Jobs

Areas of responsibility

The post holder will be responsible for the following:

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person Specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

Other

• Ability to work flexibly and at various sites, as required
• Eligibility to work in the UK
• To be able to adhere and work within Glass Door’s safeguarding policy and procedures
• To participate in meetings, supervision meetings and in any trainings as required
• To be responsible for own’s professional development

Prospectus are excited to be working with STEM Learning to help them recruit for a Partnerships Development Officer to join their team. STEM Learning is dedicated to improving young people’s lives through the power of STEM. They believe great STEM education builds knowledge and skills that are vital for everyone. They lead to great career opportunities and enable young people to become informed, thoughtful citizens who can help address the extraordinary challenges and opportunities we face. They also facilitate the STEM Ambassador programme, enabling 30,000 volunteers from more than 7,500 employers to share their enthusiasm and expertise with young people and teachers throughout the UK.

This role is offered on a permanent full-time basis paying a salary between £29,000 to £34,000 per annum with flexible hybrid working arrangements at their London or York office with regular UK business travel and occasional overnight stays.

The Partnerships Development Officer will work as part of STEM Learning’s highly effective fundraising team, contributing towards their ambitious targets by securing additional support from existing network of funders and increasing the number of new corporate supporters for the ENTHUSE Charitable Trust.  They will with the team to build, manage and maintain a pipeline of prospects and ensuring timely progression through each stage from identification to stewardship. The post holder will engage creatively with existing and new funders.

They are looking for someone who is passionate about fundraising with the ability to spot opportunities to grow partnerships. They are looking for a candidate with a demonstrable track record in building and sustaining excellent relationships with supporters and funders. The ideal candidate will have the experience of working in fundraising, contributing to the generation of significant income and securing high value partnerships

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Head of Smart Works Bristol 

Salary: £40,000 - £42,000, depending on experience 

Closing date: Monday 16th September at 12 noon.

ABOUT SMART WORKS 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month. 

The Smart Works service is delivered in 11 centres across the UK. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. To achieve this, the charity is expanding and opening new centres in areas of need. The next Smart Works centre will be in Bristol and is due to open in early 2025. More information about who we are can be found on our website. 

ABOUT THE ROLE 

In early 2025, Smart Works will open a new centre in the city centre of Bristol. Opening a twelfth centre will make Smart Works services accessible and available to more unemployed women ahead of their job interviews. 

Smart Works is looking to appoint an experienced leader who is passionate about our work to lead the opening of the new centre. 

The successful candidate will work closely with the central Smart Works Charity team to establish the centre in Bristol. In practice the role will involve identifying a suitable location for the centre, recruiting a skilled volunteer team, establishing a supporter base in Bristol and building partnerships with local referral organisations, corporate partners and funders. 

Once in post, the Head of Bristol will appoint three additional staff members, building a founding team who will ensure the newest Smart Works centre is set-up for success. A founding Board of Trustees will also be appointed to provide local insight, expertise and support. 

Throughout, the Head of Bristol will work closely with the Smart Works Charity Head of Programmes and experienced central team. There is an established blueprint for opening a new centre that will guide the process, with central support covering Finance, People & HR, Communications, Fundraising, Wardrobe and Operations. 

This is a unique and exciting opportunity for someone who is a natural self-starter, enjoys seeing a project through from beginning to end and is passionate about supporting women into employment. 

DUTIES AND RESPONSIBILITIES

Appointing and managing a staff team of four and a volunteer community of over 50, ensuring all team members thrive in their roles and continue to develop their skills. 

Supporting each direct report with project deliverables and identifying continuous improvement opportunities in our ways of working. This work will sit across fundraising, service delivery and outreach work with referral partner organisations. 

Overseeing the establishment, set-up and smooth running of the Bristol centre. Acting as the Designated Safeguarding Officer for the Bristol centre, following established training, guidance and procedures. 

Acting as the day-to-day contact for the Smart Works Charity finance team, overseeing day-to-day spend and budgeting, contributing to reforecasting exercises and ensuring established processes are followed. 

Delivering financial activities to target, maintaining an up to date database with relevant income tracking and pipeline information to facilitate regular financial reporting to the Board of Trustees and timely process reconciliation with the Board Treasurer and Group Finance team. 

Championing the Smart Works service within Bristol, including supporting the team to raise awareness of the charity and increase the supporter community through social media campaigns and in-person events throughout the year.

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES 

Essential criteria 

• Outstanding interpersonal and team management and leadership skills. 
• Experience of generating income from a variety of sources, ideally including the organisation of fundraising events and the submission of grant applications. 
• Demonstrable experience of securing new business and onboarding new partners. 
• A strong networker, with relationship management experience across seniority levels. Experience of balancing changing priorities and responding to delivery needs. 
• Proactive approach to problem solving, with an entrepreneurial attitude. Ability to work autonomously and also have a strong team focus and ethic. 
• Target driven, with excellent organisation and time management skills to meet deadlines and KPIs. Experience successfully managing and delivering projects. 

Desirable criteria 

• An understanding of the employment and skills landscape in the UK. 
• An understanding of the safeguarding requirements for a charity like Smart Works. Experience of working collaboratively with volunteer teams. 
• Financially aware, able to interpret basic financial accounts for reporting purposes. 

BENEFITS, TERMS & CONDITIONS 

• Salary of £40,000 - £42,000 FTE, depending on experience. 
• 25 days annual leave, plus bank holidays. 
• Company pension. 
• Positive, supportive working environment with opportunities for practical training and progression. 
• Full-time role, based in Bristol. Monday - Friday with typical working hours 9am - 5pm in line with centre opening times. 

All successful applicants must provide two satisfactory references and complete a Basic DBS check. 

HOW TO APPLY

Please submit a CV and answer the following questions via our recruitment portal by Monday 16th September at 12 noon.

1. Why do you want to work for Smart Works? (Max 200 words) 
2. Why do you think you are well suited to leading the foundation and opening of a new Smart Works centre in Bristol? (Max 350 words) 
3. What experience do you have managing and motivating a team? Please be specific about the number of people in the team and what results were delivered (Max 350 words) 
4. Is there anything else you would like to share at this stage. (Max 150 words). 

First round interviews are to be held virtually on Friday 20th September. Second round interviews are to be held in person in our North London centre on Thursday 26th September. Reasonable travel expenses will be covered. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us to talk about submitting a manual application. Please see the job pack for contact details.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website). 

Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works. 

This Grade 6 rated post will support the systems which ensure that Alumni & Development deliver successful fundraising by providing efficient and accurate prospect research support to the fundraising team. Daily tasks will include identifying, researching and rating high net worth individuals and organisations, identifying event speakers, guests and award nominees. The post-holder will also have responsibility for prospect pool management and supporting the research needs of the fundraisers, and wider University for writing prospect profiles, event briefings and due diligence reports, while keeping the database up to date.

With strong investigative and research skills, and excellent verbal and written communication skills, you will be a self-motivated, flexible, team player with a methodical approach to work tasks, excellent data entry, accuracy, time management and communication skills.  Knowledge of the fundraising environment and The Raiser’s Edge would be an advantage.

We are looking for a Direct Marketing Officer to join our growing Individual Giving team at Samaritans. This role will assist in the creation, management and implementation of key campaigns and projects to recruit and retain supporters maximising loyalty and lifetime value.

A valued member of the team – you’ll also contribute to direct marketing projects while supporting larger, strategic initiatives led by the 3 x Senior Direct Marketing Officers in the team.

This is a brilliant time to join the IG team at Samaritans as we continue to drive forwards our ambitious plans to enable us to be there for all those who need us. ​We’re progressing some exciting new projects, and you’ll have the opportunity to develop a variety of skills and knowledge.

We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.​

• Permanent role
• Full time (35 hours per week)
• £33,000 to £35,000 per annum
• Hybrid working – linked to Ewell (Surrey) office, with home and office working
• In-office working - at present, the team meet in the office 1-2 times per month
• We are passionate about flexible working, talk to us about your preferences

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Key Responsibilities​

• Project management of direct marketing integrated campaigns across online and offline channels from project initiation, through segmentation, data/media specification, creative approach, production, fulfilment to results analysis, ensuring income and expenditure targets are met.

• Ongoing management and review of external suppliers and marketing agencies to ensure activity takes place on schedule and within budget.

• Strategic planning and donor development. Close involvement in developing long term direct marketing strategies for priority audiences.

• Integration of Fundraising and External Affairs’ activities and objectives

• Ensures all activity is run in line with best practice and compliance.
   
• Works with the Senior Direct Marketing Officers and Head of Individual Giving to develop and deliver the individual giving strategy for priority audiences.
   
• Undertake database analysis, to inform and improve the direct marketing programme.​

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The Person​

You’ll have some previous experience of direct marketing campaign management across a range of channels. You’ll be able to effectively manage multiple projects and campaigns. Engaging and passionate about our cause, you’ll be a team player with excellent communication and personable skills.

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Full Job Description here​

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What’s in it for you – our benefits​

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

​

Hybrid and flexible working:

We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

​

Being Inclusive:

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQIA+ candidates, as these people are under-represented at Samaritans.

​

Application:

​If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and answer some short application questions on your motivations for applying. If you’re interested in applying or would just like to find out more, then we'd love to hear from you. This role will close for applications at midnight on 15th September, with video interviews scheduled to take place in the week of 23rd September.

Are you passionate about data, eager to learn and a strong communicator making databases understandable to non-techy users? Samaritans is looking for a Data Administrator to process data, deliver database training and support users, to enable effective fundraising activities.

• Permanent role
• Full time (35 hours per week)
• £30,000-£31,000 per annum
• Hybrid working - linked to Ewell (Surrey) office, with home and office working
• In-office working - twice per month as a minimum, the team often meet up once per week
• We are passionate about flexible working, talk to us about your preferences

​

Key Projects: Join us during an exciting phase as we optimise our Access Charity CRM/ thankQ database and automate many manual processes. We have a number of key initiatives this year, including enhancing the CRM functionality, refining ways of working, and leveraging technology to add substantial value to our users.

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Data team: Our friendly and supportive team collaborate both virtually and in-office. We are dedicated to growth, continuous improvement, and practical, realistic delivery.

​

The four key aspects to the role: 

1. Running Regular Processes - You’ll manage and execute regular data processes that are not yet automated, ensuring high levels of data accuracy
2. Data Diagnostics and Monitoring - You’ll proactively identify and address data quality issues and process mishaps before they affect our supporters and fundraisers
3. User Engagement - You’ll lead the development and delivery of a regular training programme for database users. You’ll tailor the training based on user feedback and provide ongoing support through regular communication with users.
4. First Line Support - You’ll be the first point of call for our service desk, handling ad-hoc user requests, such as processing funds, answering system questions and resolving reconciliation issues. You’ll action simple requests and triage more complex issues via our ticketing system. You’ll support the team (Data Officers, Data Project Lead and Head of Income Data) in their roles.

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We are looking for someone with:

• Outstanding attention to detail, coupled with problem-solving skills and analytical thinking
• Strong communication skills adjusted to the different stakeholders and their needs
• Excellent organisational and time-management skills to handle multiple tasks and deadlines
• Good level of IT literacy and in-depth knowledge of Microsoft Office, particularly Excel e.g. filters, Pivot Tables, VLOOKUP, INDEX MATCH, IF Formulas

​What’s in it for you – our benefits

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.​

​

Hybrid and flexible working: We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

​

Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Application: If this role sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and provide answer some application questions, tailored around your motivations for applying. This role will close for applications at midnight on 5 September. ​

Join us in our mission to support those in need. Together, we can make a difference.

Job Title:Family Practitioner – South Wales (Mat Cover)

Contract: Fixed Term - 6 months initially with a possibility of extending Full time (37 hours per week)

Start Date: ASAP

Location: Home based in South Wales

Salary: £33,500 per annum

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children, young people and their families?

We are seeking a full time Family Practitioner who will support families with blind and partially sighted children and young people to develop improved emotional wellbeing, resilience, and coping strategies. This post will cover South Wales so the ability to visit families and being a car driver with access to your own vehicle will be an advantage.

This post is a 6 month contract with the potential to extend and will cover South Wales, so the ability to visit families and being a car driver with access to your own vehicle will be an advantage. You’ll be part of a remote England and Wales wide Family Practitioner team, who work closely together to draw on each other’s skills and experience to ensure families receive the best service from RSBC.

The team link together to run online groups that further support families, and this work may be in the evenings.

The team meet weekly online and come together in person for two-day team training at our London office at least twice a year.

The main purpose of this role is to:

· To establish and maintain a case load of families with blind and partially sighted children and young people aged 0 to 25 who identify themselves as needing support.

· To undertake family assessments to identify specific areas of need; to identify and deliver appropriate interventions that will promote children’s development and emotional wellbeing in collaboration with family members and make and support onward referrals as required.

· To ensure that support is high quality and meets the high standard that RSBC sets, with pre agreed performance indicators.

The ideal candidate will ideally have a qualification that demonstrates the ability to establish a trusting and open relationship with families and CYP. You’ll be experienced in providing emotional wellbeing support with families directly and have knowledge of child development from experience or qualification. You’ll know about family systems/systemic practice – from experience or qualification as well as knowledge and practical experience of using family centred interventions in collaboration with families. We’d like you to have excellent interpersonal skills, and a strong teamwork ethic to fit in with our friendly and knowledgeable team of Family Practitioners across England and Wales.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, and season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 13th September 2024 although we may close this vacancy early should the suitable candidate present, so you are encouraged to apply early.

Interview: Rolling interviews

There may be a 2nd interview if required

To apply you will need to have the right to work in the UK

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Harris Hill is looking for an experienced Designer to support a national disability charity for 3 months, on a full time basis. 

This remote based role is an ASAP start and could potentially be a fixed term contract or hourly based equivalent based on a salary of £31 to £36255.

The Designer will support the charity by creating high quality creative designs that meets project and charity objectives an inspires others to support the cause. You will add value by applying best practice design skills to ensure the brand identity is strongly articulated across all output (online and offline).

Essential experience:

Demonstrable experience in delivering creative design projects from concept through to finished artwork, adhering to visual identity guidelines

Proven experience of working directly with clients and navigating design projects through the feedback process to deliver high quality outcomes that meet project objectives

Up-to-date understanding of best practice principles of accessible communications and how to apply them

Demonstrable experience in photo retouching

Demonstrable experience in designing for social media and digital platforms

Proven experience in creating impactful visual communications

Expert knowledge of graphic design principles and producing creative across online and offline platforms

Expert knowledge in setting up artwork for print and optimising output for a range of digital channels

Demonstrable and up-to-date knowledge of design trends and best practice

Understanding of strategic use of social media, and hands-on experience of at least one social channel

Should you require further information, please apply without delay as the client wishes to move quickly.

FICS is seeking a creative and committed Communications Officer to join the Development and Communications team. The purpose of this role is to deliver FICS' communications strategy, expanding our reach and producing engaging and accessible content. This role sits as part of the Development and Communications function, serving both the advancement of FICS’ theory of change as well as working with the programmatic teams in a support capacity. In this position, you'll thrive on collaboration, working closely with various teams and working in a busy, adaptive environment. 

Job Title: Global Communications Officer
Reporting to: Senior Global Communications Manager
Contract Type: Full time (37.5 Hours) Permanent
Principal Location: London
Salary: £27,000-£30,000

Part 1: Role Purpose:

Street Child is looking for a dynamic, confident individual with a passion for communications and a drive to make a difference.

We need a Global Communications Officer who is adaptable, personable, has an attention to detail and is ready to tackle any task with gusto. We are looking for someone who can drive forward our owned channel development, grow our website traffic and social media channels whilst maintaining strong platform engagement rates to generate fundraising.

Our ideal candidate will also create fresh campaigns with market cut through, develop clear, creative collateral, support our growing global advocacy efforts and identify opportunities for telling stories from Street Child’s programmes around the world. An eye for design and some basic editing skills is a bonus. 

Part 2: Key Responsibilities:

1. Social channel content creation, maintenance and development

• Lead on the development and maintenance of the Street Child social channels, pushing forward our social strategy with a relentless focus on growth and engagement. Develop, create, and manage engaging content for our social media platforms (e.g., Instagram, Facebook, X, LinkedIn, TikTok), including identifying strategies for viral and timely content.
• Craft compelling copy and visuals that align with our brand voice and promote Street Child programmes around the world.
• Identify and leverage emerging trends and opportunities for Street Child’s social media presence.

2. Day-to-day website content updates & maintenance

• Lead on the day-to-day content updates and maintenance of the Street Child website, working to a turnaround time of 48 hours for business-as-usual activity.
• Work with external web developers to ensure Street Child’s website is optimised for raising awareness of our work, engaging supporters and raising funds.
• Develop high-quality written and visual content optimised for web, including managing our blog to ensure a steady output of content on Street Child programme areas, including primary education work, education in emergencies, and humanitarian programmes.

3. Communications resource for global fundraising teams

• Support the strategic development and communications needs of European and North American entities, ensuring a strong cohesive global voice for Street Child.
• Support global fundraising teams on all communication resource needs, including but not limited to event publicity/promotion, key appeal content and community resource generation.
• Support the creation of content/collateral for fundraising teams.
• Support the development of corporate communications, including but not limited to the design of impact reports, event promotion and publicity.
• Work with colleagues in other fundraising teams to establish communication calendars and plan for their respective areas of work, identifying communication needs and deadlines ahead of time.

4. Global advocacy communications support

• Support the delivery of global advocacy events, such as UNGA and World Economic Forum.
• Support corporate communications strategies around global advocacy events, such as UNGA and World Economic Forum.
• Craft compelling advocacy messages for Street Child-owned channels, working closely with our global programmes experts to position the organisation as though-leaders in the global education sector.

5. Wider MMC support

• Support the delivery of key content and assets for media.
• Support the contracting of in-country photographers and videographers.
• Support the individual giving donor mapping and communications development, helping to deepen and develop our donor relationships and increase unrestricted fundraising.
• Able to represent Street Child appropriately both internally and externally.
• Carry out all reasonable requests that are within the broad remit of the role.
• Support the delivery of the Annual Report.

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.

The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.

As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.

Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams  as well as have experience of presenting customer and market insights to influence commercial decision making.

This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.

Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.

The key aspects of this role are:

• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.

• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting

• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to  grow our capacity and ability to use customer and product data

• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies

• To help drive an audience-led culture to support decision making

• Supervise any  tech development or migration projects for the department as required

Key relationships - Internal

• Director of Professional Learning Services

• Head of Commercial Strategy (Line Manager)

• Data Systems Support Officer (Direct Report)

• Data Analyst (Customer Data and Audience Insights) (Direct Report)

• Head of Data and Analytics within the Technology and Data directorate

• Peers and colleagues within the Business Development and Sales Team

• Peers and colleagues within the Customer Services team

• Peers and colleagues within the Professional Learning Services Department

• Peers and colleagues within Knowledge and Information teams

• Peers and colleagues within the Technology and Data directorate

• All other Income Generation directorate teams

Key relationships - External

• Third party suppliers and pro-bono advisors

Main duties and responsibilities

• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights

• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.

• To recruit, train, develop and manage the PLS Data and Insights team  in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.

• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan

• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios

• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice

• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements

• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.

• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project

• Take responsibility for integrating the PLS department into any cross directorate data projects

• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.

• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.

Responsibilities for all Staff within Income Generation and Professional Learning Services:

• A commitment to safeguard and promote the welfare of children and young people

• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team performance

• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making

2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages

3. Experience of creating and delivering data strategies to improve business performance

4.  Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight

5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.

6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.

7. Excellent presentation skills and ability to write reports both verbally and in writing

8.  Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.

Are you interested in working in a role that makes a real difference to the lives of vulnerable adults?

We are looking for someone to join the Pan London Street Homeless Services working within our Spring Gardens service, a busy service accommodating around 100 clients.

Working in the role of Locality and Community Engagement Coordinator your aim will be to enhance and develop working practices and culture across the service; working with staff, clients and the local community to build awareness and understanding, maintain long lasting and positive relationships to support our ambition that everyone should have a place to call home and fulfil their hopes and ambitions. You will work hard to increase engagement and collaboration, reduce incidents and Anti-Social Behavior (ASB) which will ultimately benefit clients and the local community.

This role is Monday – Friday 9am-5pm.  

About you 

We are looking for someone with experience of working with people who have experienced homelessness and/or social exclusion, you will also have some experience of developing strategic partnerships and productive working relationships with a range of external and internal partners and stakeholders.

You’re excellent communication skills and ability to work with others whilst managing your own time, are as important as your ability to provide training to empower staff and volunteers to make positive changes to working practices to support St Mungo’s clients and the community. You will also have a good working knowledge of a range if IT applications.

Above all we are looking for inspirational, committed individuals who have a genuine desire to get involved in the aims of the service and create positive change.

How to apply 

Click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date: 10am on Thursday 19 September 2024

Interview and assessments on: TBC 

The Talent Set are delighted to be working with War Child to find their PR Manager.

The charity offers both remote and hybrid working options from their office in North London.

The PR Manager will be responsible for engaging with traditional, new, and niche media, across campaign areas including music, art, gaming and sport, and devising PR plans that support these and other fundraising and advocacy goals.

You will play a leading role in planning and executing the PR communications activities for War Child UK, as well as overseeing superb content development that supports PR activities.

You will also play an important part in executing our brand narrative around children affected by conflict and how War Child are supporting them with power and impact.

Key Responsibilities:

• Develop, manage and lead proactive media strategies that promote War Child’s PR campaigns ensuring that these PR elements are effectively integrated into wider marketing and communications plans.

• Secure media coverage that helps mobilise the public to raise money or take action to support us. This includes developing and leading media partnerships that enhance our profile and coverage in pursuit of advocacy and fundraising goals.

• Manage the press office to ensure that journalists are engaged with promptly and professionally in a way that enhances our reputation as an effective and trusted media operation.

• Provide expert strategic advice across the organisation on the best routes and angles to secure impactful media coverage and to identify and respond to media opportunities.

• To write, edit, commission and disseminate press-releases, op-eds, statements and other content to secure coverage of War Child across print, broadcast, and online media.

• Build, lead and maintain strong relationships with journalists across a range of priority target media outlets and publications that help secure coverage for our goals - including through managing and overseeing press trips.

Person Specification:

• An experienced media professional, with a track record of developing, leading and managing creative PR campaigns.

• A demonstrable record of strategically identifying target journalists and outlets and successfully placing coverage – both mainstream and niche – that reach priority audiences.

• Experience of developing media partnerships with online outlets, magazines newspapers, broadcast media and able to navigate these relationships to ensure the best possible outcomes for War Child.

• Experienced in developing and commissioning content.

• Experienced in developing press angles and hooks that achieve cut-through in a competitive media landscape.

• Already has or would welcome quickly developing an understanding of the sensitivities involved in media work when it comes to vulnerable children and young people, and how to balance objectives with safeguarding obligations.

• Excellent communication and interpersonal skills, with a high degree of emotional intelligence to deal with a variety of internal and external stakeholders and the ability to build effective working relationships at all levels.

• Excellent writer with experience writing and editing press releases, op-eds, blogs, statements and media plans.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Location: Scunthorpe General Hospital, Scunthorpe, North Lincolnshire

Role Profile

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be part of a newly established and innovative service working across the Emergency and Same Day Emergency Care Departments at Scunthorpe General Hospital.

You’ll be working as part of a wider integrated team and will be a physical presence at all touch points and decision making opportunities. You’ll enable targeted, preventative community interventions that are focused on admissions avoidance and turning people around at the ‘front door’.

You’ll act as the first point of contact for all referrals into the voluntary and community sector ensuring people who can be supported through a community response are linked to appropriate interventions addressing the social, economic and environmental factors that affect people's health.

You’ll empathise with people and provide person-centred support in a non-judgemental way, enabling them to self-manage. You’ll use a strength-based approach focusing on what the person can do for themselves to improve their health and will build resilience by supporting them to identify what assets they already have or can draw upon.

You’ll ensure service data and local intelligence is captured and communicated to inform the review, revision and development of interventions to meet needs, strengthen community and individual resilience and help to develop and grow accessible and sustainable activities and services that address the wider determinants of health and reduce health inequalities.

You’ll also record project outcomes and develop a feedback loop ensuring the impact of community response is reflected back to system partners, facilitating understanding of the impact of low level interventions on individuals and the system as a whole.

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays