within your court/s.

You will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness.

Who we are looking for
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Are you an experienced manager of staff or volunteers looking for a new opportunity? We are looking for someone who is a great motivator and thrives on leading teams to deliver positive outcomes.  

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.  

If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. 

• Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations. 
• Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement through effective planning. 
• Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.