Jobs

MARLENS Business Development Manager

North Somerset Council are working in Partnership with MARLENS.

The successful candidate will be seconded to work with/for MARLENS.

Reporting to MARLENS Trustees, this role will take an overall lead to cordinate and deliver the National Lottery Heritage Fund project to build resilience for the future management of Clevedon Marine Lake.

This is a 0.5 FTE (18.5 hrs) role for 12 months.

Background

Clevedon Marine Lake is owned by North Somerset Council but leased to and run by MARLENS (Marine Lake Enthusiasts). MARLENS are a charity who rely on donations and the fees paid by lake users.

The Marine Lake was built in 1929. It later fell into disrepair and a major project was undertaken in 2015 to make it fit for purpose for use as a recreational facility. Since then the lake has proved a huge success –  both in terms of the range of users who derive huge benefit (swimmers, sailors, model boat users, SUPs etc) and the role it plays as part of Clevedon’s historic seafront enjoyed by hundreds of thousands of local people and tourists each year.

MARLENS’ charitable purpose is to provide recreational facilities to benefit people’s wellbeing especially those more in need because of their age, a disability, financial hardship or social circumstances. It aims to help the lives of young people in particular and to secure, preserve, protect, develop and improve the features of historic or public interest in relation to Clevedon Marine Lake and its surrounding area.

The popularity of the lake has grown significantly post-COVID and we wish to develop our charity’s capacity and capability as the scale of the operation increases, and to respond to other community interest. This will include:

• ​Increasing access for a range of users including young people and delevloping accessible features
• Safe systems of work
• Ensuring financial and environmental sustainability
• Maximising the use of technology and digital platforms in the role of communication and publicity

About the role

This appointment is for fixed term of 12 months and has been funded by the National Lottery Heritage Fund (Heritage Fund).

Reporting to MARLENS’ Trustees, this role will take an overall lead to coordinate and deliver the Heritage Fund project to build resilience for the future management of Clevedon Marine Lake.

· Lead the development of a Business Plan for the Marine Lake that is financially and environmentally sustainable. This includes reviewing current income streams and considering new opportunities.

· Develop a viable operating structure (explore paid staff as well as volunteers) to deliver the business plan, in alignment with the aims of the charity.

· Manage the Volunteer & Community Development Officer for the duration of the project, ensuring their work on audience development, volunteering, engagement and activity planning is integral to the business plan.

· Manage the work of the charity’s Administrator on this project.

· Procure and manage the contract for a fundraising strategy/implementation/testing phase.

· Procure and manage the contract for digital development (website). Ensure full integration of the development of this work with wider business planning.

· Develop, agree and lead the plan for overall stakeholder management and involvement in the project – including developing the approach to partnership working.

· Lead a review of business processes, policies and systems and implement recommendations as relevant (with the support of others). This includes policies relating to people and the environment.

· Lead development of an environmental policy.

· Procure the external expertise (may not be necessary depending on experience of Business Development Project Manager) to manage the process of a governance review.

· Manage the grant during the project period in compliance with relevant procurement processes and ensure Heritage Fund receive accurate and timely reports and that the agreed purposes of the grant are delivered.

· Be the day-to-day contact as required with Heritage Fund.

Key relationships

• MARLENS Trustees
• MARLENS Volunteers
• Volunteer & Community Officer and Administrator
• North Somerset Council
• Regular groups and other users of the lake
• Local communities

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Home working will be required along with the ability to be based at North Somerset Council Office base in Clevedon and at Marine Lake. The successful candidate will be required to attend meetings outside of normal office hours as well as attend MARLENS led events.

 About you

The post holder must have:

· Experience of business development and writing business plans for the heritage, cultural or leisure sector

· Experience of working on lottery-funded projects and familiarity/understanding of their priorities and what’s involved in delivering a lottery-funded project.

· Strong project management skills and can demonstrate successful application of these to support business development

· The ability to think strategically

· Good organisational skills and brings energy to work on own initiative

· Strong leadership skills and experience of line management

· Experience of procuring external services and managing contracted third-parties

Additional desirable skills:

· Experience of working in the Charitable sector – including working with Trustees

· Ability to build Strong working relationships and work in a collaborative way

· Experience of working with local communities and in partnership to develop proposals and representing local interests in projects

· Experience of business process mapping/system improvement

Anticipated interview date: 1st or 2nd August 2024.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the role.

At North Somerset Council we want all our employees to feel valued and appreciated.  We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant.  We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. 

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

North Somerset Council – Open, Fairer, Greener.

 Please note: We are currently only accepting applications from candidates who have full permission to work in the UK.

National Lottery Heritage Fund 

Clevedon Marine lake – Fit for the Future is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to fund development work to ensure the long-term viability of the lake so that a wide variety of people can continue to visit and benefit from this special place.

Grants & Programmes Manager

Battersea's Global Programmes Department advances our ambitious plans to play a global role in achieving a positive impact on thousands of dogs and cats. This Department comprises two teams: Academy, which supports the professional development of staff and volunteers in rescues and rehoming organisations and Grants & Programmes, which provides strategic funding and support to organisations and researchers within the animal welfare sector. 

We are seeking a Grants & Programmes Manager to manage the delivery of a portfolio of work within the Grants & Programmes team. This is an exciting time for Battersea as we expand our work to impact more dogs and cats, and over the coming five years it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad. 

This is a senior grant making role within the Grants and Programmes team in the Global Programmes Unit, requiring excellent experience of relationship management, building strategic grant programmes and good grant making practice. 

The successful post-holder should be comfortable making proposals, suggesting alternative approaches and solutions, supporting the contributions of others, and advancing the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues as an integral element of the role.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd July 2024 
Interview date(s): 30th – 31st July 2024 (1st round); 8th – 9th August 2024 (2nd round)

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The Role

Are you dedicated to making a difference in the lives of others and are passionate about supporting volunteers? 

Join GamCare as a Volunteer Coordinator, where you'll play a key role in recruiting, training, and supporting our Online Support Volunteers. In this dynamic role, you'll ensure that volunteers receive the guidance, support, and development opportunities they need, while also helping to deliver our new Online Peer Support Service.

This is an exciting time to join GamCare as part of the Remote Services Team, as we look to enhance the volunteer opportunities and experience at GamCare. If you thrive in a supportive, community focused environment, we want to hear from you!

Key Responsibilities

• Recruit, induct, and train volunteers to deliver support through various online channels, including the Forum, Chatrooms, and GamCare's Online Peer Support Service.
• Develop and follow processes to safeguard both service users and volunteers, complete assessment calls, and provide necessary interventions to ensure the safety and well-being of service users.
• Work collaboratively with internal and external groups to ensure services are co-produced, evidence-based, and meet the needs of service users.
• Facilitate regular check-ins, group supervisions, development days, and debriefs with volunteers to ensure their well-being and integration into the wider Online Services is achieved.
• Oversee weekly moderation of Chatroom and Forum spaces, ensure high standards of quality assurance, and address any systems issues promptly.
• Meet organisational KPIs and OKRs, support initiatives to recognise and retain volunteers, and contribute to the ongoing evaluation and development of service and volunteer opportunities.

About You

As the successful candidate, you will need strong collaboration and communication skills to build effective working relationships with service users, volunteers, and colleagues within the Remote Services Team and across the wider organisation. You will need demonstrable experience in volunteer support or management, including recruiting, training, inducting, and supporting volunteers. You will have experience and confidence in handling safeguarding concerns when engaging with service users. 

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

To apply, please click the apply button.

Closing date for applications: 23rd July 2024.

Interviews will take place online via video conference – 31st July.

This post is subject to a Standard DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Location: Devon, Cornwall, Bristol
Contract Type: Permanent/ Full time
Salary: £30,214 - £35,654 per annum
Hours: 37 hours per week

Do you have proven experience giving health and safety advice, preferably within a retail or healthcare setting, along with a NEBOSH certificate or equivalent?

Would you like to be part of a workplace that 98% of staff say they are proud to work for? If so, this could be the role for you.

About the role:

This is a rewarding and exciting Health and Safety opportunity to raise a smile every day working for a wonderful Charity in an amazing part of the Country. You will join them in a key support function delivering the Health and Safety arrangements across their diverse range of activities - hospice care, office support, retail operations and fundraising.

Reporting to the Head of Facilities (Retail, Compliance, Environmental) their H&S competent person you will:

- Provide expert advice, guidance and support to management and staff on all health and safety matters.
- Maintain high standards of H&S to comply with their obligations and best practice.
- Promote a culture of H&S awareness
- Help develop, implement, and monitor comprehensive health and safety policies and procedures.
- Assist with managing the H&S Plan, ensuring compliance with health and safety legislation and regulations.
- Investigate and report accidents, incidents, and near-misses, and recommend corrective actions.
- Conduct regular risk assessments and safety audits across all hospice and retail outlet locations.
- Maintain accurate records and documentation related to health and safety activities.
- Ensure staff and volunteers are appropriately trained across all locations.

About you:

A background in H&S, detailed knowledge of H&S legislation and a NEBOSH certificate. You will be a practical thinker, solution driven and have the ability to influence and communicate at all levels.

About the organization and why join them:

They are an established and highly successful charity providing hospice care for children with life limiting conditions and their families in the Southwest of England.

This is a home based, or dual based role with extensive travel throughout the South West including their three hospice sites and circa 40 retail outlets.

What They Offer:

Benefits of working there include:

- 33 days (plus bank holidays) holiday entitlement, which increases with service
- Enhanced sick pay scheme rising up to 6 months full and 6 months half pay
- Personal pension scheme with 7% employer contribution
- Family friendly policies, with enhanced maternity/adoption pay
- Occupational health, wellbeing and counselling services and employee assistance programme
- Group life insurance scheme
- Training and development opportunities
- Environmental and green agenda
- A supportive and inclusive environment
- A chance to make a real difference

Join their team...

They reserve the right to close this vacancy early If sufficient applications are received, therefore they recommend applying for the role as soon as possible.

The organization is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community.

This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful charity as an organization and local employer.

You may have experience in the following: Health and Safety Specialist, Safety Officer, Health and Safety Coordinator, Environmental Health and Safety Advisor, Risk Management Advisor, Safety Specialist, Workplace Safety Advisor, Safety Coordinator, and Health and Safety Officer.

REF-215348

CEO

UK Community Foundations

Fully remote-working, with regular travel across the UK, with ability to commute to London on a regular basis

£110,000 to £130,000 per annum

UK Community Foundations (UKCF) is the national membership organisation for all accredited community foundations across the United Kingdom. Our members bring together people and organisations wanting to make a positive difference to communities through place-based philanthropy.

For over 30 years the UKCF network has distributed millions of pounds towards smaller, locally based organisations. Our 47 UK-based community foundations provide vital support to every postcode in England, Wales, Scotland and Northern Ireland. Our network of community foundations managed over £811 million in community-focused endowments, being invested by communities for communities. This has risen by 14% since 2020, showing a drive for more sustainable support at a local level. In 2023 over £170 million in grants were distributed by community foundations. Our mission is to provide inspirational leadership and advocacy at the national level by delivering training, resources, and a national profile to enhance and sustain their support of local communities and we are now seeking a new CEO to lead this mission.

This is an exciting opportunity for an inspirational strategic leader, who can continue to increase the impact and influence of community foundations nationally and inspire the team and diverse network.

We are looking for:

• A values-driven leader, with clear experience of building and supporting a diverse, high performing team and culture that empowers staff teams and external stakeholders.
• Strategic leadership of an organisation that exists to add value to a diverse membership, network or similar structure.
• Evidence of delivering impactful, inclusive change with a result orientated and collaborative approach.
• A key external ambassador, able to influence at high levels across Parliament, the civil service, the private sector, civil society and the media.

For further information about this exciting opportunity, please review the dedicated microsite by clicking 'apply'.

UKCF is committed to diversifying the background of its workforce and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability. 

Closing date: Sunday 1st September (midnight)

Interviews with Prospectus: 9th-16th September

Interviews with UKCF: w/c 23rd September

Harris Hill are delighted to be working with a brilliant education charity who are looking for a Head of Corporate Partnerships who can step into the role for 14 months. This is a great opportunity for someone who wants to take on their first Head of Corporate role. They are looking for someone with a track record of winning, retaining, and developing high value partnerships.

Salary: £37,000 - £47,000 per annum
Hours: Full time (7.5 hours per day). They welcome requests for flexible working arrangements.
Holiday: 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
Location: Work from home, but be able to travel to the London office up to 2-4 times a month

What you will be doing:

• Working closely with the Fundraising and Communications Director to develop a corporate partnerships plan that focuses on the acquisition of corporate partnerships and excellent account management of existing partnerships, resulting in renewals and uplift in value.
• Leading, supporting and inspiring a team of two (Corporate Partnerships Manager and Fundraising Co-ordinator) to deliver the corporate partnerships strategy and individual giving strategy.
• Periodically refreshing their corporate offer with creative ideas, proposals and content to inspire decision makers.
• Winning new business for The Access Project at the 5 and 6 figure level with support from the Director of Fundraising and Communications and the CEO/Executive team and Board.

Experience:

• An impressive track-record in corporate fundraising. We will also consider exceptional candidates who have excelled in another field of fundraising, partnership management or sales or with a corporate background. 
• Ability to work strategically, bringing others along with you, as well as being a hands-on fundraiser as part of a small team.
• Demonstrable ability to lead a happy, passionate team, creating an environment in which people can do their best work.
•  

If you would like to receive a full job description for this role with details on how to apply, please contact Hannah Laking at Harris Hill:

Closing date for applications: 9am 19th July 2024

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This role will be working on a helpdesk for the project management unit. As a Project Assistant, you will provide essential administrative support to our dedicated Clusters and Units. Based in the Project Management Unit (PMU), you will play a crucial role in delivering the project support that the PMU provides to the institute.

We are seeking an individual with experience in administrative roles within a professional, service-driven environment. Proficiency in Microsoft Office Suite is essential.

Interviews are scheduled for Wednesday, 24 July 2024, and will be conducted in person at the Institute of Development Studies.

Although IDS is a sponsoring organisation unfortunately we would not be able to obtain a certificate of sponsor for this particular post as the role does not meet the requirements (skills & salary threshold) as outlined in the Skilled Worker guidelines.

Are you a digital marketer who has experience of generating income through digital channels in a previous role, looking for an opportunity to grow and develop? I have a very exciting role as Digital Fundraising and Marketing Lead with a community led, health and social care charity in North West London.

Working across a range of digital channels, working closely with strategic communications teams, you will engage both existing and new audiences, converting them into donors. Reporting to the Senior Digital Marketing Manager, you will support in executing digital fundraising and marketing strategies and play a key role in maintaining the integrity of the brand.

I would love to hear from candidates with charity sector experience (or a desire to move into the sector) who can write compelling content for various digital platforms, understanding how to tailor messaging to different audiences and channels.

Your experience:

- Strong understanding of digital marketing tools and platforms, including email marketing software, social media management tools, and website content management systems.

- Familiarity with digital marketing tactics, including email marketing, social media marketing, search engine optimization (SEO), content marketing, and online advertising (such as Google Ads or Facebook Ads). Knowledge of how to leverage these channels effectively to engage audiences and drive action is crucial

- Proficiency in analysing data and metrics to evaluate the performance of fundraising and marketing campaigns.

Salary £30,000- £40,000 (experience dependent). Free lunches in the office, and 2pm Friday finish 6 months of the year.

Hybrid- Office based in North West London, 2 days a week in the office, 3 days from home.

Full-time, permanent.

Applications will be reviewed on a rolling basis, so please get in touch today to see the full job description.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client, a leading London University are currently looking to recruit a permanent Programme Manager (Film/Media) on a full-time basis (37.5 hours per week). The post will be hybrid working with a minimum of 3 days per week on site and the remainder remote.

Key responsibilities for this post will include:

• Collaborating with various staff and industry professionals to design and oversee the academic curriculum development, delivery, and relevant resource management.
• Providing leadership and guidance to tutors and coordinators within the department, contributing to the commitment to improving student learning experiences.
• Responsibility for programme and course innovation and implementation, including reviewing and reporting.
• Working with relevant stakeholders to produce annual programme reports, assessing strengths, threats, and opportunities, with a view to move forward with improvements.
• Being a point of contact for students seeking guidance and support, promoting a positive learning environment.
• Working across departments to enhance student experience, including managing, and monitoring appropriate work placement opportunities.
• Monitoring and analysing various stakeholder feedback, identifying areas of improvement, and implementing changes to enhance overall quality of the service.
• Assessment management and moderation, including evaluating student progress and performance to ensure the effectiveness of the programmes.
• Ensuring that all aspects of the programmes are adhering to relevant educational regulations and requirements.
• Implementing and overseeing the plan for diversity, equality, and inclusion within the department.
• Supporting and attending academic, course and committee meetings as required by the Head of Education, including preparing agendas, papers, taking minutes and ensuring action points are followed.

To be considered for this post, you will have:

• Experience in a similar role, from within a Higher Education setting.
• A master’s degree in film/media studies or a relevant subject.
• Strong ability to think creatively and adaptably.
• Demonstratable experience in successful leadership and line management.
• Experience in curriculum development, pedagogical principles, and assessment methods.
• Strong knowledge MS Office or equivalent.
• Ability to review, evaluate and develop policies and procedures to promote innovation within the department.
• Experience of team management.
• Effective leadership and communication skills with the ability to collaborate with various stakeholders.
• Excellent organisational and project management skills.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Salary: £42,697.67 per annum pro rata

Location: Can be based anywhere in England for remote or hybrid working

Contract: 12 months fixed term (Maternity Cover)

Hours: 37.5 per week

Closing date:Monday 22nd July at 11:30pm

Interview dates: from week commencing Monday 29th July

Do you have proven experience of leading an employability, learning or involvement programme for people with lived experience, and an excellent understanding of barriers to employment faced by individuals with lived experience? Then join Shelter as a GROW Programme Manager and you could soon be playing a pivotal role in the heart of our Lived Experience Insight Team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Lived Experience Insight Team delivers a programme of local and national involvement activities to ensure the views of those affected by the housing emergency shape and influence all of Shelter’s work. People with lived experience are involved in a range of different ways, through forums and events in local communities, sharing their story as part of campaigns, and speaking out about the issues that affect them. This helps ensure that our services and campaigns are developed alongside local communities and so that lived experience informs everything we do.

This role will focus more specifically on our GROW (Getting real opportunities of work) Traineeship Programme – a programme designed to provide 12-18 months employment opportunities for people who have experienced multiple disadvantages and exclusion. The programme is focussed on breaking down barriers to employment by embedding lived experience within the workforce and supporting systems change. These placements provide a range of support, learning and development to really support our GROW Trainees within their working environments. All of our traineeships also include a ‘move on’ phase with the goal of supporting trainees to secure future employment. Our GROW Traineeship programme is key to Shelter’s strategic aims of putting people with lived experience of the housing emergency at the centre of everything we do.

About the role

This role will lead the delivery of Shelter’s national GROW Programme, and we’ll rely on you to oversee the programme and employability focussed activity, ensuring that the right structures and resources required to facilitate our traineeships are in place. You’ll also ensure that the programme is centred around lived-experience, as well as anti-racism and inclusion principles. What’s more, you’ll work closely with colleagues across Shelter, to build on learning from the programme and further expand our employability offer across Shelter.

You’ll support your team to not only meet their objectives and develop their skills but to deliver high quality well-being and development opportunities for our GROW Trainees. What’s more, you’ll be comfortable to provide expert advice on lived experience employability, creating resources, guidance and training and also supporting stakeholders to embed lived experience across their work. Empowering our GROW Trainees to use their experiences in order to influence the design and delivery of Shelter’s work will also be a part of your role, as will scoping opportunities for GROW Placements across the organisation providing opportunities to further embed lived experience. As part of the day-to-day role as a GROW Programme Manager, you’ll also ensure we follow our HR and health and safety policies, act on safeguarding concerns, take an anti-racist approach and lead on our GROW Recruitment processes – all an exciting part of this new role.

About you

With experience of managing and leading on an employability, learning and development, or lived experience programme, you’ll be passionate about ensuring people facing exclusion and disadvantages are supported and included in the work we do. To succeed, you’ll be a highly organised individual, managing projects, and implementing work plans. What’s more, you’ll be a confident leader with people management experience, and an ability to influence and build successful relationships with a range of stakeholders.

You will also have knowledge of employability best practice and the ability to apply this to our GROW Programme management and development to make sure we continue to support our GROW Trainees. As well as this, you’ll be competent in using a range of IT to support your work, and experiences of budget management would be desirable.

We encourage those with lived experience of homelessness or poor housing to apply for this role.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the ‘About You’ points in the job description of no more than 1 page in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Our client believes everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure they are improving the service they deliver to their customers?

They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.

About the role and person:

Monday – Friday
Permanent

As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.

What skills/behaviours do you need to be their Head of Customer Service Improvement?

- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.   

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who Is Our Client?

They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email us.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc

REF-215 354

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Legal Officer to advise and help improve the representation of LGBTQI+ people seeking asylum and help change the asylum and immigration system to one that treats everyone with compassion, dignity and respect.

We are looking for a qualified solicitor or barrister with valid practising certificate, or already accredited to Level 3 OISC, with two years’ experience in providing advice and representation in asylum including working in legal aid.

You will be responsible for the day-to-day delivery of the legal advice service. Under the guidance of our Legal Service Manager, you will also build capacity amongst legal representatives by designing and delivering training, giving second tier advice and developing and coordinating a network of practitioners working in this area. You will use the knowledge you gain in this role to help deliver Rainbow Migration’s policy work, such as inputting into policy papers and meeting with partner organisations when required.

We will also consider applications from people who do not want to do the policy elements of the job, but to instead focus on first and second tier advice. Please mention in your covering letter if you are applying for this option.

This is a unique opportunity to build on your experience as a lawyer to improve representation across the sector and create change in government policy and practice. You will be supported to develop as a specialist lawyer and in your policy skills.

Responsibilities will include:

· Deliver one-off advice to adult LGBTQI+ people seeking asylum and work with colleagues to refer them to quality legal aid and pro bono lawyers

· Provide casework assistance e.g. helping to prepare witness statements, making referrals to other specialist organisations and taking other urgent steps (whilst not representing service users or maintaining a caseload)

· Provide occasional advice (within competence) on other issues affecting asylum and partnership service users such as asylum support, legal aid, trafficking, family reunion or community care

· Deliver second tier advice to the legal representatives of LGBTQI+ people seeking asylum and other charities and professionals

· Work with the Legal Service Manager to design and deliver training to lawyers, NGOs and other professionals

· Write blogs and articles on asylum and immigration policy and legislation as they apply to LGBTQI+ people

· Contribute to policy and briefing papers

· Assist with preparing guidelines and briefings for legal services and pro bono lawyers

The Legal Officer will not be providing direct legal representation of service users. However, the role includes substantive advice and casework within the scope of legal support and referrals for our service users, as well as merits testing and second tier advice.

Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are: 

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services. 

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements. 

We welcome applications from candidates with lived experience of going through the UK asylum or immigration system or who have been subject to immigration control. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.

Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all spent and unspent criminal records and subsequently to undergo an enhanced DBS check. See our website for more information.

Contract Type: Permanent.

Hours: Full-time (35 hours per week). Working part-time or job-sharing will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £40,175, with potential annual step increases up to £44,868 (pro-rata for part-time employees), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April. 

Location: Remote or from Rainbow Migration’s offices in central London. Hybrid working will also be considered. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.

Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependents leave (up to four days, pro rata for part-time staff)

· Separate salary step and inflationary increases considered every year

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Work laptop and mobile phone

· Training and learning opportunities

· Employee telephone counselling service

· Clinical supervision for staff delivering services

How to apply

Closing date: Applications will be reviewed on a rolling basis, but the first consideration of received applications will take place on 25 July.

Interview date:  Interviews will be scheduled on an ongoing basis in response to applications received.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email in the JD.

Please send:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

to the email address in the JD.

3. Optional: please use this link to complete a monitoring form (link in the JD)

In your statement, please:

1. Give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)

3. State how many hours a week you wish to work and if you have a preferred pattern, or if you are applying as part of a job-share

4. If you do not want to do the policy elements of the job and instead focus on first and second tier advice, please mention this.

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify the dismissal from Rainbow Migration if appointed.

3. Accept that, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check.

We are proud to be a member of the Experts by Experience Employment Network (please see the JD for web address), which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources at the website in the JD which may help in preparing your job application.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (link in the JD). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store your data for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

Science Trustee

Please download Job Pack for full role description

Who we’re looking for

We are seeking a new Trustee who has a scientific background and knowledge of animal free research. You should be passionate about our vision, mission and values, and driven to support the Animal Free Research UK Board and team in achieving our charitable aims.
Previous experience of being a Trustee is not necessary as a full induction and ongoing support will be provided.

Equality, diversity and inclusion

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Animal Free Research UK. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. We will support you to make sure that you bring your whole self and can be at your best.

Board meetings and time commitment

The Board ordinarily meets four times per year in March, May, August and November. Two of these meetings are held remotely via video call on a Saturday, and two are held in person in London across weekends. In addition, Trustees are encouraged to join a Committee relevant to their area of expertise which meets at least once per quarter via video call. An appropriate time commitment will be required over the course of the year for preparative work between meetings. Trustees are also invited to attend occasional charity events and join recruitment panels on an ad hoc basis.

Following a probationary period where Trustee-elects attend at least 2 board meetings, appointed Trustees serve a three-year term, with the option to renew for a further three years. Trusteeship is an unremunerated position, though reasonable out-of-pocket expenses will be paid. If this opportunity to join a small but ambitious charity appeals to you, and you have enthusiasm and a commitment to our vision of a world where animal-free, human-specific technologies secure breakthroughs for patients then we’d like to hear from you.

REF-215 351

Coeliac UK currently has an exciting opportunity for a Food Policy Officer, to join our team in High Wycombe, with the possibility to regularly work from home by prior agreement with your line manager. You will join us on a full time, permanent basis. In return you will receive a competitive salary of £31,902 to £35,447 based on experience.

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

The Food Policy Officer role:

As our Food Policy Officer, you will support the charity’s activities in relation to food policy and information with a focus on maintaining Coeliac UK’s food standards and food information

Key responsibilities of the Food Policy Officer:

• Monitoring Coeliac UK’s gluten free catering accreditation scheme including reviewing audit reports, feedback and corrective actions. To ensure menus and documentation are in line with Coeliac UK guidance.
• Working alongside the commercial team to assist caterers in their preparation for Coeliac UK’s gluten free accreditation scheme
• Attending meetings with caterers and manufacturers working with Coeliac UK.
• Managing the creation of quarterly reports for the gluten-free catering accreditation scheme
• Working with the Head of Food Policy in the development and review of food policy to draft policy positions and to contribute to the necessary intelligence gathering, horizon scanning and consultations to represent the charity.
• Being able to critically analyse the evidence and ensure that information on food and the gluten free diet is up-to-date.
• Providing administration for Coeliac UK’s Food Standards Committee.
• Contributing to the evidence base relating to food policy, standards, legislation and technology.
• Contributing to food research in order to develop the evidence base in the area of
  food and the gluten free diet, to inform charity policy and meet the charity’s
  business and strategic aims.
• Contributing to articles for Coeliac UK publications and consumer/trade press, as
  required.
• Representing and promoting the work of the charity amongst stakeholders from the
  food sector.
• Representing the charity by speaking at food events.

Essential experience, skills and knowledge required for the Food Policy Officer role:

• A motivated individual with initiative and a structured approach to work
• Good organisational skills.
• Excellent communication and inter-personal skills.
• Able to work under pressure and meet deadlines.
• Educated to degree standard.
• Knowledge in the areas of quality assurance, food technology and nutrition
• Understanding of scientific evidence base and research.
• Numerate with necessary skills to produce, monitor and interpret audit information, quality assurance processes and guidance documents.
• Ability to critically review scientific literature.
• Good IT skills - MS Excel, MS Word, MS Outlook, MS Power Point.
• CMS and website content management experience

If you would like to be considered as our Food Policy Officer, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!