Hybrid Jobs
Inspiring Girls International is a global organization dedicated to raising the aspirations of young girls by connecting them with female role models from various industries. Our mission is to inspire girls to aim high and pursue their dreams, regardless of gender stereotypes.
The Role:
We’re seeking a creative and enthusiastic Digital Communications and Campaigns Officer to help amplify our mission and purpose through digital content. The ideal candidate will have a strong background in digital marketing, excellent communication skills, and a passion for working with an organization focused on women and girls. You’ll take on a key role in our digital content creation, helping to plan and produce engaging content for social platforms and our website, and drive forward exciting global campaigns. This is a UK based role, with regular travel to London required for team catch-ups.
Key Responsibilities:
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Deliver a digital communications and campaigns strategy that supports the organization's goals.
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Create and manage content for the organization’s website, social media channels, and other digital platforms.
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Plan, coordinate, and implement digital campaigns, ensuring consistent messaging and branding.
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Monitor and analyze the performance of digital communications and campaigns, providing insights and recommendations for improvement.
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Manage social media accounts, including content creation, scheduling, and community engagement.
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Oversee the production of multimedia content, including videos, graphics and presentation materials as needed.
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Collaborate with international teams to ensure consistent messaging and branding across major campaigns and all digital channels.
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Conduct research on digital marketing trends, best practices, and competitor activities to inform campaign strategies.
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Maintain the organization's digital asset library and ensure all content is up-to-date and aligned with branding guidelines.
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Assist with the ideation and execution of partnership communications deliverables.
Experience and skills
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Creative thinker with a passion for storytelling and content creation.
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Proven experience in digital communications, social media management, and content creation.
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Strong understanding of social media platforms, including Facebook, Instagram, LinkedIn, and YouTube.
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Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) and video editing software.
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Excellent written and verbal communication skills, with excellent attention to detail
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Ability to problem solve and approach challenges in a creative way
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Strong organizational skills and the ability to manage multiple projects simultaneously.
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Ability to motivate and inspire internal and external stakeholders
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Passion for Inspiring Girls International’s mission and values.
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Self-motivated, and comfortable working as part of a small team.
Desirable
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Experience working in the nonprofit sector or with social impact organizations.
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Familiarity with online fundraising and donor engagement strategies.
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Knowledge of SquareSpace web design
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Experience in media relations.
Benefits:
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Opportunity to work with a global team committed to empowering young girls.
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Flexible remote working environment.
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Professional development opportunities.
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Meaningful work that makes a positive impact on society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Slavery is the fastest growing crime in the world. There are thought to be 40 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.
Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders.
Our Purpose: Joining forces to end modern slavery.
Our Mission: By bringing together specialists, we work to prevent slavery, to release and care for victims, to uncover and dismantle criminal networks and to spark systemic change.
Our Values: As an organisation we have a set of core values that underpin and inform all we do:
• We are collaborative
• We are courageous
• We are experts
• We are relentless
• We are pioneering
This role
We are recruiting for an experienced senior HR professional to take ownership of all UK HR functions within the organisation, building on the structures already in place to ensure we are a supportive and dynamic place to work.
Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and this role will be at the forefront of helping the organisation thrive as we seek to increase our impact.
The Head of HR is a standalone role but will work closely with the Global leadership team and form part of the UK Leadership team. They will be responsible for managing the day-to-day HR operations, overseeing recruitment, employee relations, employee experience, learning and development, reward, talent management, people analytics, EDI and wellbeing.
Your main responsibilities will include;
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Developing and delivering a forward-thinking People Strategy.
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Leading on all people-related activities throughout the full employee life cycle including recruitment and onboarding, performance management, leavers, and related policies and systems.
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Leading on the development, updating and day-to-day implementation of progressive HR policies and processes.
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Leading on all employee relations matters ensuring are handled fairly and consistently in line with legal requirements and Justice and Care’s policies and procedures.
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Implementing and overseeing all learning and development and training programmes within the organisation.
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Managing the HR System ensuring it holds accurate information on all staff
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Ensure we have in place robust and competitive pay and reward frameworks, supporting high performance and career progression.
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Work with the Director of Finance and the Finance team to ensure the accurate processing of payroll.
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Line manage the Executive Assistant/Team Administrator.
Please visit our website to view the full job description and for details of how to apply.
The client requests no contact from agencies or media sales.
Are you an experienced finance professional with a passion for non-profit work? War Child UK is seeking a dedicated Senior Finance Manager for a 12-month fixed term contract to oversee our month-end, budgeting, and forecasting processes. You will support our UK Finance team and consolidate management accounts and budgets at the group level. This role is perfect for someone with UK non-profit and ideally international experience, who can partner with budget holders to provide valuable insights and advice.
Key Responsibilities:
- Provide budget holders with timely, accurate financial information and support informed decision-making.
- Lead the monthly financial accounting and management accounts process.
- Oversee the quarterly reforecast process and consolidate submissions.
- Prepare tax and regulatory returns for HMRC and other entities.
- Manage treasury functions, including cash flow forecasting.
- Support month-end processes and improve income reconciliation.
- Enhance system administration and improvements.
- Offer technical accounting support across finance teams.
- Build strong relationships with stakeholders and provide relevant financial advice.
- Strengthen the financial capabilities of our managers and ensure compliance with financial policies.
- Assist the Director of Finance & IT with the annual statutory audit process.
- Liaise with finance teams across the War Child Alliance for aligned processes.
- Uphold our culture and values, fostering respectful relationships and contributing to a safeguarding-compliant environment.
More information about the responsibilities and expectations for the role can be found on our website. We look forward to receiving your application.
We recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
Join us and be part of a team dedicated to ensuring a safe future for every child affected by war.
We are driven by a single goal – ensuring a safe future for every child affected by war.
The client requests no contact from agencies or media sales.
At Claire House, our ambition is to be one of the best places to work in the North West. We have an incredible cause to support, we’ve been offering flexible working for many years and have an awesome team of colleagues who make coming to work fun. We work hard to create a happy workplace where people thrive and feel like they’re making a genuine difference to seriously and terminally ill children in our community. Consequently, staff turnover is low, enjoyment levels are high and there’s always plenty of cake.
About the role
This role will be instrumental in ensuring Claire House remains a legacy confident organisation. The postholder will lead on the planning of our Legacy (gifts in Wills) and In Memory strategy, ensuring supporter journeys, audience insight and effective targeting are at the heart of the programme while initiating impactful marketing campaigns across a variety of channels.
You’ll be a creative thinker and determined self-starter with the entrepreneurial spirit and experience to deliver a successful programme of legacy giving that will sustain our charity for future generations. We work hard to provide a learning culture and you should not be afraid to try new things, fail quickly and learn from mistakes. The postholder will have the ability to distil Claire House’s work down to compelling propositions to demonstrate the impact of supporters’ gifts and ensure a stable pipeline for future income.
The nuts and bolts of the job:
· To develop and ensure effective implementation of a legacy and in memory fundraising strategy.
· To build relationships with a range of external and internal stakeholders, creating legacy leads and converting to legators.
· A member of Fundraising Team Leaders, work collaboratively with colleagues to optimise legacy giving opportunities, utilising the full range of marketing platforms and events.
· To develop key messages and tools to enable all staff to integrate legacies into their everyday conversations with our supporters.
What you’ll need to bring to the role
· Proven experience and a successful track record at a senior level in legacy fundraising, including the creation, development and implementation of strategic fundraising plans.
· Excellent people management skills.
· Excellent relationship management, marketing and programme delivery skills.
· Ability to produce accurate budgets and regular forecasts and to communicate complex financial information.
· Experience of developing and promoting in memory and/or legacy fundraising products.
· Strong understanding of relationship fundraising, legacy and in memory giving, including the latest trends and opportunities
· Ability to create compelling legacy and in memory messaging and asks.
Closing date: Friday 12th July, midnight.
Interviews will take place on Wednesday 24th July.
Please read the job description and person specification available via the Claire House website for more details.
All applications must be submitted on a Claire House application form available via the Claire House website. Please email completed applications to the email address on the Claire House website.
We regret that only shortlisted candidates will be contacted.
We are actively seeking candidates from a diverse range of backgrounds.
At Claire House, we welcome applicants from all backgrounds and value everyone as an individual. We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Connecting these differences creates a productive environment in which everyone feels valued.
Claire House wants to meet the aims and commitments set out in its equality policy and we would appreciate your help and co-operation in completing the Equality and Diversity form here.
This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.
This role is subject to a Standard DBS check.
The client requests no contact from agencies or media sales.
Are you passionate about making a difference for people across North Hampshire who have a life-limiting illness, are facing the end of life, or experiencing bereavement? Could you inspire thousands of individuals a year to support the vital work of St. Michael's Hospice through compelling storytelling and innovative campaigns? If so, we would love to hear from you!
St. Michael's Hospice is seeking a dedicated and experienced fundraiser to lead our Individual Giving portfolio. The Individual Giving Lead will play a pivotal role in generating funding for St. Michael's Hospice through individual giving - inspiring new donors and maximising opportunities with existing ones.
About St. Michael’s Hospice
St. Michael’s Hospice is a registered charity providing palliative and end of life care services for the people of North Hampshire.
As a charity, we depend on the kindness and support of our local community to continue offering our services free of charge. It may come as a surprise, but only 16% of our funding comes from the government. End-of-life care is an essential service, not a luxury, yet it is not funded like other care services. To keep the Hospice’s services running, we need raise an additional £15,000 every day.
The role
As our Individual Giving Lead, you will ensure that everyone that makes a donation to St. Michael’s Hospice, feels valued and that their donation has truly made a difference.
You will maximise opportunities for individual supporters across the individual giving portfolio. Identifying areas for growth and achieve new income across all income streams and enjoy building and deepening engagement with existing supporters.
This role can be office based or hybrid (a mix of home and office working). We would like someone to work a minimum of three days, however hours can be worked across the week, to suit the candidate.
The fundraising office is in Millennium House, Priestley Road Basingstoke and has free parking. It is within a short walking distance from St. Michael’s Hospice and Basingstoke Hospital.
At St. Michaels, you'll be part of a warm and supportive team dedicated to providing compassionate care to those in need. You'll have the opportunity to make a real impact, shaping the future of our fundraising efforts and helping us continue to provide vital services to our community.
If you're ready to take your fundraising career to the next level and make a difference that truly matters, we'd love to hear from you! Apply now to join our team as our Individual Giving Lead and be part of something special.
Wehn applying, please tell us about:
- Why you would like to work for St. Michael’s Hospice
- How your skills and experience make you the perfect person for this role
The client requests no contact from agencies or media sales.
Just for Kids Law (JfKL) works with and for children and young people to hold those with power to account and fight for wider reform. They do this by providing legal representation and advice, strategic litigation, campaigning, and equipping others to work for children’s rights.
They’ve achieved some incredible reforms that make a big difference to the lives of children and young people, including changes to the law on criminal records, which resulted in thousands of young people not being held back from fulfilling their potential, and ensuring that 17-year-olds are always treated as children in police custody. Additionally, JfKL hosts The Children’s Rights Alliance for England (CRAE), which works with around 100 members to promote children’s rights and monitor government implementation of the UN Convention on the Rights of the Child.
"Just for Kids Law has recently refocussed to ensure we make an impact where it’s needed most: providing trauma-informed and anti-racist legal representation to children and young people in contact with the criminal justice system and using the evidence from this case work to fight for systematic change.
We are looking for an exceptional colleague to co-lead the organisation with us and further strengthen Just for Kids Law’s fundraising and communications capacity. If you would relish the opportunity of working in a fast-paced, rights-based organisation that doesn’t shy away from the difficult issues, we would love to hear from you."
Aika Stephenson and Louise King, Co-Leads of Just For Kids Law
Currently, c.80% of income is from trusts and foundations. Other sources including legal aid income and individual giving, and HNWIs have previously donated gifts of up to £250,000. JfKL’s work and outstanding impact spans diverse activities including criminal law, human rights monitoring, youth justice, anti-racism, and campaigning for systemic change, providing ample scope to further develop trust and foundation income and shape compelling cases for support for HNWI gifts.
As Director of Development and Co-Lead, you will:
- Develop and implement a fundraising strategy focused initially on maximising trust and foundation support and subsequently on building a HNWI fundraising programme
- Lead on creating a communication strategy
- Oversee the finance and operations team of two people
- Lead the long-term diversification of the funding portfolio
Ideal skills and experience:
- Ability to contribute to organisational strategy development
- Creating and delivering successful high-value fundraising programmes
- Securing five- and six-figure income from trusts and HNWIs
- Financial and budget management and devising budgeted cases for support
- Working with boards of trustees
- Thrive in a small team environment, collaborating effectively with peers and senior stakeholders
Expert recruitment for fundraisers and charities.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising Volunteers Coordinator is to drive and enhance fundraising efforts for Muslim Aid by planning, coordinating, and executing innovative fundraising events and campaigns across regional and national levels. This position involves deep engagement with the Muslim community and various stakeholders to maximise fundraising opportunities and achieve financial targets.
The post holder will ensure that all activities adhere to regulatory standards and organisational promises, effectively represent the organisational in public forums and live appeals, and manage productive relationships with external partners to optimise outcomes. Additionally, the post holder supports strategic campaign planning and evaluation, ensuring continuous improvement and compliance with legal frameworks. The incumbent is expected to be flexible, with readiness to travel and adapt to unsociable hours as needed to meet the demands of the role.
About the Role
- Collaborate with the Fundraising team to optimise income through various community and innovative events, meeting agreed financial targets.
- Possess a thorough understanding of the Muslim community and its key stakeholders.
- Plan and manage fundraising and promotional events across the region, adapting successful strategies for national implementation. This includes participation in events at schools, businesses, mosques, and with community groups and the general public.
- Coordinate volunteer involvement nationally, such as fundraising, administration and awareness raising.
- Cultivates a positive and supportive atmosphere by recognising volunteer efforts and assisting volunteers with their interests within the IGM department.
- Be available for national travel at short notice to engage with donors and participants at various community events.
About you :
To be successful in this role:
- Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit Management, or a related field.
- Experience in building a fundraising portfolio and securing income across a range of fundraising disciplines, especially from universities, mosques and volunteers.
- Able to inspire people and to develop long-term relationships, with the gravitas to gain the trust and respect of relevant internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Able to refine and implement plans to increase activity/campaign effectiveness.
- Excellent organisational and planning skills.
Why you should Apply:
By joining Muslim Aid as a Community Fundraising Volunteers Coordinator, you'll be at the heart of our fundraising efforts, driving positive change and supporting our mission. Apply now to be a part of this exciting and impactful journey!
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office. Some out of standard business hours work may be required, including weekends and evening work to facilitate events.
Salary: £36,400 per annum
Hours: 35 hours per week
Closing date: Tuesday 9 July 2024 at 10.00am
Interview date: Wednesday 17 July 2024
This is a fixed-term maternity cover for 12 months due to start early September 2024.
Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.
Who we are looking for
We are looking for an enthusiastic and highly organised individual to join our Special Events Team as Senior Special Events Fundraiser.
We have some exciting events coming up including a reception in October and a high-profile dinner at The Design Museum in November, so we need somebody to come in and hit the ground running. Please note that these events are in the evenings so the role will require some flexibility.
You will work closely with the Head of Special Events to deliver our events, taking responsibility for key elements of the management and delivery of each event and ensuring they meet budget targets. You will collaborate with internal teams on delivering events, including the bi-annual Patrons’ Club Reception and other events that arise over the year.
Relationship building (both externally and internally) is a key part of the role and an integral part of working for JDRF so you will have excellent interpersonal and stewardship skills.
As a highly creative and confident fundraiser, you will be given the scope to develop existing events as well as creating new and innovative events to increase fundraising as well as raising awareness of JDRF.
Experience required
You’ll have previous experience of:
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Managing successful Special Events from concept to post-event evaluation
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Developing event plans and materials
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Building relationships with high level supporters, senior volunteer committees and external suppliers
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Achieving budgets
About JDRF
JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
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Hybrid working arrangements
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Flexible working and will consider compressed hours
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Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
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Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
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Season ticket and cycle loan
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Pension scheme
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Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
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Personalised training to suit your career aspirations and professional development
JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
The client requests no contact from agencies or media sales.
An exciting opportunity to develop and expand your communications skills for the lead organisation on pensions, pay and reward in the higher education sector. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge in a unique environment with the opportunity to work and develop with talented people in a streamlined organisation.
The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies.
Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.
Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.
The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.
In addition to the generic communications support, this post specialises in pensions media and communications and will provide content for employers through both the UCEA and USS Employers websites.
You will be expected to operate effectively across a broad range of pensions communications and membership areas, with a blend of autonomy and teamwork. Your communications background will be at a major pension scheme, at an employer offering one or more such schemes, or in delivery of communications in other financial specialisms such as actuarial or insurance. Experience of membership organisations and/or some knowledge of the HE sector would be advantageous.
The postholder will have outstanding communication skills and the ability to prioritise and help deliver a complex and varied workload.
The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week.
This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.
Find out more
If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.
How to apply
Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.
The closing date for applications is Midday on Monday 8 July 2024.
Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.
All candidates must have proof of their right to work in the UK.
No agencies please.
Applications should include your current CV and a covering statement outlining and entitled ‘The relevance of my experience to the position of Communications Officer - Pensions'. Please ensure that you refer to the Information for Applicants pack when writing your application.
UCEA is the leading voice on employment and reward matters in the UK HE sector. We support our members to be employers of choice through collaboration
The client requests no contact from agencies or media sales.
Exciting opportunity to develop and expand your communications and digital skills in a unique environment. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge with the opportunity to work and develop with talented people in a streamlined organisation.
The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies.
Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.
Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.
The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.
In addition to the generic communications support, this post specialises in digital, social media and developing both the UCEA the USS Employers websites.
You will be expected to operate effectively across a broad range of digital communications and membership areas, with a blend of autonomy and teamwork. You are likely to have a background in digital/social media and communications with experience of membership organisations and/or some knowledge of the HE sector.
The postholder will have outstanding digital and communication skills and the ability to prioritise and help deliver a complex and varied workload.
The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week.
This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.
Find out more
If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.
How to apply
Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.
The closing date for applications is Midday on Monday 8 July 2024.
Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.
All candidates must have proof of their right to work in the UK.
No agencies please.
UCEA is the leading voice on employment and reward matters in the UK HE sector. We support our members to be employers of choice through collaboration
The client requests no contact from agencies or media sales.
The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.
You'll be working with the Quality and Performance Manager and providers to:
- Develop and implement an NGSN model of care.
- Monitor quality and performance standards as part of the commissioning process.
- Support the tracking of the evaluation and delivery of related project milestones.
- Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.
- Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services.
- Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate.
We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.
We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
Job Description
Generalist HR Support
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Support with all internal and external HR related queries, escalating when appropriate.
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Manage the day-to-day HR activity on the employee life cycle across the organisation, including contractual changes, family leave, absence management and learning & development, with the support of our HR Administrator.
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Work with Head of People & Compliance to create and deliver training to staff and line managers
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Support Head of People & Compliance in employee relations cases, including performance management and other formal processes
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Be the key contact for all HRIS queries from staff and ensure all employee data is complete and up to date.
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Support with the delivery of the People Strategy and employee engagement initiatives, including but not limited to annual salary review process, performance review processes and staff survey
Recruitment & Onboarding
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Coordinate both internal and external recruitment processes, from job postings to job offers, providing a positive candidate experience for all applicants.
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Manage and deliver the onboarding process for all new staff and volunteers, including pre-employment checks and coordinating the new staff induction and probation processes with our HR Administrator.
Compliance
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Support the gathering of employee and organisational data, recording and storing personal data consistently and confidentially.
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Support with the preparation of compliance-related guidance, policy documents and reports.
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Setting up users on our training platform, allocating training, answering related queries and confirming completion.
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Proactively identify and implement improvements to processes to ensure efficiency and engage teams in delivering these improvements.
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Work with the Head of People & Compliance, and Director of Operations to meet the organisation's compliance targets, aims and objectives.
Other Responsibilities / Tasks
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Contribute to organisation-wide events and initiatives, including but not limited to the planning of Staff Away Days and ad hoc staff events and activities.
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Uphold safeguarding and child protection policy and procedure throughout, including reporting safeguarding concerns and disclosures to the relevant DSL and uploading to MyConcern.
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Undertake any other reasonable duties as may be required.
Person Specification
Skills
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Excellent interpersonal skills, including verbal and written communication
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Excellent organisational skills and attention to detail
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Excellent IT skills, including MS Office Suite
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Ability to prioritise own workload and deal with competing demands
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Ability to build relationships and work successfully with people at all levels
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Ability to work independently and as part of a team
Experience / Knowledge
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Good basic knowledge of employee relations and employment legislation
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Good basic understanding of GDPR and other data protection legislation
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Experience of HR Information Systems
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Proven experience of providing outstanding administrative support within a busy and high performing HR and/or Compliance team.
Personal Attributes
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Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission
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Personal integrity, credibility, resilience and good judgement
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A ‘can do’ attitude
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Commitment to self-development and a commitment to keeping up to date with key trends/developments in the sector
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Driven to achieve great results
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Ability to work well under pressure
This is role is a six month fixed-term contract and will be contractually based from our London office.
The successful candidate must have the right to work in the UK.
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Our ideal candidate will have a passion for technology, a deep understanding of digital media, and a proven track record in managing digital projects from inception to completion. You will be inquisitive and analytical with great attention to detail and be at ease communicating with stakeholders at all levels.
About the role
Hybrid working (minimum two days a week office based for FTE)
As our Digital Producer, you will collaborate in cross-functional teams to ensure the successful execution of digital initiatives that align with our organisational goals. You will plan and deliver digital projects, manage the charity’s website, introduce improvements across our portfolio of digital platforms, and champion the user experience of our digital products and services.
You will also lead the technical management of our webinar programme, from planning to evaluation, and support the wider digital team and organisation with research and analysis.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
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28 days holiday plus statutory bank holidays (with the option to buy additional leave)
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8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
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A wide range of employer funded wellbeing experiences through Heka
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Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
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Group Life Cover (three times annual salary) with option for additional cover
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Weekly wellbeing half hour
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Season Ticket Loan (upon successful completion of probation)
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Employee Assistance Programme
To apply, please send a CV including a supporting statement (no more than one side of A4) outlining how your experience meets the criteria set out in the person specification in the Applicant Pack. Applications without supporting statements will be automatically rejected.
Closing date: 9.00am, Monday 8 July 2024.
The first round interviews will take place on 18-19 July, with second round interviews on 23-25 July. Please let us know during your application if the timings may pose difficulties for you
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.
Job description
Job Purpose
• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.
• To act as a first point of contact for Tower Hamlets residents and professionals.
• To ensure accurate and timely case records are maintained to support ongoing service improvement.
• To ensure all referrals to health or social care are appropriate.
Key Tasks
• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email
. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.
• To provide information and advice to residents on local services to support prevention and promote independence.
• To actively promote use of the digital portal and signpost to digital support services where appropriate.
• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
General
• To meet regularly with line manager for support, supervision, and appraisal.
• To attend team meetings required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
• The role reports to the Helpline Team Leader.
The client requests no contact from agencies or media sales.