Temporary Entry Level / Graduate Jobs

This role is for a respected membership organisation to support the work of the Programme Communications team, and particularly its support of the Research directorate, by helping draft, design, compile, schedule, monitor and evaluate digital content promoting the Academy's Research programmes.

Main duties will include:-

• Following briefs set out by the Programme Communications Manager, Research, compose social media posts and other copy to promote the Academy's research programmes.
• Using Canva and existing templates, develop graphics for use in social media campaigns.
• Use Sprout Social to schedule social media content for the Academy's social media programmes
• 4Review social media analytics and report on live and historical campaigns to review what drives engagement
• Use DotDigital to compile funding opportunity newsletters using branded templates
• Support the research team in bringing awardee and programme pages on the Academy's website up-to-date.
• Compile written toolkits for stakeholders to promote the Academy's research programmes
• Help organise a library of digital assets, timelines and plans to support the launch of future rounds of research programmes.
• Provide administrative support to the Programme Communications Manager, Research, and the wider Programme Communications team.

The successful candidate will be able to demonstrate the below

• Experience of managing social media channels using Sprout Social
• Experience of producing e-newsletters and managing mailouts using DotDigital
• Experience of developing promotional graphics using Canva
• Copywriting experience
• Broad knowledge of X and LinkedIn and their uses
• Understanding social media metrics and the principles of effective social media communication
• Proficient knowledge of Microsoft Office
• Excellent communication skills (both written and oral) with an attention to detail
• Strong administrative skills
• Good analytical skills
• Creativity
• Resourceful, versatile, and adaptable
• Proactive and well-organised

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience or, if you would like to get in contact, please email or call to discuss the role.

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Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?

If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.

About Us:

At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!

About the role

As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:

• Responding to and resolve inbound queries via telephone, email,social media and live chat.
• Providing information, taking donations, and resolving customer complaints or queries.
• Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.

In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

About you:

We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:

• Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
• Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
• Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues. Previous experience communicating with customer via socail media would be advantage.
• Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
• Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
• Adaptability:  You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude. 

With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation. We are looking start someone in the role on the 4th December 2024. 

Working arrangements

This is 6 month fixed term contract 

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9:00am-5:00pm Monday to Friday, totalling 35 hours per week.

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage

What We Offer:

When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.

Interview Process:

Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre on 30th October 2024 , which will take place through in person at our Birmingham Office (B37 7YE)

Job Title: Referral Co-ordinator, Newham

Salary: £9,956 Actual (£24,890 FTE)

Working Hours: 14 hours Per week (to include 

End of Contract:31st March 2025 (extension subject to funding) 

Location: Newham office based with some home working

Benefits: NCT membership with access to exclusive benefits, pension  scheme, 30 days annual                                                   leave plus 8 bank and public holiday.

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, health inequalities, feeding difficulties or poor mental health.

This postholder is the first contact for referrals made into a perinatal programme supporting migrant marginalised women who experience many barriers to accessing maternity care. The role requires excellent communication and the ability to be sensitive, patient and non-judgmental. Responsible for managing an empathetic, integrated and person centred experience for women referred for perinatal support.

Responsible for converting referrals into impactful support, keeping them informed by building rapport, sharing information about the project, providing resources and service details, maintaining ongoing effective communication as required, liaising with health professionals to ensure a joined up approach to service user wellbeing. Keeping referrers and project website up-to-date with service provision, documenting referral procedures and assisting with the sourcing and coordination of baby bundles for clients.

NCT is a charity committed to social justice and Equity and Diversity, believing inclusion is everyone’s responsibility. We believe we all have a collective responsibility to demonstrate our commitment to celebrate diversity, challenge inequality and build an inclusive workforce and environment, so all our people can thrive, and we can best represent and meet the needs of the pregnant women, new parents, families, and communities we serve.

This role is based in a Newham office with some home working

About the Role

Some of the key responsibilities of the role include:

• Making contact with women referred into the perinatal programme, using interpreters as required, sharing information about the service, answering questions and inviting them to attend scheduled groups where further support is offered.  Communicating with other team members for support as required.
• Liaising with local health professionals and referrers to maintain strong relationships and clear referral pathways, responding to referrals, keeping referrers up-to-date and ensuring they have a clear understanding of the programme and can make appropriate referrals.
• Ensure all referrals and actions are logged onto the case management software, maintaining activity on the system by regularly inputting data and updating client notes.
• Administrative tasks, including the monitoring of the project email inbox, keeping the project website up to date, managing shared spreadsheets ensuring they’re up-to-date and assisting with the sourcing and coordination of baby bundles for clients

You must have excellent communication skills and be able to build relationships and create a rapport with a wide range of people easily, providing non-judgmental, sensitive communication with clients, using patience and active listening skills. You must be able to confidently prioritise your own work, be highly organised and able to work independently.
The role is 14 hours per week which will need to be worked over a minimum of three working days, one being either a Monday or Wednesday. This is largely a community-based role, working from a project office with some home working.

About you

• Have excellent communication skills and be able to build relationships and create a rapport with a wide range of people. Providing non-judgmental, sensitive communication with clients with patience and active listening skills.
• Have experience of supporting and/or working within marginalised or vulnerable communities and understanding the challenges they face.
• Have resilience when hearing people sharing emotionally difficult circumstances
• Good IT and database skills and excellent attention to detail

If so, please read the job description via our website.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 29/10/2024
Interviews: Friday 8th November 2024 in person in Newham

Interview format: Will be in person at a venue within Newham. The interview will be a mixture of open and competency-based questions, including a basic IT test.

Community Fundraising Assistant - Apprentice

Location: Rochester Airport, Kent
Contract; Fulltime - Temporary
Salary: £12,313 per annum

Benefits:

- 33 days annual leave rising with service Occupational
- Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub
- Money Purchase Pension Scheme Group
- Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities

The Community Fundraising Assistant is fundamental administrative role that supports the Community Fundraising Team in the successful engagement of new and existing supporters. The role consists of a variety of key tasks including; arranging KSS attendance at community events, overseeing the placement and emptying of collection boxes and assisting the Community Fundraisers with the booking of talks to community organisations, groups and schools across our region. The role will also have input into activities such as supporting with fundraising campaigns, maximising income and increasing awareness of KSS in the community.

The post-holder will demonstrate a wide range of administrative skills including good written and verbal communication skills and will be able to establish and maintain good working relationships with a diverse range of individuals including our volunteers. Being organised, adaptable and able to juggle multiple priorities to meet deadlines is key. Although the individual will need to work independently at times, the post-holder should also be flexible, supportive, and able to work collaboratively within a busy team. Providing excellent customer service and support is essential, with previous charity fundraising experience desirable.

MAIN RESPONSIBILITIES:

- Provide day-to-day management of KSS activities relating to talks and presentations as well as event attendance within the local community, acting as a key internal and external point of contact.
- Carry out administration regarding talks, presentations, events and collections attended by the charity, including creating and updating relevant records on the charity database.
- Contribute to the delivery of the Community Teams objectives, with the oversight of key office-based volunteer activity in order to support on projects and weekly administrative tasks.
- Act as a key liaison within the Community Team, ensuring that Community Fundraisers and Community Fundraising Manager are supported as required.
- Explore and propose opportunities for KSS to raise awareness and grow its brand awareness and income, in line with KSS strategy.
- Source volunteers to attend talks, community events and store collections, guiding new volunteers through the process of becoming a speaker for KSS by organising shadowing and ensuring they have all the necessary information and equipment. Liaise with groups and volunteers to ensure that talks and cheque presentations go ahead smoothly.
- Provide excellent stewardship and customer service by responding to all communications in a timely and professional manner, ensuring that the system is updated without delay and that relevant stakeholders are informed as required.
- Understand and keep up to date on all relevant fundraising regulations and best practice guidelines – as set out by KSS’s internal processes, policies and procedures and ensure that these are adhered to in all practices.
- Work closely with colleagues in Marketing and Communications to ensure consistency of the charity’s brand and message within community fundraising activities.
- Oversee the management of our static collection boxes, working alongside our volunteer collection box agents, to ensure this income revenue is maintained and developed.

About KSS:

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Additional Information:

The closing date for this role is the 26th October 2024. However, the role may close prior to this date if a suitable candidate is found.

REF-217 096

Could you be the highly motivated individual we're looking for?

This post is fixed term maternity cover. We are looking to recruit a Project Worker  in our Transition to Independent Living and Training Flat team at the Barnardo's Swansea Service, Barnardo's Cymru Western Bay Locality. 

What is Barnardo's Swansea?

At the core of all Barnardo's Swansea Services we recognise the importance in building children and young people's self-confidence, resilience and emotional wellbeing. 

Our services include:

• Bloom  - Life coaching and befriending
• Supported Lodgings – providing supported accommodation with a host family
• Transition and Training Flats Service – independent living experiences and life skills support
• Barnardo's Wellbeing Service – emotional wellbeing support for children and young people aged 9 to 17 years

As part of the Transition Training Flat Service you will undertake direct, planned and structured one to one and group sessions with young people. Working toward distinct outcomes you will support young people to reach their person-centred goals in a trauma-informed way.

Key elements of the service include:

• Group work promoting independent living skills to young people in preparation for their ‘move on' housing options. This will include delivering accredited Independent Living Skills programmes, facilitating visits to accommodation providers, as well as providing opportunities to develop practical skills such as cooking, budgeting, cleaning and bill paying in a home environment
• Support for those at risk of homelessness or those at risk of placement breakdown, for young people aged 16+. This is targeted one-to-one support for those young people who may be experiencing instability in their accommodation or placement.
• This service will provide young people aged 16+ with an independent living experience in order for them to better understand their accommodation needs and options. Intensive individual support will be provided to those young people accessing the training flats (includes evening and weekend working).

What does the Job Role involve?

Your duties will include:

• This service provides support to young people from 9am until 8pm Monday to Friday and from 10am until 6pm on weekends.
• The service requires flexibility of work as we support young people around their needs. This means rota working including the evenings and weekends.
• Working with young people and professionals to develop agreed support plans.
• Delivering accredited group work programmes in the areas of Independent living and tenancy readiness.
• Visiting and supporting service users in their placements providing support to young people and their carers.
• Visitingyoung people accessing the training flats on a regular, planned basis. Undertaking entry/exit tasks, safety and welfare checks as well as responding to emergencies and crises that may arise within service hours.
• Supporting young people to ensure they are aware of their accommodation options and entitlements in readiness for move on. This will include assisting young people to complete benefit applications, offering support through appeals as well as supporting service administrators with the monitoring of data.
• Supporting young people to integrate into their communities and to encourage participation in community events and activities.
• Tracking a young person's support journey through the use of outcomes scoring. To discuss, score and record outcomes, implementing a young person-centred approach.

You will have (essential criteria):

• Knowledge of the issues affecting young people particularly those who have been ‘looked after', are care leavers, or are homeless/threatened with homelessness.
• Experience of direct work with young people in a relevant setting.
• Experience of creating tailored support plans with young people and demonstrating the positive outcomes achieved.
• Experience of delivering group based sessions such as issue-based workshops and independent living skills programmes.
• Experience of managing a workload and prioritising competing demands
• The ability to travel independently to meet the requirements of the post.

Additional Information:

You must demonstrate in your application that you currently use the skills outlined above, and those in the Job Description/Person Specifications, or have used them previously in employment, education, training, volunteering etc.

Although this contract has a fixed term status currently until 31st March 2025 funding is awarded annually and we are waiting to find out if funding will continue past this date. Should continuation funding be received, the post will be extended to 11th July 2025. 

Your main office base will be at Barnardo's Swansea, Penlan but you will be expected to work locally.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Closing date for applications: 20 October 2024, 11.59 PM (BST) 

Organisation: Scriptoria Sustainable Development Solutions

Location: Remote or Hybrid (London office) 

Salary: £23,796 per year (pro rata), paid monthly 

Experience: No experience required 

Degree needed: 2:1 or first-class honours 

Start date: ASAP 

Who we are 

Are you a high performer who wants to learn more about data, software and digital projects? Are you looking for a paid internship with a value-driven company focused on international development, climate change and poverty reduction? This is your chance to work with a small and fast-paced team working to make the world a better place through their digital systems and data management and analysis services. 

What we're looking for 

We are looking for a quick-thinking, organised, insightful and analytical intern to join our consulting team. As an ethical organisation, Scriptoria does not believe in unpaid labour, so this position is a paid role with the real opportunity to turn into a full-time job for the right candidate. You won’t be doing coffee runs or endless photocopying, you will be a pivotal part of the team making a serious contribution to the work we do.

You will have at least a 2:1 or first-class honours degree and your English language, writing and communications skills will be excellent. An interest in sustainable development with the desire to create a positive change in the world is essential. A science-related degree could be beneficial, and a Master’s degree is an advantage but not essential.

Your role as an Intern in our Consulting Team 

As a member of the consulting team (after sufficient training) you will be given the opportunity to work on some of Scriptoria’s exciting international consulting projects alongside senior team members. The work will be varied and will involve working closely with our team of developers to conceptualise and design our specialist project-management software for international development and research organisations. You will therefore have excellent communication skills to translate the needs of the clients into actionable instructions for the data team. As an individual, you need to see data science and technology as tools for problem solving and enjoy the analytical and “detective” work involved in applying them.

• Salary: Annual gross salary of £21,673.60 per year (pro rata), paid monthly  

• Location and hours: Home (UK only) or office-based in South London. Our standard working hours are 8.30am to 5.30pm every day with one hour for lunch (1pm to 2pm).   

• Annual leave: 33 days’ holiday pro-rata in each complete calendar year including statutory and public holidays   

• Sick pay: Up to 5 days’ paid sick leave per year, after which the UK government’s Statutory Sick Pay scheme will apply   

• Pension: Pension contributions: 3% employer’s and 5% employee’s contribution (employees can contribute more if they wish)   

This internship is full time (40 hours a week), five days per week for a six-month period, with an initial one-month probation. Our intern will be given regular reviews to track progress and a formal assessment after 1 and 3 months.

Flexible working location 

Our staff have the choice about whether to work from home or from our office in Tooting, SW London, or a mixture of both, during regular operational hours. If working from home, staff must have a working environment suitable for holding video-call meetings with clients.

Wherever you work, you will interact regularly with senior team members to gain new skills and exchange ideas.