Permanent Jobs

Summary

This is an exciting time for the Philanthropy and Partnerships team as we develop a rich and evolving portfolio of strategic projects that will appeal to a wide range of funders. As the Trusts and Statutory Officer, you'll play a crucial role in driving fundraising for our new strategic focus on key priorities identified by people living with diabetes. You'll be responsible for bringing in income of circa £200,000 for the Trusts and Statutory team from a high-volume portfolio, with a view to increasing its value year on year.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: 28th or 29th October 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

You'll be responsible for building and maintaining the small trusts portfolio to maximise income generation (circa 200k), submitting bids under £20k and stewarding funders. You'll work closely with the Partnership Manager and the Prospect Research and Data Officer to identify funders and submit compelling proposals that accurately reflect both funder criteria and organisational funding priorities.

You'll work with colleagues across the charity to ensure grant conditions are met and deliver excellent stewardship practices.

Ideal Candidate

You'll be a highly organised individual, with experience of managing and delivering a high-volume trust portfolio.

You'll have excellent communication skills and will be able to prioritise workload and manage time effectively. Your naturally collaborative approach to team working is balanced by accountability and a proactive, independent attitude.

Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

IT Support Engineer

Salary: £26,738 to £28,366 per annum

Location: Gravesend (DA11 7HQ)

Hours: Full-time, 09:00am-17:00pm

Closing date: 18th October 2024

Interview date: 8th November 2024

Do you have IT experience in a semi-junior role or higher? If so, we are looking for someone just like you!

Our IT department supports all of our hospice, retail and office sites so the ideal applicant will need to have a full UK driving license and access to a vehicle as travel to sites will be required.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

· Working in conjunction with our partner IT Support Multi Services Provider (MSP) you will assist in ensuring the IT infrastructure is maintained and help with service issues resolution in a timely manner.

· Escalate problem tickets and service needs in a timely manner, coordinating resolution as may be needed with the IT MSP, business application vendors and other third-party service providers.

· Maintain and oversee the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory is maintained and stock is available to meet demands.

· Manage the timely onboarding and offboarding of staff, including working with some 3rd party systems and services such as NHS email.

· Support user account administration for restricted and closed internal systems.

· Assist with Subject Access Request fulfilment, incident investigation, resolution and preventative recommendation tasks.

· Assist with the installation, maintenance, and updating of structured cabling and associated patching.

Essential requirements of the role include:

· A Full UK driving license and access to your own vehicle

· Hold A-level or equivalent qualifications have completed a Level 3 apprenticeship, or have equivalent professional experience.

This post is subject to standard DBS clearance. How to apply: By application form either online or downloadable from our website or by submitting a CV and cover letter. CVs without a cover letter will not be considered.

We’re looking for two creative individuals to join us as Marketing Officers and play a vital role at the heart of our marketing operations. We encourage you to apply if you have good verbal and written communication skills and are looking for an entry-level role, preferably with some background knowledge in communications or marketing. Above all, showing a passion to make a difference to one of the biggest social issues of our day – ending the housing emergency.

About the role

The Marketing Officer role reports to the Senior Marketing Manager. The focus of this role will be to support on creative and paid media plans for integrated national and local marketing campaigns, across a variety of Shelter functions. The role will receive on the job training for key marketing skills like writing creative briefs and running paid social campaigns.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Marketing team works together to communicate the housing emergency and its solutions in relevant and engaging ways. This helps key audiences understand what we are fighting for, why and how.  We work closely with our Services, Campaigns, Fundraising and Retail divisions to help achieve strategic objectives.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

In Memory Fundraising Manager 

Employer: St Christopher’s

Location:  Mostly Sydenham, occasionally Orpington 

Hours:36 hours per week

Salary: £35,708.00

Closing Date: 20th October 2024

Please note that this position includes occasional evening and weekend working.

We’re looking for a creative and dynamic in memory champion to join our fundraising team at St Christopher’s Hospice. In this pivotal role, you will be able to take your knowledge of in memory fundraising to the next level – developing new and existing in memory fundraising products and inspiring support at all levels of the organisation.

You will be:

• empathetic, able to connect with supporters often at a time when they are most vulnerable
• innovative, striving to find new ways to enable supporters to give in memory
• motivated to achieve results and a self-starter that takes pride in their work
• a team worker, able to forge strong relationships with people at all levels of the organisation
• curious, to learn from the wider in memory fundraising community.

You will have: 

• experience of in memory fundraising and knowledge of fundraising CRM systems such as Raiser’s Edge
• excellent organisational skills and an ability to prioritise and plan your workload
• outstanding communication skills, both written and verbal
• the ability to work on your own initiative and be excited by the prospect of new challenges. 
• the commitment to raise much needed funds for the hospice and passionate about making a difference to our supporters.

Closing date: 20th October 2024

Provisional interview date: TBC

Please note, each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they consider they meet the specific points within the Person Specification.

Do you have strong experience in product management within an awarding body or similar professional organisation? Are you used to developing regulated and/or non-regulated training or qualifications and managing a product portfolio across a full product lifecycle?

TPP are recruiting a Product Lead on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.

Work setting: Hybrid - Monday and Thursdays in the office.
Salary: £40,000 per annum
Hours: Permanent, full-time (37 hours per week)
Location: Solihull

The Role:

As a Product Lead, you will support the Product Manager in the continuous improvement and management of the portfolio, from design and development through to ongoing monitoring and review.

Main responsibilities:

*Product Development: Design, develop, and review a portfolio of schemes, ensuring they remain valid and relevant.
*Stakeholder Management: Form and maintain strong relationships with key stakeholders, including employers, training providers, and industry groups.
*Project Management: Ensure all product milestones and deadlines are met through proactive project management, including the recruitment and management of third-party Associates.
*System Management: Manage scheme setups and amendments within online systems, including Quartz, XAMS, and Gencarda.
*Quality Assurance: Liaise with the Quality Assurance Team on the setting up of Endorsed Training Programmes.
*Innovation: Recommend and implement innovative training delivery approaches to improve existing schemes and programmes.

Essential requirements:

*Solid experience in product management within an awarding or similar professional body.
*Experience in managing a product portfolio across its lifecycle.
*Strong relationship development skills.
*Excellent verbal and written communication skills.
*Ability to write clear and concise specifications and materials.
*Excellent organisational and time management skills.
*Familiarity with computer-based learning and assessment systems.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Switchboard’s listening service is available to all LGBTQIA+ communities in the UK. It offers a safe space for anyone to discuss anything, including topics such as sexuality, gender identity, sexual health, and emotional well-being and more. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also proving incredible insights into the issues that impact the LGBTQIA+ community the most.

Since 2021 the organisation has been on a journey to establish a staff team to oversee day-to-day operations within the charity. They are now looking to introduce this new role as they grow throughout 2024 to a team of 11.

Prospectus is delighted to be supporting Switchboard as they look to appoint a Volunteer Community Lead to join the organisation.

This position is offered on a full-time, hybrid basis with 2 days working in the London office a week and the remaining flexibly from home.

The role:

This brand-new role sits within the staff team at Switchboard and reports directly to the Head of Volunteering and Training. The post will work closely with key volunteer-led operational teams. As the charity looks to cover its rota more effectively, they are working towards recruiting and training around 100 new volunteers in 2024, taking the total membership to around 350. This number will continue to grow each year, until they are able to handle ALL of the calls, IMs and emails the service receives.

With this in mind, Switchboard wants to ensure they not only retain new volunteers for a number of years, but that each volunteer books regular shifts, are looked after and feel welcomed and an important part of an active, vibrant and inclusive community.

This role reports into the Head of Volunteering and Training and oversees four main areas: volunteer socials, wellbeing initiatives, celebrations and EDI endeavours. This role is key to ensuring the charity retains, nurtures and engages volunteers within Switchboard, and that they create a community of volunteers which reflects the rich diversity of the wider LGBTQIA+ community.

This vital role will entail, delivering a range of in-person and online engagement events throughout the year, managing the Pride activations for 2025 and onwards, overseeing Switchboard’s programme of volunteer celebrations, managing wellbeing initiatives and ensuring Switchboard continues to celebrate being  a rich, diverse and inclusive organisation.

The person:

The successful candidate will have extensive experience of organising and producing social and professional events of all shapes and sizes. They will have strong exposure to EDI initiatives and will have a natural interest, or actual experience in promoting wellbeing in the work-place.

This person will have outstanding people skills as the soft skill aspects of this role will be absolutely critical to its success. It will be important that this person demonstrates a broad understanding of the issues and challenges people from the LGBTQIA+ community face in their everyday lives. Similarly, this person will need to appreciate that these issues and challenges will also be faced by Switchboard’s community of volunteers as a result.

You will have extensive experience of organising social gatherings in a professional or volunteering setting, both large and small, collating and analysing data to measure effectiveness & impact, managing third party supplier & contractor relationships, in addition to having a collaborative, communicative & empathetic approach to mobilising networks and driving forward levels of customer service and Volunteer experience.

This person will be comfortable with public speaking and engaging audiences, will be highly organised and above all, fully committed to the work of Switchboard, becoming a natural advocate for the organisation both internally and externally as a result. This person will need to be able to manage all in-person events, wherever they are based, so some locational flexibility will be required.

Switchboard is committed to growing a team which reflects the communities it serves, so they actively encourage applications from candidates with lived experience and from all marginalised communities.

As an organisation we have a big responsibility; we’re here to inspire and develop the next generation and to support our community to be a positive place for everyone living and working in the Borough.  To do that, we need talented, professional, committed people with diverse voices, cultures and experience.

We look for people who are passionate about what they do, and who care about improving the lives of others. We pride ourselves on providing a positive culture for all staff and we celebrate diversity in our workforce, recognising the wealth of ideas and experience that a diverse workforce can bring.

Joining our team means working for a people-focussed organisation which does great things in and for our community.  If you are an experienced grants professional  with a passion for place-based work and looking for the opportunity to develop your skills, knowledge and career please read on!

At the heart of our strategy “Together For Bedford”  is a collaborative, place-based approach to supporting Bedford’s diverse communities. After a deep dive into Borough statistics and conversations with over 400 members of the public about the issues which concern them, we’ve created two collaborative and innovative community initiatives for children and young people, Bedford Giving and the Accelerator Programme. Now we’re turning our attention to our long standing grants programme, ensuring we maximise our impact on community needs.

We are looking for a highly skilled grants manager, with line management experience, who can ensure  core systems and processes run smoothly and efficiently but is excited by the prospect of playing a pivotal role in  developing a grantmaking strategy which responds to existing and emerging community needs.

In addition to a competitive salary and generous holiday entitlement, we offer an excellent pension scheme, life insurance, hospital surgical treatment insurance, employee assistance programme, and a cash plan scheme that includes a variety of wellbeing benefits.  There is also ample free car parking on site.

About MAP

We are advisers, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them.

At MAP we work for social justice. We are an inclusive workplace, welcoming everybody to bring their authentic whole selves to work every day. Upholding equality at MAP is not only about eliminating discrimination; it is about actively recognising and valuing difference; making the most of everyone’s potential.

About the Role

We are seeking a leader who truly embodies our values and shares our vision for advancing youth work. The ideal candidate will be a dynamic, strategic thinker with a proven ability to guide teams to success. You should be someone who can inspire and motivate, while also providing the strategic direction necessary to drive our youth work services forward.

If you are passionate about shaping the future of youth work and ready to make a significant impact, we want you to lead our Youth Work service. In this role, you'll inspire a dedicated team, fostering a collaborative and high-performing environment with clear goals and accountability. You will manage every aspect of our projects—from planning and execution to monitoring and completion—ensuring effective use of resources and budgets. Additionally, you will drive innovation by developing and implementing processes that continually enhance our service delivery and meet the evolving needs of young people.

This is a unique opportunity to join our SMT and make a lasting difference in our community.

 About You

 A proven leader with a passion for youth work and a track record of successfully managing teams and projects.

Excellent communication and strategic thinking skills, with the ability to inspire and guide others.

A commitment to continuous improvement and a deep understanding of the challenges and opportunities in youth services.

This is a fundamental role within the MAP Senior Management Team and is an ideal opportunity for an experienced leader or for someone looking to develop their career within Youth Work. Either way, you will have a genuine desire to deliver youth services that enable and amplify youth voice.

The Access to Justice Foundation is seeking a Development Officer to join us at an exciting time, as we launch new organisational and fundraising strategies. We are offering a unique opportunity to learn and apply your skills across a range of fundraising streams.

You will be responsible for promoting and administering pro bono costs orders, supporting volunteer organisers of our annual fundraising walks, and maintaining key stakeholder relationships and securing new donors (principally law firms and charitable trusts).

You will work closely with the Development Director (who oversees our fundraising and development strategy) and the other Development Officers (who will share responsibility for fundraising, alongside their broader promotion and awareness raising activity).

For the full job description, please download the applicant packet below.

As a Social Media Officer, you will manage our social media channels, ensuring they're filled with inspiring and engaging content that connects with our wide range of audiences. You'll have the opportunity to grow our online presence and strengthen the community of supporters advocating for those affected by MND.

You will develop and publish accessible digital content that reflects our brand. You'll be 'the voice of the Association' on social media, protecting our reputation and ensuring our channels remain professional, positive, and compliant with GDPR and copyright laws.

You will collaborate with teams across the organisation to ensure coordinated and effective social media activities, whether providing full support or offering guidance. The role will also include providing support and training to staff and volunteers in their use of social media. Additionally, you will play a key role in implementing our social media strategy.

Regular monitoring of social channels, responding to engagements, and fostering positive relationships are all part of the role. You will also produce reports to measure campaign success and provide valuable insights for future planning.

Occasionally, you will be asked to provide out-of-hours social media support as part of a rota.

Hybrid Working Expectations: 1 day per week office attendance

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.

What are we looking for?

Significant experience managing social media platforms in a professional setting, both through organic and paid techniques. Excellent written communication skills to create engaging content that speaks to diverse audiences while maintaining our brand's tone of voice.

Ability to handle multiple tasks, balancing deadlines and priorities with ease. You will also need to work well with others, building strong relationships with both internal and external stakeholders.

You'll support graphic design and video editing. Knowledge of digital accessibility and an awareness of social media trends is essential. You should be comfortable using data to influence future planning and have a broad understanding of safeguarding in digital spaces.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

•  28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of managing social media platforms in a professional environment using organic and paid techniques.
• Excellent written communication skills enabling effective and adaptive messages across various platforms to diverse audiences, ensuring brand tone of voice.
• Able to develop both internal and external relationships, working collaboratively with a wide-ranging stakeholder group.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that competence or give an example to support your suitability.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received.

If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

Successful candidates may be subject to a DBS check depending on role requirements.

Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

Description

Job purpose:The operational management for delivery of Short Breaks schemes across Surrey and

West Sussex for children and young people with disabilities and additional needs.

Hours of work:   35 hours per week:7 hours a day with an hour’s unpaid break

Term-Time:9:00-17:00 Tuesday-Saturday or Monday-Friday

School Holidays: 9:00-17:00 Monday-Friday

Location: YMCA East Surrey, The Sovereign Centre, Slipshatch Road, Reigate. RH2 8HA

Salary: £33,280 - £37,440

Annual leave: 5 weeks per annum plus bank holidays. (Pro-rata for part time). The holiday year runs from 1 April to 31 March each year.

Benefits: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at all YMCA ES sites and YMCA East Surrey also operates a Bike to Work Scheme. There is a YMCA East Surrey defined contribution pension scheme. More details on request.

Closing Date: Wednesday 11th September

Interview date: Wednesday 18th September

We are delighted to be working with an excellent disability charity, Mencap, who are looking for a Senior Partnership Manager to join their organisation. The charity is passionate about making the UK the best place for people with a learning disability to live happy and healthy lives.

This position will lead in delivering Mencap’s programme of high-value and multi-year partnerships. You will work across new business, and account management, implementing account plans for each partner. You will map opportunities to secure introduction and income through the existing portfolio, and will develop and secure new business opportunities circa £30k plus. As part of the role you will also ensure personal and team KPIs are met to guarantee that account management targets are achieved.

To be a successful Senior Partnership Manager, you will need:

• Proven experience in managing varied portfolios of six-figure partnerships.
• Understanding of corporate partnerships and how to identify, research and manage potential partnerships, as well growing existing relationships, internally and externally.
• Demonstrable experience in managing a pipeline and securing new business.

Salary: £40,000 to £44,000
Contract: Permanent
Location: Hybrid – 1 day a week in Aldgate office
Deadline: ASAP – rolling interviews

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

If enough applications are received the charity reserve the right to end the application period sooner.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Newham.

£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.

The shift pattern for this role includes 40 hours per week, including weekends and Bank Holidays. The shift Pattern includes 08:00-16:00 and 14:00-22:00

For a full job description, please visit our website jobs.lookahead.org.uk

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Assessing referrals received by the service, within the 4-hour target, and providing rapid response to these.
Inducting new customers and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior

What you'll bring:

Up to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
IT skills are a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Leading arts and mental health charity Arc is looking for a highly motivated Volunteer and Engagement Coordinator to develop meaningful roles for volunteers across our delivery, and increase the external profile and reach of Arc.

From our base in the Hat Works building in Stockport town centre, Arc’s creative programmes provide life-changing opportunities for people experiencing mental health challenges and inclusive, welcoming spaces where they can develop a sense of belonging, reducing feelings of isolation and loneliness. 

This is an exciting opportunity to join our small, dedicated team and make a real difference to the lives of people facing mental health challenges. If you are a ‘can do’ person with great people skills and experience of inspiring, training or developing volunteers, this is the role for you.