Permanent Social Welfare Jobs

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

You will contribute to the coporate needs and development of the Trust, with advice and input grounded in sound financial strategy and legal principles.

Maintaining effective management systems and controls to safeguard the financial integrity of the Trust and ensure that all departments are promptly and accurately informed about their financial performance.

To manage and develop the Finance Function which is responsible for the provisin of accounting and investment information and financial services.

 Working alongisde the CEO to plan the resources required to support the Trusts activities.

Service the Investment Committee including prepare, develop and anlyse strategic and management accounting  information from our Investment Managers

Act as Company Secretary

Come and join us!

We are looking for support workers to join our Learning Disabilities team. Support workers are part of a flexible team working with adults who have learning disabilities, who use the Bede Centre in Bermondsey SE16.

We work in a person-centred way to enable people with learning disabilities to become as independent as possible, to make their own choices and to be fully part of the community.  We do this by supporting them to develop and maintain skills, try new opportunities, make and maintain friendships and spend their time in ways valued by them and the community. We work in partnership with other local charities, to provide as many social, volunteering and work opportunities as we can to the people that come to Bede.

Our core service runs Monday-Friday, 9:30am-3:30pm, and we also support other projects and social clubs in the late afternoons. We currently have the following shifts available, from 9:30am to 3:30pm on each day:

- Tuesdays x 2

- Wednesdays

- Thursdays

- Fridays

At the moment men are underrepresented in our team, and we would therefore particularly welcome male applicants.

The full job description is available on our website.

How to apply

If you are interested in applying, please visit the vacancy page on out website with answers to the following questions.

1. How would you ensure that a person with learning disabilities’ choices are respected and heard?

2. What interests and skills do you have that could be useful in leading activities for people with learning disabilities? 

3. We love to use our local community as much as possible at Bede. Please outline a half day activity you might suggest to do with a person you were supporting 1-1, that would get the most out of our local area. The activity would begin and end at the Bede Centre, postcode SE16 2BS.

Deadline for applications is 5pm, Tuesday 5th November 2024.

Interviews will be held on Wednesday 13th and Thursday 14th November 2024.

If you are successful in getting through this first stage, we will ask you to fill out an application form with your full employment history, and to provide ID documents to show you are eligible to work in the UK. At interview we will invite you to spend a taster day at our Centre. You will get the chance to meet some of our clients, and this will be a chance to assess how you meet the requirement in the job description.

Bede works with children and adults at risk of harm, and we have Safer Recruitment policies and procedures in place to ensure that they are protected from abuse. These roles are subject to an enhanced DBS and barred list check.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

Due to the significant growth phase, we require vital cornerstone funding from a new Major Gifts function that has just been established, to secure donations from high-net worth individuals, that will enable us to achieve our mission and help thousands of women to transform their lives.

The Philanthropy Manager is an exciting new role that provides an opportunity to build a new major gifts programme from scratch, raising £150,000 income by end of March 2025. Supported by the Director of Partnerships, you will work closely with the Board and our network of 750 volunteers, to develop a giving strategy that will engage and grow a new pool of crucial supporters for Smart Works.

The successful candidate will be responsible for building a new portfolio of major donors, including conducting prospect research, developing bespoke stewardship materials, and securing five-figure and six-figure repeat gifts.

We seek an excellent communicator, with significant experience in influencing, negotiating and exceeding set targets. Creativity, an understanding of women’s fashion, and knowledge of wealth circles would also be advantageous.

Smart Works is a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising events, expert leadership panel discussions, fashion sales and exclusive events.

The Fundraising and Partnerships team are based in London. This is a hybrid role, working from a London centre at least twice per week, with the opportunity to work across our North, West and South London centres. Some evening and weekend work is required to lead on philanthropic fundraising and support wider partnership team events.

If you are a dynamic, proactive self-starter, with exceptional interpersonal skills and are passionate about supporting women into work, then this could be the ideal opportunity for you. We would love to hear from you.

To apply for this role, please head to our website to view the full job description. If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact our People team.

Interviews will be held on 24th October. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.

ABOUT SMART WORKS

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with new centres in Bristol and Liverpool due to open in 2025. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

Our clients are mostly long-term unemployed and have experienced repeated rejections from multiple jobs: 40% have been unemployed for over a year, 20% have applied to over 20 jobs and 23% have applied to over 50 jobs. The majority are also from minoritised communities and face intersectional barriers to employment: 32% are lone parents, 16% consider themselves to have a disability and 52 % are from an ethnic minority.

In April 2022, Smart Works launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. At the end of year 2, Smart Works is on track to deliver the Plan, having delivered a 42% year-on-year uplift in engagement with our core Interview Dressing & Preparation service and with new centres opened in Croydon and Glasgow.

Smart Works has been voted Social Action Charity of the Year. More information about who we are can be found on our website.

ABOUT THE ROLE

We are looking for a thoughtful and dedicated leader to oversee the delivery of the Smart Works service across the UK, ensuring that the charity remains on track to achieve our current growth ambitions, and to also play a key role in leading delivery of the service as we move into our next strategic plan.

The Head of Programmes will drive innovation, build impactful partnerships with referral organisations and enable excellent decision making across all centres. The Head of Programmes will be the guardian of the Smart Works service as the charity grows, ensuring decision-making across the charity is always client-centric and every client has the best possible chance of job success.

The Head of Programmes will oversee the opening of new Smart Works centres. Project managing the opening of new centres will require exceptional people management and an ability to balance important small details, with an awareness of the bigger picture and wider strategy.

The Head of Programmes will also be responsible for leading org-wide projects focused on quality, that will allow Smart Works to ensure our offer continues to improve, so that more of our clients can move into employment.

This is an important leadership role within the charity, with the Head of Programmes regularly sharing insights and ideas with senior decision makers. They will provide valuable insight into the Smart Works service and trends within the wider employability support landscape.

Ideally, the successful candidate will be based at one of our London centres, and will travel to other Smart Works centres across the UK when needed. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and other key events.

Our ideal candidate will be passionate about our service and will have a proven track-record of managing, developing and elevating programmes. They will be data-driven, enjoy a challenge, able to build impactful relationships with ease, and thrive in an ambitious, fast-paced environment.

DUTIES AND RESPONSIBILITIES

Reporting to the Director of Programmes & Operations, the successful candidate will lead on a range of activities, including:

• Ensure a high quality, consistent service is delivered across the UK (both in-person and virtually).
• Drive innovation and support pilot projects that will enable the charity to evolve, improve and help more unemployed women secure work.
• Identify opportunities for digitisation of the service, to streamline our processes and allow us to grow our impact.  
• Increase awareness of Smart Works by proactively identifying and nurturing partnerships with organisations who have the potential to refer to multiple Smart Works centres.
• Project manage the opening of new Smart Works centres, drawing on expertise of other staff across the Smart Works team to ensure the centre is set-up for success.
• Visit all centres across the UK to meet service delivery staff and understand opportunities for development and improvement.
• Supported by the Head of Data & Impact, track progress against KPIs, identify areas for development and, when needed, work closely with relevant staff to address shortfalls.
• Keep up to date with emerging trends within the employability support landscape, sharing relevant insights with the Director of Programmes & Operations and other relevant stakeholders.
• Line Management of staff within the Group Operations team.
• Champion inclusivity and ensure the Equity, Diversity & Inclusion strategy is woven into the day-to-day delivery of the Smart Works service and service delivery decision making.

Smart Works is a community that shares a passion to empower women to thrive in work and life, and is determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and HQ in London.

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

The successful candidate will demonstrate:

• Substantial experience delivering and leading charitable programmes, or comparative work, preferably on a national scale.
• Demonstrable experience of managing projects, driving innovation and implementing new initiatives, with experience delivering digital solutions.
• Proven track record of writing and delivering strategic plans.
• Proven track record of setting and monitoring targets and KPIs.
• Excellent relationship building skills, preferably with experience working across split sites.
• Experience working within employability support is desirable but not essential.
• Detailed understanding of safeguarding requirements for a charity like Smart Works.
• Excellent interpersonal skills and able to communicate with stakeholders at all levels of seniority.
• Ability to manage competing priorities.
• Passion and commitment to making the Smart Works programmes the best they can be.

If you're passionate about our mission and believe you have the skills to make a meaningful impact, candidates are encouraged to apply, even if you don't meet every requirement listed.

We particularly welcome applications from Black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates.

These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

BENEFITS, TERMS, AND CONDITIONS

• Full-time role, ideally based in one of our London centres, with regular travel to other Smart Works centres. Open to discuss alternate locations at interview.
• Monday - Friday with typical working hours 9am - 5pm in line with centre opening times. Flexible working may be discussed at interview.
• Salary of £45,000 - £50,000 depending on experience.
• Reporting to the Director of Programmes & Operations.
• 25 days annual leave, plus discretionary leave over Christmas and New year.
• Positive, supportive working environment with opportunities for practical training and progression.

All successful applicants must provide references, have the right to work in the U.K. and complete a Basic DBS check.

HOW TO APPLY

Please submit a CV and answer the following questions via our recruitment portal by midnight on Thursday 24th October:

1.  Why do you want to work for Smart Works? (Max 200 words)
2. Why do you think you are well suited to heading up the delivery of a high-quality service across multiple locations? (Max 350 words)
3. What experience do you have of developing relationships or projects that have allowed a service to grow in scale or quality? Please be specific about what results were achieved (Max 350 words)
4. If there anything else you would like to share at this stage. (Max 150 words).

First round interviews will be held virtually on Thursday 31st October.  Final interviews will be held in person, in North London on Monday 4th November.  

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Internally the job title will be Recovery Worker.

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Supported Housing service in Sudbury as a Recovery Worker.

Right now, our Supported Housing service in Sudbury is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery.

So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

You are caring, consistent, flexible, and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. You are happy working independently or, as a valued member of our team, being part of a weekly rota system. An understanding of drug and alcohol, county lines and antisocial behaviour are important, along with the ability to partake in learning and development opportunities. Ideally you have access to your own vehicle which you are willing to use for business purposes and a willingness to travel in and around the Suffolk area. Mileage expenses are paid on a biweekly basis.

We are committed to increasing our diversity and welcome applications from those with lived experience.

In return for your skills and enthusiasm, this role comes with some great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Would you like to support a dynamic annual conference that brings together a diverse group of people to learn, be inspired and collaborate to achieve workplace justice and fight poverty and discrimination?

Workplace Justice is a new company limited by guarantee that has been created to take forward the annual New Organising Conference. The New Organising Conference is unique in bringing together a diverse group of participants - trade unions established and new, community organisers, not for profits, academics, lawyers and journalists, with a shared interest in worker rights. In July 2024, over 100 people delivered 57 different sessions to an audience of 240 people.

Overview of the role

This role, which will be largely remote, with regular online supervision and periodic meet-ups, offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators.  Because of the annual cycle of the conference, you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference.

Job description

To provide operational support for Workplace Justice and the New Organising Conference including finance, website, participant database, registration, social media and governance.

For more information please visit our website.

Make a difference for children now and for their future

We’re looking for someone to work with schools across Lewisham to improve the education and health potential of Young Carers. You’ll work alongside our wider team supporting Unpaid Carers across the borough.

You’ll develop relationships with schools and school staff, raising awareness and supporting the identification of Young Carers within education settings, and supporting the development of policy, guidance and resources. You’ll work one-to-one and with groups of Young Carers, and carry out home-based visits to offer support interventions.  

As a Young Carers Schools Coordinator, you will also support the planning and delivery of the service’s activity package, including respite activities, online groups and face-to-face sessions.

Applicants should have relevant personal or professional experience of working with children, young people, and families in social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Young Carers, and an awareness of cultural differences and access to services. You should be confident engaging with young people and teaching and non-teaching school professionals at all levels.

You should be an excellent communicator with great organisational skills, and able to work on your own initiative and as part of a team. This is a full-time role.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Support those who Care

This is an exciting opportunity to join our new service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.         

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services. Speaking Bengali would be an advantage. 

You should be an excellent communicator and able to motivate and empower others. Full or part-time positions available.

Do a job where you make a difference

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

An exciting position has arisen for a Major Donors Lead to join a renowned charity, dedicated to delivering social services and humanitarian aid to vulnerable individuals. This is a permanent role leading the Major Donors team and collaborating with the wider Philanthropy and Fundraising department to drive income growth for the charity.

Key responsibilities include:

• Developing and executing a 5-year strategy to increase major donor income, securing multi-year donations, and maintaining relationships with donors
• Building networks with potential supporters and influencers, identifying new prospects aligned with charity’s values
• Managing a portfolio of donors across the UK and Ireland, making significant donation requests (6 figure+) and tailoring proposals for projects, programs, and unrestricted funding
• Designing personalised stewardship programs to nurture long-term donor relationships, ensuring donors feel valued
• Managing a team of 6 fundraisers and overseeing income of approximately £2m
• Monitoring and reporting of income and managing expenditure and budgeting
• Ensuring compliance with regulations and legislation, such as GDPR, and maintaining best practices in fundraising

Ideal candidate profile:

• Extensive experience in major donor fundraising with a proven track record of securing 6-figure donations, increasing income streams, and achieving targets.
• Strong relationship management and emotional intelligence, effectively engaging senior donors and stakeholders.
• Exceptional communication skills, with the ability to influence and foster collaborative relationships.
• Skilled team leader with experience in building and leading high-performing teams.

Agency reference number: J84507

Location: London

Contract: Permanent

Salary:  £52,000-55,000 per annum + excellent benefits package

Working hours: Full time

Working pattern: Hybrid (2 days a week in the office)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Job Title: HR Business Partner

Location: West of England & Wales

Salary: £47,213.96 per annum

Weekly Hours: 35 hours

Reference: YMC1011452

Want to make a positive impact on people’s lives by working for the world’s largest and oldest youth charity? YMCA is currently recruiting a HR Business Partner.

Would you like to change young people’s lives? Are you looking for an HR role that allows you to use your expertise in making a difference across England and Wales YMCA Charity Shops? This is an opportunity to secure a very exciting and unique role.

As an HR Business Partner for YMCA you will be responsible for delivering a ‘value added' generalist HR service and giving full support to the Area Managers and Regional Manager across the West of England and Wales.

It is expected that you will have experience in a similar role and have a sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion. You will have excellent communication skills and an ability to influence others with sound commercial understanding and pragmatic approach to problem solving. With our YMCA stores performing well, it’s a really exciting time to join the team at YMCA England & Wales.

This is a challenging role that will provide you with the ability to become involved in a variety of HR initiatives to ensure that YMCA England & Wales achieves its strategic goals.

You will be expected to travel extensively throughout the West of England and Wales including overnight stays, and will be provided with a company car.

You will be required to have multi-site experience.

You will be responsible for managing complex casework including disciplinary and capability processes, absence management and right to work issues. Experience of developing policies, coaching managers and project management are also necessary for this role.

You will be exposed to a fast paced, varied and exciting role, with opportunities to get involved in new initiatives, within a dynamic team.

We offer a range of staff benefits including 30 days annual leave, company pension, life assurance, health care cash plan scheme, and gym membership loan. You will also receive a company car.

We are proud to attract passionate and talented staff who work together to ensure all young people have the chance to truly belong, contribute and thrive. YMCAs also share a common goal: we are an unstoppable organisation, intent on creating supportive, inclusive and energised communities.

We are committed to promoting equal opportunities in employment. Safer recruitment is also important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

About Us: 

First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more. 

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential. 

We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets. 

Join us in our mission to transform lives and help create a Britain free from poverty! 

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. 

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

About the role 

This is a new role within the Fundraising and Digital Directorate, which oversees all aspects of the charity’s fundraising, brand, website, social media, email communications, and lead generation campaigns. This role sits within the Public Fundraising Team, which secures donations from individuals subscribed to our newsletters and individuals giving up to £5,000 per year, legators and regular givers.

We are looking for somebody who enjoys working in a dynamic and fast-paced environment and wants to develop their fundraising, and specifically digital fundraising skills to have a major impact on the lives of refugees in the UK.

Main Duties and Responsibilities

Project Management

• Working with the wider public fundraising team, support the development of plans and activity to manage a portfolio of acquisition, retention and stewardship campaigns including, but not limited to, gathering content, setting up landing pages, creating graphics and assets for digital content, designing ad content, as well as delivering email and social media communications and digital versions of our supporter newsletter.
• Provide digital support for each fundraising project from start to finish. Lead on creating segmented and tailored email journeys – source content and create briefs, liaise with suppliers, create and oversee data selections, exports and imports and manage sign off process.
• Manage our email welcome journey for e-news sign ups, and support on the development of other supporter journeys for a range of audiences across the team.
• Ensure continued communications and strong working relationships with the Direct Marketing Manager and Digital and Comms teams.
• Play an active role in coordinating digital communication plans across the organisation, working alongside the Direct Marketing Manager and Comms colleagues to suggest themes and content as well as creating/scheduling content as and when required.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 31 October 2024. 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.