Jobs
Established in 1995, the Trust is the only charity devoted entirely to Sherwood – the world’s best loved forest. Independent of any political, commercial or Government body, the Trust works to protect, preserve and promote this unique heritage landscape. We have been, and continue to be, committed to various projects aimed at conserving the history and heritage of this historic woodland, nurturing biodiversity and fostering community and cultural engagement. From tree planting initiatives to wildlife conservation efforts and telling the story about the peoples of Sherwood Forest, our work is driven by a passion for safeguarding this national treasure for generations to come.
In our new Chief Executive, we are looking for an individual who will provide leadership and identify and secure new sources of income to enable the Trust to continue on a firm financial footing alongside managing our staff and engaging with key stakeholders.
Key Responsibilities
· Provides the strategic lead & champions the work of the SFT to external stakeholders.
· Manages the effective implementation of the business strategy and work programmes.
· Secures ongoing funding, including identification of new growth areas, work programme opportunities and diverse funding streams.
· Ensures effective and responsible control of finances in accordance with business strategy and SFT charitable objectives.
· Provides the Board of Trustees with appropriate and timely advice, regular progress reports and key performance metrics.
· Provides performance management and development support to staff, ensuring that they have clear objectives and the right skills to achieve them.
· Ensures compliance with charity law, statutory requirements and relevant guidance, via sound governance.
· Maintains personal expertise, remaining aware of new trends and focussing on continuous professional development.
Person Specification
Essential
- Experience of working in an organisation with environment, conservation or heritage at its core.
- Operated as a CEO or senior executive, with proven leadership and change management skills.
- Detailed understanding of P&L, budgeting, balance sheets, cash flow, income statements.
· Excellent verbal, written and digital communication skills, with the diplomacy required to effectively manage a wide range of stakeholders.
· A track record of initiating/developing new business and income streams.
· Ability to regularly attend the SFT office and other key locations within the Sherwood area.
Desirable
· Experience of working in charity/third sector organisation.
· Degree level education or equivalent.
· Familiarity with diverse business functions such as marketing, PR, finance.
· Experience of providing leadership of a dispersed team.
· Experience of working with and developing a positive, robust relationship with a Board of Trustees
· Experience of working with and managing volunteers.
· Knowledge of charity-related legislation and regulation, including its application and best practice.
The client requests no contact from agencies or media sales.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The role
We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a Fundraising Officer to join our knowledgeable and caring team.
The new Fundraising officer will join a small, friendly, but hardworking team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.
What you will need to succeed
You will have a strong knowledge of fundraising and income generation, and you will play a major part in significantly increasing income growth. Reporting into the Fundraising Manager, you will be a motivated and talented Fundraising Officer who will help us grow our unrestricted income and expand our pool of donors.
You will be required to lead your own portfolio of work, researching and identifying potential new funders, submitting applications and pitching for partnerships and support, as well as building strong relationships with donors.
You should have demonstrable experience of working in a Fundraising role, with the ability to cover the whole spectrum of fundraising duties, thinking strategically and working operationally.
Your base location is negotiable, but you will be expected to travel across England, Wales and Northern Ireland with overnight stays as required.
Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
£29,778 to £34,546 per annum (Scale 6 - SO1, Points 18 – 25) plus London weighting of £3,300 if applicable. New appointments will usually begin at the starting point of the scale.
· 11½% non-contributory pension.
· 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
· Flexible working arrangements including the opportunity for Homebased or Hybrid working (dependant on base location).
· Enhanced family friendly payments.
· Employee Assistance Programme.
· Employee benefits platform.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
The client requests no contact from agencies or media sales.
In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments.
Citizens UK is the UK’s biggest, most diverse, and most effective people-powered alliance.
We bring together everyday people and local organisations to build a better, fairer society. Together, we make change on the issues that matter, from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign.
We have 600 local community organisations in membership, 4,000+ active community leaders, 15,000 Living Wage employers, and have improved millions of lives through hundreds of successful local and national campaigns.
In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments. This role reports to the Director of Finance and Operations and sits in the HQ team alongside our communications and campaign functions. At Citizens UK, fundraising is a shared responsibility across teams and we have a growing income base from a range of sources. This role will provide expertise and coordination to maximise the fundraising success of colleagues in different teams, while also supporting and/or leading on some cross-organisation major opportunities. We are looking for someone with some experience and knowledge of fundraising, particularly with UK grants and foundations, and someone who’s keen to bring their expertise and skills together with others to achieve success.
The client requests no contact from agencies or media sales.
Partnership Development Executive.
Salary: c£32,333 per annum inclusive of Inner London Allowance of £3,333 per annum. If based outside of London, you will not be entitled to the Inner London Allowance.
Location: London. We are also open to flexible working, if you are interested in this role, please get in touch.
Contract/Hours: Fixed Term Contract -12 months - 35 hours per week.
Benefits:
- 29 days annual leave plus bank holidays.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
Vulnerable children in the UK need your help.
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.
Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the role
With a passion for new business and exceptional relationship-building skills, you will be joining our successful Corporate Partnerships Team. This exciting role will be focused on securing new national corporate partnerships with some of the UK's most exciting and high-profile brands.
The successful candidate will be developing and nurturing relationships with organisations that will result in long-term, high-value partnerships that raise both income and brand visibility for Action for Children.
How you'll help to create brighter futures
- Contribute to the Partnership Development Team pipeline by identifying potential partnerships, undertaking research and qualification of opportunities.
- Contribute to the Corporate Partnership Team target by conducting the full sales cycle concerning prospect approaches, from identification and initial approach to ask and close.
- Create top-quality proposals and pitches tailored to the opportunity.
- Develop excellent relationships with key internal and external stakeholders to ensure a collaborative approach and drive positive outcomes for Partnership Development.
- Support the Partnership Development Team's strategic focus by undertaking research projects.
- Manage the Corporate Team Inbox, responding to incoming partnerships requests or filtering to the most relevant team member in a timely manner.
- Support pipeline tracking by ensuring the database (Raisers Edge) is kept updated with prospect conversations and asks.
Let's talk about you as a Partnership Development Executive
- Entry level experience working within fundraising, marketing, sales, or a new business environment at a charity or in the commercial sector.
- Experience of researching, identifying, and communicating with prospects.
- Experience of working collaboratively within an organisation.
- Self-motivated, proactive, and creative attitude with a passion for new business.
- Demonstrable interpersonal skills and ability to engage with individuals at all levels of seniority in businesses to influence outcomes.
- Ability to build a rapport, motivate, and inspire commitment to the charity and the cause.
- Passionate about working in the charity sector and committed to the core values of Action for Children.
- Excellent written and verbal communication skills that can be tailored to the needs of individuals and groups.
- Computer literate including knowledge of MS Office packages, internet research and databases.
- Willingness to work flexibly and travel the UK when necessary.
Good to know.
Application Process
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
Find us on X, , or to get to know us better.
Closing Date: Friday 12th July 2024.
First Round Interviews will be week commencing Monday 15th July 2024.
Do you have experience in successfully managing complex projects, ideally in a not-for -profit environment? We are seeking an experienced Programme Manager to develop and shape programmes to successfully deliver against the Church of England’s ambitious target to become net-zero by 2030.
This role will be working across both Rochester and Canterbury Diocese and the successful applicant will need to have current working knowledge of environmental and climate issues.
This is a new role which is funded for two years.
Key Responsibilities
The post-holder(s) will:
- Oversee the ongoing development and delivery of the Net Zero Carbon (NZC) programmes for both dioceses.
- Maximise the alignment of the plans for each diocese as far as is practical to optimise the benefit of working together in partnership, and actively identify and develop opportunities for partnership working in delivery. Specifically, to develop a NZC action plan for Rochester including managing the adoption of the plan by the appropriate governance committees. (Note: Canterbury already has an approved NZC action plan.)
- Develop, maintain and deliver an implementation plan which highlights the strategic activities, has clear objectives and impact measures; including evaluation.
- Working with other diocesan colleagues, oversee the planning and development of decarbonisation projects to deliver the ambitions and targets in the NZC Action plans.
The Ideal Candidate
You will have a track record of delivering complex multi-stakeholder projects, ideally in a not-for-profit environment with and understanding of environmental and climate issue. An understanding of how these issues affect the Church of England would be beneficial.
Please see the Job Description for further details of the skills and experience needed for this role.
What we can offer:
- Flexible working, Hybrid working and TOIL
- Generous holiday entitlement
- Contributary pension scheme
- Access to an Employee Assistance programme
The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. This role will also require an enhance DBS check.
The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.
We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help us create a culture of inclusion and belonging.
Closing date: 21 July 2024
Interviews will be held: 8 August 2024
Prospectus is excited to be helping with the recruitment of a Legacies and In Memory Officer for Jerry Green Dog Rescue (JGDR).
JGDR believe all dogs deserve a good life and a safe, loving home. They provide a safe place for dogs without a home and strive hard to find new loving places for them to live. Whilst they have three operating centres in North and South Lincolnshire and Nottinghamshire, they also provide support and community specific initiatives across East Yorkshire.
Working with the Individual Giving and Legacies Manager, the post holder will deliver a strategy to grow income, providing excellent stewardship to legacy enquirers and pledgers. Relationship building with local solicitors, funeral directors and other key stakeholders will be key along with proactive legacy marketing campaigns, and the promotion of the Centers in memory gardens.
A confident and creative professional with experience in individual giving fundraising – ideally in memory giving or legacies - the successful applicant will be adept at building relationships and comfortable offering compassionate guidance to potential donors. Evidence of being a credible, clear communicator will be key and copywriting and creative design skills a huge bonus. This is a great role with plenty of opportunities for the post holder to make it their own and shine.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.
The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.
Are you someone with a passion for technical and vocational education that wants to bring their expertise and skills to bear in a role that catalyses careers education to support young people into, within and on from vocational pathways? If so read on.
Role Summary
The Regional Skills Manager role is newly created and will play a key role in identifying, articulating and delivering on CEC’s ambitions in technical and vocational education and training. This includes being at the vanguard in exploring the inclusion of Independent Training Providers within CECs membership and more broadly forging alignment between skills, vocational education and careers strategies and programmes. The role will play a pivotal role in ensuring national intent is translated through a place-based model.
The post will play a pivotal role in supporting clusters of Career Hubs to strengthen their engagement with providers of Technical and Vocational Training, including colleges, ITPS and employers. The role will also play a key role in supporting the operationalisation of national strategic priorities across the South.
Reporting to a Senior Manager, the post will be the primary point of regional contact for ITPs working with Clusters of Careers Hubs, within the designated area. The post will also play a key role in supporting the National Further Education and Skills Lead with the roll out of a central offer of support to all ITPs and supporting the Skills and Technical Education Senior Manager in implementing national policy and other work involving providers of technical education.
The role will also contribute towards the wider success of the Network and Employers team supporting colleagues and areas outside of the designated function as required.
Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.
To apply, please visit our website via the apply button, complete the application form and cover letter and upload a copy of your CV (removing all personal details).
Please describe in your cover letter:
- How you meet the experience, skills and competency criteria detailed in the job profile.
- Why would you like to work for Careers and Enterprise Company?
Closing date: Monday 15th July 2024 (midnight)
It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.
Jerry Green Dog Rescue (JGDR) believe all dogs deserve a good life and a safe, loving home. They provide a safe place for dogs without a home and strive hard to find new loving places for them to live. Whilst they have three operating centres in North and South Lincolnshire and Nottinghamshire, they also provide support and community specific initiatives across East Yorkshire. Prospectus is excited to be helping in their recruitment of an Individual Giving and Legacies Manager.
At the start of an exciting new chapter which views fundraising as pivotal in securing the future of JGDR the Individual Giving and Legacies Manager will oversee all individual giving activities, setting future strategy and direction for generating income from individual supporters. This role will manage the Individual Giving and Legacies Team and will report directly to the Head of Fundraising and Marketing.
To be successful as the Individual Giving and Legacies Manager, you will have direct experience in ideally more than one of the following is essential: charity lotteries, regular giving, fundraising appeals, legacy marketing, in memory giving or supporter journeys. This is a great opportunity to make this role your own and set the direction for generating income from individual supporters.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Triangle of Care UK Programme Lead
35 hours per week
Level 4: £42,000 - £45,000 per annum
Hybrid working
- Do you have a commitment to driving service improvement at scale for carers across a range of sectors and different providers?
- Do you enjoy developing and managing diverse stakeholder relationships with carers, practitioners and policy makers?
- Do you have a sound strategic understanding of the challenges that are faced by NHS and Local Authority services in achieving effective support for carers?
If so, Carers Trust would like to hear from you!
The Triangle of Care UK Programme Lead has responsibility for managing the implementation of the Triangle of Care. This dynamic quality improvement framework, pioneered by carers within secondary mental health settings and now recognised within wider national policy, is based on six principles which health and care providers can use to include and support unpaid carers, staff and those receiving care.
This role is the key point of communication for Triangle of Care members, leading on delivery of the Triangle of Care peer review and accreditation process and working closely with the Director of UK Network & Innovation and Executive Director of Programmes & Impact to grow and diversify the programme, in line with Carers Trust 2022-25 Strategy.
Our ideal candidate will have:
- Experience of working with others to develop and deliver a programme of stakeholder engagement nationally and locally
- An understanding of the carer landscape across statutory services, particularly in relation to secondary mental health services
- An understanding of Business and Product development in the context of a scheme or initiative that delivers a paid-for or ‘freemium' model
- Experience of developing and/or leading quality assurance and improvement projects
- Evidence of creating and cultivating new relationships and ways of working
- Effective communication skills (verbal and written) that can be flexed across a diverse range of audiences
The client requests no contact from agencies or media sales.
Prospectus is excited to be exclusively helping in their recruitment of a Head of Fundraising and Marketing for Jerry Green Dog Rescue (JGDR).
JGDR believe all dogs deserve a good life and a safe, loving home. They provide a safe place for dogs without a home, and strive hard to find new loving places for them to live. Whilst they have three operating centres in North and South Lincolnshire and Nottinghamshire, they also provide support and community specific initiatives across East Yorkshire.
At the start of an exciting new chapter which views fundraising as pivotal in securing the future of JGDR the Head of Fundraising and Marketing will oversee a busy department, leading the organisation to new levels of success. Development and implementation of a thoughtful fundraising and marketing strategy will be key to the areas of Individual Giving, Legacies, Community & Events and Marketing flourishing.
The successful applicant will be an inspiring, tenacious, and confident fundraising leader who is able to motivate a department to deliver excellent results. A strong track record in delivering against set income targets is essential along with experience and a flare for strategic delivery and thinking outside of the box. If you are looking for a challenge to get your teeth into then this could be just the role for you!
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
St Ann’s Hospice is growing! Currently in the process of building a brand new hospice in Heald Green, this new role will build on the strengths of our existing Major Gifts fundraising programme to provide a significant contribution to our new build target and secure income for the future too.
- Researching, developing and managing a pipeline of HNWI in the hospice delivery area,
- Confidentially asking for gifts of five and six figures to support the work of the hospice
- Developing and writing persuasive funding proposals, propositions, cases for support and progress reports for donors.
- Supporting the fundraising development board to ensure appropriate membership and enable them to engage their networks in support of St Ann’s Hospice
- Monitoring Major Gift income and expenditure budgets, to analyse and produce monthly and quarterly management information.
You'll be looking forward to:
- 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
- Buy an additional week annual leave (pro rate for part-time)
- Heath cash plan
- Contributory pension scheme up to 7% matched contribution
- Life cover
- Free parking
- Discounted lunches on site
- Flexibility to fit your work around your home life / hybrid working
If you're right for us you'll have:
- Degree level education or equivalent experience of research, proposal writing and business development.
- Experience of increasing income through building a portfolio of major donors including asking for and securing gifts over £50,000
- Proven experience of building strong relationships with a variety of key stakeholders for the generation of income
- Worked to a budget with a solid plan to achieve the target, including an assessment of risk and mitigating actions.
- The ability to work flexibly to meet the needs of donors
- Access to a car with full driving licence.
The client requests no contact from agencies or media sales.
Team Manager
Location - Manchester
Salary - £30,326
Hours - 40 hours per week
Job type - Full Time Permanent
At Nacro we see your future, whatever your past.
Are you looking for a role where you can make a difference to someone’s life? Are you a keen problem solver, and thrive on partnership working to ensure the best outcomes for our clients? Are you passionate about empowering people with a range of needs? If so, we would love to hear from you.
The role which will oversee Nacro's delivery of our New Women in Safe Housing (WISH)Scheme. The WISH programme provides temporary accommodation for women with a history of street sleeping and who may need accommodation because of fleeing or surviving domestic abuse.
WISH accommodation aims to keep residents safe and supported through an in-reach, wrap around & multi-agency support package. Women will be assisted to regain their independence, to re-join their communities and to develop the necessary skills to live in freedom from fear.
The successful candidate will work in partnership with Manchester Women’s aid to provide specialist support. You will lead a team of staff to provide excellent services and outcomes for women.
You will represent Nacro in this service area and work with the area manager to grow and develop the service.
Key Responsibilities.
- Lead, manage, develop, and motivate staff, including undertaking support and supervision and performance appraisals, to ensure their ability to perform roles and that they engage in their own personal development.
- Plan and direct the activities of the team to ensure the delivery of a high-quality support and housing management service, which meets the contractual and organisational objectives, targets, standards, and outcomes.
- Oversee accommodation offers and placements. Ensuring that people accepted meet the service criteria and are issued with the correct tenure.
- Ensure that initial and on-going assessments of service users take place and support plans are devised and implemented to achieve satisfactory outcomes.
- Ensure all activities and engagement with service users are recorded, risk assessed, and appropriate action taken including arrangements for personal safety in line with Nacro guidelines.
- Safeguard all women in the service. Complete/oversee the completion of DASH RISK assessments and escalate cases to public safety/ safeguarding arrangements such as MAPPA, MARAC, and MASH
Experience Required.
·Managing people, and intensive housing management and support services.
·Working with women with multiple and complex needs and women who have experienced domestic.
· Understanding of the current operating environment within the housing sector.
· Understanding of compliance and quality frameworks for housing related support and intensive housing management services.
·Knowledge and understanding of effective risk management and accommodation planning processes for people with a range of needs.
Travel is essential and the role forms part of the NW area on call out of hour’s service. The post holder will be required to work on an on-call rota covering one week in 7 of average.
The frequency may change in line with the need of the business*
The on call allowance is: £15.42 weekdays and £30.84 Weekends and Bank holidays
An Enhanced DBS will be required for this role.
Pleasefor a full list of Nacros amazing Benefits.
Age UK are recruiting for a Retail Support Administrator with exceptional customer service skills to join their busy Retail Help Desk team based in Warrington. In this role you will offer specific administrative and operational support to a Divisional Sales Team and provide first line support through the Customer Services Helpline. Thus, playing your part in supporting the Retail Division in generating much needed income to help Age UK in its mission to improve the lives of older people.
This unique opportunity to be part of a Divisional Team consisting of Area Managers and covering a wide geographical base from your operating desk in Warrington will not only support the Division, but also the national charities 265 shops alongside your fellow Retail Support Administrators.
No two days will be the same, whether it be receiving inbound calls and emails or customer enquiries. A vital element of the role will be processing all stock donation calls that the Help Desk receives, and then contacting the relevant field staff for a final action plan. Your support in all aspects of customer and shop enquiries will be crucial to the Divisional Sales Manager to ensure the Division's administrative operations are run efficiently and cost effectively.
This opportunity will require you to have strong IT skills, especially Excel and the ability to collate accurate information from a variety of sources to supply to the Retail Division.
This role is based at the Warrington office.
Must haves:
- Office based experience working within an administrative environment or supporting a retail estate.
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
- Empathic approach to customer service/signposting
- Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, MS Teams & Outlook.
- Ability to work on own initiative and as part of a team.
Great to haves:
- Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Supporter Care Lead
Would you like to join a team who make a difference to local lives? We are seeking a Supporter Care Lead to be a contact for all fundraising enquiries.
Position: Supporter Care Lead
Location: Hybrid working, Aylesford, Kent (minimum 3 days a week onsite)
Salary: £30,278 per annum
Contract: Full time, permanent, 37.5 hours per week
Closing Date: 10th July 2024
Interviews: 15th & 17th July
About the role:
As a Supporter Care Lead, you will be the primary contact for all fundraising supporter enquiries, ensuring every interaction is handled with empathy, care, and attention to detail. This role is vital in supporting the Income Generation Team with high-quality data management, compliance, and operational planning.
Key Responsibilities
- Supporter Engagement: Provide exemplary service in processing donations and handling enquiries via phone and email.
- Database Management: Maintain and enhance the CRM (Raiser’s Edge), ensuring accurate and compliant data handling.
- Team Leadership: Manage and support two Database Administrators, one focused on income and the other on clinical data.
- Operational Support: Collaborate with finance and data teams to support our growth ambitions and ensure compliance.
- Volunteer Coordination: Lead volunteer recruitment and management for the Income Generation Team.
About you:
You’ll love database management as much as you enjoy customer service in equal measure. Experience with a CRM like Raisers Edge is helpful. But your passion, and drive, to make a difference and achieve results is paramount.
You will need to have:
- Experience in customer or supporter care, with CRM database proficiency (Raiser’s Edge preferred).
- Strong communication, organizational, and analytical skills. Ability to manage data accurately and develop effective systems.
- A Flexible, positive, and proactive approach with a passion for making a difference.
Benefits:
- Competitive Remuneration: Contributory pension scheme, life assurance (2x salary), and employee assistance program.
- Annual Leave: Incremental increases from 27 to 33 days.
- Work-Life Balance: Flexible/hybrid working arrangements.
- Professional Development: Ongoing training, development, and a supportive work environment.
To Apply:
Apply today and join a passionate, fun, creative and dedicated team! To Apply please provide a CV and covering letter detailing how you feel you are suitable for the role.
The charity encourages applications from all backgrounds, including culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity, or employment status.
Other roles you may have experience of could include: Supporter Care Executive Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A charitable organisation is currently recruiting a Head of Finance on an interim basis for approximately 6 months.
As the Head of Finance you have overall responsibility for the consolidated financial reporting and will support the Business Director to set the financial strategy and ensuring the Trustees are appropriately informed of the financial position of the Charity.
You will be responsible for the preparation and consolidation of annual budgets, management accounts and statutory accounts for presentation to the Trust and its Audit and Finance Committees. You will also provide advice on VAT, tax, trading companies and submit the quarterly VAT returns.
The Finance team acts very much as a partnering function for the wider organisation and you will maintain strong working relationships with external stakeholders.
If you are a qualified Accountant looking to take a step up and manage a small team this could be a great opportunity got you.