Jobs

We have an exciting opportunity for a Service Delivery Manager to join the Domestic Abuse Specialist Service in Brighton & Hove. This role is full time working 37.5 hours per week and is offered on a hybrid basis working between home and our office in Brighton.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This hybrid role is based in Brighton & Hove. Applicants will need to be able to meet with staff where required, and to attend the Brighton office for team meetings, training sessions and other requirements as they arise. There is a mandatory office attendance requirement with a minimum of 1 day a week. You will work closely and collaboratively with a range of internal and external stakeholders as well as other statutory agencies and third sector organisations within Brighton and Hove.

Your role will include updating systems, and answering internal and external enquiries. Other roles will include updating and researching our Case Management System, providing management information and ad hoc support as needed. You will be organised, have the ability to multi task and form positive working relationships with both internal customers and stakeholders.

You will be resilient, confident, happy to work as part of a team and willing to constantly learn and adapt to new situations. You will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. You will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Migrants Organise is a national platform where refugees, migrants and allies organise for dignity and justice in solidarity fe for all. We are looking for an Organiser who believes in freedom and justice for all and the universal right to health, with the skills, initiative and interest to work with the team to continue to grow the Patients Not Passports campaign in a changing political environment and the ability to facilitate power building, action in pursuit of long-term structural change. 

The Access to Healthcare Organiser will help shape Migrants Organise’s strategy to grow an organised refugee and migrant solidarity movement as part of the Patients Not Passports campaign, alongside our partners at Medact, in order to bring about systemic change to end the hostile and racist immigration enforcement system in the NHS. The Organiser's work will include identifying, recruiting and supporting people charged or denied healthcare and facilitating their participation in the Patients Not Passports campaign, as well as supporting migrant movement builders to organise, lead and deliver organised and effective social justice actions locally, regionally and nationally alongside supporters and allies. 

Closing date for applications: 14 July 2024, 23:59 (BST)

Organisation: Scriptoria Sustainable Development Solutions

Contract: Full time, permanent

Location: Flexible (UK only): Remote and/or London office, plus possible business travel

Salary: £35,000–£38,000 (depending on experience)

Start date: ASAP

Are you ready to leverage your communications skills and strategic thinking in an exciting role? Join our dynamic and friendly team at Scriptoria as a Communications Strategist and Writer! You'll create impactful content for top-tier international development and research organisations around the world, working with leading experts in diverse fields such as agriculture, water resources, climate change and health. Your ability to navigate and engage with a variety of subjects will be key to this role, making every project an engaging and rewarding experience.

Who we are

Scriptoria is a values-driven, ethically focused company that has a strong international reputation for excellence. We specialise in helping clients around the world to tackle sustainable development, poverty reduction, health, and climate and environmental issues. Our Communications, Consulting, Data and Training teams focus on knowledge management, data management and communications to help research, international development, government and other organisations better manage information and communicate their findings.

Who we’re looking for

We are seeking a talented and experienced communications strategist and writer, with a background in sustainable development, science or health communications, to join our Communications Services team. You will be educated to degree level – if you have a postgraduate qualification in a subject area relevant to our work, even better. We are looking for someone with a passion for making a difference through communications, with a friendly, outgoing personality. You’ll be interested in engaging strategically with international development and research projects to showcase results and enhance the impact of their work. You will also be encouraged to contribute to company-wide strategy and business development.

Your role will include:

• Developing and implementing communications, campaign and event strategies: you will develop and drive forward strategies and implementation plans to help organisations define their communications objectives and translate them into achievable outcomes.
• Writing and advising clients: you will write (and edit) copy for a wide range of materials and subject areas, and provide clients with advice on communications materials and approaches to best meet their needs.
• Generating new projects and business: you’ll have the opportunity to define your own role by supporting the team in generating strategic business opportunities – meeting clients and helping them to fully understand the benefits that working with Scriptoria brings.

Working at Scriptoria

The role offers the opportunity to get involved in a variety of projects, gain experience in different areas and contribute to the diverse range of services that Scriptoria provides.

Our staff have the flexibility to work wholly or partly from home or from our office in Tooting, South-West London, during regular operational hours (08:30–17:30). If working from home, staff must have a working environment suitable for holding video-call meetings with clients. Wherever you work, you will interact regularly with other team members to share skills and exchange ideas.

You will have 25 days of annual leave per year, plus public holidays.

Key skills and experience

1. A degree in a subject area relevant to our work. A postgraduate qualification would be an advantage.
2. A minimum of five years’ experience, together with a track record in developing communications, campaign and event strategies, and advising clients on their implementation.
3. Experience in presenting to groups and facilitating workshops. Enthusiasm to travel would be a big advantage.
4. Extensive experience as a writer in the areas of sustainable development, science or health, with a demonstrated flair for writing compelling, engaging text that effectively communicates key messages.
5. A proven ability to develop and work to a brief, analyse and synthesise source materials and convey complex and technical information to non-specialist audiences.
6. Excellent attention to detail, and the ability to copyedit and proofread documents.
7. Strong project management skills and the ability to multi-task, meet deadlines and cope flexibly with a range of jobs to meet (and exceed) client expectations.

The ideal candidate will have relevant qualifications and/or equivalent experience and demonstrate a commitment to continuous learning and professional development. This role is crucial in building and nurturing relationships with community partners and allies, with a predominant focus on partnerships, fundraising and individual giving to support our mission. 

Community Engagement;

• Identify and engage with key community partners and allies.

• Together with the Fundraising and Training Manager and Senior Leadership Team, build and maintain strong relationships with local organisations, stakeholders, and influencers.

• Represent the organisation at community events, meetings, and forums to promote our mission and initiatives.

Partnership Building;

• Create and manage partnership agreements, ensuring mutual benefits and clear expectations.

• Collaborate with partners to develop joint initiatives and campaigns.Stakeholder Management

• Serve as the primary point of contact for community partners and allies.

• Ensure timely communication and updates on organisational activities and opportunities for collaboration.

• Organise and participate in events to strengthen community ties and foster new relationships.

Individual Giving;

• Together with the Income Generation & Training Manager, develop and implement a strategy for individual giving, including donor acquisition, retention, and stewardship.

• With direction from the Income Generation & Training Manager, create compelling fundraising campaigns and appeals to engage individual donors.

• Monitor and analyse donor trends to inform fundraising strategies and improve outcomes.

Donor Engagement;

• Cultivate relationships with donors, providing personalised communication and recognition.

• Develop and manage donor events and activities to build loyalty and increase support.

• Prepare and deliver presentations, proposals, and reports to donors and prospects.

Fundraising Targets;

• Set and achieve annual fundraising targets for individual giving.

• Track and report on fundraising progress, providing regular updates to senior management.

• Ensure efficient use of resources and maximum return on investment.

Yorkshire Children’s Charity is needs-led charity and exists for the sole purpose of helping children who are at a disadvantage in life; be that due to disability, ill health, or financial circumstance. We understand that sometimes everyone needs a helping hand, and we want to be the charity that those in need turn to.

Yorkshire Children’s Charity is seeking a Trusts and Foundations Manager to work with the CEO to develop and grow a fundraising strategy. You will be responsible for all Trusts and Foundations income generation and you will be expected to deliver high-value fundraising proposals.

Core Functions Trusts and Foundations to Include:

· Maintaining and growing the database of trusts and foundations with potential to support Yorkshire Children’s Charities, prospecting funders for new and growing programmes. You will have access to FundsOnline to support prospecting.

· Work with our Board of Trustees to map connections with Trusts & Foundations and establish a plan of introductions/stewardship to be managed by Trustees

· Proactively seek out trusts and foundations who support capital projects.

· Work with the CEO to develop a funding strategy for the Great Yorkshire Build.

· Work closely with the CEO to develop corporate partnerships.

· Manage Trust income in line with donor requirements.

· Identify and build relationships with trusts and foundations through proactive stewardship to secure new donors and retain existing donors.

· Deliver high quality and engaging content, including but not limited to:

o Funding proposals/applications/Case for Support/’One-pager’ pitches

o Impact reports

o Charity award applications

o Corporate fundraising applications

o Speeches and appeals

o Annual report

o Case study/content bank

· Work closely with the Programmes Team to continue developing the impact measurement framework, collecting, analysing and effectively reporting on charitable output and impact.

· Working closely with the Programmes Team to support the development of new programmes from a funding perspective e.g., our new Forest School Programme in development.

· Ensure we report to trusts/foundations and donors on our charitable output.

· Contribute to the charities newsletters, e-campaigns and external communications to ensure supporters know how their donations are being spent.

· Work closely with the CEO to build and develop the charities subscription offering and maintain existing members.

Office Location: Chapel Allerton, North Leeds

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

In this crucial role within our Immigration Team, you will collaborate closely with colleagues to deliver confidential OISC Level 2 advice and representation. Additionally, you will support and train colleagues working at Level 1, ensuring the highest standards of service and advocacy.

As Southall Black Sisters’ in-house Immigration Solicitor, you will provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future. Your work will play a vital role in providing expert legal advice and representation to our vulnerable clients, free of charge. As access to free or low-cost legal advice becomes scarcer, this support is now more important than ever.

You will collaborate across all our teams, particularly with the NRPF (No Recourse to Public Funds) and the Policy teams. This role offers the opportunity to engage closely with key campaigns and projects, with a view to influencing change within the legal and governmental landscape.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Our partner is a nonprofit organization providing accessible & effective mental health interventions for youths. They are seeking a part-time CFO to add expertise and oversight of their finance function to ensure financial sustainability. This role is a really interesting opportunity for an experienced finance professional to shape the finance function of a young, but growing organisation.

Responsibilities

• Develop and implement financial strategies, and lead the development of financial projections and scenario planning to inform decision making.
• Lead the finance function, overseeing the day-to-day operations (cash, accounts payable, accounts receivables and payroll) and ensure compliance with accounting and financial reporting standards, as well as legal and regulatory requirements for Kenya and the USA
• Evaluate and implement financial systems and processes to improve efficiency, accuracy, and transparency
• Oversee the preparation of budgets, financial statements, and other financial reports
• Develop and manage the organization's risk management
• Lead, develop, and mentor a team of young professionals 

Requirements

• Qualified accountant with at least 5 years of relevant experience, and willing to be hands on.
• Strong technical accounting experience covering financial accounting, management accounting, budget creation and monitoring, financial analysis, and reporting, preferably within a not for profit.
• Experience of working in a start-up or of establishing a finance function is strongly desirable.
• Experience of leading a finance function, including providing financial analysis & insight  and strategic advice to aid decision making.
• Experience of grants management, compliance and reporting
• Exceptional communication skills, with the ability to work with both finance and non-finance staff.
• Strong strategic and problem solving skills. 

This is a remote role, although they would be open to someone working from their office.

They anticipate the role will require 2 days/week, perhaps with more time required initially to set up the finance function and then at important times in the year, including year-end.

About the Role...

Are you passionate about making a positive impact on the lives of vulnerable individuals? The Renewal Programme, a well-established and respected local charity in the London Borough of Newham, is seeking a dedicated Housing Support Worker to join our team on a full-time basis.

You will play a crucial role in providing effective and high-quality support and resettlement services to vulnerable single homeless adults housed by the charity. Support workers are vital members of our team as they provide support to tenants, helping them to develop the life-skills they require to move on to independent living. In this role you will manage a caseload of tenants, supporting and encouraging them to maximise their skills and choices.

Your responsibilities will include:

• Conducting interviews and assessing the suitability of prospective tenants.
• Inducting new tenants into their local community and ensuring their understanding of their rights and responsibilities.
• Developing and reviewing support plans with tenants and coordinating with other professionals involved in their care.
• Holding keywork sessions with designated tenants and conducting regular risk assessments.
• Providing information, advice, and advocacy on welfare benefits, education, budgeting, and independent living skills.
• Liaising with external support service providers and fostering connections with community groups.
• Recommending permanent housing options and providing support and advice to successfully moved-on tenants.
• Upholding health and safety standards and maintaining positive relationships with the local neighbourhood.

About You...

You will play a crucial part in providing a safe and supportive environment for residents, many of who are formerly street homeless. As a natural communicator with excellent interpersonal skills, you will possess a supportive and non-judgmental approach.

Your ability to work within policies, procedures, and regulations is essential to maintain a safe and effective environment.

If you are ready to contribute to empowering vulnerable individuals and making a positive impact on their lives, we invite you to apply. Your dedication and commitment will play a vital role in helping our residents transition towards a more independent lifestyle.

Requirements:

• Experience of face-to-face support work with vulnerable individuals.
• Practical experience in assessment, key-working, and advocacy.
• Knowledge of housing management, support planning, and relevant statutory services.
• Excellent communication, organizational, and analytical skills.
• Ability to work under pressure, manage time effectively, and maintain accurate records.

A bit about us

The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are able to offer the successful candidates a friendly, supportive and values driven work environment with a real opportunity to make a positive difference in the area of housing and homelessness in Newham. 

Application procedure

Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have positions filled as soon as appropriate candidates are identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages long. 

Please refer to the job description and person specification attached and note an enhanced DBS check will be required. 

We look forward to hearing from you! 

 Newham Community Renewal Programme welcomes applicants from all backgrounds and identities.

The charity is seeking a dynamic and motivated individual to work as part of a Volunteer Service Coordinator’s Team to oversee the co-ordination and delivery of Womankind’s remote befriending service for women with mental health issues. 

Some of the credentials you will need:

• Experience of working within one or more of the following areas: volunteer management, counselling/therapeutic services, mental health, sexual violence, domestic abuse, health and social care.
• A knowledge and understanding of women’s mental health issues including, trauma and issues relating to domestic abuse, sexual violence and its impact on women
• Experience of delivering services and supervising others.

We're looking for a kind, compassionate and resilient Activities Coordinator to join our homelessness and complex needs service in Kensington & Chelsea.

£29,423.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

The Activities and Move on Coordinator is responsible for managing and promoting Look Ahead's move on pathway across the RBKC complex needs service and also ensuring there is regular activities across all of our services that will not only build on residents' life skills but also enhance co-production within our services. The post holder will be responsible for sourcing accommodation in the private rented sector - liaising with landlords and sourcing new move on routes for resident. The post holder will also be responsible for sourcing funding for activities both internal an externally and working with residents across our services to ensure that the activities ran are done so in a co-produced way. This will also involve liaising with and establishing relationships with agencies outside of the organisation with whom we can form joint working relationships that will help with us developing life skills and enhancing the residents experience when it comes to co-produced activities available to participate in within our services.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Facilitate and lead on activities across all of our services
Ensure there is clear communication across all forms with residents , staff and external agencies about ongoing activities both in and out of our services
Source funding for activities both internally and eternally
Ensure that residents are regularly consulted to gage their interests in the types of activities we promote
Develop and design activities that will target development of residents life skills whilst in our services
Promote and encourage resident participation in all activities and creating opportunities that will ensure activities are co-produced
Develop and create a calendar around planned activities that will ensure ongoing staff involvement and participation
Develop links with private sector landlords and estate agents in order to source private rented stock and promote Look Ahead as a partner organisation
Work in partnership with the local authority move on co-ordinator, creating innovative schemes to support long stayers in accommodation
Attend and complete all relevant documentation for placement review meetings
Maintain accurate records of service utilisation

For the full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Is highly motivated and a self-starter
Enjoys managing and motivating others
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is respectful, articulate and sensitive in style of communication
Is able to advertise and promote activities in a way that will lead to engagement
Is excellent at working with others and working in a co-produced way
Is creative and able to put creative ideas into action
Is naturally well organised and able take practical steps towards objectives
Is passionate and enthusiastic about his/her career and job experiences

For the full job description please see our website.

What you'll bring:

Essential:

Has relevant sector work experience
Demonstrable experience of supporting vulnerable adults with Learning Disabilities

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Hidden Harm and Family Support Practitioner sitting in our Community Hidden Harm Awareness Team (CHHAT) (Essex)

3 Positions Available

Permanent with funding until 31st March 2026

DNM £29,855.00

37 hours

We are looking for an experienced young people's practitioner. You will be confident in your work with young people and join our dynamic, ambitious team.

CHHAT provides a programme of targeted support services to identified, young people/young carers. The CHHAT practitioner will provide support to, and improve the physical, mental and emotional wellbeing of young carers and their family network. You will address a number of target areas for children/young people who are caring for/affected by parental/familial substance misuse and mental health.

Our engagement with young carers covers early to high intervention needs. We also support cases of historical parental substance use, where the young carer may, or may not still be residing with their parent, but continues to be affected by the experience.

In order to be successful with this role, you will need to be able to demonstrate that you have extensive experience of: -

Delivering direct interventions with vulnerable young people (8-25) on both a one to one and group work capacity. As well as working to support the family network.

Co-producing care and safety plans with young people that are young people led, focusing on both a relational & strength-based approach.

Extensive partnership working in a multi-agency environment to ensure that the needs and wishes of the young person are heard and acted upon.

You will work as part of a team and need to be able to work in a flexible way which includes flexing their day and work location as need indicates, including being based in the locality office in Chelmsford and working in the home environment to increase convenience and accessibility

You will need to demonstrate that you have:

-A relevant professional qualification working with vulnerable children and families is desired e.g., Diploma/degree in social work, counselling qualification, professional youth worker or related NVQ or degree. Or Substantial relevant experience of working with vulnerable young people facing significant challenges within this sector.

-Substantial experience of working with vulnerable young people and families that are hard to reach and from diverse backgrounds on both a one-to-one basis and through group work interventions.

-Experience of supporting adolescents who are dealing with complex and sensitive issues through offering advice and advocacy.

-Experience of partnership and multi-agency working.

-Experience of working on one's own and within a team.

-Experience of using IT based case management systems.

Closing date for applications will be 9th July 2024. If after 14 days, we have received enough applications we can close this vacancy from the 25th June onwards.

Interviews will be held in person on: 8th, 9th & 15th July 2024

Sandy Bear is going through a period of development and we need our income to grow to achieve this. Our newly created Head of fundraising and marketing will play a pivitol role in achieving our ambition.

Supporting our existing Income generation and taking it to the next level, there is ample opportunity to put your stamp on fundraising within Sandy Bear. Whether you are an experienced fundrasier looking to develop your career, or a seasoned manager looking for a new challenge and can champion our cause, we want to hear from you.

Sandy Bear has a great team of volunteers and staff and this is an exciting time to be joining us and help implement different genres of fundraising.

This role is working across Wales, supporting our Wales based charity.

Are you a confident, passionate, and creative communicator with experience in leading and developing organisational communications planning? We’re looking for a Communications & Marketing Manager to help us ensure the students at The University of Central Lancashire have a visible, vocal and engaging Students’ Union.

You will be working with a creative, ambitious, and forward-thinking Communications Team. With our social media, e-marketing, website and creative work all happening in-house, we’re looking for the right person to be the key link between different departments at the Union. Ensuring our members hear about (and can get involved with) the varied breadth of activity we foster and develop. 

UCLan Students’ Union is a values-led organisation ready and excited to launch our new strategic plan. If you’re somebody who wants to make a difference while working in a student-driven environment, we’re the place for you.

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 12 July 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

• Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
• Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
• Ensure that the best donor experience and journey is in place across all income lines.
• Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
• Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
• Provide timely and accurate reporting to the Director of Fundraising.
• Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
• Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
• Experience of managing a team to deliver excellent supporter or customer care. 
• Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
• Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
• Strong organisation and evaluation skills and ability to prioritise workflow and resources.
• Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

• Experience of training and mentoring others to ensure the best donor experience.
• Automation of imports from various fundraising platforms.
• Experience of mapping donor journey and fundraising logistics processes.
• An understanding of Direct Mail processes and logistics.
• A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

• Annual leave 25 days plus bank holidays
• Non-contributory life assurance scheme
• Standard Life pension scheme with Company contributions starting at 3%
• Employee Assistance Programme - offering free 24/7 support & counselling and advice