Jobs

We are working in partnership with Chichester Counselling Services (CCS), a registered charity, who are a highly regarded training school and counselling service. Their aim is to provide affordable counselling and training services to the community of Chichester and the wider areas of West Sussex and East Hampshire. CCS’s psychodynamic training programme, accredited by the BACP, has a reputation for rigour and depth. The counselling offered is frequently recommended by local health professionals and is well-respected in the community: around two thirds of their clients approach CCS having been encouraged to do so by professional advisors or by their family, friends, or employers.

The Board of Trustees are seeking an Interim CEO to stabilise the organisation after recent disruption. The Interim CEO will appraise the current situation, and quickly define and deliver a program of short- and medium-term actions to get CCS into a position from which it can move forward. The Interim CEO will be accountable for all aspects of operational delivery, ensuring that targets are met while enabling the Board of Trustees to fulfil its strategic and governance responsibilities. Working with the Board to review the medium- and longer-term strategy for the organisation and developing and implementing a strategic plan, presents a longer-term opportunity.

Required experience and skills:

• A track record of delivery in turnaround situations.
• Experience ideally in health and social care, counselling, or wider mental health.
• Solid engagement skills with the ability to build confidence across a wide range of stakeholders quickly.
• Proven expertise in the development and implementation of business plans to capitalise on opportunities.
• Proven experience of effectively managing resources and budgets.
• Proven financial management skills, with previous P&L accountability.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 31 July 2024

Due to the urgent/interim nature of the role, Charisma will be reviewing and actioning next steps for candidates on a rolling basis. Candidates with an immediate start date - 1 months’ notice, are actively encouraged to apply.

Interviews with CCS: Agile / TBC

We’re a team of creatives that shape and disrupt policy narratives.

Policy shapes the world and our future. It matters. This might be why you started working in policy yourself. And it might be why you, like us, believe that getting policy unstuck is among the most important challenges of our time.

You can check out our website to find out more about us, what we do, and examples of past work. But as someone thinking about working with us, there are two things in particular you should know.

The first is that we care about what we do. Our clients matter to us, as does the quality of our work, and, most importantly, the impact our work has on the world. We want to shape policies that benefit people, and we’re ready to go the extra mile to achieve that. This means that we’re always in a brainstorm mode, we think beyond the scope, and we put the hard work in to bring our ideas to life.

The second is that we care who we work for – and with. We want to work with people and organisations who share our vision and have a similar drive and ambition. And yes, sometimes that means we reject work if we don’t think it fits. We want to build long-term relationships with our clients (most have been working with us for 3+ years) and we work together as part of one team with them. We want you to fit in that dynamic – and we’re looking for someone who can show that that’s how they work too.

The job

We’re looking for someone to wear two hats. 

The first hat you’ll wear is that of a client lead. You’ll have full responsibility for the clients and projects that you and your team are working on. One day you might be working on ocean policy campaigns, helping technical clients adapt their language to make it engaging and influential, and in doing so helping to push the ocean agenda forward. The next you could be working with a not-for-profit, leading the creation of their brand identity, marketing strategy and overseeing the launch of their new website. 

We’re on the hunt for a seasoned communications strategist and a creative campaigner. You’ll be someone who feels at home bringing your knowledge and experience to any communications challenge: from campaign strategy to brand strategy, from policy communications to digital marketing.

You should be a creative thinker, a problem solver, and someone who knows how to run projects profitably – and grow client relationships at the same time. You’ll be able to build relationships quickly, with clients and colleagues. You’ll spot mistakes, tactfully ask difficult questions, and tell us and our clients how to improve things.

The second hat you’ll wear is that of a new business lead. You’ll work with the CEO, Head of Strategy and other colleagues to identify, respond to, and win new business opportunities. We’re looking for someone who has directly relevant experience here – so you’ll have had experience in new business for an agency or consultancy, or have supported that function.

You’ll have experience responding to RFPs (and hopefully winning them – definitely tell us if you have a good hit rate), you’ll be excited by the idea of travelling abroad to give presentations to prospects and convert them to clients, and you’ll have ideas about how we can improve our marketing to generate more inbound leads. Where some see new business efforts as taxing and draining, you’ll be energised by it, and see new business as a game that is fun to play, and win.

Key skills and experience

The core things we are looking for are:

• Minimum 6 years experience, with at least three years in an equivalent agency setting
• Have communications expertise in creating stories, shaping narratives and social/policy campaigns and/or public affairs
• Experience and expertise in brand communications and/or strategy development
• Ability to produce creative and engaging communication materials: reports, websites, social media and print

We’re also looking for a mix of the below. We don’t expect you to have all of them, but you should be nodding to most of the things on the lists below.

Project management

• Excellent account and project management skills 
• Finding creative solutions to complex problems
• Ability to break down large strategy and campaign projects into phased deliverables, guiding clients through the process
• Strong timeline and budget management skills 
• Ability to identify areas of improvement/efficiencies, for yourself and your team, both in terms of process, training, and any other areas you identify

Team management

• Experience managing a team, growing their skills and ability (this role will have line management responsibilities)
• Onboarding new team members 
• On an ongoing basis, identify future recruits for the company/build a wide network around the industry

Thought leadership

• Write thought leadership articles for the CFC website, at least once per quarter, ideally one a month promoting our thinking and best practices
• Participate in CFC training and knowledge sharing (webinars etc.) 
• Attend events and conferences on behalf of the company

New business & sales

• Identify and respond to appropriate RFPs; lead pitch approaches
• Identify opportunities for future work with existing clients, write proposals to win that work
• Identify and pursue new leads
• Identify and shape new product offerings to take to market

If you're still interested, you can find out more about the application process on our website (Google "cast from clay lead consultant"). We look forward to chatting.

Are you a strategic leader with a passion for driving lasting, positive change in communities across the West of England?

Do you have the vision and experience to lead a passionate team, and help connect local people who want to give money, to local causes they care about?

In light of the recent departure of their CEO, Suzanne Rolt, Quartet Community Foundation are looking for a Chief Executive who can build on successes and deliver the organisation’s collective ambition - making the West of England a better place for all.

Quartet is the local community foundation for the West of England. They are proud to have awarded almost 900 grants to voluntary and community sector organisations, to a value of £4.7m in the last 12 months. While the West of England is, in many respects, a prosperous and beautiful place to live, many parts of the region continue to suffer from acute deprivation. Quartet is helping drive deep-rooted change, transforming the West of England into a more equitable place for all.

Through working with a broad range of individuals, families and businesses who feel passionately about philanthropic giving, the Charity has grown their endowment fund over many years. As a result of extensive knowledge and research, they are recognised as an authoritative source of information and advice on local social needs across the West of England. Together with managing flow-through funds on behalf of public sector funding, Quartet aims to find creative solutions, convene local partnerships, and deliver funds to the thousands of extraordinary voluntary and community organisations who improve local lives and communities.

If you are an enthusiastic, dynamic, and experienced CEO who can lead this organisation into their next phase of development, this role could be for you.

Quartet Community Foundation has appointed Moon Executive Search as our retained Search Partner for this campaign and as such we are unable to accept direct applications. All CVs received will be passed to Moon Executive Search for consideration.

To apply please quote job reference ‘JO2451’:

NB: The closing date for applications is 12noon, Friday 30th August 2024.

Moon Executive Search is an equal opportunities employer and on behalf of Quartet Community Foundation welcomes applications from all areas of society. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, contact us and apply as early as possible.

About us and what we do

Be the Business was established as an independent charity in 2017 by a group of prominent business figures led by our chair Sir Charlie Mayfield, in response to the UK’s poor productivity performance. For more than fifteen years, the UK’s productivity growth has been negligible, and we have fallen behind many of our international peers. At Be the Business we’re working on what needs to be done to reverse this.

Having received seed funding from the government we are now fully financially independent. Our strategy has a clear focus on delivering three key areas that we know will increase our impact:

• Build on our proven ability to innovate by testing and learning what engages business leaders and makes a real difference to their business’s productivity.
• Further our influence by developing the impact of our knowledge and insight, and making it valuable for partner organisations.
• Apply our expertise by delivering market-tested services proven to boost business productivity, and enhance the professional development of executives.

About the role

This role is important in amplifying the work we do and furthering our influence with corporate enterprises, small businesses and the government. You will shape our messaging and communications with stakeholders, especially through the production of our thought leadership and publications, as well as helping drive engagement with stakeholders through different channels including media and socials. You will work closely with the Head of the Knowledge Centre to provide the expertise needed to make this team a success.

Key responsibilities of the role

Thought Leadership Reports

Content Development

• Work across the organisation with other teams to create impactful content.
• Provide writing and editing support for thought leadership reports, ensuring high-quality content with a clear narrative, compelling headlines, and a consistent tone of voice.
• Provide detailed feedback when collaborating with freelancers.
• Create forewords for our CEO, ensuring alignment with the report’s themes.

 Design Collaboration

• Work closely with our design agency on the report's design, ensuring it aligns with our brand guidelines.
• Conduct a final edit of reports to ensure overall quality assurance.

Project Budgeting

• Monitor and manage the budget related to report production and promotion.

Promotion and Distribution

• Have ownership of the promotion and distribution of content and its tracking, so that we can learn what works and continuously improve.
• Develop and provide copy for social media posts, ensuring effective promotion of reports.
• Build and manage report landing pages on the website, incorporating UTM parameters.
• Create press release landing pages on the website and manage related media plans.
• Assist in devising and executing media plans for report launches.

Media relations

• Developing media relations strategy that includes National, Regional and Trade publications.
• Draft and pitch press releases about Be the Business’ work.
• Lead on reporting for media output, producing slides for review at team and management meetings.

Publications

• Lead the calendar of report publications for Be the Business, in coordination with the other parts of the organisation.
• Set and maintain tone of voice across any external publications.

CEO profile

• Lead on drafting speeches, op-eds, and commentary for the CEO including management of social media output.
• Produce and manage LinkedIn content and engagement.
• Develop and agree a strategy for raising CEO profile.

Stakeholder engagement

• Assist in organising and supporting events such as policy briefings, roundtables, and stakeholder meetings.
• Drafting communications to stakeholders including government and leading businesses.
• Contribute to the implementation of stakeholder engagement plans to support advocacy initiatives.
• Support the creation of content for the website.

*Please note this is not an exhaustive list of responsibilities and may be revised from time to time as per business needs.

Skills and Qualifications:

• 5+ years of experience in communications or adjacent functions.
• Ability to work closely with the CEO and leadership team
• Excellent writing and communication skills
• Experience of using social media to build brand awareness
• Research skills and the ability to assess information critically and distill key messages
• Project management experience including the publication of reports
• Able to manage your time effectively
• Ability to work as part of a small, collaborative team

Application process

Interested candidates should submit a cover letter, a CV and a few samples of their writing.

An international children’s charity is seeking a permanent Financial Controller to join them at a time of change and transformation. Responsible for the day-to-day management of financial operations including financial and management reporting as well as support in preparing monthly board reporting packs, this is integral role for the charity as they embark on a new five-year strategy.

Duties will include the following:

• Managing the annual statutory reporting for the charity, including liaising with auditors to adhere to current reporting standards
• Preparation of monthly Board reporting packs
• Maintaining balance sheet and oversee monthly reconciliations
• Supporting and developing projects to update systems for accurate financial and non-financial transactions
• Supervising restricted funds reporting to ensure projects and programmes are accurately reported
• Overseeing monthly payroll and ad hoc treasury management
• Developing business processes and accounting policies to enhance internal controls

 

What’s on offer?

•  Salary of £60,000 – £65,000 per annum DOE
• Hybrid working arrangements with 3 days per week in the office and the remainder up to you
• Flexible working times available (Late-start with late finish and vice versa) when needed

You will be a qualified accountant (CCAB or equivalent) with a passion for humanitarian work particularly in relation to children and young people.
You will have strong experience of financial controls and reporting.

Are you a climate-conscious speechwriter skilled in impactful storytelling? Join us to craft compelling narratives in a dynamic, high profile environment for our CEO & Leadership!

Location: London, United Kingdom

Job Purpose and Background in summary

As CEO Speechwriter and Profile Lead, you will be our CEO’s trusted speechwriter, media advisor and social media manager. You will help shape CEO commentary on critical topics,prepare briefings, presentations and speeches for events and media appearances, and engage CDP’s social media network with sharp and strategic commentary as we engage the world’s largest businesses, financial institutions and cities to disclose environmental data and take climate positive decisions.

As CDP grows its brand visibility and rolls out key developments to our disclosure platform,you will develop and implement successful CEO profiling strategies to ensure that our CEO is a consistent and compelling voice in the world’s most widely read publications, at key industry and public sector events, and to CDP’s stakeholder audience of corporates, financial institutions, local governments, market partners and policymakers.

Reporting directly to CDP’s CEO, you will work in tandem with CDP’s Marketing &
Communications team, particularly with our Storytelling & Data Insights and Media Relations & Spokesperson Engagement leads. As a member of the CEO Office, you will liaise daily with our CEO and Chief of Staff.

The successful candidate will have a clear track record working directly with Executive teams and preparing presentation materials for high-profile events and media appearances. You are confident in preparing flawless public facing presentations and briefing topics on a range of topics, and will thrive working under tight timelines in a fast-paced environment. You will be a natural wordsmith, comfortable turning complex topics into compelling storylines and soundbites, iterating as you liaise with our CEO to develop an established point of view in collaboration with our Marketing & Communications team. Keen knowledge of sustainability, finance & policy topics, an ability to learn fast, and a meticulous approach are essential for success in this role, as will strategic organizational awareness and a confidence in working independently.

This is a unique opportunity to make your mark in a rapidly developing organization during a critical period for global climate and nature efforts. Your success will have a direct impact on motivating more businesses, cities, and financial institutions across the globe to disclose their environmental impacts and take credible actions.

The role includes:

• Responsibility for drafting CEO speeches, presentations, comments and media briefings, in close collaboration with CDP’s Marketing & Communications team.
• Collaborating with CDP’s CEO, CEO Office and Marketing & Communications team to build CEO media and executive profiling.
• Working with CDP’s CEO and Chief of Staff to engage strategically with key media and events, and ensuring flawless preparation.
• Drafting thought leadership content and social media posts.
• Liaising with CDP’s Storytelling & Data Insights within Marketing & Communications to rapidly respond to trending issues and prepare our CEO with talking points.
• Ensuring CDP’s positioning, key messaging, and CDP strategic objectives are flawlessly represented in all CEO media and event activity.
• Helping shaping the news agenda in top-tier global media to align with CDP’s strategy.
• Advancing and sharpening CDP’s point of view on critical topics.

The successful candidate will have the following capabilities:

• Leading knowledge of, and ability to apply, CDP’s strategic priorities and value proposition.
• Confidence and experience drafting persuasive speeches, commentary, presentations and positioning on a variety of issues, both thematic and organizational, including on complex and sensitive issues
• Confidence in coordinating and briefing Executive level stakeholders
• Demonstrable success in advancing executive impact in key market forums
• Knowledge of the global media and event landscape
• Confidence in building an engaged social media profile
• Demonstrable experience in the corporate, financial, governmental or sustainability sector working with corporates, local or national government, public institutions or financial organizations.
• Knowledge and passion for corporate environmental topics, relevant regulation and or sustainable finance.
• Flawless (C2 or native level) written English.
• Strong business communications experience and a very capable command of business language, with ability to interact convincingly with people at different levels of seniority and different cultural backgrounds, and ability to represent a topic or program in- and externally.
• Experience working in fast-paced (ideally global) teams with multiple senior internal and external stakeholders and ability to manage relationships well.
• A positive and collaborative approach that prioritizes impact with the organization’s mission and strategy in mind.
• Ability to build and optimize relationships with key external partners
• A meticulous and critical eye for detail and accuracy.
• Strong analytical and technical skills for tracking set-up, evaluating, reporting and actioning insights.
• Highly organized way of working to set and meet deliverables according to deadlines and high-quality standards.
• Ability to coordinate and manage internal relationships well
• Willingness to travel occasionally.
• Excellent knowledge of various software including but not limited to Microsoft Office– particularly Excel -, CMS/CRM systems, media tools - and a clear ability to learn new tools quickly.

Salary & Benefits:  £45,538 - £ 68,307 per annum. 30 days’ holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, Life assurance, training and development, flexible working opportunities and other benefits.

Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. Interested applicants must be eligible to work legally in the UK. We cannot sponsor for this role.

Before you apply
We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for
recruitment purposes.

How to apply
Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience, which should be no more than two pages. Applications will be considered on a rolling basis so early applications are encouraged. We are seeking a successful candidate to start as soon as possible.

Financial Reporting Accountant | £50,000 - £54,632 | Permanent | Fully Remote / Home Based

For the UK's largest not-for-profit social enterprise in the employment and social mobility sector, we are recruiting a Financial Reporting Accountant. This role will ensure all subsidiaries of the Group are following correct accounting standards and will lead on year-end accounting, Audit activity, external reporting and the preparation of consolidated accounts. There is also the opportunity to work on a VAT optimisation project for a new entity. This role will suit someone who is fully qualified, happy to work fully remotely, and with experience of financial reporting within multiple entities.

Main Duties:

• Prepare statutory year-end accounts across the Group companies
• Preparation of the Group consolidations
• Preparation and review of balance sheet reconciliations across the group companies
• Preparation of reporting and financial information for internal and external stakeholders
• Work with Auditors as and when required
• Support a new VAT project focused on VAT optimisation within a new entity
• Ensure all financial software systems have strong controls
• Drive continuous improvement in processes
• Ensure financial implications of all new policies are correctly interpreted and implemented

Person Specification:

• ACA or ACCA Qualified
• Substantial experience of preparing final accounts and consolidation for a group of entities
• Strong technical financial ability and experience of external financial reporting
• Ability to embrace change and drive continuous improvement
• Excellent Excel skills and ideally experience with Agresso Business World

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

We are looking for a Senior Legacy & In Memory Manager for an inspiring health charity. Managing a team of two you will lead on the development of medium-term (3 5 years) Legacy and In Memory strategies and the manage the programme.

This role can be London hybrid or UK home working, with occasional team meet ups.

46,000 - 52,000 per year depending on experience plus either 3,000 London Weighting or 450 home allowance per year.

The Charity
A passionate health charity dedicated to funding vital research and supporting people and their loved ones with the care they need. You would be joining a warm and supportive team with a collaborative working culture, well known for encouraging development opportunities. They offer some fantastic benefits include 30 days annual leave plus bank holidays, a health care plan, pension, flexible working as well as much more.

The Role
Develop a legacy marketing strategy to help ensure that legacy influencing is an integral part of the charitys marketing and promotion.
Devise and implement a stewardship programme for legacy prospects, enquirers, pledgers and families.
Advise and make recommendations to the Head of Individual Giving and Legacy on re-forecasting income and setting annual budgets.
Develop, implement, and manage annual legacy marketing programme plans to help deliver the legacy marketing strategy.
Lead on developing a legacy promotion culture internally by providing training and support to Trust staff and branches.
Line manage a team of two.

The Candidate
Substantial experience of Legacy and In Memory fundraising at a managerial level.
Demonstrable extensive experience of legacy marketing.
Proven track record of achieving targets and managing budgets.
Experience of working closely with Legacy Administrators to maximise income received from gifts in wills.
Experience of in-memory and tribute funds.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you ready to make a difference to the lives of children and young people in Croydon?

The current Chief Executive Officer at Reedham Children's Trust is stepping down after a dynamic 10 years in post, and the Board of Trustees is looking to recruit a new CEO with energy, drive and enthusiasm to continue to develop its strategy of direct investment in youth organisations and services which is changing lives for the better for children, young people and their families in Croydon. For over 180 years, Reedham Children's Trust has worked in and around Croydon - what we do may have change over the years but our committment and belief in what we do has not.

Characteristics of our next CEO:

• a committed, confident and highly motivated individual who is excited about leading a small but ambitious charity.
• an inspiring leader with exceptional communication skills and a proactive approach to building sustainable relationships
• someone with a clear vision to shape the future trajectory of our charity and nurture positive change within the community of Croydon.

Your strategic leadership will drive positive outcomes for the children and young people we support while upholding a culture of excellence, accountability, and continuous improvement within our organisation.

In return, you will have the opportunity to lead a small, highly skilled and dedicated team, adept in self-management and committed to supporting the CEO and Trustees in delivering high-quality operational and governance services.

Reedham Children’s Trust values diversity and inclusivity – we welcome applications from both experienced CEOs and individuals ready to embark on their first Chief Executive position, especially from those with lived experience of the communities and areas we support, to enrich our organisation and the people we serve.

We believe that with your drive, vision, and leadership abilities, you can help Reedham Children’s Trust continue our mission of transforming lives and creating a positive impact for children and young people in Croydon.

For an informal conversation with the current CEO or Chair, or more information, please visit our website for contact details.

Interviews anticipated for late August/early September.

A role reflecting the step change ambition in the delivery of The National Lottery Community Fund’s ‘It starts with community’ strategy to 2030. This is an exciting, demanding and varied role at a time of optimistic change.

As Chief Communications Officer you will provide strategic leadership of our Communications and Engagement functions.  Sat within our Funding Strategy, Communications and Impact Directorate (FSCI), you will be leading our Branding/Content/Digital and Strategic Communications teams in the delivery of The National Lottery Community Fund, UK wide, external engagement strategy. 

This role requires a proven communications leader with expertise in team building and problem solving across the full breadth of external communications and engagement in a complex and evolving environment, creating a culture which encourages innovation.

We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

Interview Date: Wednesday 4th/11th September

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown. 

Essential criteria
• Significant experience of leading an integrated specialist communications and engagement team
• Strong influential leader with experience leading a function through organisational change
• Proven track records of developing and delivering a significant innovative communications and stakeholder strategy
• Working with a range of stakeholders including government 
• An ability to develop and enhance excellent relationships internally and externally to ensure that our communication and engagement functions are improving and furthering the delivery of our core work 
• Experience professional leadership in a newly forming central function/service across an organisation to deliver their strategy
• Experience of ensuring that communication and engagement function directly supports the organisations operational delivery
• Understanding of the political and policy environment we operate in

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Our client believes everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure they are improving the service they deliver to their customers?

They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.

About the role and person:

Monday – Friday
Permanent

As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.

What skills/behaviours do you need to be their Head of Customer Service Improvement?

- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.   

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who Is Our Client?

They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email us.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc

REF-215 354

Location: Remote in Europe

Salary: £52,997 - £66,246 (GBP) if based in United Kingdom

About the role

The Senior People Advisor works within the People and Culture team to provide staff with advisory support across the whole employee lifecycle from onboarding through to offboarding and ongoing HR support, which reflects and highlights our organisational culture and values. The role is supported by the People team who operate across the globe and work collaboratively to ensure our culture, people and processes are well aligned. The role will lead on providing advice on employee relations issues to all employees and people managers in their regions.

You will also ensure that staff who are hired and/or paid through PEOs receive the same positive, welcoming and nurturing experience as staff who are employed directly by Sunrise.

You will work closely with the Learning and Development Director and People and Culture team to assist in the design and delivery of areas that drive culture and transformation across Sunrise. This will include overseeing and utilizing our LMS system and supporting leadership development, JEDI, core compliance related areas and any other areas identified as part of learning needs analysis. You will also support the evaluation of our programmes, tools and techniques for delivering learning.

The role will also lead on developing the curriculum for our organisation wide onboarding programme and materials.

Key Responsibilities

Provide generalist people support that will include areas such as:

• Employee/industrial relations - providing support, advice and guidance on a range of issues including conflict management and working with and escalating when required to our people and culture lead(s)
• Providing onboarding support and coordinating issue of contracts and any updates to employment for specific for regions that you support
• Providing local hiring support working with the Hiring Advisor as needed, this may include coordination support, quality assuring our process and providing advice to hiring managers.
• Being first point of call to responds to queries /requests for your regions and escalating as appropriate to People and Culture Lead(s)
• Support the implementation of the JEDI strategy within the regions you work in

Managing communications between PEOs and Sunrise and their HR leads for Europe based staff (Remote, Safeguard,Velocity) with some support for North American based staff including:

• Facilitating employee life cycle to facilitate pre-boarding, payroll changes, onboarding and offboarding including exit interviews.
• Providing the PEO with guidance and updates on employee relations issues e.g. performance management, grievances, workplace health & safety, etc. by investigating issues, evaluating potential solutions and assisting in implementing agreed-upon actions via the PEO.
• Working with PEO’s to seek advice and expertise on labour law legislation and related risks, to ensure that alignment between Sunrise and PEO HR practices is balanced with compliance to local legislation.

Specialist areas will include:

Learning and Development

• Work with the Director of Learning and Development and People and Culture Leads to design, deliver and implement opportunities that are aligned with learning needs
• Work with Managers to regularly evaluate learning needs analysis and seeking input from L&D Director to design solutions where appropriate
• Support with sourcing, design and delivery of compliance related resources and learning for the organisation
• Utilize our learning management system to support learning activities and development and maintenance of the LMS
• Oversee and develop our approach to onboarding globally and lead on the design and implementation of the curriculum, ensuring regular updates are made as we grow
• Evaluate the effectiveness of learning activities working with the L&D Director to develop a consistent framework

Other

• Leads and/or participates in HR-operational related projects, e.g. Intranet, HRIS, program reviews, etc
• Works with P&C Leads to provide relevant data and reports for board and organisation reporting

Required skills, knowledge and experience

• A working knowledge of, and experience in a people advisory role, in particular contemporary HR practices and related regulatory/compliance requirements.
• Prior experience (equivalent to 5 years of experience) and success in designing and delivering learning interventions with experience of remote content design and delivery.
• Knowledge of and experience of applying learning theories and best practices
• Experience of managing commercial partnerships and relationships with third party suppliers
• Experience of designing and delivering learning experiences globally taking into consideration JEDI and cultural differences.
• Experience of using learning technologies, learning management systems and/or virtual learning environments.
• A high level of emotional intelligence, with advanced communications and engagement skills (rapport building, influencing and trust building).
• Advanced level organisational, time management and administrative skills. Operational focussed project management experience, including competence in using project management tools (ideally Asana, or similar)
• Well developed experience of managing issues and conflict management, troubleshooting and problem solving skills, together with a positive, collaborative approach.
• Experience of facilitation and coaching and implementing coaching programmes (Essential)
• A strong commitment to the principles of justice, equality, diversity and inclusion within the context of developing learning opportunities
• A passion for action on climate change and a commitment to social justice

Job requirements

• Full working rights for the country in which you will be working. The Sunrise Project is unable to sponsor applicants for employment visas.
• Employment background checks are required.
• Intermittent travel with advanced notice may be required.

How Sunrise supports its staff

The Sunrise Project is committed to creating a workplace that supports our staff to do their best work and develop professionally. Sunrise has the following in place to help us achieve that, noting pro rata will apply for part time staff and/or temporarily appointed-fixed term staff. The successful candidate will be hired via a Professional Employment Organisation (PEO) on behalf of the Sunrise Project, so conditions of employment may vary.

• Statutory benefits and entitlements of the country in which you are employed.
• Sunrise may provide additional benefits, where in-country entitlements are less than our standard package, where applicable including:
• Paid Parental Leave that is gender-neutral & inclusive of all types of families, incl. Parental Return To Work & Keeping In Touch Program
• Life Leave (up to 40 days p.a. for significant personal reasons)
• Public Holiday + Cultural Leave
• Workspace Benefits incl: Macbook & accessories, initial $2,000* for home workspace & IT equipment + $800* every 2 years + up to $75/mth phone/data/internet (equivalent local currency) .
• Shared office support

Additionally we offer:

• Flexible Working Policy
• VIDA - An AI tool to support your health and wellbeing
• Regular all-org and team meetings & retreats
• Learning & Development Program incl. a professional development budget for every staff member
• Coaching & manager support with regular 1:1 meetings
• Annual performance & development reviews with 360 feedback
• A co-developed work plan to ensure clarity on your role & key responsibilities
• We provide our staff with a voice on issues that concern them via consultation, caucuses, working groups, and surveys.

How to apply for this job

We recognise that racism, sexism, ableism, homophobia, classism and other forms of discrimination creates structural barriers that impact opportunities to formal education and experience. We are partnering with the team at Kin to help us recruit this position.

You’ll be taken to Be Applied to complete your application.

Are you driven by working with young people and sport? Then this might be the role for you! Harris Hill are thrilled to be partnering up with The Youth Sport Trust in their search for a new Chief Revenue Officer.

The Youth Sport Trust is the UK’s leading charity improving every young person’s education and development through play and sport. Our vision is a future where every child enjoys the life changing benefits of play and sport.

Sport gives young people a platform to have their voice heard and a place where they feel they belong. and we are on a mission to harness this extraordinary power to change young lives today and help them build a brighter tomorrow. 

Job title:Chief Revenue Officer

Location: This role is a blend of working 1-2 days a week from the Loughborough office on the Loughborough University campus and working from home.

Salary: £80,000 - £85,000 per annum.

Hours:   Full time

Contract type:Permanent 

 As Chief Revenue Officer, you will play a key role in realising the charity’s vision and mission of expanding its activities and impact. The overall purpose of the role is to lead the development and implementation of the charity’s revenue strategy, collaborating with cross-functional teams to optimise existing revenue streams, identify new business opportunities, and drive the organisation's overall growth and sustainability.

Key responsibilities include:

• Establishing short, medium, and long term income targets and business plans in line with the charity’s strategy and growth ambitions.

• Providing oversight of the charity’s current and future income streams, their relative value, impact and sustainability

• Development and execution of revenue generation tactics including sponsorship, business and charity of the year partnerships, commercial sales & licensing, government contracts, lottery funding, trusts & foundations, and individual giving

• Business development within the charity and through its trading subsidiary harnessing existing properties and developing new assets.

• Maximising the charity’s intellectual property and pursue a pipeline of new business opportunities, partnerships, and alliances.

• Working across the senior leadership team to develop new properties and partnerships which generate revenue for the charity while contributing to the mission, and aligning with charitable objectives.

The successful candidate will have a track record in establishing and growing revenue streams and organisational income, with proven experience in diverse leadership roles, driving and implementing revenue growth. Experience in a senior leadership role driving revenue growth is key, for example from activity, commercial activity, corporate partnerships, commissioned services and fundraising and demonstrated experience in business development, sales, and customer/member retention is a must.

If you have a track record of building credibility and trust through experience and personal style and have both charity and brand experience, then please do get in touch for more information.

 Please note, only successful candidates will be contacted with further information.

Interviews will be held in person Tuesday 6th August 2024.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you an influential leader looking for a new challenge? Would you like the opportunity to shape the next decade of this leading charity’s future?

Children’s Heart Surgery Fund (CHSF) is looking for a new CEO, someone who will be able to build on the success of the past but influence a new future - could this be you?

CHSF provides vital funding and resources to support the Leeds Congenital Heart Unit in providing life-saving medical equipment, parent accommodation for families and essential ward resources. At CHSF they recognise that caring for people with congenital heart disease involves so much more than just treating the heart itself, which is why they care for the heart, mind, family and future.

The Role

The CEO will be responsible for providing leadership, direction and overall management of Children’s Heart Surgery Fund, ensuring the charity delivers its mission, strategies and charitable objectives. Duties will include:

• Producing clear strategic and annual plans to determine the development and future direction of the charity in close collaboration with the Board of Trustees and staff team.
• Leading the charity’s commitment to Diversity, Equity and Inclusion and developing and maintaining an inclusive culture where CHSF staff feel valued, motivated.
• Building strong relationships and work in partnership with the hospital and other charity partners that complement and support CHSF current and future objectives
• Overseeing the management and coordination of service delivery and quality standards
• Leading on the overall fundraising strategy, identifying growth targets and quarterly income projections and leading on the appropriate use of reserves

The Person

We are looking for a visionary leader! An adaptable, charismatic and influential individual who is passionate about the values, ethos and mission of the charity. The skills and experience we are looking for include:

• A demonstrable track record of working in a senior strategic leadership role within a charitable context
• Evidence of working with staff teams and board members to ensure strong and effective financial management
• Strong networking and influencing skills with an expertise in building and leading successful strategic partnerships
• Strong and clear communication skills and a competence with public speaking, along with an ability to deliver messages to a variety of audiences
• A deeply rooted motivation to support patients and families with congenital heart disease.

This position offers a competitive benefits package and although Leeds based, offers the opportunity for hybrid working.

If you believe that you could be the right person shape the next decade of the charity’s future then get in touch for more information, or apply here before COB on Monday 5th August. Interviews have been scheduled for 19th, 20th and 21st August.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.