Debt Jobs

We believe in the power of effective information and advice and that it plays a part in enabling better mental health.  We also understand the power of volunteering and with this role we will be providing excellent training and support to volunteers who are involved in supporting our advice service.  We are looking to employ a part-time Advice Volunteer Supervisor.

We are seeking someone with a good knowledge of welfare benefits, debt or housing who can train and support volunteers:

Position: Advice Volunteer Supervisor (2-year contract)

Hours: 17.5 hours per week

Salary: £14,774 (actual)

Delivering advice relating to benefits, debt and housing can alleviate stress and support better mental health. We want to increase access to advice and we can do this through volunteering but we want that experience to be welcoming, supportive and enabling. To do this we need a Volunteer Supervisor who can provide high quality training and supervision. 

The skills and experiences that are important to us are:

· Advice experience in areas of benefits, debt and housing.

· Working in a way that develops skills.

· Ability to build kind relationships that enable people to contribute.

If you are interested in this role, please download the application documents from the Join Our Team page of our website.

This is a rolling recruitment process and as such the deadline will be when we fill the vacancy.

This role has been funded for two years by the Charles Plater Trust.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services or had experience of volunteering.

Are you driven by social justice issues? Do you want to help people people disenfranchised and stigmatised as a result of their circumstances?Have you completed your LLB, GDL, or SQE1, and have at least 06 months’ experience in providing social welfare legal advice and casework in crime, housing, benefits or debt. then maybe this role is for you!

We are looking for a Legal Adviser to join our social justice legal team and will be required to deliver a minimum of 2 services through our in-person and ‘virtual’ legal services to clients attending alcohol/drug treatment centres, homeless day centres, and sexual health clinics. The legal advice, assistance and representation we provide has a particular focus on debt, housing including homelessness, and welfare benefits. The post holder will also be required (after a period of induction and/or training) to provide advice on Release’s national legal helpline pertaining to the criminal law and the criminal justice system related to drugs offences, and broader legal advice through our new Harm Reduction Hub drop-in service. In addition to the delivery of legal services, the postholder will also be required to assist with the policy work undertaken by the organisation.

We are also developing an immigration service which will be available from early 2025 and will be available to a limited number of host services initially. We have been successful in tendering for legal aid contracts for Community Care and Public Law from September 2024, and there may be opportunities for the post holder to work within these in the future.

MAIN OBJECTIVES

• To deliver, under supervision, high quality legal services to clients at centres in the London area, and with training deliver our 'virtual' legal outreach service to clients.
• To provide advice, casework and (where appropriate) representation in the category of welfare benefits, housing and debt.
• To provide legal advice on the national helpline and through the Harm Reduction Hub to those impacted upon by the drug laws or have legal problems due to their drug use.

If you think you have the drive and enthusiasm then this could be for you!

Are you driven by social justice issues - looking to take up a challenge for people disenfranchised and stigmatised as a result of their circumstances? Then you could be the new solicitor our social justice legal team is looking for. 

We are a specialist drugs charity expanding our are legal services into new areas of law having been awarded legal aid contracts for Community Care and Public law. And if that's not enough for you, we are also developing our immigration service to be available and free at the point of delivery. So if you are driven to make a difference, and enthusiastic then maybe this role is for you!

The person we are looking for is:

• Qualified Solicitor and holder of a Practising Certificate or eligible to obtain one on appointment; and
• Proven experience of working on social welfare law, or public law matters under a legal aid contract or of providing immigration advice in a professional setting.

As a member of our dynamic social justice legal team, based in London, your responsibilities will include:

• high quality legal services to clients of alcohol/drug treatment centres, homeless day centres, and sexual health clinics in the London area, and when necessary and with training deliver our expanding 'virtual' legal outreach services to clients elsewhere in the country;
• Managing and completing casework resulting from our legal outreach services on issues including welfare benefits, housing, and debt;
• Working with the Supervising Solicitors in the development of our legal aid and immigration work;
• Providing advice to the public and professionals about legal issues connected with drug use (training will be provided);
• Updating our specialist publications;
• Contributing to our local and National policy commentary/response on drugs, and all associated legislation

£31,133.37 per annum

Edinburgh/Aberdeen/Dundee/Glasgow Office – hybrid working

Fixed Term until 31st March 2026

37.5 hours per week

Closing date: Monday 12th August at 11:30pm

Do you have some experience of advice work, an understanding of money and debt support and a real desire to develop your knowledge within this field? Then join Shelter Scotland as a Money & Debt Housing Rights Worker and you could soon be playing an important role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation. The project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issues.

Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.

About the role

You’ll be responsible for providing money and debt advice, advocacy and casework to clients, including homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to a variety of audiences, including clients and their families, local professionals and volunteers.

About you

To succeed, you’ll need to be used to working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points below of no more than 350 words each. Please follow the STAR Format (Situation, Task, Action and Result) when answering the below points.

• Confident and effective communicator
• Ability to work collaboratively
• Enthusiasm for delivering workshops and presentations
• Strong organisation and record keeping ability
• Experience of advice work - ideally with a focus on welfare benefits/money & debt issues

Please also ensure you demonstrate how you address the behaviour below throughout your responses also:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave plus 8 bank holidays, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Role: Debt Advisor
Duration: 6 months fixed term contract
Salary: £30,000 – 33,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit an experienced Debt Advisor.

About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
• Support Senior Advisor/Supervisor with duties and act as a deputy in AM absence

About you:

To be considered for this role you’ll need an Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar) with a minimum one-year experience of providing comprehensive Debt Advice in line with Financial Conduct Authority and Debt Advice Quality Framework. Or alternatively an accredited Generalist Adviser with at least one year’s experience and are willing to complete the relevant Debt Adviser training qualification.

You will have:

• A proactive approach, with the ability to manage multiple cases on an ongoing basis,
• Ability to independently manage own workload and delivering on project KPIs
• Support junior and trainee members of the team through coaching and mentorship
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• Consistent attention to detail and ability to adhere to necessary guidance and rules such as FCA, GDPR and all other organisational policies and legal obligation to ensure strict compliance

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Would you like to be part of the team providing specialist debt, benefit and money advice that could have a real impact on people’s lives?

We are enhancing and increasing resource across this vital service, to ensure that we continue to meet the needs of our beneficiaries, expanding from three to four regional teams. We are looking for advisers to join our friendly and passionate team. As an organisation we are committed to providing a high quality and consistent service to our beneficiaries.

As a Debt, Benefits and Money Adviser, you will provide a comprehensive community-based debt advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

In addition, you will carry out income maximisation through identifying and advising on benefit entitlement, and the take up of appropriate benefits. There is an expectation you will also deliver specialist level welfare benefits casework including the preparation of written submissions and representation at appeal tribunals. To achieve this, full training and coaching is provided with an expectation to complete the training framework and sign off process within two years of appointment.

The role is home based with occasional travel required throughout Belfast and Northern Ireland. This includes travel to home visits and tribunal locations. In addition, travel to team meetings and training, usually in London, is required. We do cover travel expenses.

Living within the Belfast area or in commutable distance to the area is essential in being able to undertake this role.

This position is also subject to pre-employment checks including an Enhanced DBS check.

Why join us?

Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

• Self-funded! We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
• Holistic! We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives. 
• Connected! We work from home as part of a strong regional & national team and manage our own diaries accordingly.
• Dynamic! We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £27,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.

You will have:

• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

 

We are looking for 3 x Advance Prison Advocates

 

Salary: £22,000 - £27,000 (pro rata)

Location: HMP Peterborough

Hours:   x 2 - 35 hours per week AND x 1  10.5 hours per week

Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

 Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The Advance Prison Advocate will support women on remand and those unsentenced within the prison setting, providing pre-release support; focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion.

The Prison Advocate will develop a referral pathway with the Offender Management team within the prison, for women to access the service and will work in partnership with the existing service providers operating within the prison.  You will co-design a person-centred support and action plan with women accessing support, enabling you to support them to address their needs and any risks in relation to the interventions identified above including providing ‘through the gate support’. The role will combine a casework- based approach, along with a signposting and advice service for the women in custody.

You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families. 

You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists

A car may be desirable for this role, though not essential

About You:

 

To be successful as the Advance Prison Advocate you will need the below experience and skills:

Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).

The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

 

How to apply:

Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

 

· Closing Date for Applications: Sunday 4th August 2024 @23:59

· Interviews are taking place on: Thursday 15th August 2024

· *Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

  

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The Bromley by Bow Centre is working with the Primary Care Network (PCN), Bromley by Bow Health & Stepney Health CIC, to improve access to social welfare advice and help meet the needs of some of the most vulnerable patients and families locally.

The role will provide generalist social welfare advice to people referred into the Centre’s Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach, providing welfare benefits, housing, debt, food and energy advice.

The Generalist Advisor will work with the Centre’s Advisor and Caseworker and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with GP practice staff, including supporting the delivery of social welfare advice training to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.

The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a
• community setting
• An understanding of the systemic inequalities and barriers that people in our community face and a commitment to antiracist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of delivering assisted and generalist advice in relation to housing, welfare benefits, debt and energy and to
• Advice Quality Standards (AQS)
• NEA Level 3 Energy Awareness or willingness to work towards it
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications

Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761.60 p.a 0.8 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 770

The Bromley by Bow Centre is working with East London Cardiovascular Prevention Group (ELoPE) to recruit a advisor/caseworker that will support social prescribing into secondary care by providing social welfare support to Barts Health patients.

The role will provide caseworker/advice support to people referred into the Centre’s Barts health Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach providing casework level advice on welfare benefits, housing, debt and energy advice.

The caseworker/advisor will work with the social prescribing cardiovascular team and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with the Cardiovascular Prevention Group (ELoPE), including social prescribers and support the delivery of social welfare advice training. This is to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.
The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Social welfare related matters are the main reason people access support from our Social Prescribing Cardiovascular team. We are therefore seeking an Advisor and Caseworker who will support the delivery of this exciting new project.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• In-depth knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• In-depth understanding of the systemic inequalities and barriers that people in our community face and a commitment to
• anti-racist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional way

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications
• NEA Level 3 Energy Awareness or willingness to work towards it

Location: Bromley by Bow Centre
Job Type: Part time, 21hours per week
Contract Type: Permanent
Salary: £32,082 per annum (pro rata to £19,248 p.a 0.6 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 769

We believe in the power of effective information and advice and how it plays a part in positive mental health.  Our Advice Team supports people with mental health issues to obtain their rights and entitlements with regard to benefits debt and housing.  We have a vacancy for a part-time Housing and Welfare Rights Worker to deliver advice within Community Mental Health Teams in Manchester. This is an important role within the teams and makes a big difference to people.

We are seeking people with advice experience and people who care about social justice and collaboration to work with us.

Position: Housing & Welfare Rights Worker (Assertive Outreach Pathway)

Hours: 18.5 hours per week

Base: Kath Locke Centre, Hulme, Manchester.

Salary: £27,852 - £30,464 p.a. pro rata (£13,926 - £15,232 actual) dependent on experience.

People with mental health issues are more likely to be dependent on benefits, be at risk of homelessness and in debt. Therefore, providing advice is vital and supports better mental health.  Could this be you? If so you will also be part of a wider team of advice workers within Manchester Mind with whom you can share skills and knowledge.

The skills and experiences that are important to us are:

· Advice experience in areas of benefits, debt and housing.

· Working collaboratively, with people.

· Ability to build kind relationships that enable good outcomes.

If you are interested in this role, please download the application documents from the Join Our Team page of our website.

The closing date is 12 noon on the 31st July 2024.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services or had experience of volunteering.

We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Christchurch.

This is a permanent part time role where you'll be working 25 hours a week, we'll need you to be able to work on a Monday.

The starting salary is £20,270  - £23,649 (£30,000 - £35,000 full time equivalent).

The role:

As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

• An up to date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications 
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

Sovereign provides 84,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. We make a difference to the lives of people coming to us for support, by delivering high quality advice service which reflects community issues and needs. Thanks to our amazing team of staff and volunteers, we support over 10,000 clients a year through our face to face, phone and digital services.

To sustain our team and complement the work we do, we require an experienced Money Adviser to:

• give debt and income maximisation advice, assisting in particular clients who are Thames Water customers;
• tap into Thames Water schemes and support for clients in financial difficulty;
• help clients take positive steps to reduce and manage their debts, acting on their behalf when required;
• evaluate the most suitable debt options and strategies, while maximising incomes;
• negotiate with creditors, including bailiffs, landlords and the Council tax Office, to prevent further action and charges;
• help clients avert possession action for rent and mortgage arrears.

We will offer the right candidate a generous salary with benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity for career development within the organisation. You will be part of a warm and friendly work culture where opinions are valued.

Please note:We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled; therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Closing date: Monday 29 July 2024
Interview date: To be arranged with the candidates

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Are you a proactive, driven and empathetic individual who is passionate about supporting and uplifting children and young people and want to make a difference within the community for the betterment of children and young people?  Do you have an understanding of the challenges that are faced by some young people and of dominate youth culture?

If so, join St Giles as a Specialist Caseworker embedded into a multi-disciplinary team within the Emergency Department of Newham Hospital, where you will provide support for those young people admitted to emergency departments right through to their discharge back into the community.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As a Specialist Caseworker, you will provide peer supervisory support to the team within the wider hospital-based services, which includes deputising for the Senior Caseworker when required, and support the Data Coordinator and Senior Caseworker with the collation of information and data for project monitoring purposes.  You will develop and maintain an up-to-date and accurate resource of suitable onward referrals and develop and maintain strong relationships with both clinicians and hospital staff and with other services in the hospital, i.e CAMHS, IDVA, COMPASS.

We will count on you to identify and assess young victims of violence, producing support and risk management plans based on these assessments, and to provide support, advice and advocacy for children, young people and their families as they plan to be discharged from hospital back into the community.  You will also deliver a holistic support service, working solo or with colleagues as the situation dictates, which will see you provide practical help such as social and housing support, accompanying to appointments, ETE options, benefits work, debt advice, and appearing in court.

What we are looking for

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children
• Experience of providing support, advice and advocacy
• Substantial experience of assessing the needs of young people at risk of significant harm
• Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• Excellent IT, prioritisation, interpersonal and communication skills, both verbal and written 
• A flexible, collaborative and professional approach to your work.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Apply via the apply button.

Closing date: 12 August 2024Interview date: 13 September 2024.

Severn Wye is looking for a caring, confident individual to support people facing fuel poverty and champion energy efficiency.

This role is at the forefront of what we do as an organisation. You will be working across Herefordshire, visiting people in their own homes and giving advice at community events.

This role is home-based but requires extensive travel within the area. It can be either full or part time.

As a Community-based Energy Adviser, you will focus on supporting and educating individuals and families who face barriers to accessing energy services and may be in fuel poverty. You will be working with people in their homes or advising them at events in their local community. You will support them through the process of managing and reducing debt, accessing funding and engaging with smart technology.

This can be a demanding role – some of your clients will be facing huge challenges – but it is extremely rewarding and you will be making a measurable difference to people’s quality of life. You will give at-risk consumers the knowledge and confidence to be more engaged in their energy use and able to make sound decisions to manage it — ultimately putting money back in their pockets and improving their resilience and wellbeing. You will be a positive, intuitive and caring ally, empowering people who are overwhelmed by the world of energy and who may be facing multiple economic and societal challenges.

A DBS check will be needed: Severn Wye will pay for this.

Why you’ll enjoy working with us

Severn Wye a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.