Office Administrator Jobs

Examinations Administrator (Clinical)
£31,531 pa plus excellent benefits
London WC1
35 hours per week, full-time, permanent 

As an Administrator within the Education and Training Division of the College, you will be responsible for the administrative delivery of clinical examinations for trainees and candidates looking to gain membership of the RCPCH (MRCPCH), providing the administration that supports examination preparation from application through to the delivery of results.

This crucial role within the Clinical Assessment Team requires first class customer service and communication skills along with the ability to manage a high volume of work in a cyclical work pattern, such as university registry and admissions sections.

You will be responsible for providing effective customer service for candidates, examiners and the host teams, along with the preparation and confirmation of the examination schedule with relevant examination leads. You will also work with Officers and examiners on the examination appeals process.

Educated to A-level standard or equivalent, you should have substantial relevant administrative skills, along with the ability to act to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data.

Your excellent report writing skills will enable you to present information in a fluent and persuasive manner to people at a range of levels.

With the ability to prioritise your workload and work well under pressure, you will also be able to work both independently and as part of a team.

Experience of the administration of examinations and a background of working in and supporting the work of a membership body, or an education or training setting, would be desirable. Experience of working with online platforms would be beneficial to these positions.

The RCPCH Education and Training Division sets and monitors standards for the training and assessment of doctors working in paediatrics and child health in the UK and overseas. It also sets, monitors and administers the College examinations (MRCPCH and DCH), whilst making recommendations on the training of paediatricians including GMC certification. The division’s Clinical Assessments team supports candidates to register, apply for and sit their clinical exams - whether in the UK and Northern Ireland, or in a growing number of countries internationally. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 6 January 2025
Interviews: w/c 20 January 2025

Grants and SPF Administrator

Salary £27,000 - £28,080 per annum ( subject to skills and experience)

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week.

The grants and spf administrator will report to the grants manager.

Job Purpose

This is a varied role supporting the team by providing administrative support.

The role sits within the grants team and a significant part of the role involves working closely with the charity’s finance team processing payment claims from grants and special purpose funds (SPFs). This will involve daily use of the charity’s financ system ‘Access’ for data entry, coding of invoices and first line approvals for expenditure. No previous knowledge of Access is needed, (you will be trained on the system). You will be the first point of contact for the RFL and University College London (UCL) colleagues that are making the submissions for the claims.

You will provide grants management admin support which will include liaising with applicants on the status of their applications and admin support at the panel review meeting. Your role will include day-to-day administrative tasks relating to grant management and processing.

The broad remit of this role offers an exciting opportunity to sit within the grants team and see the difference the funding from our generous donors can make to staff and patients.

Objectives

• Process payment claims from grants and SPFs being the first point of contact for the RFL and UCL colleagues that are making submissions for the claims
• Support the monitoring of SPFs, providing spend and balance statements to signatories of each fund
• Process grant applications and keep applicants up to date on the state of their application; logging new grant applications on the grant log, Identifying any missing information or paperwork 
• Manage the SPF and grants email inboxes providing a timely response to enquiries
• To provide data/information required for reporting and meeting papers.
• General administration to support the smooth running of the grants and SPF directorate

Key Relationships

• Finance and Fundraising teams
• Grant holders and SPF signatories (RFL and UCL staff)

RFL and UCL finance offices

Person Specification

Qualifications

· CSE/GCSE in Maths and English or equivalent (Essential)

· Educated to A level or equivalent (Essential)

· Educated to degree level (Desirable)

Experience

· The ability to act on your own initiative and provide recommendations (Essential)

· Collaborative working in a team (Essential)

· Engaging with a wide range of stakeholders (Essential)

· Customer service experience (Essential)

· Experience of using a data base for information management and processing (Desirable)

· Experience of processing invoices and receipts (Desirable)

· Working with administrative systems and processes (Desirable)

· Experience of providing administrative support for committee and team meetings (Desirable)

· An understanding of grant management (Desirable)

· Experience of working in the charity sector (Desirable)

Skills & Knowledge

· Excellent attention to detail (Essential)

· Strong IT skills, notably MS Office (Essential)

· Prioritise and manage own workload (Essential)

· Problem solving (Essential)

· To be self-confident and willing to take responsibility (Essential)

· Knowledge of the general requirements for providing supporting documentation as evidence of expenditure               (Desirable)

· Use of finance systems (Desirable)

Communication

· Excellent communication skills both verbally and written (Essential)

· Excellent interpersonal skills with the ability to establish good working relationships with RFL and UCL staff, internal     and external stakeholders (Essential)

· The ability to: empathise and support staff positively and build supportive and trusting relationships.

Other Requirements – We expect you to: -

· Take time for personal development, contributing learning and ideas to the wider team.

· To work to tight deadlines and deliver results

· To have a positive professional work attitude

· Be highly motivated and able to take the initiative

· Have a strong affinity with the NHS and philanthropic values

· Support your team and your other colleagues

· Attend meetings and training as required

· Be flexible and respond to the needs of the charity

· Attend supervision on a regular basis with the line manager

· To treat everyone equally, regardless of sex, age, disability, gender reassignment, race,

ethnicity, religion or belief, sexual orientation, or any other protected characteristic

· Read and adhere to the charity policies, including the dress code, and all relevant

legislation and ensure that any team members who report to you do the same

· Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy, and respect.

· To undertake any additional relevant duties as required

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

Grants Department:

• Works strategically with the RFL to align funding with objectives and priority areas. The department allocates grant funding to RFL and UCL through its grant programmes. Furthermore, we oversee expenditure from SPFs (designated pots of money given for a specific purpose)
• Is responsible for overseeing the charity’s grant funding programmes and SPFs ensuring they adhere to high governance standards, monitoring the progress and impact of the projects we fund.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Location: Hybrid with a need to work from Bristol Office 2-3 days per week

Closing date: 6th January 2025 

W/C interview date: 13th January 2025

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time. 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for an Income Operations Administrator to join our Income Operations Team.

This is a wide and varied role that includes supporter donation processing and recognition, data processing on our CRM database, income reconciliations, internal and external fulfilment requirements, complaints investigation and reporting.  You will use our database to input income batches, and you will also be confident using excel to reconcile data. Don’t worry if this is new to you, full training will be given to successful candidates who show a positive can-do attitude and a willingness to learn quickly.

The aims of the role are:

• to deliver a quality and efficient service to internal and external customers to support the delivery of the Income & Engagement strategy and targets
• to facilitate long term supporter engagement through accurate administration of their gifts, data, requirements, effective communication and regulatory compliance.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

All Income Operations Administrators will hold general responsibilities but may specialise in certain areas based on resource and business requirements.

General responsibilities will include the following:

• Opening and processing all post
• Actively provide a high standard of customer service to all internal and external customers
• Income coding, recording and receipting
• Data management on our CRM database
• Income reconciliations
• Undertake tasks in our CRM database (CARE), such as data preparation, imports, batch processing, and financial adjustments
• Recording of Gift Aid declarations and ensure compliance with relevant statutory regulations

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Excellent time management and organisational skills, able to prioritise and multi-task in a fast-paced environment
• Excellent attention to detail – able to spot errors and produce high quality work
• A good understanding of Excel including simple excel formulae, or able to demonstrate data analysis skills from a previous role or from your studies
• Conscientious, questioning and pro-active attitude
• A positive and effective team player – helping others when they need a hand
• Able to communicate effectively with varying audiences

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact David Lewis.

#ShowTheSalary #NonGraduatesWelcome

Would you like to work for a welcoming organisation whose focus is on making Leeds a better place for people to live and work in?  if so, this job may be for you.

Reporting to the Director of Leeds Civic Trust, the role will support our work in relation to transport, planning and development with a particular focus on support for our two groups who under take this work

Our interests in the planning and transport arenas include:

- Preserving and enhancing the historic built environment of Leeds

- Encouraging high quality sustainable development and urban design, architecture and landscape

- Promoting high quality green and public spaces, waterways and sustainable transport

The role will suit someone with an interest in the development of the city’s built environment and transport system.

Fauna & Flora is seeking qualified candidates for the position of Programme Officer, to contribute to effective delivery of the Programme Management Support’s work. The successful candidate will take responsibility for financial tracking of the team’s funds, general and specific administration and organisation, targeted research on particular themes, and support with communications and fundraising. They will provide particular support to our work on plants.

You will have excellent writing, critical thinking, analytical, administration, organisational and time management skills and a structured and methodical approach to work. You will have a degree in a relevant discipline or equivalent level work experience.  A good knowledge and understanding of a range of habitat, species and social conservation issues, and the wider context for conservation is essential and experience of working with NGOs would be advantageous. With excellent communication skills you will be a self-motivated team player, but equally able to work independently. You will have a proven ability to write for a range of audiences. Fluency in English is essential.

In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Sunday, 5 January 2025. Interviews are likely to take place during the week commencing Monday, 20 January 2025.

Please visit our website and download the job application pack below for further details on how to apply.

This role is not eligible for sponsorship for a Skilled Worker Visa.

Summary

• Organising the complex demands on the Bishop's time through efficient diary management and careful coordination of visits and meetings
• Undertaking proactive management of the Bishop's email account
• Coordinating the organisation of hospitality according to a pattern of regular social gatherings of clergy and lay ministers, training events and wider strategic meetings
• Managing the budget and dealing with all day-to-day financial matters including drawing cheques for signature and management of online banking
• Undertaking the administration of Clergy vacancies and appointments, including all necessary interview processes and safeguarding and UK Border requirements, and the processing of applications and renewals for all licensed and authorised clergy and lay roles

• Outstanding administrative, EA and secretarial skills
• IT proficiency, including Microsoft Word, Outlook, and Excel
• Ability to organise own workload, to set priorities, and to work to deadlines
• Experience of taking on initiatives leading to improved administrative outcomes
• Ability to build and maintain effective relationships with a diverse range of stakeholders, including senior and middle management, as well as individuals in voluntary roles.
• A flexible approach to work that is proactive and confident

• A salary of £34,469 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave
• Access to Occupational Health, and an Employee Assistance Programme

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail.  Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate.  A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

This is a new and exciting opportunity to work within a heritage organisation that plays a unique role in preserving and sharing history. You’ll be part of a team that values collaboration and provides a supportive environment for professional growth, contributing to highly meaningful work in an inspiring setting.

We are seeking a extremely organised and professional Executive and Governance Assistant to support the Chief Executive, Chairman, and the governance of the Trust and its subsidiaries.

This position is central to the efficient organisation of the Chief Executive and Chairman’s offices. You will manage diaries, prioritise incoming messages, draft correspondence, and prepare key documentation to ensure the smooth running of daily operations.

You will also play a vital role as Company Secretary, supporting governance activities, including organising meetings, maintaining accurate records, and ensuring effective administration for the Trust and its subsidiaries. 

About You

You will have strong organisational and time management skills.  Attention to detail and the ability to maintain discretion and confidentiality are essential for success in this role.  A professional and proactive approach to problem-solving and demonstrable confidence in managing competing priorities and meeting deadlines.  Governance experience in a charity or public body is key to this role. 

TPP are recruiting a dynamic Events and Administration Coordinator on behalf of our client, a well-established professional body.

Offering an average hybrid of 1 day a week in the office. Excellent additional benefits, including generous pension, closed over Christmas period and more!

Do you hold excellent organisational and planning skills, with the ability to multitask and prioritise? Are you used to engaging with multiple stakeholders externally and internally at multiple levels? Are you a detail-oriented professional who excels in a dynamic environment? Can you provide demonstrable experience supporting a range of event?

Benefits:

• Pension scheme with employer contribution up to 10%
• 25 days' holiday per annum plus bank holidays and days off between Christmas and New Year
• Flexible working
• Employee assistance programme
• Wellbeing support
• Life assurance
• Income protection
• Funded social activities
• Discounts platform

The Role:

As the Events and Administration Coordinator, you'll play a vital role in supporting the delivery of events and projects. You'll manage key administrative and logistical tasks, ensuring the smooth delivery of webinars, awards, and other professional development activities. You'll also spend a large portion of the role working closely with a variety of internal and external stakeholders, bringing high-quality experiences to life.

Main responsibilities:

• Professional Development Support:

Coordinate and prepare newsletters and social media content.

Gather feedback, monitor performance data, and manage consent for event recordings.

• Event Coordination:

Support judging panels and logistics for major awards events.

Liaise with speakers, sponsors, and delegates for webinars and live events.

Respond to delegate queries and manage inboxes.

• Volunteer and Network Support:

Train volunteers on systems and processes to promote and deliver network events.

Coordinate post-event recordings for upload to learning platforms.

• Additional Event Support:

Organise logistics for roundtables, council meetings, and other events as required.

Essential requirements:

• Strong organisational and multitasking skills.
• Able to prioritise and meet deadlines.
• Experience managing diaries and liaising with stakeholders at all levels.
• Proactive, friendly attitude and excellent relationship-building abilities.
• Demonstrable events support experience

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The successful candidate will be employed by Global Health Partnerships, but will be seconded to work on the Nursing Now Challenge, a programme of the Burdett Trust for Nursing. The Nursing Now Challenge was launched in 2021 with the aim of supporting health employers around the world to create leadership development opportunities for their student and early-career nurses and midwives. Over the last three years, this mandate has evolved, and the Nursing Now Challenge has welcomed individuals, as well as organisations, becoming an invaluable space for student and early-career nurses and midwives to convene, share experiences and learn from one another.

MAIN RESPONSABILITIES

The Membership & CRM Administrator will support and expand the growing network of individuals and organisations that are members of the Nursing Now Challenge network. This role is vital to optimise member experience and enhance the value and impact of the Nursing Now Challenge, which is dedicated to championing leadership development for student and early-career nurses and midwives. The main purpose of this role is to manage the Nursing Now Challenge membership database, using existing CRM tools and software, and ensure positive and proactive engagement with members of the Nursing Now Challenge network as well as its existing and prospective collaborators. The successful candidate will also be required to manage the day-to-day administrative tasks associated with the running of the Nursing Now Challenge. They will also be responsible for the project management of various workstreams.

• Oversee the registration process for new members, guiding them through the onboarding process and ensuring alignment with programme requirements.
• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.
• Prepare comprehensive, weekly reports that provide insights into membership growth and development.
• Ensure member information is up to date and stored in accordance with GDPR requirements. KEY RESPONSIBILITIES CURRENT RECRUITMENT
• Conduct regular needs assessments and check-ins with members to identify opportunities for enhanced engagement.
• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Nursing Now Challenge network. In collaboration with the Director of External Relations, develop and execute a robust engagement strategy with evaluation of impact.
• Provide administrative support including: scheduling meetings with and for the Nursing Now Challenge team and relevant partners/ members, ensuring that accurate notes/ minutes are taken where appropriate and shared with the required stakeholders, manage timely and accurate follow-up reports and actions.
• Organisation of Nursing Now Challenge Board meetings and preparation of all associated paperwork, including meeting papers and minutes
• Maintain Nursing Now Challenge team project tracker
• Support the Programme Director and Director of External Relations with reporting to the Burdett Trust for Nursing Board of Trustees
• Participate in any staff development and training activities as deemed appropriate for personal and professional development.

WHAT WE OFFER

• Flexible working hours
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• A friendly, supportive work environment. 

HOW TO APPLY

Candidates can apply by submitting a maximum two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by Friday, 10th January, with ‘CRM Admin’ in the subject line.

If you have any question or would like to discuss this role reach out to the contact in the Job Pack attached. This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

For further info please read the attached job description.

The new Administrator will be a part of the Subscriptions and Finance subgroups, which manage the subscriber records and payments, payroll, projections and more, for Ethical Consumer, the UK’s longest running alternative consumer organisation.

Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building.

Salary: £22,000 - £26,936 per annum depending on experience

Positions available: up to 2 posts

Hours: 35 per week

Contract: Fixed Term (until 31st March 2026). Fixed term positions also have potential to become permanent positions during employment

Location: Worcester with ability to travel across Worcestershire

Ref: 1465

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol services.

Our skilled and compassionate people work closely with services users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

As part of the administration team, you will be the first point of contact, dealing with our service users in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team you will also be responsible for providing effective administrative support to the Worcestershire service, including prescribing administration. Experience of prescribing is not required as training will be provided.

You’ll need excellent communication skills to provide a welcoming and informative front of house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system. We’re looking for a team player who’s organised and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.

Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, dynamic and rewarding work environment that positively impacts people’s lives.

You will predominantly be based at our Worcester hub but may be required to travel to other hubs across the County.

All posts are subject to an enhanced DBS check.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 29 December 2024.

Interviews to take place week commencing 13 January 2025.

We are committed to equality and diversity and welcome applications from all sections of the community.

Database Executive

Location – Stanmore (hybrid role - 3 days per week office based)

Salary - £26,000 to £28,000 per annum dependent on experience

Hours - 35 hours per week 

Start Date - February 2025

Are you passionate about enhancing supporter experience and ensuring data excellence? Do you have Raiser’s Edge or charity database experience? Join Norwood as a key member of our Fundraising and Community Engagement department, where you'll play a crucial role in providing exemplary database and data services. We aim to keep our supporter information up-to-date, relevant, and meaningful, and we need your expertise to make this happen.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway

Key Responsibilities:

• Continuously reviewing and updating our database and data processes
• Assist the Head of Donor Support Services with data entry, processing, and data manipulation.
• Carry out data cleaning and database health-checking processes, ensuring that data is regularly cleaned and that duplicate supporter records are merged.
• Support the department in their use of the Raiser’s Edge database and keep training guides up to date to ensure best practice use of this resource.
• Improve and develop new processes for the use of data to support the fundraising strategy.
• Assist the Head of Donor Support Services with analysis, insight, and reporting of fundraising data.
• Import all electronic data from various sources to the database using Import’omatic and Raiser’s Edge import functions.
• Prepare data for fundraising marketing and communications and monitor email bounce-backs and out-of-office messages to keep supporter records up to date.
• Ensure data used for fundraising complies with Norwood’s GDPR and direct marketing policies and ensure adherence to the Fundraising Regulator Code of Practice.
• Utilise good communication skills, both verbal and written, to build relationships with stakeholders and donors.
• Provide support for emerging priorities, as agreed with your line manager, for example, assisting colleagues in the Donor Support Services team with data input during and after fundraising events and appeal launches.
• Assist at evening or weekend fundraising events, including the Annual Dinner.
• Be an active member of the Fundraising and Community Engagement department and work on any other initiatives as required.

Essential Experience / Skills

• Advanced user of a database or CRM.
• Experience as a data administrator or similar role involving manipulating data
• Experience of using Raiser’s Edge or a similar charity database
• Some experience of running queries and reports and exporting data
• Some experience of running data health routines
• Proficiency in Microsoft Excel to an intermediate level
• Understanding of relational databases
• Excellent IT skills and analytical mindset

Desirable Experience / Skills

• Experience of working in the charity sector
• Experience of writing process guides or other user documentation
• Experience of training or supporting system users
• Knowledge of ImportOmatic
• Working with volunteers
• Knowledge of the Fundraising Regulator Code of Practice

If this opportunity interests you, please press apply and our Recruitment Team will be in touch.

If you are interested in this role, please apply and our Recruitment Team will be in touch. 

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

The Role

As a Representation Coordinator at SUSU, you'll be part of a fast-paced, expert team working together to deliver our Representation offer. You'll coordinate and assist in the effective operation of the Representation team by encouraging and supporting our Student Officers, Academic Representatives, and subject based societies.  You will maintain and develop the Academic Representation structure, and maintain the transparency and integrity of the democratic structures of SUSU. You'll work to strengthen the student voice and identify issues that SUSU can take forward on behalf of SUSU.  

About You 

Whilst not essential, it's desirable that you hold demonstrable knowledge and understanding of University academic structure and processes in the Higher Education sector, and have experience in the specialist area of work - Student Representation. It's essential that you have experience in project development and management, delivery of training, and have excellent office administration skills, and you must be able to work in a student-lead environment of elected officers. You can find the full Person Specification within the Role Profile attached. 

About Us

We are the University of Southampton Students' Union (SUSU). Independent from the University, we're run by students, for students and our vision is that every student loves their time at Southampton. 

As an employer, we offer a range of benefits: 

• Holiday of 24 days per annum. In addition, there are six closure holiday days during Easter and Christmas and eight bank holidays. 

• Defined contributions pension scheme where we contribute 10%. 

• Discounted bus passes (UniLink and Blue Star) and a cycle scheme 

To find out more, visit our website.

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'. 

For further information prior to submitting your application, see contact details on our website.

To know before applying:

Regretfully, SUSU is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK. 

Please note feedback will not be provided if you are not shortlisted for interview.   

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.  

POST: Children & Families Autism Hub Administrator and Receptionist

LOCATION: Barnet CYP Autism Hub – 858 Finchley Road, Barnet. This role will be 100% onsite.

SALARY: £21k - £22k per annum

HOURS:            Full time: 37.5 hpw

Reports to: CYP Autism Hub Manager

Direct Reports:  NA

About Resources for Autism (RfA)

We have been around since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then, Resources for Autism (RfA) has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year. Our mission is to support and enable autistic people to live happy and fulfilling lives. We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. We are a values-driven organisation which employs values-driven people who want to make a difference. Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert. You will play a vital part in ensuring that we can resource and sustain this amazing work.

Our Services

All of our services across children and adults and parent/carers, mirror the wider organisational mission of providing safe, fun and meaningful support that enables personal development. We provide this support by ensuring our staff are skilfully trained, meet the highest safeguarding expectations and are encouraged to develop and upskill throughout their career with Resources for Autism.

The Role

Resources for Autism has been providing services from 858 Finchley Road for many years and now working in partnership with the London Borough of Barnet are excited to be establishing the space as an Autism Hub for Children and Young People (CYP). The vision of the hub, is to create a welcoming, safe, neuro-affirmative place where autistic people and those who love and care for them can access the support and social opportunities they need at the right time, enabling them to live their best life. It will also be a place where professionals can connect, collaborate and learn ensuring services are joined-up and effective.

The service will offer a range of support to parents and carers and children and young people with autism in Barnet. The service offer could include:

- Advice support and signposting to the autism community pre and post diagnosis

- Weekly drop ins

- Social groups for autistic young people and those who love and care for them.

- Calendar of monthly workshops on specific issues addressing the needs of parent carers/ adults

- Behaviour surgeries for parents

- Autism Training to partner organisations

This role will provide effective and efficient admin support to the Hub team as well as acting as the first point of contact both digitally and in person for staff, service users and professionals.

Main Responsibilities:

· Act as the receptionist for Resources for Autism and the CYP Autism Hub including answering the phone, responding to messages and answering the door + meeting and greeting.

· Overseeing a room/ desk booking system for the Hub and ensuring there are no double bookings and the space is being used effectively by all building users.

· Promote the hub as required including to the community, any established mailing lists, professionals and others. This will include updates, promoting services, opportunities, sharing good news and quotes and more.

· Liasing with partners/ professionals ensuring effective communication across the CYP Autism Hub.

· Support with event/ activity bookings and attendance management.

· Setting up rooms and tidy down rooms before/ after use ensuring a general level of tidiness.

· Support and advise the manager re accessibility, breakages, room/building issues etc.

· Support the Hub Manager/RfA colleagues re: H&S, first aid, fire safety and support the maintenance of risk assessments.

· Undertake data entry and maintenance of electronic files to support the service and the CYP Hub team.

· Ensure required stock/ resources/ equipment is in place for Hub team, service delivery and any other needs of the service and RfA.

· Keep the website/ social media up to date and maintained relating to the CYP Autism hub and its services and progress.

· Support the Hub project re: evaluations, monitoring, reporting from a gathering/ chasing and inputting and reviewing perspective.

· Undertake any other administrative duties as required to ensure the CYP Autism hub meets its targets and delivers positive outcomes for children and families.

· Work with colleagues in the wider RfA team to ensure smooth partnership working at all times.

· Be proactive in supporting and assisting all areas of the CYP Autism Hub and connected RfA services/ teams.

· Uphold and adhere to the values of RfA at all time

· Ensure there is always compliance with RfA’s safeguarding policies and procedures

· All staff are expected to promote equality in the workplace and in our services

· Undertake any other duties asked of you that are commensurate with your grade

Flexible working:

This role will be 100% office based Monday – Friday 9am – 5.30pm. There may be some occasional out of hours working at weekends or evenings but this will rare and with plenty of notice.

Person Specification

Skills and experience

Essential

Experience of data entry, data input and file management

Minimum 2 years experience in reception and admin duties

Experience in H&S, facilities and building support

The ability to be present and onsite at 858 Finchley Road, Barnet M-F 9-5.30

An understanding/ awareness/ or lived experience of autism

Confident in communications via different formats

Ability to communicate effectively with a wide range of stakeholders

An understanding of website maintenance/ updates and social media

Confident in use of tech and software such as databases and room booking systems

Organised and professional at all times

Working effectively as part of both a small team and a wider team

Standard skills expected of all staff

Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Strong organisational and prioritisation skills

Good understanding of Safeguarding 

IT skills: proficient with Office 365

Self-starter and able to work independently, using own initiative

Non-judgemental, compassionate

Confidentiality

You will have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times.

Staff Benefits

90% of our staff say that Resources for Autism is “a great place to work”.

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:

· flexible working patterns with the option to work in a hybrid way (only available for some roles)

· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days that could be used between Christmas and new year, but may be used for other religious days or significant days such as your birthday

· access to ongoing training and progress in the areas that interest you

· access to our wellbeing initiatives and an Employee Assistance Programme

· enrolment on to our pension scheme

· a supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people

Application process:

To apply, please send a one-page covering letter and your CV to our current Head of People via email.

To discuss the role informally, please email us.

We particularly welcome applications from global majority candidates, LGBTQIA+ candidates and disabled candidates, because we would like to increase the representation of these groups at Resources for Autism. We want to do this because we know greater diversity will lead to even greater results for our community. 

As you would expect, we are a neuro-affirming employer, with a strengths and rights based approach to neurodiversity which affirms neurodivergent identity – we don’t want to “fix” or “cure” autism, and we don’t see it as a “disability” however we do recognise it can be “disabling”. We are working to improve the ways in which we recruit and support neurodiverse employees and those with lived experience of neurodiversity. 

RfA is a Disability Confidant employer and candidates who meet the minimum essential criteria, that have a disability will be guaranteed an interview. 

Deadline for applications: 8th January 2025

Interviews:  13th January 2025