Jobs
As our Teaching Resources Creator, you’ll play a key role in shaping the future of our teaching resources for primary education, creating effective, impactful and engaging lessons. Your work will influence the educational journeys of hundreds of thousands of primary-aged students!
You’ll work in our Teaching Resources team alongside experienced teachers and resource creators.
Teaching Resources at Unifrog
One of the most important parts of Unifrog is a searchable library of hundreds of teaching resources, covering careers guidance, progression, SEL, and PSHE. Each week our lessons are used by tens of thousands of teachers in the UK and around the world.
We aim for our lessons to be plug-and-play, to be truly educational, to make it easy for schools to make the most of the Unifrog platform, and to be fun even when they deal with difficult subjects. We always try to make the learning as active as possible.
Our two core lesson packs are our Careers Year Plan, a complete scheme of learning for careers education for students aged 11-18, and our PSHE Lesson Pack, which covers the KS3, KS4 and KS5 DfE and PSHE Association objectives for PSHE.
We want to expand this offering to primary schools, giving teachers a version of the Careers Year Plan and PSHE Lesson Pack designed to meet the needs of students aged 4-11, along with bespoke video content for students and written guides for teachers and parents.
What you’ll do
Your main responsibilities:
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Write effective, impactful and engaging lessons. Your main role is to write engaging lesson content, incorporating text, images, and video elements in creative ways to engage primary students. You’ll develop learning activities that reinforce key concepts, assess student understanding, and encourage the use of higher-order thinking skills. Active learning should be a core component, helping students to apply what they’ve learned in meaningful ways.
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Use your experience and understanding of primary school contexts to tailor lessons to your audience. You’ll create resources that are both user-friendly for teachers and impactful for students. You’ll also ensure that lessons are plug-and-play, making it easy for teachers to deliver lessons without needing significant preparation. For teachers with the time and resources to take the lesson a step further, you might also suggest some extra optional tasks that require extra preparation but enrich the learning experience.
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Structure lessons effectively to align with benchmarks and frameworks. The lessons you write will align with the structure of our existing lessons and lesson packs such as the PSHE Lesson Pack and the Careers Year Plan. You’ll organise the content into a logical sequence of lessons, ensuring that each lesson is progressive and builds on the last to create a comprehensive learning experience for primary-aged students. You’ll align with careers guidance best practice, ensuring careers education lessons are informed by frameworks such as the CDI learning aims and primary-specific adaptations of the Gatsby benchmarks. For PSHE, you’ll ensure your lessons meet PSHE Association objectives and DfE statutory guidance.
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Consult and collaborate with a range of teams. You’ll work closely with our Careers Guidance Specialist when creating your lessons to ensure they align with best practice in careers guidance. You’ll also collaborate with the Video Team to shape the direction of video content aimed at primary students, ensuring it complements and enhances the lesson materials and is suitable for the intended audience. You’ll work with the Written Content Team to help craft written guides aimed at primary teachers and parents. You may also gather feedback from primary teachers to help you shape or refine the lesson content.
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Respond to and action feedback from your line manager, from others on the Unifrog team, and from external partners. This iterative feedback process ensures continuous improvement and refinement of the lesson content, aligning it with evolving educational standards.
You’ll play a key role in shaping the future of our teaching resources for primary education, and your work will influence the educational journeys of hundreds of thousands of primary-aged students!
What we’re looking for
Essential:
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QTS and relevant primary school teaching experience
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You must have Qualified Teacher Status (QTS) and a minimum 3+ years experience teaching in a primary school setting. You must also have some experience of teaching KS2.
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Adept at creating exceptional teaching resources
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Above all else, you need to be brilliant at creating teaching resources, and to love doing it. You will have had significant professional experience creating teaching resources and delivering them to students in a primary school context. You’ll need to be able to demonstrate an excellent understanding of teaching and learning principles.
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Creativity
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We want you to come up with great ideas for how to teach topics to students in fun ways.
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Quest for feedback
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We work collaboratively to ensure our resources are the best they can be. You’ll need to be eager to seek out feedback from your colleagues and from teachers at our partner schools.
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Attention to detail
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You’ll need to be able to proofread and edit to UK grammar and spelling rules, and to a company’s House Style.
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Ability to work in a team
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You’ll work closely with a range of team members across the Content Team as well as external parties. To do this, you need to be an excellent communicator and team player.
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Ability to work independently
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Creating brand new brilliant teaching materials is a long-term project that requires organisation, discipline, and resilience.
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Ability to work to tight deadlines
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We’re really excited about our upcoming projects. We have a long list of them to get done, and many have strict deadlines. You need to be able to deliver things on time.
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Desirable:
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Experience of teaching across more than one primary key stage.
Working together
You’ll work in our Teaching Resources team alongside experienced teachers and resource creators, and you’ll liaise with people in our Written Content and Video teams too.
In the Teaching Resources team, we commonly discuss new ideas as a group, share insights from our own teaching experiences, provide feedback on other team members’ work, and get feedback from teachers and students at our partner schools.
You’ll be managed by the Head of Teaching Resources.
Key benefits
Go to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
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Play a role in democratising access to learning: Unifrog makes a difference in young people’s lives. Every week you’ll have your work in front of hundreds of thousands of students, and tens of thousands of teachers.
Key details
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£36,000-£38,000 per year (Grade B) plus a share in a company wide bonus.
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Full time.
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12 month FTC
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Work remotely, or flexibly in our London office.
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28 days paid holiday per year (plus bank holidays) pro rata.
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9am to 4:30pm on Friday.
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Start date: as soon as possible but no later than w/c 2nd January 2025.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00am (BST) on Wednesday 11th September 2024.
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Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
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i. With reference to examples from your experience, what would make you an excellent candidate for this role? (250 words)
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ii. Upload one complete, standalone lesson PowerPoint on a careers topic of your choice, which fulfils these criteria:
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30 minute lesson;
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Includes notes for teachers delivering the lesson;
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Aimed at a KS2 year group of your choice (please specify the year group you've chosen on the first slide of your presentation);
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Is well-structured, clear, and written to a high standard; and
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Supports the teacher in being plug-and-play and informative about the topic you’ve chosen.
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Your presentation can be in either PowerPoint or Google slides format. Please provide a dropbox or google drive link to your presentation, ensuring you have set access permissions to “anyone with the link can view”.
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- iii. Imagine you've been asked to develop a 60 minute standalone PSHE lesson about healthy eating for Y4 students, which will be delivered by a teaching colleague with support from a TA. Describe the steps you would take to plan and write the lesson, focusing on how you would ensure it is effective, appropriate and ready for someone else to deliver. (max 400 words)
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Stage 2: Task (~ 2 hours)
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Stage 3: Video call interview (1 hour)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
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Stage 2 tasks will be scheduled after the application deadline. Video call interviews will be held on 24th September 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
The client requests no contact from agencies or media sales.
Delivering initiatives. Supporting researchers. Multiplying opportunities.
Research Grants Manager
£37,000 - £41,000 plus
Reports to: Senior Research Grants Manager
Directorate: Research & Innovation
Contract : 12 month fixed-term contract (Maternity Cover)
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)
Closing date: 11 September 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Recruitment process: Competency based interview.
Provisional Interview dates: 25 - 27 September 2024
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK are looking for a Research Grant Manager to join our research funding team. In this role you will work independently to deliver the application and committee process for a defined portfolio of grant applications and awards
Our Research Funding Team is pivotal to ensuring that Cancer Research UK continues to fund and support a wealth of innovative, world-class cancer research that will contribute towards our vision of beating cancer.
As a Research Grants Manager, you will provide external researchers and host institution administrators with advice, guidance and support on Cancer Research UK's funding schemes, research policies, and grants management approach.
You'll have a strong understanding of the UK biomedical research environment and be comfortable working to deadlines and managing multiple tasks. In return, this opportunity will give you the opportunity be at the cutting edge of scientific research and the chance to work closely with the research community. You'll also be surrounded by people as dedicated to beating cancer as you.
What will I be doing?
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Managing a portfolio of Cancer Research UK's applications and awards.
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Supporting the operations of a Funding Committee and its Expert Review Panels by handling queries, advising on and promoting specific funding schemes, preparing panel reports, meeting papers and meeting minutes, and providing written post-Committee feedback.
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Managing the peer review process, through the identification of appropriate referees and Expert Review Panel members.
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Reviewing the finances for each award and carrying out post-Committee meeting outcomes.
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Developing and maintaining strong and professional relationships with a network of CRUK researchers and host institution administrators; supporting grantees and applicants to manage their applications and awards.
What are you looking for?
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Strong science background, with post-graduate qualification in a relevant subject.
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A solid understanding of the UK biomedical research environment, potentially through working in or with universities/hospital trusts/biomedical charities.
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Good written and verbal communication skills and the ability to build strong relationships with internal and external stakeholders.
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Strong planning and organisational skills, ability to prioritise and manage multiple tasks, showing adaptability to meet targets and deadlines.
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Accuracy and excellent attention to detail, with demonstrable analytical and problem-solving skills.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a big impact with a dynamic small charity transforming lives in Africa. Join us to help ensure we reach everyone with water, sanitation & hygiene, leaving no one behind.
Since 2004, Village Water has been dedicated to transforming lives in Africa by providing vital support in hygiene promotion, sanitation facilities, and safe water (WASH) in rural communities of Zambia and Mozambique.
Working together with local partners, we strive to reach the most marginalised populations in rural villages, schools, and health centres, creating positive impacts on their health and empowering them with opportunities.
As a small yet dynamic team, we pride ourselves on our personal touch and can-do approach. We need a creative and industrious person with excellent communication skills and ability to build strong relationships with corporate supporters.
Key information:
Location: Remote working. (UK only) Must be able to attend a minimum of 5 mandatory meetings per year (includes overnight stay for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent. Full time 37.5 hours a week.
Salary: Between £30,000 – £33,000 a year depending on experience.
Benefits and entitlements: Matched pension contributions - 7% of salary after probationary period, 5 weeks' annual leave plus bank holidays and discretionary Christmas shut down.
Reporting to: Head of Fundraising, Village Water.
Job Purpose
To maximise income for Village Water’s work from corporates (UK and International) & to develop and manage your own portfolio of existing corporates and research and prioritise new opportunities ensuring high quality stewardship to secure ongoing support. This role will focus on networking, delivering compelling pitches to corporates, organise and support corporate fundraising events, preparing high-quality funding applications and reports, providing exceptional account management, and fostering cross-team collaboration.
Responsibilities
Corporate Fundraising
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Develop, implement, and sustain a dynamic corporate fundraising portfolio, maintaining a well-organised pipeline of funding opportunities.
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Attend and contribute to networking events, while actively organising events to foster relationships with new and existing corporate donors.
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Identify and pursue corporate funding opportunities by aligning proposals with companies' ESG policies, emphasising shared values and potential partnerships.
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Establish and nurture relationships with Donor Advised Funds (DAFs) to unlock new support avenues.
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Work closely with colleagues to develop compelling proposals and reports that effectively communicate the organisation's impact and funding needs.
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Coordinate with monitoring and finance teams to ensure timely and accurate reporting to donors, adhering to grant conditions and budget requirements.
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Maintain precise and well-managed donor information in the organisation’s database to facilitate efficient tracking and follow-up.
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Organise pop-up events for and with corporate partners to enhance engagement and visibility.
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Support fundraising team with social media content ideas that highlight our activities and showcases the impact.
General
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Work collaboratively with staff, volunteers, external suppliers, and local partners to advance organisational goals.
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Participate in and report during weekly team meetings and, when necessary, at Trustee meetings.
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Provide assistance for other fundraising initiatives as needed, promoting a collaborative work environment and supporting the overall fundraising efforts of the organisation.
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Ensure compliance with the organisation's safeguarding policies by completing all required training.
Skills and experience:
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Demonstrated ability to secure funds from new corporate partners, with experience in winning awards exceeding £10,000.
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Confident and skilled in delivering presentations to a diverse range of supporters, whether in groups, individually, in person, or remotely.
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Proven experience in crafting persuasive cases for support and donor updates that motivate giving.
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Expertise in building and maintaining strong donor relationships to ensure sustained support.
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Strong writing skills for creating compelling cases for support and effectively presenting the organisation’s work to potential donors.
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Ability to develop, analyse, and interpret budgets and financial information.
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Proficient in using databases for fundraising performance analysis.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Please only apply if you are legally entitled to work and currently live in the UK and can easily travel to Shrewsbury for in person meetings?
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a big impact with a dynamic small charity transforming lives in Africa. Join us to help ensure we reach everyone with water, sanitation & hygiene, leaving no one behind.
Since 2004, Village Water has been dedicated to transforming lives in Africa by providing vital support in hygiene promotion, sanitation facilities, and safe water (WASH) in rural communities of Zambia and Mozambique.
Working together with local partners, we strive to reach the most marginalised populations in rural villages, schools, and health centres, creating positive impacts on their health and empowering them with opportunities.
As a small yet dynamic team, we pride ourselves on our personal touch and can-do approach. We need a creative and industrious person with excellent communication skills and ability to build strong relationships with trusts, community groups and individual supporters.
Key information:
Location: Remote working. (UK only) Must be able to attend a minimum of 5 mandatory meetings per year (includes overnight stay for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent. Full time 37.5 hours a week.
Salary: Between £33,000 – £35,000 a year depending on experience.
Benefits and entitlements: Matched pension contributions - 7% of salary after probationary period, 5 weeks' annual leave plus bank holidays and discretionary Christmas shut down.
Reporting to: Head of Fundraising, Village Water.
Job Purpose
To develop and manage your own portfolio of existing trusts, community and individual donors, and research and prioritise new opportunities ensuring high quality stewardship to secure ongoing support. This role will focus on producing high-quality applications and reports to funders and by providing excellent account management and cross-team collaboration.
Responsibilities
Trust Fundraising
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Develop, manage, and maintain a trust fundraising portfolio with a clear, scheduled pipeline of funding applications, coordinating opportunities and team resources to meet targets.
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Cultivate strong working relationships with current and new trust and foundations, proactively seeking meetings.
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Collaborate with colleagues to create compelling proposals and reports.
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Work with monitoring and finance colleagues to inform impact and budgetary needs, ensuring timely reporting to donors in line with their grant conditions.
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Build resilient, long-term relationships with identified supporters, keeping them well-informed about events, campaigns, projects, and the charity itself, to foster a strong sense of belonging to Village Water.
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Use multiple research methods and communication channels to build and manage a prospective donor pipeline.
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Research and write applications to grant-making trusts, targeting an amount in line with Village Water's annual budget, with an emphasis on securing unrestricted funds where possible.
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Maintain legacy communications and promote legacy options to our long-standing supporters.
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Ensure all information on your portfolio of donors is well stewarded, recorded, and actioned in Village Water's database.
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Develop ad-hoc events and campaigns both in person and via Zoom, recruiting and managing volunteers where necessary.
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Send personalised thank-you communications and updates to individual supporters, manage ongoing engagement with regular donors, and oversee the distribution of physical milestone cards to celebrate significant achievements.
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Support fundraising team with social media content ideas that highlight our activities and showcases the impact.
General
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Work collaboratively with staff, volunteers, external suppliers, and local partners to advance organisational goals.
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Attend networking events and build relationships that benefit Village Water.
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Participate in and report during weekly team meetings and, when necessary, at Trustee meetings.
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Provide assistance for other fundraising initiatives as needed, promoting a collaborative work environment and supporting the overall fundraising efforts of the organisation.
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Ensure compliance with the organisation's safeguarding policies by completing all required training.
Skills and experience:
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Demonstrable success in securing grants, including awards between £20-£100k.
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Confident and effective communicator with excellent presentation skills, able to engage with a range of supporters in groups, individually, face-to-face, and remotely.
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Proven experience in writing compelling cases for support and supporter updates that inspire and persuade donors.
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Ability to develop, analyse, and interpret budgets and financial information.
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Strong database skills, including experience in fundraising performance analysis.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Please only apply if you are legally entitled to work and currently live in the UK and can easily travel to Shrewsbury for in person meetings?
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.
The client requests no contact from agencies or media sales.
We are looking for a Fundraising Manager based in or near Kent, to join an incredible mental health charity and lead on the development of fundraising from a range of community groups, events and corporates.
This is a hybrid role with two - three days a week in the Kent office. Part time four days will be considered.
The Charity
A small, passionate charity who provide advice and support to empower anyone experiencing mental health struggles, campaign to improve services and raise awareness to promote understanding. You will be joining a highly respected organisation known for its supportive and inclusive working culture, offering fantastic benefits!
The Role
Reporting into the CEO to lead and deliver fundirasing actvities across the Kent locality.
Lead on fundraising strategy that includes the delivery of existing fundraising activity and develop new initiatives based on insight and evidence.
Lead on the growth and development of new fundraising functions, including, events, community initiatives, online giving, and support Charity of the Year and other giving initiatives from businesses.
Oversee and manage the fundraising budget and have a confident understanding and knowledge of excel.
The Candidate
Experience relationship and stakeholder management experience.
A confident networker, comfortable securing new and managing existing partnerships, individuals and groups encouraging them to raise money.
Be familiar with meeting financial fundraising targets and experience of managing budgets.
Confident with accurate data entry.
IMPORTANT NOTE
This charity is looking to interview ASAP so please get in touch straight away to find out more!
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Salary range: £25,250 – £30,044 per annum (depending on experience)
Hours: 35 per week (Monday – Friday, 8-4pm)
Location: Warwickshire Custody Suites (Nuneaton and Leamington) with occasional travel to Stratford-Upon-Avon and Rugby
Contract: Permanent
Ref: 1492
Following the award of a new contract, an exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive national recognition.
Cranstoun are proud to work with the Warwickshire Police Crime and Commissioners to deliver the Cranstoun Arrest Referral Service, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.
Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on people’s lives.
You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with courts you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users.
You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support, as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.
All roles within this service are subject to enhanced DBS checks and Police vetting.
Applications for part time hours will be considered.
To download an application pack, visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: Sunday 15 September 2024.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No. 1061582.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
We are a community-led organisation based in South London that has been supporting Latin Americans in the UK for more than 40 years. Responding to immediate needs and structural inequalities, our work aims to enable the development, agency and participation of Latin Americans and other Spanish and Portuguese speakers. We do this by offering high-quality information and advice services, opportunities for development and training, and a platform to seek social and systemic change.
Our Immigration Advice Programme
We have a long and proud history of providing immigration advice to the Latin American community and has extensive experience with the varied and complex needs that arise from the UK's ever-changing immigration system. Our Immigration Advice Programme is designed to meet these needs through the provision of specialist one-to-one advice and casework services, delivered in Spanish and Portuguese, as well as identifying and addressing policy changes and how they impact our community.
Our service is accredited by the Office of the Immigration Services Commissioner (OISC) and the Advice Quality Standard (AQS).
The Role
This is an exciting opportunity for an immigration adviser to lead our dynamic immigration advice team and help shape the future of the programme as part of the senior management team at a fast-growing charity in London. As IRMO's Immigration Advice Programme Manager, you will bring your expertise and experience together to organise, implement and improve our range of immigration services to offer the maximum benefit for our community, in both the short and long term.
Your responsibilities will include implementing and progressing the programme's overarching strategy; the ongoing development and training of team members; representing IRMO across broader advice networks; and advising on organisational responsibilities related to immigration. You will also have the chance to develop new, cross-over skills beyond advice provision.
Key Experience and Qualifications for the Role
We are seeking a highly qualified Registered Immigration Adviser at OISC Level 2 or 3 with at least two years of recent and continuous relevant experience in immigration. The ideal candidate will also have a minimum of three years of experience managing programmes or projects, particularly in advice and community support services.
The role requires a proven track record in delivering against targets and demonstrated experience in line managing people in a variety of roles, supporting staff to work to their full potential.
How to Apply?
Please visit our website for more information, including details on how to apply. The job description and our full benefits package. We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. If you have any questions about the role, you can email us and we'll direct you to the right person in the team.
Benefits: 33 days annual leave (including bank holidays) rising by one day each year after one year of service, capped at four additional days (pro rata); three extra days of paid leave between Christmas and New Year's (pro rata); 5% employer contribution to staff pension scheme; occupational sick pay; 24/7 Employee Assistance Programme; Cycle to Work Scheme; wide range of opportunities for skills development.
Enable the development, agency, and participation of all Latin Americans by responding to both immediate needs and structural inequalities
The client requests no contact from agencies or media sales.
Contract Type: Full-time, permanent, 35 hours per week
Location: Hybrid (2-3 days per week in the London office)
Reports to: Director of Advocacy and Communications
Salary and Benefits: £40-60k depending on experience, plus a discretionary annual bonus, 35 days leave per annum (inclusive of bank holidays) and a 6% employer pension contribution.
Career Progression: We want our people to flourish and grow whilst working for us, helping to contribute towards Future Advocacy’s continued success and impact. This is why we place a big emphasis on learning and development. There are potential future pathways for the right candidate to progress quickly into a “Head of” role and beyond.
Why join us?
Future Advocacy is a global agency, based in London and Brussels, that puts cutting-edge advocacy, campaigning and communications tools into the hands of individuals and organisations working to create a better future.
We are highly skilled at:
- Designing winning advocacy strategies and delivering impactful global government relations work
- Mobilising targeted and powerful campaigns for change
- Research, analysis, policy development and report writing
- Communications strategies and social media management
- Training in all aspects of strategy, lobbying, campaigning, and media work
We are proud to work for some fantastic clients seeking to make the world a better place. Current and previous clients include the Jamie Oliver Group; Movember; the Elton John AIDS Foundation; WaterAid; the Brave Movement; the Global Partnership for Sustainable Development Data; Bite Back 2030; World Food Programme; Islamic Relief; and Sarah Brown’s TheirWorld charity.
Future Advocacy also produces high quality research on a range of policy issues. Our work has received significant media coverage and political traction. Our research clients include the NHS, Wellcome Trust, World Wide Web Foundation, Open Data Institute, and the Pathways for Prosperity Commission which was co-chaired by Melinda Gates.
Our Founder/CEO previously was Director of the ONE campaign across Europe for seven years, responsible for all ONE’s policy, campaigns, digital, media, and advocacy work. He was a key architect of the Make Poverty History Campaign; Movement Director for the anti-slavery organisation Walk Free; and an Executive Director of the UK Labour Party.
The Role
Future Advocacy is seeking a Senior Consultant in Advocacy, Campaigns, Communications and Research. This is a great opportunity to be thrown in at the deep end in a small, dynamic organisation that places a strong focus on team and personal development. The successful candidate will be a versatile and talented professional, eager to lead and contribute to meaningful advocacy initiatives with our brilliant clients. They will work closely with the CEO and other senior leaders, becoming an integral part of our energetic and dedicated team.
Responsibilities will include:
- Leading and contributing to client projects
- Designing UK and global advocacy strategies
- Developing and executing UK and global government relations strategies
- Developing and delivering creative campaigns
- Crafting and implementing communications strategies
- Conducting research on key issues related to consultancy projects
- Policy development and writing
- Contributing to business development, including writing proposals and budgets for new projects
- Contributing to modelling and strengthening our culture
- Undertaking additional tasks as needed
We would love to hear from you if you meet the criteria below:
- At least 5 - 10 years of proven success in at least two of the following:
- Designing and executing impactful government relations strategies
- Designing and executing creative campaigns
- Designing and executing communication and media strategies
- Designing and delivering research and policy development projects
- Exceptional writing and verbal communication skills in English at a native level or equivalent
- Ability to work both independently and collaboratively as part of a team.
- Enthusiasm, flexibility, and ability to manage competing priorities
- Strong capability to represent the organisation to high-level individuals and clients
- Precision in delivering high quality work in a fast-paced yet supportive environment
- Experience in effectively managing projects
- Undergraduate degree or equivalent
Nice to Have:
- Experience in, and enthusiasm for, using AI tools ethically for advocacy, campaigns, communications and research
Our Culture
Our culture and values are very important to us, allowing us to thrive in a fast changing world. The key values that drive us at Future Advocacy are:
- Always Learning: We constantly strive to improve the work we do, as a team and as individuals.
- Impactful: We define success in terms of the impact our work has on making the world more equal, sustainable and more prosperous.
- Supportive: We are open, responsive, positive and supportive to each other and to others.
Application and Timeline
Please with your CV and cover letter of no more than 500 words by Monday 30th September at 11pm.
Shortlisted candidates will be invited to complete a short online assessment, and if successful, first round interviews will be held online in mid October.
If we’re both excited to proceed, second interviews will be held in person, where we will ask you to complete a written task.
Future Advocacy is committed to equal opportunities. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. We particularly encourage applications from members of groups that are currently under-represented in our organisation, including Black, Asian and minority ethnic people.
We are happy to discuss flexible working and other adjustments on a case by case basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!
Position: Case Handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: £32,708 to £38,015 per annum pro rata
Contract: Permanent
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
Closing Date: 16 September at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.
About the Organisation
Our vision is that students are always treated fairly and it works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ased at either our Ely, Cambridge, Huntingdon or Peterborough Hub but with travel across Cambridgeshire and Peterborough.
Salary: £29,500 - £33,000 per annum
Full Time (35 hours per week)
Purpose of your Job:
This is an exciting new role at Centre 33 and will play a key role to support the advancement and successful implementation of an operational plan to fundraise across Corporate and Community opportunities.
We would like to hear from ambitious fundraisers who have experience in these income streams, maybe as a team member, who is looking for the opportunity to develop their skills and knowledge further within Centre 33’s growing Fundraising department. The role holder will work closely with the Development & Partnerships Lead and Director of Development & Partnerships to help create an operational plan and will then have ownership of delivering the plan and the associated income target. This will include identifying opportunities, creating cases for support, and arranging engaging and productive events for existing and potential partners. There will also be the opportunity to feed into the Communications team on external campaigns that the charity develops to build awareness and showcase Centre 33’s amazing work, including an upcoming capital appeal. You will also work closely with the Operations and Finance teams to understand the charity’s services and funding needs, and to ensure timely sharing of programme information to facilitate funding applications and reporting to existing grant holders. You will support the Development & Partnerships Lead and other team members with Trust and Foundation applications and other fundraising activities as required.
You will be confident establishing new and growing existing meaningful relationships and will maintain clear records of progress in our CRM (Donorfy). Working with colleagues across the organisation, you will prepare high-quality communications, proposals and pitches which demonstrate our deep understanding of young people’s needs and help us to successfully meet our fundraising goals.
You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.
This post is subject to a DBS check and references.
Centre 33 strives to be an equal opportunities employer. We welcome discussions about part time and flexible working arrangements.
Applications must be received by 23rd August 2024.
Our Vision is for a future where all young people are listened to, respected and supported
Are you looking to develop and grow your business development experience in a sector-leading team?
Are you looking for a role within an organisation where the work you do makes a real difference to children's lives?
We have an exciting opportunity to join the Commercial Strategy Teamwithin the Professional Learning Services department, which leads on commercial activities that support the NSPCC's strategic objectives by engaging professionals and organisations who work with children.
As a department, we produce, market and sell high-quality and evidence-based online and face-to-face child protection courses, as well as consultancy services, for anyone who works or volunteers with children. All revenue generated by our product portfolio is reinvested back into the NSPCC to help protect children.
Why are we recruiting?
The Commercial Strategy Team is responsible for driving the department's 5-year growth strategy through data, insights and business development and we are now looking to grow the team to help us meet our ambitious goals.
We are recruiting for a Business Development Officer to join the team to help us identify and secure new customers across our online learning, trainer-led courses and consultancy service as well as support the work of the wider Business Development team. This role will give you the chance to change the future for thousands of children.
About the role
The key aspects of the role:
- Identify and pursue new business opportunities to agreed targets and KPIs
- Take the lead on business development campaigns for key sectors
- Progress new business enquiries, delivering key activities including providing quotes and product demos
- Conduct high quality industry and prospect research to grow the new business pipeline, proactively generating leads to agreed targets
- Attend conferences and events to raise awareness of Professional Learning Services to key audiences
We are looking for someone with:
- Experience in a business development, sales or fundraising role, either in the charity sector or in the commercial sector
- Track record of successfully identifying and securing new business opportunities
- Experience of researching and managing a prospect pipeline
- Excellent interpersonal, written and verbal communications skills
- Experience of working with one or more commercial sectors, education or sport would be beneficial
Applying for this role
When applying fore this role please:
- Please provide evidence/examples for each of the 10 person specifications listed for the role on page 6 of the job description
- Your motivation for applying for the role at the NSPCC
Working environment and benefits
Whilst the role is primarily home based, there is an expectation for the successful candidate to regularly travel to other parts of the country for events, conferences, client meetings, team meetings, training and to support the wider team. Therefore, this role is suited to candidates on the UK mainland only.
In return, we can offer a flexible working arrangement to ensure a healthy work/life balance. The successful candidate may wish to work from their local NSPCC hub either as a hybrid arrangement, from time to time or may have individual circumstances that can be discussed at interview.
We also offer a variety of benefits including:
- 29 days annual leave + bank holidays increasing to 32 days after 5 years' service
- Employee benefits and assistance programme
- Generous matched pension up to 7%
- Life assurance scheme
- Family friendly policies including enhanced maternity and paternity leave, adoption leave and IVF leave
- A range of learning and development opportunities including apprenticeship opportunities
- A range of lived experience network groups including Black Workers Support Group, Thrive Network, Muslim Colleagues and Allies Group, PINCC (Pride in the NSPCC's Colleagues and Children), the Family Network and Action 4 Deaf and Disabled as People Together.
This is a fantastic opportunity to join the UK's leading children's charity and work alongside a friendly, passionate and dedicated team. If you share our passion about the impact you can create for children, we'd love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a creative and ambitious Fundraising and Communications Manager for our community based organisation based in West London. A key focus of the role is the development of our donor management systems, event organisation, digital appeals, and corporate partnerships, whilst providing strategic oversight of the charity’s internal and external communications.
Bid-writing expertise is desirable but not essential. We are looking for a highly effective individual with demonstrable and relevant fundraising experience, as well as excellent planning, organisational and people skills. The Fundraising and Communications Manager will work alongside the Senior Leadership Team to ensure we take a strategic approach to fundraising that ensures the charity’s income will support our growth and development in the years ahead, in line with our 2030 Strategy.
This is a great opportunity to bring established skills and experience to bear in a local organisation undertaking groundbreaking work in a range of exciting areas. The Fundraising and Communications Manager will collaborate closely with the local community and a wide range of local partners and donors. Your input and collaboration will support the charity’s work developing innovative food access models and civic engagement programmes, as well as our efforts campaigning to change the policies that perpetuate poverty.
The client requests no contact from agencies or media sales.
The Boathouse Youth currently works with children and young people aged 5 to 17, from socio-economically deprived communities across Blackpool, to help tackle the challenges they’re experiencing and is excited to be launching a new Youth Centre in Fleetwood.
We have four programme areas each facilitating a variety of physical, creative and educational activities including centre based youth work, offsite visits and residential experiences.
We also have a specialist programme for children with additional needs and disabilities. Our entire offer is fully funded and therefore free at the point of access.
Our team of highly skilled professionals interact with young people on a daily-basis to deliver well thought out programmes in an engaging way.
We aim to facilitate a safe space to improve mental well-being, promote positive behaviours, support educational growth and encourage a healthy lifestyle.
The ideal candidate will have experience and strong skills in developing and overseeing community based organisations. The post holder will be responsible for the day-to-day management of the Youth Centre ensuring it is fit for purpose, used to its full capacity and delivers a high-standard of youth work programmes which align with the charity’s delivery model.
The successful candidate will manage a team of staff and ensure their workforce is developed effectively. They will be a member of the charity’s management team and will need to work collaboratively with colleagues towards our strategic goals and prepare and present updates regularly to relevant management channels, ensuring that our strategic goals are being achieved.
Responsibilities
- Under the direction of the Head of CYP Services oversee the day-to-day running of the Youth Centre and The BHY in Fleetwood.
- Provide effective Line Management supervision to the Fleetwood workforce.
- Act as an ambassador for The Boathouse Youth throughout partnerships and networking.
- Comply and implement all policies and procedures particularly in areas of statutory compliance such as Health & Safety and Safeguarding.
- Develop an understanding of The BHY’s delivery model and implement relevant elements (as agreed with Head of CYP Services).
- Lead, develop and oversee the planning and implementation of a relevant, participative and engaging youth work programme that is needs led and person centred.
- Ensure that an innovative, creative and fun programme is delivered to address to personal, social, physical and political development of young people as described in the charity’s strategy.
- Ensure regular review and evaluation of the programme to capture the outcomes and positive impact.
- Agree KPI’s with the Head of CYP Services and lead on increasing engagement of young people.
- Be alert to issues of safeguarding and child protection and report to the DSL where appropriate to ensure the welfare of all children and young people.
- Seek to be a consistence positive presence within the community.
- Demonstrate clear and hands-on leadership to ensure high standards of youth work, session delivery and behaviour management.
- Create and participate in residential opportunities for young people.
- Meet ‘Gifts-in-Kind’ KPI’s as set by the Strategic Leadership Team.
- Enable young people to deliver community fundraising opportunities to increase budgets.
- Seek local sponsorship opportunities.
- Work with the Strategic Leadership Team to support any major funding opportunities.
ESSENTIAL EXPERIENCE
- A minimum of three-years experiencing delivering face-to-face youth and/or community work and a similar length of relevant management experience.
- A successful record of developing community organisations and supporting the implementation of strategic plans.
- Experience of working within the voluntary sector.
SKILLS, KNOWLEDGE AND ATTRIBUTES
- A minimum education standard at degree level, ideally in a relevant area but not essential. A JNC professional youth work qualification would be highly desirable.
- A flexible approach to work with ability to adapt to a fast-paced, ever-changing environment. This role will require evening and weekend work.
- Organisation is key.
- Have extensive knowledge of management theory and practical applications in the workplace.
- Interpersonal skills for building and developing relationships.
- Written and verbal communication skills, required for communicating with a range of people, both internally and externally, as well as presentation skills.
- Team-working skills and a collaborative approach to work.
- Identify and manage risks.
- The ability to think strategically.
- Hold a UK Driving License.
PERSONAL QUALITIES
- Motivated to enable young people to lead their best lives.
- High and ambitious standards, with a relentless focus on seizing opportunities to achieve these.
- Displays excellent judgement and focus at all times.
- Has a strong commitment to Equality, Diversity and Inclusion.
- Inspires trust, goodwill and action in others.
- Actively seeks to continuously learn and develop.
- Willingness to “buy into” the ethos of The Boathouse Youth as a charity, and work to share our journey and mission to those you meet, and in all our marketing and communications.
- Willing to travel and be flexible.
The normal hours of work are 40hr per week, or those necessary to fulfil the requirements of the position. Youth Centres are open when schools are closed, therefore there will be a requirement to work outside the normal 9am to 5pm, Monday to Friday. This will include working evenings and weekends, but it will be up to the individual to manage their own diary and work flexibly across the week.
Applicants will need to complete a specific form for this role.
Applicants will need to complete a specific form for this role. This form should be available to download from our website.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
This is a new post within this service area in which we are seeking an ambitious, person-centred leader to join our team in Royal Borough of Kensington and Chelsea (RBKC) as a Service Manager. In this role, you will report to the Area Manager, and you will manage multiple dispersed services across the RBKC region, managing a team of 9 support workers.
The service provides 154 units of accommodation to people experiencing homelessness and who have complex needs. The services are spread across the area and are 24 hour supported accommodation sites. You will lead your service to comply with the needs of our commissioners, residents, and organisation, whilst supporting staff to create a Psychologically Informed Environment (PIE). You will have overall responsibility for your service to deliver high quality service delivery, performance, and improvements.
We are looking for someone who is experienced in supporting those who face multiple and complex needs, ideally homelessness. We actively encourage applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. We have a team of EDI Ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
Shift Pattern: 37.5 hours per week, Monday to Friday in the face to face service, you will also partake in our out of hours on call duty and may be required to work flexibly to meet service needs and requirements.
What are we looking for?
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What would we like, but not essential?
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management/Leadership
- Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
- Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment
Service Delivery
- Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
- Ensure service responsibilities and requirements are carried out effectively
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct
Risk Management, Information Management, and Case Recording
- Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team
Property and Housing Management
- Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing
- Ensure the accommodation in which residents live is clean and maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently
- Ensure a provision of a high-quality housing management service to residents
Financial Management
- Manage the service’s budget and review monthly management accounts; manage set budgets effectively and ensure resources are maximised
- Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
e you passionate about leveraging technology to drive improvements and deliver exceptional service in a contact centre environment?
Our Customer Service Centre (CSC), which includes our Contact Centre teams in Birmingham, is at the heart of our mission to create a world free from heart and circulatory diseases. We're looking for a talented Technology and Continuous Improvement Specialist to join our dynamic team and keep our systems running smoothly while driving continuous improvement.
About the role
In this pivotal role, you’ll be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous improvement. You’ll delve into identifying bottlenecks, proposing innovative solutions, and enhancing our contact centre processes through our systems. Your contributions will be crucial in elevating our service standards through technology and ensuring a seamless experience for our customers.
Key Responsibilities:
- System Support & Maintenance: Be the Freshdesk Helpdesk ticketing system expert, resolve issues, liaise with tech teams and suppliers, and perform regular system maintenance checks.
- Continuous Improvement: Implement and manage improvement activities, deliver project reports, and identify efficiency and cost-saving opportunities.
- Data Management and Reporting: Maintain Freshdesk systems, provide monthly user reports, and update Business Continuity Plan and contact details.
- Collaboration & Communication: Work with department leads, attend the Monthly CSC Technology Forum, and work cross-functionally with the wider organisation to develop and deliver improvements.
- Insight & Analysis: Use data to provide insights, measure benefits, investigate productivity trends, and contribute to planning cycles.
Working arrangements
This is a 6-month fixed-term contract opportunity.
This is a blended role where your work will be dual-located between your home and our Birmingham office.
At BHF, we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
We are looking for a dynamic analyst to join our team. Here’s what you’ll bring to the table:
- Tech Expert: You possess outstanding IT knowledge, with a deep understanding of Windows, MS Office (especially Excel and PowerPoint), and database systems like CRM. Experience with Helpdesk ticketing systems is essential, and familiarity with Freshdesk is highly desirable.
- Project Management and Continuous Improvement Specialist:You have a proven track record of analytical roles within a contact centre, improving services through technology, and managing continuous improvement projects.
- Analytical and Reporting Pro: You excel at data entry, tracking, and distilling insights from data. Additionally, you can create compelling reports for tech and non tech stakeholders.
- Communication & Collaboration Star: Your strong written and verbal communication skills, exceptional presentation skills, and experience working with diverse stakeholders make you a standout team player.
- Detail-Orientated & Proactive: You are organised, meticulous, and have a proactive approach to delivering timely solutions. Your positive attitude and continuous improvement mindset set you apart.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be telephone interview and successful candidates will then be invited to attend an interview via MS Teams.
Our vision is a world free from the fear of heart and circulatory diseases.