Housing And Homelessness Jobs

Senior Grants Officer 

Salary: £40,720 

Location: Wimbledon, London 

37.5 hours per a week 

Permanent 

Closing date: 8th April 2025 at 9am 

Are you looking for a new career opportunity? If you are passionate about making a real difference through supporting vulnerable people, Our client would love to hear from you! 

The role is based in their central office in South Wimbledon but works across all services. 

There customers come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking. 

You will join a lively, supportive, and friendly team to work together to provide fundraising and support to services to enable is us to build our profile and deliver more services to those in need. 

Our client is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are keyobjectives for them, and they reflect this in their recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability.    

You will need to have the correct right to work in the UK in place, as they don't have a sponsorship license. 

Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification.  

You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends. 

In return, they can offer you:  

• Over 6 weeks holiday per annum (rising with service)  

• Ability to buy or sell additional one week holiday per annum  

• Employer paid DBS checks  

• Occupational sick pay   

• Employer contributory pension scheme  

• 4 x Life Assurance  

• Medical Cash Back Plan  

• Yulife Employee Assistance & Rewards Programme  

• Cycle to work scheme  

• Full training and induction programme  

• Blue Light Card

About them:  

They are a leading homelessness charity in London, providing housing and support to over 1,300 people each year. There aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. They believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. They offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. They work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. They campaign to end street homelessness. They build affordable homes to help people move on to an independent life. 

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Coventry deliver outreach services for people who are homeless, have been homeless in the last two years or, are at risk of becoming homeless. This is an exciting time in the development of the Skylight as the coverage of service delivery expands to reach even more homeless people in the city.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT

Contract: 12-18 months fixed term contract/secondment opportunity

About the role

As a SHPS (Single Homeless Prevention Service) Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable, and sustainable private rented sector accommodation. You will also help individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in this role you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Supporting people to prevent and relieve homelessness (through assessments, housing people, negotiating with landlords, advice, and support to sustain tenancies)
• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing around housing.
• Ability to work in a fast-paced and results focused environment.
• Liaising and negotiating with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (landlords, accommodation providers, local authorities, DWP, etc.).
• Actively contribute to sourcing suitable and affordable accommodation
• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
• You are pro-active and adaptable; uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We are holding an open evening on Wednesday 2nd April between 5pm to 7pm at Skylight Brent, 1-2 Bank Buildings, High St, London, Harlesden, NW10 4LT to meet with the Skylight Director and Head of SHPS. To RSVP please email us (contact details can be found on our website).

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 April 2024 23:55

Interview process: Competency-based interview

Interview date and location: Thursday 17 and Friday 18 April 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too

Senior Management Accountant

Location: London/Hybrid
Department: Finance
Contract type: Permanent
Hours: 35
Salary: £60,000 - £75,000 per annum - skills and experience dependant

Providing financial partnering and support for one of the UK’s leading Social Investment Groups.

Big Issue Group is searching for a Senior Management Accountant to provide full financial business partnering to our investment function – Big Issue Invest.

The role sits within the finance team and helps align the financial requirements of Big Issue Invest with the overall strategy of the Big Issue Group, alongside providing bespoke support to the Invest function.

You will create and provide management information for multiple management accounts and help to shape strategy to enable informed and effective decision making.

You will be ACA/ACCA qualified with post qualification experience, have strong budgetary and statutory accounting experience, have a proactive approach and be comfortable with developing and implementing strategy that aligns with group missions.

You will be an important part of enabling Big Issue Invest to provide amore impactful investment offering by empowering them to make fully informed financial decisions and more confidently planning their way forward.

This role is offered as full time and permanent.

For a full job pack including a full list and summary of responsibilities, skills, qualities and experience required for the role, please download from the link below.

Salary and Benefits:

• Salary £60,000 - £75,000 per annum depending on skills and experience
• 25 days holiday plus bank holidays incrementally increasing with service.
• Flexible working policy
• Pension scheme
• Private Health care cover
• Enhanced Family benefits
• On-going learning and development
• Employee Assistance programme to support your health and wellbeing
• Blue Light Card benefits scheme

Workplace details:

This role based at the Big Issue Groups Head office in Finsbury Park, London. With Hybrid working available.

Closing date – 12th April 2025 (23:59pm). Please note that we will be actively interviewing suitable candidates before the closing date. So please apply asap. 

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities. 

Since 1991, the Big Issue has sought to tackle poverty by creating opportunities through enterprise and working with individuals to rebuild their lives. Over time our organisation has grown, extending our mission so the Big Issue Group now consists of The Big Issue Company Ltd, Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.

Benefits: As well as a salary commensurate with our sector, we are proud of our family-friendly staff benefits. We offer 3 days paid leave in a rolling year to care for a sick child or grandchild, 3 days paid leave in a rolling year to care for a sick or elderly relative, an incremental holiday scheme, life cover, a healthcare cash plan, access to an open learning library and other learning & development opportunities, an enhanced contribution into our workplace pension and a generous maternity package. We particularly welcome applicants from those who are underrepresented, such as women in senior roles such as this, disabled people and people from Black and Minority Ethnic communities.

REF-220523

The Organisation:

Metra Living are pleased to be exclusively partnering with Robertson Bell in their search for an Accounts Assistant to join their close-knit, dynamic team on a permanent basis. Metra Living, a subsidiary of L&Q Housing Trust, manages a portfolio of over 3,100 private rented sector homes across Greater London. They are committed to providing high-quality rental homes and exceptional customer service, ensuring residents have access to well-maintained properties and responsive support. With a strong focus on simplifying operations and enhancing the living experience for all residents, Metra Living is looking for an organised, diligent accounting professional to support their finance team in delivering accurate and timely financial information.

The role offers a unique opportunity for career progression and exposure to different elements of finance, including AR, AP, and reconciliations. You’ll work closely with the Finance Manager, supporting key processes such as payment runs, invoice processing, and liaising with suppliers and internal teams, all while contributing to the smooth transition as Metra Living continues to evolve and separate from L&Q.

Key duties of the Accounts Assistant include:

• Handling AP duties such as weekly payment runs, processing invoices, and reconciling payments. You will partner with suppliers and work closely with departments to ensure accounts are updated and reconciled promptly.
• AR involvement will be minimal, but you will support the reconciliation process and work with the system for customer account management.
• Performing bank reconciliations, raising purchase orders, and managing both manual and automated processes, including scanning and processing invoices.
• Collaborating with both internal teams and external suppliers to resolve any queries and ensure smooth transactions.
• Ensuring accuracy and compliance with internal procedures as part of a small but collaborative finance team.
• Assisting with additional tasks, including liaising with council tax offices and other third-party departments.

The successful candidate will possess:

• Essential experience in AP processing with the ability to hit the ground running and manage the day-to-day operations with minimal supervision.
• Basic accounting knowledge and experience with systems like Excel; ability to reconcile accounts and work with formulas.
• Desirable experience with Yardi or similar systems would be a bonus.
• Excellent interpersonal skills – you will be interacting with suppliers, internal departments, and stakeholders, so the ability to build and maintain relationships is key.
• A proactive attitude with the ability to work independently and manage workload during fluctuating periods.
• A background in real estate, housing, or the commercial sector would be beneficial, though not essential.

Company Benefits

• Flexible working – staff have the flexibility to work their contracted hours around the core hours of 9am – 5pm and can make flexible working requests that will be assessed on a case-by-case basis.
• Annual leave - 28 days annual leave each year plus bank holidays. This increases to 31 days after three years of service.
• Hybrid working – the role is based in East London, going into the offices once or twice per week.

Logistics

• Salary: £30,000 per annum.
• Location: East London (with flexible working options).

Metra Living is a growing and dynamic organisation. With their focus on transition and continued development within the private rented sector, this is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to expand their career in finance.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT, local community settings.

Contract: 24 months fixed term contract with the possibility of extension

About the role

As one of the Refugee Integration and Housing Coaches as part of the Single Homeless Prevention Service you will be joining a new service which supports newly recognised refugees into housing. This innovative new approach will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK.  You will be reaching out to refugees building relationships with people who have a range of support needs to outline what services and support they can access. A main focus will be on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals.  This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in these roles you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Building relationships and working with empathy, respect and cultural sensitivity

• Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally

• Supporting people to relieve homelessness (through assessments, housing, advice and support to sustain tenancies)

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing Actively contribute to sourcing suitable and affordable accommodation.

• Ability to work in a fast-paced and results focused environment.

• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.

• You are pro-active and adaptable; uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We are holding an open evening on Wednesday 2nd April between 5pm to 7pm at Skylight Brent, 1-2 Bank Buildings, High St, London, Harlesden, NW10 4LT to meet with the Skylight Director and Head of SHPS. To RSVP please email us (contact details can be found on our website). 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 April 2025 23:55

Interviews will take place on Tuesday 15 and Wednesday 16 April 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

The young people we work alongside are amazing. Courageous, resourceful and incredibly smart. At the point in which we get to meet them they are often tired, traumatised and frustrated. If you get that, see the best in people and understand that these young people deserve the highest quality service, patience and care then we want to hear from you. Our Youth Justice service runs pan London, working alongside young people impacted and involved with the criminal justice system and those that are experiencing homelessness. We are looking for a Case Worker to join our team and deliver a holistic service to the young people. We are looking for a kind, creative, motivated and approachable individual to support our mission to enable young people to use their strengths to live a life where they feel safe and fulfilled. We need someone who is comfortable working to deliver groups and outreach in a prison setting as well as delivering street based outreach services. You should have working knowledge of supporting young people impacted by violence.  You will be required to meet young people in court, police stations, prisons and community settings as well as at our main day centre in Camden with the option of some remote working from home. If you have the required skills and are passionate about supporting young people, then we would love to hear from you.

• A full-time (or part-time considered) permanent role in our Youth Justice Team
• Salary £31,200 – £34,736
• Deadline to apply: 9am, Wednesday 16 April

Young People Support Worker

We have a new role available for a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation.

Position: Young People Support Worker

Location: Whitley Bay, Tyne and Wear, United Kingdom

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 pa + pension and other benefits

Closing Date:  13th April, 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.

Key responsibilities include:

· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.

· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.

· Foster partnerships with local agencies to support clients while following data protection protocols.

· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.

· Support clients in accessing education, training, employment, and volunteering opportunities.

· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.

· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.

About You

You will need to have the following skills and experience:

· Experience working with young people or those affected by homelessness.

· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Property Services Director 

Salary: £90,000 circa 

Location: Wimbledon, London 

37.5 hours per a week 

Permanent 

Closing date 9 April 2025 

We are looking for an experienced Property Service Director to develop and manage quality homes and services that are attractive, safe, secure and comfortable for clients to live in and enjoy; to play an active role in the overall management of Evolve and the achievement of business plans and growth ambitions; to lead on overall Asset Management and Property services. 

Key responsibilities: 

• Regulation & governance 

• Managing homes and assets effectively 

• Health & Safety 

• Maximising growth and targeting investment 

• Environment and sustainability 

• Research and development 

• Relationship management 

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability.     

You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license.   

Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification.   

In return, we can offer you:   

• Over 6 weeks holiday per annum (rising with service)   

• Ability to buy or sell additional one week holiday per annum   

• Employer paid DBS checks   

• Occupational sick pay    

• Employer contributory pension scheme   

• 4 x Life Assurance   

• Medical Cash Back Plan   

• Yulife Employee Assistance & Rewards Programme   

• Cycle to work scheme   

• Full training and induction programme    

• Blue Light Card 

About us  

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year.  

Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient.  We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.  

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.  

Harrogate Homeless Project is seeking to recruit a Senior Caseworker to join the Client Services Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for leading and managing the caseworker team in achieving HPP objectives; including supporting clients through their HHP journey from their induction to leaving HHP services and beyond.

We are looking for someone who has a positive approach to their work with the ability to initiate and maintain constructive relationships with clients and colleagues. If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £29,250. 

Closing date for applications is 5pm on Thursday 10th April 2025, with interviews taking place week commencing 14th April. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification. 

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits - • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Harrogate Homeless Project is seeking to recruit an Activities and Volunteer Coordinator to join the Fundraising and Marketing team. This is an exciting opportunity to be part of the growth and development of Volunteering within the organisation and make a real difference to our work by putting together meaningful activities for our clients to participate in.

The post holder will be responsible for the recruitment and onboarding of HPP’s volunteers, ensuring our volunteer database is kept up-to-date and the planning and management of our client activity programme.

You will have a positive approach to our volunteers and clients and have an empathetic and friendly nature. If you enjoy working with volunteers and have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a part time post consisting of 30 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to the needs of the volunteers.  The salary for the post is £22,200 - based on a 30 hour week (£27,750 FTE)

Closing date for applications is 5pm on Thursday 10th April 2025, with interviews taking place week commencing 14th April. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification. 

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits - • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Harrogate Homeless Project is seeking to recruit a Senior Support Worker to join the Client Services Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for leading and managing the support worker team in achieving HPP objectives; including ensuring the smooth day-to-day administration of our hostel, flats and Springboard meeting our clients’ personal, social, learning, work and housing needs.

We are looking for someone to give person-centred support for clients in a welcoming, safe, non-discriminatory and non judgmental environment.If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £29,250. 

Closing date for applications is 5pm on Thursday 10th April 2025, with interviews taking place week commencing 14th April. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification. 

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits - • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Housing Team Leader 

Wellingborough - Hybrid Working 

£42,244 with an essential car payment of £1,657

Hybrid Working, predominantly working from home, with an option to book a desk in the office

12-month fixed term maternity cover

Our client is looking for an experienced Housing Team Leader join their Housing Services team. The successful candidate will have the skills to lead and supervise a team of Housing Officers and to be responsible for the effective delivery of a high-quality, customer-orientated, housing management service. You will have a sound understanding of delivering excellent customer services and have the ability to lead and motivate a team. 

Your main responsibilities will include: 

• To provide line management to a team of Neighbourhood Housing Officers (including the allocation and monitoring of work, managing annual leave and sickness, and managing conduct and performance in line with the associations policies and procedures) 

• To ensure the delivery of excellent, customer focussed services to tenants, shared owners, and leaseholders, to Include: low level anti-social behaviour; estate management services; and the management of the association’s green spaces and communal areas 

• To assist the Housing and Income Services Manager in the achievement of Key performance Indicators, Operational Performance Indicators and wider objectives of the Housing and Support Services team. 

Who they are looking for: 

• Previous experience of working in the housing sector, specifically in relation to housing and tenancy management. 

• An excellent people manager, with experience of managing front line staff.

• Advanced knowledge of legislation and regulation relating to housing and tenancy management. 

• Able to work as part of a team as well as the ability to lead one. 

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for. 

 In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme. 

About them: 

They own and manage around 5000 homes with a £22 million turnover and their mission is to “work successfully with their customers and communities to provide great services and high-quality living environments.”

If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate. 

Night Concierge

We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service’s clients.

Position: Night Concierge

Location: Wallsend, Tyne and Wear, United Kingdom

Contract: Permanent

Hours: 37.5 Hours

Salary: £23,400 per annum plus pension & other benefits

Closing Date: 13th April, 2025

About the Role

To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.

Key responsibilities include:

· You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable.

· You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service

· You will be the first point of contact for visitors, contractors or services visiting the building at night

· You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night

· You will actively ensure the security of the building through regular checks, and monitoring.

About You

You will need to have the following skills and experience:

· An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers.

· Experience in managing the overnight safety of vulnerable clients preferably in supported housing.

· Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts.

· Experience in undertaking basic maintenance and/or delivering cleaning services.

· Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

· Able to demonstrate a clear understanding of safeguarding requirements and procedures.

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

· Personal and professional integrity.

· High-level understanding of professional boundaries and ability to maintain boundaries.

· Ability to work collaboratively.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role: Case and Progress Coordinator(s)

Reports to: Service Manager

Hours: 25 – 37 hours a week with weekend availability required

Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.

Salary is based on FT (37 hours) and will be dependent on hours worked.

Contract: Permanent subject to ongoing funding

Purpose

The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness

You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.

You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.

You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.

This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.

We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.

This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.

Responsibilities

Case and Progress Coordination

· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.

· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.

· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.

· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.

· To listen to service users and encourage positive steps towards their personal development.

· To provide advice, information and practical and emotional support to service users regarding support they require.

· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.

· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.

· To advocate for service users, where necessary with external services.

· To support clients by prompting and helping them to attend appointments.

· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.

· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.

· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.

· To ensure service users engage in the support on offer.

· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.

· To report daily on operational outcomes, highlighting positive changes in users of the service.

· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.

· To champion recovery within the project through promoting Peer led activities.

· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.

Drug and Alcohol Support:

· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.

· To promote and support individuals into both abstinences based and medically assisted forms of recovery.

· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.

· To support the delivery of overdose prevention training.

· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.

· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.

· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.

· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.

Service Coordination:

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.

· To complete registration forms with clients who are new to the service.

· To complete registration forms and risk assessments with clients who are new to service.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.

· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.

· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.

· To co-facilitate other treatment groups with Hope Centre and project staff.

· To actively promote and support peer recovery and activities.

· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.

· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

· To undertake, as required, any duties relevant to the nature and level of the role.

· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other relevant organisation’s to support to set up sessions and activities within the Community.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

Service delivery:

· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:

o Ensuring stock levels of service paperwork are sufficient for the day.

o Ensuring the service is set up for the day (laundry, toilets, showers).

o Ensuring the Support Hub is cleaned and mopped at the end of service.

o Ensuring the toilets are cleaned, and laundry completed at the end of service.

o To support the clothes store processing and sorting clothes with specific volunteers.

· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.

· To ensure the smooth running of the Community Hub (@Ash Street), this includes:

o Assisting with floor support where and when required.

o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.

o Ensuring the Hub is cleaned and mopped at the end of-service.

o Ensuring the toilets are cleaned, and laundry completed at the end of-service.

· Support the delivery of activities and groups within the Community Hub/ Outreach

· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.

· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.

· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.

· Work in accordance with food hygiene regulations and mandatory training.

Policy and administration:

· To complete full, detailed, and accurate records on the database.

· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.

· To carry out all necessary administration in relation to case work, or the role.

· To always work within Hope Centre’s policies and procedures.

· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.

· To support the team and organisation with any additional duties as required.

Safeguarding of Vulnerable Adults / Mental Capacity Act:

· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.

· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.

 General:

· To be an active and effective team member.

· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.

· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.

· To ensure Northampton Hope Centre’s values are embedded in your service delivery.

· To always maintain a professional level of communication.

· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.

· To record, monitor and report on service user progress and outcomes.

· To attend staff meetings as and when required.

· To attend relevant training sessions and courses.

· To carry out other reasonable tasks as requested by the Senior Leadership Team.

Other Characteristics:

· Commitment to the values underpinning Hope:

o Person-centred:

§  focus our support on the needs of individuals.

o Empowerment:

§  enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

o Collaboration

§  work positively, effectively, and productively with others both internally and externally.

o Honesty

§  be truthful and transparent in all actions and interactions.

o Personal development

§  encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

o Non-judgmental

§  adopt a non-judgmental, non-biased attitude where everyone counts.