Age UK York is a local charity passionate about supporting older people in York to live more rewarding lives through practical support and advice.
Our services aim at improving the quality of life for vulnerable and isolated people, maximizing their independence and helping them to remain safe and comfortable in their own communities for as long as possible.
The Supporting Independence Service (SIS) offers companionship and practical help, maintaining people’s individual dignity, privacy, freedom of choice and being treated with respect.
As the Supporting Independence Manager you will lead and oversees our SIS contract with City of York Council (CYC) and other aligned programmes of work.
You should be confident in conversing with people, some of whom have hearing or cognition difficulties, by telephone, online, and face-to-face. Lone working is required, as is access to transport - you will be required to travel within City of York boundaries to see people in community venues or their home environment, as well as working from our office in Margaret Street, York.
We focus on doing the best for our service users and colleagues. You'd be joining a friendly team both in the Supporting Independence and Information and Advice Service and the wider organisation.
Key Responsibilities:
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Working with the Deputy Chief Executive, set, monitor and manage service budgets; and ensuring effective use of resources
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Deliver the SIS in line with quality and performance requirements ensuring effective and timely support to local people and continuing development of our offer in line with need
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Leading the recruitment and selection, support, supervision and training of staff and volunteers in the Supporting Independence Service
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Leading Age UK York’s relationship with a range of partners including but not limited City of York Council, health partners, the Voluntary and Community Sector, service users and their families
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Maintain an awareness of current local and national issues affecting older people where necessary, researching new information and resources, also work with partner agencies relevant to our client group
Qualifications, Skills and Experience:
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You should be experienced in building a strong and open culture, focused on outcomes for the service users, and have experience of working with older people
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You are used to working in partnership with other organisations and managing staff, including teams working remotely
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You have experience of managing a budget, working to control costs and of contract management and working with funders to effectively deliver a service
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Knowledge and understanding of co-creation practices as part of continuous learning and improvement
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You should have access to transport to attend external meeting in City of York boundary area
Salary and Benefits:
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Up to £28,176.46 pro rata for part time
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A genuinely friendly and supportive environment
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Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service.
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Birthday day off
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Enhanced sick pay after 6 months of service
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Flexible work schedule
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Potential for funding towards professional qualifications
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Employee discounts
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Free eye test
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Free flu jab
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Free DBS (Disclosure and Barring Service)
How to Apply: Please submit an up to date CV and Supporting Statement
Application Deadline: Midnight Tuesday 15th April 2025
Potential Interview Dates: w/c 21st April
Equal Opportunity Employer: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Thank you!
Customer Information Manager
Salary £32,320 Full Time 35 hours per week
Do you want a job that makes a positive difference to people’s lives?
Age UK Croydon’s is recruiting for a new role of Customer Information Manager.
If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.
Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Registered Charity
51 - 100
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.